I placed Purchase ID *** for (1) copy of PSStreet Fighter V on 1/26/for $from Dell.comI used promotional e-gift cards to pay for the order, which have since expiredI contacted Dell for a refund since I never received the item and received the following response:
Dear ***,
Thank you for the response
I understand from your E-mail that there you do not have the order number for this game and the order confirmation E-mail you received states only the Dell Purchase ID : ***I see that you have made payment with the gift card and would like to get refund
I really apologize for any inconvenience this may have caused you, I will be pleased to assist you
***, the order was not processed at all and you were not charged on this orderSince the gift card is valid only for days from the date of issue, the gift card was already expired in which you believe it was charged on this order but, it is not
We cannot process refund f
My laptop, a Dell Inspiron i7559, was sent to Dell CTS for repair of a broken monitor hingeThe monitor hinge detached from the laptop casing, causing the plastic shell casing to break open upon any movement of the monitor (see picture: ***)
The laptop was recently purchased and thus covered under the limited hardware warrantyI was informed that Dell’s current policy does not cover any hinge related issues under their limited hardware warrantyA Dell technician informed me the laptop was mishandled and thus I would be required to pay $for its repairThe laptop is in pristine condition and has never been subjected to physical damage (drops, water damage, etc.) and/or mishandledSecondly, a Google search reveals this is a common issue among this laptop modeSee any of the following links for the exact same issue:
*** ***
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
I placed an order on Jan 9th and was told the estimated delivery date was Jan 17thBut until Jan 17th I didn't get any update or notice about the orderSo I contacted the Dell service and they informed me my order was delayed to Jan 24thOne case manager helped me with this and I got his email to ensure my package would be delivered
Until Jan 24th, no update and no notice about my orderThen I contacted the case manager and the Dell serviceThe case manager ensured again my order would be delivered by Feb 6thAnd then the customer service told me "the item is no longer available, the order will be canceled automatically for out of stock"
My problem is that I've been informed the date my order should be deliveredAnd I wait and wait againFinally Dell tell me it's out of stock and even no longer available for saleI think is so tricky and Dell wasted my time and energy
This company has been extremely slowing handling with the refundThe order has been returned several months and I still didn't get the refund
The agent is terribly slow in communications
I purchased a Dell laptop from Best Buy in June, After about a month, the laptop began having problems with the touchpad not working
I contacted Dell They tried to service my computer remotely It didn't work I contacted Dell again The call center agent was rude and unhelpful I wrote three letters to Dell's corporate office They did not respond I complained online, and someone from Dell finally contacted me
The Dell agent had me send in the laptop for repairs When it was returned, it exhibited the same issues Dell had me send in the laptop again It exhibited the same issues Dell agreed to replace the computer and did so Within a week, the replacement exhibited the same issues
I contacted Dell, but they claimed that because both computers had the same issue, it must be my fault They claimed that the issue was software related and to send them a list of all programs I had put on the laptop I did so, and though they couldn't identify one t
This is in reference to the original order no *** and service request no***From day 1, I had been struggling with dell to give me a proper working laptopAfter replacement, onsite visit for replacement of parts and number of sessions with online tech support, I am still struggling with my laptopMy laptop is having the same issues from day and they are unable to fix it after more than days
Belkin surgemaster surge protector has a lifetime warrantyit melted and I need it replacedpurchased it from Dell on Reference #*** I have been calling Dell for days and they keep doing the transfer game with me until I ask for a supervisor which transfer me to a cut off number where the computer says "can not continue processing you call, please hang up." I call the main number and explain everything to them and they transfer me to the same supervisor....after a few times they no longer answer their phone either
My Dell laptop was rendered useless after installing a BIOS update that Dell recommended on its website based on my computers service tag number ***I am told that the motherboard will need to be replaced Dell refuses to repair the computer because it is out of warranty and according to Dell, I should have checked with Dell Technical support before installing the updateI think an update like this that can completely damage the laptop should not have been recommended in the first place and Dell should accept responsibility for putting a faulty/high risk update on their websiteMy attempts to get this resolved with Dell have proven futilePlease HELP!!
to whom it may concern:
I purchased *** LG TV from dell back in December 2015, and I returned it a few days later for another onehowever, dell received the television in the warehouse on 1/28/(pilot tracking # ***)since then I have been calling dell regarding my creditand I am not getting any whereAlso numerous requests was sent via- emails to the return & warehouse departments by myself and dell repsAs of today, I was told by Mr*** from return deptph.# (###-###-####) that the credit was issued on 2/18, which was not true according to dell financial departmentI was told that the credit was cancelled with explanation my order# is ***and my refund should be $ credit to my dell account
thanks
I received a new computer as a gift for ChristmasWithin one week of using the computer the entire memory was taken up by software updates I called the customer service line to see what I could do about clearing up space on the hard drive and was redirected to four different departmentsMultiple departments told me that I could upgrade my hard drive to a larger memory but that was a complete lieWhen speaking to the final customer support member, I was put on hold for an extended period of time and then hung up onIt was too difficult to go back and find the person that I was speaking to since I had been redirected by four different employees I also received no call back to indicate that it had been a mistakeSince the customer support employees didn't know anything about the products, it turned into a very stressful situation that took up way too much of my time and ended up with no resolution and being hung up on by customer supportI was very patient and used no vugalrity
My order was shipped on Jan 5, Per Dell's Terms of Sale available online at ***, "Product title passes to you [the consumer] when the Product is shipped"However, on Jan 9, prior to delivery, Dell rerouted the package back to itself, equivalent to it taking my property without permission
Hi bought a Desktop order ID *** that product never got to me per FEDEX I signed for it but who signed the package when no one was home they don't have anything and I don't have the product I contacted Dell they want me to file a police report that was stolen I wasn't stolen I was never delivered they require a sign confirmation that no one can provide I am contacting dell only reply I am getting a automated reply they will contact me in hours nothing else
No further contact from them that big of company is telling to lie to police that's a shame I have all the email sent from them if needed and proof I was at work when they say I was home and signed for this
I purchased a Dell Inspiron on 8/19/from *** in ***I use if very infrequently for work as I have a large desktop as wellI have probably used it times, if that, and am very careful with it -- no one uses it except meOne day I opened it up and there was a large crack running from the left top side of the screen down to the bottom rightBeyond it looking ugly, now the touch screen only works here and thereI believe this is a defect of the computer design due to being able to utilize it as a traditional computer or to turn the lid backwards so that it's more like an iPadAt no point did I do anything that could have caused such a thing, nor did anyone else touch it that could have
When I called Dell, they told me to call *** -- they should be able to resolve itWhen I called ***, they said it sounded like a manufacturing defect and to call DellI did not purchase an additional warranty when I bought the computer as I don't believe there should be
Online on their website, Dell advertised a Western Digital Solid State Drive (SSD) for $A great deal, to be sureThe website stated "Limited Time Savings of $80" Everything about the page looked legitimate and intentional
I placed an order for 2x of the WD SSD drivesThe order went through, and an authorization was placed on my payment method (never went through fully)
About hours later, the order was confirmed via an email
Then, over hours after placing the order, I received an email stating that my "requested" cancellation had taken placeI never requested cancellationNo reason was given in the email
I contacted dell via online chat and asked whyThey say it was because of a pricing error, which their terms state they are allowed to cancel orders because ofI'm fine with that, if it had been within reasonable time after placing my orderHowever, it wasn'tIn fact, it was so far after the order that others who got this deal actually received the
On June 21, 2016, I purchased (online) a Dell XPSlaptop computer (Service Tag ***) This computer has failed and become completely inoperable times It has bee returned to Dell Repair times and it has been serviced at my home by Dell technicians times It was last serviced in mid-June and it failed again on July 12, The repair cycles have left me without a working computer for approximately weeks during the year I have owned the computer My husband, a retired professor of electrical and computer engineering has spent many hours on the phone with Dell support as well as many hours reloading applications and licenses after repair
This particular Dell XPSappears to be a lemon I am not interested in enduring yet another repair cycle and asked Dell's Advanced Resolution Group representative to replace my computer with a new, equivalent XPS My request was denied on July 24,
I made some purchases from Dell.com last year in Nov 17, For some reason, Dell was supposed to delivered all the items to my address on Nov The items were shipped out by FedEx on Nov However, for some reason, all the packages got called back by Dell before delivery (As shown all tracking information shows delivery exception) and eventually each package was sent back their warehouse I have contacted them many times for refunding me the total amounts of the transaction even disputing with my credit card companythose purchasesHowever, nothing has ever happened
Here I am listing each ID order, amount of each order, and associated FedEx tracking number (all show delivery exception)Since none of the ordered items was delivered to my addressI consider they all cancelledI am asking for my credit back for all
Order iD Amount ($) Fedex Tracking
*** *** (Delivery Exception)
*** *** (Delivery Exception)
***
I have a gift card that has carried a balance for nearly years, which I have used occasionally for purchases Last week I tried to use the remaining $balance on my gift card to purchase a new computer When I entered the gift card number (***) and PIN it showed a $balance
After contacting Dell Customer Support on July 26, 2016, I found out that my gift card had been applied to order number *** I did not place that order, nor do I know anything about that order It was not made from my account I could see from the online Gift Card balance website that my card number was charged $at 2016-07-23:06:and another $at 2016-07-23:06:I tried to find out more about the order from Dell Gift Card customer support, but they could not tell me anything, other than my gift card number was used on the order They referred me to the Dell Fraud department ###-###-####, who also would not tell me anything unless I reported the incident to “my local
On 7/I placed several orders for Microsoft Xbox e-gift cardsI used gift cards to pay for each order Dell kept delaying my order and told me to call a verification numberThey informed me that because my order was delayed, according to FDA guidelines, I could either agree to the delay or cancel my orderI chose to cancel my orderI was told that the balance of my gift cards would be returned to the original gift cardsIt has been a month and the balance of the gift cards used is still zeroI have spent countless hours on the phone to have my issue resolved but promises to have the balance of the gift cards returned have been unfulfilledI never received my orders and have lost over $worth of Dell Gift cards
Please contact me via email (***@gmail.com) as I work during business hours and cannot answer phone calls while at work
The order numbers of the cancelled orders are listed:
7/26/
***
7/26/
***
7/26/
***
A few months ago, I bought this computer at Bestbuy and spent nearly $ on meI've been very careful to protect it, but yesterday when I boot, the screen can not show that it has been damaged, and then I call Dell A customer service to record my question and say they will repair this problem for me free of charge, but when I call again today to ask for maintenance, the maintenance department staff need me to spend $ to replaceI can not believe that this is not my fault, I have spent so much money to buy such a expensive computer, but get the quality of such a poor product, they now have to blame the responsibility to meThis is my first time to buy Dell laptop experience
I placed Purchase ID *** for (1) copy of PSStreet Fighter V on 1/26/for $from Dell.comI used promotional e-gift cards to pay for the order, which have since expiredI contacted Dell for a refund since I never received the item and received the following response:
Dear ***,
Thank you for the response
I understand from your E-mail that there you do not have the order number for this game and the order confirmation E-mail you received states only the Dell Purchase ID : ***I see that you have made payment with the gift card and would like to get refund
I really apologize for any inconvenience this may have caused you, I will be pleased to assist you
***, the order was not processed at all and you were not charged on this orderSince the gift card is valid only for days from the date of issue, the gift card was already expired in which you believe it was charged on this order but, it is not
We cannot process refund f
My laptop, a Dell Inspiron i7559, was sent to Dell CTS for repair of a broken monitor hingeThe monitor hinge detached from the laptop casing, causing the plastic shell casing to break open upon any movement of the monitor (see picture: ***)
The laptop was recently purchased and thus covered under the limited hardware warrantyI was informed that Dell’s current policy does not cover any hinge related issues under their limited hardware warrantyA Dell technician informed me the laptop was mishandled and thus I would be required to pay $for its repairThe laptop is in pristine condition and has never been subjected to physical damage (drops, water damage, etc.) and/or mishandledSecondly, a Google search reveals this is a common issue among this laptop modeSee any of the following links for the exact same issue:
*** ***
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
I placed an order on Jan 9th and was told the estimated delivery date was Jan 17thBut until Jan 17th I didn't get any update or notice about the orderSo I contacted the Dell service and they informed me my order was delayed to Jan 24thOne case manager helped me with this and I got his email to ensure my package would be delivered
Until Jan 24th, no update and no notice about my orderThen I contacted the case manager and the Dell serviceThe case manager ensured again my order would be delivered by Feb 6thAnd then the customer service told me "the item is no longer available, the order will be canceled automatically for out of stock"
My problem is that I've been informed the date my order should be deliveredAnd I wait and wait againFinally Dell tell me it's out of stock and even no longer available for saleI think is so tricky and Dell wasted my time and energy
This company has been extremely slowing handling with the refundThe order has been returned several months and I still didn't get the refund
The agent is terribly slow in communications
I purchased a Dell laptop from Best Buy in June, After about a month, the laptop began having problems with the touchpad not working
I contacted Dell They tried to service my computer remotely It didn't work I contacted Dell again The call center agent was rude and unhelpful I wrote three letters to Dell's corporate office They did not respond I complained online, and someone from Dell finally contacted me
The Dell agent had me send in the laptop for repairs When it was returned, it exhibited the same issues Dell had me send in the laptop again It exhibited the same issues Dell agreed to replace the computer and did so Within a week, the replacement exhibited the same issues
I contacted Dell, but they claimed that because both computers had the same issue, it must be my fault They claimed that the issue was software related and to send them a list of all programs I had put on the laptop I did so, and though they couldn't identify one t
This is in reference to the original order no *** and service request no***From day 1, I had been struggling with dell to give me a proper working laptopAfter replacement, onsite visit for replacement of parts and number of sessions with online tech support, I am still struggling with my laptopMy laptop is having the same issues from day and they are unable to fix it after more than days
Belkin surgemaster surge protector has a lifetime warrantyit melted and I need it replacedpurchased it from Dell on Reference #*** I have been calling Dell for days and they keep doing the transfer game with me until I ask for a supervisor which transfer me to a cut off number where the computer says "can not continue processing you call, please hang up." I call the main number and explain everything to them and they transfer me to the same supervisor....after a few times they no longer answer their phone either
My Dell laptop was rendered useless after installing a BIOS update that Dell recommended on its website based on my computers service tag number ***I am told that the motherboard will need to be replaced Dell refuses to repair the computer because it is out of warranty and according to Dell, I should have checked with Dell Technical support before installing the updateI think an update like this that can completely damage the laptop should not have been recommended in the first place and Dell should accept responsibility for putting a faulty/high risk update on their websiteMy attempts to get this resolved with Dell have proven futilePlease HELP!!
to whom it may concern:
I purchased *** LG TV from dell back in December 2015, and I returned it a few days later for another onehowever, dell received the television in the warehouse on 1/28/(pilot tracking # ***)since then I have been calling dell regarding my creditand I am not getting any whereAlso numerous requests was sent via- emails to the return & warehouse departments by myself and dell repsAs of today, I was told by Mr*** from return deptph.# (###-###-####) that the credit was issued on 2/18, which was not true according to dell financial departmentI was told that the credit was cancelled with explanation my order# is ***and my refund should be $ credit to my dell account
thanks
I received a new computer as a gift for ChristmasWithin one week of using the computer the entire memory was taken up by software updates I called the customer service line to see what I could do about clearing up space on the hard drive and was redirected to four different departmentsMultiple departments told me that I could upgrade my hard drive to a larger memory but that was a complete lieWhen speaking to the final customer support member, I was put on hold for an extended period of time and then hung up onIt was too difficult to go back and find the person that I was speaking to since I had been redirected by four different employees I also received no call back to indicate that it had been a mistakeSince the customer support employees didn't know anything about the products, it turned into a very stressful situation that took up way too much of my time and ended up with no resolution and being hung up on by customer supportI was very patient and used no vugalrity
My order was shipped on Jan 5, Per Dell's Terms of Sale available online at ***, "Product title passes to you [the consumer] when the Product is shipped"However, on Jan 9, prior to delivery, Dell rerouted the package back to itself, equivalent to it taking my property without permission
Hi bought a Desktop order ID *** that product never got to me per FEDEX I signed for it but who signed the package when no one was home they don't have anything and I don't have the product I contacted Dell they want me to file a police report that was stolen I wasn't stolen I was never delivered they require a sign confirmation that no one can provide I am contacting dell only reply I am getting a automated reply they will contact me in hours nothing else
No further contact from them that big of company is telling to lie to police that's a shame I have all the email sent from them if needed and proof I was at work when they say I was home and signed for this
I purchased a Dell Inspiron on 8/19/from *** in ***I use if very infrequently for work as I have a large desktop as wellI have probably used it times, if that, and am very careful with it -- no one uses it except meOne day I opened it up and there was a large crack running from the left top side of the screen down to the bottom rightBeyond it looking ugly, now the touch screen only works here and thereI believe this is a defect of the computer design due to being able to utilize it as a traditional computer or to turn the lid backwards so that it's more like an iPadAt no point did I do anything that could have caused such a thing, nor did anyone else touch it that could have
When I called Dell, they told me to call *** -- they should be able to resolve itWhen I called ***, they said it sounded like a manufacturing defect and to call DellI did not purchase an additional warranty when I bought the computer as I don't believe there should be
Online on their website, Dell advertised a Western Digital Solid State Drive (SSD) for $A great deal, to be sureThe website stated "Limited Time Savings of $80" Everything about the page looked legitimate and intentional
I placed an order for 2x of the WD SSD drivesThe order went through, and an authorization was placed on my payment method (never went through fully)
About hours later, the order was confirmed via an email
Then, over hours after placing the order, I received an email stating that my "requested" cancellation had taken placeI never requested cancellationNo reason was given in the email
I contacted dell via online chat and asked whyThey say it was because of a pricing error, which their terms state they are allowed to cancel orders because ofI'm fine with that, if it had been within reasonable time after placing my orderHowever, it wasn'tIn fact, it was so far after the order that others who got this deal actually received the
On June 21, 2016, I purchased (online) a Dell XPSlaptop computer (Service Tag ***) This computer has failed and become completely inoperable times It has bee returned to Dell Repair times and it has been serviced at my home by Dell technicians times It was last serviced in mid-June and it failed again on July 12, The repair cycles have left me without a working computer for approximately weeks during the year I have owned the computer My husband, a retired professor of electrical and computer engineering has spent many hours on the phone with Dell support as well as many hours reloading applications and licenses after repair
This particular Dell XPSappears to be a lemon I am not interested in enduring yet another repair cycle and asked Dell's Advanced Resolution Group representative to replace my computer with a new, equivalent XPS My request was denied on July 24,
I made some purchases from Dell.com last year in Nov 17, For some reason, Dell was supposed to delivered all the items to my address on Nov The items were shipped out by FedEx on Nov However, for some reason, all the packages got called back by Dell before delivery (As shown all tracking information shows delivery exception) and eventually each package was sent back their warehouse I have contacted them many times for refunding me the total amounts of the transaction even disputing with my credit card companythose purchasesHowever, nothing has ever happened
Here I am listing each ID order, amount of each order, and associated FedEx tracking number (all show delivery exception)Since none of the ordered items was delivered to my addressI consider they all cancelledI am asking for my credit back for all
Order iD Amount ($) Fedex Tracking
*** *** (Delivery Exception)
*** *** (Delivery Exception)
***
I have a gift card that has carried a balance for nearly years, which I have used occasionally for purchases Last week I tried to use the remaining $balance on my gift card to purchase a new computer When I entered the gift card number (***) and PIN it showed a $balance
After contacting Dell Customer Support on July 26, 2016, I found out that my gift card had been applied to order number *** I did not place that order, nor do I know anything about that order It was not made from my account I could see from the online Gift Card balance website that my card number was charged $at 2016-07-23:06:and another $at 2016-07-23:06:I tried to find out more about the order from Dell Gift Card customer support, but they could not tell me anything, other than my gift card number was used on the order They referred me to the Dell Fraud department ###-###-####, who also would not tell me anything unless I reported the incident to “my local
On 7/I placed several orders for Microsoft Xbox e-gift cardsI used gift cards to pay for each order Dell kept delaying my order and told me to call a verification numberThey informed me that because my order was delayed, according to FDA guidelines, I could either agree to the delay or cancel my orderI chose to cancel my orderI was told that the balance of my gift cards would be returned to the original gift cardsIt has been a month and the balance of the gift cards used is still zeroI have spent countless hours on the phone to have my issue resolved but promises to have the balance of the gift cards returned have been unfulfilledI never received my orders and have lost over $worth of Dell Gift cards
Please contact me via email (***@gmail.com) as I work during business hours and cannot answer phone calls while at work
The order numbers of the cancelled orders are listed:
7/26/
***
7/26/
***
7/26/
***
A few months ago, I bought this computer at Bestbuy and spent nearly $ on meI've been very careful to protect it, but yesterday when I boot, the screen can not show that it has been damaged, and then I call Dell A customer service to record my question and say they will repair this problem for me free of charge, but when I call again today to ask for maintenance, the maintenance department staff need me to spend $ to replaceI can not believe that this is not my fault, I have spent so much money to buy such a expensive computer, but get the quality of such a poor product, they now have to blame the responsibility to meThis is my first time to buy Dell laptop experience