If I could give Dell no stars I would not only can they provide customer service regarding the repair of my special needs son's computer but I was also called a liar by their repWhen I said if I did not speak to supervisor with in hours second request in days I would be contacting the Revdex.com he said fine you will be contacted by our lawyers in hoursThey still except me to pay for a missing computer that is suppose to be returned to me by Friday and they don't know where it is
I bought a NEW Dell computer OctOn Dec13, I had to return the computer for repairsI was originally told it would take wksI then began receiving emails of delays in receiving the partsOn Jan4, I received an email stating the repair could not be completed and that I would be receiving a refurbished replacementBecause I purchased a brand new computer, I called to state that I wanted a NEW computer as a replacementOn Jan5th a CSR advised that the part had been received and the computer was being pulled for priority repair and would be shipped in a few daysOn Jan12th I called again because I still did not have my computer and another CSR advised that it was completed and would be shipped on Jan13, On Jan14, I called to check that it had been shipped and spend over hrson the phone for a manager to tell me that the computer has NOT been repaired and that he would check on it and call me on MonJan16, I have been lied to and
I used egift card to purchase a microsoft X-box for $on March 2, I received the merchandise on 3/13/I took this product to my daughter's apartment and tried to set it upIt boot up the first day but the next day it didn't work at allI went online to Dell Service and report the issue and there was an option to return the merchandise On 3/22/2017, I followed the online instruction and got the online return confirmation stating that "Your Service Request is being processed - [redacted] " and I will receive my return waybill information via email once the request has been completed On 3/27/2017, I received Dell's UPS return label delivery - [redacted] On 4/5/2017, Dell received the return and sent me an email stating: "This e-mail confirms Dell has received one or more product(s) authorized to be returnedOnce all of the above tracking numbers have been delivered and Dell receives all products pending return, you can expect your account to be
MrDell this is my second email to you within the last couple of weeksI am extremely disappointed and frustrated with your company and staffI have been a Dell costumer ever since I was able to use a computer, the computer that I am talking about at this time is my third Dell I purchased an Inspiron on December 22nd of 2015, the cost $I received the computer on December 24th I actually did not get to open the box until after the holidays on new years Eager to replace the old one I set it up and started typing away only to discover, that the computer freezes every five minutes and I have to shot if off manually and restart it again I don't know about you but paying the amount of money I paid I expect a better piece of equipment I contacted tech support many times and spent countless hours on the phone with your technicians in IndiaThen when I saw that was not going any where I emailed you, I got a response from a Mr [redacted] in client support, he sent someone over t
I called dell to find on 3/1/to find out the status of my order that was placed on 1/30/They told me there was an issue with one of the product numbers being discontinued and I would have to cancel the order an submit another order because I will "NEVER" receive the orderI cancelled the order, like they instructed me to do, and got online and submitted another order for the same productMy dell account was suppose to be refunded within hours, which did not happenNow they are telling me since it is in production I have to wait until I receive the order and then send it backThey are not listening to me when I tell them that when I called on 3/1/that they told me "I WILL NEVER RECEIVE THIS ORDER"Now my dell preferred account is tied up for over $that they will not credit back until I return an order I will never get
Dell Order# [redacted] with SR# [redacted] is related to refund issue I have with Dell.comI purchased Bose System worth $600+ tax from dell.comI used my Credit card worth $250+tax and Dell Certificate from AMEX rewards worth $for the purchase of bose Sound system from Dell.comI didnot like the product and I returned the bose sound system within days return policy from dellWhile returning, I called Dell Return customer specialist regarding my doubt on refund of my $used as Dell Coupon, which I receievd from AMEX, and also $used from my credit card while purchasing the bose system.Over the phone, the return specialist assured me that I will get refund of my amount whatever the mode of payment I made to purchase the bose productAgain, I did double checkwhile on the call with her, on my refund of my dell coupon used(specifically asked myself) she again assured me that yes u will get refund on coupon tooOn that NOTE I agreed to return my product which I purchased fr
March 20, 2016, I ordered a laptop computer online through the Dell website, using the Dell Preferred AccountI kept every Dell chat from that dayI was then called by Dell and completed the order over the phoneI was told the computer would be here in daysMarch 25, 2016, I sent an email to Dell asking when the laptop would be sent since I was told I would have it in daysI received no response so, I called Dell on March 28, I was then told I would receive my bill in so many daysI laughed and asked if I would receive the statement before I received the computerThe Dell representative I was speaking with was confusedHis response was, "You have not received your computer?" When I told him for the second time I had not, he put me on holdHe then told me different storiesOne was the computer had been sent, then the other was, it had not been sentI received the computer March 30, There were several issues with the computer once I did get itIt did not ha
I sent my laptop to Dell Incfor repairs (Service Tag Number [redacted] ) It was repaired and supposedly shipped to me on March 28, On 4/4/it was delivered to an address in [redacted] ,** I live in [redacted] and have no idea why it was delivered to ** I have made several calls and get the round around I have been told that it will be delivered to my address in [redacted] several times I just received another email advising me that it was sent via FEDEX once again to the wrong address in [redacted] where delivery was declined
I am very upset with the Dell customer care team For the past month I have been trying to place an order for computers thru Dell Sales Reps and have been unsuccessful! I have sent payment into them by means of check (which we always do) and was told that there is an issue with the payment! There is plenty of money in that bank account for the business I placed the order in the middle of December and over nighted a check to Dell company The check was received, per confirmation I received from UPS, and I waited and waited for my order No order arrived so I call your company only to get the run around about 9-different times before I finally reached a sales rep that could help me He placed the order for me and assured I would receive it no later than Jan 4th Jan 4th came and went and I still had no order Then I received an email stating that my order was cancelled with NO EXPLANATION! I emailed the Sales Rep and he said he would get back to me Two days went by and I
I ordered a Dell laptop online.it arrived defectiveI was unable to even set it up because of a defective keyboardI spend hours being transferred to different departments,none of whom spoke proper English, and none who could help.after hours,and different people, I was able to establish an exchangeThe second laptop arrived defective as wellBoth issues were with the keyboard,which cannot be repent phoneI spent another hours talking to people who wasted my time gathering information,but we're unable to help.customer service sent me to the tech dept,who sent me to another dept,who sent me back to customer service,with nothing accomplishedThe computer is a piece of junk, obviously poorly made.and the competes no responsibility for sending out a defective product,TWICE! I have purchased only Dell computers for the past yearsThe company has greatly deteriorated in product,customer service,technical support, and customer satisfactionI wasted hours of my time order
Dell sell their products with known problems My one year and five days Inspiron laptop keeps on losing the internet connectionI have to restart the computer each timeI primarily use this computer for my homework and testsImagine how many times I got in trouble because I lost the internet connection while taking a quiz or a test online The problem started barely a month or two after I bought itI sent them an email at the time and never got a replyRecently, I replied to one of the countless emails they sent me about extending the warranty to explain the issueI got an answer saying "call tech supportThis email is about your warranty"They are only concerned about collecting money but there is no customer service I called tech supportFirst of all, the first lady just answered and was chatting with her coworker for about minutes until she acknowledged meI explained the problem and she transferred me because my warranty expiredThey knew already what it was and how to fix itThe second tech even clearly told me that he had this problem with multiple customers today and they fixed the issue the same wayBut since my warranty expired days ago, I had to pay $for a one-time service or $for one-year I talked to a supervisor and even to corporate officeNone of them could even decline it's a known problemI mention times the countless reviews on Google about the same issue and what the tech even told meAll they kept saying is "if your warranty expired, it expiredWhether it's seconds or days you will have to pay for the service" Never will I buy a Dell product again
I ordered a work station from Dell, which included a Precision Workspace, 3620, Medium Tower, Display, 23, UZ2315H, along with a 2T External Hardrive, Speakers, Mouse and programsI spent $1600, and have yet to be able to get the correct cord to fit for display to the workspaceI have made attempts and tonight on 6/5/for mins to still NOT get my cord, and to be told that there is not a compatible cordI also have e-mail correspondence of DELL asking me what cord do I need? This was ordered on 5/24/2017, and four attempts for a cord that does not exist! So now, I was sold a monitor that isn't even compatible with the unit boughtThis is a business and this has set me behind over a week! almost two! This is absolutely unacceptable! I want this made right, because I bought another computer/laptop in Jan and was damaged and had to be sent back, so I have spent $with DELL this year, to learn the hard way, what a disappointment.! I would never refer you to any business nor
I purchased a brand new Dell laptopThe performance hasEven great but just recently when I opened the screen, it separated and began to lift away from the back of the caseI'm worried if I open it too fast that now it will completely break Since the laptop is still under warranty, I called Dell's customer serviceAs the VP of Operations for one of the nations largest private home security and home automation company I think I know a thing or two about customer serviceLong wait time, then someone picks up, transferee me to the "out of warranty" team assuming that my issue was caused because I dropped the laptopI was quoted $to fix the laptop! After finally getting sent back to the warrant team I spoke with someone elseI explained the issue but after spending nearly minutes with this person (who I could not understand) I politely asked to speak with someone who speaks better EnglishShe said yes, transferd my call back into the queue, where I was greeted by a voic
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a new harddrive, so they sent me a recovery USB instead, but it did not include any of the drivers or updates up to the time of purchase; the computer could not even recognize the harddrive in order to complete the installation; I would think I purchased a legitimate right to use Win when I purchased the computer and I should have received a DVD with a complete copy of the software I was entitled to, but this was not the caseFourth, Dell failed to send an eBill to my bank after I received confirmation that I was registered for eBills; billing info simply does not appear in my bank's bill pay; therefore, I decided I would just pay it directly from Dell's website; after registering and seeing my billing info on the website, I clicked on the pay button and it repeatedly kicks me offFifth, Dell promised to give me a 10% cash back incentive for opening a line of credit with them; they have never delivered the reward and I will have to call back to ask them about itThis may seem like a minor glitch that could be resolved with a call to customer service, but after spending hours with their reps, many of whom are difficult to understand, on so many other problems, I feel that it's just another problem in a long list of issues this company has
I placed this order [redacted] in June.2th and I paid $to buy a Dell laptopI paid $to Dell by my Amex credit card, and I check this money had been paid in my Billing paper of my credit card bank The Dell shipped this laptop to my shipping address of CA with Fedex [redacted] in June.3th But I found this fedex package was returned to Dell by Dell without my agreement No one of Dell told me why return, no reason return! I paid $and Dell had received this money and shipped goods I wanted, this laptop should owned to me but not Dell In this case, I think the contract had been built and Dell has no right to return my laptop without my agreement, and I think this return of Dell had been out of law of United States
While making the purchase, I ordered a laptop and graphics amplifier for When I got the order I only got the laptop and however,the invoice gave a completely wrong picture saying that the laptop is worth Now I am asking for a refund and a compensation for the misrepresentation and all the hardships caused to me
We have a computer purchased in December 2017, which malfunctioned in May The computer was "stuck in sleep mode." After a week a part was ordered by Dell A week later a technician attempted to repair but was unable to I have asked for this computer to be replaced or refunded multiple times with no solution offered other than additional delays and repairs This computer has not be usable for two weeks I have made repeated requests to speak to supervisors and with someone in the United States over this issue Dell is being less than understanding, accommodating, or helpful in resolving this issue This is a business computer that is less than months old
My son entered College on 2/17/( [redacted] , [redacted] ***, **) and for him we purchased a Inspiron Series on 1/18/It arrived approximately weeks laterWe tested it and for this short moment the laptop workedWe moved my son into the dorm on 2/16/and fairly shortly afterwards he called and said he is having some issues with the laptopIt's not "working right." For a couple of weeks we tried walking him through steps and engaging the college's IT help but it got worseWe called Dell support and after many calls, support remoting into the machine for hours, and the machine being sent back to Dell twice, it is now 7/9/The laptop is still not working after it arrived at the college again after the apparently 2nd repair and won't even turn onMy son has been at his college since February and was so far not able to use the laptopWe have spent endless hours with Dell on the phone and cannot get any further than telling our story over and over a
JAN, I spoke with a representative about purchasing a monitor on sale(Buy one get one 50% off) The repinsisted I purchase the first monitor through her and then transferred me to another repto buy the second monitor After two more rep transfers I was informed that this promotion was only valid for purchasing both monitors in the same transactionThe third rep could not complete the purchase for the sale item(s) online, so I purchased them myself onlineI then requested that my first order be canceled I was transferred twice more and then informed that my order could not be canceled because it was in the "boxing" stageI demanded that my order be canceled before shipping and dell refused Now I am being charged 260$ for a monitor that I do not want
Dell charged me $back in December to fix a computer issue (the system was inoperable)They have since made attempts to fix the same issue and to date I still cannot use my computerTwice they had me ship it to them at their expense, once they tried to fix it remotely by taking command of my screen over the internet, and the last time they sent a technician to fix itThe last time caused more issues to be not working, but ultimately it still is inoperableEach time they assured me that the system was thoroughly tested and the problem was fixedThat evening Dell assured me they would once again ship it back to them for repair to fix it againI asked if I could be compensated for this saga and they said noLater that night they called me after 11:at night waking me up to tell me they would be providing me with w "new refurbished" computer instead of fixing it, and I would receive an email the next for instructionsThey instructed me not to call them and to only reply to t
If I could give Dell no stars I would not only can they provide customer service regarding the repair of my special needs son's computer but I was also called a liar by their repWhen I said if I did not speak to supervisor with in hours second request in days I would be contacting the Revdex.com he said fine you will be contacted by our lawyers in hoursThey still except me to pay for a missing computer that is suppose to be returned to me by Friday and they don't know where it is
I bought a NEW Dell computer OctOn Dec13, I had to return the computer for repairsI was originally told it would take wksI then began receiving emails of delays in receiving the partsOn Jan4, I received an email stating the repair could not be completed and that I would be receiving a refurbished replacementBecause I purchased a brand new computer, I called to state that I wanted a NEW computer as a replacementOn Jan5th a CSR advised that the part had been received and the computer was being pulled for priority repair and would be shipped in a few daysOn Jan12th I called again because I still did not have my computer and another CSR advised that it was completed and would be shipped on Jan13, On Jan14, I called to check that it had been shipped and spend over hrson the phone for a manager to tell me that the computer has NOT been repaired and that he would check on it and call me on MonJan16, I have been lied to and
I used egift card to purchase a microsoft X-box for $on March 2, I received the merchandise on 3/13/I took this product to my daughter's apartment and tried to set it upIt boot up the first day but the next day it didn't work at allI went online to Dell Service and report the issue and there was an option to return the merchandise On 3/22/2017, I followed the online instruction and got the online return confirmation stating that "Your Service Request is being processed - [redacted] " and I will receive my return waybill information via email once the request has been completed On 3/27/2017, I received Dell's UPS return label delivery - [redacted] On 4/5/2017, Dell received the return and sent me an email stating: "This e-mail confirms Dell has received one or more product(s) authorized to be returnedOnce all of the above tracking numbers have been delivered and Dell receives all products pending return, you can expect your account to be
MrDell this is my second email to you within the last couple of weeksI am extremely disappointed and frustrated with your company and staffI have been a Dell costumer ever since I was able to use a computer, the computer that I am talking about at this time is my third Dell I purchased an Inspiron on December 22nd of 2015, the cost $I received the computer on December 24th I actually did not get to open the box until after the holidays on new years Eager to replace the old one I set it up and started typing away only to discover, that the computer freezes every five minutes and I have to shot if off manually and restart it again I don't know about you but paying the amount of money I paid I expect a better piece of equipment I contacted tech support many times and spent countless hours on the phone with your technicians in IndiaThen when I saw that was not going any where I emailed you, I got a response from a Mr [redacted] in client support, he sent someone over t
I called dell to find on 3/1/to find out the status of my order that was placed on 1/30/They told me there was an issue with one of the product numbers being discontinued and I would have to cancel the order an submit another order because I will "NEVER" receive the orderI cancelled the order, like they instructed me to do, and got online and submitted another order for the same productMy dell account was suppose to be refunded within hours, which did not happenNow they are telling me since it is in production I have to wait until I receive the order and then send it backThey are not listening to me when I tell them that when I called on 3/1/that they told me "I WILL NEVER RECEIVE THIS ORDER"Now my dell preferred account is tied up for over $that they will not credit back until I return an order I will never get
Dell Order# [redacted] with SR# [redacted] is related to refund issue I have with Dell.comI purchased Bose System worth $600+ tax from dell.comI used my Credit card worth $250+tax and Dell Certificate from AMEX rewards worth $for the purchase of bose Sound system from Dell.comI didnot like the product and I returned the bose sound system within days return policy from dellWhile returning, I called Dell Return customer specialist regarding my doubt on refund of my $used as Dell Coupon, which I receievd from AMEX, and also $used from my credit card while purchasing the bose system.Over the phone, the return specialist assured me that I will get refund of my amount whatever the mode of payment I made to purchase the bose productAgain, I did double checkwhile on the call with her, on my refund of my dell coupon used(specifically asked myself) she again assured me that yes u will get refund on coupon tooOn that NOTE I agreed to return my product which I purchased fr
March 20, 2016, I ordered a laptop computer online through the Dell website, using the Dell Preferred AccountI kept every Dell chat from that dayI was then called by Dell and completed the order over the phoneI was told the computer would be here in daysMarch 25, 2016, I sent an email to Dell asking when the laptop would be sent since I was told I would have it in daysI received no response so, I called Dell on March 28, I was then told I would receive my bill in so many daysI laughed and asked if I would receive the statement before I received the computerThe Dell representative I was speaking with was confusedHis response was, "You have not received your computer?" When I told him for the second time I had not, he put me on holdHe then told me different storiesOne was the computer had been sent, then the other was, it had not been sentI received the computer March 30, There were several issues with the computer once I did get itIt did not ha
I sent my laptop to Dell Incfor repairs (Service Tag Number [redacted] ) It was repaired and supposedly shipped to me on March 28, On 4/4/it was delivered to an address in [redacted] ,** I live in [redacted] and have no idea why it was delivered to ** I have made several calls and get the round around I have been told that it will be delivered to my address in [redacted] several times I just received another email advising me that it was sent via FEDEX once again to the wrong address in [redacted] where delivery was declined
I am very upset with the Dell customer care team For the past month I have been trying to place an order for computers thru Dell Sales Reps and have been unsuccessful! I have sent payment into them by means of check (which we always do) and was told that there is an issue with the payment! There is plenty of money in that bank account for the business I placed the order in the middle of December and over nighted a check to Dell company The check was received, per confirmation I received from UPS, and I waited and waited for my order No order arrived so I call your company only to get the run around about 9-different times before I finally reached a sales rep that could help me He placed the order for me and assured I would receive it no later than Jan 4th Jan 4th came and went and I still had no order Then I received an email stating that my order was cancelled with NO EXPLANATION! I emailed the Sales Rep and he said he would get back to me Two days went by and I
I ordered a Dell laptop online.it arrived defectiveI was unable to even set it up because of a defective keyboardI spend hours being transferred to different departments,none of whom spoke proper English, and none who could help.after hours,and different people, I was able to establish an exchangeThe second laptop arrived defective as wellBoth issues were with the keyboard,which cannot be repent phoneI spent another hours talking to people who wasted my time gathering information,but we're unable to help.customer service sent me to the tech dept,who sent me to another dept,who sent me back to customer service,with nothing accomplishedThe computer is a piece of junk, obviously poorly made.and the competes no responsibility for sending out a defective product,TWICE! I have purchased only Dell computers for the past yearsThe company has greatly deteriorated in product,customer service,technical support, and customer satisfactionI wasted hours of my time order
Dell sell their products with known problems My one year and five days Inspiron laptop keeps on losing the internet connectionI have to restart the computer each timeI primarily use this computer for my homework and testsImagine how many times I got in trouble because I lost the internet connection while taking a quiz or a test online The problem started barely a month or two after I bought itI sent them an email at the time and never got a replyRecently, I replied to one of the countless emails they sent me about extending the warranty to explain the issueI got an answer saying "call tech supportThis email is about your warranty"They are only concerned about collecting money but there is no customer service I called tech supportFirst of all, the first lady just answered and was chatting with her coworker for about minutes until she acknowledged meI explained the problem and she transferred me because my warranty expiredThey knew already what it was and how to fix itThe second tech even clearly told me that he had this problem with multiple customers today and they fixed the issue the same wayBut since my warranty expired days ago, I had to pay $for a one-time service or $for one-year I talked to a supervisor and even to corporate officeNone of them could even decline it's a known problemI mention times the countless reviews on Google about the same issue and what the tech even told meAll they kept saying is "if your warranty expired, it expiredWhether it's seconds or days you will have to pay for the service" Never will I buy a Dell product again
I ordered a work station from Dell, which included a Precision Workspace, 3620, Medium Tower, Display, 23, UZ2315H, along with a 2T External Hardrive, Speakers, Mouse and programsI spent $1600, and have yet to be able to get the correct cord to fit for display to the workspaceI have made attempts and tonight on 6/5/for mins to still NOT get my cord, and to be told that there is not a compatible cordI also have e-mail correspondence of DELL asking me what cord do I need? This was ordered on 5/24/2017, and four attempts for a cord that does not exist! So now, I was sold a monitor that isn't even compatible with the unit boughtThis is a business and this has set me behind over a week! almost two! This is absolutely unacceptable! I want this made right, because I bought another computer/laptop in Jan and was damaged and had to be sent back, so I have spent $with DELL this year, to learn the hard way, what a disappointment.! I would never refer you to any business nor
I purchased a brand new Dell laptopThe performance hasEven great but just recently when I opened the screen, it separated and began to lift away from the back of the caseI'm worried if I open it too fast that now it will completely break Since the laptop is still under warranty, I called Dell's customer serviceAs the VP of Operations for one of the nations largest private home security and home automation company I think I know a thing or two about customer serviceLong wait time, then someone picks up, transferee me to the "out of warranty" team assuming that my issue was caused because I dropped the laptopI was quoted $to fix the laptop! After finally getting sent back to the warrant team I spoke with someone elseI explained the issue but after spending nearly minutes with this person (who I could not understand) I politely asked to speak with someone who speaks better EnglishShe said yes, transferd my call back into the queue, where I was greeted by a voic
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a new harddrive, so they sent me a recovery USB instead, but it did not include any of the drivers or updates up to the time of purchase; the computer could not even recognize the harddrive in order to complete the installation; I would think I purchased a legitimate right to use Win when I purchased the computer and I should have received a DVD with a complete copy of the software I was entitled to, but this was not the caseFourth, Dell failed to send an eBill to my bank after I received confirmation that I was registered for eBills; billing info simply does not appear in my bank's bill pay; therefore, I decided I would just pay it directly from Dell's website; after registering and seeing my billing info on the website, I clicked on the pay button and it repeatedly kicks me offFifth, Dell promised to give me a 10% cash back incentive for opening a line of credit with them; they have never delivered the reward and I will have to call back to ask them about itThis may seem like a minor glitch that could be resolved with a call to customer service, but after spending hours with their reps, many of whom are difficult to understand, on so many other problems, I feel that it's just another problem in a long list of issues this company has
I placed this order [redacted] in June.2th and I paid $to buy a Dell laptopI paid $to Dell by my Amex credit card, and I check this money had been paid in my Billing paper of my credit card bank The Dell shipped this laptop to my shipping address of CA with Fedex [redacted] in June.3th But I found this fedex package was returned to Dell by Dell without my agreement No one of Dell told me why return, no reason return! I paid $and Dell had received this money and shipped goods I wanted, this laptop should owned to me but not Dell In this case, I think the contract had been built and Dell has no right to return my laptop without my agreement, and I think this return of Dell had been out of law of United States
While making the purchase, I ordered a laptop and graphics amplifier for When I got the order I only got the laptop and however,the invoice gave a completely wrong picture saying that the laptop is worth Now I am asking for a refund and a compensation for the misrepresentation and all the hardships caused to me
We have a computer purchased in December 2017, which malfunctioned in May The computer was "stuck in sleep mode." After a week a part was ordered by Dell A week later a technician attempted to repair but was unable to I have asked for this computer to be replaced or refunded multiple times with no solution offered other than additional delays and repairs This computer has not be usable for two weeks I have made repeated requests to speak to supervisors and with someone in the United States over this issue Dell is being less than understanding, accommodating, or helpful in resolving this issue This is a business computer that is less than months old
My son entered College on 2/17/( [redacted] , [redacted] ***, **) and for him we purchased a Inspiron Series on 1/18/It arrived approximately weeks laterWe tested it and for this short moment the laptop workedWe moved my son into the dorm on 2/16/and fairly shortly afterwards he called and said he is having some issues with the laptopIt's not "working right." For a couple of weeks we tried walking him through steps and engaging the college's IT help but it got worseWe called Dell support and after many calls, support remoting into the machine for hours, and the machine being sent back to Dell twice, it is now 7/9/The laptop is still not working after it arrived at the college again after the apparently 2nd repair and won't even turn onMy son has been at his college since February and was so far not able to use the laptopWe have spent endless hours with Dell on the phone and cannot get any further than telling our story over and over a
JAN, I spoke with a representative about purchasing a monitor on sale(Buy one get one 50% off) The repinsisted I purchase the first monitor through her and then transferred me to another repto buy the second monitor After two more rep transfers I was informed that this promotion was only valid for purchasing both monitors in the same transactionThe third rep could not complete the purchase for the sale item(s) online, so I purchased them myself onlineI then requested that my first order be canceled I was transferred twice more and then informed that my order could not be canceled because it was in the "boxing" stageI demanded that my order be canceled before shipping and dell refused Now I am being charged 260$ for a monitor that I do not want
Dell charged me $back in December to fix a computer issue (the system was inoperable)They have since made attempts to fix the same issue and to date I still cannot use my computerTwice they had me ship it to them at their expense, once they tried to fix it remotely by taking command of my screen over the internet, and the last time they sent a technician to fix itThe last time caused more issues to be not working, but ultimately it still is inoperableEach time they assured me that the system was thoroughly tested and the problem was fixedThat evening Dell assured me they would once again ship it back to them for repair to fix it againI asked if I could be compensated for this saga and they said noLater that night they called me after 11:at night waking me up to tell me they would be providing me with w "new refurbished" computer instead of fixing it, and I would receive an email the next for instructionsThey instructed me not to call them and to only reply to t