Thr computer ( [redacted] / [redacted] ) was under a sevice contract (H/W and Software) from the beginning Dell technical were incapable to fix several problems that impaired the proper operation of the system Under their supervision the operating system was replace more than times always with the same problems remained I was not able to reach and talk to Consumer Service person All attempts ended to technical service in India or Philippines that have no means to contact a higher up or transfer my complain, I paid circa $ ON May 22, 2011.for top of the line LEMON plus warranty service The service contract Expires IN May
Dell advertises to day shippingOrdered computer in October, it is now November and they have updated estimated shipping date to December 30thI have already wasted hours on the phone with Dell and been lied to repeatedly by their employeesThey have been guaranteeing that the computer would ship the day that I called them, for the past two and a half weekNow they are saying two months
March 8th of this year, I purchased an all in one computer The computer was supposed to be new but at this point, I am not sure Once I initiated the computer, it worked slowly, especially the internet About a week after receiving it, I called customer service and told them that I would like a refund or replacement and was given the runaround I was told it was probably the software and a virus April 16, I ended up calling back the earlier part of April and said I would like a refund or replacement I stated that my expectations that something new should not have this problem I spend about an hour with technical support and still got a runaround Early part of April – Technical support diagnosed the computer and said that it was a virus April 29, [redacted] , took time to trouble shoot my computer Technical support, service request [redacted] diagnosed the computer again and still said I had a virus and it was the software My response was that I was presently using compu
I purchased a Laptop from Dell Incin the month Aug., First off I was told it would be here on a certain day,I told them I wanted to wait to order till I got back from vacation which I was leaving on in days, but the sales rep talked me into buying the laptop at that time, saying it would not be on sale when I got back and he assured me it would be delivered before we left, but it never wasIt was also advertised as a virtual reality ready gaming laptopIt is a new Inspiron that had just came out on the market and they were advertising it as a special for being a new productWhen I received my laptop I was having issues with it from the start, so dealing with the issues of this new laptop and life happening, I didn't really get to do anything with the gaming part till recentlyWhen I went into the gaming section of the laptop I noticed it had no virtual reality on it so I called DellThey told me that this laptop was NEVER ADVERTISED as having VR with it and this system is not
Name: [redacted] Email Address: [redacted] @gmail.com Order Number: [redacted] My order of a Alienware was confirmed and then canceled, I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lieI called to trying to get my order reinstated, I was transferred back and forth between departments, but every representative I talked to only wanted to transfer me to the next person After hours of calling, one of the representative offer me an upgraded config with 512gb of ssd and same equipment on everything else, which is higher than I had orderedShe said that a manager will call me tomorrow, which the manager never didI called dell, the representative I got this time denies any offer made and refuse to honor it, the manager I was connected to, who claims that his name is "**" wasn't interested in resolving the issues and transferred me to another c
I purchased a Dell XPS (model XPS 9560) laptop with year of Premium support on 12/7/for $I am a resident physician and need a computer for workWhen the computer is placed under processing load (and the fans are running), it shuts down without warningI will be in the middle of a task, the screen will turn blue with the words "Shutting down," and the computer completely turns offThis happens multiple times per day and has made the computer unusableThis happens despite the computer being placed on a cool flat surface without any obstruction of the cooling ventsA subsequent timeline is below: 2/4/18: I opened a Support Request will Dell though their Support Assist applicationI was instructed to run diagnostics on computer startup and the computer passed without errors 2/26/18: I was scheduled for a call back from Dell supportI waited for hours with no call back receivedI was later notified they were busy with another call and unable to call me
On the 16th of September 2017, I contacted the DELL Coto inquire about the possibility to purchase a Lap Top Computer.After discussion, it was decided to purchase a certain lap top computer, the price being close to US$ 1.550,with a financing from Dell of US$ 1.000,which was approved, The balance being paid upon orderingAt their request, I gave them the data concerning the credit card I would use The next day, they call me to tell me that the credit card company, (Worldline Belgium) refused to pay for the transaction.I was very surprised as I believed the available funds to be over the amount of 1.500,oo Euros, that over 1.700,US$My impression was confirmed upon checking with the bank! I decided then to cancel the order till fuerther notice and the cancellation was accepted by DELL Co About a week later I was surprised, when the bank records indicate that the amount of money available on my credit card was almost nil!There were charges of respectively 1.263,Eur
I have tried to order two laptops from dell.com The first laptop order # [redacted] arrived and the numbers at the top and the number pad did not work on the first useI found this out when I was unable to load my Office software because I could not enter the keycode I called Dell and spoke to several different individuals from foreign countries who told me that they would fix the computerI told them this was not an acceptable solution given that my computer was less than a few hours oldI was also told my warranty expired before I ever received the computerI had one Dell employee tell me that I could return the computer for a full refundI shipped the computer back within hoursHowever, the refund was not issued until my bank opened a fraud case and told Dell that my next step was to contact the Attorney General Computer #- Order # [redacted] When I first got the computer the backlit keyboard feature would not work and there was no Adobe Reader DC on itDell forgo
I originally sent my computer to Dell for repair at the end of July for a cracked touchscreen It is now 9/29/and I have yet to receive it I sent my Dell XPS AIO computer to Dell originally for a cracked touch screen This repair went fairly smoothly as I received the shipping box and labels in a timely fashion My computer was also sent back to me in a timely fashion When I took the computer out of the box it now sat crooked Something got bent during shipment I called technical service again and I was to ship it back I received a box without a return shipping label I called to notify them and they said I should get it within a few days that the flooding in [redacted] has affected the shipment of my labelI waited for about a week or two and no label I called Dell again and told them I've been waiting and they said that they needed to confirm my address I was puzzled as they had previously sent my computer and a boxNonetheless I received my box with shipp
I purchased a new Dell Inspiron Laptop on 12/11/as a Christmas present for my fatherOn 12/25/he opened the present and it did not workOn the following Monday, 12/28/I contacted Dell to tell them it was not worked properlyIt will not power on until the power button is pushed several timesWhen on it will not connect WiFi and it will not shut downI have sent it back to Dell twice for repair and both times it came back with the same problemsI have now requested a refund or a new computer and Dell refuses to provide either
I ordered a GEForce GTX Graphics card for my grandson near the end of We received it and after trying to figure out how to make it work in his gaming computer, we were unsuccessful so I got it all together with the paperwork I received and sent it back on January 9, I sent it insured mail as the part cost $All I asked at that time was they credit my account and take it off my cardI didn't hear anything so I sent them an email asking about itI received a response asking several questionsI answered them and received an email telling me that I had sent it back unauthorized and they would not credit my accountNot only that, they told me that they would not send the part back to me eitherNeedless to say I was not happyI asked them to just send it back to me because my grandson wanted to build his own computer and could use itI have bought many computers and parts from Dell and never had this problemI have sent emails to the Headquarters but to no ava
We placed an order for computers used at our Bureau of Prisons, GED testing center in Milan, MI We were shipped printer fusers and not the zero clients (part # [redacted] ) Took photos and submitted and asked for a replacement We have been waiting and waiting for a response No one to talk to in hopes of resolving Please resolve
We ordered a computer for a Christmas gift with a promised delivery in time for Christmas and initial arrival date of 12/ We received a notification on the 11th that the delivery was delayed and the new window would be 12/29-01/ I called on the 27th to see if would ship on the 29th and was told the parts issue was cleared and it would ship the 29th When I called on the 29th I was told there was still a parts shortage but they had until the 5th to deliver it per the current window I called back on the 2nd and was told that it would definitely ship on the 3rd for arrival on the 5th Then around 8pm on the 3rd we got another text update telling us it was delayed further and the new delivery window would be 2/13-2/and we would have to confirm acceptance of the delay within hours or the order would be automatically canceled I sent the cancelation email at 10:35pm and we purchased a computer online for pickup at a local business I sent a complaint via email immediately following to which I received a reply confirming the new delivery date in February When we got up this morning we had an email notifying us that the computer had shipped and would now be arriving 01/ Sadly we ended up having to spend an additional $beyond the original cost on a new computer because Dell is unable to follow their own company mission statement and policies We will not be accepting this computer because I refuse to do business with a company that has their employees lie to the customer I imagine they only shipped the computer because my email said I would be filing this review
I purchased a premium laptop from Dell to help run my businessAfter months of use, the battery has swollen and is at risk of leaking or possibly even catching fireI contacted Dell support, but the only option I was given was to live without a computer for weeks while they fixed itI doubt any small business can survive these days for that long without a computer, so this is obviously not a viable solution
Ordered a new computer received a defective item (mother board) requested an exchange for new item which is what I purchased, not a repaired defective itemThey sent a box for the return, but sent it to a repair station instead of for replacement now tell me they cannot replace the item until they mail the defective item back to me and then resend it out to a DIFFERENT departmentThis was not my mistake but theirs, and I would like a complete refund so I can purchase aImputed that I need and should haveThey have had my money since November and I have NO COMPUTERThe people answer the phone speak English with an Indian accent very difficult to understandI have been on the phone for a combine total of over hours over several days trying to resolve this
I don't know y my order ( [redacted] ) got cancelled, I was on the phone more then a hour with then they send me from one rep to the other without any reason
I spent nearly an entire day either in online chats or on the phone with Dell customer service I had ordered a battery on October 28, and received a confirmation number Then I never heard a word from them again Finally, I contacted them I was told at first that the order had been cancelled, which I knew was not true Then I was told that it was not in stock When I asked how I could order something that wasn’t in stock, I was told that it was no longer being made These reps were unbelievably clueless No one knew why I had not been notified that I wouldn't be getting my order I’ d done extensive research before ordering the battery and adapter I’d read all the reviews I could find, and had, consequently ordered the parts I needed for my computer, only to be told that I had to order a different battery; the very replacement battery that had the worst reviews The original was pure junk from the beginning and the computer had to stay plugged in all the time I refused to purchase replacement junk to take the place of the original junk The most frustrating part of dealing with Dell Customer Service is that communication with the majority of these people, whose first language is clearly not English, is nearly impossible Their level of understanding what is being said to them is abysmal The eighth person I spoke with was the only person who understood what I needed Except for him, all the people I chatted with online or spoke with via phone clearly did not understand what I was trying to explain Nor did I understand what they were saying much of the time One of the chats I had was with an extremely rude rep., who did not forward the chat copy to me She probably deleted it The bottom line is that Dell needs reps who understand and can communicate effectively in English I have been an English teacher for years It has long been apparent to me that most of the service and support repsthat I've spoken to at Dell over the many years that I've owned Dell products do not have the level of understanding of the English language that it is necessary for them to have to provide the level of customer support and service that a company like Dell should have Consequently, most of the reps I’ve dealt with cannot problem solve efficiently, effectively, or at all I will never, ever, ever purchase another Dell product again Dell's customer service is shamefully inadequate at best, and at worst economic suicide
I purchased a laptop computer on October 20, After a few weeks the computer was not acting right and I decided to return itAfter several phone calls I finally got a label to mail the computer back to themI mailed the computer back on November and it was received by them on November I have the tracking information that says it was received and signed forI have tried contacting them on several occasions and was told it would take up to daysFinally when I got my bank involved I got an answerAt first they said they never received the computer and then changed their story and said they had computer problems and my refund never got processedI spoke with a gentleman on February and was told that the refund was processed and I should have the money back in my account in a few daysWell here I am weeks later and still no refundNot to mention that it has been over months since they received their product and I still have no refundI have all documentation e
I purchased the Dell laptop from [redacted] in October of 2017, after only using the laptop a few times the screen looked to be crackedI took pictures and was unable to find any indication of surface damage to the laptopI plugged the laptop to an external monitor and was able to use the laptopI called [redacted] who advised me to call Dell directlyI called Dell who then informed me to send the laptop in for troubleshootingI then received an e-mail from Dell stating the issue was not covered under accidental damageI then called the customer cr that I was given, and was transferred no less then five timesThe call took over an hour to completeThe customer service representative was unable to articulate his thoughts clearly, at that time I asked to speak to an American customer service representativeI was told that I could not be transferred to a American representativeI received a call from a corporate employee named [redacted] who was very rude, I am very u
I purchased a dell monitor (E5515H) from dell 06/ This Item came damaged Dell sent me a return label Dell had possession of this monitor on 07/13/ UPS tracking # [redacted] I have contacted Dell several times about my replacement through phone calls, and Dell chat As of 08/29/I have nor received my replacement monitor They have provided me with the following numbers in regards to my purchase, and replacement [redacted] over the last days and just today gave me a new number [redacted] I have a Dell preferred account # [redacted] that I made a payment to Dell on 08/13/that includes the purchase of this monitor I have received a new bill due 09/13/that I will be sending off 09/09/ I'm paying for a monitor that I don't have My account was charged $for this Item
Thr computer ( [redacted] / [redacted] ) was under a sevice contract (H/W and Software) from the beginning Dell technical were incapable to fix several problems that impaired the proper operation of the system Under their supervision the operating system was replace more than times always with the same problems remained I was not able to reach and talk to Consumer Service person All attempts ended to technical service in India or Philippines that have no means to contact a higher up or transfer my complain, I paid circa $ ON May 22, 2011.for top of the line LEMON plus warranty service The service contract Expires IN May
Dell advertises to day shippingOrdered computer in October, it is now November and they have updated estimated shipping date to December 30thI have already wasted hours on the phone with Dell and been lied to repeatedly by their employeesThey have been guaranteeing that the computer would ship the day that I called them, for the past two and a half weekNow they are saying two months
March 8th of this year, I purchased an all in one computer The computer was supposed to be new but at this point, I am not sure Once I initiated the computer, it worked slowly, especially the internet About a week after receiving it, I called customer service and told them that I would like a refund or replacement and was given the runaround I was told it was probably the software and a virus April 16, I ended up calling back the earlier part of April and said I would like a refund or replacement I stated that my expectations that something new should not have this problem I spend about an hour with technical support and still got a runaround Early part of April – Technical support diagnosed the computer and said that it was a virus April 29, [redacted] , took time to trouble shoot my computer Technical support, service request [redacted] diagnosed the computer again and still said I had a virus and it was the software My response was that I was presently using compu
I purchased a Laptop from Dell Incin the month Aug., First off I was told it would be here on a certain day,I told them I wanted to wait to order till I got back from vacation which I was leaving on in days, but the sales rep talked me into buying the laptop at that time, saying it would not be on sale when I got back and he assured me it would be delivered before we left, but it never wasIt was also advertised as a virtual reality ready gaming laptopIt is a new Inspiron that had just came out on the market and they were advertising it as a special for being a new productWhen I received my laptop I was having issues with it from the start, so dealing with the issues of this new laptop and life happening, I didn't really get to do anything with the gaming part till recentlyWhen I went into the gaming section of the laptop I noticed it had no virtual reality on it so I called DellThey told me that this laptop was NEVER ADVERTISED as having VR with it and this system is not
Name: [redacted] Email Address: [redacted] @gmail.com Order Number: [redacted] My order of a Alienware was confirmed and then canceled, I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lieI called to trying to get my order reinstated, I was transferred back and forth between departments, but every representative I talked to only wanted to transfer me to the next person After hours of calling, one of the representative offer me an upgraded config with 512gb of ssd and same equipment on everything else, which is higher than I had orderedShe said that a manager will call me tomorrow, which the manager never didI called dell, the representative I got this time denies any offer made and refuse to honor it, the manager I was connected to, who claims that his name is "**" wasn't interested in resolving the issues and transferred me to another c
I purchased a Dell XPS (model XPS 9560) laptop with year of Premium support on 12/7/for $I am a resident physician and need a computer for workWhen the computer is placed under processing load (and the fans are running), it shuts down without warningI will be in the middle of a task, the screen will turn blue with the words "Shutting down," and the computer completely turns offThis happens multiple times per day and has made the computer unusableThis happens despite the computer being placed on a cool flat surface without any obstruction of the cooling ventsA subsequent timeline is below: 2/4/18: I opened a Support Request will Dell though their Support Assist applicationI was instructed to run diagnostics on computer startup and the computer passed without errors 2/26/18: I was scheduled for a call back from Dell supportI waited for hours with no call back receivedI was later notified they were busy with another call and unable to call me
On the 16th of September 2017, I contacted the DELL Coto inquire about the possibility to purchase a Lap Top Computer.After discussion, it was decided to purchase a certain lap top computer, the price being close to US$ 1.550,with a financing from Dell of US$ 1.000,which was approved, The balance being paid upon orderingAt their request, I gave them the data concerning the credit card I would use The next day, they call me to tell me that the credit card company, (Worldline Belgium) refused to pay for the transaction.I was very surprised as I believed the available funds to be over the amount of 1.500,oo Euros, that over 1.700,US$My impression was confirmed upon checking with the bank! I decided then to cancel the order till fuerther notice and the cancellation was accepted by DELL Co About a week later I was surprised, when the bank records indicate that the amount of money available on my credit card was almost nil!There were charges of respectively 1.263,Eur
I have tried to order two laptops from dell.com The first laptop order # [redacted] arrived and the numbers at the top and the number pad did not work on the first useI found this out when I was unable to load my Office software because I could not enter the keycode I called Dell and spoke to several different individuals from foreign countries who told me that they would fix the computerI told them this was not an acceptable solution given that my computer was less than a few hours oldI was also told my warranty expired before I ever received the computerI had one Dell employee tell me that I could return the computer for a full refundI shipped the computer back within hoursHowever, the refund was not issued until my bank opened a fraud case and told Dell that my next step was to contact the Attorney General Computer #- Order # [redacted] When I first got the computer the backlit keyboard feature would not work and there was no Adobe Reader DC on itDell forgo
I originally sent my computer to Dell for repair at the end of July for a cracked touchscreen It is now 9/29/and I have yet to receive it I sent my Dell XPS AIO computer to Dell originally for a cracked touch screen This repair went fairly smoothly as I received the shipping box and labels in a timely fashion My computer was also sent back to me in a timely fashion When I took the computer out of the box it now sat crooked Something got bent during shipment I called technical service again and I was to ship it back I received a box without a return shipping label I called to notify them and they said I should get it within a few days that the flooding in [redacted] has affected the shipment of my labelI waited for about a week or two and no label I called Dell again and told them I've been waiting and they said that they needed to confirm my address I was puzzled as they had previously sent my computer and a boxNonetheless I received my box with shipp
I purchased a new Dell Inspiron Laptop on 12/11/as a Christmas present for my fatherOn 12/25/he opened the present and it did not workOn the following Monday, 12/28/I contacted Dell to tell them it was not worked properlyIt will not power on until the power button is pushed several timesWhen on it will not connect WiFi and it will not shut downI have sent it back to Dell twice for repair and both times it came back with the same problemsI have now requested a refund or a new computer and Dell refuses to provide either
I ordered a GEForce GTX Graphics card for my grandson near the end of We received it and after trying to figure out how to make it work in his gaming computer, we were unsuccessful so I got it all together with the paperwork I received and sent it back on January 9, I sent it insured mail as the part cost $All I asked at that time was they credit my account and take it off my cardI didn't hear anything so I sent them an email asking about itI received a response asking several questionsI answered them and received an email telling me that I had sent it back unauthorized and they would not credit my accountNot only that, they told me that they would not send the part back to me eitherNeedless to say I was not happyI asked them to just send it back to me because my grandson wanted to build his own computer and could use itI have bought many computers and parts from Dell and never had this problemI have sent emails to the Headquarters but to no ava
We placed an order for computers used at our Bureau of Prisons, GED testing center in Milan, MI We were shipped printer fusers and not the zero clients (part # [redacted] ) Took photos and submitted and asked for a replacement We have been waiting and waiting for a response No one to talk to in hopes of resolving Please resolve
We ordered a computer for a Christmas gift with a promised delivery in time for Christmas and initial arrival date of 12/ We received a notification on the 11th that the delivery was delayed and the new window would be 12/29-01/ I called on the 27th to see if would ship on the 29th and was told the parts issue was cleared and it would ship the 29th When I called on the 29th I was told there was still a parts shortage but they had until the 5th to deliver it per the current window I called back on the 2nd and was told that it would definitely ship on the 3rd for arrival on the 5th Then around 8pm on the 3rd we got another text update telling us it was delayed further and the new delivery window would be 2/13-2/and we would have to confirm acceptance of the delay within hours or the order would be automatically canceled I sent the cancelation email at 10:35pm and we purchased a computer online for pickup at a local business I sent a complaint via email immediately following to which I received a reply confirming the new delivery date in February When we got up this morning we had an email notifying us that the computer had shipped and would now be arriving 01/ Sadly we ended up having to spend an additional $beyond the original cost on a new computer because Dell is unable to follow their own company mission statement and policies We will not be accepting this computer because I refuse to do business with a company that has their employees lie to the customer I imagine they only shipped the computer because my email said I would be filing this review
I purchased a premium laptop from Dell to help run my businessAfter months of use, the battery has swollen and is at risk of leaking or possibly even catching fireI contacted Dell support, but the only option I was given was to live without a computer for weeks while they fixed itI doubt any small business can survive these days for that long without a computer, so this is obviously not a viable solution
Ordered a new computer received a defective item (mother board) requested an exchange for new item which is what I purchased, not a repaired defective itemThey sent a box for the return, but sent it to a repair station instead of for replacement now tell me they cannot replace the item until they mail the defective item back to me and then resend it out to a DIFFERENT departmentThis was not my mistake but theirs, and I would like a complete refund so I can purchase aImputed that I need and should haveThey have had my money since November and I have NO COMPUTERThe people answer the phone speak English with an Indian accent very difficult to understandI have been on the phone for a combine total of over hours over several days trying to resolve this
I don't know y my order ( [redacted] ) got cancelled, I was on the phone more then a hour with then they send me from one rep to the other without any reason
I spent nearly an entire day either in online chats or on the phone with Dell customer service I had ordered a battery on October 28, and received a confirmation number Then I never heard a word from them again Finally, I contacted them I was told at first that the order had been cancelled, which I knew was not true Then I was told that it was not in stock When I asked how I could order something that wasn’t in stock, I was told that it was no longer being made These reps were unbelievably clueless No one knew why I had not been notified that I wouldn't be getting my order I’ d done extensive research before ordering the battery and adapter I’d read all the reviews I could find, and had, consequently ordered the parts I needed for my computer, only to be told that I had to order a different battery; the very replacement battery that had the worst reviews The original was pure junk from the beginning and the computer had to stay plugged in all the time I refused to purchase replacement junk to take the place of the original junk The most frustrating part of dealing with Dell Customer Service is that communication with the majority of these people, whose first language is clearly not English, is nearly impossible Their level of understanding what is being said to them is abysmal The eighth person I spoke with was the only person who understood what I needed Except for him, all the people I chatted with online or spoke with via phone clearly did not understand what I was trying to explain Nor did I understand what they were saying much of the time One of the chats I had was with an extremely rude rep., who did not forward the chat copy to me She probably deleted it The bottom line is that Dell needs reps who understand and can communicate effectively in English I have been an English teacher for years It has long been apparent to me that most of the service and support repsthat I've spoken to at Dell over the many years that I've owned Dell products do not have the level of understanding of the English language that it is necessary for them to have to provide the level of customer support and service that a company like Dell should have Consequently, most of the reps I’ve dealt with cannot problem solve efficiently, effectively, or at all I will never, ever, ever purchase another Dell product again Dell's customer service is shamefully inadequate at best, and at worst economic suicide
I purchased a laptop computer on October 20, After a few weeks the computer was not acting right and I decided to return itAfter several phone calls I finally got a label to mail the computer back to themI mailed the computer back on November and it was received by them on November I have the tracking information that says it was received and signed forI have tried contacting them on several occasions and was told it would take up to daysFinally when I got my bank involved I got an answerAt first they said they never received the computer and then changed their story and said they had computer problems and my refund never got processedI spoke with a gentleman on February and was told that the refund was processed and I should have the money back in my account in a few daysWell here I am weeks later and still no refundNot to mention that it has been over months since they received their product and I still have no refundI have all documentation e
I purchased the Dell laptop from [redacted] in October of 2017, after only using the laptop a few times the screen looked to be crackedI took pictures and was unable to find any indication of surface damage to the laptopI plugged the laptop to an external monitor and was able to use the laptopI called [redacted] who advised me to call Dell directlyI called Dell who then informed me to send the laptop in for troubleshootingI then received an e-mail from Dell stating the issue was not covered under accidental damageI then called the customer c
r that I was given, and was transferred no less then five timesThe call took over an hour to completeThe customer service representative was unable to articulate his thoughts clearly, at that time I asked to speak to an American customer service representativeI was told that I could not be transferred to a American representativeI received a call from a corporate employee named [redacted] who was very rude, I am very u
I purchased a dell monitor (E5515H) from dell 06/ This Item came damaged Dell sent me a return label Dell had possession of this monitor on 07/13/ UPS tracking # [redacted] I have contacted Dell several times about my replacement through phone calls, and Dell chat As of 08/29/I have nor received my replacement monitor They have provided me with the following numbers in regards to my purchase, and replacement [redacted] over the last days and just today gave me a new number [redacted] I have a Dell preferred account # [redacted] that I made a payment to Dell on 08/13/that includes the purchase of this monitor I have received a new bill due 09/13/that I will be sending off 09/09/ I'm paying for a monitor that I don't have My account was charged $for this Item