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Chyzy Sales & SVC

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Chyzy Sales & SVC Reviews (3164)

I ordered LG television through Dell Inc online for Christmas holidayThe order was placed on 12/12/I contacted them today to initiate a return and was told since the order was placed on Dec the day window has expiredThis is not fair because the gift was not set up until after ChristmasI live in GA and we have had inclement weather since Christmas and New YearsI just want to return this merchandise since the resolution does not has clarityAlso, I called on 12-for warranty to be placed on TV but I was disconnected times via phone and times todayThis company has audacity to have sub par return policy but cannot provide adequate assistance for customer serviceThis is a scam

I bought this new Dell Inspiron 14-Laptop from themOnce I got the laptop that is when I started the laptop and after a couple of weeks I had trouble with itSo I called them at the number listed and got no where with these peopleI once again called them yesterday and still got no where with these people Dell ripped me offI mean this laptop has the following problems which they claim cannot be repaired nor set to factory settings: Sometimes the screen freezes or goes black Some operating issues Not enough memory Not enough GB space They refuse to replace this laptop for me (for free) I have a warranty (they should send me a free one) Sites take too long to load I have been transferred department to department Cannot download or install updates

Ordered a Dell computer on Black FridayLater that day I found an HP that was $cheaper with same specsI contacted Dell to try to get price reduced but was only offered $offI cancelled the order less than hours from the time I placed it and was told that I could not cancel the order even though it was one of the options on the customer portal that was emailed to meI contacted customer service and again was told the order MUST go throughI stated that it is not necessary to create this product and force me to have to mail it backDell refused to cooperate and is insisting on mailing the product

Purchased new computer in February 2016, computer had wireless card issues in April that was resolved by remote by a tech from Dell In June computer again had issues with the wireless card that was taken care of by a tech In Sep computer completely stopped booting upAfter several hours on phone tech said they were sending a mother board and hard drive for the computer to be installedTwo days later tech shows up and replaced mother board and checked out the system, computer still doing same thingTech called Dell support to report problem and Dell tech support said you have a hard drive already thereOnsite tech said that the SSD hard drive is what it needs and not the TB hard driveAfter min of going back and forth with the online tech support we were told to call another number for helpCalled the other number and they said they would send out a SSD hard drive with an image on it and a USB recovery stickThree days later a onsite tech showed up with a

Purchased computer Service Tag [redacted] on 11/13/noticed on 12/14/the computer developed a a vertical line defect in the display • Contacted Dell and arranged for warranty repair on 12/14/ •On Jan 2, I received computer in a worse condition the replacement screen as smudges around border and the chassis warped Both are documented via photos and video and have been submitted to Dell • I contacted Dell Support immediately on 1/2/and after hour minutes of being on hold was told and escalation team member would contact me in hrs • on 1/3/in the afternoon Mr [redacted] contacted and me and immediately declared that the warped computer was not possible and still be working I became upset and I have video proof that proves otherwise • after a very rude interaction another repair is being scheduled After the interactions I felt it necessary to launch a complaint against the escalation team member [redacted] ***

When I was trying to order the product, I called customer service to place the order using my dell preferred account.  When I speaking with sales they said they could not help me and transferred me to customer service.  Customer service said I need to place the order with sales and transferred me to sales.  The call got disconnected and I called sales to explain the situation and requested to speak to his manager about being transferred so many times.  I was told due not being helped right away that I would receive a discount on the order once I placed the order and customer service would take care of it.  I placed the order and they transferred me to customer service and the call got disconnected again.  I called customer service and explained the situation and they said they would get their manager to help me.  The call got disconnected again, I promptly cancelled my order due to my frustration.  I did not receive a cancellation no

I bought this Laptop Brand new less than weeks it failed on meAnd I have had problems with it every since I bought itIts over heating and very slow and it dose not hold a charge for more than 45mins it has turned into a $paperweightI have called many times for service and each time they give me some excuse to why its not working now they are saying its my fault because they can't or don't want to fix itI had real I have real bad hardware issuesNow when they had a guy to do a remote service on my laptop he installed this malware stuff the guys did thisI never had malware issues because I didn't do much internet on the laptopOnly until recentlynow I am having major problems with this LaptopI want a new and better laptopI bought this because I thought it would be fast as advertised but I found out the processor on this unit is only putting out 2.8ghz and its boost is that does me no goodI need the to start not a boostI only got this because Alienwa

I purchased two WD Blue PC SSD WDS250G1B0A Solid State Drives from Dell's website for an advertised price of $eachI first purchased one and then purchased another a few moments laterThe next day I received two emails claiming my order has been canceled due to a price error on Dell's sideI contacted Dell support with no help but saying the same thing the email says that they can't do anything, that it was just an error and it won't happen againI insisted that if I purchased a product for a certain price from their website and that they should honor their price they list it since it was an error on their side not mine but with no resolution, so my order will be cancelled and I will not received what I have ordered

11/25/I awoke early and bought a inch Samsung TV from Dell's website for 349.99, after taxes (Dell Purchase ID [redacted] Cr: [redacted] Samsung Inch LED Smart TV U N50J5200AF HDTV) that included day delivery as part of the Black Friday specialAfter about a week of seeing my order confirmed and processing, it was cancelledAt first their support tried to say my card did not go throughWhen put through to the vended company that processes their charges, I was told they were informed the order was cancelled by me, so they could not undo itOf course this was not trueCitibank was able to see that no attempt was made to charge the TVThe account had close to 20,dollars of available creditAfter about hours total I finally got to a supervisor in salesHis assistant [redacted] gave me the option of buying the same TV over again for a total of and a dollar gift card (Dell Purchase ID: [redacted] )The supervisor stated that

July 6, 2015, I purchased a DELL inspirion laptop, online from a Dell.com After assessing my personal use of a computer, the Dell sales agent recommended the Inspiron After I agreed to purchase it, the agent told me about the "Standard Dell Warenty" that came with my laptop, NEVER ONCE mentioning any return policy deadline This laptop is inoperable because it has a curser that ramdomly jumps around the screen and sticks I have done everything that Dell has told me to do to fix this problem but it isn't fixed I am requesting a refund They ID their computers and can find it's history by Express Code Service # First laptop # is [redacted] and 2nd is [redacted] Also by a Tag # on the back: 1st is [redacted] and 2nd laptop tag is [redacted] There have been at least documented emails and more phone calls The Dell Resolutions.com dept returned one of my emails to a foreign postal service

Defective item.On May I received a computer from Dell.com was an inspiration service tag was boy [redacted] ***Attempting the set the Computer up I ran into a problemThis computer had windows installI received a message that the Windows update is availableWhen I attempted to upgrade I received a message saying Windows needs more spaceGB I attempted to contact Dell and was disconnected on four different occasions on the fifth occasion the tech answering the phone told me that this was a software not a hardware problem that you would have to transfer me to the resolutions At the resolution Center I was told it this with the software problem and it was not covered under warrantyThat I would have to pay $to have this issue solved I do not understand why a unit that is warranted cannot be repaired without charge three days after purchasing the unitThis was a new unit and had a one-year warrantyEven though it was defective they want additional

I ordered an XPS (9550) in January, (Purchase ID [redacted] / Order Number [redacted] ) It worked great for a month and a half and then I had an incident where a Dell technician came to fix a minor problem It ceased working from that point on Dell was never able to fix it over the course of weeks and many many hours with tech support and sending it back and reinstalling and having new parts put in I returned it and after about a month they refunded me most of the money (- this was in July) I was told shortly after the remaining amount due (and 101.80) would be refunded This has not occurred to date and [redacted] has ceased responding to my emails Dell has blown it so entirely with this order and at this point I just want the remaining money refunded I have since switched to a company that cares about its customers I am convinced, at this point, that Dell does not

I made order for the dell mobile workstation M3510.But I found the laptop was Latitude E5570.It was tally not I want.So I requested the return.But now I can not get the return label for it

I purchased a Dell desktop and monitor on 3/14/(order# [redacted] )Both desktop and monitor were to ship a few days apartMonitor was shipped and receivedI then learned the desktop unit was not going to be available for multiple weeks (it may have been 4-weeks, don't recall exactly)When I heard this, I asked if Dell would extend the warranty on the monitor to match that of the desktopI was told 'no'I asked if another desktop could be substituted with a shorter delivery periodAgain, I was told 'no'I proceeded and cancelled the entire order on 3/17/and requested instructions for returning the monitor for creditI was given shipping information and returned the monitor and it was received at Dell Returns in [redacted] on 3/21/@ 11:am local time (UPS tracker# [redacted] ) Dell never credited me back for the returned monitor ($163.70), even after multiple calls to Dell Customer CareI contacted my credit card ( [redacted] ) to dispute the chargeI was iss

I purchased a Dell Venue Tablet from a Best Buy in New Hampshire in March for $It seemed like a great deal for a tablet with decent specs and a good screen I consider myself very tech savvyI read news and reviews for new smartphones and tablets and computers almost dailyI've loved android devices since I got my first, in I had a Google Nexus tablet before I had this Dell Venue tablet From just about the very first day, this tablet clearly lacked the processing power to be used in any capacity that didn't make me want to smash the thingIt freezes if you do anything, from opening a new application to swiping between home screens to just adjusting the volume or turning the screen on/off After a few months of embarrassment and frustration and holding out for an update that would make this tablet useful in any way, there was nothingI searched the Dell forums online ( [redacted] ) a

I should note that the instant I informed Dell via their Facebook page that I had contacted the Revdex.com, the immediately removed my access to their page and deleted all posts I had made and their responses to themI should also note that I had been impressed with the quality of their product, it is their customer service that is horrible On 3/7/my Dell laptop died due to motherboard failureIt is an older laptop and no longer under warrantyBecause it had worked so well and because I did not want to go through the process of re-installation of all software again, I thought Dell service was warrantedI looked at the Dell website and if I am not mistaken, it says that it will repair their machines for $This was a good optionNote, I had registered the computer with Dell on 8/27/2012, providing all computer information and setting up an accountI have the confirmation to prove registration and account setupI contacted Dell supportThey would not talk to me without what they called a Service Tag (serial number)I asked where I could find this number and was told it was on a sticker on the bottom of the computerThe computer was well traveled and the sticker had fallen offThe representative (and the dozens after) asked for my email and phone numbers to look up the accountThey claimed the could not find the account (later a person in the parts order department found my account immediately but refused to provide the service tag number)I was informed that there was nothing that could be done without the service tag (which is on a sticker, using very poor adhesive, found on the original box (thrown away years ago after warranty expired) and on the bottom of the laptop (fallen off due to poor adhesion and laptop use)Dell refused to service a Dell product because it was missing a sticker AND because they could not find the registration information (which I had provided when I registered) in their systemThe fact that it appeared they had neglected to care for my personal, private information really makes me question Dell's commitment to customer data securityI hope my data has not found its way into the hands of people who will abuse itOne agent did suggest I contact the parts department and gave me a numberI made the contactThe individual in the parts department immediately found my account information but refused to give me the service tag number because of security concernsThis really scared me because one department that won't give me information has my data, while the department that needs the data that would allow them to repair the machine claims they do notThe parts person looked at my information and informed me that the Motherboard would cost $900, which is more than I paid for the computer in AND more than the cost for them to repair the machineIt appears as though they are using abusive tactics to get me to go awayI have posted this experience in several social media locationsI am not the only one who appears to be having issues with Dell supportIt is impossible to get in touch with anyone in customer care, we are always transferred to tech supportTech support will not allow service of one of their own machines without a poorly adhered tagDell has mishandled my personal information and refuses to explain why one department has all the information while the other (that needs it) does notI honestly believe their personal data practices should be investigated, but that is not the Revdex.com responsibilityI may be taking that up with another organization that takes personal data security seriously

I purchase a Dell alienware Alpha unit from a party off ebayReceived unit from party and unit did not have a controller in the boxContacted Dell to purchase or receive a controller and Dell advised that I ship the unit in and they will credit me via email so I can purchase a new unit onlineSent in unit to Dell via the paid shipping labelDell received unit in Lebanon Tennese on Feb 2, Never received email from Dell on credit via email to purchase unitContacted Dell on Feb 13, to find status and Dell advised they credited back back to Dell headquarters who was the original purchaser of the console from the begininngI have been contacting customer support to try and get someone who can assist me and all I am being told is that cannot send me back my original console, that they had credited back Dell the money and that I would have to get with them to get my funds or another consoleI have contacted Dell over times and talked to their customer service reps

On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers

AWFUL REPAIR/WARRANTY SERVICEI sent in a laptop that was about to make it to its months, up until the headphone jack decided to bug out and stop working on earbuds I used on it very frequentlyI decided to chat and send it in for a repair, which took days in total to get everything replaced because Dell didn't have the parts ready for my PC, which was pretty discouragingI needed this laptop for college finals and to watch courses online, but I had to go to the library every day to study because of how delayed Dell is with their repair servicedays pass and they state that they have replaced everything on a paper and have tested it so that everything is workingOkay, I thoughtI try turning on the computer, and what greets me? A failed boot device errorHow can you test it if you can't even boot the computer? What kind of mockery is this? Research lead me to find out that I have to download Windows from Microsoft's website and reinstall it to my computerI start to have doubts: What if the computer isn't fixed after all? After hours of waiting to download and flash Windows 10, I finally boot to the computerTo my amazement, everything is hy doryUp until the point when I connect the earbuds to the headphone jack, only to get no sound AT ALLBefore it worked a tiny bit, but moving the cable ever so slightly would trigger it on and off repeatedlyNow it doesn't even work at allThe method I found to work is if I push in the earbud inside the jack, which confirms it's still loose and they didn't fix anything at allWhat is going on???? Dell supposedly replaced the motherboard and I can tell they did, the touchpad was out of place and it's hard to click on thingsI have doubts about any fixes that were made and I'm an incredibly upset college student that will be spending their final days in a college library due to lack of computer and being unable to use the most important part of the computer to meYes, I can use a speaker but that will interrupt my roommates, which are also studyingThis is incredibly disappointing and I expected a lot more from Dell

We received two new Dell all-in-one desktop computers, both of which have had multiple issues with freezing and spontaneously powering down After having our outside IT professional work on both computers, he was able to resolve the issues on one computer, however he was not able to fix the other We attempted to resolve the issue in good faith, but when we requested that Dell replace the computer, they told me that we were beyond the date to return it It was sent back to Dell after a miserable hour on the phone with their customer service department Dell simply reinstalled the operating system and returned the computer which arrived with physical damage I have, without success, spent the last week just trying to get into contact with someone at Dell that can make a decision Each person that contacts me simply says that they are contacting someone else to make a decision If this were Amazon, we would already be back up and running Worst customer service that I personally

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