I have a new laptop purchased Aug 25, from Office DepotI have been having problems with since the day after I received itIt will work ok for a day or so and then freezes on the main screenIt will occasionally load and give me a screen saying it did not load properly and I can restore or continue anywayIf it loads to main screen when I try to open any program it says windows is not responding, it may take longerI called Dell support and was on the phone for over an hour, then stuck because a person was doing screen sharing to resolve for over an additional hourTelling me problem should be fixed but still absolutely no resolution
I purchased a computer from Dell online years and two months ago and the motherboard died Company is only willing to give me $back from the service agreement I renewed in November of Blew me off as to replacement or refund or even repair Says it's wear and tear of machine and since I didn't buy their very expensive hardware warranty they won't do anything My last computer from them lasted years It was "implied" at the time of purchase that it would last at least years I was sold a lemon machine Probably refurbished sold as new Not uncommon in this racket I paid $retail plus tax and $for the software warrantyMost they would offer is percent off a new purchase from them Refused to give it Corp phone number No real way to get hold of Michael Dell the president of the company I deserve much better treatment I may not be a big customer, but I still deserve being treated fairly which I was not I want a refund for my purchase At
Our organization is tax exempt, with all necessary certification On May 9th I made a purchase from Dell for a Ink toner cartridge They charged us $tax on this order I sent then an email to their tax dept with the necessary tax exemption paperwork and asked that the tax be refunded They replied that the names on the order and tax certificate didn't match I then called and explained to *** ***, a Dell tax representative, that our legal name and the name of the site the toner cartridge was shipped to are different but they are the same organization He then assured me that he understood and would work to get the refund processed It has now been over months and there has still been no refund issued I received an email on Tuesday from *** stating that because of a name discrepancy between our tax exemption certificate and name on our order the refund has not been issued I was assured that this issue had been resolved! After months and months of constant em
On May 20, 2017, I ordered a laptop computer, wireless mouse, and speaker system at dell.comA couple of days later, I went online to check on my orderI noticed that, instead of my billing address, the Dell online system had incorrectly listed the billing address as *** ***, *** ***, *** ***, **, ***That day, May 22, I opened a service request with Dell (***) In my message, I indicated that I needed the invoice changed so that I could submit a correct invoice to my insurance company for reimbursementThe reply from Dell stated "After reviewing your account I see that your order is in production and we cannot make any changes in the order."
Once the order arrived, I contacted Dell by phone on June 2ndThey assured me that the change to the invoice would take only a few more daysI contacted them again by phone on June 13th and was told that the problem would be fixed "within hours." When the problem wasn't fixed, I called Dell again on June 13th I r
I attempted to buy the Alienware Alpha for their advertised price but whenever I tried to add it to cart the price jumped $
when I tried to chat with someone from their customer service team he said he couldnt see what I was seeingI sent him the link I was using....Dell's actual websites, and he told me that he was getting something elseNot true, or possibleI sent him a screen shot which he claimed to not receiveI asked him to send me a screenshot and his did not match the link I sent himHe the sent me a doctored screen shot that showed the same address but on a different pageNot only did he lie to me but he faked evidence to do it
I saved the conversation and doctored imagesi even have the link with my sceen shot
I cant believe a company would do this and I disgusted that such a big name would do such a dirty thing
Order Placed - Sept 28th
Order cancelled - Oct 11th
Payment was done partially using Dell Gift cardDespite repeated contacts, emails and Service Request Number ***, I have yet to receive refund of the Gift cardThis is really a very unethical business practicePlease issue/refund back the gift card! and get your customer service team accountablepathetic!!!
I guess I'll join the long list of people with bad Dell experiences I bought a top of the line XPS laptop and it cannot consistently connect to the internet Sometimes it downloads a website fine, but the vast majority of the time it is either very slow or fails completely It has failed repeatedly when I have another computer sitting right next to it that works just fine
Their customer service is also poor They had me send it back, which was a real hassle (unloading the hard drive, then being without a computer for several days) They replaced the wireless card and sent it back to me, and it didn't work any better than it had before I've spent an enormous amount of time dealing with this and so far still have a computer that doesn't work
Don't buy a Dell!
My computer was forced into Windows upgrade from Windows The upgrade caused my wireless connectivity to drop and reconnect constantly so I cannot use my computer adequatelyDell said they cannot help since my computer warranty is for Windows and that I should use the internet to roll back my computer or I have to pay for service As a consumer I don't feel that I should pay for service or have to do self-help when I did not voluntarily make the change When I requested a ticket number for my case so I could add to my Revdex.com complaint the Dell tech released my call
I filed a warranty request with Dell on June 05, for my Dell XPS to be repaired as the spacebar key on the system is not working properly
Dell sent a depot request and had my laptop sent into their center to be repairedThe system was returned back to me 06/17/But the service center broke the laptop touchscreenThe screen automatically activated touch points inches in from the right hand side without me even touching the screen
On 06/21/2016, Dell sent an engineer to replace the laptop screen assemblyBut, the refurbished screen that was put on has an even colorOn the right hand side, the color is yellowish and towards the left hand side the color has a purple-ish hue to itDuring the replacement process, a piece of plastic on the outer casing of the system was brokenThe engineer said that was due to removing of the casing for repair purposesHe called in to Dell consultants and they denied his request as my machine doesn't have complete care cove
This is regarding to the order number ***, Cr: ***, Dell Purchase ID: ***
there should have $Dell promotional card with this card arriving within 10-days, but now it is already more than days and I still haven't got it yetI have contacted Dell many times, and never got a response
I am *** ***I bought a Dell Inspiron - 15.6" (i5) (1TB) (8GB) Silver on 11/27/from Microsoft store, ORDER NUMBER: *** The hinge of the laptop started to come off though I am using the laptop very gentlyThe problem is exactly described in *** This seems to be a manufacturing defect which was faced by multiple consumers who bought the same product
After receiving many advertisements from dell & using dell computers we decided to purchase dell equipment for our business upgrade Our sales rep*** *** Senior account manager *** & her her assistant *** *** SMB Sales consultant ***worked with us to determine what equipment would fit our needs She was informed of the software systems used & their requirements as well the number of work stations neededDell small business & their tech team put entire order together for a "turn key system" We left several messages & feel that she has no longer an interest in us as the "sale" was made A finance company *** *** was secured by us to provide funding The order was placed & components were shipped on or about 3-8- We were anxious to get the system connected as the busy time for our seasonal business was approaching We agreed to have Dell install the system As of today 4-6-we have several components missi
I purchase a Dell Venue Tablet on February 17th Order Number *** and returned it cause it was damagedDell confirmed by email that they received the tablet on March 9thSince that date I've been trying to contact Dell customer Service to check the refund status and all they say is that is pending and it will take to business days, but nothing never really happensI don't know what else to do, I have contacted Dell more than times
Additional info, when I called for the first time to complain about the tablet they gave me a partial credit of $on Feb
I don't know what else to do
I purchased a computer from Dell, Inc in December This product is still under warranty and at first I was told the hard drive was corrupted so they sent out a technician who replaced Now it won't even reinstall the software I called back and have been told that now the operating system is corrupted I have spent HOURS on the phone with technical support that has told me they do not know what is wrong and rude customer service associates Nothing has been resolved and I have been transferred all around the world trying to resolve this to no avail!!!
I purchased a new Dell Inspironall in one computer 12/03/from Dell sent from Round Rock TexasI needed Tec support in early April of because the computer was running extremely slow and freezing up I was told , when I called Tec support located in India, that I needed to purchase a premium warrenty for approximately $for years coverage or they could not help meI purchased this Tec coverage 04/05/I spoke with Tec support many times ( sometimes on the phone for 2-hours) The computer still had the same issues even though they claimed they removed much malwareFinally I was instructed to mail my computer back to Dell in Round Rock Texas in August It was returned to me 08/10/stating that the hard drive was replaced and operating system reinstalledThe computer continues to have the same issues of being extremely slow and freezing upI answered an email from Dell requesting to know how the repaired computer was functioningI emailed back that the i
Complaint for advertising and extortion treatment regarding refund or warranties email
I was just now told by Dell it does not have a media player See next forwarded email from dell re media player
That is pertinent legal information to the decision on whether to buy or not buy the laptop
That information was not listed anywhere on the website with this device See next email with attachments
It clearly showed the specs that the device had a cd/DVD drive playerIt is common practice if a device has the cd DVD drive player you ought to be able to watch or listen to cd DVDs
No computer I have ever owned ever that had cd DVD rom was not able to play a cd DVD rom
I would not have bought this laptop if I had been told it contained no way to watch or listen to a cd DVD disc even though it has the cd DVD rom drive player
Now I want my money back
this was not the machine I was looking for
I clearly told the sales person at purchase what I was l
I bought DEll inspiron laptop last may and it had one year warranty which expired in may my laptop hard drive went bad and it was replaced as of march and after months its went bad again and I was advised if the replaced part goes bad again dell will replace it free of cost and now dell refused to repair it free of cost I called customer service several times and with no luck they keep giving me run around I need either my laptop repaired with no charge or replaced free of charge
On 11/I purchased a Black Friday deal on Dell`s web site and received a confirmation via email that my order was confirmed $was deducted from my Bank of America bank account on the same day The next day I called rushed to add my apartment number as in my rush of ordering the previous day, I forgot to include my apartment number The person I called in Indai said he would update the address and call me back I never received a call I then received an email that my product was shiped Then the same day I received an email that my order was cancelled I called Dell the next day and they told me that they could not get UPS pacakge to be delivered to me that UPS refuses I took time away from my work and send a few hours trying to get through to someone in customer service, I just kept getting people in India who did not want to help They hung up on me several times and were very unprofessional There was simply no way to contact Dell consumer relations I searched
Dell will not honor the poor quality craftsmanship of their repair that has gone bad days after they supposedly fixed itI believe the technician either did not do his job well purposely or coincidentally that it was days prior to warranty expires and the warranty work is only good for days so it appears I was bait and switched with shoddy repairs to fraudulently stiff me with a black screen computer which was the sane issue they supposedly fixed!??
I was sold a laptop computer with a Free TV I didn't pay too much attention to the bill However, it is tax season and I asked for a opy of the bills One was for a TV I was told free TV Why do I have to pay for a Free TV I am currently on the phone with DEll they want me to return the FREE TV I want a credit of from my account
I have a new laptop purchased Aug 25, from Office DepotI have been having problems with since the day after I received itIt will work ok for a day or so and then freezes on the main screenIt will occasionally load and give me a screen saying it did not load properly and I can restore or continue anywayIf it loads to main screen when I try to open any program it says windows is not responding, it may take longerI called Dell support and was on the phone for over an hour, then stuck because a person was doing screen sharing to resolve for over an additional hourTelling me problem should be fixed but still absolutely no resolution
I purchased a computer from Dell online years and two months ago and the motherboard died Company is only willing to give me $back from the service agreement I renewed in November of Blew me off as to replacement or refund or even repair Says it's wear and tear of machine and since I didn't buy their very expensive hardware warranty they won't do anything My last computer from them lasted years It was "implied" at the time of purchase that it would last at least years I was sold a lemon machine Probably refurbished sold as new Not uncommon in this racket I paid $retail plus tax and $for the software warrantyMost they would offer is percent off a new purchase from them Refused to give it Corp phone number No real way to get hold of Michael Dell the president of the company I deserve much better treatment I may not be a big customer, but I still deserve being treated fairly which I was not I want a refund for my purchase At
Our organization is tax exempt, with all necessary certification On May 9th I made a purchase from Dell for a Ink toner cartridge They charged us $tax on this order I sent then an email to their tax dept with the necessary tax exemption paperwork and asked that the tax be refunded They replied that the names on the order and tax certificate didn't match I then called and explained to *** ***, a Dell tax representative, that our legal name and the name of the site the toner cartridge was shipped to are different but they are the same organization He then assured me that he understood and would work to get the refund processed It has now been over months and there has still been no refund issued I received an email on Tuesday from *** stating that because of a name discrepancy between our tax exemption certificate and name on our order the refund has not been issued I was assured that this issue had been resolved! After months and months of constant em
On May 20, 2017, I ordered a laptop computer, wireless mouse, and speaker system at dell.comA couple of days later, I went online to check on my orderI noticed that, instead of my billing address, the Dell online system had incorrectly listed the billing address as *** ***, *** ***, *** ***, **, ***That day, May 22, I opened a service request with Dell (***) In my message, I indicated that I needed the invoice changed so that I could submit a correct invoice to my insurance company for reimbursementThe reply from Dell stated "After reviewing your account I see that your order is in production and we cannot make any changes in the order."
Once the order arrived, I contacted Dell by phone on June 2ndThey assured me that the change to the invoice would take only a few more daysI contacted them again by phone on June 13th and was told that the problem would be fixed "within hours." When the problem wasn't fixed, I called Dell again on June 13th I r
I attempted to buy the Alienware Alpha for their advertised price but whenever I tried to add it to cart the price jumped $
when I tried to chat with someone from their customer service team he said he couldnt see what I was seeingI sent him the link I was using....Dell's actual websites, and he told me that he was getting something elseNot true, or possibleI sent him a screen shot which he claimed to not receiveI asked him to send me a screenshot and his did not match the link I sent himHe the sent me a doctored screen shot that showed the same address but on a different pageNot only did he lie to me but he faked evidence to do it
I saved the conversation and doctored imagesi even have the link with my sceen shot
I cant believe a company would do this and I disgusted that such a big name would do such a dirty thing
Order Placed - Sept 28th
Order cancelled - Oct 11th
Payment was done partially using Dell Gift cardDespite repeated contacts, emails and Service Request Number ***, I have yet to receive refund of the Gift cardThis is really a very unethical business practicePlease issue/refund back the gift card! and get your customer service team accountablepathetic!!!
I guess I'll join the long list of people with bad Dell experiences I bought a top of the line XPS laptop and it cannot consistently connect to the internet Sometimes it downloads a website fine, but the vast majority of the time it is either very slow or fails completely It has failed repeatedly when I have another computer sitting right next to it that works just fine
Their customer service is also poor They had me send it back, which was a real hassle (unloading the hard drive, then being without a computer for several days) They replaced the wireless card and sent it back to me, and it didn't work any better than it had before I've spent an enormous amount of time dealing with this and so far still have a computer that doesn't work
Don't buy a Dell!
My computer was forced into Windows upgrade from Windows The upgrade caused my wireless connectivity to drop and reconnect constantly so I cannot use my computer adequatelyDell said they cannot help since my computer warranty is for Windows and that I should use the internet to roll back my computer or I have to pay for service As a consumer I don't feel that I should pay for service or have to do self-help when I did not voluntarily make the change When I requested a ticket number for my case so I could add to my Revdex.com complaint the Dell tech released my call
I filed a warranty request with Dell on June 05, for my Dell XPS to be repaired as the spacebar key on the system is not working properly
Dell sent a depot request and had my laptop sent into their center to be repairedThe system was returned back to me 06/17/But the service center broke the laptop touchscreenThe screen automatically activated touch points inches in from the right hand side without me even touching the screen
On 06/21/2016, Dell sent an engineer to replace the laptop screen assemblyBut, the refurbished screen that was put on has an even colorOn the right hand side, the color is yellowish and towards the left hand side the color has a purple-ish hue to itDuring the replacement process, a piece of plastic on the outer casing of the system was brokenThe engineer said that was due to removing of the casing for repair purposesHe called in to Dell consultants and they denied his request as my machine doesn't have complete care cove
This is regarding to the order number ***, C
r: ***, Dell Purchase ID: ***
there should have $Dell promotional card with this card arriving within 10-days, but now it is already more than days and I still haven't got it yetI have contacted Dell many times, and never got a response
I am *** ***I bought a Dell Inspiron - 15.6" (i5) (1TB) (8GB) Silver on 11/27/from Microsoft store, ORDER NUMBER: *** The hinge of the laptop started to come off though I am using the laptop very gentlyThe problem is exactly described in *** This seems to be a manufacturing defect which was faced by multiple consumers who bought the same product
After receiving many advertisements from dell & using dell computers we decided to purchase dell equipment for our business upgrade Our sales rep*** *** Senior account manager *** & her her assistant *** *** SMB Sales consultant ***worked with us to determine what equipment would fit our needs She was informed of the software systems used & their requirements as well the number of work stations neededDell small business & their tech team put entire order together for a "turn key system" We left several messages & feel that she has no longer an interest in us as the "sale" was made A finance company *** *** was secured by us to provide funding The order was placed & components were shipped on or about 3-8- We were anxious to get the system connected as the busy time for our seasonal business was approaching We agreed to have Dell install the system As of today 4-6-we have several components missi
I purchase a Dell Venue Tablet on February 17th Order Number *** and returned it cause it was damagedDell confirmed by email that they received the tablet on March 9thSince that date I've been trying to contact Dell customer Service to check the refund status and all they say is that is pending and it will take to business days, but nothing never really happensI don't know what else to do, I have contacted Dell more than times
Additional info, when I called for the first time to complain about the tablet they gave me a partial credit of $on Feb
I don't know what else to do
I purchased a computer from Dell, Inc in December This product is still under warranty and at first I was told the hard drive was corrupted so they sent out a technician who replaced Now it won't even reinstall the software I called back and have been told that now the operating system is corrupted I have spent HOURS on the phone with technical support that has told me they do not know what is wrong and rude customer service associates Nothing has been resolved and I have been transferred all around the world trying to resolve this to no avail!!!
I purchased a new Dell Inspironall in one computer 12/03/from Dell sent from Round Rock TexasI needed Tec support in early April of because the computer was running extremely slow and freezing up I was told , when I called Tec support located in India, that I needed to purchase a premium warrenty for approximately $for years coverage or they could not help meI purchased this Tec coverage 04/05/I spoke with Tec support many times ( sometimes on the phone for 2-hours) The computer still had the same issues even though they claimed they removed much malwareFinally I was instructed to mail my computer back to Dell in Round Rock Texas in August It was returned to me 08/10/stating that the hard drive was replaced and operating system reinstalledThe computer continues to have the same issues of being extremely slow and freezing upI answered an email from Dell requesting to know how the repaired computer was functioningI emailed back that the i
Complaint for advertising and extortion treatment regarding refund or warranties email
I was just now told by Dell it does not have a media player See next forwarded email from dell re media player
That is pertinent legal information to the decision on whether to buy or not buy the laptop
That information was not listed anywhere on the website with this device See next email with attachments
It clearly showed the specs that the device had a cd/DVD drive playerIt is common practice if a device has the cd DVD drive player you ought to be able to watch or listen to cd DVDs
No computer I have ever owned ever that had cd DVD rom was not able to play a cd DVD rom
I would not have bought this laptop if I had been told it contained no way to watch or listen to a cd DVD disc even though it has the cd DVD rom drive player
Now I want my money back
this was not the machine I was looking for
I clearly told the sales person at purchase what I was l
I bought DEll inspiron laptop last may and it had one year warranty which expired in may my laptop hard drive went bad and it was replaced as of march and after months its went bad again and I was advised if the replaced part goes bad again dell will replace it free of cost and now dell refused to repair it free of cost I called customer service several times and with no luck they keep giving me run around I need either my laptop repaired with no charge or replaced free of charge
On 11/I purchased a Black Friday deal on Dell`s web site and received a confirmation via email that my order was confirmed $was deducted from my Bank of America bank account on the same day The next day I called rushed to add my apartment number as in my rush of ordering the previous day, I forgot to include my apartment number The person I called in Indai said he would update the address and call me back I never received a call I then received an email that my product was shiped Then the same day I received an email that my order was cancelled I called Dell the next day and they told me that they could not get UPS pacakge to be delivered to me that UPS refuses I took time away from my work and send a few hours trying to get through to someone in customer service, I just kept getting people in India who did not want to help They hung up on me several times and were very unprofessional There was simply no way to contact Dell consumer relations I searched
Dell will not honor the poor quality craftsmanship of their repair that has gone bad days after they supposedly fixed itI believe the technician either did not do his job well purposely or coincidentally that it was days prior to warranty expires and the warranty work is only good for days so it appears I was bait and switched with shoddy repairs to fraudulently stiff me with a black screen computer which was the sane issue they supposedly fixed!??
I was sold a laptop computer with a Free TV I didn't pay too much attention to the bill However, it is tax season and I asked for a opy of the bills One was for a TV I was told free TV Why do I have to pay for a Free TV I am currently on the phone with DEll they want me to return the FREE TV I want a credit of from my account