Customer Service / Delivery Issues I have attempted to cancel this order now several times and I still can not seem to cancel the order Your sales representative never had me verify the shipping on the order When I received the order via email, I noticed the order was being shipped to the wrong locatoin The order should be shipped to the location on my profile [redacted] *** I have made several attempts at correcting this issue I've directed my credit card company not to pay for these items
My Dell XPS Laptop started giving blue screen problems after updating the latest drivers from Dell's website, hence I understand that Dell is responsible for this problemAnd they should resolve this problem proactivelyI really tried hard to resolve it myself and also with the help of dell technical support, and then sent to depotThe expected time to resolution of regular warranty problem is to daysBut they are unable to resolve my issue from last days and they keep on extending the estimated timelines due to part unavailabilityAlso I am asking Dell representatives to to inform me about the concerned person whom I can contact to report my grievance but they are not providing any and trying to resolve at their end only I contacted in ways: Customer Care ( ###-###-####) Customer Care for unresolved issues ( [redacted] ) Twitter Handle (@DellCares) I am a student and really need laptop for m
I purchased a Dell laptop in OctIn June of 2018, the laptop stopped chargingI called Dell because the laptop is still under warranty, after troubleshooting online with customer service, they determined that the charging jack was faulty and I needed to send the laptop to them and it would be fixed After several days, I called to check on the status and was told that due to damage to the palm rest, the repair would not be covered under the warranty, I would have to pay $to get it fixed I explained to them that there was no damage to the computer, that it was working properly until it stopped charging suddenly They insisted that they would have to replace the front and back covers and repair the palm rest After several minutes of discussing with the supervisor, I asked them to ship my computer back to meI wasn't going to pay for this repair They were also going to email me photos of the supposed damage After several more hours of phone calls and several weeks o
I ordered a 3ds Nintendo xl on Decand opened a Dell accpunt to use for the purchaseA few days later I received an email stating order would be shipped 9n Dec.16-On Dec.22, I called Dell and was told item was on back order until AprilI told dell I had to have it and could not wait til April as it was a ***tmas present for my childI asked to cancel orderCustomer service agent said she would send me instructions to cancel order onlineI got the instructions and for some reason was not able to cancel the itemImmediately I called Dell and I was told they would handle it and before I got off the call was told it was cancelledmonths later a box shows up without my authorizationUnfortunately it was delivered when my year old was undergoing brain surgeryWhen I tried to return it once I got access to a printer it was days and against dell policyI called and spoke to multiple people and was told there are no exceptions to the day policy on re
I have this Dell laptop "DELL 2435slv" within a yearThe Serial Number is [redacted] As the screen became flashing with colorful lines, I contacted Dell for warranty service since this laptop was still in warrantyThe CSR tried to fix the problem over the phone but failedSo he asked me to ship the laptop back to Dell for repairI followed the instructions, packed the laptop in original box with all accessories and shipped it back to Dell Few days later, Dell contacted me and told me that there were physical damages on the screenI was shocked, because the screen was totally smooth and clean when I shipped it backSo I asked Dell to provide photosDell sent me photos, which showed much worse problem than when it was in my handsI communicate with DellI talked with a CSR and expressed my doubts and concerns that the laptop got damaged during transit and/or after it arrived at DellI told the CSR that I'm a reasonable person and I wouldn't ask for repair for freeBut It wa
Merchandise was returned to DellReceived December 08, In January I called to find out when my account would be creditedWas told 7-daysOn January 13th still no creditCalled the credit card company and they removed it from my account as a disputed itemNow two months later it's back on my account because they said they never received itCalled Dell Said it would be another 2-days
Computer is about months old Plastic piece broke on USB port drive Customer service states that is is an accident and not covered by warranty I was accused of breaking this piece by customer service Why would I break a piece of my computer on purpose? It is probably a result of faulty materials Now all three USB ports are not working
I have been trying to rectify an order issue, I order a computer and TV, I then canceled the order on the same day within an hour via email and the cancellation button on the orderI made another order for the same computer but with an Xbox this timeBoth orders were shippedReceived and email about two days laterCustomer service rep [redacted] on Oct became rude please see her comment about asking to exudate to a supervisor See Below:
I have been ordering with Dell online for about years nowThis order was placed on June 16, Order consisted of laser printer, McAfee and System Mechanic The software programs were to be downloadable I having problems with the downloads since the purchase Contacted the company for assistance (via chats) and telephone calls No once would help me with this new order My software is sitting in cyberspace some where and I can't access it I'll have to pay for it even though I can't use my purchaseI asked that the downloadable versions be canceled and Dell can overnight me disk copies I was told that they could not do that I called tech support Tech support said my computer was out of warranty and to go to "My Dell Downloads" I did that but only got an excel spreadsheet
Dell customer care department submitted a refund through a method that no longer is a viable option A laptop computer was purchased using a form of a gift card, it was a nonreloadable one time use card Dell customer care department processed a refund that bounced four times However, they refused to make alternative arrangements to return my $for order # [redacted] Dell customer care department failed to make any attempts to follhoping to profit by stealing the $
On 02/14/I purchased a Premium Warranty Plus for my laptop for assistance with a problem After three repair visits to my home my laptop was not fixed and was not functional About 02/25/I asked Dell Financial Services for a partial refund of the warranty price as compensation for loss of usage and or more hours I personally spent trying to fix the laptop Dell agreed and we negotiated a reduced price for the Premium Warranty Plus On 03/14/I finally received a replacement laptop On 03/20/I called Premium Support to transfer the warranty from old to new laptop I asked to change the start date of the warranty to be the date I received the new laptop On 03/21/I eventually was routed to manager, [redacted] *** Rather than assist me he aggressively tried to convince me to accept a refund of the remaining warranty's purchase price and then "I would be free to pay full price for the warranty" next time I needed help I explained the reduced price was comp
When I bought my new computer from Dell in may of I bought a year extended warrentythe rep that sold me the warranty after I asked told me that the battery will be covered under that warrantyNow that the battery has failed Dell tells me no way is it covered and want's me to pay over a hundred bucksThey need to replace my battery free of charge!
On 11/one of my monitors has diedI wanted to purchas a used one and I went to Dell.com to check the priceI found this "Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14" system for $The price was more than attractive but I decided to contact Dell Sales team about this product prior to placing the order, I gave them part number and item number and they confirmed (twice) that my order will contain of 24" monitors and a standFine, I placed the order and next day I received a confirmation email saying my order was shippedToday Dell sent me an email saying they had a problem on their web site and they are sending me the stand ONLY (no monitors!!!) and if I want the whole system I need to pay $I called Dell, they started transferring me from department to department and it ended with no resolutionMy order was placed with prior confirmation from Dell sales team! As result I have no monitors, I suppose to receive the stand tomorrow (not sure what should I d
on 2/19/I purchased a dell XPS-on line from DELL computersThe total was close to $I wanted to use some gift cards I had received and their system allowed me to enter two gift cards and then I paid the rest with my credit card Shortly after I received an email that something went wrong with the payment and they provided a phone numberBut they were closedI called the number on 2/20/to have them fix itI spent three hours on the phone, had the credit card company on the phone with me and speak to peopleNO ONE was able to help me and after being completely frustrated I told them to cancel my orderI told them to refund my money on my gift card and credit cardsI have never received confirmation and they have not refunded my moneyNow I can't even go and buy a computer because they they haven't refunded my gift card
On November , I ordered a 75in smart tv from the Dell website ( order number: [redacted] ) The freight company used by Dell ( Pilot Freight ) will only deliver the item to my residence when someone is home restricted to A.M- P.Mon Tuesdays and ThursdaysSince I work Monday through Friday 9AM-5PM this is not an optionThis was not indicated during the purchase of the itemI have made approximately six calls to customer service at 1-866-931-to resolve this issue along with multiple calls to Pilot Freight at [redacted] The customer service indicated they would arrange an after 4PM delivery of the item with Pilot Freight to accommodate my work schedule however , representatives at Pilot Freight indicated they would require an email from Dell approving this as a "special delivery" which would result in an addition charge Representatives at Dell customer service indicated to me that this would not be an issue and they indicated to Pilot Freight to deliver the i
On 12/20/I ordered a computer from Dell, the shipping date has kept slipping out further and further, I purchased accessories in anticipation of getting this device, so I don't want to cancel it otherwise I am out the money I already spent on accessories Order Date: 12/20/ Order Number: [redacted] Shipping Method: 2nd Business Day Cr:***-***-***Dell Purchase ID: [redacted]
I had purchased two laptops M5510s from Dell on Marchand my orders and price include the fee of one year onsite warranty and support But I can't get any warranty and support now after 20days past because Dell not open my service tag that is like a key of warranty and support Not any warranty information can be checked when I use service tag to check in dell website, and Dell website told me "no find correct service tag" when I want to download some software and get technology support So I think Dell had violated the warranty agreement and can't provide any support and warranty after I buy Dell's warranty This warranty is one year, but it not available when one month past!!!
I bought a Laptop from Dell on 5/13/When it arrived it had cosmetic damage and I decided I did not want the laptopI called Dell to start the return process and they told me I would receive 100% of my payment backI paid a total of $and that is what I told I would getOn 5/31/I received a refund from Dell but only in the amount of $I contacted Dell and told them I did not receive my full refund, I was missing $I was told there was a delay and that I would have the rest of my refund in a few business daysIt is now 8/12/today and I still do not have my refundEvery time I contact Dell they tell me that money will be refunded soon or to call them againI have never had a problem with returns from other big stores so I find it hard to understand why Dell has this problem
I recently purchased a brand new Dell Laptop from the company's online site The computer was advertised as having high end features and as much power (speed) as you need When I purchased the laptop, it arrived in mid-December It was a Christmas Gift for my wife After opening the gift and beginning to use the laptop after December 25th, I noticed that this computer was extremely slow to open programs, the internet, and virtually anything else I tried to do on the computer In fact, the speed of this computer is slower than my year old computer that I had previously I spoke to customer service several times Twice over the phone, each time the customer service agents were absolutely dedicated to letting me know there was absolutely nothing they can do, and that the computer was past the day return window In addition, they said that the likely speed issues would not be covered under warranty, as they were not hardware related This was totally unacceptable I submitt
Dell replaced motherboard under warrantyA month later warranty ended, another few weeks later motherboard had same symptoms and Dell refused to fix itNew motherboard should work more than monthsIt is the most expensive part of the computerService Request [redacted] with Dell Case number: [redacted] Service Tag # [redacted]
Customer Service / Delivery Issues I have attempted to cancel this order now several times and I still can not seem to cancel the order Your sales representative never had me verify the shipping on the order When I received the order via email, I noticed the order was being shipped to the wrong locatoin The order should be shipped to the location on my profile [redacted] *** I have made several attempts at correcting this issue I've directed my credit card company not to pay for these items
My Dell XPS Laptop started giving blue screen problems after updating the latest drivers from Dell's website, hence I understand that Dell is responsible for this problemAnd they should resolve this problem proactivelyI really tried hard to resolve it myself and also with the help of dell technical support, and then sent to depotThe expected time to resolution of regular warranty problem is to daysBut they are unable to resolve my issue from last days and they keep on extending the estimated timelines due to part unavailabilityAlso I am asking Dell representatives to to inform me about the concerned person whom I can contact to report my grievance but they are not providing any and trying to resolve at their end only I contacted in ways: Customer Care ( ###-###-####) Customer Care for unresolved issues ( [redacted] ) Twitter Handle (@DellCares) I am a student and really need laptop for m
I purchased a Dell laptop in OctIn June of 2018, the laptop stopped chargingI called Dell because the laptop is still under warranty, after troubleshooting online with customer service, they determined that the charging jack was faulty and I needed to send the laptop to them and it would be fixed After several days, I called to check on the status and was told that due to damage to the palm rest, the repair would not be covered under the warranty, I would have to pay $to get it fixed I explained to them that there was no damage to the computer, that it was working properly until it stopped charging suddenly They insisted that they would have to replace the front and back covers and repair the palm rest After several minutes of discussing with the supervisor, I asked them to ship my computer back to meI wasn't going to pay for this repair They were also going to email me photos of the supposed damage After several more hours of phone calls and several weeks o
I ordered a 3ds Nintendo xl on Decand opened a Dell accpunt to use for the purchaseA few days later I received an email stating order would be shipped 9n Dec.16-On Dec.22, I called Dell and was told item was on back order until AprilI told dell I had to have it and could not wait til April as it was a ***tmas present for my childI asked to cancel orderCustomer service agent said she would send me instructions to cancel order onlineI got the instructions and for some reason was not able to cancel the itemImmediately I called Dell and I was told they would handle it and before I got off the call was told it was cancelledmonths later a box shows up without my authorizationUnfortunately it was delivered when my year old was undergoing brain surgeryWhen I tried to return it once I got access to a printer it was days and against dell policyI called and spoke to multiple people and was told there are no exceptions to the day policy on re
I have this Dell laptop "DELL 2435slv" within a yearThe Serial Number is [redacted] As the screen became flashing with colorful lines, I contacted Dell for warranty service since this laptop was still in warrantyThe CSR tried to fix the problem over the phone but failedSo he asked me to ship the laptop back to Dell for repairI followed the instructions, packed the laptop in original box with all accessories and shipped it back to Dell Few days later, Dell contacted me and told me that there were physical damages on the screenI was shocked, because the screen was totally smooth and clean when I shipped it backSo I asked Dell to provide photosDell sent me photos, which showed much worse problem than when it was in my handsI communicate with DellI talked with a CSR and expressed my doubts and concerns that the laptop got damaged during transit and/or after it arrived at DellI told the CSR that I'm a reasonable person and I wouldn't ask for repair for freeBut It wa
Merchandise was returned to DellReceived December 08, In January I called to find out when my account would be creditedWas told 7-daysOn January 13th still no creditCalled the credit card company and they removed it from my account as a disputed itemNow two months later it's back on my account because they said they never received itCalled Dell Said it would be another 2-days
Computer is about months old Plastic piece broke on USB port drive Customer service states that is is an accident and not covered by warranty I was accused of breaking this piece by customer service Why would I break a piece of my computer on purpose? It is probably a result of faulty materials Now all three USB ports are not working
I have been trying to rectify an order issue, I order a computer and TV, I then canceled the order on the same day within an hour via email and the cancellation button on the orderI made another order for the same computer but with an Xbox this timeBoth orders were shippedReceived and email about two days laterCustomer service rep [redacted] on Oct became rude please see her comment about asking to exudate to a supervisor See Below:
I have been ordering with Dell online for about years nowThis order was placed on June 16, Order consisted of laser printer, McAfee and System Mechanic The software programs were to be downloadable I having problems with the downloads since the purchase Contacted the company for assistance (via chats) and telephone calls No once would help me with this new order My software is sitting in cyberspace some where and I can't access it I'll have to pay for it even though I can't use my purchaseI asked that the downloadable versions be canceled and Dell can overnight me disk copies I was told that they could not do that I called tech support Tech support said my computer was out of warranty and to go to "My Dell Downloads" I did that but only got an excel spreadsheet
Dell customer care department submitted a refund through a method that no longer is a viable option A laptop computer was purchased using a form of a gift card, it was a nonreloadable one time use card Dell customer care department processed a refund that bounced four times However, they refused to make alternative arrangements to return my $for order # [redacted] Dell customer care department failed to make any attempts to follhoping to profit by stealing the $
On 02/14/I purchased a Premium Warranty Plus for my laptop for assistance with a problem After three repair visits to my home my laptop was not fixed and was not functional About 02/25/I asked Dell Financial Services for a partial refund of the warranty price as compensation for loss of usage and or more hours I personally spent trying to fix the laptop Dell agreed and we negotiated a reduced price for the Premium Warranty Plus On 03/14/I finally received a replacement laptop On 03/20/I called Premium Support to transfer the warranty from old to new laptop I asked to change the start date of the warranty to be the date I received the new laptop On 03/21/I eventually was routed to manager, [redacted] *** Rather than assist me he aggressively tried to convince me to accept a refund of the remaining warranty's purchase price and then "I would be free to pay full price for the warranty" next time I needed help I explained the reduced price was comp
When I bought my new computer from Dell in may of I bought a year extended warrentythe rep that sold me the warranty after I asked told me that the battery will be covered under that warrantyNow that the battery has failed Dell tells me no way is it covered and want's me to pay over a hundred bucksThey need to replace my battery free of charge!
On 11/one of my monitors has diedI wanted to purchas a used one and I went to Dell.com to check the priceI found this "Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14" system for $The price was more than attractive but I decided to contact Dell Sales team about this product prior to placing the order, I gave them part number and item number and they confirmed (twice) that my order will contain of 24" monitors and a standFine, I placed the order and next day I received a confirmation email saying my order was shippedToday Dell sent me an email saying they had a problem on their web site and they are sending me the stand ONLY (no monitors!!!) and if I want the whole system I need to pay $I called Dell, they started transferring me from department to department and it ended with no resolutionMy order was placed with prior confirmation from Dell sales team! As result I have no monitors, I suppose to receive the stand tomorrow (not sure what should I d
on 2/19/I purchased a dell XPS-on line from DELL computersThe total was close to $I wanted to use some gift cards I had received and their system allowed me to enter two gift cards and then I paid the rest with my credit card Shortly after I received an email that something went wrong with the payment and they provided a phone numberBut they were closedI called the number on 2/20/to have them fix itI spent three hours on the phone, had the credit card company on the phone with me and speak to peopleNO ONE was able to help me and after being completely frustrated I told them to cancel my orderI told them to refund my money on my gift card and credit cardsI have never received confirmation and they have not refunded my moneyNow I can't even go and buy a computer because they they haven't refunded my gift card
On November , I ordered a 75in smart tv from the Dell website ( order number: [redacted] ) The freight company used by Dell ( Pilot Freight ) will only deliver the item to my residence when someone is home restricted to A.M- P.Mon Tuesdays and ThursdaysSince I work Monday through Friday 9AM-5PM this is not an optionThis was not indicated during the purchase of the itemI have made approximately six calls to customer service at 1-866-931-to resolve this issue along with multiple calls to Pilot Freight at [redacted] The customer service indicated they would arrange an after 4PM delivery of the item with Pilot Freight to accommodate my work schedule however , representatives at Pilot Freight indicated they would require an email from Dell approving this as a "special delivery" which would result in an addition charge Representatives at Dell customer service indicated to me that this would not be an issue and they indicated to Pilot Freight to deliver the i
On 12/20/I ordered a computer from Dell, the shipping date has kept slipping out further and further, I purchased accessories in anticipation of getting this device, so I don't want to cancel it otherwise I am out the money I already spent on accessories Order Date: 12/20/ Order Number: [redacted] Shipping Method: 2nd Business Day C
r:***-***-***Dell Purchase ID: [redacted]
I had purchased two laptops M5510s from Dell on Marchand my orders and price include the fee of one year onsite warranty and support But I can't get any warranty and support now after 20days past because Dell not open my service tag that is like a key of warranty and support Not any warranty information can be checked when I use service tag to check in dell website, and Dell website told me "no find correct service tag" when I want to download some software and get technology support So I think Dell had violated the warranty agreement and can't provide any support and warranty after I buy Dell's warranty This warranty is one year, but it not available when one month past!!!
I bought a Laptop from Dell on 5/13/When it arrived it had cosmetic damage and I decided I did not want the laptopI called Dell to start the return process and they told me I would receive 100% of my payment backI paid a total of $and that is what I told I would getOn 5/31/I received a refund from Dell but only in the amount of $I contacted Dell and told them I did not receive my full refund, I was missing $I was told there was a delay and that I would have the rest of my refund in a few business daysIt is now 8/12/today and I still do not have my refundEvery time I contact Dell they tell me that money will be refunded soon or to call them againI have never had a problem with returns from other big stores so I find it hard to understand why Dell has this problem
I recently purchased a brand new Dell Laptop from the company's online site The computer was advertised as having high end features and as much power (speed) as you need When I purchased the laptop, it arrived in mid-December It was a Christmas Gift for my wife After opening the gift and beginning to use the laptop after December 25th, I noticed that this computer was extremely slow to open programs, the internet, and virtually anything else I tried to do on the computer In fact, the speed of this computer is slower than my year old computer that I had previously I spoke to customer service several times Twice over the phone, each time the customer service agents were absolutely dedicated to letting me know there was absolutely nothing they can do, and that the computer was past the day return window In addition, they said that the likely speed issues would not be covered under warranty, as they were not hardware related This was totally unacceptable I submitt
Dell replaced motherboard under warrantyA month later warranty ended, another few weeks later motherboard had same symptoms and Dell refused to fix itNew motherboard should work more than monthsIt is the most expensive part of the computerService Request [redacted] with Dell Case number: [redacted] Service Tag # [redacted]