I have placed an order on 07/( [redacted] ) and return the product in weeks (approximately 08/15)After that I have had numerous phone call and chat for refund but till today it is not resolvedNone of the customer service have any clue how to refundThey take hours to understand the issue and everyone says at the end "Please trust me that the refund will be processed in hours and I personally monitor it" It never happened till now
On July 25, I received unwanted paper mail from Dell Small Business, PO Box ***, [redacted] ***sent to my home address with the name of the person who we purchased our home from years agoI requested my home address be removed by going to [redacted] on that dayHowever, just today, 9/29/2018, I received yet another mailingThese are huge catalogs, a massive waste of paper, so seeing that my request for removal didn't go through is very disappointingThe full address is: [redacted]
I purchased a Dell Inpiron series laptop last November on a black friday saleEarly September the I noticed the hinge start to get loose and about a week later it fully came unattachedThis is a faulty part and it is covered under the dell warranty "This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products." After searching the forums I understood that dell support agents were not honoring the warrantyAfter making complaint to the Revdex.com dell was finally accepting responsibility for thier error and repairing the defective laptopsI expected that dell would now honor their warranty without incidentI was wrong I called dell support on 10/16/at 7:pm and spoke with agent [redacted] ( [redacted] ) at which point I was told this is an accidently damage and not covered under the warrantyI explained to him that it was not accidently damaged, that the laptop was being used as in
I purchased Dell Inspiron months ago and since then the laptops was running very slow Recently I googled the problem and I saw many people complaints about this issue The laptop is running on %disk all the time and it should not be What I did is I brought the laptop to factory settings which I deleted all the files and have it as a new laptop Problem still did not solved and I decided to call the Dell technical support and they run diagnostics and they said everything is fine with the hardware and she said that their software team will solve the issue They told me this is a software issue and they will charge me $to solve this issue First of all this is "Bait and Switch" and this is illegal activity in the USA Other thing is once I reset the laptop to factory settings and delete all the files means the software should be as new as factory so it means either Dell is not bringing the laptop to factory settings to earn extra money from US consumers or they
On 3/3/I went to purchase some rails for my Dell server The dell part number is C597M and I was trying to purchase sets I got to the checkout and noticed Dell accepted Bitcoin, so I used that I was promptly redirected to Dell's bitcoin processor of Coinbase and continued to pay Once Coinbase acknowledged the payment was received I was redirected to Dell's website where it said there was a problem processing the payment and to call into the sales line I have been bounced around to more then dozen people and Dell is seemingly trying to do everything to delay any sort of response As of today I was offered a refund check via overnight shipping, but then was told a couple hour laters it would be an additional 3-business days for it
I contacted the business letting them know that I needed to receive a replacement adapter as well as battery and was told I wouldn’t be a charge for it because my computer was still under warranty I did several troubleshooting steps with *** customer service and which they still refuse to send out the replacement parts after not being able to fix the issue over the phone I’ve called several times and even asked if someone from the corporate office could get back in touch with meAll while I’m getting the run around from this company I have not been able to use my computer for the last days it has caused an inconvenience to me when it could’ve been resolved very quickly
I bought a Vizio 70" TV from Dell over a week agoI am supposed to receive two promo giftcards worth $and $dollarsThe Dell rep said I would receive them in daysThey were going to expedite them since my first order was messed up in their system and had to be canceled and I had to pay $dollars more on the reorderI was ok with that price change, because they would get me my giftcards fasterHowever, I have not received the giftcardsI want my giftcardsDell support has been lacking and I can't get customer service to help me Dell Order# [redacted]
I purchased a Dell P2715Q monitor in October with a year warrantyThe particular firmware version of this monitor is Awith a manufacturing date of March The earlier production runs of this monitor commonly experience an issue with not waking up from sleep See this thread as an example [redacted] and searching "P2715Q sleep" will turn up several other postings The issue is solved with a firmware update to revision A(as recommended in the thread above)However this is not an user upgradeable option hence the need to contact Dell for an exchange, which I did The customer support person told me (sympathetically) that they cannot guarantee an exchange to a higher firmware version due to their policy I was flabbergasted but decided to see if I would get an AfirstI did not and the issue remains (I received an Athat was manufactured in Feb and reflashed to A02) I find it insane
I have order a Laptop that is certain configuration - GHz Processor with 4MB Cache and Screen display of inch priced at $ Instead I have received a Laptop with GHz Processor with 2MB Cache with a screen size of inch and the display is inch an the rest of the inch is a frame, such a slow processor like that is an really old tech exists only in old cheap computers The laptop came with a garbage adaptor that got very hot and plug it in the outlet for minutes, and if left their it easily could catch a fire and it may burn down the house if left over night to charge the laptop Contacted the Dell through the chat room, the person name on the chat is : [redacted] and once he recognize the problem he disconnect me Wasting my whole day trying to contact them and been left on hold for hours and hours Sincerly Gamal A [redacted] ***
I placed an order onlineDell picked the wrong shipping addressI tried to cancel the order within minutes of placing the order because the delivery address was wrong I was told by customer support that the order was canceledI then received notice from Dell later in the afternoon that the order shippedThey will not issue me a refund unless I return the itemHow can I return an item that they are shipping to the wrong addressFor their own reasons they wont' reroute or cancel the shipment
Placed an order at ~months ago weeks after it was placed I was they had to sub a different item it would come on 12/on 12/I received an email the order was canceled I spent min on the phone and nobody could help at dell order support I finally got a person that said they would call me back today no call Spent another min on the phone today to find they could not do anything
After having multiple issues with my laptop, and needing dell to send a tech to repair, another issue happened I submitted it to them in the required fashion and asked them to just replace the laptop since so much had been wrong with itAfter several days of nothing more than it was escalated' I received an email stating that the replacement was approved and they were waiting on an order list to be completedAfter several more days I receive another email asking if I would agree to send it in to be fixedI refused on the basis of not wanting my unsupervised personal information on the hard drive available to someone I do not know, and informed them that I was filing this complaintI got the response the they would submit it again for replacement and it would take 2-more days I believe they are either lieing or dragging their feet on thisThis is completely unacceptable
I bought a dell computer service tag j3nvalmost a yr ago and its been sent back for repair going on three times the last time it was fixed6/28/it was fixed about months agoit keeps having the hard drive replacednow it has the same problemI keep asking them to give me a new computer, cause it keeps crashing and mother board crashesI have a warrenty on this to replace parts tll oct they say it only had a day warrenty to replace it when I ordered itI have not requested my money back
Ordered new mid range Dell laptop directly from Dell over the phone in mid April, 2017, because had in the past considered them to be a reputable company Was unable to setup and do much work on it immediately (due to other commitments) until late May Seemed to work okay at first, then found increasingly slower, with task manager showing cpu and disk running close to 100% Laptop could not seem to handle having email open and working on a word or excel document at the same time for more than 15-minutes at a time, would slow to a crawl then cease up, at which time I'd have to exit out of everything and restart, only to have to constantly repeat to try to get something done After suffering thru months of Reports, called Tech Support in the hopes of resolving issues before the next months reports were due I worked with Dell Tech Support for hours and days at a time on several occasions, trying to troubleshoot Uninstalled and reinstalled the system several times, spent
I brought a window system from dell it was hacks, but I had a repair warranty on it they could not repair itI WAS TOLD IF I brought the window that would solve the problemI BROUGHT THE and the same thing happen and dell could not fix so I send it back
I wanted to replace my computer, so I purchased gift cards over the course of months in increments of $each I then cashed in bank rewards points for Dell gift cards in the amount of $each I went to the Dell site, selected the computer that I wanted and proceeded to check out I went to check out and was informed that I could only use forms of payment Each gift card was considered a form of payment I called customer service and was informed that they could consolidate the gift cards that I purchased, but that they could do nothing about the bank rewards cards I was then told that I would need to send them copies of my gift cards along with a copy of my license via email and that then it would take a minimum of hours before there would be resolution When I asked to be connected with someone who could resolve this issue without me having to submit scanned copies of my license and legal tender, I was refused I hung up and tried to call Dell's corporate c
I have a Dell Inspiron laptop computer that is under warranty The Left hinge has been coming apart since we bought the laptop There is a design flaw that many people have identified on line Dell is calling this damage, but it is clearly a design flaw They are charging the same price as the computer cost to fix it
I bought a very nice and expensive Dell computer for 4k video editing After about nine months it started having problems and so I sent it in to Dell to be repairedThey contacted me and said that they can't repair it because the part I needed is no longer available I didn't understand why a brand new computer wouldn't have a part available but that's what they saidSo they passed me on to the computer replacement department so that they could replace my computer After taking some time, they came back to me and said that they don't have a replacement they can send me and so I'd need to call customer care to get a refund When I called customer care, they said they don't do refunds after days and that I needed to go back to the replacement department and have them give me a replacement computer So they have my new but broken computer and are not doing anything to repair, replace, or refund me for it After spending all that money on a new computer, I have no computer and a
I purchased Quantity (5) Dell Inspiron laptop computers for my family I was assured by the Dell sales representative that the computers would function fine with the factory installed Windows operating system The computers will not install the latest Windows update The internal hard drive space is too small The computers are still under the one year warranty They were purchased in November and December I've contacted Dell Support numerous times and they cannot help meThey informed me that the internal hard drive space is too small I've also contacted Dell Sales department and Dell Customer Support several times They offered no assistance and said there is nothing they can do I asked them if I could return them and they said, no I have been a loyal Dell Preferred Account Customer since 1997, and have promoted their products over the years They are also advertising this product to run on the Windows operating system I am stuck with
I purchased a Dell XPS for the express purpose of video editingI consulted with Dell directly but bought it at [redacted] ***After spending months trying to resolve issues both myself (I am a computer science professor), [redacted] ***'s Geek Squad, Adobe and Dell's tech support themselves have said that it won't work properlyDell has offered no solution to the problem and keeps referring me to tech supportTech support has in no uncertain terms emailed me saying they can't fix itToday I went on Dell's web site and asked if this computer is a good choice for Adobe Premier workThey again said most definitelyThis is fraudulent advertising
I have placed an order on 07/( [redacted] ) and return the product in weeks (approximately 08/15)After that I have had numerous phone call and chat for refund but till today it is not resolvedNone of the customer service have any clue how to refundThey take hours to understand the issue and everyone says at the end "Please trust me that the refund will be processed in hours and I personally monitor it" It never happened till now
On July 25, I received unwanted paper mail from Dell Small Business, PO Box ***, [redacted] ***sent to my home address with the name of the person who we purchased our home from years agoI requested my home address be removed by going to [redacted] on that dayHowever, just today, 9/29/2018, I received yet another mailingThese are huge catalogs, a massive waste of paper, so seeing that my request for removal didn't go through is very disappointingThe full address is: [redacted]
I purchased a Dell Inpiron series laptop last November on a black friday saleEarly September the I noticed the hinge start to get loose and about a week later it fully came unattachedThis is a faulty part and it is covered under the dell warranty "This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products." After searching the forums I understood that dell support agents were not honoring the warrantyAfter making complaint to the Revdex.com dell was finally accepting responsibility for thier error and repairing the defective laptopsI expected that dell would now honor their warranty without incidentI was wrong I called dell support on 10/16/at 7:pm and spoke with agent [redacted] ( [redacted] ) at which point I was told this is an accidently damage and not covered under the warrantyI explained to him that it was not accidently damaged, that the laptop was being used as in
I purchased Dell Inspiron months ago and since then the laptops was running very slow Recently I googled the problem and I saw many people complaints about this issue The laptop is running on %disk all the time and it should not be What I did is I brought the laptop to factory settings which I deleted all the files and have it as a new laptop Problem still did not solved and I decided to call the Dell technical support and they run diagnostics and they said everything is fine with the hardware and she said that their software team will solve the issue They told me this is a software issue and they will charge me $to solve this issue First of all this is "Bait and Switch" and this is illegal activity in the USA Other thing is once I reset the laptop to factory settings and delete all the files means the software should be as new as factory so it means either Dell is not bringing the laptop to factory settings to earn extra money from US consumers or they
On 3/3/I went to purchase some rails for my Dell server The dell part number is C597M and I was trying to purchase sets I got to the checkout and noticed Dell accepted Bitcoin, so I used that I was promptly redirected to Dell's bitcoin processor of Coinbase and continued to pay Once Coinbase acknowledged the payment was received I was redirected to Dell's website where it said there was a problem processing the payment and to call into the sales line I have been bounced around to more then dozen people and Dell is seemingly trying to do everything to delay any sort of response As of today I was offered a refund check via overnight shipping, but then was told a couple hour laters it would be an additional 3-business days for it
I contacted the business letting them know that I needed to receive a replacement adapter as well as battery and was told I wouldn’t be a charge for it because my computer was still under warranty I did several troubleshooting steps with *** customer service and which they still refuse to send out the replacement parts after not being able to fix the issue over the phone I’ve called several times and even asked if someone from the corporate office could get back in touch with meAll while I’m getting the run around from this company I have not been able to use my computer for the last days it has caused an inconvenience to me when it could’ve been resolved very quickly
I bought a Vizio 70" TV from Dell over a week agoI am supposed to receive two promo giftcards worth $and $dollarsThe Dell rep said I would receive them in daysThey were going to expedite them since my first order was messed up in their system and had to be canceled and I had to pay $dollars more on the reorderI was ok with that price change, because they would get me my giftcards fasterHowever, I have not received the giftcardsI want my giftcardsDell support has been lacking and I can't get customer service to help me Dell Order# [redacted]
I purchased a Dell P2715Q monitor in October with a year warrantyThe particular firmware version of this monitor is Awith a manufacturing date of March The earlier production runs of this monitor commonly experience an issue with not waking up from sleep See this thread as an example [redacted] and searching "P2715Q sleep" will turn up several other postings The issue is solved with a firmware update to revision A(as recommended in the thread above)However this is not an user upgradeable option hence the need to contact Dell for an exchange, which I did The customer support person told me (sympathetically) that they cannot guarantee an exchange to a higher firmware version due to their policy I was flabbergasted but decided to see if I would get an AfirstI did not and the issue remains (I received an Athat was manufactured in Feb and reflashed to A02) I find it insane
I have order a Laptop that is certain configuration - GHz Processor with 4MB Cache and Screen display of inch priced at $ Instead I have received a Laptop with GHz Processor with 2MB Cache with a screen size of inch and the display is inch an the rest of the inch is a frame, such a slow processor like that is an really old tech exists only in old cheap computers The laptop came with a garbage adaptor that got very hot and plug it in the outlet for minutes, and if left their it easily could catch a fire and it may burn down the house if left over night to charge the laptop Contacted the Dell through the chat room, the person name on the chat is : [redacted] and once he recognize the problem he disconnect me Wasting my whole day trying to contact them and been left on hold for hours and hours Sincerly Gamal A [redacted] ***
I placed an order onlineDell picked the wrong shipping addressI tried to cancel the order within minutes of placing the order because the delivery address was wrong I was told by customer support that the order was canceledI then received notice from Dell later in the afternoon that the order shippedThey will not issue me a refund unless I return the itemHow can I return an item that they are shipping to the wrong addressFor their own reasons they wont' reroute or cancel the shipment
Placed an order at ~months ago weeks after it was placed I was they had to sub a different item it would come on 12/on 12/I received an email the order was canceled I spent min on the phone and nobody could help at dell order support I finally got a person that said they would call me back today no call Spent another min on the phone today to find they could not do anything
After having multiple issues with my laptop, and needing dell to send a tech to repair, another issue happened I submitted it to them in the required fashion and asked them to just replace the laptop since so much had been wrong with itAfter several days of nothing more than it was escalated' I received an email stating that the replacement was approved and they were waiting on an order list to be completedAfter several more days I receive another email asking if I would agree to send it in to be fixedI refused on the basis of not wanting my unsupervised personal information on the hard drive available to someone I do not know, and informed them that I was filing this complaintI got the response the they would submit it again for replacement and it would take 2-more days I believe they are either lieing or dragging their feet on thisThis is completely unacceptable
I bought a dell computer service tag j3nvalmost a yr ago and its been sent back for repair going on three times the last time it was fixed6/28/it was fixed about months agoit keeps having the hard drive replacednow it has the same problemI keep asking them to give me a new computer, cause it keeps crashing and mother board crashesI have a warrenty on this to replace parts tll oct they say it only had a day warrenty to replace it when I ordered itI have not requested my money back
Ordered new mid range Dell laptop directly from Dell over the phone in mid April, 2017, because had in the past considered them to be a reputable company Was unable to setup and do much work on it immediately (due to other commitments) until late May Seemed to work okay at first, then found increasingly slower, with task manager showing cpu and disk running close to 100% Laptop could not seem to handle having email open and working on a word or excel document at the same time for more than 15-minutes at a time, would slow to a crawl then cease up, at which time I'd have to exit out of everything and restart, only to have to constantly repeat to try to get something done After suffering thru months of Reports, called Tech Support in the hopes of resolving issues before the next months reports were due I worked with Dell Tech Support for hours and days at a time on several occasions, trying to troubleshoot Uninstalled and reinstalled the system several times, spent
I brought a window system from dell it was hacks, but I had a repair warranty on it they could not repair itI WAS TOLD IF I brought the window that would solve the problemI BROUGHT THE and the same thing happen and dell could not fix so I send it back
I wanted to replace my computer, so I purchased gift cards over the course of months in increments of $each I then cashed in bank rewards points for Dell gift cards in the amount of $each I went to the Dell site, selected the computer that I wanted and proceeded to check out I went to check out and was informed that I could only use forms of payment Each gift card was considered a form of payment I called customer service and was informed that they could consolidate the gift cards that I purchased, but that they could do nothing about the bank rewards cards I was then told that I would need to send them copies of my gift cards along with a copy of my license via email and that then it would take a minimum of hours before there would be resolution When I asked to be connected with someone who could resolve this issue without me having to submit scanned copies of my license and legal tender, I was refused I hung up and tried to call Dell's corporate c
I have a Dell Inspiron laptop computer that is under warranty The Left hinge has been coming apart since we bought the laptop There is a design flaw that many people have identified on line Dell is calling this damage, but it is clearly a design flaw They are charging the same price as the computer cost to fix it
I bought a very nice and expensive Dell computer for 4k video editing After about nine months it started having problems and so I sent it in to Dell to be repairedThey contacted me and said that they can't repair it because the part I needed is no longer available I didn't understand why a brand new computer wouldn't have a part available but that's what they saidSo they passed me on to the computer replacement department so that they could replace my computer After taking some time, they came back to me and said that they don't have a replacement they can send me and so I'd need to call customer care to get a refund When I called customer care, they said they don't do refunds after days and that I needed to go back to the replacement department and have them give me a replacement computer So they have my new but broken computer and are not doing anything to repair, replace, or refund me for it After spending all that money on a new computer, I have no computer and a
I purchased Quantity (5) Dell Inspiron laptop computers for my family I was assured by the Dell sales representative that the computers would function fine with the factory installed Windows operating system The computers will not install the latest Windows update The internal hard drive space is too small The computers are still under the one year warranty They were purchased in November and December I've contacted Dell Support numerous times and they cannot help meThey informed me that the internal hard drive space is too small I've also contacted Dell Sales department and Dell Customer Support several times They offered no assistance and said there is nothing they can do I asked them if I could return them and they said, no I have been a loyal Dell Preferred Account Customer since 1997, and have promoted their products over the years They are also advertising this product to run on the Windows operating system I am stuck with
I purchased a Dell XPS for the express purpose of video editingI consulted with Dell directly but bought it at [redacted] ***After spending months trying to resolve issues both myself (I am a computer science professor), [redacted] ***'s Geek Squad, Adobe and Dell's tech support themselves have said that it won't work properlyDell has offered no solution to the problem and keeps referring me to tech supportTech support has in no uncertain terms emailed me saying they can't fix itToday I went on Dell's web site and asked if this computer is a good choice for Adobe Premier workThey again said most definitelyThis is fraudulent advertising