Dell had a promotion on their website for a video game, Super Mario Kart for the Nintendo Switch, for $The link to the product with this advertised price was live on Monday morning, at approximately a.mWhen I tried to purchase it, the price appeared in my cart as $Customer service did not provide a satisfactory answer as to why one price was advertised and why they attempted to charge me a different price
6/13/2017: Ordered from *** Dell 24" Touch All-in-One PC 6GB RAM 1TB HDD - Black 6/22/2017: Delivered from Dell *DELL'S REPAIR CENTER'S ACTIVITY [redacted] 2/7/2018: Repair date...Unable to access siscreen Repair details: Replaced-*Hard Drive & *Main Logic Board *Reinstalled Operating System Dispatch#: [redacted] Service Tag#: [redacted] PROBLEM/ISSUE: EMPLOYEE ERROR...BACK panel damaged/marred (or unnecessarily replaced)...it was NEW!!! The manufacturer's clear protective plastic fell off only 2-weeks prior to being shipped to Dell's Repair Center Also, Dell's Repair Center failed to return: ADPT.AC.65W.LTON.3P.L6.4.5MM & CORD.PWR.125V.2.5A.1M.C5.US, but did mail them to me on 2/20/ 3/13/2018: Service Date...Dell agreed to replace defective BACK panel after reviewing photos requested of me & much debating! Repair details: REPLACED- *Plastics, *LCD Panel, & *Hard Drive
Being an avid fan of Alienware systems (before they were bought by Dell) I decided to give Alienware Aurora Ra tryOrder process from Dell was very effortless and easyUnfortunately, that's where the positive experience has ended and a nightmare has begunAlienware Aurora Rworked for three days! We're talking about brand new unitI've called Dell tech support and dispatched them on-siteAfter two visits with Dell technicians and two part swaps later on the brand new system I've been asked to call Alienware technical support and report the problemDo you see how Dell is disconnected from Alienware? Dell tried to fix it and then asked me to call Alienware support and report the problem once againMeanwhile, I can't work from home for the second week, because I'm waiting for technicians to be at my home, waiting for the parts arrive, etc As a last step, Alienware tech support asked me to send the unit back to them for repairI'm following the process and sending the unit b
I bought two laptops on July 10th, at CostcoBoth laptops are having LCD issue right out of the box and I have been keeping to send out to repair for the same problem over and over againLaptop with Service Tag number [redacted] had LCD replaced times and now it starts failing againLaptop with Service Tag [redacted] is now sending out to replace the LCD second timeBy February 15th, my laptop warranty will be expiredI have been asking Dell to either replace my laptops or to give credit back so I can buy different Dell model laptops but Mr [redacted] *** from Dell headquarter keeps declined; he wants to keep repairing the laptops Please note account number and order number are Costco infoI bought laptops at Costco online
I returned a computer to DellI was unable to reach them on the phone to meet the correct return requirementsI contacted them numerous timesI never spoke to some who speaks English nativelyI am now getting ready to pay for a computer on my credit cardthat I returned because they were not help and did not refund the money as they stated
I had a $laptop I purchased from Dell, after noticing some minor performance issues I reached out to Dell Support in late June, the technical support representative updated some of my information remotely and uninstalled a few appsEver since then my laptop has been affected and not running properly, including a reduced battery time of almost 40%, in addition to major performance issuesNow my laptop is not running at all and won't power on, when I reach out to dell support they refuse to fix it as it is now out of warranty, and refuse to acknowledge that their representative destroyed my device that I paid for it
There is no American customer service center to handle calls of privacy and access for Dell Financial Services, an arm of Dell TechnologiesI have a mental handicap and my condition is privateI basically can not handle online activities for a long period of timeMy credit cards have allowed me to do auto-pay via a saved bank account to pay my billsI have tried to make payments on my account with Dell Financial Services for my laptop to keep my account current but they charged me fees for being late despite my acute medical conditionThey waived the fees but there is still no automatic payment optionThey said that only their corporate office has authority for me to request automatic paymentThis should be illegal, to deny access to a paying customer for payment in commerce and the issue of access for future handicapped people when trying to pay their bill by phoneThe assessment of fees should be illegal since I just got handicapped and am not able to fully call or make payme
Someone fraudulantly purchased a computer with my bank card information I provided fraud info to reps was transferred to different numbers and was hung up on by all based out of IndiaNo one would help me and litteally said it's my and my banks problem Hung up on when I asked for a supervisor They acknowledge lo edged stopping order but refuse to refund my money that was fraudulently taken
Around the 14th of April I received a 12" Monitor that was shipped to my address; and also a warranty was billed to my dell preferred acctNeither of which I ordered; when I called and informed "dell tech concierge" that I didn't place an order for the item or a warranty; they told me to hold it and that they would send out a return labelSo that FedEx could pick it up, instead I received a Bill which was already pass dueI continue my attempts to return this item and be refunded for the warranty to no avail, the item remain packaged and unopened, and I'm told that it's been days so it's not returnable which is not my fault because I never received a return label as promised
I called Dell on Cyber Monday 11-26-at 3:50pm pacific time about the Inspiron windows home, GB memory and 500GB hard driveI purchased this same exact computer on 11-23-in around noon for $+ tax I was going to cancel the order and repurchase for the $special; however the first associate said to not cancel the order, it had not been shipped, they would give me the price differenceThe item was available and she would transfer me An hour later and representatives, Dell has no record of the refund, the final Sale associate told me they would be fine when I reported their unethical practices because they keep emailed records of their conversations; however when pressed the Manager admitted the associates did NOT document our conversations, only that they had checked the shipping on the computer The Associates did the Bate and Switch Technic of keep me on the phone long enough, transfer, transfer, transfer, no documentation, then when all t
I have a Dell Laptop that The [redacted] issued me so I can order my Medication and stay in contact with my Doctor'sI had the system for a little over two years, then the screen stared going in and out, so I call Dell tech supportT hey fixed it so he stated few weeks later it stared againSo called again this time they sold me some soft ware that would fix the problemFew weeks latter it was back this time the updated the driversMarch on a call to dell to help with a problem I told the tech that the old problem was still there as well as my new issueAt that point I was informed that I needed to buy a protection plan for about $or $I decline Stated that they never fixed the old problem, to do would be throwing away moneyAfter the warranty was off I stared looking for some-one that could fix a Dell laptop Soon as the system powerthe tech told me I had a bad cable, He stated if you had this problem and reported to dell, they new what the problem was, but didn't
I ordered a computer that was supposed to be deliver to me through expedited delivery since they initially forgot to ship the pc when I ordered it I called to complain and they did a day shipping weeks ago and its been an additional week and still no pcI called [redacted] regarding the tracking number and [redacted] states the PC was never shipped and a label was only made for them to ship I called Dell to cancel the order due to the problems and they said they wont cancel until I receive the pc I stated how can I receive a pc you never shipped or is lost by youthey told me I would have to waitI want this resolved immediately Dell Order # [redacted] and [redacted] shipping # [redacted]
New computer from Dell stopped working weeks after the month warrantyI've had numerous calls with support & eventually received a disk with the Windows operating systemInstalling that did not workAfter spending hours on this & calling Dell again for support with the received disk, I was told tech support could not help me because my case was escalated & would have to wait for someone to contact meI wasted additional time on this machine & had hours of lost productivityAs a former IT Director, I know this issue goes beyond a fresh install of the operating systemSince they won't let me send it back for repair & tech support will not assist (both things that are allegedly included in the warranty), I want a refund They sold me a defective machine & I have little expectation that it will function well since it only lasted for weeksThey need to do the right thing
On 8-28-I purchased a Dell All-in-one computer for $ On 6-24-I had a Geek Squad technician come out because the computer was not working and was saying that there was no hard drive detected After Geek Squad said they could do nothing about it and that Dell would have to handle it, I contacted Dell The entire computer was mailed to them on 6-27- I was told that the problem was fixed and the computer was mailed back to me After receiving it back on July 14th, I found that the computer had not been fixed and I continued to get the same error messages as before I spoke with a representative [redacted] for over an hour trying to resolve the problem and he said that I would have to pay for them to send out software to fix the problem I said that I would not pay and he hung up on me I cannot get anyone to answer my calls or emails now
I purchased a tv , sound bar and surge protector online and mistakenly put the ship to address as my bill to address This was done on a Saturday and Dell Customer Support is closed on weekends I called immediately Monday morning and began the process of correcting it Afte phones calls and computer chats, it was not fixed and the sound bar and surge protector were delivered They kept promising the tv would not, but it was I asked them to return it and they said yes Customer support was not helpful and I asked for the name/number of their corporate headquarters to get help...they refused I searched and found [redacted] on LinkedIn and emailed him He brought their Resolution Team in who, again, was not helpfulThe finally sent an employee to pick up the tv and issued a credit The problem is the credit was wrong and short I sent a note to the resolution team asking for the remaining credit and heard nothing back I again contacted Mr [redacted] who said he would
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a
I bought Dell Inspirion Computers in July of I have had no issues until February 23,I was having an issue with a LAN lineso after to hours on with customer service, they requested I send it in for repairI sent it and they said they repaired it but when I got it back I still had the same issue so I called them back againafter numerous phone calls and about another to hours later I was told to send it backSo I didHowever when I got it back the second time (which took almost weeks to "repair", I pulled it out of the box and it had a huge crack in the middle and the corner was completely crackedI called them immediatelyThey told me to plug it in and see if the issue was fixedDid not address the crack issue until I could tell them if it worked or not which it still wasn't working correctly it has been over a week since I have had the computer up and working as it is still cracked and sitting on my desk with no word as to what to doI run a hom
I got a XPS in that I received on Feb 13th of this year I noticed immediately a high pitch beep going out of the right sideI did some research and found nothing about it onlineIt happened once per start and wasn't all that loud at first so I didn't think much of itOver time it became more and more loud and frequent to the point that I stopped using the laptop completely because the random high pitch half second beeps would make me jump and my girlfriend heard it on the opposite side of the house rooms away I exhausted everything I knew to try and by this point I noticed some forum posts about this same issue so I contacted support on April 3rd thinking it was now a known hardware defect and not something that a new driver or firmware update would fixI ship the laptop out to Dell for the 1st timeI tell them it's likely a hardware issue under the enter/backspace keyI hear it even with the speakers at 0% I get it back and all they did was reinstalled the OS
Inspiron Service Tag: [redacted] | Express Service Code: [redacted] Dell laptop has a right cracked/case hinge that is a recurring issue with this particular model Inspiron I contacted Dell, customer service blamed me for the broken laptop There have been numerous complaints about the exact same defect occurring on this model Inspiron 5547, it is obviously a manufacturing defect Thanks
I had multiple customer service issues including order being cancelled, speaking to up to documented individuals and different phone numbers to resolve an order issueWhen trying to contact administration, was bullied out of promised +$ compensation because I wanted my complaint escalated above Mr [redacted] Arundale, who claims to be the highest customer service representative at Dell, which is a lie Dell has serious issues with customer service and coordination of orders, website data and correspondence with customers
Dell had a promotion on their website for a video game, Super Mario Kart for the Nintendo Switch, for $The link to the product with this advertised price was live on Monday morning, at approximately a.mWhen I tried to purchase it, the price appeared in my cart as $Customer service did not provide a satisfactory answer as to why one price was advertised and why they attempted to charge me a different price
6/13/2017: Ordered from *** Dell 24" Touch All-in-One PC 6GB RAM 1TB HDD - Black 6/22/2017: Delivered from Dell *DELL'S REPAIR CENTER'S ACTIVITY [redacted] 2/7/2018: Repair date...Unable to access siscreen Repair details: Replaced-*Hard Drive & *Main Logic Board *Reinstalled Operating System Dispatch#: [redacted] Service Tag#: [redacted] PROBLEM/ISSUE: EMPLOYEE ERROR...BACK panel damaged/marred (or unnecessarily replaced)...it was NEW!!! The manufacturer's clear protective plastic fell off only 2-weeks prior to being shipped to Dell's Repair Center Also, Dell's Repair Center failed to return: ADPT.AC.65W.LTON.3P.L6.4.5MM & CORD.PWR.125V.2.5A.1M.C5.US, but did mail them to me on 2/20/ 3/13/2018: Service Date...Dell agreed to replace defective BACK panel after reviewing photos requested of me & much debating! Repair details: REPLACED- *Plastics, *LCD Panel, & *Hard Drive
Being an avid fan of Alienware systems (before they were bought by Dell) I decided to give Alienware Aurora Ra tryOrder process from Dell was very effortless and easyUnfortunately, that's where the positive experience has ended and a nightmare has begunAlienware Aurora Rworked for three days! We're talking about brand new unitI've called Dell tech support and dispatched them on-siteAfter two visits with Dell technicians and two part swaps later on the brand new system I've been asked to call Alienware technical support and report the problemDo you see how Dell is disconnected from Alienware? Dell tried to fix it and then asked me to call Alienware support and report the problem once againMeanwhile, I can't work from home for the second week, because I'm waiting for technicians to be at my home, waiting for the parts arrive, etc As a last step, Alienware tech support asked me to send the unit back to them for repairI'm following the process and sending the unit b
I bought two laptops on July 10th, at CostcoBoth laptops are having LCD issue right out of the box and I have been keeping to send out to repair for the same problem over and over againLaptop with Service Tag number [redacted] had LCD replaced times and now it starts failing againLaptop with Service Tag [redacted] is now sending out to replace the LCD second timeBy February 15th, my laptop warranty will be expiredI have been asking Dell to either replace my laptops or to give credit back so I can buy different Dell model laptops but Mr [redacted] *** from Dell headquarter keeps declined; he wants to keep repairing the laptops Please note account number and order number are Costco infoI bought laptops at Costco online
I returned a computer to DellI was unable to reach them on the phone to meet the correct return requirementsI contacted them numerous timesI never spoke to some who speaks English nativelyI am now getting ready to pay for a computer on my credit cardthat I returned because they were not help and did not refund the money as they stated
I had a $laptop I purchased from Dell, after noticing some minor performance issues I reached out to Dell Support in late June, the technical support representative updated some of my information remotely and uninstalled a few appsEver since then my laptop has been affected and not running properly, including a reduced battery time of almost 40%, in addition to major performance issuesNow my laptop is not running at all and won't power on, when I reach out to dell support they refuse to fix it as it is now out of warranty, and refuse to acknowledge that their representative destroyed my device that I paid for it
There is no American customer service center to handle calls of privacy and access for Dell Financial Services, an arm of Dell TechnologiesI have a mental handicap and my condition is privateI basically can not handle online activities for a long period of timeMy credit cards have allowed me to do auto-pay via a saved bank account to pay my billsI have tried to make payments on my account with Dell Financial Services for my laptop to keep my account current but they charged me fees for being late despite my acute medical conditionThey waived the fees but there is still no automatic payment optionThey said that only their corporate office has authority for me to request automatic paymentThis should be illegal, to deny access to a paying customer for payment in commerce and the issue of access for future handicapped people when trying to pay their bill by phoneThe assessment of fees should be illegal since I just got handicapped and am not able to fully call or make payme
Someone fraudulantly purchased a computer with my bank card information I provided fraud info to reps was transferred to different numbers and was hung up on by all based out of IndiaNo one would help me and litteally said it's my and my banks problem Hung up on when I asked for a supervisor They acknowledge lo edged stopping order but refuse to refund my money that was fraudulently taken
Around the 14th of April I received a 12" Monitor that was shipped to my address; and also a warranty was billed to my dell preferred acctNeither of which I ordered; when I called and informed "dell tech concierge" that I didn't place an order for the item or a warranty; they told me to hold it and that they would send out a return labelSo that FedEx could pick it up, instead I received a Bill which was already pass dueI continue my attempts to return this item and be refunded for the warranty to no avail, the item remain packaged and unopened, and I'm told that it's been days so it's not returnable which is not my fault because I never received a return label as promised
I called Dell on Cyber Monday 11-26-at 3:50pm pacific time about the Inspiron windows home, GB memory and 500GB hard driveI purchased this same exact computer on 11-23-in around noon for $+ tax I was going to cancel the order and repurchase for the $special; however the first associate said to not cancel the order, it had not been shipped, they would give me the price differenceThe item was available and she would transfer me An hour later and representatives, Dell has no record of the refund, the final Sale associate told me they would be fine when I reported their unethical practices because they keep emailed records of their conversations; however when pressed the Manager admitted the associates did NOT document our conversations, only that they had checked the shipping on the computer The Associates did the Bate and Switch Technic of keep me on the phone long enough, transfer, transfer, transfer, no documentation, then when all t
I have a Dell Laptop that The [redacted] issued me so I can order my Medication and stay in contact with my Doctor'sI had the system for a little over two years, then the screen stared going in and out, so I call Dell tech supportT hey fixed it so he stated few weeks later it stared againSo called again this time they sold me some soft ware that would fix the problemFew weeks latter it was back this time the updated the driversMarch on a call to dell to help with a problem I told the tech that the old problem was still there as well as my new issueAt that point I was informed that I needed to buy a protection plan for about $or $I decline Stated that they never fixed the old problem, to do would be throwing away moneyAfter the warranty was off I stared looking for some-one that could fix a Dell laptop Soon as the system powerthe tech told me I had a bad cable, He stated if you had this problem and reported to dell, they new what the problem was, but didn't
I ordered a computer that was supposed to be deliver to me through expedited delivery since they initially forgot to ship the pc when I ordered it I called to complain and they did a day shipping weeks ago and its been an additional week and still no pcI called [redacted] regarding the tracking number and [redacted] states the PC was never shipped and a label was only made for them to ship I called Dell to cancel the order due to the problems and they said they wont cancel until I receive the pc I stated how can I receive a pc you never shipped or is lost by youthey told me I would have to waitI want this resolved immediately Dell Order # [redacted] and [redacted] shipping # [redacted]
New computer from Dell stopped working weeks after the month warrantyI've had numerous calls with support & eventually received a disk with the Windows operating systemInstalling that did not workAfter spending hours on this & calling Dell again for support with the received disk, I was told tech support could not help me because my case was escalated & would have to wait for someone to contact meI wasted additional time on this machine & had hours of lost productivityAs a former IT Director, I know this issue goes beyond a fresh install of the operating systemSince they won't let me send it back for repair & tech support will not assist (both things that are allegedly included in the warranty), I want a refund They sold me a defective machine & I have little expectation that it will function well since it only lasted for weeksThey need to do the right thing
On 8-28-I purchased a Dell All-in-one computer for $ On 6-24-I had a Geek Squad technician come out because the computer was not working and was saying that there was no hard drive detected After Geek Squad said they could do nothing about it and that Dell would have to handle it, I contacted Dell The entire computer was mailed to them on 6-27- I was told that the problem was fixed and the computer was mailed back to me After receiving it back on July 14th, I found that the computer had not been fixed and I continued to get the same error messages as before I spoke with a representative [redacted] for over an hour trying to resolve the problem and he said that I would have to pay for them to send out software to fix the problem I said that I would not pay and he hung up on me I cannot get anyone to answer my calls or emails now
I purchased a tv , sound bar and surge protector online and mistakenly put the ship to address as my bill to address This was done on a Saturday and Dell Customer Support is closed on weekends I called immediately Monday morning and began the process of correcting it Afte phones calls and computer chats, it was not fixed and the sound bar and surge protector were delivered They kept promising the tv would not, but it was I asked them to return it and they said yes Customer support was not helpful and I asked for the name/number of their corporate headquarters to get help...they refused I searched and found [redacted] on LinkedIn and emailed him He brought their Resolution Team in who, again, was not helpfulThe finally sent an employee to pick up the tv and issued a credit The problem is the credit was wrong and short I sent a note to the resolution team asking for the remaining credit and heard nothing back I again contacted Mr [redacted] who said he would
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a
I bought Dell Inspirion Computers in July of I have had no issues until February 23,I was having an issue with a LAN lineso after to hours on with customer service, they requested I send it in for repairI sent it and they said they repaired it but when I got it back I still had the same issue so I called them back againafter numerous phone calls and about another to hours later I was told to send it backSo I didHowever when I got it back the second time (which took almost weeks to "repair", I pulled it out of the box and it had a huge crack in the middle and the corner was completely crackedI called them immediatelyThey told me to plug it in and see if the issue was fixedDid not address the crack issue until I could tell them if it worked or not which it still wasn't working correctly it has been over a week since I have had the computer up and working as it is still cracked and sitting on my desk with no word as to what to doI run a hom
I got a XPS in that I received on Feb 13th of this year I noticed immediately a high pitch beep going out of the right sideI did some research and found nothing about it onlineIt happened once per start and wasn't all that loud at first so I didn't think much of itOver time it became more and more loud and frequent to the point that I stopped using the laptop completely because the random high pitch half second beeps would make me jump and my girlfriend heard it on the opposite side of the house rooms away I exhausted everything I knew to try and by this point I noticed some forum posts about this same issue so I contacted support on April 3rd thinking it was now a known hardware defect and not something that a new driver or firmware update would fixI ship the laptop out to Dell for the 1st timeI tell them it's likely a hardware issue under the enter/backspace keyI hear it even with the speakers at 0% I get it back and all they did was reinstalled the OS
Inspiron Service Tag: [redacted] | Express Service Code: [redacted] Dell laptop has a right cracked/case hinge that is a recurring issue with this particular model Inspiron I contacted Dell, customer service blamed me for the broken laptop There have been numerous complaints about the exact same defect occurring on this model Inspiron 5547, it is obviously a manufacturing defect Thanks
I had multiple customer service issues including order being cancelled, speaking to up to documented individuals and different phone numbers to resolve an order issueWhen trying to contact administration, was bullied out of promised +$ compensation because I wanted my complaint escalated above Mr [redacted] Arundale, who claims to be the highest customer service representative at Dell, which is a lie Dell has serious issues with customer service and coordination of orders, website data and correspondence with customers