Product & Customer Service Issues I apologize in advance for the length of this complaint; however I have decided that, in this instance, it is more important to favor comprehensiveness over brevity I am bringing this complaint against Dell (Dell, Inc., Dell Technologies, ), the address of which is: O [redacted] ***I am encouraged in filing this complaint with the Revdex.com (Revdex.com) because I gather (in reading a piece posted under “news” on its site, “Dell and the Revdex.com,” [redacted] that your organization has had a positive relationship with the companyTrusting this representation as accurate, though, requires that I presume that Dell didn’t distort or misrepresent its then rapport, which it since has with me, and compels me to consider that Dell has since dramatically altered its then prided business model of direct-to-customer sales to one which it then derided in the statement: “This is in
Member Exclusive pricing was not honored as advertisedI made an online purchase, the order was confirmed, then subsequently canceled four days later without any notificationWhen contacted, customer service representatives gave multiple excuses as to why the order was canceled (due to fraud, missing credit information, and problems with the product-none of which were correct)After two hours of being disconnected from customer service and transferred back and forth from department to department, the final sales representative stated that "he worked off of commission and could not reinstate the original order as processed because he wouldn't make any money."
I now have waited months to get my Alienware brand new laptop fixedI went through all the steps with the tech and engineers about a blue screen problemWe worked on it for days straight and were able to get it to at least work until I was able to be back at home and not travelingI paid 1000s for this computer and they will not listen to meI own my own IT company and they refuse to send a replacement motherboard because they do not have an ac adapter in stockThe ac adapter is not even the problemThe motherboard is broken and because of the blue screen so many timesThe device no longer worksI have lost multiple contracts worth millions because they are wasting my timethey have the motherboard in stock and said they can not send it out until they have the ac adapter in stockI have spoken to them many times and still the same orderI am a former VP in tech and design for Apple incI know what the policy is on products that can not be sent out to a customer in time
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID [redacted] and order number [redacted] , for an Inspiron Desktop computer Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.” When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me I called Dell on the phone number provided in the email and after minutes on hold abandoned the call The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back I called Dell again that afternoon and spoke with someone who claimed that the cr
Purchased laptop from Dell as Christmas gift for my sonLaptop arrived 12/24/ Approximately week ago laptop started freezing up during use The laptop is not usable until battery completely loses its charge (takes approximately days for this to occur) Since my son is using laptop for homework and school work, laptop is not reliable for its intended purpose Called Dell on 1/25/to get procedures to return laptop I was told that laptop is not returnable since it's beyond 30-day return period Apparently, this period starts from day Dell is paid by Amex (~ 12/20/16) and is intentionally too short to allow customers to find problems with Dell products BOTTOM LINE - we want to return laptop It is defective
Hai, This is [redacted] ***I brought a laptop from Microsoft store online on Nov 24th On the very first day the laptop has a issue with the screen, the screen flickering issueSo immediately I contacted the Microsoft team through email then they said that return that one we’ll going to send a new oneThen I immediately returned the laptop on the day itselfI think after or days they send me a new laptopAgain same issue with that laptop alsoThen again I contacted the Microsoft team through email I think MrBrandon followed up my caseAfter so many days they shipped a new laptop on Jan 3rd then they said that that was a brand new laptop no more trouble with that one I BELIEVE THAT., and iam using that from this Jan but after month it again started the screen flickering issue and also the Battery charger Display light issueThen I immediately contact the Microsoft team then they said that it is already a month old, so we can’t do anything please contact Dell
Hello, I am extremely dissatisfied with Dell and their customer serviceI really don't want to be but feel this extenuating circumstance will cause me to shop elsewhere in the future unless resolved in a just mannerI purchased a television set for a little more on Dell.com to receive a gift card with my purchase and Dell Advantage rewardsThe gift card totaled $125, and the rewards were $18, totaling $collectivelyThe gift card is supposed to arrive in electronic form 10-days after purchaseIt did notI had to go out of my way to contact customer support and fight to receive the gift card that I had been promisedDell had stated that I received the gift card and rewards on October 20th, but I have never been able to use itThe option never worked for me when I made multiple attempts to make purchases weeks and even months after that dateI am not responsible for any issues regarding their websiteIf I am promised this money through a promo, I should be able to actu
Hi, I purchased a Dell laptop less than a year ago, and there are significant defects with the product, and Dell is not accepting responsibility to repair or replace the laptop The primary issue is that over the last months many of the keys began to only work sporadically, and the problem is continually worseningIn addition, of the keys popped out of the keyboard during usageDell claims that because a key popped out, this absolves them not only of their responsibility for the key, but for all other keyboard issues as wellI explained to them numerous times that there was no abuse of the keyboard, it was not dropped, or anything like that, which they are welcome to verify by inspecting the laptop, but they refuse to helpThis is like adding insult to injuryThis is clearly a quality defect and they are using it to evade regular warranty service to which I am clearly entitled In addition there is minor discoloration on the screen, and the power cord is only charg
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
Problem Description: HelloI placed the order on 9/Later, The next day, I was contacted by [redacted] @dell.com to confirm my order detailsEver since, I have checked my order status online and I signed up for text notifications for itThis order has always had the status of confirmed and delivery date of 09/ Today, 09/I decided to contact Customer Support to find more information about my orderSince this order has not been shippedI was told that the payment could not be processedI talked to at least different representative, from different departments, both English and Spanish, Customer Care, Sales, Credit Card department, Fraud prevention, etcThey told me my order was on hold, but none of them could actually tell me whyAlthough, I was also told that I was going to be contacted with more details during the day Long story short, I can still see my order as "Confirmed"and same expected delivery date but They just decided to send an email and say that they
I received a call from a Dell employee [redacted] , his accent and slurred speech was difficult to understand but his way to resolve my problems with my lap top was to tell me to take it the nearest local techI said I am a writer and have many documents that I cannot the back-up; which is what I think I should get done before I have someone get into my personal data, and the bais another feature (among many) that does not work on this computerAlso the START button does not respond along many other problemsHe claims that my issues are wear and tear and that I could send the computer to them, but that they would just send it back since it's a year oldHis first record of my call is in SeptemberThe computer is not a year oldBut even if it were, aren't computers supposed to last longer than a year? Why would I ever spend money on a Dell again if they do NOT even last one year?
Purchased a TV on promotion that should come with $+ an additional 10% of the purchase price Dell egift cardDell promised that the e gift card should arrive within 10-days after placing the orderHowever, at this time, days after placing the order, I still have not received the full amount of the e gift cardContacted Dell customer support multiple times, but issues remain unsolvedAfter doing an online search, this seemingly intentional refusal to deliver promised e gift card appears to be fairly common, instead of being isolated incidentsWriting to report this problem, I hope that Dell shows integrity, credibility and commitment to its customers in resolving this problem
Hello Respective Dell Representative, I am emailing you regarding a very unsatisfactory and downright insulting ordeal with your Dell representatives that led me to be very stressful I had contacted Dell to ask if I could price match a laptop (New Dell XPS 15) at Dell because I had wanted to take advantage of the Dell Advantage Rewards program but still get the best price The model of the XPS was the core i7-with 4K touch display and GTX 960M graphics at [redacted] and was priced at $ When I had asked the representative on live chat (Session ID [redacted] ) ( [redacted] ) if I could price match the same laptop at Dell, this is his response 01/28/12:43:31PM [redacted] ***: "Hello [redacted] , I was wondering if Dell does price match? As I wanted to take advantange of the Dell Advantage Rewards program?" 01/28/12:44:10PM Agent ( [redacted] ): "Glad you have chatted in today, I will be happy to help you with the information."
I purchased Dell Inspiron 15s in Oct Since that time I have had numerous issues concerning connecting to my wifi (both computers), hardware issues with one (a faulty plug that prevented the computer from charging) I've called their help desk on numerous occasions and asked to speak with someone who speaks fluent English I've asked to have my concerns escalated to a US representative I've been stonewalled through the entire process When I've escalated the issue I received similar responses from their escalation team I should not have the issues that I've experienced within the 1st year of service All I'm told is well it's a computer and things break I would like to engage with someone at corporate hqsto discuss the issue All I get is apologies and the standard "well it's a computer" Once I had to reload all the applications and operating systems needlessly and lost information
I purchased a computer by phone in September and was told the computer I wanted came with a printerI told the sales person I didn't want the printer and if I didn't want it how much credit could I get to which he answered "$5." I said for $I'd take the printerI just received a bill from my Visa charging me $for the printerI spent over hours with Dell and the only thing they would do was take $off the chargeI want a full refund for the price of the computer since I was lied to by the sales person
I purchased a Dell Inspiron from Walmart on 3/5/I contacted Dell today to see if they find out why my laptop has been taking to minutes to populate a websiteI have contacted my internet provider [redacted] and I have the fastest internet service they provide with no issuesI contacted [redacted] about their Windows Edge browser and found no issuesDell said that I had limited warranty and it only covers the hardware until April5, The support department said I needed to speak with the software technical support teamAfter I explained to the software technical support person that my laptop was running slowBefore checking to see what the problem may beThe first this I was told was that I would have to pay for a softwareI said are you kidding me? If this laptop is having any software issues it came with the laptop that I haven't had daysI haven't done anything to cause the laptop to run slow, so why should I have to pay for anythingI d
Hello Sir/Madam, I bought a Dell laptop in Nov which is having service tag No [redacted] and it has warranty until Dec At the end of year Nov my laptop had issues with performance, touch pad, camera and wireless connectivityAs per Dell request I sent my laptop to depot, but no repair was performed and they send back my laptop without doing any repair After that I called dell and asked about the same, they sent technician to my home to fix itThe technician changed some some stuff in laptop and again same problems, with added LED screen blinking problem Again on JANwhen I called Dell they again requested me to send my laptop back to depot and I did so Now In return instead of sending my laptop back to me they sent some other stuff (CPU) which is not mine I am repeatedly calling them to send my laptop back to me, but there is no response from DELLEven they don't know where is my laptop now This is very frustrating to me to call DELL again and again wast
I have an Dell Inspiron purchased new from Dell in December It has a WiFi connection problem and loses the ability to connect via WiFi every time it is moved or I use the mouse padI have been a very patient customer while Dell TS tries to fix my WiFi connection problemsHowever, I have reached my limit of patience and need them to resolve the issueEach time that my computer is reset to the factory settings (times so far)I am not going to bore you with the details of calls with Dell TS but suffice it to say resetting my computer to factory setting each time is not a solution to the problemI have to spend countless hours on the computer downloading and reloading apps and just trying to make it user friendly againI spend hours and days doing this and just when I trust it again I try to take it somewhere and the Wifi does NOT function, and I have to start from scratch(I am not an app savvy person so this takes me a while to perform these tasks that might take someone else a short amount of time) This latest round with Dell TS they had me flip over the computer and remove the batteryRemove the screw from the cover that holds the hard driveThen pull the WiFi card and the wires, clean the edge of the card and re-insert it into the WiFi locationI have done that several times in the last few days but WiFi does not stay and sometimes does not return at allThis latest WiFi issue Dell TS contact has gone on for at least days WITHOUT a resolutionI am curious why a supervisor from Tech Support has not contacted me when I was told that a supervisor would contact me an hour from my phone conversation with Dell TS staff at 3:pm PST on 7/8/I am very aggravated with Dell Technical Support service at this time as they have not been successful at determining what is wrong with my computer and why it loses WiFi connection every time the computer is movedI understand that they have a days return policy but I didn't move it the first days because it was basically docked at homeNow all I have is WiFi at home and elsewhere and the computer has to be connected via cable or ethernet and the Wifi on this computer is still NOT functioning which makes the computer USELESS to me if it is NOT portable which is one of the primary functions of a PCNow they want me to send my computer to them to fix leaving me without a computer to work with and this is unacceptableI do NOT find that is a good resolution for a customer who has been dealing with this issue since the computer was delivered and I have not had a completely working computer since purchasing this Dell productI expect Dell to come up with a solution to the problem that is going to make me a happy customerFrustrated in California
First I got a Dell Laptop from my sister for ChristmasThe Laptop was giving me problems right awayIt was slow, wouldn't download the necessary programsThen frozeI reset it and it got stuck in a horrible reboot loopCould not get past the Dell logo screenSo the next day when customer service opened I called themI was on the phone almost all dayThey talked me into borrowing a laptop and spending $on a flash drive to use to fix my laptopIt didn't workThey wanted me to do all these other things as well, I was frustratedThe next day I called my sister and told herSo she called, they harrassed her until she got them to take the thing backAll we wanted was to return it and they gave us trouble even though there the ones who sold us a faulty laptopThey did not let us return it so to speakThey made us send it back and credited my sisters account and we had to reorder the laptopThey are taking there good old time because its more than three weeks later and still no latopThey did not try to give us any type of priority or faster shipment to fix their mistakeI will never buy a Dell product everThey have terrible customer service and a horrible shipping department
I placed order # [redacted] and received confirmation that it was placed successfullyIt was supposed to arrive on 11/30/and on that I noticed I had not received a tracking numberI contacted Dell support and ended up having to make different phone calls that took collectively about 2-hoursThe first phone call I was advised the item I ordered was out of stock and the rep disconnected the call while I was waiting for him to check into it for meThe next call I had to disconnect as I waited for a supervisorOn the third call I was advised by the modification dept that I needed to speak with sales as they advised that the item was out of stock and once I spoke with sales they advised the had plenty of items in stockI then was advised perhaps it was an issue with my credit line with Dell and spoke with that department who advised my credit line was fine and I shouldn't be having any issuesI then had to speak with Order Customer care, I say that because Dell does not have
Product & Customer Service Issues I apologize in advance for the length of this complaint; however I have decided that, in this instance, it is more important to favor comprehensiveness over brevity I am bringing this complaint against Dell (Dell, Inc., Dell Technologies, ), the address of which is: O [redacted] ***I am encouraged in filing this complaint with the Revdex.com (Revdex.com) because I gather (in reading a piece posted under “news” on its site, “Dell and the Revdex.com,” [redacted] that your organization has had a positive relationship with the companyTrusting this representation as accurate, though, requires that I presume that Dell didn’t distort or misrepresent its then rapport, which it since has with me, and compels me to consider that Dell has since dramatically altered its then prided business model of direct-to-customer sales to one which it then derided in the statement: “This is in
Member Exclusive pricing was not honored as advertisedI made an online purchase, the order was confirmed, then subsequently canceled four days later without any notificationWhen contacted, customer service representatives gave multiple excuses as to why the order was canceled (due to fraud, missing credit information, and problems with the product-none of which were correct)After two hours of being disconnected from customer service and transferred back and forth from department to department, the final sales representative stated that "he worked off of commission and could not reinstate the original order as processed because he wouldn't make any money."
I now have waited months to get my Alienware brand new laptop fixedI went through all the steps with the tech and engineers about a blue screen problemWe worked on it for days straight and were able to get it to at least work until I was able to be back at home and not travelingI paid 1000s for this computer and they will not listen to meI own my own IT company and they refuse to send a replacement motherboard because they do not have an ac adapter in stockThe ac adapter is not even the problemThe motherboard is broken and because of the blue screen so many timesThe device no longer worksI have lost multiple contracts worth millions because they are wasting my timethey have the motherboard in stock and said they can not send it out until they have the ac adapter in stockI have spoken to them many times and still the same orderI am a former VP in tech and design for Apple incI know what the policy is on products that can not be sent out to a customer in time
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID [redacted] and order number [redacted] , for an Inspiron Desktop computer Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.” When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me I called Dell on the phone number provided in the email and after minutes on hold abandoned the call The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back I called Dell again that afternoon and spoke with someone who claimed that the cr
Purchased laptop from Dell as Christmas gift for my sonLaptop arrived 12/24/ Approximately week ago laptop started freezing up during use The laptop is not usable until battery completely loses its charge (takes approximately days for this to occur) Since my son is using laptop for homework and school work, laptop is not reliable for its intended purpose Called Dell on 1/25/to get procedures to return laptop I was told that laptop is not returnable since it's beyond 30-day return period Apparently, this period starts from day Dell is paid by Amex (~ 12/20/16) and is intentionally too short to allow customers to find problems with Dell products BOTTOM LINE - we want to return laptop It is defective
Hai, This is [redacted] ***I brought a laptop from Microsoft store online on Nov 24th On the very first day the laptop has a issue with the screen, the screen flickering issueSo immediately I contacted the Microsoft team through email then they said that return that one we’ll going to send a new oneThen I immediately returned the laptop on the day itselfI think after or days they send me a new laptopAgain same issue with that laptop alsoThen again I contacted the Microsoft team through email I think MrBrandon followed up my caseAfter so many days they shipped a new laptop on Jan 3rd then they said that that was a brand new laptop no more trouble with that one I BELIEVE THAT., and iam using that from this Jan but after month it again started the screen flickering issue and also the Battery charger Display light issueThen I immediately contact the Microsoft team then they said that it is already a month old, so we can’t do anything please contact Dell
Hello, I am extremely dissatisfied with Dell and their customer serviceI really don't want to be but feel this extenuating circumstance will cause me to shop elsewhere in the future unless resolved in a just mannerI purchased a television set for a little more on Dell.com to receive a gift card with my purchase and Dell Advantage rewardsThe gift card totaled $125, and the rewards were $18, totaling $collectivelyThe gift card is supposed to arrive in electronic form 10-days after purchaseIt did notI had to go out of my way to contact customer support and fight to receive the gift card that I had been promisedDell had stated that I received the gift card and rewards on October 20th, but I have never been able to use itThe option never worked for me when I made multiple attempts to make purchases weeks and even months after that dateI am not responsible for any issues regarding their websiteIf I am promised this money through a promo, I should be able to actu
Hi, I purchased a Dell laptop less than a year ago, and there are significant defects with the product, and Dell is not accepting responsibility to repair or replace the laptop The primary issue is that over the last months many of the keys began to only work sporadically, and the problem is continually worseningIn addition, of the keys popped out of the keyboard during usageDell claims that because a key popped out, this absolves them not only of their responsibility for the key, but for all other keyboard issues as wellI explained to them numerous times that there was no abuse of the keyboard, it was not dropped, or anything like that, which they are welcome to verify by inspecting the laptop, but they refuse to helpThis is like adding insult to injuryThis is clearly a quality defect and they are using it to evade regular warranty service to which I am clearly entitled In addition there is minor discoloration on the screen, and the power cord is only charg
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
Problem Description: HelloI placed the order on 9/Later, The next day, I was contacted by [redacted] @dell.com to confirm my order detailsEver since, I have checked my order status online and I signed up for text notifications for itThis order has always had the status of confirmed and delivery date of 09/ Today, 09/I decided to contact Customer Support to find more information about my orderSince this order has not been shippedI was told that the payment could not be processedI talked to at least different representative, from different departments, both English and Spanish, Customer Care, Sales, Credit Card department, Fraud prevention, etcThey told me my order was on hold, but none of them could actually tell me whyAlthough, I was also told that I was going to be contacted with more details during the day Long story short, I can still see my order as "Confirmed"and same expected delivery date but They just decided to send an email and say that they
I received a call from a Dell employee [redacted] , his accent and slurred speech was difficult to understand but his way to resolve my problems with my lap top was to tell me to take it the nearest local techI said I am a writer and have many documents that I cannot the back-up; which is what I think I should get done before I have someone get into my personal data, and the bais another feature (among many) that does not work on this computerAlso the START button does not respond along many other problemsHe claims that my issues are wear and tear and that I could send the computer to them, but that they would just send it back since it's a year oldHis first record of my call is in SeptemberThe computer is not a year oldBut even if it were, aren't computers supposed to last longer than a year? Why would I ever spend money on a Dell again if they do NOT even last one year?
Purchased a TV on promotion that should come with $+ an additional 10% of the purchase price Dell egift cardDell promised that the e gift card should arrive within 10-days after placing the orderHowever, at this time, days after placing the order, I still have not received the full amount of the e gift cardContacted Dell customer support multiple times, but issues remain unsolvedAfter doing an online search, this seemingly intentional refusal to deliver promised e gift card appears to be fairly common, instead of being isolated incidentsWriting to report this problem, I hope that Dell shows integrity, credibility and commitment to its customers in resolving this problem
Hello Respective Dell Representative, I am emailing you regarding a very unsatisfactory and downright insulting ordeal with your Dell representatives that led me to be very stressful I had contacted Dell to ask if I could price match a laptop (New Dell XPS 15) at Dell because I had wanted to take advantage of the Dell Advantage Rewards program but still get the best price The model of the XPS was the core i7-with 4K touch display and GTX 960M graphics at [redacted] and was priced at $ When I had asked the representative on live chat (Session ID [redacted] ) ( [redacted] ) if I could price match the same laptop at Dell, this is his response 01/28/12:43:31PM [redacted] ***: "Hello [redacted] , I was wondering if Dell does price match? As I wanted to take advantange of the Dell Advantage Rewards program?" 01/28/12:44:10PM Agent ( [redacted] ): "Glad you have chatted in today, I will be happy to help you with the information."
I purchased Dell Inspiron 15s in Oct Since that time I have had numerous issues concerning connecting to my wifi (both computers), hardware issues with one (a faulty plug that prevented the computer from charging) I've called their help desk on numerous occasions and asked to speak with someone who speaks fluent English I've asked to have my concerns escalated to a US representative I've been stonewalled through the entire process When I've escalated the issue I received similar responses from their escalation team I should not have the issues that I've experienced within the 1st year of service All I'm told is well it's a computer and things break I would like to engage with someone at corporate hqsto discuss the issue All I get is apologies and the standard "well it's a computer" Once I had to reload all the applications and operating systems needlessly and lost information
I purchased a computer by phone in September and was told the computer I wanted came with a printerI told the sales person I didn't want the printer and if I didn't want it how much credit could I get to which he answered "$5." I said for $I'd take the printerI just received a bill from my Visa charging me $for the printerI spent over hours with Dell and the only thing they would do was take $off the chargeI want a full refund for the price of the computer since I was lied to by the sales person
I purchased a Dell Inspiron from Walmart on 3/5/I contacted Dell today to see if they find out why my laptop has been taking to minutes to populate a websiteI have contacted my internet provider [redacted] and I have the fastest internet service they provide with no issuesI contacted [redacted] about their Windows Edge browser and found no issuesDell said that I had limited warranty and it only covers the hardware until April5, The support department said I needed to speak with the software technical support teamAfter I explained to the software technical support person that my laptop was running slowBefore checking to see what the problem may beThe first this I was told was that I would have to pay for a softwareI said are you kidding me? If this laptop is having any software issues it came with the laptop that I haven't had daysI haven't done anything to cause the laptop to run slow, so why should I have to pay for anythingI d
Hello Sir/Madam, I bought a Dell laptop in Nov which is having service tag No [redacted] and it has warranty until Dec At the end of year Nov my laptop had issues with performance, touch pad, camera and wireless connectivityAs per Dell request I sent my laptop to depot, but no repair was performed and they send back my laptop without doing any repair After that I called dell and asked about the same, they sent technician to my home to fix itThe technician changed some some stuff in laptop and again same problems, with added LED screen blinking problem Again on JANwhen I called Dell they again requested me to send my laptop back to depot and I did so Now In return instead of sending my laptop back to me they sent some other stuff (CPU) which is not mine I am repeatedly calling them to send my laptop back to me, but there is no response from DELLEven they don't know where is my laptop now This is very frustrating to me to call DELL again and again wast
I have an Dell Inspiron purchased new from Dell in December It has a WiFi connection problem and loses the ability to connect via WiFi every time it is moved or I use the mouse padI have been a very patient customer while Dell TS tries to fix my WiFi connection problemsHowever, I have reached my limit of patience and need them to resolve the issueEach time that my computer is reset to the factory settings (times so far)I am not going to bore you with the details of calls with Dell TS but suffice it to say resetting my computer to factory setting each time is not a solution to the problemI have to spend countless hours on the computer downloading and reloading apps and just trying to make it user friendly againI spend hours and days doing this and just when I trust it again I try to take it somewhere and the Wifi does NOT function, and I have to start from scratch(I am not an app savvy person so this takes me a while to perform these tasks that might take someone else a short amount of time) This latest round with Dell TS they had me flip over the computer and remove the batteryRemove the screw from the cover that holds the hard driveThen pull the WiFi card and the wires, clean the edge of the card and re-insert it into the WiFi locationI have done that several times in the last few days but WiFi does not stay and sometimes does not return at allThis latest WiFi issue Dell TS contact has gone on for at least days WITHOUT a resolutionI am curious why a supervisor from Tech Support has not contacted me when I was told that a supervisor would contact me an hour from my phone conversation with Dell TS staff at 3:pm PST on 7/8/I am very aggravated with Dell Technical Support service at this time as they have not been successful at determining what is wrong with my computer and why it loses WiFi connection every time the computer is movedI understand that they have a days return policy but I didn't move it the first days because it was basically docked at homeNow all I have is WiFi at home and elsewhere and the computer has to be connected via cable or ethernet and the Wifi on this computer is still NOT functioning which makes the computer USELESS to me if it is NOT portable which is one of the primary functions of a PCNow they want me to send my computer to them to fix leaving me without a computer to work with and this is unacceptableI do NOT find that is a good resolution for a customer who has been dealing with this issue since the computer was delivered and I have not had a completely working computer since purchasing this Dell productI expect Dell to come up with a solution to the problem that is going to make me a happy customerFrustrated in California
First I got a Dell Laptop from my sister for ChristmasThe Laptop was giving me problems right awayIt was slow, wouldn't download the necessary programsThen frozeI reset it and it got stuck in a horrible reboot loopCould not get past the Dell logo screenSo the next day when customer service opened I called themI was on the phone almost all dayThey talked me into borrowing a laptop and spending $on a flash drive to use to fix my laptopIt didn't workThey wanted me to do all these other things as well, I was frustratedThe next day I called my sister and told herSo she called, they harrassed her until she got them to take the thing backAll we wanted was to return it and they gave us trouble even though there the ones who sold us a faulty laptopThey did not let us return it so to speakThey made us send it back and credited my sisters account and we had to reorder the laptopThey are taking there good old time because its more than three weeks later and still no latopThey did not try to give us any type of priority or faster shipment to fix their mistakeI will never buy a Dell product everThey have terrible customer service and a horrible shipping department
I placed order # [redacted] and received confirmation that it was placed successfullyIt was supposed to arrive on 11/30/and on that I noticed I had not received a tracking numberI contacted Dell support and ended up having to make different phone calls that took collectively about 2-hoursThe first phone call I was advised the item I ordered was out of stock and the rep disconnected the call while I was waiting for him to check into it for meThe next call I had to disconnect as I waited for a supervisorOn the third call I was advised by the modification dept that I needed to speak with sales as they advised that the item was out of stock and once I spoke with sales they advised the had plenty of items in stockI then was advised perhaps it was an issue with my credit line with Dell and spoke with that department who advised my credit line was fine and I shouldn't be having any issuesI then had to speak with Order Customer care, I say that because Dell does not have