I’m extremely irritated and angry at the time it’s taking to get power supplies for my dell laptop Every time they ship the product, it gets returned because they fail to print the Suite number on the package I ordered JCF3V power supplies on 4/25/Order [redacted] Despite having the correct shipping address, the suite number was left off the UPS label and was returned to Dell on 5/3/ Called to find out where it was and they didn’t know why the Suite number was left off The order was reissued on 5/13/ Three different order were put in [redacted] each containing power supply I received of them, never received the 3rd Called BACK again 6/10/asking where the 3rd one was and to tell them I only received the power brick, NOT the power cord that plugs into the wall According to the website [redacted] This AC adapter specifically states that a Prong Plug
I had ordered some stuff through the dell.com web site and used a coupon for $that I had been issued to replace reward points that I was never issuedWhen I placed my order the had contacted me through email to change my my payment form since the 1st one was rejectedI contacted them through chat on the web site to use a different payment form and the 1st person I chatted with told me my order was canceled and they ended the chatThen I got a email stating that my order would be canceled if I did not contact them so I started another chat with a new person since it was the only way I could due to me being at the hospital with my wife in premature laborShe then told me I had to contact dell financial services so I did when I was back home and able to so with all the correct informationI had my wife make the phone calls do to her having much more patience when it comes to phone calls and she has just got the run around for over hours and when she asks them to speak with a
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
I purchased a laptop from Dell Outlet on 2/26/When it arrived, one of the parts was not workingI contacted Dell Technical ServicesThey spent some days working on itThey sent in a technician (I had paid for PREMIUM Support for years!)He finally realized that it is best to get a new one Dell told me that they will call me to confirm the replacement laptop specifications - to make sure I get what I pay forWell, no communicationsDell just went ahead and sent me a new one with the WRONG/INCORRECT specifications (much worse specs than what I had paid for)I had to contact them again Dell promised AGAIN to contact me to confirm the specificationsNo communications (emails or phone calls or anything else for that matter)Another laptop (2nd replacement, i.e3rd one overall) arrivesWrong specifications again By now, I was doneDell and I agreed that I would return the laptopThey created UPS labels and asked me to send all the laptops backI did thatThey
I am a disabled person who depends on his computer for work as I am a consultantI purchased a Dell laptop in April of this year and I have had no good use out of the productWhen I first started it up it hung up several times before it was able to actually turn on and use itSince then I have had many issues such as it hanging up , the processor is very slow , the caps lock button malfunctions all the time , the frame of the computer has started to crumble and break off I received a warning that I should upgrade my system and it made it worst , now I cant use some of my programs It is clear that this computer was a defective unit that was sent out to me and it cost $which is more than regular market valueWhen I was making the purchased I asked the sales rep for an International warranty on-site and also a accident or breakage warranty I called Dell to come and fix it when I was in Florida in early June and they refused to come because they said I had a mawar
In the past year I have shopped from [redacted] frequently and accumulated Dell Rewards in the amount of over $However Dell suspended my account and would not let me redeem those my rewardsAnd one of my orders using rewards was cancelled without notification and the rewards was not returnedAfter contacting Dell there were no solution after they promised to investigate the situation My cr is [redacted] for reference
Order Placed - Sept 28th Order cancelled - Oct 11th Payment was done partially using Dell Gift cardDespite repeated contacts, emails and Service Request Number [redacted] , I have yet to receive refund of the Gift cardThis is really a very unethical business practicePlease issue/refund back the gift card! and get your customer service team accountablepathetic!!!
I bought a dell computer months agoWithin the first days I had to call them because it wasn't working properlyI requested that I wanted to return the computer because of the issues I was having with itThe guy on the phone sais please let us fix this for you before returning itHe did some thing to it and it worked ok for a little bitI have has several call into dell concerning this computer and have had several things done to it by them and am still having issues with the computer I have stated many times that I want to return this computer because it has not worked properly since I receive it they keep telling me no they will fix itThey have done many things to it and it work for a short time and then it goes back to not working Now they tell me its too late to get a refund because I am over the days They want to try and fix it againI feel I should get a full refund because nothing they are doing it making it work properlyI use my computer for my work, and I c
Problem Description: HelloI placed the order on 9/Later, The next day, I was contacted by [redacted] @dell.com to confirm my order detailsEver since, I have checked my order status online and I signed up for text notifications for itThis order has always had the status of confirmed and delivery date of 09/ Today, 09/I decided to contact Customer Support to find more information about my orderSince this order has not been shippedI was told that the payment could not be processedI talked to at least different representative, from different departments, both English and Spanish, Customer Care, Sales, Credit Card department, Fraud prevention, etcThey told me my order was on hold, but none of them could actually tell me whyAlthough, I was also told that I was going to be contacted with more details during the day Long story short, I can still see my order as "Confirmed"and same expected delivery date but They just decided to send an email and say that they
I was looking to purchase the Swiss Gear 15.6" Top Load Laptop Case product ID [redacted] It was listed at $online, so I added it to my cart to purchaseAs soon as I did so the price jumped up to $I then contact "Live chat" and spoke to [redacted] I and [redacted] * who informed me that yes, I was correct the advertised price was $44.99, however, the price is now showing up in their system at $They said this happens regularly and that there is nothing they can do about itThey didn't seem to think there was an issue with it and figure that saying their IT and marketing team are looking into fixing these errors was a good response This is a predatory practice as I spent a significant amount of time researching other bags in this price range before deciding this was the one I wanted only to find out the advertised price was and completely misleadingI feel completely duped as a customer
I have a dell laptop that is under warranty I just spent minutes on the phone with dell tech person they did not fix the problem all I want is to send my laptop to dell to be fixed purchased on 03/16/
Bought a new computer with dell and you can see service records on all call that I have made and time speaking with teck support as they worked on my computer and the problem has never been fixedYester was final strawI called one last time and after one hour and min the 10th person who was the senior support hung up on meOnly thing he said he could do is for me to send my computer in and I use it for workI cant be with out itI'm afraid with it getting so hot that its going to fry the whole thingI have dresses my concerns over and over and no one listensI hope the Revdex.com can help me before I file small claim court
My laptop is less than months old, still covered by manufacturers warrantyThe casing is beginning to crack where the hinges mount to the baseIt has not been dropped or damaged, only opened and closed as a laptop should doMany customers have complained of the same issue with the inspiron and other modelsCustomer service claims it is due to standard wear and tear and therefore not covered by the warranty
I purchased a new laptop in FebruaryThe unit is defectiveI've had numerous lengthy calls with customer service reps who have been unable to resolve my issueI was dragged along call after call until they were able to tell me my warranty expiredWhat a strategyI was informed the hardware is defective and they attempted to arrange for me to meet with someone to repair it I've paid $for this laptop and am not interested in having it repaired The rep clearly stated the hardware was defective
Purchased a high end computer with a year premium warranty The computer is currently on the 5th motherboard replacement I had to buy an extended warranty due to the uncertainty of the PC Now Dell has determined it is not repairable because the motherboards keep going our and no longer stock this system so I have to take someone else's refurbished computer when I paid for a new operating computer
My father purchased a Inspiron on January 9, He had a heart attack approximately week agoWe (the family) recently discovered that he had purchased this computerIt is still in the boxHe will not be able to use the computerI"ve called both Dell's return and escalation departments to return the desktop, and all have said that they will not make an exception to Dell's day return policyThis is day Had we not been concerned with other issues and known about the purchase, this would not have been an issueBut because of day, Dell is not willing to make an exception, especially considering the circumstances? This is such poor customer serviceAll I'd like to do is return the computerThe order number is [redacted]
I was upgraded to Windows without my consent and was then unable to use my printer which Dell advertises as being compatible with Windows I then had to call Dell and spent almost hours on the phone without Dell being able to fix the problemAs I was bounced from Department to Department at Dell I had to pay continuing fees as I am out of warranty although I kept telling them that my problem had not been resolved by the previous Department and that I should not be charged as dell caused the problemI then had to hire an outside contractor as Dell did not resolve issue and paid him an additional $45.00; he fixed the problem in minutes
I purchased a Samsung TV on and Samsung Home Theater Dell site on 12/07/and it was a Christmas present and dell rep said it was in stock and would arrive before ChristmasI tried to cancel home theater same day but dell refused.now they say I have to pay restocking fee if I return the unopened item.On 12/19/I called to check status of TV I ordered for Christmas and they said its out of stock and wont ship until Christmas day which wont wotk because its a Christmas gift.I then saw another TV on their site that said will ship 12/20/so I bought it in place of one purchased on 12/and asked rep to cancel it since it had not shipped, but they refused.I then got so frustrated with teatment and run around during chat with rep that I said cancel the new one I just purchased minutes earlier but they refused that too.now they say I have to return it anc pay 15% restocking fee on all unopened items I return plus shipping and taxIm a year veteran in Law Enforcement and this is outright theft and improper business practices and they need charges brought against them.I also sent in an email to close my account and credit it back all the items not yet shipped but they probably wont do that Please charge this company or vlose them down and I will gladly travel anywhere to testify about these crooked people and business
I purchased a DELL XPS on July 24th, for $2,after taxI purchased the computer for the sole purpose of video editing with AVID Media Composer as I am a film student pursuing a degree in film editingUpon receiving the computer, I had multiple issues ranging from missing keystrokes to irregular, extreme CPU (up to 100%) and RAM (Around 20-30%) usage on idleOnce I had installed AVID Media Composer on the computer, some problems persisted while most got worseMy CPU usage would still jump to 100% on idle while RAM usage increased to 35-40% on idleWhen using the program, the computer could barely handle simple tasks with extremely low resolution footage, despite the more than capable hardware I chose for the computerI notified DELL of my issues and they assisted me over the phone with technical support which resulted in me having to reinstall the operating system on the computer myself four times in a row and ultimately resulted in the same hardware issues as w
I recently ordered an XPS in from themThe sales associate explained I would get dell rewards when I signed up and that I could use them to purchase a pen for the deviceThe Sales associate knew that I needed the pen before the sales rewards would be available and lied to meHis lying to me resulted to me opening a line of credit and having a hard pull on my creditThis is an action that cannot be undone
I’m extremely irritated and angry at the time it’s taking to get power supplies for my dell laptop Every time they ship the product, it gets returned because they fail to print the Suite number on the package I ordered JCF3V power supplies on 4/25/Order [redacted] Despite having the correct shipping address, the suite number was left off the UPS label and was returned to Dell on 5/3/ Called to find out where it was and they didn’t know why the Suite number was left off The order was reissued on 5/13/ Three different order were put in [redacted] each containing power supply I received of them, never received the 3rd Called BACK again 6/10/asking where the 3rd one was and to tell them I only received the power brick, NOT the power cord that plugs into the wall According to the website [redacted] This AC adapter specifically states that a Prong Plug
I had ordered some stuff through the dell.com web site and used a coupon for $that I had been issued to replace reward points that I was never issuedWhen I placed my order the had contacted me through email to change my my payment form since the 1st one was rejectedI contacted them through chat on the web site to use a different payment form and the 1st person I chatted with told me my order was canceled and they ended the chatThen I got a email stating that my order would be canceled if I did not contact them so I started another chat with a new person since it was the only way I could due to me being at the hospital with my wife in premature laborShe then told me I had to contact dell financial services so I did when I was back home and able to so with all the correct informationI had my wife make the phone calls do to her having much more patience when it comes to phone calls and she has just got the run around for over hours and when she asks them to speak with a
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
I purchased a laptop from Dell Outlet on 2/26/When it arrived, one of the parts was not workingI contacted Dell Technical ServicesThey spent some days working on itThey sent in a technician (I had paid for PREMIUM Support for years!)He finally realized that it is best to get a new one Dell told me that they will call me to confirm the replacement laptop specifications - to make sure I get what I pay forWell, no communicationsDell just went ahead and sent me a new one with the WRONG/INCORRECT specifications (much worse specs than what I had paid for)I had to contact them again Dell promised AGAIN to contact me to confirm the specificationsNo communications (emails or phone calls or anything else for that matter)Another laptop (2nd replacement, i.e3rd one overall) arrivesWrong specifications again By now, I was doneDell and I agreed that I would return the laptopThey created UPS labels and asked me to send all the laptops backI did thatThey
I am a disabled person who depends on his computer for work as I am a consultantI purchased a Dell laptop in April of this year and I have had no good use out of the productWhen I first started it up it hung up several times before it was able to actually turn on and use itSince then I have had many issues such as it hanging up , the processor is very slow , the caps lock button malfunctions all the time , the frame of the computer has started to crumble and break off I received a warning that I should upgrade my system and it made it worst , now I cant use some of my programs It is clear that this computer was a defective unit that was sent out to me and it cost $which is more than regular market valueWhen I was making the purchased I asked the sales rep for an International warranty on-site and also a accident or breakage warranty I called Dell to come and fix it when I was in Florida in early June and they refused to come because they said I had a mawar
In the past year I have shopped from [redacted] frequently and accumulated Dell Rewards in the amount of over $However Dell suspended my account and would not let me redeem those my rewardsAnd one of my orders using rewards was cancelled without notification and the rewards was not returnedAfter contacting Dell there were no solution after they promised to investigate the situation My c
r is [redacted] for reference
Order Placed - Sept 28th Order cancelled - Oct 11th Payment was done partially using Dell Gift cardDespite repeated contacts, emails and Service Request Number [redacted] , I have yet to receive refund of the Gift cardThis is really a very unethical business practicePlease issue/refund back the gift card! and get your customer service team accountablepathetic!!!
I bought a dell computer months agoWithin the first days I had to call them because it wasn't working properlyI requested that I wanted to return the computer because of the issues I was having with itThe guy on the phone sais please let us fix this for you before returning itHe did some thing to it and it worked ok for a little bitI have has several call into dell concerning this computer and have had several things done to it by them and am still having issues with the computer I have stated many times that I want to return this computer because it has not worked properly since I receive it they keep telling me no they will fix itThey have done many things to it and it work for a short time and then it goes back to not working Now they tell me its too late to get a refund because I am over the days They want to try and fix it againI feel I should get a full refund because nothing they are doing it making it work properlyI use my computer for my work, and I c
Problem Description: HelloI placed the order on 9/Later, The next day, I was contacted by [redacted] @dell.com to confirm my order detailsEver since, I have checked my order status online and I signed up for text notifications for itThis order has always had the status of confirmed and delivery date of 09/ Today, 09/I decided to contact Customer Support to find more information about my orderSince this order has not been shippedI was told that the payment could not be processedI talked to at least different representative, from different departments, both English and Spanish, Customer Care, Sales, Credit Card department, Fraud prevention, etcThey told me my order was on hold, but none of them could actually tell me whyAlthough, I was also told that I was going to be contacted with more details during the day Long story short, I can still see my order as "Confirmed"and same expected delivery date but They just decided to send an email and say that they
I was looking to purchase the Swiss Gear 15.6" Top Load Laptop Case product ID [redacted] It was listed at $online, so I added it to my cart to purchaseAs soon as I did so the price jumped up to $I then contact "Live chat" and spoke to [redacted] I and [redacted] * who informed me that yes, I was correct the advertised price was $44.99, however, the price is now showing up in their system at $They said this happens regularly and that there is nothing they can do about itThey didn't seem to think there was an issue with it and figure that saying their IT and marketing team are looking into fixing these errors was a good response This is a predatory practice as I spent a significant amount of time researching other bags in this price range before deciding this was the one I wanted only to find out the advertised price was and completely misleadingI feel completely duped as a customer
I have a dell laptop that is under warranty I just spent minutes on the phone with dell tech person they did not fix the problem all I want is to send my laptop to dell to be fixed purchased on 03/16/
Bought a new computer with dell and you can see service records on all call that I have made and time speaking with teck support as they worked on my computer and the problem has never been fixedYester was final strawI called one last time and after one hour and min the 10th person who was the senior support hung up on meOnly thing he said he could do is for me to send my computer in and I use it for workI cant be with out itI'm afraid with it getting so hot that its going to fry the whole thingI have dresses my concerns over and over and no one listensI hope the Revdex.com can help me before I file small claim court
My laptop is less than months old, still covered by manufacturers warrantyThe casing is beginning to crack where the hinges mount to the baseIt has not been dropped or damaged, only opened and closed as a laptop should doMany customers have complained of the same issue with the inspiron and other modelsCustomer service claims it is due to standard wear and tear and therefore not covered by the warranty
I purchased a new laptop in FebruaryThe unit is defectiveI've had numerous lengthy calls with customer service reps who have been unable to resolve my issueI was dragged along call after call until they were able to tell me my warranty expiredWhat a strategyI was informed the hardware is defective and they attempted to arrange for me to meet with someone to repair it I've paid $for this laptop and am not interested in having it repaired The rep clearly stated the hardware was defective
Purchased a high end computer with a year premium warranty The computer is currently on the 5th motherboard replacement I had to buy an extended warranty due to the uncertainty of the PC Now Dell has determined it is not repairable because the motherboards keep going our and no longer stock this system so I have to take someone else's refurbished computer when I paid for a new operating computer
My father purchased a Inspiron on January 9, He had a heart attack approximately week agoWe (the family) recently discovered that he had purchased this computerIt is still in the boxHe will not be able to use the computerI"ve called both Dell's return and escalation departments to return the desktop, and all have said that they will not make an exception to Dell's day return policyThis is day Had we not been concerned with other issues and known about the purchase, this would not have been an issueBut because of day, Dell is not willing to make an exception, especially considering the circumstances? This is such poor customer serviceAll I'd like to do is return the computerThe order number is [redacted]
I was upgraded to Windows without my consent and was then unable to use my printer which Dell advertises as being compatible with Windows I then had to call Dell and spent almost hours on the phone without Dell being able to fix the problemAs I was bounced from Department to Department at Dell I had to pay continuing fees as I am out of warranty although I kept telling them that my problem had not been resolved by the previous Department and that I should not be charged as dell caused the problemI then had to hire an outside contractor as Dell did not resolve issue and paid him an additional $45.00; he fixed the problem in minutes
I purchased a Samsung TV on and Samsung Home Theater Dell site on 12/07/and it was a Christmas present and dell rep said it was in stock and would arrive before ChristmasI tried to cancel home theater same day but dell refused.now they say I have to pay restocking fee if I return the unopened item.On 12/19/I called to check status of TV I ordered for Christmas and they said its out of stock and wont ship until Christmas day which wont wotk because its a Christmas gift.I then saw another TV on their site that said will ship 12/20/so I bought it in place of one purchased on 12/and asked rep to cancel it since it had not shipped, but they refused.I then got so frustrated with teatment and run around during chat with rep that I said cancel the new one I just purchased minutes earlier but they refused that too.now they say I have to return it anc pay 15% restocking fee on all unopened items I return plus shipping and taxIm a year veteran in Law Enforcement and this is outright theft and improper business practices and they need charges brought against them.I also sent in an email to close my account and credit it back all the items not yet shipped but they probably wont do that Please charge this company or vlose them down and I will gladly travel anywhere to testify about these crooked people and business
I purchased a DELL XPS on July 24th, for $2,after taxI purchased the computer for the sole purpose of video editing with AVID Media Composer as I am a film student pursuing a degree in film editingUpon receiving the computer, I had multiple issues ranging from missing keystrokes to irregular, extreme CPU (up to 100%) and RAM (Around 20-30%) usage on idleOnce I had installed AVID Media Composer on the computer, some problems persisted while most got worseMy CPU usage would still jump to 100% on idle while RAM usage increased to 35-40% on idleWhen using the program, the computer could barely handle simple tasks with extremely low resolution footage, despite the more than capable hardware I chose for the computerI notified DELL of my issues and they assisted me over the phone with technical support which resulted in me having to reinstall the operating system on the computer myself four times in a row and ultimately resulted in the same hardware issues as w
I recently ordered an XPS in from themThe sales associate explained I would get dell rewards when I signed up and that I could use them to purchase a pen for the deviceThe Sales associate knew that I needed the pen before the sales rewards would be available and lied to meHis lying to me resulted to me opening a line of credit and having a hard pull on my creditThis is an action that cannot be undone