We purchased an item from Dell and reported it non-workingI was on the phone for about hours but none the less, I was told we would be sent a replacementSince then I have been emailed, several times going back and forthI am first promised a replacement, then weeks later after several emails i'm told I will get a call for troubleshootingThen I explain we already did troubleshooting and once again im promised a replacementSeveral weeks later after many sent emails and no package, I receive another email stating I will be getting a call for TroubleshootingI have been stuck in an endless loops for several months now and frankly it seems they don't want to honor their return policyIt also is clear that all their representatives are only trained to answer with copied templates and cannot solve anything outside of the usual provided scriptIt has been several months now and this has to be the worst experience I've ever had with a company
This is regarding to the order number [redacted] , Cr: [redacted] , Dell Purchase ID: [redacted] there should have $Dell promotional card with this card arriving within 10-days, but now it is already more than days and I still haven't got it yetI have contacted Dell many times, and never got a response
I purchased a Dell laptop with Windows Dell apparently had a known issue that their Wifi/Bluetooth Card does not work with Windows Being naïve, I thought, no how could my brand new laptop not be workingWe even switched service providers and with still having the same issue, I realized that it was my actual laptopI've contacted Dell over and over regarding the issue and no resolutionAll I hear is that they will charge me for any assistanceHow terrible! How can you just not care about your products? I can not do my schoolwork on here, which was the main purpose in getting the laptop
I ordered a notebook from dell and when it arrived wit was the wrong color so strike one I called they offered me a $refund OK whatever Then I try to eat it up and it doesn't work I call and get hung up on I call back angry this time and get hung up on again now in that min ordeal the screen finally turned to the screen saver Ok great but that's as far as it goes it doesn't open anythingI call again and got hung up on again In order to get a BRAND NEW notebook to work in any way I've had to call times reset it twice sit and wait a good 10-mins to get to the desktop screen for it to not go any further once you exit the internet page you can't reopen it without having to reset the notebook and start the process over I need this for school and I have called times so I'm not getting far with them
They canceled an order with absolutely no communication to that it was canceled and why it was canceledThen the proceeded to still process the order of software that is useless with out the computer to go with it
I am the deputy director for cybersecurity for the DoD I am quite particular about where I spend my precious dollars I am also an integral part of the decision making apparatus in determining where we spend out IT/computers dollars within the agency I recently spent dollars and purchased three (3) Dell Inspirons for my wife and daughters to use for school and work I was initially pleased with the purchase and although I could have bought ANY other cheaper brand I opted to go with Dell based on my professional experience coupled with the stated testimonials I read regarding the Inspiron model I am saddened to say this model has performed miserably and fallen well below my expectations The "hinge issue" that I am certain you are aware of has manifested on ALL THREE of the laptops, rendering each inoperable The failure is undoubtedly due to a design flaw which inevitably leads to structural and mechanical breakdown I called the helpdesk initially and was "thins
I purchased an Alienware certified refurbished device from Dell outletWhat I received was a unit with a dentI promptly emailed the CS team with a photo of the dent and they agreed to replace the unitThey sent a unit that was inferior in config than the one I had purchasedI returned the unitI spent the next few days trying to explain to your team what components were different, literally had to send them exact differences for them to understandThey seem to not understand basics like clockspeed of a RAM or differences in wireless cardsThey told me I should just take a $refund because they can't guarantee me another unitI explained to them I want the machinie and I would like an equal or better unitFew days later they came back and said sorry we don't have a machine for you, you should just take a refundI pointed out at any given moment there are equal AND better machines available on dell outlet that I can just purchaseThey said the inventory is not right so tho
On Dec 18, my out-of-warranty Dell laptop broke I returned the laptop to Dell for repairs at an agreed price of $I was told they could not replace the broken screen but could send me a refurbished laptop for the same priceI agreed to that on 1/29/16, while I was away from home (left on 1/16/16, returned on 3/11/16) I received a replacement sometime in FebI'm a truck driver away from home weeks at a time then, home for days So I opened the box but the laptop did not turn on until I plugged the power cord inI discovered on 3/16/that the laptop did not work Since 3/18/i've been shuttled between in in-warranty and out-of-warranty departments trying to get a replacement laptop sent to me Dell is insisting that I get the defective laptop repaired It has been escalated to the highest level (of course in India) and they are basically ignoring me at this point I took the laptop to FedEx yesterday 4/30/I've been trying to speak with Dell to let the
On Black Friday I purchased a Dell computer on line I received and started using the item on December 4th December 7th the computer needed to be returned to have the mother board replaced Once the computer was received back twice I had to spend four hours stripping the computer and reloading info Dell FINALLY agreed in February after two months of arguing to replace the computer The new computer arrived and it does not work Again, hours on the phone On November 18th a service tech from Worldwide Tech came to replace the wireless card Replacement computer does not work either I have spent at least hours trying to resolve the issue
I purchased a refurbished all in one Desktop back in Sept I have bought Dell products for many many years and they have been great NOT the case now Within days the screen would go black while I was working on it as well as sometimes I would leave my desk and it would be black when I got back Moved the mouse, touched the keyboards, NOTHING Pushed power button, NOTHING Would have to unplug power supply Plug it back in and it would come back on May work a day, maybe work days But would eventually go black again Called Dell, they ran diagnostics then they had me mail it to their repair location Mailed it on a Fri and the following Fri they called and emailed saying it had been shipped back Within a week or so, same thing happened So I called them They ran diagnostics and they had me mail it back to them AGAIN This time took longer No call or email stating it had been shipped....just showed up.....with a note stating they found nothing wrong and did NO
Long story shortI paid full price for a new monitor but end up getting a refurbished itemDell claim the monitor to be new and ask me to prove it otherwise, but I have reason that they are not telling the truth Here is a recap of what have happened since day (this is based on email conversation with DellIt can track by Dell with the service request number [redacted] and [redacted] ) 9/20/2016: monitor purchased from [redacted] website 9/27/2016: SR [redacted] filed due to monitor flicker 9/28/2016: flicker issue is not resolve with different cable and different laptop driving it 10/4/2016: Dell request PPID to process the replacement 10/5/2016: All necessary info (PPID, invoice no, customer no, and order no) provided to Dell 10/5/2016: Dell confirm to fix this issue ASAP 10/12/2016: I email Dell to request a status update 10/15/2016: Dell representative said he is on sick leaveWill respond when he is back 10/20/2016: I email Dell to request another status upda
I had an issue with my computer in which the hinge of the computer was dislocatedI contacted Dell in regards to the issue under the service tag [redacted] I was assured that my computer would be fixed, I have proof that a member at Dell's support team said it would be coveredWhen sent in, however, I was informed the computer would cost $to repair, which is about how much I paid for itNot only did they not repair my computer, they did nothing in the rudest manner possible, which included constant repeat emails, and accusing me of things I didn't do
on augest I ordered over the phone a Xerox laser printer I also ordered a lg 49uk6300pue on Friday aug 10th I got both the lg 49uk6300pue came in a plain brown box it had no invoice all it had was a fedx lable with no markings of what was in the box I thought that was strage I called lg and was told nothing is shipped with no info on the box I was told that was a plaine box to repack and sold or remanugaured so I pay for a new tv and got a used on I was to many times by dell to open it I would not I wanted it to be shipped back but I was to I would get the same exact tv back not a different one there is no markings on the box I don't know the model of the tv or the serial number im very up set if I sent it back id have to pay 15% restocking fee I don't know whats in the box I was told there was a packing sliup but the fed ex lady said there was not I was / I offered to pay more to get a different tv a samsung but was told id get the same lg49uk
I have complaints There is a very strange odor coming from my DELL laptop I have heard there is issues with some laptops smelling like urine I have allergies and asthma and while I am at the computer and for about hours after getting off I have BAD headaches and am concerned it may bring on my asthma Also when I totally cut my laptop off and then repower it I get a message about the battery I am SCARED TO DEATH one day I will come back and ALL my computer information will be gone
Bought DELL ALIENWARE 17Rwith 4k display,250GB SSD, NVIDIA 980M and intel Bought this computer in November and was delivered with non functioning LED lights and would repeatedly crash when ever any video was run and constantly rebootsGraphics drivers constantly crashed and was reinstalled multiple times but didn't resolve the issueFinally tech support initiated a service call to replace the motherboard to fix crashing and replace LED'sI was told on 2/5/a tech would be out in business days (like it says on there agreement) but initiation was screwed up, called a week later a supervisor fixed and requested parts shippedFinally on 2/20/a technician comes out and replaces the mother board but says some how the SSD hardrive got corrupted and would have to restore windowsThis ended up wiping out months of work on my computerTech supports response was "well you should have backed up your computer"Not once did they say I would need to back up hard drive for a mo
I have a Dell laptop that is still under warrantyThree months after purchase, the hard drive broke for the first timeI am now on my third broken hard drive and have come to realize that instead of the quality laptop I had expected from Dell I have instead purchased a lemonAfter numerous calls with both technical and customer support, it has become clear that they are not willing to rectify the situationThey have told me that they are unwilling to fix my laptop in the form of a replacement for refund because, in their words, if they do it for me they will have to do it for everyoneThis sort of problem solving and customer support solutions are disturbing at bestI have tried to resolve the issue to no availI am open to a company credit should they truely not be able to replace the machine
I purchased a Dell Inspiron ilaptop (on November 2015) with screen defects that got worse over time, so I decided to claim my warranty and send it in for repair (December 2016)My claim was accepted, and when I received the laptop, the replacement LCD screen had the same screen defect (January 2017)I decided to call Dell and send them my laptop one more time to fix the issueHowever, instead of just replacing the LCD screen, multiple parts were replaced (February 16, 2017)The parts included, "IO/Daughter Board, Heatsink, Main Logic Board, Palmrest, Cables, LCD display, and operating system"The replacement of these parts was unwarranted and unnecessaryUp until this point, the only issue with the laptop was the distortion in the display Upon receipt of the laptop the second time, a month and a half later (March 31, 2017), the computer no longer powers onWhen the incident occurred the laptop went on standby and frozeRegardless of the keys I pressed, the computer
This is my second complaint filed against the company After a year of battling with them to teplace a defective computer, they finally replaced itI initially called them when I received it because it did not include Microsft office products like the original computer purchased I have been trying to get a product key from them with no luck Secondly, one of my keys fell off on the keyboard at the beginning of January I have called every week since then and have been on hold at least minutes each time All the do is trabsfer me from department to department Then when they promise to look into it and call me back they never do I even have emails from them promising someone will call Here is a log from just this month: 1) 2-10-16: on hold minutesRep, "Submarian" # [redacted] said [redacted] would call back (I have exchanged emails with him) Dell | Advanced Resolution Group Phone + [redacted] ***, Extn: [redacted] When I try calling this number, I am not ab
I have a Dell U3515W monitor, purchased from The [redacted] Store on Feb27th which recently stopped displaying imagesThis model has a year warranty which is clearly documented on Dell's product webpage The only mention of warranty on the box (which I still have) says to check Dell's websiteI contacted Dell multiple times about the issue and was constantly given a different story, at first they told me warranty service needed to be addressed by [redacted] which was since they are just the seller and this is a manufacturer's warrantyThen they claimed I purchased it over years ago so the warranty was expired, but after I provided proof of the purchase they changed the warranty date to reflect years instead of They actively reduced my warranty in order to avoid repairing my monitor which was very close to expiration but still validI checked the date online when I started this process and it was still valid but now the date has changedEvery time I attemp
I was the unlucky fate of buying a Dell computer from a Microsoft store in [redacted] The Dell laptop was issued under the name of Microsoft in [redacted] and was considered a US based laptopThis was the a Dell Signature Edition 15" laptop After a month and half of using the left hinge broke off, the laptop hadn't been dropped, this was just regular use and opening and closing of the lidI continued to use it for a week or so after this just to realise that the "touch screen" of the laptop also cracked from the area of the same hinge Now I have a broken hinge and a cracked touch screen, the laptop is not usable on its ownI would be flying in a month from the time this happened and thus needed the laptop fixed before I leave The main problem begins now: [CC = Customer Care for short] Dell CC call to [redacted] , results in no resolution, they tell me that the laptop is in warranty so they will see what can be done I explain my problem to 6-employees while being circl
We purchased an item from Dell and reported it non-workingI was on the phone for about hours but none the less, I was told we would be sent a replacementSince then I have been emailed, several times going back and forthI am first promised a replacement, then weeks later after several emails i'm told I will get a call for troubleshootingThen I explain we already did troubleshooting and once again im promised a replacementSeveral weeks later after many sent emails and no package, I receive another email stating I will be getting a call for TroubleshootingI have been stuck in an endless loops for several months now and frankly it seems they don't want to honor their return policyIt also is clear that all their representatives are only trained to answer with copied templates and cannot solve anything outside of the usual provided scriptIt has been several months now and this has to be the worst experience I've ever had with a company
This is regarding to the order number [redacted] , C
r: [redacted] , Dell Purchase ID: [redacted] there should have $Dell promotional card with this card arriving within 10-days, but now it is already more than days and I still haven't got it yetI have contacted Dell many times, and never got a response
I purchased a Dell laptop with Windows Dell apparently had a known issue that their Wifi/Bluetooth Card does not work with Windows Being naïve, I thought, no how could my brand new laptop not be workingWe even switched service providers and with still having the same issue, I realized that it was my actual laptopI've contacted Dell over and over regarding the issue and no resolutionAll I hear is that they will charge me for any assistanceHow terrible! How can you just not care about your products? I can not do my schoolwork on here, which was the main purpose in getting the laptop
I ordered a notebook from dell and when it arrived wit was the wrong color so strike one I called they offered me a $refund OK whatever Then I try to eat it up and it doesn't work I call and get hung up on I call back angry this time and get hung up on again now in that min ordeal the screen finally turned to the screen saver Ok great but that's as far as it goes it doesn't open anythingI call again and got hung up on again In order to get a BRAND NEW notebook to work in any way I've had to call times reset it twice sit and wait a good 10-mins to get to the desktop screen for it to not go any further once you exit the internet page you can't reopen it without having to reset the notebook and start the process over I need this for school and I have called times so I'm not getting far with them
They canceled an order with absolutely no communication to that it was canceled and why it was canceledThen the proceeded to still process the order of software that is useless with out the computer to go with it
I am the deputy director for cybersecurity for the DoD I am quite particular about where I spend my precious dollars I am also an integral part of the decision making apparatus in determining where we spend out IT/computers dollars within the agency I recently spent dollars and purchased three (3) Dell Inspirons for my wife and daughters to use for school and work I was initially pleased with the purchase and although I could have bought ANY other cheaper brand I opted to go with Dell based on my professional experience coupled with the stated testimonials I read regarding the Inspiron model I am saddened to say this model has performed miserably and fallen well below my expectations The "hinge issue" that I am certain you are aware of has manifested on ALL THREE of the laptops, rendering each inoperable The failure is undoubtedly due to a design flaw which inevitably leads to structural and mechanical breakdown I called the helpdesk initially and was "thins
I purchased an Alienware certified refurbished device from Dell outletWhat I received was a unit with a dentI promptly emailed the CS team with a photo of the dent and they agreed to replace the unitThey sent a unit that was inferior in config than the one I had purchasedI returned the unitI spent the next few days trying to explain to your team what components were different, literally had to send them exact differences for them to understandThey seem to not understand basics like clockspeed of a RAM or differences in wireless cardsThey told me I should just take a $refund because they can't guarantee me another unitI explained to them I want the machinie and I would like an equal or better unitFew days later they came back and said sorry we don't have a machine for you, you should just take a refundI pointed out at any given moment there are equal AND better machines available on dell outlet that I can just purchaseThey said the inventory is not right so tho
On Dec 18, my out-of-warranty Dell laptop broke I returned the laptop to Dell for repairs at an agreed price of $I was told they could not replace the broken screen but could send me a refurbished laptop for the same priceI agreed to that on 1/29/16, while I was away from home (left on 1/16/16, returned on 3/11/16) I received a replacement sometime in FebI'm a truck driver away from home weeks at a time then, home for days So I opened the box but the laptop did not turn on until I plugged the power cord inI discovered on 3/16/that the laptop did not work Since 3/18/i've been shuttled between in in-warranty and out-of-warranty departments trying to get a replacement laptop sent to me Dell is insisting that I get the defective laptop repaired It has been escalated to the highest level (of course in India) and they are basically ignoring me at this point I took the laptop to FedEx yesterday 4/30/I've been trying to speak with Dell to let the
On Black Friday I purchased a Dell computer on line I received and started using the item on December 4th December 7th the computer needed to be returned to have the mother board replaced Once the computer was received back twice I had to spend four hours stripping the computer and reloading info Dell FINALLY agreed in February after two months of arguing to replace the computer The new computer arrived and it does not work Again, hours on the phone On November 18th a service tech from Worldwide Tech came to replace the wireless card Replacement computer does not work either I have spent at least hours trying to resolve the issue
I purchased a refurbished all in one Desktop back in Sept I have bought Dell products for many many years and they have been great NOT the case now Within days the screen would go black while I was working on it as well as sometimes I would leave my desk and it would be black when I got back Moved the mouse, touched the keyboards, NOTHING Pushed power button, NOTHING Would have to unplug power supply Plug it back in and it would come back on May work a day, maybe work days But would eventually go black again Called Dell, they ran diagnostics then they had me mail it to their repair location Mailed it on a Fri and the following Fri they called and emailed saying it had been shipped back Within a week or so, same thing happened So I called them They ran diagnostics and they had me mail it back to them AGAIN This time took longer No call or email stating it had been shipped....just showed up.....with a note stating they found nothing wrong and did NO
Long story shortI paid full price for a new monitor but end up getting a refurbished itemDell claim the monitor to be new and ask me to prove it otherwise, but I have reason that they are not telling the truth Here is a recap of what have happened since day (this is based on email conversation with DellIt can track by Dell with the service request number [redacted] and [redacted] ) 9/20/2016: monitor purchased from [redacted] website 9/27/2016: SR [redacted] filed due to monitor flicker 9/28/2016: flicker issue is not resolve with different cable and different laptop driving it 10/4/2016: Dell request PPID to process the replacement 10/5/2016: All necessary info (PPID, invoice no, customer no, and order no) provided to Dell 10/5/2016: Dell confirm to fix this issue ASAP 10/12/2016: I email Dell to request a status update 10/15/2016: Dell representative said he is on sick leaveWill respond when he is back 10/20/2016: I email Dell to request another status upda
I had an issue with my computer in which the hinge of the computer was dislocatedI contacted Dell in regards to the issue under the service tag [redacted] I was assured that my computer would be fixed, I have proof that a member at Dell's support team said it would be coveredWhen sent in, however, I was informed the computer would cost $to repair, which is about how much I paid for itNot only did they not repair my computer, they did nothing in the rudest manner possible, which included constant repeat emails, and accusing me of things I didn't do
on augest I ordered over the phone a Xerox laser printer I also ordered a lg 49uk6300pue on Friday aug 10th I got both the lg 49uk6300pue came in a plain brown box it had no invoice all it had was a fedx lable with no markings of what was in the box I thought that was strage I called lg and was told nothing is shipped with no info on the box I was told that was a plaine box to repack and sold or remanugaured so I pay for a new tv and got a used on I was to many times by dell to open it I would not I wanted it to be shipped back but I was to I would get the same exact tv back not a different one there is no markings on the box I don't know the model of the tv or the serial number im very up set if I sent it back id have to pay 15% restocking fee I don't know whats in the box I was told there was a packing sliup but the fed ex lady said there was not I was / I offered to pay more to get a different tv a samsung but was told id get the same lg49uk
I have complaints There is a very strange odor coming from my DELL laptop I have heard there is issues with some laptops smelling like urine I have allergies and asthma and while I am at the computer and for about hours after getting off I have BAD headaches and am concerned it may bring on my asthma Also when I totally cut my laptop off and then repower it I get a message about the battery I am SCARED TO DEATH one day I will come back and ALL my computer information will be gone
Bought DELL ALIENWARE 17Rwith 4k display,250GB SSD, NVIDIA 980M and intel Bought this computer in November and was delivered with non functioning LED lights and would repeatedly crash when ever any video was run and constantly rebootsGraphics drivers constantly crashed and was reinstalled multiple times but didn't resolve the issueFinally tech support initiated a service call to replace the motherboard to fix crashing and replace LED'sI was told on 2/5/a tech would be out in business days (like it says on there agreement) but initiation was screwed up, called a week later a supervisor fixed and requested parts shippedFinally on 2/20/a technician comes out and replaces the mother board but says some how the SSD hardrive got corrupted and would have to restore windowsThis ended up wiping out months of work on my computerTech supports response was "well you should have backed up your computer"Not once did they say I would need to back up hard drive for a mo
I have a Dell laptop that is still under warrantyThree months after purchase, the hard drive broke for the first timeI am now on my third broken hard drive and have come to realize that instead of the quality laptop I had expected from Dell I have instead purchased a lemonAfter numerous calls with both technical and customer support, it has become clear that they are not willing to rectify the situationThey have told me that they are unwilling to fix my laptop in the form of a replacement for refund because, in their words, if they do it for me they will have to do it for everyoneThis sort of problem solving and customer support solutions are disturbing at bestI have tried to resolve the issue to no availI am open to a company credit should they truely not be able to replace the machine
I purchased a Dell Inspiron ilaptop (on November 2015) with screen defects that got worse over time, so I decided to claim my warranty and send it in for repair (December 2016)My claim was accepted, and when I received the laptop, the replacement LCD screen had the same screen defect (January 2017)I decided to call Dell and send them my laptop one more time to fix the issueHowever, instead of just replacing the LCD screen, multiple parts were replaced (February 16, 2017)The parts included, "IO/Daughter Board, Heatsink, Main Logic Board, Palmrest, Cables, LCD display, and operating system"The replacement of these parts was unwarranted and unnecessaryUp until this point, the only issue with the laptop was the distortion in the display Upon receipt of the laptop the second time, a month and a half later (March 31, 2017), the computer no longer powers onWhen the incident occurred the laptop went on standby and frozeRegardless of the keys I pressed, the computer
This is my second complaint filed against the company After a year of battling with them to teplace a defective computer, they finally replaced itI initially called them when I received it because it did not include Microsft office products like the original computer purchased I have been trying to get a product key from them with no luck Secondly, one of my keys fell off on the keyboard at the beginning of January I have called every week since then and have been on hold at least minutes each time All the do is trabsfer me from department to department Then when they promise to look into it and call me back they never do I even have emails from them promising someone will call Here is a log from just this month: 1) 2-10-16: on hold minutesRep, "Submarian" # [redacted] said [redacted] would call back (I have exchanged emails with him) Dell | Advanced Resolution Group Phone + [redacted] ***, Extn: [redacted] When I try calling this number, I am not ab
I have a Dell U3515W monitor, purchased from The [redacted] Store on Feb27th which recently stopped displaying imagesThis model has a year warranty which is clearly documented on Dell's product webpage The only mention of warranty on the box (which I still have) says to check Dell's websiteI contacted Dell multiple times about the issue and was constantly given a different story, at first they told me warranty service needed to be addressed by [redacted] which was since they are just the seller and this is a manufacturer's warrantyThen they claimed I purchased it over years ago so the warranty was expired, but after I provided proof of the purchase they changed the warranty date to reflect years instead of They actively reduced my warranty in order to avoid repairing my monitor which was very close to expiration but still validI checked the date online when I started this process and it was still valid but now the date has changedEvery time I attemp
I was the unlucky fate of buying a Dell computer from a Microsoft store in [redacted] The Dell laptop was issued under the name of Microsoft in [redacted] and was considered a US based laptopThis was the a Dell Signature Edition 15" laptop After a month and half of using the left hinge broke off, the laptop hadn't been dropped, this was just regular use and opening and closing of the lidI continued to use it for a week or so after this just to realise that the "touch screen" of the laptop also cracked from the area of the same hinge Now I have a broken hinge and a cracked touch screen, the laptop is not usable on its ownI would be flying in a month from the time this happened and thus needed the laptop fixed before I leave The main problem begins now: [CC = Customer Care for short] Dell CC call to [redacted] , results in no resolution, they tell me that the laptop is in warranty so they will see what can be done I explain my problem to 6-employees while being circl