I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a new harddrive, so they sent me a recovery USB instead, but it did not include any of the drivers or updates up to the time of purchase; the computer could not even recognize the harddrive in order to complete the installation; I would think I purchased a legitimate right to use Win when I purchased the computer and I should have received a DVD with a complete copy of the software I was entitled to, but this was not the caseFourth, Dell failed to send an eBill to my bank after I received confirmation that I was registered for eBills; billing info simply does not appear in my bank's bill pay; therefore, I decided I would just pay it directly from Dell's website; after registering and seeing my billing info on the website, I clicked on the pay button and it repeatedly kicks me offFifth, Dell promised to give me a 10% cash back incentive for opening a line of credit with them; they have never delivered the reward and I will have to call back to ask them about itThis may seem like a minor glitch that could be resolved with a call to customer service, but after spending hours with their reps, many of whom are difficult to understand, on so many other problems, I feel that it's just another problem in a long list of issues this company has
Dell Order# [redacted] with SR# [redacted] is related to refund issue I have with Dell.comI purchased Bose System worth $600+ tax from dell.comI used my Credit card worth $250+tax and Dell Certificate from AMEX rewards worth $for the purchase of bose Sound system from Dell.comI didnot like the product and I returned the bose sound system within days return policy from dellWhile returning, I called Dell Return customer specialist regarding my doubt on refund of my $used as Dell Coupon, which I receievd from AMEX, and also $used from my credit card while purchasing the bose system.Over the phone, the return specialist assured me that I will get refund of my amount whatever the mode of payment I made to purchase the bose productAgain, I did double checkwhile on the call with her, on my refund of my dell coupon used(specifically asked myself) she again assured me that yes u will get refund on coupon tooOn that NOTE I agreed to return my product which I purchased fr
I purchased a brand new Dell laptopThe performance hasEven great but just recently when I opened the screen, it separated and began to lift away from the back of the caseI'm worried if I open it too fast that now it will completely break Since the laptop is still under warranty, I called Dell's customer serviceAs the VP of Operations for one of the nations largest private home security and home automation company I think I know a thing or two about customer serviceLong wait time, then someone picks up, transferee me to the "out of warranty" team assuming that my issue was caused because I dropped the laptopI was quoted $to fix the laptop! After finally getting sent back to the warrant team I spoke with someone elseI explained the issue but after spending nearly minutes with this person (who I could not understand) I politely asked to speak with someone who speaks better EnglishShe said yes, transferd my call back into the queue, where I was greeted by a voic
I placed this order [redacted] in June.2th and I paid $to buy a Dell laptopI paid $to Dell by my Amex credit card, and I check this money had been paid in my Billing paper of my credit card bank The Dell shipped this laptop to my shipping address of CA with Fedex [redacted] in June.3th But I found this fedex package was returned to Dell by Dell without my agreement No one of Dell told me why return, no reason return! I paid $and Dell had received this money and shipped goods I wanted, this laptop should owned to me but not Dell In this case, I think the contract had been built and Dell has no right to return my laptop without my agreement, and I think this return of Dell had been out of law of United States
I purchased a Dell computer, my screen crackedI called customer service was told it was not warranty covered and needed to pay the repair feeI understood and was willing to assume the costsI was given a service order number from the representative that document my call and issueWhen I called a week later to make my payment I was told that it could not be taken since my account was on holdI was advised that I had already attempted to make a payment and it was being processedWhen I mentioned that I had never made any payment the rep began to confirm my information- turns out my service order number had been mixed up with someone elseDell has someone else's address, credit card#, and issue all under my name and service orderBecause it is an issue of security due to the cc#, which I completely understand, they could not take my payment until that service order was cleared upI asked if a new service order could be started for me and I was told no because the previous one i
I have a dual monitor setup and one of my monitors while browsing the internet flickered then they both flickered video became stable for about seconds then one of my monitors just stayed off with no video and blinking power ligh on then computer shut down and smelled like smoke coming from the computer after this I left it off and removed the side panel and checked the inside of the computer see what was burning and nothing noticeable so I look at my monitor and smoke started coming out of computer at this point after unplugging everything would still not turn on waited about an hour and powered on and its what im using to writed this but now I have a bad burnt monitor this is extremely frustrating because I have been a lifetime customer after going through chat tech support I wanted to call but no cell service where I live I was told only "video card and monitor" can be replaced I am extremely dissapointed as your product has damaged my property out of the 13+ years ive owned vari
Hello Sir/Madam, I am writing this complain because I am tired with followupsI have have an Alienware laptop for which I have called many many times for support but every time my got wasted and at the end nothing happenI am struggling with the issue from last two years and there is no proper resolution I got I am Suffering with many critical health problems and don't have enough energy to talk and call again n againThis is the only computer I have to send and receive emailsThese days I am totally dependent on my friend's computer from last monthsBut now he is going to be transferred to other location Few weeks back I sent my laptop for repair to dell but when I got the laptop I was totally surprise with its conditionThe laptop was damaged and not working at allNow due to my health condition I cannot go out frequently and totally depend on my this computer which is totally out of shape Please help me to resolve this issue, as I have told dell many times th
May 23, I purchased a Dell Inspiron laptop through Dell Sales It's operating system is Windows Mid-July Windows transmitted an update to be downloaded automatically I received an error message saying there was not enough storage to receive the update As I tried to resolve this storage problemI saw that this laptop was shipped with a 32G hard drive At the time of purchase I was not notified of the hard drive capacity or given an option to upgrade it I have spoken to Dell Sales, Dell Customer Support, Dell Tech Support, and Dell Customer Care Each department has informed me that they can/will do nothing to help me Bottomline is Dell received $from me and I received a useless laptop
Over last months our family dell laptop failed three times The system failures were so significant that the laptop was rendered totally inoperable on every occasion On first failure, I called, spent minutes on the phone trouble-shooting with the technical support desk which resulted in me mailing the laptop to dell technical support The determination was that the computer’s motherboard was faulty and needed replacement The second failure occurred three months later (estimate) It was determined that the cause was the same as the first failure I spent roughly minutes on the phone assisting the help desk with its standard trouble-shooting protocol I realized immediately that the computer suffered from the same issue as in the first instance – a failed motherboard I even explained to the Dell technician that the same # of beeps indicated the same issue I requested a new laptop, because it made sense that having the same issue happen twice in such a short timef
So I brought this Dell Glaptop back on August 3rd, and get it on August 15thOf course, it is a high-performance laptop as indicated by the laptop configurationBut it is not actuallyThe laptop freezes several times while running just one software, And I had to use the power button to shut down the laptop when it freezesAlso, the paint on the power button starts droppingThat is the quality of this product On Sep15, I filed an exchange for the frozen laptop, and get that almost on OctBut the replacement one still endures the freezing problemand it freezes several timesThe technician from Dell cannot solve this problemBy the way, the paint on the power button also starts dropping It looks like the laptop can only work properly for only one month or soAnd, now they refuse to file an exchange or return for me because they think the product's return or exchange validation date has expiredBut this is not my fault, the fault is on the product, they can not
I purchased a dell laptop and ever since I got it, it has not functioned wellI called technical support many of times only to have them test and go through my computer and tell me its fineThe computer is 32GB which the whole operating system takes upSo there is no memory left for me to use they want me to spend more moneyI kept getting hung up on transferred to many departments in circlesI only would like to exchange that computer for a different one worth what I paidIm very disgusted with the product and level of customer service I was givenIm basically left with a computer I cannot use not to mention no one informs you of thatThey kept prolonging telling me it was fine and it wasntI shouldnt have to pay for something I cant use
On March, 22nd, I ordered two laptop computers from Dell.ComWhen the order was placed the order I filled out stated that the delivery would be expediated and delivered on Monday, March 26th, Monday morning, I work up and waited for the delivery to be fulfilledI kept checking the tracking and no updates had been forth comingI contacted Fed Ex and I was told it was not their faultThe shipper did not ship it expediated, rather there were two delivery methods selected and the delivery could not take place until Tuesday March, 27th, That’s a problemI believed that the delivery date was true and I put the ship too address in as my home address, where I was on MondayThe rest of the week, I would not be available at that address, but I would be at workFed Ex’s response was not our fault, not our problem, talk to the shipperThe time spent with fed ex was an hour and it took that long because the customer service agents who did not want to assist me, would simply
Ordered a laptop (latitude 7240) from dell outletThe laptop around with the wrong specs, namely the webcam was missing while it was advertised in having oneAfter two hours on the phone with customer service and talking to different people, they refused to give me the proper laptop or even let me talk to a managerA true waste of time and quite infuriating experienceI finally got a refund since they were unable to offer me the product I paid for as advertised
I bought a Dell Inspiron from [redacted] which came a warranty from the manufacturer on Nov The service tag of the laptop is [redacted] The laptop arriived two weeks later and I started using that for my personal business for which the computer is very essential to do my job When the laptop arrived when I plugged it in for charging and I noticed right away that I would get the message from the Dell Powerlite software that the adapter which is plugged is not recognized along with a warning the system may not function as desired This message was with the adapter that came packaged with the laptop I could still continue using the laptop since I could it charge the laptop if I ignored the above messageI also noticed that the connector which plugs into the laptop for power was loose and would come off occasionally As I started using the computer more I could see the connector coming loose more and more which I believe is because of a faulty design with the laptop
I ordered a 50' inch Vizio TV from dell.comWhen I received the TV the screen was crackedI called Dell customer serviceThey told me that had to contact Vizio and that it was covered under warranty from the manufacturerI contacted Vizio and was told since I ordered from Dell.com that there was no warranty and that Dell would have to resolve the issueI contacted Dell again and was told the same thingI contaced Vizio again and was told the same thingOn my third call with Dell I was told if I had contacted within days they couldve resolved the issue for meI had contacted within days o my first call to them
On 12/30/a Dell representative contacted me regarding the warranty on my desk top computer which was to expire in March He said purchasing Premium Support with Accidental Damage Service would extend my service until November for $199, which I agreed to He said he could also offer me Premium Support with Accidental Damage on my laptop, for $with an additional for tech support, which I also agreed to Now I am being told that the service on my laptop expired in March Why would I purchase coverage that is only good for three months The sales person stressed that this purchase extended my service until November
On June 11, we bought a Dell Alienware for $When the computer arrived at home and turned on, it did not workAfter spending hours on the phone with Dell Alienware support system, they determined that the computer had a problem and did not bootWe asked them to send a replacement but they said noThey sent us a flash drive to boot the computerWe left for [redacted] without starting the computer the same day we received the flash driveIn [redacted] we could not boot the computer eitherAfter spending hours with Dell International we temporarily solve the problem My son who is using the computer is spending a year studying in [redacted] We have had to call Dell International number many times for support for the ongoing issues we have hadThese calls have not been recorded in the profileNow the computer does not chargeI had to call Dell from the USA and had a second phone with my son in [redacted] to try to resolve the problemWe spent 1h and minutes on the phone and th
I ordered a laptop and I at first entered an incorrect email and the initial shipment was cancelled I contacted Dell and corrected my email and verified my email I reordered laptop I was tracking the shipment and it was sent back to DellI called and asked whyI was told to talk to verification departmentI called them and I was told to call the bank no explanation just hung upI called the bankThey verified that the payment was taken out of my credit cardI called them back transferred several times and told still need to talk to verificationThis has been the case every time I calledI got frustrated and asked for a refundThey agreedCalled back to see if it was issued and when I should expect it I was told business days from 12/31/Reference # [redacted] I waited and called back 1/17/and I was told that refund was issued 1/7/Reference # [redacted] and I needed to call the bankCalled my bank and they have no record of the refundI checked again toda
I ordered a TV from Dell on January 18, Order numbers are [redacted] for warranty and [redacted] for Sony 65X850C The TV was shipped from [redacted] on Jan through [redacted] and after days, I still didn't know where the TV wasOn Jan 28, I called [redacted] and the lady I spoke with was upset with me and she canceled delivery [redacted] were making too many excuses as to why they had missed their committed delivery date Dell have received their TV back from [redacted] on February ,but up to this point I am still waiting for $2,refundI kept getting promises from Dell CSR that I would get my refund but today they gave me the same scripted answer Reference numbers for TV refund is [redacted] and warranty is [redacted] I need to pay DFS already
Greetings, Dell Inc is refusing to provide warranty for their laptop, initially purchased with Dell's premium year, next business day on-site supportAbout a year ago, my employer (Sun Management, Inc) purchased a high-end Dell business laptop, model Precision (Dell Service Tag [redacted] )Despite taking a good care of this device, the laptop has failed in several instances, including both, hardware and software componentsUpon activating the laptop's warranty, Dell refused to send a technician on site, and asked the laptop to be shipped to a repair facilityUpon inspecting the device, Dell declined to fix the problems,claimed the hardware was damaged, and asked for additional repair fee As of now, it appears that Dell has no intention to honor the warrantyThe laptop in question was purchased brand new, has never been dropped, and in general has been taken a very good care ever since it was put in productionFor all additional information, please reach me by email **
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a new harddrive, so they sent me a recovery USB instead, but it did not include any of the drivers or updates up to the time of purchase; the computer could not even recognize the harddrive in order to complete the installation; I would think I purchased a legitimate right to use Win when I purchased the computer and I should have received a DVD with a complete copy of the software I was entitled to, but this was not the caseFourth, Dell failed to send an eBill to my bank after I received confirmation that I was registered for eBills; billing info simply does not appear in my bank's bill pay; therefore, I decided I would just pay it directly from Dell's website; after registering and seeing my billing info on the website, I clicked on the pay button and it repeatedly kicks me offFifth, Dell promised to give me a 10% cash back incentive for opening a line of credit with them; they have never delivered the reward and I will have to call back to ask them about itThis may seem like a minor glitch that could be resolved with a call to customer service, but after spending hours with their reps, many of whom are difficult to understand, on so many other problems, I feel that it's just another problem in a long list of issues this company has
Dell Order# [redacted] with SR# [redacted] is related to refund issue I have with Dell.comI purchased Bose System worth $600+ tax from dell.comI used my Credit card worth $250+tax and Dell Certificate from AMEX rewards worth $for the purchase of bose Sound system from Dell.comI didnot like the product and I returned the bose sound system within days return policy from dellWhile returning, I called Dell Return customer specialist regarding my doubt on refund of my $used as Dell Coupon, which I receievd from AMEX, and also $used from my credit card while purchasing the bose system.Over the phone, the return specialist assured me that I will get refund of my amount whatever the mode of payment I made to purchase the bose productAgain, I did double checkwhile on the call with her, on my refund of my dell coupon used(specifically asked myself) she again assured me that yes u will get refund on coupon tooOn that NOTE I agreed to return my product which I purchased fr
I purchased a brand new Dell laptopThe performance hasEven great but just recently when I opened the screen, it separated and began to lift away from the back of the caseI'm worried if I open it too fast that now it will completely break Since the laptop is still under warranty, I called Dell's customer serviceAs the VP of Operations for one of the nations largest private home security and home automation company I think I know a thing or two about customer serviceLong wait time, then someone picks up, transferee me to the "out of warranty" team assuming that my issue was caused because I dropped the laptopI was quoted $to fix the laptop! After finally getting sent back to the warrant team I spoke with someone elseI explained the issue but after spending nearly minutes with this person (who I could not understand) I politely asked to speak with someone who speaks better EnglishShe said yes, transferd my call back into the queue, where I was greeted by a voic
I placed this order [redacted] in June.2th and I paid $to buy a Dell laptopI paid $to Dell by my Amex credit card, and I check this money had been paid in my Billing paper of my credit card bank The Dell shipped this laptop to my shipping address of CA with Fedex [redacted] in June.3th But I found this fedex package was returned to Dell by Dell without my agreement No one of Dell told me why return, no reason return! I paid $and Dell had received this money and shipped goods I wanted, this laptop should owned to me but not Dell In this case, I think the contract had been built and Dell has no right to return my laptop without my agreement, and I think this return of Dell had been out of law of United States
I purchased a Dell computer, my screen crackedI called customer service was told it was not warranty covered and needed to pay the repair feeI understood and was willing to assume the costsI was given a service order number from the representative that document my call and issueWhen I called a week later to make my payment I was told that it could not be taken since my account was on holdI was advised that I had already attempted to make a payment and it was being processedWhen I mentioned that I had never made any payment the rep began to confirm my information- turns out my service order number had been mixed up with someone elseDell has someone else's address, credit card#, and issue all under my name and service orderBecause it is an issue of security due to the cc#, which I completely understand, they could not take my payment until that service order was cleared upI asked if a new service order could be started for me and I was told no because the previous one i
I have a dual monitor setup and one of my monitors while browsing the internet flickered then they both flickered video became stable for about seconds then one of my monitors just stayed off with no video and blinking power ligh on then computer shut down and smelled like smoke coming from the computer after this I left it off and removed the side panel and checked the inside of the computer see what was burning and nothing noticeable so I look at my monitor and smoke started coming out of computer at this point after unplugging everything would still not turn on waited about an hour and powered on and its what im using to writed this but now I have a bad burnt monitor this is extremely frustrating because I have been a lifetime customer after going through chat tech support I wanted to call but no cell service where I live I was told only "video card and monitor" can be replaced I am extremely dissapointed as your product has damaged my property out of the 13+ years ive owned vari
Hello Sir/Madam, I am writing this complain because I am tired with followupsI have have an Alienware laptop for which I have called many many times for support but every time my got wasted and at the end nothing happenI am struggling with the issue from last two years and there is no proper resolution I got I am Suffering with many critical health problems and don't have enough energy to talk and call again n againThis is the only computer I have to send and receive emailsThese days I am totally dependent on my friend's computer from last monthsBut now he is going to be transferred to other location Few weeks back I sent my laptop for repair to dell but when I got the laptop I was totally surprise with its conditionThe laptop was damaged and not working at allNow due to my health condition I cannot go out frequently and totally depend on my this computer which is totally out of shape Please help me to resolve this issue, as I have told dell many times th
May 23, I purchased a Dell Inspiron laptop through Dell Sales It's operating system is Windows Mid-July Windows transmitted an update to be downloaded automatically I received an error message saying there was not enough storage to receive the update As I tried to resolve this storage problemI saw that this laptop was shipped with a 32G hard drive At the time of purchase I was not notified of the hard drive capacity or given an option to upgrade it I have spoken to Dell Sales, Dell Customer Support, Dell Tech Support, and Dell Customer Care Each department has informed me that they can/will do nothing to help me Bottomline is Dell received $from me and I received a useless laptop
Over last months our family dell laptop failed three times The system failures were so significant that the laptop was rendered totally inoperable on every occasion On first failure, I called, spent minutes on the phone trouble-shooting with the technical support desk which resulted in me mailing the laptop to dell technical support The determination was that the computer’s motherboard was faulty and needed replacement The second failure occurred three months later (estimate) It was determined that the cause was the same as the first failure I spent roughly minutes on the phone assisting the help desk with its standard trouble-shooting protocol I realized immediately that the computer suffered from the same issue as in the first instance – a failed motherboard I even explained to the Dell technician that the same # of beeps indicated the same issue I requested a new laptop, because it made sense that having the same issue happen twice in such a short timef
So I brought this Dell Glaptop back on August 3rd, and get it on August 15thOf course, it is a high-performance laptop as indicated by the laptop configurationBut it is not actuallyThe laptop freezes several times while running just one software, And I had to use the power button to shut down the laptop when it freezesAlso, the paint on the power button starts droppingThat is the quality of this product On Sep15, I filed an exchange for the frozen laptop, and get that almost on OctBut the replacement one still endures the freezing problemand it freezes several timesThe technician from Dell cannot solve this problemBy the way, the paint on the power button also starts dropping It looks like the laptop can only work properly for only one month or soAnd, now they refuse to file an exchange or return for me because they think the product's return or exchange validation date has expiredBut this is not my fault, the fault is on the product, they can not
I purchased a dell laptop and ever since I got it, it has not functioned wellI called technical support many of times only to have them test and go through my computer and tell me its fineThe computer is 32GB which the whole operating system takes upSo there is no memory left for me to use they want me to spend more moneyI kept getting hung up on transferred to many departments in circlesI only would like to exchange that computer for a different one worth what I paidIm very disgusted with the product and level of customer service I was givenIm basically left with a computer I cannot use not to mention no one informs you of thatThey kept prolonging telling me it was fine and it wasntI shouldnt have to pay for something I cant use
On March, 22nd, I ordered two laptop computers from Dell.ComWhen the order was placed the order I filled out stated that the delivery would be expediated and delivered on Monday, March 26th, Monday morning, I work up and waited for the delivery to be fulfilledI kept checking the tracking and no updates had been forth comingI contacted Fed Ex and I was told it was not their faultThe shipper did not ship it expediated, rather there were two delivery methods selected and the delivery could not take place until Tuesday March, 27th, That’s a problemI believed that the delivery date was true and I put the ship too address in as my home address, where I was on MondayThe rest of the week, I would not be available at that address, but I would be at workFed Ex’s response was not our fault, not our problem, talk to the shipperThe time spent with fed ex was an hour and it took that long because the customer service agents who did not want to assist me, would simply
Ordered a laptop (latitude 7240) from dell outletThe laptop around with the wrong specs, namely the webcam was missing while it was advertised in having oneAfter two hours on the phone with customer service and talking to different people, they refused to give me the proper laptop or even let me talk to a managerA true waste of time and quite infuriating experienceI finally got a refund since they were unable to offer me the product I paid for as advertised
I bought a Dell Inspiron from [redacted] which came a warranty from the manufacturer on Nov The service tag of the laptop is [redacted] The laptop arriived two weeks later and I started using that for my personal business for which the computer is very essential to do my job When the laptop arrived when I plugged it in for charging and I noticed right away that I would get the message from the Dell Powerlite software that the adapter which is plugged is not recognized along with a warning the system may not function as desired This message was with the adapter that came packaged with the laptop I could still continue using the laptop since I could it charge the laptop if I ignored the above messageI also noticed that the connector which plugs into the laptop for power was loose and would come off occasionally As I started using the computer more I could see the connector coming loose more and more which I believe is because of a faulty design with the laptop
I ordered a 50' inch Vizio TV from dell.comWhen I received the TV the screen was crackedI called Dell customer serviceThey told me that had to contact Vizio and that it was covered under warranty from the manufacturerI contacted Vizio and was told since I ordered from Dell.com that there was no warranty and that Dell would have to resolve the issueI contacted Dell again and was told the same thingI contaced Vizio again and was told the same thingOn my third call with Dell I was told if I had contacted within days they couldve resolved the issue for meI had contacted within days o my first call to them
On 12/30/a Dell representative contacted me regarding the warranty on my desk top computer which was to expire in March He said purchasing Premium Support with Accidental Damage Service would extend my service until November for $199, which I agreed to He said he could also offer me Premium Support with Accidental Damage on my laptop, for $with an additional for tech support, which I also agreed to Now I am being told that the service on my laptop expired in March Why would I purchase coverage that is only good for three months The sales person stressed that this purchase extended my service until November
On June 11, we bought a Dell Alienware for $When the computer arrived at home and turned on, it did not workAfter spending hours on the phone with Dell Alienware support system, they determined that the computer had a problem and did not bootWe asked them to send a replacement but they said noThey sent us a flash drive to boot the computerWe left for [redacted] without starting the computer the same day we received the flash driveIn [redacted] we could not boot the computer eitherAfter spending hours with Dell International we temporarily solve the problem My son who is using the computer is spending a year studying in [redacted] We have had to call Dell International number many times for support for the ongoing issues we have hadThese calls have not been recorded in the profileNow the computer does not chargeI had to call Dell from the USA and had a second phone with my son in [redacted] to try to resolve the problemWe spent 1h and minutes on the phone and th
I ordered a laptop and I at first entered an incorrect email and the initial shipment was cancelled I contacted Dell and corrected my email and verified my email I reordered laptop I was tracking the shipment and it was sent back to DellI called and asked whyI was told to talk to verification departmentI called them and I was told to call the bank no explanation just hung upI called the bankThey verified that the payment was taken out of my credit cardI called them back transferred several times and told still need to talk to verificationThis has been the case every time I calledI got frustrated and asked for a refundThey agreedCalled back to see if it was issued and when I should expect it I was told business days from 12/31/Reference # [redacted] I waited and called back 1/17/and I was told that refund was issued 1/7/Reference # [redacted] and I needed to call the bankCalled my bank and they have no record of the refundI checked again toda
I ordered a TV from Dell on January 18, Order numbers are [redacted] for warranty and [redacted] for Sony 65X850C The TV was shipped from [redacted] on Jan through [redacted] and after days, I still didn't know where the TV wasOn Jan 28, I called [redacted] and the lady I spoke with was upset with me and she canceled delivery [redacted] were making too many excuses as to why they had missed their committed delivery date Dell have received their TV back from [redacted] on February ,but up to this point I am still waiting for $2,refundI kept getting promises from Dell CSR that I would get my refund but today they gave me the same scripted answer Reference numbers for TV refund is [redacted] and warranty is [redacted] I need to pay DFS already
Greetings, Dell Inc is refusing to provide warranty for their laptop, initially purchased with Dell's premium year, next business day on-site supportAbout a year ago, my employer (Sun Management, Inc) purchased a high-end Dell business laptop, model Precision (Dell Service Tag [redacted] )Despite taking a good care of this device, the laptop has failed in several instances, including both, hardware and software componentsUpon activating the laptop's warranty, Dell refused to send a technician on site, and asked the laptop to be shipped to a repair facilityUpon inspecting the device, Dell declined to fix the problems,claimed the hardware was damaged, and asked for additional repair fee As of now, it appears that Dell has no intention to honor the warrantyThe laptop in question was purchased brand new, has never been dropped, and in general has been taken a very good care ever since it was put in productionFor all additional information, please reach me by email **