On 16th September 2016, I logged on my PC to begin my daily work scheduleHowever, I kept receiving critical files is missing; PC recovery is requiredSo, I had to restart my computer and I used the Dell PC Backup & Recovery option at the boot screenFrom am to 2:pm, the Dell PC Backup & Recovery program was performing a full recovery After a and half hours, there was prompt informing me that Dell PC Backup & Recovery was done and it required me to restart my computer When my Dell PC restarted, I received an error message saying"Recovery/PC Error critical file is missing from bootableI contacted Dell PC but after hour, I was still on the phone waiting
I purchased a Dell computer and some supporting items and want to return to Dell The purchase was made on 8/15/ I contacted Dell immediately via phone, email and online to return the item I have made phone calls in which Dell reports that they will email me the shipping label I have no label to date however the charge is still on my Dell charge account and I am being charged for the computer along with interest accruing
Inspiron Service Tag: [redacted] | Express Service Code: [redacted] Dell laptop has a right cracked/case hinge that is a recurring issue with this particular model Inspiron I contacted Dell, customer service blamed me for the broken laptop There have been numerous complaints about the exact same defect occurring on this model Inspiron 5547, it is obviously a manufacturing defect Thanks
I cannot get Dell technical support to fix the problems with the laptop I purchasedI started contacting them on May 17, My laptop had been off for weeksWhen I turned it on, I got an error that appe9to be coming form my power adapter or batteryAfter a technical support person spent hours providing update none of my indicator lights workedThey were working before they fixed my power issues When I got tbe laptop back, it was not fixedThey only ran diagnosticsI sent it back and they had reconfiguredBut, the indicator lights were working I was only able to use the Administrator account that was createdI was told to reset the computer The computer has been resetThen, the indicator lights disappeared and the mouse is still freezingI got the mouse update from August But, it didn’t seem to help
I had multiple customer service issues including order being cancelled, speaking to up to documented individuals and different phone numbers to resolve an order issueWhen trying to contact administration, was bullied out of promised +$ compensation because I wanted my complaint escalated above Mr [redacted] Arundale, who claims to be the highest customer service representative at Dell, which is a lie Dell has serious issues with customer service and coordination of orders, website data and correspondence with customers
Placed an order on 1/28/threw dell.com website placed a cancellation on the order online was assured online it had indeed been canceledI did contact sales and customer service about the issue "UPS Carrier" will still attempt delivery of the item "VIZIO Inch 4K Ultra HD Smart TV M55-DUltra HD HDR Home Theater Display UHD TV" order# [redacted] & tracking# [redacted] I notice when trying to speak with sales and customer service their English was not understandable and all I could hear was your package is on it's way after countless times trying to explain that the item had been canceled onlineI felt like the sale for this item was being forced on me and I had no options what a horrible way to feelAfter carefully doing some research online it does appear dell.com has many issues in responding to customers when problems occur such as damaged items, lost items, stolen items, and also cancellations
I purchased a TV on 11/that came with a $100e-gift card I never received the card There have been several attempts to get the card from customer service Each time the person has said it has been approved and I should receive it in 5-business days Contact dates were 12/9, 12/11,, 12-21, and I received a phone call directly from Dell tell me it was approved again around the beginning of Jan I was going to use this credit to purchase a computer for Christmas and never received it
I purchased a Dell Alienware Rlaptop for $1,estMarch 15th at [redacted] in Orchard Park, NYI purchased Dell's Premium warranty for yearsIn June of I called Dell Support and complained about my system crashing and overheatingThey replaced the Motherboard and Fans and heat sink with refurbished parts, I continued to have fan issues and over heating and fan noiseAfter numerous re[airs from Dell Support I asked for a refund or a new computer for months and they said noThen in August/September Dell sent me a replacement which a week later the power on the laptop diedSo that Motherboard was replacedI continued to have issues with this st replacementThis laptop had issues all the timeI was continuously calling Dell for onsite repairs and sending it back to the repair shopDell again sent me out a 2nd replacement and that replacement had the Motherboard, Fans, heat sink,HDs, SSD drives replaced twiceEvery month was something elseThen in December I cal
I am emailing in regards to the purchase of a new computer from Dell Computer Company on September 23, I received the computer and monitor on October 3rd, but never bothered to open it because I was waiting to change my internet service to [redacted] from [redacted] I finally opened the boxes and hooked up the computer on October 27th after registering the computer it took 1/hours to boot up I contacted my premium service insurance that I bought with Dell on Oct28th when I purchased the computer I allowed the technician to remotely access the computer and she was on the computer for maybe hours When we finally spoke again I was told it was an operating system software problem that they could not fix after being on the computer for hours They gave me a reference number # [redacted] and told me to contact Microsoft I contacted Microsoft they uninstalled and reinstalled Windows and the problem still persisted They suggested that I reset the computer and the problem
My personal information at Dell has been compromised and Dell will not admit the problem or respond with any action to explain or correct it I am attaching a PDF of the problem with my unsuccessful communications with Dell Other people I know that purchased a Dell computer recently have experienced the same problem that I have suffered
I have purchased Dell Inspiron ilaptop from Microsoft store (online) on 12/16/and this laptop still under DELL warranty I heard the click sound on Aug 16th while closing the laptop and I found that right hand side hinge of my laptop got brokenThere was no physical damage or forceful operation performed while closing my laptopLeft hand side of hinge is still intact and no sign of physical damage on laptop Now I am not able to close my laptop due to a bad hinge on the right side which got broken while doing usual opening/closing of laptop which in turn now causing LCD cover on the right hand side to come outIt's very basic functionality of any laptop where it should support closing/opening of laptop at least two times in a day I called, on the phone, Dell support and spoke two times with their support executive and both time got transferred to Out of warranty support and they told me that this is not covered under warranty, even though there is still another m
I previously filed a compliant due to Dell illegally using my credit card information; a $computer was purchased without my authorizationAfter creating a compliant, I spoke with a [redacted] , who in the end, while cordial, could not seem to be bothered with having patienceAfter a few days where I did not respond due to work commitments, Ms [redacted] called the case closed and refused to respond to any more of my emails
Dell Alienware laptop has now been sent in or service techs sent out to replace major components of the machine that is months old The first tech came out when the machine was less than a month old The machine had a defective DC cable and burned a hole in the device After every attempt to repair the machine they have failed and the issues have persisted
Ordered product online from Delltook me days to do itFinally , after reasonable time received a broken PC(I was later told that the DDR and some other parts were brokenThey changed them and repaired some.) took me another day to send it back to repair( when I say day - I mean 12-hours to negotiate) Very poor customer servicealways redirecting and always have to tell the whole story from the beginningonce did it more then times) Sent the broken one backThey haven't reached me with an update for business days(the laptop had to be delivered back in 12) After me calling them about an update, they said that it is missing parts and won't be fixed in another weekIt took me another hours to negotiate everythingin days the laptop was deliveredAgain, it was working badsome issues were solved, but the processor still works poor(very different from the description.) in general the laptop was bad because it was 1) broken 2) differed from the descrip
Order # [redacted] (Adapter) was placed in the month of November 2016, and returned as directedThe company issued a refund in February 2016, # [redacted] In May 2016, I noticed that I was charged the refund amount all over againI contacted the representatives on Facebook, who instructed me to call 1800-283-I spoke with [redacted] # [redacted] who admitted the company issued a credit twice by mistake, but now demands that I pay the overage instead of clearing it from my account This is an illegal trick to force me to pay the originally refunded amountI should not be forced to pay for the company's errors
I purchased a refurbished Dell laptop and out of the box it has not worked I continually get blue windows recovery screens, when it starts the computer either restarts within minutes or completely locks up and won't do anything Tech support has looked at it and did nothing and just told me that it needed to update and everything would be fine, which it is not I tried to exchange it for a different one and was told that because it was exchanged once already (being refurbished) that it could not be exchanged again Dell outlet website clearly states that all outlet computers come with the same warranties and support as new computers so I don't see how being exchanged once before is relevant The only option that they are giving me is to send it away for a few weeks to see if they can fix it
I have contacted Dell several times before and after returning a laptop purchase to which I had paid I called to notify Dell that I changed bank accounts and the account I used to purchase the laptop is no longer activeSometimes I wondered if I was speaking a different languageNot one of the reps I communicated with could comprehend thisThey suggested a couple times to contact my former bank to work out getting the refund credit issued to meAs a reminder, my account has been closed so this makes no sense to contact a bank that will reject all transaction coming throughNow, they have had the returned laptop for several weeks and I have yet to receive my refund because no one seems to have a clue how to process thisTheir policy states they will either issue a credit or a refundI thought I would get a check mailed to meNow that makes sense! I am so frustrated dealing with these mega huge companies with their customer service overseas and unable to understand very
March 8th of this year, I purchased an all in one computer The computer was supposed to be new but at this point, I am not sure Once I initiated the computer, it worked slowly, especially the internet About a week after receiving it, I called customer service and told them that I would like a refund or replacement and was given the runaround I was told it was probably the software and a virus April 16, I ended up calling back the earlier part of April and said I would like a refund or replacement I stated that my expectations that something new should not have this problem I spend about an hour with technical support and still got a runaround Early part of April – Technical support diagnosed the computer and said that it was a virus April 29, [redacted] , took time to trouble shoot my computer Technical support, service request [redacted] diagnosed the computer again and still said I had a virus and it was the software My response was that I was presently using compu
I purchased a Laptop from Dell Incin the month Aug., First off I was told it would be here on a certain day,I told them I wanted to wait to order till I got back from vacation which I was leaving on in days, but the sales rep talked me into buying the laptop at that time, saying it would not be on sale when I got back and he assured me it would be delivered before we left, but it never wasIt was also advertised as a virtual reality ready gaming laptopIt is a new Inspiron that had just came out on the market and they were advertising it as a special for being a new productWhen I received my laptop I was having issues with it from the start, so dealing with the issues of this new laptop and life happening, I didn't really get to do anything with the gaming part till recentlyWhen I went into the gaming section of the laptop I noticed it had no virtual reality on it so I called DellThey told me that this laptop was NEVER ADVERTISED as having VR with it and this system is not
I ordered from dell some harddrives at a very good price After two days, they determined it was a price mistake, and advised my order would be canceled, and it took another two days for this to take place All the emails I received said this was at my request - it definitely was not as I wanted the items However, Dell shipped out drives paid for at this price to numerous people, honoring their supposed "price mistake" They have also been attempting to reroute people's packages, despite their own terms of service/sale advising that ownership of an item passes to the purchaser when the item is shipped
On 16th September 2016, I logged on my PC to begin my daily work scheduleHowever, I kept receiving critical files is missing; PC recovery is requiredSo, I had to restart my computer and I used the Dell PC Backup & Recovery option at the boot screenFrom am to 2:pm, the Dell PC Backup & Recovery program was performing a full recovery After a and half hours, there was prompt informing me that Dell PC Backup & Recovery was done and it required me to restart my computer When my Dell PC restarted, I received an error message saying"Recovery/PC Error critical file is missing from bootableI contacted Dell PC but after hour, I was still on the phone waiting
I purchased a Dell computer and some supporting items and want to return to Dell The purchase was made on 8/15/ I contacted Dell immediately via phone, email and online to return the item I have made phone calls in which Dell reports that they will email me the shipping label I have no label to date however the charge is still on my Dell charge account and I am being charged for the computer along with interest accruing
Inspiron Service Tag: [redacted] | Express Service Code: [redacted] Dell laptop has a right cracked/case hinge that is a recurring issue with this particular model Inspiron I contacted Dell, customer service blamed me for the broken laptop There have been numerous complaints about the exact same defect occurring on this model Inspiron 5547, it is obviously a manufacturing defect Thanks
I cannot get Dell technical support to fix the problems with the laptop I purchasedI started contacting them on May 17, My laptop had been off for weeksWhen I turned it on, I got an error that appe9to be coming form my power adapter or batteryAfter a technical support person spent hours providing update none of my indicator lights workedThey were working before they fixed my power issues When I got tbe laptop back, it was not fixedThey only ran diagnosticsI sent it back and they had reconfiguredBut, the indicator lights were working I was only able to use the Administrator account that was createdI was told to reset the computer The computer has been resetThen, the indicator lights disappeared and the mouse is still freezingI got the mouse update from August But, it didn’t seem to help
I had multiple customer service issues including order being cancelled, speaking to up to documented individuals and different phone numbers to resolve an order issueWhen trying to contact administration, was bullied out of promised +$ compensation because I wanted my complaint escalated above Mr [redacted] Arundale, who claims to be the highest customer service representative at Dell, which is a lie Dell has serious issues with customer service and coordination of orders, website data and correspondence with customers
Placed an order on 1/28/threw dell.com website placed a cancellation on the order online was assured online it had indeed been canceledI did contact sales and customer service about the issue "UPS Carrier" will still attempt delivery of the item "VIZIO Inch 4K Ultra HD Smart TV M55-DUltra HD HDR Home Theater Display UHD TV" order# [redacted] & tracking# [redacted] I notice when trying to speak with sales and customer service their English was not understandable and all I could hear was your package is on it's way after countless times trying to explain that the item had been canceled onlineI felt like the sale for this item was being forced on me and I had no options what a horrible way to feelAfter carefully doing some research online it does appear dell.com has many issues in responding to customers when problems occur such as damaged items, lost items, stolen items, and also cancellations
I purchased a TV on 11/that came with a $100e-gift card I never received the card There have been several attempts to get the card from customer service Each time the person has said it has been approved and I should receive it in 5-business days Contact dates were 12/9, 12/11,, 12-21, and I received a phone call directly from Dell tell me it was approved again around the beginning of Jan I was going to use this credit to purchase a computer for Christmas and never received it
I purchased a Dell Alienware Rlaptop for $1,estMarch 15th at [redacted] in Orchard Park, NYI purchased Dell's Premium warranty for yearsIn June of I called Dell Support and complained about my system crashing and overheatingThey replaced the Motherboard and Fans and heat sink with refurbished parts, I continued to have fan issues and over heating and fan noiseAfter numerous re[airs from Dell Support I asked for a refund or a new computer for months and they said noThen in August/September Dell sent me a replacement which a week later the power on the laptop diedSo that Motherboard was replacedI continued to have issues with this st replacementThis laptop had issues all the timeI was continuously calling Dell for onsite repairs and sending it back to the repair shopDell again sent me out a 2nd replacement and that replacement had the Motherboard, Fans, heat sink,HDs, SSD drives replaced twiceEvery month was something elseThen in December I cal
I am emailing in regards to the purchase of a new computer from Dell Computer Company on September 23, I received the computer and monitor on October 3rd, but never bothered to open it because I was waiting to change my internet service to [redacted] from [redacted] I finally opened the boxes and hooked up the computer on October 27th after registering the computer it took 1/hours to boot up I contacted my premium service insurance that I bought with Dell on Oct28th when I purchased the computer I allowed the technician to remotely access the computer and she was on the computer for maybe hours When we finally spoke again I was told it was an operating system software problem that they could not fix after being on the computer for hours They gave me a reference number # [redacted] and told me to contact Microsoft I contacted Microsoft they uninstalled and reinstalled Windows and the problem still persisted They suggested that I reset the computer and the problem
My personal information at Dell has been compromised and Dell will not admit the problem or respond with any action to explain or correct it I am attaching a PDF of the problem with my unsuccessful communications with Dell Other people I know that purchased a Dell computer recently have experienced the same problem that I have suffered
I have purchased Dell Inspiron ilaptop from Microsoft store (online) on 12/16/and this laptop still under DELL warranty I heard the click sound on Aug 16th while closing the laptop and I found that right hand side hinge of my laptop got brokenThere was no physical damage or forceful operation performed while closing my laptopLeft hand side of hinge is still intact and no sign of physical damage on laptop Now I am not able to close my laptop due to a bad hinge on the right side which got broken while doing usual opening/closing of laptop which in turn now causing LCD cover on the right hand side to come outIt's very basic functionality of any laptop where it should support closing/opening of laptop at least two times in a day I called, on the phone, Dell support and spoke two times with their support executive and both time got transferred to Out of warranty support and they told me that this is not covered under warranty, even though there is still another m
I previously filed a compliant due to Dell illegally using my credit card information; a $computer was purchased without my authorizationAfter creating a compliant, I spoke with a [redacted] , who in the end, while cordial, could not seem to be bothered with having patienceAfter a few days where I did not respond due to work commitments, Ms [redacted] called the case closed and refused to respond to any more of my emails
Dell Alienware laptop has now been sent in or service techs sent out to replace major components of the machine that is months old The first tech came out when the machine was less than a month old The machine had a defective DC cable and burned a hole in the device After every attempt to repair the machine they have failed and the issues have persisted
Ordered product online from Delltook me days to do itFinally , after reasonable time received a broken PC(I was later told that the DDR and some other parts were brokenThey changed them and repaired some.) took me another day to send it back to repair( when I say day - I mean 12-hours to negotiate) Very poor customer servicealways redirecting and always have to tell the whole story from the beginningonce did it more then times) Sent the broken one backThey haven't reached me with an update for business days(the laptop had to be delivered back in 12) After me calling them about an update, they said that it is missing parts and won't be fixed in another weekIt took me another hours to negotiate everythingin days the laptop was deliveredAgain, it was working badsome issues were solved, but the processor still works poor(very different from the description.) in general the laptop was bad because it was 1) broken 2) differed from the descrip
Order # [redacted] (Adapter) was placed in the month of November 2016, and returned as directedThe company issued a refund in February 2016, # [redacted] In May 2016, I noticed that I was charged the refund amount all over againI contacted the representatives on Facebook, who instructed me to call 1800-283-I spoke with [redacted] # [redacted] who admitted the company issued a credit twice by mistake, but now demands that I pay the overage instead of clearing it from my account This is an illegal trick to force me to pay the originally refunded amountI should not be forced to pay for the company's errors
I purchased a refurbished Dell laptop and out of the box it has not worked I continually get blue windows recovery screens, when it starts the computer either restarts within minutes or completely locks up and won't do anything Tech support has looked at it and did nothing and just told me that it needed to update and everything would be fine, which it is not I tried to exchange it for a different one and was told that because it was exchanged once already (being refurbished) that it could not be exchanged again Dell outlet website clearly states that all outlet computers come with the same warranties and support as new computers so I don't see how being exchanged once before is relevant The only option that they are giving me is to send it away for a few weeks to see if they can fix it
I have contacted Dell several times before and after returning a laptop purchase to which I had paid I called to notify Dell that I changed bank accounts and the account I used to purchase the laptop is no longer activeSometimes I wondered if I was speaking a different languageNot one of the reps I communicated with could comprehend thisThey suggested a couple times to contact my former bank to work out getting the refund credit issued to meAs a reminder, my account has been closed so this makes no sense to contact a bank that will reject all transaction coming throughNow, they have had the returned laptop for several weeks and I have yet to receive my refund because no one seems to have a clue how to process thisTheir policy states they will either issue a credit or a refundI thought I would get a check mailed to meNow that makes sense! I am so frustrated dealing with these mega huge companies with their customer service overseas and unable to understand very
March 8th of this year, I purchased an all in one computer The computer was supposed to be new but at this point, I am not sure Once I initiated the computer, it worked slowly, especially the internet About a week after receiving it, I called customer service and told them that I would like a refund or replacement and was given the runaround I was told it was probably the software and a virus April 16, I ended up calling back the earlier part of April and said I would like a refund or replacement I stated that my expectations that something new should not have this problem I spend about an hour with technical support and still got a runaround Early part of April – Technical support diagnosed the computer and said that it was a virus April 29, [redacted] , took time to trouble shoot my computer Technical support, service request [redacted] diagnosed the computer again and still said I had a virus and it was the software My response was that I was presently using compu
I purchased a Laptop from Dell Incin the month Aug., First off I was told it would be here on a certain day,I told them I wanted to wait to order till I got back from vacation which I was leaving on in days, but the sales rep talked me into buying the laptop at that time, saying it would not be on sale when I got back and he assured me it would be delivered before we left, but it never wasIt was also advertised as a virtual reality ready gaming laptopIt is a new Inspiron that had just came out on the market and they were advertising it as a special for being a new productWhen I received my laptop I was having issues with it from the start, so dealing with the issues of this new laptop and life happening, I didn't really get to do anything with the gaming part till recentlyWhen I went into the gaming section of the laptop I noticed it had no virtual reality on it so I called DellThey told me that this laptop was NEVER ADVERTISED as having VR with it and this system is not
I ordered from dell some harddrives at a very good price After two days, they determined it was a price mistake, and advised my order would be canceled, and it took another two days for this to take place All the emails I received said this was at my request - it definitely was not as I wanted the items However, Dell shipped out drives paid for at this price to numerous people, honoring their supposed "price mistake" They have also been attempting to reroute people's packages, despite their own terms of service/sale advising that ownership of an item passes to the purchaser when the item is shipped