I bought a Dell laptop Computer in and every few months I have a problem with itI did not keep tract of all the dates so these dates I put in are estimates In March, they said that it did not automatically update my drivers so something would go wrong and then I would have to call for supportThey told me they would make that automatic In April, my computer could not hear my voice The first Dell person I spoke with did not try to solve the problem and just told me to send it in and they would put it back to factory settings They would not let me speak with a supervisor I later called another person and she said she would update the driversIt did not work I took it into *** *** and they replaced the drivers They said that when Dell does an update that I would need to update the drivers of something that goes wrongI never had this problem with my old Sony with Windows So if every time they have an update I have to call up to find out what
Sales Rep sold me incompatible Wireless Card with the purchase of a new PC, despite my insistence the Dell website stated it was incompatible Parts replacement was necessary Part received caused PC motherboard to stop working Waited nearly a month for the part and technician to be available to repair New motherboard not compatible with Wireless Card and Dell cannot provide applicable driver to resolve the issue Requested refund due to misrepresentation and more than three issues of the same nature Dell refused to refund purchase price or PC or wireless card
Hello, About a year ago, Sept or so I had ordered a computer from Dell for my daughterWhen it arrived it did not work so it was returnedDell sent out a new computer to my daughter, who lives miles away from meShe apparently got it but it was never mentioned or anythingI was never billed by Dell for the computer so I never thought about a new computer having been sentI never once received a bill or notification from DellThis year in Sept I received a call and then mail from *** Credit management saying that a bill from Dell for $+ had been given to themI was shocked as I had no idea why Dell was charging me $dollarsI investigated and found out that they had sent my daughter a computer for $but had never billed me but had charged me late fees on an amount that I never knew about I am willing to pay for the computer now that I know about it, I am even willing to pay for interest, but I do not want to pay for late fees when I was never billed***
My laptop makes a beeping noise and shuts down when it gets hot I have been trying to get it repaired but I keep getting the run around I have been working on this for months now and have not gotten any resolution I keep getting call center and been told several things, a technician would be sent out after weeks called back and they said a tech tried to call me times but left no message and have given them numbers/hours for each number I have been told that a tech would call me back in hours....no one calls I haven't used my laptop to its full use because of it shutting down I cannot get resolution and when I call back I am being passed to at least to different people and the one of the biggest issues is the language barrier....they seemed to not understand or are having difficulty with phone and can't hear (frustrated beyond repair) I have a SR#*** -
I ordered a alienware laptop online from DellThe order was confirmed and the product was delivered but it comes with wrong configurationMeaning that I paid for a fully upgraded machine but they sent me a not upgraded configurationThe upgrade that are not done worths ~USD while the whole machine I paid for is USD
Their solution is that I ship the laptop back to US and they would give me a refundHowever, as I live in ***, the shipment fee would be ~USD and once I buy it again their would be another tax and shipment fee of ~USDAnd also, there was a 10% off sale when I bought the PC however there is no such sale now, the price difference is also huge
In conclusion, all the prices including the shipping, tax and laptop itself would be too high for a university student like me who was just able to buy the computer using my first year internship salary
Alienware has attempted to problem solve this PCI have spent hours on the phoneAn on-site tech has come to my houseThe computer has been sent to their repair facility and still isn't working properly
I purchased software for my computer through Dell back in The software came pre-installed on the computer and no product key or software was given to me Recently my hard drive failed and I need to have the product key to download the software from the Microsoft website When I first spoke to Dell, they told me that I needed to purchase a new subscription of Microsoft Office When I went to do that at ***, the rep there told me that as long as I was downloading it on the same computer, I didn't need to purchase another copy since I already bought it from Dell When I spoke to Microsoft, they told me the same exact thing I bought this through Dell and they should provide me with the product key to download thisI spoke to another tech person at Dell and was told no, I need to buy it again I asked to speak to supervisor who then told me I didn't need to buy it but that Dell had sent me the product key and that I activated it when I received the computer So I called
I order a few things from Dell and they charge me for shipping overnight when all it was was a few consoles games for the Nintendo switch and console and one game for Xbox one x and they deliberately separate the items so they be shipped to me form different warehouse so they could charge me more for overnight shipping and it, not fora god gaming console that less than which is the switch and a few gamesI did manage to get them to get a partial credit but they refusing to refund the whole If they put all the items together and sent it out to me which I brought all at the same time in the basket it should be no more than I am guessing dollars for overnight shippingThat just one part of the problem the second problem is I ordered a 4k tv from them and it got damaged on the way to me when it was shippedI called them but only getting people from the third country India and I can't hear them because I am hard of hearing and ask them numerous times to put
On July 29, I purchased (2) Venue Pro Tablets for my children; Order #***I received an email from Dell advertising 50% off these tablets, so I figured they would make great Christmas gifts for my girlsWithin a couple of days, I noticed that they did not hold a charge for longer than 1/hrI called Dell about this issue and they said there was nothing they could do, due to the tablets being out of warrantyReluctantly, we figured we'd just deal with this issueNow, two nights ago (1) of the tablets shut down and has yet to turn back onWe called Dell again and they said, they can not do anything!!! So, now we're stuck with Tablets; (1) that only works for 1/hrs and (1) that doesn't work at all! IT doesn't seem right, giving these tablets are basically months oldPlease help!
I have several issues The 1st deals with the card reader installed in this computer I have called about this problem on occasions I do not use it very often but when I try too it does not work I have to call customer support They take control of my system, check the driver, then reboot the computer It normally takes or hours of my time plus my phone minutes I called again today requesting a new card reader be sent so I could install and have a working card reader Again tech just wanted to take control, check driver, reboot and say it's fixed I ended the phone call
I always request an email be sent to document the issue and times I've had to contact dell support I also request that the specific issue I called about be listed in the email This request was only done once because after hours I was transferred to a supervisor I rarely receive a documenting email (However, if needed, I will contact my telephone provider and show the amount of times I
I did buy a dell laptop(Inspiron 17R (5737)) on 12/2/2014.The Service Tag # for the same is ***The laptop was performing fine till last month,when I suddenly noticed a sharp fall in the battery performance.The battery life has reduced by 50% suddenly which is a little surprisingThe laptop is hardly used for 3-hours a day
While buying the laptop I did buy the extended hardware warranty for yearsWhen I spoke to the customer care checking about the battery, they ran a few tests and told me that my battery was fineI did show them how fast it was draining outI asked from them to provide me a replacement battery but as per them my battery is only covered for a year and cannot be replaced as part of the warrantyWhen I did buy the laptop, there was nothing mentioned that the battery cannot be replaced post one yearPlease help to resolve this
On Friday, November 25, 2016, at 11:52AM EST, I received an alert that a charge in the amount of $was made on my Visa debit card The charge was not mine, and the seller was identified as Dell Sales and Services I called my bank and had my card disabled and replaced Then I contacted Dell, after determining that my Dell account showed no recent activity Since I had no order number, or service code, they could only verify that my account had not been used to make a recent purchase
Friday evening, at 9:33PM EST, I received a call from *** in the Dell Order Confirmation I was unable to answer the phone, so a message was left, indicating that I needed to call back at ###-###-#### So whoever placed the fraudulent order had both my debit card number and my phone number At 9:38PM EST, I returned the call using the information provided in the message The woman with whom I spoke confirmed that she was calling to confirm my order, to which I replied, what order? I
I purchased a new Dell laptop on May 29, On December 1, 2018, I noticed that the computer, when plugged in, gave the message "plugged in, not charging." Upon calling Dell customer support, I was told that the DC power port was somehow damaged, and that the warranty did not cover wear and tear
My computer almost never leaves my desk, and it stays plugged in 99% of the timeThere has been no damaged to the machine, and there is no visible damage to the port or the plug
Upon reviewing my BIOS error log, I noticed that an error message stating a power problem began being logged less than a month after the original purchase date
Dell claims that this error was in response to a non-OEM charger being usedThe only charger I've ever had that actually fits the computer is the one which was provided with the computer
In short, I have logged error messages supporting a claim of a manufacturing defect in my still-under-warranty Dell computer, and Dell will not honor their o
I have Dell gift cards for $each (I purchased them through Discover.com in July of 2015) To be able to use a gift card with a Dell order you have to merge them together into one card because they only allow you to use one per order Since July I have tried calling their customer service department (per their website's instructions ###-###-####) around times I have been transfered around between departments many times because everyone seems to think it is a different department's job I have spend well over hours on the phone trying to get this resolved I have done online chats and emails with their sales department to see if they can help get me a resolution to the issue I have requested multiple times to speak to a manager or someone else who can help me clear this up and I am told "no", "they arent in", or "Ill have them contact you as soon as they can" I have yet to be contacted by anyoneRight now Dell is not allowing me to use my $on an order because
Ordered a Computer Component(a WD Blue PC SSD WDS250G1B0A ) off their site on Jan 4th and it was due to arrive on Jan 9th
Shipment arrived at the local office and they fraudulently marked it as "refused by recipient" when it never had arrived at my house in order to be refused Fedex refused to comment on it further other than to state that it was at the request of the shipper
Turns out Dell demanded they send the package back instead of delivering it like they are supposed to.(
I'm having a problem with my computer connecting to sites and going really slowthe computer was purchased on July 7th but according to their system the warranty ended last yearIt was told to me that if I had proof of purchase showing the purchase date so they can see that it is still under warranty that they can fix itI told them I had proof and now it is told to me to contact the store I purchased it from so they can extend the warrantyThe store has nothing to do with this and they told me to contact dellI have been getting the roundaround since last week and my warranty is almost up and I still have a computer that isn't working properly
I purchased my Dell XPS laptop in July of Dell has a return policy of daysAfter days my computer started having significant hardware driver problems and had to be serviced and fixed over times in months Technicians came to my home to fix it and replaced the motherboard two timesUnfortunately nothing fixed the problemAfter begging for my money back or for a new laptop, Dell finally "conceded" and sent me a refurbished unit which they promised me would workOf course upon opening this unit, there was another hardware driver failure which they could not resolve I am apparently now stuck with this new "refurbished" product and they are refusing to give me a new computer My only option is to now send the refurbished unit (after they guaranteed this would be perfectly functioning) to be fixed after barely having it in my possession I have been out of a functioning laptop while in Physician Assistant school for way too long I think its preposterous that I
I purchased the Dell Inspiron 24-in August of from HSN and paid for it with FlexPay (monthly payments) through Feb of In November, after only using the new computer about times over months, the computer screen suddenly went blue than black and would not respond After contacting DELL support, they made me send the computer to their Service Center in Houston and they replaced the logic board after a month and a half When I got it back, it would not reboot or respond properly so the Service Center asked me to send it back again (which was approx weeks) The logic board was replaced again and this time, when I got it back, it rebooted and started, but it did not have a browser installed (Microsoft EDGE or Internet Explorer any version) so I could not get to the internet I have been on the phone with DELL support over the last two days for a total of hours They have not be able to reset my computer, dial-in, or reload a browser....So, they ask me to buy a t
I purchased hard drives from dell which they charges me for and shippedWell there was a price mistake to they rerouted the shipment back to their warehouseI never even saw the packageI talked with customer service online who said they won't refund me until the package was back at the warehouseI wait until it is and still no refund so I call customer serviceThey promise a refund in days and don't know why I didn't receive it yetIt's been days and no refundI understand they made a mistake in pricing the item but I should get a refund if they won't want to send me the product
Every order I place, there is a business name on it that I don't have access to remove
This business name is not in my profile, does not show up during checkout, but appears after placing the orderVery unreliable system, specially coming from a tech company
I need to know where this business name comes from, and need it to be removed
I also have four different crs in my profile and need detailed explanation of each one of them as I expected to have only one crs, not four
Dell customer service is unable to help
Example order: ***
I bought a Dell laptop Computer in and every few months I have a problem with itI did not keep tract of all the dates so these dates I put in are estimates In March, they said that it did not automatically update my drivers so something would go wrong and then I would have to call for supportThey told me they would make that automatic In April, my computer could not hear my voice The first Dell person I spoke with did not try to solve the problem and just told me to send it in and they would put it back to factory settings They would not let me speak with a supervisor I later called another person and she said she would update the driversIt did not work I took it into *** *** and they replaced the drivers They said that when Dell does an update that I would need to update the drivers of something that goes wrongI never had this problem with my old Sony with Windows So if every time they have an update I have to call up to find out what
Sales Rep sold me incompatible Wireless Card with the purchase of a new PC, despite my insistence the Dell website stated it was incompatible Parts replacement was necessary Part received caused PC motherboard to stop working Waited nearly a month for the part and technician to be available to repair New motherboard not compatible with Wireless Card and Dell cannot provide applicable driver to resolve the issue Requested refund due to misrepresentation and more than three issues of the same nature Dell refused to refund purchase price or PC or wireless card
Hello, About a year ago, Sept or so I had ordered a computer from Dell for my daughterWhen it arrived it did not work so it was returnedDell sent out a new computer to my daughter, who lives miles away from meShe apparently got it but it was never mentioned or anythingI was never billed by Dell for the computer so I never thought about a new computer having been sentI never once received a bill or notification from DellThis year in Sept I received a call and then mail from *** Credit management saying that a bill from Dell for $+ had been given to themI was shocked as I had no idea why Dell was charging me $dollarsI investigated and found out that they had sent my daughter a computer for $but had never billed me but had charged me late fees on an amount that I never knew about I am willing to pay for the computer now that I know about it, I am even willing to pay for interest, but I do not want to pay for late fees when I was never billed***
My laptop makes a beeping noise and shuts down when it gets hot I have been trying to get it repaired but I keep getting the run around I have been working on this for months now and have not gotten any resolution I keep getting call center and been told several things, a technician would be sent out after weeks called back and they said a tech tried to call me times but left no message and have given them numbers/hours for each number I have been told that a tech would call me back in hours....no one calls I haven't used my laptop to its full use because of it shutting down I cannot get resolution and when I call back I am being passed to at least to different people and the one of the biggest issues is the language barrier....they seemed to not understand or are having difficulty with phone and can't hear (frustrated beyond repair) I have a SR#*** -
I ordered a alienware laptop online from DellThe order was confirmed and the product was delivered but it comes with wrong configurationMeaning that I paid for a fully upgraded machine but they sent me a not upgraded configurationThe upgrade that are not done worths ~USD while the whole machine I paid for is USD
Their solution is that I ship the laptop back to US and they would give me a refundHowever, as I live in ***, the shipment fee would be ~USD and once I buy it again their would be another tax and shipment fee of ~USDAnd also, there was a 10% off sale when I bought the PC however there is no such sale now, the price difference is also huge
In conclusion, all the prices including the shipping, tax and laptop itself would be too high for a university student like me who was just able to buy the computer using my first year internship salary
Alienware has attempted to problem solve this PCI have spent hours on the phoneAn on-site tech has come to my houseThe computer has been sent to their repair facility and still isn't working properly
I purchased software for my computer through Dell back in The software came pre-installed on the computer and no product key or software was given to me Recently my hard drive failed and I need to have the product key to download the software from the Microsoft website When I first spoke to Dell, they told me that I needed to purchase a new subscription of Microsoft Office When I went to do that at ***, the rep there told me that as long as I was downloading it on the same computer, I didn't need to purchase another copy since I already bought it from Dell When I spoke to Microsoft, they told me the same exact thing I bought this through Dell and they should provide me with the product key to download thisI spoke to another tech person at Dell and was told no, I need to buy it again I asked to speak to supervisor who then told me I didn't need to buy it but that Dell had sent me the product key and that I activated it when I received the computer So I called
I order a few things from Dell and they charge me for shipping overnight when all it was was a few consoles games for the Nintendo switch and console and one game for Xbox one x and they deliberately separate the items so they be shipped to me form different warehouse so they could charge me more for overnight shipping and it, not fora god gaming console that less than which is the switch and a few gamesI did manage to get them to get a partial credit but they refusing to refund the whole If they put all the items together and sent it out to me which I brought all at the same time in the basket it should be no more than I am guessing dollars for overnight shippingThat just one part of the problem the second problem is I ordered a 4k tv from them and it got damaged on the way to me when it was shippedI called them but only getting people from the third country India and I can't hear them because I am hard of hearing and ask them numerous times to put
On July 29, I purchased (2) Venue Pro Tablets for my children; Order #***I received an email from Dell advertising 50% off these tablets, so I figured they would make great Christmas gifts for my girlsWithin a couple of days, I noticed that they did not hold a charge for longer than 1/hrI called Dell about this issue and they said there was nothing they could do, due to the tablets being out of warrantyReluctantly, we figured we'd just deal with this issueNow, two nights ago (1) of the tablets shut down and has yet to turn back onWe called Dell again and they said, they can not do anything!!! So, now we're stuck with Tablets; (1) that only works for 1/hrs and (1) that doesn't work at all! IT doesn't seem right, giving these tablets are basically months oldPlease help!
I have several issues The 1st deals with the card reader installed in this computer I have called about this problem on occasions I do not use it very often but when I try too it does not work I have to call customer support They take control of my system, check the driver, then reboot the computer It normally takes or hours of my time plus my phone minutes I called again today requesting a new card reader be sent so I could install and have a working card reader Again tech just wanted to take control, check driver, reboot and say it's fixed I ended the phone call
I always request an email be sent to document the issue and times I've had to contact dell support I also request that the specific issue I called about be listed in the email This request was only done once because after hours I was transferred to a supervisor I rarely receive a documenting email (However, if needed, I will contact my telephone provider and show the amount of times I
I did buy a dell laptop(Inspiron 17R (5737)) on 12/2/2014.The Service Tag # for the same is ***The laptop was performing fine till last month,when I suddenly noticed a sharp fall in the battery performance.The battery life has reduced by 50% suddenly which is a little surprisingThe laptop is hardly used for 3-hours a day
While buying the laptop I did buy the extended hardware warranty for yearsWhen I spoke to the customer care checking about the battery, they ran a few tests and told me that my battery was fineI did show them how fast it was draining outI asked from them to provide me a replacement battery but as per them my battery is only covered for a year and cannot be replaced as part of the warrantyWhen I did buy the laptop, there was nothing mentioned that the battery cannot be replaced post one yearPlease help to resolve this
On Friday, November 25, 2016, at 11:52AM EST, I received an alert that a charge in the amount of $was made on my Visa debit card The charge was not mine, and the seller was identified as Dell Sales and Services I called my bank and had my card disabled and replaced Then I contacted Dell, after determining that my Dell account showed no recent activity Since I had no order number, or service code, they could only verify that my account had not been used to make a recent purchase
Friday evening, at 9:33PM EST, I received a call from *** in the Dell Order Confirmation I was unable to answer the phone, so a message was left, indicating that I needed to call back at ###-###-#### So whoever placed the fraudulent order had both my debit card number and my phone number At 9:38PM EST, I returned the call using the information provided in the message The woman with whom I spoke confirmed that she was calling to confirm my order, to which I replied, what order? I
I purchased a new Dell laptop on May 29, On December 1, 2018, I noticed that the computer, when plugged in, gave the message "plugged in, not charging." Upon calling Dell customer support, I was told that the DC power port was somehow damaged, and that the warranty did not cover wear and tear
My computer almost never leaves my desk, and it stays plugged in 99% of the timeThere has been no damaged to the machine, and there is no visible damage to the port or the plug
Upon reviewing my BIOS error log, I noticed that an error message stating a power problem began being logged less than a month after the original purchase date
Dell claims that this error was in response to a non-OEM charger being usedThe only charger I've ever had that actually fits the computer is the one which was provided with the computer
In short, I have logged error messages supporting a claim of a manufacturing defect in my still-under-warranty Dell computer, and Dell will not honor their o
I have Dell gift cards for $each (I purchased them through Discover.com in July of 2015) To be able to use a gift card with a Dell order you have to merge them together into one card because they only allow you to use one per order Since July I have tried calling their customer service department (per their website's instructions ###-###-####) around times I have been transfered around between departments many times because everyone seems to think it is a different department's job I have spend well over hours on the phone trying to get this resolved I have done online chats and emails with their sales department to see if they can help get me a resolution to the issue I have requested multiple times to speak to a manager or someone else who can help me clear this up and I am told "no", "they arent in", or "Ill have them contact you as soon as they can" I have yet to be contacted by anyoneRight now Dell is not allowing me to use my $on an order because
Ordered a Computer Component(a WD Blue PC SSD WDS250G1B0A ) off their site on Jan 4th and it was due to arrive on Jan 9th
Shipment arrived at the local office and they fraudulently marked it as "refused by recipient" when it never had arrived at my house in order to be refused Fedex refused to comment on it further other than to state that it was at the request of the shipper
Turns out Dell demanded they send the package back instead of delivering it like they are supposed to.(
I'm having a problem with my computer connecting to sites and going really slowthe computer was purchased on July 7th but according to their system the warranty ended last yearIt was told to me that if I had proof of purchase showing the purchase date so they can see that it is still under warranty that they can fix itI told them I had proof and now it is told to me to contact the store I purchased it from so they can extend the warrantyThe store has nothing to do with this and they told me to contact dellI have been getting the roundaround since last week and my warranty is almost up and I still have a computer that isn't working properly
I purchased my Dell XPS laptop in July of Dell has a return policy of daysAfter days my computer started having significant hardware driver problems and had to be serviced and fixed over times in months Technicians came to my home to fix it and replaced the motherboard two timesUnfortunately nothing fixed the problemAfter begging for my money back or for a new laptop, Dell finally "conceded" and sent me a refurbished unit which they promised me would workOf course upon opening this unit, there was another hardware driver failure which they could not resolve I am apparently now stuck with this new "refurbished" product and they are refusing to give me a new computer My only option is to now send the refurbished unit (after they guaranteed this would be perfectly functioning) to be fixed after barely having it in my possession I have been out of a functioning laptop while in Physician Assistant school for way too long I think its preposterous that I
I purchased the Dell Inspiron 24-in August of from HSN and paid for it with FlexPay (monthly payments) through Feb of In November, after only using the new computer about times over months, the computer screen suddenly went blue than black and would not respond After contacting DELL support, they made me send the computer to their Service Center in Houston and they replaced the logic board after a month and a half When I got it back, it would not reboot or respond properly so the Service Center asked me to send it back again (which was approx weeks) The logic board was replaced again and this time, when I got it back, it rebooted and started, but it did not have a browser installed (Microsoft EDGE or Internet Explorer any version) so I could not get to the internet I have been on the phone with DELL support over the last two days for a total of hours They have not be able to reset my computer, dial-in, or reload a browser....So, they ask me to buy a t
I purchased hard drives from dell which they charges me for and shippedWell there was a price mistake to they rerouted the shipment back to their warehouseI never even saw the packageI talked with customer service online who said they won't refund me until the package was back at the warehouseI wait until it is and still no refund so I call customer serviceThey promise a refund in days and don't know why I didn't receive it yetIt's been days and no refundI understand they made a mistake in pricing the item but I should get a refund if they won't want to send me the product
Every order I place, there is a business name on it that I don't have access to remove
rs in my profile and need detailed explanation of each one of them as I expected to have only one c
rs, not four
This business name is not in my profile, does not show up during checkout, but appears after placing the orderVery unreliable system, specially coming from a tech company
I need to know where this business name comes from, and need it to be removed
I also have four different c
Dell customer service is unable to help
Example order: ***