Ordered new mid range Dell laptop directly from Dell over the phone in mid April, 2017, because had in the past considered them to be a reputable company Was unable to setup and do much work on it immediately (due to other commitments) until late May Seemed to work okay at first, then found increasingly slower, with task manager showing cpu and disk running close to 100% Laptop could not seem to handle having email open and working on a word or excel document at the same time for more than 15-minutes at a time, would slow to a crawl then cease up, at which time I'd have to exit out of everything and restart, only to have to constantly repeat to try to get something done After suffering thru months of Reports, called Tech Support in the hopes of resolving issues before the next months reports were due I worked with Dell Tech Support for hours and days at a time on several occasions, trying to troubleshoot Uninstalled and reinstalled the system several times, spent
I have a Dell Inspiron laptop computer that is under warranty The Left hinge has been coming apart since we bought the laptop There is a design flaw that many people have identified on line Dell is calling this damage, but it is clearly a design flaw They are charging the same price as the computer cost to fix it
MrDell this is my second email to you within the last couple of weeksI am extremely disappointed and frustrated with your company and staffI have been a Dell costumer ever since I was able to use a computer, the computer that I am talking about at this time is my third Dell I purchased an Inspiron on December 22nd of 2015, the cost $I received the computer on December 24th I actually did not get to open the box until after the holidays on new years Eager to replace the old one I set it up and started typing away only to discover, that the computer freezes every five minutes and I have to shot if off manually and restart it again I don't know about you but paying the amount of money I paid I expect a better piece of equipment I contacted tech support many times and spent countless hours on the phone with your technicians in IndiaThen when I saw that was not going any where I emailed you, I got a response from a Mr [redacted] in client support, he sent someone over t
I called dell to find on 3/1/to find out the status of my order that was placed on 1/30/They told me there was an issue with one of the product numbers being discontinued and I would have to cancel the order an submit another order because I will "NEVER" receive the orderI cancelled the order, like they instructed me to do, and got online and submitted another order for the same productMy dell account was suppose to be refunded within hours, which did not happenNow they are telling me since it is in production I have to wait until I receive the order and then send it backThey are not listening to me when I tell them that when I called on 3/1/that they told me "I WILL NEVER RECEIVE THIS ORDER"Now my dell preferred account is tied up for over $that they will not credit back until I return an order I will never get
I bought a NEW Dell computer OctOn Dec13, I had to return the computer for repairsI was originally told it would take wksI then began receiving emails of delays in receiving the partsOn Jan4, I received an email stating the repair could not be completed and that I would be receiving a refurbished replacementBecause I purchased a brand new computer, I called to state that I wanted a NEW computer as a replacementOn Jan5th a CSR advised that the part had been received and the computer was being pulled for priority repair and would be shipped in a few daysOn Jan12th I called again because I still did not have my computer and another CSR advised that it was completed and would be shipped on Jan13, On Jan14, I called to check that it had been shipped and spend over hrson the phone for a manager to tell me that the computer has NOT been repaired and that he would check on it and call me on MonJan16, I have been lied to and
We have a computer purchased in December 2017, which malfunctioned in May The computer was "stuck in sleep mode." After a week a part was ordered by Dell A week later a technician attempted to repair but was unable to I have asked for this computer to be replaced or refunded multiple times with no solution offered other than additional delays and repairs This computer has not be usable for two weeks I have made repeated requests to speak to supervisors and with someone in the United States over this issue Dell is being less than understanding, accommodating, or helpful in resolving this issue This is a business computer that is less than months old
JAN, I spoke with a representative about purchasing a monitor on sale(Buy one get one 50% off) The repinsisted I purchase the first monitor through her and then transferred me to another repto buy the second monitor After two more rep transfers I was informed that this promotion was only valid for purchasing both monitors in the same transactionThe third rep could not complete the purchase for the sale item(s) online, so I purchased them myself onlineI then requested that my first order be canceled I was transferred twice more and then informed that my order could not be canceled because it was in the "boxing" stageI demanded that my order be canceled before shipping and dell refused Now I am being charged 260$ for a monitor that I do not want
When you return a dell product, you are told that a return could take up to daysI have been informed that this is business daysI shipped my laptop back on February 25th meaning I should have had my money back in my account by April 8th at the latestIt is now April 22nd and I have still not received my moneyI have contacted customer service multiple times and have been told to wait 2-more business daysAfter the third time of hearing this I decided it was time to file a complaint as all I'm receiving from Dell Customer Service is empty promises
I ordered a Dell laptop online.it arrived defectiveI was unable to even set it up because of a defective keyboardI spend hours being transferred to different departments,none of whom spoke proper English, and none who could help.after hours,and different people, I was able to establish an exchangeThe second laptop arrived defective as wellBoth issues were with the keyboard,which cannot be repent phoneI spent another hours talking to people who wasted my time gathering information,but we're unable to help.customer service sent me to the tech dept,who sent me to another dept,who sent me back to customer service,with nothing accomplishedThe computer is a piece of junk, obviously poorly made.and the competes no responsibility for sending out a defective product,TWICE! I have purchased only Dell computers for the past yearsThe company has greatly deteriorated in product,customer service,technical support, and customer satisfactionI wasted hours of my time order
I ordered a work station from Dell, which included a Precision Workspace, 3620, Medium Tower, Display, 23, UZ2315H, along with a 2T External Hardrive, Speakers, Mouse and programsI spent $1600, and have yet to be able to get the correct cord to fit for display to the workspaceI have made attempts and tonight on 6/5/for mins to still NOT get my cord, and to be told that there is not a compatible cordI also have e-mail correspondence of DELL asking me what cord do I need? This was ordered on 5/24/2017, and four attempts for a cord that does not exist! So now, I was sold a monitor that isn't even compatible with the unit boughtThis is a business and this has set me behind over a week! almost two! This is absolutely unacceptable! I want this made right, because I bought another computer/laptop in Jan and was damaged and had to be sent back, so I have spent $with DELL this year, to learn the hard way, what a disappointment.! I would never refer you to any business nor
Dell charged me $back in December to fix a computer issue (the system was inoperable)They have since made attempts to fix the same issue and to date I still cannot use my computerTwice they had me ship it to them at their expense, once they tried to fix it remotely by taking command of my screen over the internet, and the last time they sent a technician to fix itThe last time caused more issues to be not working, but ultimately it still is inoperableEach time they assured me that the system was thoroughly tested and the problem was fixedThat evening Dell assured me they would once again ship it back to them for repair to fix it againI asked if I could be compensated for this saga and they said noLater that night they called me after 11:at night waking me up to tell me they would be providing me with w "new refurbished" computer instead of fixing it, and I would receive an email the next for instructionsThey instructed me not to call them and to only reply to t
I sent my laptop to Dell Incfor repairs (Service Tag Number [redacted] ) It was repaired and supposedly shipped to me on March 28, On 4/4/it was delivered to an address in [redacted] ,** I live in [redacted] and have no idea why it was delivered to ** I have made several calls and get the round around I have been told that it will be delivered to my address in [redacted] several times I just received another email advising me that it was sent via FEDEX once again to the wrong address in [redacted] where delivery was declined
Dell sell their products with known problems My one year and five days Inspiron laptop keeps on losing the internet connectionI have to restart the computer each timeI primarily use this computer for my homework and testsImagine how many times I got in trouble because I lost the internet connection while taking a quiz or a test online The problem started barely a month or two after I bought itI sent them an email at the time and never got a replyRecently, I replied to one of the countless emails they sent me about extending the warranty to explain the issueI got an answer saying "call tech supportThis email is about your warranty"They are only concerned about collecting money but there is no customer service I called tech supportFirst of all, the first lady just answered and was chatting with her coworker for about minutes until she acknowledged meI explained the problem and she transferred me because my warranty expiredThey knew already what it was and how to fix itThe second tech even clearly told me that he had this problem with multiple customers today and they fixed the issue the same wayBut since my warranty expired days ago, I had to pay $for a one-time service or $for one-year I talked to a supervisor and even to corporate officeNone of them could even decline it's a known problemI mention times the countless reviews on Google about the same issue and what the tech even told meAll they kept saying is "if your warranty expired, it expiredWhether it's seconds or days you will have to pay for the service" Never will I buy a Dell product again
I am very upset with the Dell customer care team For the past month I have been trying to place an order for computers thru Dell Sales Reps and have been unsuccessful! I have sent payment into them by means of check (which we always do) and was told that there is an issue with the payment! There is plenty of money in that bank account for the business I placed the order in the middle of December and over nighted a check to Dell company The check was received, per confirmation I received from UPS, and I waited and waited for my order No order arrived so I call your company only to get the run around about 9-different times before I finally reached a sales rep that could help me He placed the order for me and assured I would receive it no later than Jan 4th Jan 4th came and went and I still had no order Then I received an email stating that my order was cancelled with NO EXPLANATION! I emailed the Sales Rep and he said he would get back to me Two days went by and I
March 20, 2016, I ordered a laptop computer online through the Dell website, using the Dell Preferred AccountI kept every Dell chat from that dayI was then called by Dell and completed the order over the phoneI was told the computer would be here in daysMarch 25, 2016, I sent an email to Dell asking when the laptop would be sent since I was told I would have it in daysI received no response so, I called Dell on March 28, I was then told I would receive my bill in so many daysI laughed and asked if I would receive the statement before I received the computerThe Dell representative I was speaking with was confusedHis response was, "You have not received your computer?" When I told him for the second time I had not, he put me on holdHe then told me different storiesOne was the computer had been sent, then the other was, it had not been sentI received the computer March 30, There were several issues with the computer once I did get itIt did not ha
While making the purchase, I ordered a laptop and graphics amplifier for When I got the order I only got the laptop and however,the invoice gave a completely wrong picture saying that the laptop is worth Now I am asking for a refund and a compensation for the misrepresentation and all the hardships caused to me
My dell account is [redacted] @gmail.com Last year your company sent me few dell egift cards because of my loyal purchase on Dell onlineAll of these egift cards' expire date are 01/27/Today I want to buy some accessories, but I found all of them are invalidI didn't use them beforeI am very disappointed $ Card Number: [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] $ Card Number [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] Dell is a big companyI bought computers and accessories many times from Dell onlineDell laptop has a good qualityBut I couldn't think that Dell also make a stupid errorPlease solve these problems as soon as possible, because there are only days left
My complaint involves Dell's day return period I purchased a new laptop from DellThe invoice date was 10/25/I received the laptop a few days later and within two weeks I started to notice ongoing issues with the screen and operating systemI went through several rounds of over the phone troubleshooting, and eventually had to send the computer in for repairsThis all occurred well within the day return periodDell returned my laptop after 10-daysThe laptop continued to not function properly the day I got it back and I called support again and was again told to send it in for repairsAt this point I asked for a refundI was told that since I had the computer for days this was not possible, and I would have to keep working with technical supportDespite stating several times that they agreed I did not actually have the computer for days, and despite that the laptop was in possession of Dell during the repair period, they would not honor a refund for the
My son entered College on 2/17/( [redacted] , [redacted] ***, **) and for him we purchased a Inspiron Series on 1/18/It arrived approximately weeks laterWe tested it and for this short moment the laptop workedWe moved my son into the dorm on 2/16/and fairly shortly afterwards he called and said he is having some issues with the laptopIt's not "working right." For a couple of weeks we tried walking him through steps and engaging the college's IT help but it got worseWe called Dell support and after many calls, support remoting into the machine for hours, and the machine being sent back to Dell twice, it is now 7/9/The laptop is still not working after it arrived at the college again after the apparently 2nd repair and won't even turn onMy son has been at his college since February and was so far not able to use the laptopWe have spent endless hours with Dell on the phone and cannot get any further than telling our story over and over a
Ordered new mid range Dell laptop directly from Dell over the phone in mid April, 2017, because had in the past considered them to be a reputable company Was unable to setup and do much work on it immediately (due to other commitments) until late May Seemed to work okay at first, then found increasingly slower, with task manager showing cpu and disk running close to 100% Laptop could not seem to handle having email open and working on a word or excel document at the same time for more than 15-minutes at a time, would slow to a crawl then cease up, at which time I'd have to exit out of everything and restart, only to have to constantly repeat to try to get something done After suffering thru months of Reports, called Tech Support in the hopes of resolving issues before the next months reports were due I worked with Dell Tech Support for hours and days at a time on several occasions, trying to troubleshoot Uninstalled and reinstalled the system several times, spent
I have a Dell Inspiron laptop computer that is under warranty The Left hinge has been coming apart since we bought the laptop There is a design flaw that many people have identified on line Dell is calling this damage, but it is clearly a design flaw They are charging the same price as the computer cost to fix it
MrDell this is my second email to you within the last couple of weeksI am extremely disappointed and frustrated with your company and staffI have been a Dell costumer ever since I was able to use a computer, the computer that I am talking about at this time is my third Dell I purchased an Inspiron on December 22nd of 2015, the cost $I received the computer on December 24th I actually did not get to open the box until after the holidays on new years Eager to replace the old one I set it up and started typing away only to discover, that the computer freezes every five minutes and I have to shot if off manually and restart it again I don't know about you but paying the amount of money I paid I expect a better piece of equipment I contacted tech support many times and spent countless hours on the phone with your technicians in IndiaThen when I saw that was not going any where I emailed you, I got a response from a Mr [redacted] in client support, he sent someone over t
I called dell to find on 3/1/to find out the status of my order that was placed on 1/30/They told me there was an issue with one of the product numbers being discontinued and I would have to cancel the order an submit another order because I will "NEVER" receive the orderI cancelled the order, like they instructed me to do, and got online and submitted another order for the same productMy dell account was suppose to be refunded within hours, which did not happenNow they are telling me since it is in production I have to wait until I receive the order and then send it backThey are not listening to me when I tell them that when I called on 3/1/that they told me "I WILL NEVER RECEIVE THIS ORDER"Now my dell preferred account is tied up for over $that they will not credit back until I return an order I will never get
I bought a NEW Dell computer OctOn Dec13, I had to return the computer for repairsI was originally told it would take wksI then began receiving emails of delays in receiving the partsOn Jan4, I received an email stating the repair could not be completed and that I would be receiving a refurbished replacementBecause I purchased a brand new computer, I called to state that I wanted a NEW computer as a replacementOn Jan5th a CSR advised that the part had been received and the computer was being pulled for priority repair and would be shipped in a few daysOn Jan12th I called again because I still did not have my computer and another CSR advised that it was completed and would be shipped on Jan13, On Jan14, I called to check that it had been shipped and spend over hrson the phone for a manager to tell me that the computer has NOT been repaired and that he would check on it and call me on MonJan16, I have been lied to and
We have a computer purchased in December 2017, which malfunctioned in May The computer was "stuck in sleep mode." After a week a part was ordered by Dell A week later a technician attempted to repair but was unable to I have asked for this computer to be replaced or refunded multiple times with no solution offered other than additional delays and repairs This computer has not be usable for two weeks I have made repeated requests to speak to supervisors and with someone in the United States over this issue Dell is being less than understanding, accommodating, or helpful in resolving this issue This is a business computer that is less than months old
JAN, I spoke with a representative about purchasing a monitor on sale(Buy one get one 50% off) The repinsisted I purchase the first monitor through her and then transferred me to another repto buy the second monitor After two more rep transfers I was informed that this promotion was only valid for purchasing both monitors in the same transactionThe third rep could not complete the purchase for the sale item(s) online, so I purchased them myself onlineI then requested that my first order be canceled I was transferred twice more and then informed that my order could not be canceled because it was in the "boxing" stageI demanded that my order be canceled before shipping and dell refused Now I am being charged 260$ for a monitor that I do not want
When you return a dell product, you are told that a return could take up to daysI have been informed that this is business daysI shipped my laptop back on February 25th meaning I should have had my money back in my account by April 8th at the latestIt is now April 22nd and I have still not received my moneyI have contacted customer service multiple times and have been told to wait 2-more business daysAfter the third time of hearing this I decided it was time to file a complaint as all I'm receiving from Dell Customer Service is empty promises
I ordered a Dell laptop online.it arrived defectiveI was unable to even set it up because of a defective keyboardI spend hours being transferred to different departments,none of whom spoke proper English, and none who could help.after hours,and different people, I was able to establish an exchangeThe second laptop arrived defective as wellBoth issues were with the keyboard,which cannot be repent phoneI spent another hours talking to people who wasted my time gathering information,but we're unable to help.customer service sent me to the tech dept,who sent me to another dept,who sent me back to customer service,with nothing accomplishedThe computer is a piece of junk, obviously poorly made.and the competes no responsibility for sending out a defective product,TWICE! I have purchased only Dell computers for the past yearsThe company has greatly deteriorated in product,customer service,technical support, and customer satisfactionI wasted hours of my time order
I ordered a work station from Dell, which included a Precision Workspace, 3620, Medium Tower, Display, 23, UZ2315H, along with a 2T External Hardrive, Speakers, Mouse and programsI spent $1600, and have yet to be able to get the correct cord to fit for display to the workspaceI have made attempts and tonight on 6/5/for mins to still NOT get my cord, and to be told that there is not a compatible cordI also have e-mail correspondence of DELL asking me what cord do I need? This was ordered on 5/24/2017, and four attempts for a cord that does not exist! So now, I was sold a monitor that isn't even compatible with the unit boughtThis is a business and this has set me behind over a week! almost two! This is absolutely unacceptable! I want this made right, because I bought another computer/laptop in Jan and was damaged and had to be sent back, so I have spent $with DELL this year, to learn the hard way, what a disappointment.! I would never refer you to any business nor
Dell charged me $back in December to fix a computer issue (the system was inoperable)They have since made attempts to fix the same issue and to date I still cannot use my computerTwice they had me ship it to them at their expense, once they tried to fix it remotely by taking command of my screen over the internet, and the last time they sent a technician to fix itThe last time caused more issues to be not working, but ultimately it still is inoperableEach time they assured me that the system was thoroughly tested and the problem was fixedThat evening Dell assured me they would once again ship it back to them for repair to fix it againI asked if I could be compensated for this saga and they said noLater that night they called me after 11:at night waking me up to tell me they would be providing me with w "new refurbished" computer instead of fixing it, and I would receive an email the next for instructionsThey instructed me not to call them and to only reply to t
I sent my laptop to Dell Incfor repairs (Service Tag Number [redacted] ) It was repaired and supposedly shipped to me on March 28, On 4/4/it was delivered to an address in [redacted] ,** I live in [redacted] and have no idea why it was delivered to ** I have made several calls and get the round around I have been told that it will be delivered to my address in [redacted] several times I just received another email advising me that it was sent via FEDEX once again to the wrong address in [redacted] where delivery was declined
Dell sell their products with known problems My one year and five days Inspiron laptop keeps on losing the internet connectionI have to restart the computer each timeI primarily use this computer for my homework and testsImagine how many times I got in trouble because I lost the internet connection while taking a quiz or a test online The problem started barely a month or two after I bought itI sent them an email at the time and never got a replyRecently, I replied to one of the countless emails they sent me about extending the warranty to explain the issueI got an answer saying "call tech supportThis email is about your warranty"They are only concerned about collecting money but there is no customer service I called tech supportFirst of all, the first lady just answered and was chatting with her coworker for about minutes until she acknowledged meI explained the problem and she transferred me because my warranty expiredThey knew already what it was and how to fix itThe second tech even clearly told me that he had this problem with multiple customers today and they fixed the issue the same wayBut since my warranty expired days ago, I had to pay $for a one-time service or $for one-year I talked to a supervisor and even to corporate officeNone of them could even decline it's a known problemI mention times the countless reviews on Google about the same issue and what the tech even told meAll they kept saying is "if your warranty expired, it expiredWhether it's seconds or days you will have to pay for the service" Never will I buy a Dell product again
I am very upset with the Dell customer care team For the past month I have been trying to place an order for computers thru Dell Sales Reps and have been unsuccessful! I have sent payment into them by means of check (which we always do) and was told that there is an issue with the payment! There is plenty of money in that bank account for the business I placed the order in the middle of December and over nighted a check to Dell company The check was received, per confirmation I received from UPS, and I waited and waited for my order No order arrived so I call your company only to get the run around about 9-different times before I finally reached a sales rep that could help me He placed the order for me and assured I would receive it no later than Jan 4th Jan 4th came and went and I still had no order Then I received an email stating that my order was cancelled with NO EXPLANATION! I emailed the Sales Rep and he said he would get back to me Two days went by and I
March 20, 2016, I ordered a laptop computer online through the Dell website, using the Dell Preferred AccountI kept every Dell chat from that dayI was then called by Dell and completed the order over the phoneI was told the computer would be here in daysMarch 25, 2016, I sent an email to Dell asking when the laptop would be sent since I was told I would have it in daysI received no response so, I called Dell on March 28, I was then told I would receive my bill in so many daysI laughed and asked if I would receive the statement before I received the computerThe Dell representative I was speaking with was confusedHis response was, "You have not received your computer?" When I told him for the second time I had not, he put me on holdHe then told me different storiesOne was the computer had been sent, then the other was, it had not been sentI received the computer March 30, There were several issues with the computer once I did get itIt did not ha
Has claimed to contact me three times over a period of a week for a warranty repair with appointmentsHas not contacted me once
While making the purchase, I ordered a laptop and graphics amplifier for When I got the order I only got the laptop and however,the invoice gave a completely wrong picture saying that the laptop is worth Now I am asking for a refund and a compensation for the misrepresentation and all the hardships caused to me
My dell account is [redacted] @gmail.com Last year your company sent me few dell egift cards because of my loyal purchase on Dell onlineAll of these egift cards' expire date are 01/27/Today I want to buy some accessories, but I found all of them are invalidI didn't use them beforeI am very disappointed $ Card Number: [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] $ Card Number [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] Dell is a big companyI bought computers and accessories many times from Dell onlineDell laptop has a good qualityBut I couldn't think that Dell also make a stupid errorPlease solve these problems as soon as possible, because there are only days left
My complaint involves Dell's day return period I purchased a new laptop from DellThe invoice date was 10/25/I received the laptop a few days later and within two weeks I started to notice ongoing issues with the screen and operating systemI went through several rounds of over the phone troubleshooting, and eventually had to send the computer in for repairsThis all occurred well within the day return periodDell returned my laptop after 10-daysThe laptop continued to not function properly the day I got it back and I called support again and was again told to send it in for repairsAt this point I asked for a refundI was told that since I had the computer for days this was not possible, and I would have to keep working with technical supportDespite stating several times that they agreed I did not actually have the computer for days, and despite that the laptop was in possession of Dell during the repair period, they would not honor a refund for the
My son entered College on 2/17/( [redacted] , [redacted] ***, **) and for him we purchased a Inspiron Series on 1/18/It arrived approximately weeks laterWe tested it and for this short moment the laptop workedWe moved my son into the dorm on 2/16/and fairly shortly afterwards he called and said he is having some issues with the laptopIt's not "working right." For a couple of weeks we tried walking him through steps and engaging the college's IT help but it got worseWe called Dell support and after many calls, support remoting into the machine for hours, and the machine being sent back to Dell twice, it is now 7/9/The laptop is still not working after it arrived at the college again after the apparently 2nd repair and won't even turn onMy son has been at his college since February and was so far not able to use the laptopWe have spent endless hours with Dell on the phone and cannot get any further than telling our story over and over a