I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, the left hinge started cracking and the computer started to split apart from that sectionI contacted Dell because they state that they fix manufacturer defects and the problem I was dealing with is quite obviously a manufacturer problem I called Dell multiple times and was hit with a series of unhelpful representativesEach person that I spoke to started accusing me of mishandling my laptop and that I needed to be more careful with how I carry and use the computerThis is ridiculous, because I have never dropped the laptop and it has been sitting on a desk for most of the time I have owned itFinally, one representative told me I would be able to send in the computer to Dell to have it fixed under the warrantydays later, I get an email from Dell telling me that they won't fix my laptop because the damage is considered customer inflicted damage I find it ridiculous that this kind of customer service goes onI had them sent back the computer, which was another hassle in itself (they kept telling me that the computer desperately needs repairs)I'm done ordering products from this company
On Sept 1, I placed an order with DellThe order number is [redacted] I was not informed by the rep that the equipment did not have onsite repairI called on Sep to report a malfunctioning key board to then discover this informationNot Only that but to also discover that the laptop was not registered in my name but someone else from another country I called Dell and was kept on hold for over minutes then transferred around the world and each time I had to reidentify myself to the agentI need a NEW laptop not a refurbished one as I did not order a refurbished system and also I need to delay the monthly payment due to their mess up.' Thanks
Purchased & Received a Dell Inspiron (INSPIRON 15-3567) The Warranty Booklet that came with the Unit is illegible due to the fact that the print is so small that a person with excellent eyesight cannot read it NOR can it be copied and enlarged on my Desktop system I have spent minutes today being passed around from overseas Dell employee to another only to be told that they cannot arrange to email my a copy of the Dell Warranty for this unitSo if this matter is not resolved within hours by a responsible party at Dell I will ship the product with accessories back to Dell for a full refund.Also note that I am computer literate and still cannot locate the appropriate warranty on the Dell.com website
I bought a Dell computer in September of last yearA month after buying the computer it stopped workingSince then they have sent me three different computers replaced tens of different parts and again I have the same issueI again do not have a working computer that I use for my home business
Mid November 2015, I bought the top of the line Dell XPS SE Dual Drive Desktop I am on my 3rd system, via system exchanges The current system arrived Dec31st It came to me with a rattling hard drive which was reported to Dell immediately I have been routed and re-routed to some department that is claiming I was never entitled to an exchange and there wont be another! I bought years of what was represented to me as an extended Warranty Now I'm told that was only for "tech support" I accepted the offer of onsite repair/replacement parts The onsite Tech called, he had no instructions to troubleshoot, to try and repair Only to replace an HDD India located support ordered the wrong part, and, did not relay instructions to the onsite technician Also, the onsite tech did NOT know what System I have nor its configuration He said he would contact Dell I emailed my disgust with this 1/month process and was called by "Advanced Resolution" This man to
I purchased a Dell Inspiron (Service Tag [redacted] ) iin October and it has been a source of problems as follows: Dec27, tech support needed which resulted in a complete restore (minutes of computer assisted tech support) Jan3, tech support needed as computer had no start-button function and clock display (hr mins of computer assisted tech support) Jan 12, Computer had no Internet (minutes computer assisted tech support) February 20, power button did not work (minutes on phone; computer won’t be repaired until serviceman receives part – approximately Tues 2/or Wed 2/24) On 2/20, since I could not use the Inspiron once again, I called Dell’s customer service number to speak to a supervisor with the intention of returning it Supervisor [redacted] informed me that I couldn’t return the Inspiron even though it had a documented poor record He did offer to send my return request to a higher authority for review or send a service
As an employee of Leidos, IncI took advantage of the agreement our company has with Dell ("the Member Purchase Program") to purchase brand new laptops for my wife and myself Both laptops were configured exactly the same and as part of that configuration I opted to purchase and have (or so I though) Microsoft Office PROFESSIONAL installed on both laptops since we use Outlook for personal email along with the other products in the suite However, upon delivery I discovered that the laptops only had Microsoft Office Home and Student installed The boxes that the computers arrived in had no details about this fact nor any instructions on how to upgrade the lesser version of the Microsoft Office suite to the actual version I had paid for If I were not a tech savvy person (I am a SW Development Mgr with Leidos) I would assume that what was installed was what I paid for and be none the wiser that I in fact had actually been ripped off What really makes me angry is that the
I have several issues The 1st deals with the card reader installed in this computer I have called about this problem on occasions I do not use it very often but when I try too it does not work I have to call customer support They take control of my system, check the driver, then reboot the computer It normally takes or hours of my time plus my phone minutes I called again today requesting a new card reader be sent so I could install and have a working card reader Again tech just wanted to take control, check driver, reboot and say it's fixed I ended the phone call I always request an email be sent to document the issue and times I've had to contact dell support I also request that the specific issue I called about be listed in the email This request was only done once because after hours I was transferred to a supervisor I rarely receive a documenting email (However, if needed, I will contact my telephone provider and show the amount of times I
call on 4/26/dell to get technical assistance as I have the 2yr extended warranty premiere service with a in home tech visit Also have the accidental coveragei fell with my computer call the support line to have a tech sent to my home to fix the damages and the issueThe rep I spoke to REFUSE TO SEND A TECH TO MY HOME I asked for a supervisor HE DID THE SAME then the supervisor escalated the call to the escalated team I explained the issue and what I was requesting HE REFUSED AS WELLi am entitled TO A HOME TECH VISIT THAT IS WHAT I AM PAYING FORafter a heated exchanged all reps disconnected the call
I ordered a laptop from Dell's website on 08/14/At 10:and 10:36AM, I received two phone calls back to back from ###-###-#### with a voicemail left after the second call stating that I needed to call Dell at ###-###-#### regarding my orderI also received an email immediately after at 10:36AM from [redacted] @dell.com stating that my order was delayed due to an issue processing my payment and that the credit card information I provided was not correctI checked my bank account and saw that I had a charge pending for the full amount to Dell ($412.27) so at that point, there should have been no issuesI called the order support line from the Dell confirmation email that I received, which was also listed on the Dell website at 10:42AM just to be sure that everything was processing correctly with my orderI spoke with [redacted] who reassured me that there were no issues with my order and that my laptop was set to shop that same day 08/15/He also verified that the numb
I ordered the XPS over the phone on May 31st, the representative told me that it was back ordered and I should be receiving it in 2-weeks, there was also a promotion at that time for students to receive $gift card and was told that I will receive it in days after placing the orderI received the laptop towards the end of JuneI was able to use it for a couple of weeks, I called within those two weeks because the laptop was surprisingly slowThey did not really help with the issue, I also called in regards to the $gift card and I just kept getting transferred and was told to wait a couple more daysI did not used my laptop for weeks because I went on vacation, and when I got back last week the laptop wouldn't turn onI called technical support team and they ran a diagnostic and said it was a defective batteryI was so disappointed because I need my laptop for work, they tried fixing it but they said I have no choice but to send them inIt was frustrating co
I purchased an item on 11/and received it on 11/I paid $and the same exact item was reduced to $I called on 11/at 11:AM because their price match policy states to call [redacted] for 30-Day Price Guarantee (after the purchase)The operator asked what the nature of my call was and I told her it was to price matchI was told that department is not open on the weekends and to call back during the weekI called back 11/at 6:PM and spoke with someone who claims they could not understand what I was sayingI eventually was transferred to a representative that was no better than the first and after being on hold for minutes she came back and told me that she will be able to process the price match, but that I needed to e-mail the link for the product to her -- a product that is advertised on the DELL website! I couldn't understand why I needed to go through this extra process, but she was receiving instruction from someone else on what to tell meIt
I ordered a product from Dell on 12/9/16, never received it; contacted them again in Feb in regards to said product not received; they sent it out via email and I was instructed to create a 'dell digital locker' etc.etc and i'd be able to download said product of services from there I did create that and when I was attempting to download the product; received an error message from their website: "sorry, you are cannot download this file" I then was frustrated, contacted Dell and requested a refund of items that I am now being billed for and put into collections for They have been giving me nothing but harrassing calls and refusing to refund my Dell business Credit for the products or services that I never receivedin the amount of $371.86, plus additional late fees and interestthis is not good business practice and I politely requested my refund; and as of today 3/23/had not yet received it
month old computer, bought at Christmas Hard Drive failure on July I contacted Dell Technical Support, and we ran diagnostics on the computer, indicating hard drive failure On-Site technician came out, replaced the hard drive, and it failed again, saying "Windows could not complete the installation." Contacted Dell Technical Support AGAIN, and the supervisor on the floor said they would replace the computer if it failed again They sent out another hard drive (same on-site technician), again received the error message "Windows could not complete the installation." Spent four hours on the phone with them yesterday and no diagnosis could be made THEY ARE STILL refusing to replace the computer, and I have an 850$ boat anchor on my hands I had to get a supervisor on the phone who said THIS TIME that I could send the computer to them in a box and THEY WOULD REPAIR IT and send it back This computer is used in BOTH of my jobs (Oracle DBA and Teaching o
I had placed an Order on August It is days later and still no productsI received a cable but no Monitor or no desktop I had ordered an Inspiron and a Dell Monitor I continue to talk to Dell customer service and they give me the run aroundSaid parts would be in on 8/and my computer would be expedited and sentHave seen nothing yet and no notifications This is horrible customer service My Order Numbers are [redacted] Why would they not even send the monitor out? Doesn't make any senseAfter 2-times of trying to contact customer service I am escalating this as it will be going on weeks next week since it all has been placed
to whom it may concern: I purchased [redacted] LG TV from dell back in December 2015, and I returned it a few days later for another onehowever, dell received the television in the warehouse on 1/28/(pilot tracking # [redacted] )since then I have been calling dell regarding my creditand I am not getting any whereAlso numerous requests was sent via- emails to the return & warehouse departments by myself and dell repsAs of today, I was told by Mr [redacted] from return deptph.# (###-###-####) that the credit was issued on 2/18, which was not true according to dell financial departmentI was told that the credit was cancelled with explanation my order# is [redacted] and my refund should be $ credit to my dell account thanks
We sent a computer in for factory service The computer case was broken in repair under warranty Then they attempted to charge us for the repair under pretense of broken part out of warranty (USB) replacement We refused The computer was returned to us with a working original usb, but in fact, a broken case that the tried to heat gun and glue back together It was returned to the operations system also not working We have complained and reported the issue and told they will send a call tag, but basically called liars, and told they would not offer any extended warranty or computer replacement but we doubt this computer will ever work the same as case replacement will take a full gut and rebuild out of factory setting and the computer was evidently severely damaged in Dell repair care as it will not even operate We were told to be sure to back the computer up, I was astounded as we have told him when we got the computer back all we got was a broken to hell case and
Hello, I ordered two expensive servers from Dell on September Through a series of delays (all that Dell is responsible for), these servers were not delivered until November and November respectively Upon ultimate delivery, both servers were sent to an address that was not where I needed the servers to go I am a diplomat overseas and had requested for the packages to be shipped to a DPO Dell initially shipped the packages with a lithium ion sticker, despite no lithium ion material inside (which caused the packages to get rejected Then Dell shipped one package via a courier that could not ship to a DPO One server I was able to return via their standard process Dell claims that the second server was outside of their return policy -- days from the invoice date vsdate of arrival Because shipping took longer that days [ordered on Sep and delivered on November], effectively it could not be returned I explained this to a representative immediate
I purchased a Dell Laptop November 8th I also purchased the additional premium support and accidental damage warranty I received the laptop and it did not work, right out of the boxI called customer service; either they hang up on me, they loop me continuously through their multiple departments It is now December 6, I now have a Dell Laptop paperweight that I paid almost $forI'm not sure who to turn to for help! They offered me a Dell system exchangeThe first order number they provided me was an inaccurate numberIt allowed me access to order support for someone else's account
I ordered a computer from Dell in November with a delivery date of 12/8/ Dell did not meet their commitment to delivery by this date They then proceeded to delay delivery times On December 22nd I cancelled my order since they once again contacted me because they would not be meeting their commitment to deliver This was a present for Christmas I contacted them times to cancel using their alleged system that was useless They then tried to deliver the cancelled order on January 5th while I was out of town on vacation They are now charging my Dell Financial account for this computer that I cancelled and never received I contacted Dell Financial and notified them I had not received the computer They still are billing me for this and charging me interest
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, the left hinge started cracking and the computer started to split apart from that sectionI contacted Dell because they state that they fix manufacturer defects and the problem I was dealing with is quite obviously a manufacturer problem I called Dell multiple times and was hit with a series of unhelpful representativesEach person that I spoke to started accusing me of mishandling my laptop and that I needed to be more careful with how I carry and use the computerThis is ridiculous, because I have never dropped the laptop and it has been sitting on a desk for most of the time I have owned itFinally, one representative told me I would be able to send in the computer to Dell to have it fixed under the warrantydays later, I get an email from Dell telling me that they won't fix my laptop because the damage is considered customer inflicted damage I find it ridiculous that this kind of customer service goes onI had them sent back the computer, which was another hassle in itself (they kept telling me that the computer desperately needs repairs)I'm done ordering products from this company
On Sept 1, I placed an order with DellThe order number is [redacted] I was not informed by the rep that the equipment did not have onsite repairI called on Sep to report a malfunctioning key board to then discover this informationNot Only that but to also discover that the laptop was not registered in my name but someone else from another country I called Dell and was kept on hold for over minutes then transferred around the world and each time I had to reidentify myself to the agentI need a NEW laptop not a refurbished one as I did not order a refurbished system and also I need to delay the monthly payment due to their mess up.' Thanks
Purchased & Received a Dell Inspiron (INSPIRON 15-3567) The Warranty Booklet that came with the Unit is illegible due to the fact that the print is so small that a person with excellent eyesight cannot read it NOR can it be copied and enlarged on my Desktop system I have spent minutes today being passed around from overseas Dell employee to another only to be told that they cannot arrange to email my a copy of the Dell Warranty for this unitSo if this matter is not resolved within hours by a responsible party at Dell I will ship the product with accessories back to Dell for a full refund.Also note that I am computer literate and still cannot locate the appropriate warranty on the Dell.com website
I bought a Dell computer in September of last yearA month after buying the computer it stopped workingSince then they have sent me three different computers replaced tens of different parts and again I have the same issueI again do not have a working computer that I use for my home business
Mid November 2015, I bought the top of the line Dell XPS SE Dual Drive Desktop I am on my 3rd system, via system exchanges The current system arrived Dec31st It came to me with a rattling hard drive which was reported to Dell immediately I have been routed and re-routed to some department that is claiming I was never entitled to an exchange and there wont be another! I bought years of what was represented to me as an extended Warranty Now I'm told that was only for "tech support" I accepted the offer of onsite repair/replacement parts The onsite Tech called, he had no instructions to troubleshoot, to try and repair Only to replace an HDD India located support ordered the wrong part, and, did not relay instructions to the onsite technician Also, the onsite tech did NOT know what System I have nor its configuration He said he would contact Dell I emailed my disgust with this 1/month process and was called by "Advanced Resolution" This man to
I purchased a Dell Inspiron (Service Tag [redacted] ) iin October and it has been a source of problems as follows: Dec27, tech support needed which resulted in a complete restore (minutes of computer assisted tech support) Jan3, tech support needed as computer had no start-button function and clock display (hr mins of computer assisted tech support) Jan 12, Computer had no Internet (minutes computer assisted tech support) February 20, power button did not work (minutes on phone; computer won’t be repaired until serviceman receives part – approximately Tues 2/or Wed 2/24) On 2/20, since I could not use the Inspiron once again, I called Dell’s customer service number to speak to a supervisor with the intention of returning it Supervisor [redacted] informed me that I couldn’t return the Inspiron even though it had a documented poor record He did offer to send my return request to a higher authority for review or send a service
As an employee of Leidos, IncI took advantage of the agreement our company has with Dell ("the Member Purchase Program") to purchase brand new laptops for my wife and myself Both laptops were configured exactly the same and as part of that configuration I opted to purchase and have (or so I though) Microsoft Office PROFESSIONAL installed on both laptops since we use Outlook for personal email along with the other products in the suite However, upon delivery I discovered that the laptops only had Microsoft Office Home and Student installed The boxes that the computers arrived in had no details about this fact nor any instructions on how to upgrade the lesser version of the Microsoft Office suite to the actual version I had paid for If I were not a tech savvy person (I am a SW Development Mgr with Leidos) I would assume that what was installed was what I paid for and be none the wiser that I in fact had actually been ripped off What really makes me angry is that the
I have several issues The 1st deals with the card reader installed in this computer I have called about this problem on occasions I do not use it very often but when I try too it does not work I have to call customer support They take control of my system, check the driver, then reboot the computer It normally takes or hours of my time plus my phone minutes I called again today requesting a new card reader be sent so I could install and have a working card reader Again tech just wanted to take control, check driver, reboot and say it's fixed I ended the phone call I always request an email be sent to document the issue and times I've had to contact dell support I also request that the specific issue I called about be listed in the email This request was only done once because after hours I was transferred to a supervisor I rarely receive a documenting email (However, if needed, I will contact my telephone provider and show the amount of times I
call on 4/26/dell to get technical assistance as I have the 2yr extended warranty premiere service with a in home tech visit Also have the accidental coveragei fell with my computer call the support line to have a tech sent to my home to fix the damages and the issueThe rep I spoke to REFUSE TO SEND A TECH TO MY HOME I asked for a supervisor HE DID THE SAME then the supervisor escalated the call to the escalated team I explained the issue and what I was requesting HE REFUSED AS WELLi am entitled TO A HOME TECH VISIT THAT IS WHAT I AM PAYING FORafter a heated exchanged all reps disconnected the call
I ordered a laptop from Dell's website on 08/14/At 10:and 10:36AM, I received two phone calls back to back from ###-###-#### with a voicemail left after the second call stating that I needed to call Dell at ###-###-#### regarding my orderI also received an email immediately after at 10:36AM from [redacted] @dell.com stating that my order was delayed due to an issue processing my payment and that the credit card information I provided was not correctI checked my bank account and saw that I had a charge pending for the full amount to Dell ($412.27) so at that point, there should have been no issuesI called the order support line from the Dell confirmation email that I received, which was also listed on the Dell website at 10:42AM just to be sure that everything was processing correctly with my orderI spoke with [redacted] who reassured me that there were no issues with my order and that my laptop was set to shop that same day 08/15/He also verified that the numb
I ordered the XPS over the phone on May 31st, the representative told me that it was back ordered and I should be receiving it in 2-weeks, there was also a promotion at that time for students to receive $gift card and was told that I will receive it in days after placing the orderI received the laptop towards the end of JuneI was able to use it for a couple of weeks, I called within those two weeks because the laptop was surprisingly slowThey did not really help with the issue, I also called in regards to the $gift card and I just kept getting transferred and was told to wait a couple more daysI did not used my laptop for weeks because I went on vacation, and when I got back last week the laptop wouldn't turn onI called technical support team and they ran a diagnostic and said it was a defective batteryI was so disappointed because I need my laptop for work, they tried fixing it but they said I have no choice but to send them inIt was frustrating co
I purchased an item on 11/and received it on 11/I paid $and the same exact item was reduced to $I called on 11/at 11:AM because their price match policy states to call [redacted] for 30-Day Price Guarantee (after the purchase)The operator asked what the nature of my call was and I told her it was to price matchI was told that department is not open on the weekends and to call back during the weekI called back 11/at 6:PM and spoke with someone who claims they could not understand what I was sayingI eventually was transferred to a representative that was no better than the first and after being on hold for minutes she came back and told me that she will be able to process the price match, but that I needed to e-mail the link for the product to her -- a product that is advertised on the DELL website! I couldn't understand why I needed to go through this extra process, but she was receiving instruction from someone else on what to tell meIt
I ordered a product from Dell on 12/9/16, never received it; contacted them again in Feb in regards to said product not received; they sent it out via email and I was instructed to create a 'dell digital locker' etc.etc and i'd be able to download said product of services from there I did create that and when I was attempting to download the product; received an error message from their website: "sorry, you are cannot download this file" I then was frustrated, contacted Dell and requested a refund of items that I am now being billed for and put into collections for They have been giving me nothing but harrassing calls and refusing to refund my Dell business Credit for the products or services that I never receivedin the amount of $371.86, plus additional late fees and interestthis is not good business practice and I politely requested my refund; and as of today 3/23/had not yet received it
month old computer, bought at Christmas Hard Drive failure on July I contacted Dell Technical Support, and we ran diagnostics on the computer, indicating hard drive failure On-Site technician came out, replaced the hard drive, and it failed again, saying "Windows could not complete the installation." Contacted Dell Technical Support AGAIN, and the supervisor on the floor said they would replace the computer if it failed again They sent out another hard drive (same on-site technician), again received the error message "Windows could not complete the installation." Spent four hours on the phone with them yesterday and no diagnosis could be made THEY ARE STILL refusing to replace the computer, and I have an 850$ boat anchor on my hands I had to get a supervisor on the phone who said THIS TIME that I could send the computer to them in a box and THEY WOULD REPAIR IT and send it back This computer is used in BOTH of my jobs (Oracle DBA and Teaching o
I had placed an Order on August It is days later and still no productsI received a cable but no Monitor or no desktop I had ordered an Inspiron and a Dell Monitor I continue to talk to Dell customer service and they give me the run aroundSaid parts would be in on 8/and my computer would be expedited and sentHave seen nothing yet and no notifications This is horrible customer service My Order Numbers are [redacted] Why would they not even send the monitor out? Doesn't make any senseAfter 2-times of trying to contact customer service I am escalating this as it will be going on weeks next week since it all has been placed
to whom it may concern: I purchased [redacted] LG TV from dell back in December 2015, and I returned it a few days later for another onehowever, dell received the television in the warehouse on 1/28/(pilot tracking # [redacted] )since then I have been calling dell regarding my creditand I am not getting any whereAlso numerous requests was sent via- emails to the return & warehouse departments by myself and dell repsAs of today, I was told by Mr [redacted] from return deptph.# (###-###-####) that the credit was issued on 2/18, which was not true according to dell financial departmentI was told that the credit was cancelled with explanation my order# is [redacted] and my refund should be $ credit to my dell account thanks
We sent a computer in for factory service The computer case was broken in repair under warranty Then they attempted to charge us for the repair under pretense of broken part out of warranty (USB) replacement We refused The computer was returned to us with a working original usb, but in fact, a broken case that the tried to heat gun and glue back together It was returned to the operations system also not working We have complained and reported the issue and told they will send a call tag, but basically called liars, and told they would not offer any extended warranty or computer replacement but we doubt this computer will ever work the same as case replacement will take a full gut and rebuild out of factory setting and the computer was evidently severely damaged in Dell repair care as it will not even operate We were told to be sure to back the computer up, I was astounded as we have told him when we got the computer back all we got was a broken to hell case and
Hello, I ordered two expensive servers from Dell on September Through a series of delays (all that Dell is responsible for), these servers were not delivered until November and November respectively Upon ultimate delivery, both servers were sent to an address that was not where I needed the servers to go I am a diplomat overseas and had requested for the packages to be shipped to a DPO Dell initially shipped the packages with a lithium ion sticker, despite no lithium ion material inside (which caused the packages to get rejected Then Dell shipped one package via a courier that could not ship to a DPO One server I was able to return via their standard process Dell claims that the second server was outside of their return policy -- days from the invoice date vsdate of arrival Because shipping took longer that days [ordered on Sep and delivered on November], effectively it could not be returned I explained this to a representative immediate
I purchased a Dell Laptop November 8th I also purchased the additional premium support and accidental damage warranty I received the laptop and it did not work, right out of the boxI called customer service; either they hang up on me, they loop me continuously through their multiple departments It is now December 6, I now have a Dell Laptop paperweight that I paid almost $forI'm not sure who to turn to for help! They offered me a Dell system exchangeThe first order number they provided me was an inaccurate numberIt allowed me access to order support for someone else's account
I ordered a computer from Dell in November with a delivery date of 12/8/ Dell did not meet their commitment to delivery by this date They then proceeded to delay delivery times On December 22nd I cancelled my order since they once again contacted me because they would not be meeting their commitment to deliver This was a present for Christmas I contacted them times to cancel using their alleged system that was useless They then tried to deliver the cancelled order on January 5th while I was out of town on vacation They are now charging my Dell Financial account for this computer that I cancelled and never received I contacted Dell Financial and notified them I had not received the computer They still are billing me for this and charging me interest