My dell account is [redacted] @gmail.com Last year your company sent me few dell egift cards because of my loyal purchase on Dell onlineAll of these egift cards' expire date are 01/27/Today I want to buy some accessories, but I found all of them are invalidI didn't use them beforeI am very disappointed $ Card Number: [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] $ Card Number [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] Dell is a big companyI bought computers and accessories many times from Dell onlineDell laptop has a good qualityBut I couldn't think that Dell also make a stupid errorPlease solve these problems as soon as possible, because there are only days left
My complaint involves Dell's day return period I purchased a new laptop from DellThe invoice date was 10/25/I received the laptop a few days later and within two weeks I started to notice ongoing issues with the screen and operating systemI went through several rounds of over the phone troubleshooting, and eventually had to send the computer in for repairsThis all occurred well within the day return periodDell returned my laptop after 10-daysThe laptop continued to not function properly the day I got it back and I called support again and was again told to send it in for repairsAt this point I asked for a refundI was told that since I had the computer for days this was not possible, and I would have to keep working with technical supportDespite stating several times that they agreed I did not actually have the computer for days, and despite that the laptop was in possession of Dell during the repair period, they would not honor a refund for the
When you return a dell product, you are told that a return could take up to daysI have been informed that this is business daysI shipped my laptop back on February 25th meaning I should have had my money back in my account by April 8th at the latestIt is now April 22nd and I have still not received my moneyI have contacted customer service multiple times and have been told to wait 2-more business daysAfter the third time of hearing this I decided it was time to file a complaint as all I'm receiving from Dell Customer Service is empty promises
Ordered a laptop (latitude 7240) from dell outletThe laptop around with the wrong specs, namely the webcam was missing while it was advertised in having oneAfter two hours on the phone with customer service and talking to different people, they refused to give me the proper laptop or even let me talk to a managerA true waste of time and quite infuriating experienceI finally got a refund since they were unable to offer me the product I paid for as advertised
I purchased a Dell computer, my screen crackedI called customer service was told it was not warranty covered and needed to pay the repair feeI understood and was willing to assume the costsI was given a service order number from the representative that document my call and issueWhen I called a week later to make my payment I was told that it could not be taken since my account was on holdI was advised that I had already attempted to make a payment and it was being processedWhen I mentioned that I had never made any payment the rep began to confirm my information- turns out my service order number had been mixed up with someone elseDell has someone else's address, credit card#, and issue all under my name and service orderBecause it is an issue of security due to the cc#, which I completely understand, they could not take my payment until that service order was cleared upI asked if a new service order could be started for me and I was told no because the previous one i
On 12/30/a Dell representative contacted me regarding the warranty on my desk top computer which was to expire in March He said purchasing Premium Support with Accidental Damage Service would extend my service until November for $199, which I agreed to He said he could also offer me Premium Support with Accidental Damage on my laptop, for $with an additional for tech support, which I also agreed to Now I am being told that the service on my laptop expired in March Why would I purchase coverage that is only good for three months The sales person stressed that this purchase extended my service until November
Hello Sir/Madam, I am writing this complain because I am tired with followupsI have have an Alienware laptop for which I have called many many times for support but every time my got wasted and at the end nothing happenI am struggling with the issue from last two years and there is no proper resolution I got I am Suffering with many critical health problems and don't have enough energy to talk and call again n againThis is the only computer I have to send and receive emailsThese days I am totally dependent on my friend's computer from last monthsBut now he is going to be transferred to other location Few weeks back I sent my laptop for repair to dell but when I got the laptop I was totally surprise with its conditionThe laptop was damaged and not working at allNow due to my health condition I cannot go out frequently and totally depend on my this computer which is totally out of shape Please help me to resolve this issue, as I have told dell many times th
I have had my laptop since 12/15, soon to be out of warranty I have been working with Dell service since mid September, 2016, two months I have emails from them, I have been on the phone with them several times for a total of about hours I have sent my computer back once for repair It still have problems Now, they want me to send it back to them again I have asked them to replace the computer, as defective and they refuse They say that's only an option in the first days Now, I fear that I will send it back and it still won't be fixed and my warranty will expire They told me they will not extend my warranty as a courtesy for my inconvenience
So I brought this Dell Glaptop back on August 3rd, and get it on August 15thOf course, it is a high-performance laptop as indicated by the laptop configurationBut it is not actuallyThe laptop freezes several times while running just one software, And I had to use the power button to shut down the laptop when it freezesAlso, the paint on the power button starts droppingThat is the quality of this product On Sep15, I filed an exchange for the frozen laptop, and get that almost on OctBut the replacement one still endures the freezing problemand it freezes several timesThe technician from Dell cannot solve this problemBy the way, the paint on the power button also starts dropping It looks like the laptop can only work properly for only one month or soAnd, now they refuse to file an exchange or return for me because they think the product's return or exchange validation date has expiredBut this is not my fault, the fault is on the product, they can not
I bought a Dell Inspiron from [redacted] which came a warranty from the manufacturer on Nov The service tag of the laptop is [redacted] The laptop arriived two weeks later and I started using that for my personal business for which the computer is very essential to do my job When the laptop arrived when I plugged it in for charging and I noticed right away that I would get the message from the Dell Powerlite software that the adapter which is plugged is not recognized along with a warning the system may not function as desired This message was with the adapter that came packaged with the laptop I could still continue using the laptop since I could it charge the laptop if I ignored the above messageI also noticed that the connector which plugs into the laptop for power was loose and would come off occasionally As I started using the computer more I could see the connector coming loose more and more which I believe is because of a faulty design with the laptop
I have been charged $From Dell For a "subscription that I had cancelledIn February they billed me for this subscription and I called them and emailed them multiple timesAfter approximately a month I got my refundIn July they billed me and deducted the money from my bank account yet againWhen I have called about this I spoke to [redacted] Case Specialist – Dell Customer Care (as per email) who then referred me to yet another person who I was communicating with and emailing ( [redacted] Case Specialist )I explained the situation and that this money had yet again been withdrawn from my bank account for the second time and after a couple of emails and a few phone calls they have stopped responding to me and I cannot get my money refundedI do not know where else to turn to get my money put back into my bank account, It has been at least a monthThank you
I have a dual monitor setup and one of my monitors while browsing the internet flickered then they both flickered video became stable for about seconds then one of my monitors just stayed off with no video and blinking power ligh on then computer shut down and smelled like smoke coming from the computer after this I left it off and removed the side panel and checked the inside of the computer see what was burning and nothing noticeable so I look at my monitor and smoke started coming out of computer at this point after unplugging everything would still not turn on waited about an hour and powered on and its what im using to writed this but now I have a bad burnt monitor this is extremely frustrating because I have been a lifetime customer after going through chat tech support I wanted to call but no cell service where I live I was told only "video card and monitor" can be replaced I am extremely dissapointed as your product has damaged my property out of the 13+ years ive owned vari
Greetings, Dell Inc is refusing to provide warranty for their laptop, initially purchased with Dell's premium year, next business day on-site supportAbout a year ago, my employer (Sun Management, Inc) purchased a high-end Dell business laptop, model Precision (Dell Service Tag [redacted] )Despite taking a good care of this device, the laptop has failed in several instances, including both, hardware and software componentsUpon activating the laptop's warranty, Dell refused to send a technician on site, and asked the laptop to be shipped to a repair facilityUpon inspecting the device, Dell declined to fix the problems,claimed the hardware was damaged, and asked for additional repair fee As of now, it appears that Dell has no intention to honor the warrantyThe laptop in question was purchased brand new, has never been dropped, and in general has been taken a very good care ever since it was put in productionFor all additional information, please reach me by email **
On June 11, we bought a Dell Alienware for $When the computer arrived at home and turned on, it did not workAfter spending hours on the phone with Dell Alienware support system, they determined that the computer had a problem and did not bootWe asked them to send a replacement but they said noThey sent us a flash drive to boot the computerWe left for [redacted] without starting the computer the same day we received the flash driveIn [redacted] we could not boot the computer eitherAfter spending hours with Dell International we temporarily solve the problem My son who is using the computer is spending a year studying in [redacted] We have had to call Dell International number many times for support for the ongoing issues we have hadThese calls have not been recorded in the profileNow the computer does not chargeI had to call Dell from the USA and had a second phone with my son in [redacted] to try to resolve the problemWe spent 1h and minutes on the phone and th
I ordered a 50' inch Vizio TV from dell.comWhen I received the TV the screen was crackedI called Dell customer serviceThey told me that had to contact Vizio and that it was covered under warranty from the manufacturerI contacted Vizio and was told since I ordered from Dell.com that there was no warranty and that Dell would have to resolve the issueI contacted Dell again and was told the same thingI contaced Vizio again and was told the same thingOn my third call with Dell I was told if I had contacted within days they couldve resolved the issue for meI had contacted within days o my first call to them
I bought a laptop from dell a year and a half agoit was six months old when it broke downi sent it in and they basically had to rebuild itit worked fine until last week (jan th) I called them and talked to them about fixing it again and they told me it was out of warranty and I would have to payi was told when they fixed it the first time that the parts they replaced would be replaced if they failedi have spoken to them so many times they now refuse to talk to memy complaint is I think I bought a lemon and they won't acknowledge thatthey said they couldn't guarantee how long one of their computers would or could lastit will cost me dollars to fix a laptopfor that price I could get an apple computeri am on a fixed income and I think they should be made to fix this problem thank you
I purchased a dell laptop and ever since I got it, it has not functioned wellI called technical support many of times only to have them test and go through my computer and tell me its fineThe computer is 32GB which the whole operating system takes upSo there is no memory left for me to use they want me to spend more moneyI kept getting hung up on transferred to many departments in circlesI only would like to exchange that computer for a different one worth what I paidIm very disgusted with the product and level of customer service I was givenIm basically left with a computer I cannot use not to mention no one informs you of thatThey kept prolonging telling me it was fine and it wasntI shouldnt have to pay for something I cant use
On March, 22nd, I ordered two laptop computers from Dell.ComWhen the order was placed the order I filled out stated that the delivery would be expediated and delivered on Monday, March 26th, Monday morning, I work up and waited for the delivery to be fulfilledI kept checking the tracking and no updates had been forth comingI contacted Fed Ex and I was told it was not their faultThe shipper did not ship it expediated, rather there were two delivery methods selected and the delivery could not take place until Tuesday March, 27th, That’s a problemI believed that the delivery date was true and I put the ship too address in as my home address, where I was on MondayThe rest of the week, I would not be available at that address, but I would be at workFed Ex’s response was not our fault, not our problem, talk to the shipperThe time spent with fed ex was an hour and it took that long because the customer service agents who did not want to assist me, would simply
May 23, I purchased a Dell Inspiron laptop through Dell Sales It's operating system is Windows Mid-July Windows transmitted an update to be downloaded automatically I received an error message saying there was not enough storage to receive the update As I tried to resolve this storage problemI saw that this laptop was shipped with a 32G hard drive At the time of purchase I was not notified of the hard drive capacity or given an option to upgrade it I have spoken to Dell Sales, Dell Customer Support, Dell Tech Support, and Dell Customer Care Each department has informed me that they can/will do nothing to help me Bottomline is Dell received $from me and I received a useless laptop
My dell account is [redacted] @gmail.com Last year your company sent me few dell egift cards because of my loyal purchase on Dell onlineAll of these egift cards' expire date are 01/27/Today I want to buy some accessories, but I found all of them are invalidI didn't use them beforeI am very disappointed $ Card Number: [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] $ Card Number [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] $ Card Number: [redacted] PIN: [redacted] Dell is a big companyI bought computers and accessories many times from Dell onlineDell laptop has a good qualityBut I couldn't think that Dell also make a stupid errorPlease solve these problems as soon as possible, because there are only days left
My complaint involves Dell's day return period I purchased a new laptop from DellThe invoice date was 10/25/I received the laptop a few days later and within two weeks I started to notice ongoing issues with the screen and operating systemI went through several rounds of over the phone troubleshooting, and eventually had to send the computer in for repairsThis all occurred well within the day return periodDell returned my laptop after 10-daysThe laptop continued to not function properly the day I got it back and I called support again and was again told to send it in for repairsAt this point I asked for a refundI was told that since I had the computer for days this was not possible, and I would have to keep working with technical supportDespite stating several times that they agreed I did not actually have the computer for days, and despite that the laptop was in possession of Dell during the repair period, they would not honor a refund for the
When you return a dell product, you are told that a return could take up to daysI have been informed that this is business daysI shipped my laptop back on February 25th meaning I should have had my money back in my account by April 8th at the latestIt is now April 22nd and I have still not received my moneyI have contacted customer service multiple times and have been told to wait 2-more business daysAfter the third time of hearing this I decided it was time to file a complaint as all I'm receiving from Dell Customer Service is empty promises
Has claimed to contact me three times over a period of a week for a warranty repair with appointmentsHas not contacted me once
Ordered a laptop (latitude 7240) from dell outletThe laptop around with the wrong specs, namely the webcam was missing while it was advertised in having oneAfter two hours on the phone with customer service and talking to different people, they refused to give me the proper laptop or even let me talk to a managerA true waste of time and quite infuriating experienceI finally got a refund since they were unable to offer me the product I paid for as advertised
I purchased a Dell computer, my screen crackedI called customer service was told it was not warranty covered and needed to pay the repair feeI understood and was willing to assume the costsI was given a service order number from the representative that document my call and issueWhen I called a week later to make my payment I was told that it could not be taken since my account was on holdI was advised that I had already attempted to make a payment and it was being processedWhen I mentioned that I had never made any payment the rep began to confirm my information- turns out my service order number had been mixed up with someone elseDell has someone else's address, credit card#, and issue all under my name and service orderBecause it is an issue of security due to the cc#, which I completely understand, they could not take my payment until that service order was cleared upI asked if a new service order could be started for me and I was told no because the previous one i
On 12/30/a Dell representative contacted me regarding the warranty on my desk top computer which was to expire in March He said purchasing Premium Support with Accidental Damage Service would extend my service until November for $199, which I agreed to He said he could also offer me Premium Support with Accidental Damage on my laptop, for $with an additional for tech support, which I also agreed to Now I am being told that the service on my laptop expired in March Why would I purchase coverage that is only good for three months The sales person stressed that this purchase extended my service until November
Hello Sir/Madam, I am writing this complain because I am tired with followupsI have have an Alienware laptop for which I have called many many times for support but every time my got wasted and at the end nothing happenI am struggling with the issue from last two years and there is no proper resolution I got I am Suffering with many critical health problems and don't have enough energy to talk and call again n againThis is the only computer I have to send and receive emailsThese days I am totally dependent on my friend's computer from last monthsBut now he is going to be transferred to other location Few weeks back I sent my laptop for repair to dell but when I got the laptop I was totally surprise with its conditionThe laptop was damaged and not working at allNow due to my health condition I cannot go out frequently and totally depend on my this computer which is totally out of shape Please help me to resolve this issue, as I have told dell many times th
I have had my laptop since 12/15, soon to be out of warranty I have been working with Dell service since mid September, 2016, two months I have emails from them, I have been on the phone with them several times for a total of about hours I have sent my computer back once for repair It still have problems Now, they want me to send it back to them again I have asked them to replace the computer, as defective and they refuse They say that's only an option in the first days Now, I fear that I will send it back and it still won't be fixed and my warranty will expire They told me they will not extend my warranty as a courtesy for my inconvenience
So I brought this Dell Glaptop back on August 3rd, and get it on August 15thOf course, it is a high-performance laptop as indicated by the laptop configurationBut it is not actuallyThe laptop freezes several times while running just one software, And I had to use the power button to shut down the laptop when it freezesAlso, the paint on the power button starts droppingThat is the quality of this product On Sep15, I filed an exchange for the frozen laptop, and get that almost on OctBut the replacement one still endures the freezing problemand it freezes several timesThe technician from Dell cannot solve this problemBy the way, the paint on the power button also starts dropping It looks like the laptop can only work properly for only one month or soAnd, now they refuse to file an exchange or return for me because they think the product's return or exchange validation date has expiredBut this is not my fault, the fault is on the product, they can not
I bought a Dell Inspiron from [redacted] which came a warranty from the manufacturer on Nov The service tag of the laptop is [redacted] The laptop arriived two weeks later and I started using that for my personal business for which the computer is very essential to do my job When the laptop arrived when I plugged it in for charging and I noticed right away that I would get the message from the Dell Powerlite software that the adapter which is plugged is not recognized along with a warning the system may not function as desired This message was with the adapter that came packaged with the laptop I could still continue using the laptop since I could it charge the laptop if I ignored the above messageI also noticed that the connector which plugs into the laptop for power was loose and would come off occasionally As I started using the computer more I could see the connector coming loose more and more which I believe is because of a faulty design with the laptop
I have been charged $From Dell For a "subscription that I had cancelledIn February they billed me for this subscription and I called them and emailed them multiple timesAfter approximately a month I got my refundIn July they billed me and deducted the money from my bank account yet againWhen I have called about this I spoke to [redacted] Case Specialist – Dell Customer Care (as per email) who then referred me to yet another person who I was communicating with and emailing ( [redacted] Case Specialist )I explained the situation and that this money had yet again been withdrawn from my bank account for the second time and after a couple of emails and a few phone calls they have stopped responding to me and I cannot get my money refundedI do not know where else to turn to get my money put back into my bank account, It has been at least a monthThank you
I have a dual monitor setup and one of my monitors while browsing the internet flickered then they both flickered video became stable for about seconds then one of my monitors just stayed off with no video and blinking power ligh on then computer shut down and smelled like smoke coming from the computer after this I left it off and removed the side panel and checked the inside of the computer see what was burning and nothing noticeable so I look at my monitor and smoke started coming out of computer at this point after unplugging everything would still not turn on waited about an hour and powered on and its what im using to writed this but now I have a bad burnt monitor this is extremely frustrating because I have been a lifetime customer after going through chat tech support I wanted to call but no cell service where I live I was told only "video card and monitor" can be replaced I am extremely dissapointed as your product has damaged my property out of the 13+ years ive owned vari
Greetings, Dell Inc is refusing to provide warranty for their laptop, initially purchased with Dell's premium year, next business day on-site supportAbout a year ago, my employer (Sun Management, Inc) purchased a high-end Dell business laptop, model Precision (Dell Service Tag [redacted] )Despite taking a good care of this device, the laptop has failed in several instances, including both, hardware and software componentsUpon activating the laptop's warranty, Dell refused to send a technician on site, and asked the laptop to be shipped to a repair facilityUpon inspecting the device, Dell declined to fix the problems,claimed the hardware was damaged, and asked for additional repair fee As of now, it appears that Dell has no intention to honor the warrantyThe laptop in question was purchased brand new, has never been dropped, and in general has been taken a very good care ever since it was put in productionFor all additional information, please reach me by email **
On June 11, we bought a Dell Alienware for $When the computer arrived at home and turned on, it did not workAfter spending hours on the phone with Dell Alienware support system, they determined that the computer had a problem and did not bootWe asked them to send a replacement but they said noThey sent us a flash drive to boot the computerWe left for [redacted] without starting the computer the same day we received the flash driveIn [redacted] we could not boot the computer eitherAfter spending hours with Dell International we temporarily solve the problem My son who is using the computer is spending a year studying in [redacted] We have had to call Dell International number many times for support for the ongoing issues we have hadThese calls have not been recorded in the profileNow the computer does not chargeI had to call Dell from the USA and had a second phone with my son in [redacted] to try to resolve the problemWe spent 1h and minutes on the phone and th
I ordered a 50' inch Vizio TV from dell.comWhen I received the TV the screen was crackedI called Dell customer serviceThey told me that had to contact Vizio and that it was covered under warranty from the manufacturerI contacted Vizio and was told since I ordered from Dell.com that there was no warranty and that Dell would have to resolve the issueI contacted Dell again and was told the same thingI contaced Vizio again and was told the same thingOn my third call with Dell I was told if I had contacted within days they couldve resolved the issue for meI had contacted within days o my first call to them
I bought a laptop from dell a year and a half agoit was six months old when it broke downi sent it in and they basically had to rebuild itit worked fine until last week (jan th) I called them and talked to them about fixing it again and they told me it was out of warranty and I would have to payi was told when they fixed it the first time that the parts they replaced would be replaced if they failedi have spoken to them so many times they now refuse to talk to memy complaint is I think I bought a lemon and they won't acknowledge thatthey said they couldn't guarantee how long one of their computers would or could lastit will cost me dollars to fix a laptopfor that price I could get an apple computeri am on a fixed income and I think they should be made to fix this problem thank you
I purchased a dell laptop and ever since I got it, it has not functioned wellI called technical support many of times only to have them test and go through my computer and tell me its fineThe computer is 32GB which the whole operating system takes upSo there is no memory left for me to use they want me to spend more moneyI kept getting hung up on transferred to many departments in circlesI only would like to exchange that computer for a different one worth what I paidIm very disgusted with the product and level of customer service I was givenIm basically left with a computer I cannot use not to mention no one informs you of thatThey kept prolonging telling me it was fine and it wasntI shouldnt have to pay for something I cant use
On March, 22nd, I ordered two laptop computers from Dell.ComWhen the order was placed the order I filled out stated that the delivery would be expediated and delivered on Monday, March 26th, Monday morning, I work up and waited for the delivery to be fulfilledI kept checking the tracking and no updates had been forth comingI contacted Fed Ex and I was told it was not their faultThe shipper did not ship it expediated, rather there were two delivery methods selected and the delivery could not take place until Tuesday March, 27th, That’s a problemI believed that the delivery date was true and I put the ship too address in as my home address, where I was on MondayThe rest of the week, I would not be available at that address, but I would be at workFed Ex’s response was not our fault, not our problem, talk to the shipperThe time spent with fed ex was an hour and it took that long because the customer service agents who did not want to assist me, would simply
May 23, I purchased a Dell Inspiron laptop through Dell Sales It's operating system is Windows Mid-July Windows transmitted an update to be downloaded automatically I received an error message saying there was not enough storage to receive the update As I tried to resolve this storage problemI saw that this laptop was shipped with a 32G hard drive At the time of purchase I was not notified of the hard drive capacity or given an option to upgrade it I have spoken to Dell Sales, Dell Customer Support, Dell Tech Support, and Dell Customer Care Each department has informed me that they can/will do nothing to help me Bottomline is Dell received $from me and I received a useless laptop