On June 29, 2016, after getting a repeated blue configuration error screen on a laptop that I purchased from Dell less than a year ago (July 2015)I called Dell Customer Service to report the problem, I was referred to tech support (a diagnostics test showed my hard drive crashed)The tech support rep told me that it was an ongoing issue with the Inspiron 3000s with Windows installedI was really confused because I purchased the laptop with Windows already installed by DellThe support rep told me a technician would get in touch with me to set up an appointment so he or she can come to my house to replace the hard drive within to hours, I did not get a callOn June 31st, I called Dell tech support againI was put on hold, when the rep returned I was told an appointment was scheduled for me for July 5th between 4-6pm On July 5th, a lady (tech) called from Dell, she attempted to reschedule the work order until I told her that I was going to call Dell and request anoth
Bought a laptop computer less than a year ago, the charging cord will not stay in the plug in, it falls out Best Buy couldn't see what the problem was, the "pin" does not appear to be pushed in, but the cord is not making a connection There has not been "accidental damage" to the computer
Thr computer ( [redacted] / [redacted] ) was under a sevice contract (H/W and Software) from the beginning Dell technical were incapable to fix several problems that impaired the proper operation of the system Under their supervision the operating system was replace more than times always with the same problems remained I was not able to reach and talk to Consumer Service person All attempts ended to technical service in India or Philippines that have no means to contact a higher up or transfer my complain, I paid circa $ ON May 22, 2011.for top of the line LEMON plus warranty service The service contract Expires IN May
I purchased a Dell XPS (model XPS 9560) laptop with year of Premium support on 12/7/for $I am a resident physician and need a computer for workWhen the computer is placed under processing load (and the fans are running), it shuts down without warningI will be in the middle of a task, the screen will turn blue with the words "Shutting down," and the computer completely turns offThis happens multiple times per day and has made the computer unusableThis happens despite the computer being placed on a cool flat surface without any obstruction of the cooling ventsA subsequent timeline is below: 2/4/18: I opened a Support Request will Dell though their Support Assist applicationI was instructed to run diagnostics on computer startup and the computer passed without errors 2/26/18: I was scheduled for a call back from Dell supportI waited for hours with no call back receivedI was later notified they were busy with another call and unable to call me
Name: [redacted] Email Address: [redacted] @gmail.com Order Number: [redacted] My order of a Alienware was confirmed and then canceled, I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lieI called to trying to get my order reinstated, I was transferred back and forth between departments, but every representative I talked to only wanted to transfer me to the next person After hours of calling, one of the representative offer me an upgraded config with 512gb of ssd and same equipment on everything else, which is higher than I had orderedShe said that a manager will call me tomorrow, which the manager never didI called dell, the representative I got this time denies any offer made and refuse to honor it, the manager I was connected to, who claims that his name is "**" wasn't interested in resolving the issues and transferred me to another c
On the 16th of September 2017, I contacted the DELL Coto inquire about the possibility to purchase a Lap Top Computer.After discussion, it was decided to purchase a certain lap top computer, the price being close to US$ 1.550,with a financing from Dell of US$ 1.000,which was approved, The balance being paid upon orderingAt their request, I gave them the data concerning the credit card I would use The next day, they call me to tell me that the credit card company, (Worldline Belgium) refused to pay for the transaction.I was very surprised as I believed the available funds to be over the amount of 1.500,oo Euros, that over 1.700,US$My impression was confirmed upon checking with the bank! I decided then to cancel the order till fuerther notice and the cancellation was accepted by DELL Co About a week later I was surprised, when the bank records indicate that the amount of money available on my credit card was almost nil!There were charges of respectively 1.263,Eur
Dell advertises to day shippingOrdered computer in October, it is now November and they have updated estimated shipping date to December 30thI have already wasted hours on the phone with Dell and been lied to repeatedly by their employeesThey have been guaranteeing that the computer would ship the day that I called them, for the past two and a half weekNow they are saying two months
We placed an order for computers used at our Bureau of Prisons, GED testing center in Milan, MI We were shipped printer fusers and not the zero clients (part # [redacted] ) Took photos and submitted and asked for a replacement We have been waiting and waiting for a response No one to talk to in hopes of resolving Please resolve
I ordered a GEForce GTX Graphics card for my grandson near the end of We received it and after trying to figure out how to make it work in his gaming computer, we were unsuccessful so I got it all together with the paperwork I received and sent it back on January 9, I sent it insured mail as the part cost $All I asked at that time was they credit my account and take it off my cardI didn't hear anything so I sent them an email asking about itI received a response asking several questionsI answered them and received an email telling me that I had sent it back unauthorized and they would not credit my accountNot only that, they told me that they would not send the part back to me eitherNeedless to say I was not happyI asked them to just send it back to me because my grandson wanted to build his own computer and could use itI have bought many computers and parts from Dell and never had this problemI have sent emails to the Headquarters but to no ava
I purchased a new Dell Inspiron Laptop on 12/11/as a Christmas present for my fatherOn 12/25/he opened the present and it did not workOn the following Monday, 12/28/I contacted Dell to tell them it was not worked properlyIt will not power on until the power button is pushed several timesWhen on it will not connect WiFi and it will not shut downI have sent it back to Dell twice for repair and both times it came back with the same problemsI have now requested a refund or a new computer and Dell refuses to provide either
I have tried to order two laptops from dell.com The first laptop order # [redacted] arrived and the numbers at the top and the number pad did not work on the first useI found this out when I was unable to load my Office software because I could not enter the keycode I called Dell and spoke to several different individuals from foreign countries who told me that they would fix the computerI told them this was not an acceptable solution given that my computer was less than a few hours oldI was also told my warranty expired before I ever received the computerI had one Dell employee tell me that I could return the computer for a full refundI shipped the computer back within hoursHowever, the refund was not issued until my bank opened a fraud case and told Dell that my next step was to contact the Attorney General Computer #- Order # [redacted] When I first got the computer the backlit keyboard feature would not work and there was no Adobe Reader DC on itDell forgo
I originally sent my computer to Dell for repair at the end of July for a cracked touchscreen It is now 9/29/and I have yet to receive it I sent my Dell XPS AIO computer to Dell originally for a cracked touch screen This repair went fairly smoothly as I received the shipping box and labels in a timely fashion My computer was also sent back to me in a timely fashion When I took the computer out of the box it now sat crooked Something got bent during shipment I called technical service again and I was to ship it back I received a box without a return shipping label I called to notify them and they said I should get it within a few days that the flooding in [redacted] has affected the shipment of my labelI waited for about a week or two and no label I called Dell again and told them I've been waiting and they said that they needed to confirm my address I was puzzled as they had previously sent my computer and a boxNonetheless I received my box with shipp
I purchased a premium laptop from Dell to help run my businessAfter months of use, the battery has swollen and is at risk of leaking or possibly even catching fireI contacted Dell support, but the only option I was given was to live without a computer for weeks while they fixed itI doubt any small business can survive these days for that long without a computer, so this is obviously not a viable solution
We ordered a computer for a Christmas gift with a promised delivery in time for Christmas and initial arrival date of 12/ We received a notification on the 11th that the delivery was delayed and the new window would be 12/29-01/ I called on the 27th to see if would ship on the 29th and was told the parts issue was cleared and it would ship the 29th When I called on the 29th I was told there was still a parts shortage but they had until the 5th to deliver it per the current window I called back on the 2nd and was told that it would definitely ship on the 3rd for arrival on the 5th Then around 8pm on the 3rd we got another text update telling us it was delayed further and the new delivery window would be 2/13-2/and we would have to confirm acceptance of the delay within hours or the order would be automatically canceled I sent the cancelation email at 10:35pm and we purchased a computer online for pickup at a local business I sent a complaint via email immediately following to which I received a reply confirming the new delivery date in February When we got up this morning we had an email notifying us that the computer had shipped and would now be arriving 01/ Sadly we ended up having to spend an additional $beyond the original cost on a new computer because Dell is unable to follow their own company mission statement and policies We will not be accepting this computer because I refuse to do business with a company that has their employees lie to the customer I imagine they only shipped the computer because my email said I would be filing this review
I don't know y my order ( [redacted] ) got cancelled, I was on the phone more then a hour with then they send me from one rep to the other without any reason
Ordered a new computer received a defective item (mother board) requested an exchange for new item which is what I purchased, not a repaired defective itemThey sent a box for the return, but sent it to a repair station instead of for replacement now tell me they cannot replace the item until they mail the defective item back to me and then resend it out to a DIFFERENT departmentThis was not my mistake but theirs, and I would like a complete refund so I can purchase aImputed that I need and should haveThey have had my money since November and I have NO COMPUTERThe people answer the phone speak English with an Indian accent very difficult to understandI have been on the phone for a combine total of over hours over several days trying to resolve this
On Dec 18, my out-of-warranty Dell laptop broke I returned the laptop to Dell for repairs at an agreed price of $I was told they could not replace the broken screen but could send me a refurbished laptop for the same priceI agreed to that on 1/29/16, while I was away from home (left on 1/16/16, returned on 3/11/16) I received a replacement sometime in FebI'm a truck driver away from home weeks at a time then, home for days So I opened the box but the laptop did not turn on until I plugged the power cord inI discovered on 3/16/that the laptop did not work Since 3/18/i've been shuttled between in in-warranty and out-of-warranty departments trying to get a replacement laptop sent to me Dell is insisting that I get the defective laptop repaired It has been escalated to the highest level (of course in India) and they are basically ignoring me at this point I took the laptop to FedEx yesterday 4/30/I've been trying to speak with Dell to let the
I purchased a dell monitor (E5515H) from dell 06/ This Item came damaged Dell sent me a return label Dell had possession of this monitor on 07/13/ UPS tracking # [redacted] I have contacted Dell several times about my replacement through phone calls, and Dell chat As of 08/29/I have nor received my replacement monitor They have provided me with the following numbers in regards to my purchase, and replacement [redacted] over the last days and just today gave me a new number [redacted] I have a Dell preferred account # [redacted] that I made a payment to Dell on 08/13/that includes the purchase of this monitor I have received a new bill due 09/13/that I will be sending off 09/09/ I'm paying for a monitor that I don't have My account was charged $for this Item
I purchased the Dell laptop from [redacted] in October of 2017, after only using the laptop a few times the screen looked to be crackedI took pictures and was unable to find any indication of surface damage to the laptopI plugged the laptop to an external monitor and was able to use the laptopI called [redacted] who advised me to call Dell directlyI called Dell who then informed me to send the laptop in for troubleshootingI then received an e-mail from Dell stating the issue was not covered under accidental damageI then called the customer cr that I was given, and was transferred no less then five timesThe call took over an hour to completeThe customer service representative was unable to articulate his thoughts clearly, at that time I asked to speak to an American customer service representativeI was told that I could not be transferred to a American representativeI received a call from a corporate employee named [redacted] who was very rude, I am very u
I ordered a notebook from dell and when it arrived wit was the wrong color so strike one I called they offered me a $refund OK whatever Then I try to eat it up and it doesn't work I call and get hung up on I call back angry this time and get hung up on again now in that min ordeal the screen finally turned to the screen saver Ok great but that's as far as it goes it doesn't open anythingI call again and got hung up on again In order to get a BRAND NEW notebook to work in any way I've had to call times reset it twice sit and wait a good 10-mins to get to the desktop screen for it to not go any further once you exit the internet page you can't reopen it without having to reset the notebook and start the process over I need this for school and I have called times so I'm not getting far with them
On June 29, 2016, after getting a repeated blue configuration error screen on a laptop that I purchased from Dell less than a year ago (July 2015)I called Dell Customer Service to report the problem, I was referred to tech support (a diagnostics test showed my hard drive crashed)The tech support rep told me that it was an ongoing issue with the Inspiron 3000s with Windows installedI was really confused because I purchased the laptop with Windows already installed by DellThe support rep told me a technician would get in touch with me to set up an appointment so he or she can come to my house to replace the hard drive within to hours, I did not get a callOn June 31st, I called Dell tech support againI was put on hold, when the rep returned I was told an appointment was scheduled for me for July 5th between 4-6pm On July 5th, a lady (tech) called from Dell, she attempted to reschedule the work order until I told her that I was going to call Dell and request anoth
Bought a laptop computer less than a year ago, the charging cord will not stay in the plug in, it falls out Best Buy couldn't see what the problem was, the "pin" does not appear to be pushed in, but the cord is not making a connection There has not been "accidental damage" to the computer
Thr computer ( [redacted] / [redacted] ) was under a sevice contract (H/W and Software) from the beginning Dell technical were incapable to fix several problems that impaired the proper operation of the system Under their supervision the operating system was replace more than times always with the same problems remained I was not able to reach and talk to Consumer Service person All attempts ended to technical service in India or Philippines that have no means to contact a higher up or transfer my complain, I paid circa $ ON May 22, 2011.for top of the line LEMON plus warranty service The service contract Expires IN May
I purchased a Dell XPS (model XPS 9560) laptop with year of Premium support on 12/7/for $I am a resident physician and need a computer for workWhen the computer is placed under processing load (and the fans are running), it shuts down without warningI will be in the middle of a task, the screen will turn blue with the words "Shutting down," and the computer completely turns offThis happens multiple times per day and has made the computer unusableThis happens despite the computer being placed on a cool flat surface without any obstruction of the cooling ventsA subsequent timeline is below: 2/4/18: I opened a Support Request will Dell though their Support Assist applicationI was instructed to run diagnostics on computer startup and the computer passed without errors 2/26/18: I was scheduled for a call back from Dell supportI waited for hours with no call back receivedI was later notified they were busy with another call and unable to call me
Name: [redacted] Email Address: [redacted] @gmail.com Order Number: [redacted] My order of a Alienware was confirmed and then canceled, I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lieI called to trying to get my order reinstated, I was transferred back and forth between departments, but every representative I talked to only wanted to transfer me to the next person After hours of calling, one of the representative offer me an upgraded config with 512gb of ssd and same equipment on everything else, which is higher than I had orderedShe said that a manager will call me tomorrow, which the manager never didI called dell, the representative I got this time denies any offer made and refuse to honor it, the manager I was connected to, who claims that his name is "**" wasn't interested in resolving the issues and transferred me to another c
On the 16th of September 2017, I contacted the DELL Coto inquire about the possibility to purchase a Lap Top Computer.After discussion, it was decided to purchase a certain lap top computer, the price being close to US$ 1.550,with a financing from Dell of US$ 1.000,which was approved, The balance being paid upon orderingAt their request, I gave them the data concerning the credit card I would use The next day, they call me to tell me that the credit card company, (Worldline Belgium) refused to pay for the transaction.I was very surprised as I believed the available funds to be over the amount of 1.500,oo Euros, that over 1.700,US$My impression was confirmed upon checking with the bank! I decided then to cancel the order till fuerther notice and the cancellation was accepted by DELL Co About a week later I was surprised, when the bank records indicate that the amount of money available on my credit card was almost nil!There were charges of respectively 1.263,Eur
Dell advertises to day shippingOrdered computer in October, it is now November and they have updated estimated shipping date to December 30thI have already wasted hours on the phone with Dell and been lied to repeatedly by their employeesThey have been guaranteeing that the computer would ship the day that I called them, for the past two and a half weekNow they are saying two months
We placed an order for computers used at our Bureau of Prisons, GED testing center in Milan, MI We were shipped printer fusers and not the zero clients (part # [redacted] ) Took photos and submitted and asked for a replacement We have been waiting and waiting for a response No one to talk to in hopes of resolving Please resolve
I ordered a GEForce GTX Graphics card for my grandson near the end of We received it and after trying to figure out how to make it work in his gaming computer, we were unsuccessful so I got it all together with the paperwork I received and sent it back on January 9, I sent it insured mail as the part cost $All I asked at that time was they credit my account and take it off my cardI didn't hear anything so I sent them an email asking about itI received a response asking several questionsI answered them and received an email telling me that I had sent it back unauthorized and they would not credit my accountNot only that, they told me that they would not send the part back to me eitherNeedless to say I was not happyI asked them to just send it back to me because my grandson wanted to build his own computer and could use itI have bought many computers and parts from Dell and never had this problemI have sent emails to the Headquarters but to no ava
I purchased a new Dell Inspiron Laptop on 12/11/as a Christmas present for my fatherOn 12/25/he opened the present and it did not workOn the following Monday, 12/28/I contacted Dell to tell them it was not worked properlyIt will not power on until the power button is pushed several timesWhen on it will not connect WiFi and it will not shut downI have sent it back to Dell twice for repair and both times it came back with the same problemsI have now requested a refund or a new computer and Dell refuses to provide either
I have tried to order two laptops from dell.com The first laptop order # [redacted] arrived and the numbers at the top and the number pad did not work on the first useI found this out when I was unable to load my Office software because I could not enter the keycode I called Dell and spoke to several different individuals from foreign countries who told me that they would fix the computerI told them this was not an acceptable solution given that my computer was less than a few hours oldI was also told my warranty expired before I ever received the computerI had one Dell employee tell me that I could return the computer for a full refundI shipped the computer back within hoursHowever, the refund was not issued until my bank opened a fraud case and told Dell that my next step was to contact the Attorney General Computer #- Order # [redacted] When I first got the computer the backlit keyboard feature would not work and there was no Adobe Reader DC on itDell forgo
I originally sent my computer to Dell for repair at the end of July for a cracked touchscreen It is now 9/29/and I have yet to receive it I sent my Dell XPS AIO computer to Dell originally for a cracked touch screen This repair went fairly smoothly as I received the shipping box and labels in a timely fashion My computer was also sent back to me in a timely fashion When I took the computer out of the box it now sat crooked Something got bent during shipment I called technical service again and I was to ship it back I received a box without a return shipping label I called to notify them and they said I should get it within a few days that the flooding in [redacted] has affected the shipment of my labelI waited for about a week or two and no label I called Dell again and told them I've been waiting and they said that they needed to confirm my address I was puzzled as they had previously sent my computer and a boxNonetheless I received my box with shipp
I purchased a premium laptop from Dell to help run my businessAfter months of use, the battery has swollen and is at risk of leaking or possibly even catching fireI contacted Dell support, but the only option I was given was to live without a computer for weeks while they fixed itI doubt any small business can survive these days for that long without a computer, so this is obviously not a viable solution
We ordered a computer for a Christmas gift with a promised delivery in time for Christmas and initial arrival date of 12/ We received a notification on the 11th that the delivery was delayed and the new window would be 12/29-01/ I called on the 27th to see if would ship on the 29th and was told the parts issue was cleared and it would ship the 29th When I called on the 29th I was told there was still a parts shortage but they had until the 5th to deliver it per the current window I called back on the 2nd and was told that it would definitely ship on the 3rd for arrival on the 5th Then around 8pm on the 3rd we got another text update telling us it was delayed further and the new delivery window would be 2/13-2/and we would have to confirm acceptance of the delay within hours or the order would be automatically canceled I sent the cancelation email at 10:35pm and we purchased a computer online for pickup at a local business I sent a complaint via email immediately following to which I received a reply confirming the new delivery date in February When we got up this morning we had an email notifying us that the computer had shipped and would now be arriving 01/ Sadly we ended up having to spend an additional $beyond the original cost on a new computer because Dell is unable to follow their own company mission statement and policies We will not be accepting this computer because I refuse to do business with a company that has their employees lie to the customer I imagine they only shipped the computer because my email said I would be filing this review
I don't know y my order ( [redacted] ) got cancelled, I was on the phone more then a hour with then they send me from one rep to the other without any reason
Ordered a new computer received a defective item (mother board) requested an exchange for new item which is what I purchased, not a repaired defective itemThey sent a box for the return, but sent it to a repair station instead of for replacement now tell me they cannot replace the item until they mail the defective item back to me and then resend it out to a DIFFERENT departmentThis was not my mistake but theirs, and I would like a complete refund so I can purchase aImputed that I need and should haveThey have had my money since November and I have NO COMPUTERThe people answer the phone speak English with an Indian accent very difficult to understandI have been on the phone for a combine total of over hours over several days trying to resolve this
On Dec 18, my out-of-warranty Dell laptop broke I returned the laptop to Dell for repairs at an agreed price of $I was told they could not replace the broken screen but could send me a refurbished laptop for the same priceI agreed to that on 1/29/16, while I was away from home (left on 1/16/16, returned on 3/11/16) I received a replacement sometime in FebI'm a truck driver away from home weeks at a time then, home for days So I opened the box but the laptop did not turn on until I plugged the power cord inI discovered on 3/16/that the laptop did not work Since 3/18/i've been shuttled between in in-warranty and out-of-warranty departments trying to get a replacement laptop sent to me Dell is insisting that I get the defective laptop repaired It has been escalated to the highest level (of course in India) and they are basically ignoring me at this point I took the laptop to FedEx yesterday 4/30/I've been trying to speak with Dell to let the
I purchased a dell monitor (E5515H) from dell 06/ This Item came damaged Dell sent me a return label Dell had possession of this monitor on 07/13/ UPS tracking # [redacted] I have contacted Dell several times about my replacement through phone calls, and Dell chat As of 08/29/I have nor received my replacement monitor They have provided me with the following numbers in regards to my purchase, and replacement [redacted] over the last days and just today gave me a new number [redacted] I have a Dell preferred account # [redacted] that I made a payment to Dell on 08/13/that includes the purchase of this monitor I have received a new bill due 09/13/that I will be sending off 09/09/ I'm paying for a monitor that I don't have My account was charged $for this Item
I purchased the Dell laptop from [redacted] in October of 2017, after only using the laptop a few times the screen looked to be crackedI took pictures and was unable to find any indication of surface damage to the laptopI plugged the laptop to an external monitor and was able to use the laptopI called [redacted] who advised me to call Dell directlyI called Dell who then informed me to send the laptop in for troubleshootingI then received an e-mail from Dell stating the issue was not covered under accidental damageI then called the customer c
r that I was given, and was transferred no less then five timesThe call took over an hour to completeThe customer service representative was unable to articulate his thoughts clearly, at that time I asked to speak to an American customer service representativeI was told that I could not be transferred to a American representativeI received a call from a corporate employee named [redacted] who was very rude, I am very u
I ordered a notebook from dell and when it arrived wit was the wrong color so strike one I called they offered me a $refund OK whatever Then I try to eat it up and it doesn't work I call and get hung up on I call back angry this time and get hung up on again now in that min ordeal the screen finally turned to the screen saver Ok great but that's as far as it goes it doesn't open anythingI call again and got hung up on again In order to get a BRAND NEW notebook to work in any way I've had to call times reset it twice sit and wait a good 10-mins to get to the desktop screen for it to not go any further once you exit the internet page you can't reopen it without having to reset the notebook and start the process over I need this for school and I have called times so I'm not getting far with them