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Chyzy Sales & SVC

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Chyzy Sales & SVC Reviews (3164)

I received a dell computer days ago I've been calling them for weeks because the hard drive was not installed I am a student and I had to purchase another laptop because I had assignments to do They will not allow me to return the defective product I have called numerous times and spent countless hours on the phone with them They have hung up on me, placed me on hold for 20-minutes, but no one helps

I purchased a Dell Lap Top 9/12/starting having issues with it November 2016, Contacted Office Max and they stated because it was older than days could not take back, I needed to contract Dell for the year warranty I went on line at first to get some on line help, suggestionsNothing helped, I then sent them email through their web site (contact us email ) and no response, December I finally got in touch with a Dell Tech whom on several occasions and several hours of attempts to fix the computer doing as they ask me, waiting weeks for them to send me a disc to upload new operating system, nothing fixed the BLUE Screen error so then they said I needed to mail the computer to them weeks later they sent me a box to send the computer to themI sent and got back and within hours it was still doing the blue screen error and rebooting itself, I contacted them again, they started over with the lets try this and that, It was now into Janurary and then Feb and they

I got a Dell computer year ago last monthIt has a premium year warranty & I have had problems with it since the beginning, but the last issue was last month, my computer just crashedI spent an entire month talking to different so called techs, each one did something different, they sent a tech out to replace the hard drive for the second time, that didn't work, then they had me go to the library to download something that was suppose to fix it, but when I got to the library they said they couldn't do it because the library computers were MacsNext step they had me send the computer to a "depot" so their tech could work on itIt took weeks & it was sent back to me on Oct Today Nov 17th the computer crashed again I did call tech support against my better judgement & they did fix the problemI honestly don't think they did what they said they did at this depotBut my complaint is I have repeatedly ask for it to be replaced since it is still under warranty, bu

I purchased NBA 2K AND MADDEN EACH CAME WITH A PROMOTION OF WHEN YOU PURCHASE YOU RECEIVE A 25$ GIFT CARD EACH (TOTAL $).I have been contacting dell over months trying to gain the gift cardsThe service is TERRIBLE.I still have not received the 2-$ gift cards form the games or the additional gift card I was promised for the total inconvience of the situation l call DELL TO SPEAK ABOUT THE SITUATION AND I AM EITHER PLACEDONHOLD HOURS AT A TIME OR TOLD THEY WILL CONTACT ME IN OR DAYS.I have purchased a lot of merchandise from Dell and feel as if I am totally misused[redacted] is service number[redacted] is another numberplease help me with dealing with this situation because it has been going on far too long and has become totally frustrating and over whelming

I frequently purchase from Dell, and they are deceitful in the invoicing, and they do not charge you the actual price they advertised or what was in your online shopping cart They recently had a sale on XPS laptops for 10% off, and were offering year free off a year ProPlus extended warranty I was working with a rep in a chat room on 02/04/who was assisting me with the online shopping cart I placed an order for one15" XPS laptop with 32GB memory, 1TB Solid State Drive, and a year ProPlus Extended Warranty including accidental damage The subtotal before tax came to $which was correct, and the order number was [redacted] I then ordered more identical laptops under another order # [redacted] (same features and warranty exactly and within minutes of the other order), and the subtotal came to $which is not correct and not what was displayed when I placed the order, and not what the rep I was chatting with told me The total should simply be $3031.19*

After nearly one hour talking with Dell customer support (Phone: ###-###-####) on October 26th 2016, I purchased a replacement LCD screen and on site customer support package over the phone for $The Dell support representative, who was very difficult to understand due to a heavy accent, told me that a technician would contact me to set up a time for the repairAfter a day, I still had not heard from a technician a had received no indication as to when my computer had been repairedDue the importance my computer in my daily life and the uncertainty as to when Dell would be able to repair it, I decided to cancel my orderAfter spending an additional half hour on the phone with another customer service representative on Oct 27th, due to language/accent barriers it remains unclear whether the order cancellation has been honored or when I will be refunded the $purchase priceThe customer service representative was unable to provide any order cancellation documentation As a

I have purchased the DELL WMR Widows Mixed reality device from BESTBUY, AFTER FEW WEEKS IT STOP WORKING SOO I CALLED DELL FOR SUPPORT , I SPEND OVER HALF AN HOUR ON THE PHONE TO GET TO A SUPERVISOR *** - premium support department THAT FINALLY HELP ME TO GET TO - electronics and accessory, BUT ACTUALLY END UP TRANSFER ME TO PRINTER DEPARTMENT # [redacted]

I have had several issues with my order: 1) My credit card was declined and it took hour on the phone with the credit card company to learn that Dell was sending the wrong expiration date due to some technical glitch in their system even though I entered it correctly 2) I spent hour chatting with a customer service person who retried the order several times saying the "credit card verification system was running slowly" to get the order to go through 3) I learned that the customer service person's actions resulted in eight additional credit card holds for a total of $on my credit card due to all of his retries This has maxed out my credit card so other charges can not go through and Dell has not taken the time to cancel these charges hours later 4) I tried calling several phone numbers but all ended in a dead end where I was disconnected when trying to reach a person--the person chatting said to call the number 5) When I did reach the right department for cr

I had purchased a defective product from DELL Pixels were dead on the monitor ( [redacted] ) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie

I purchased a Dell XPS in March of based on the advertised specs of the machine on the Dell websiteSpecifically, the inclusion of a Thunderbolt port enticed me to purchase the laptop for some sense of future proofing and compatibility with future peripherals such as an external GPU or external graphics card enclosureThis allows the laptop to have a desktop grade video card to be hooked up to the laptop via the Thunderbolt port which was advertised on the website as being GBPS bi-directionalHowever, this has been falsely advertised as an inspection with a computer hardware tool called HWinfo has revealed that the single Thunderbolt port is connected in such a way to the motherboard to only allow roughly 16-GBPS of the advertised GBPS Bi-directional specification listed on the websiteI reached out to Dell Cares on Twitter and the rep confirmed the specs were advertised correctly on the website and the machine does indeed support the full GPBS Thunder

I am trying to purchase Windows server license for our school servers and I got quote from sales department In order to be tax exempt,customer service representative told me to send tax exemption form to [redacted] @dell.com and I sent it to them twice, but I haven't heard back anything at all Now, it's been a week and no reply

I submitted an order on 4/17/at 12:AM PST for an alienware laptop after days of research about the components of various laptops I was under the impression by the photographs and the item description that this computer would match my needs In my excitement for the new computer I continued to review the photographs on social media and realized that this computer does not have the number pad that is required for my needs, although the photographs on the website appear to have it I immediately attempted to cancel my order, however the Dell website did not show an order pending I have a confirmation email which was sent to me, but the Dell site does not recognize that the order exists Since I could not reach anyone at that time, I emailed the customer support on social media page provided by the links on their site I was contacted by [redacted] who stated that if I send her a reason I wanted to cancel and details regarding the "registered owner" she would cancel the orde

Dell computer Serial # [redacted] was purchased from Dell and according to the web-site, [redacted] the computer is Windows ready After my upgrade to Windows 10, I have been receiving multiple alerts and video crashes The Windows Event Viewer shows the error message Display driver amdkmdap stopped responding and has successfully recoveredWhen I looked at AMD, [redacted] they say the Video adapter is not supported in Windows I spoke with Dell Technical Support via the chat and I was told We can only replace a part if it is defective or malfunctioning I explained it is malfunctioning, however I was directed to Customer Support at ###-###-#### to get a replacement I spent hours on hold / speaking with multiple departments at Dell Customer Support with no resolution

I purchased a Dell computer with Windows on August 27, Every time I tried to use it, it would do an update from minutes to well over an hour at timesI have only been online with it about times The last time I used it, it performed another update and said I needed to restart to complete installI restarted and since that time, it has not come back on line to Windows I called Dell support and went through several tests with technicianThe test results always said computer had no hardware faultsHowever, they did send me another hard diskAfter changing out hard disk drive, the same results were accomplishedThe computer starts up and freezes before it can open Windows Had tech support download software, but still nothing accomplishedThe last I heard from them was weeks ago when they said they were sending new software through UPS on a USB drive deviceIt has not arrived and they only referen

About days after I received the computer started having issues like over heating and replacement of the motherboard and could not login with facial recognition one time a technician came out to repair it did not help and also two times was shipped back to the service center it was not repairPS: system still over heating and it's not working correctly or repair right in the last month this PC I got 10/13/NEW

I returned a item on the early of last DecemberI still did not get my money and dell gift card backDell customer service is not helpful

May 6, my computer was downloading updates and then everything went blackI contacted Dell on May 7, They took control of my computer remotely to try to repair itThey thought the operating system was damagedThey were unable to repair it and instructed me to mail it to Houston which I didWhen the computer was returned to me, I plugged it in and it still didn't workI contacted Dell again and they downloaded the operating system to a flash drive that I hadThe next day, the representative called and instructed me on how to download the operating system which was unsuccessfulI contacted Dell again and they said that a technician would be out The technician called around 10:00am while I was at work (this happened several times)This past Friday, I was told that someone would call me after 4:pm today, May 29thIt is after 5:pm and have not had a callI previously tried speaking with a manager and was disconnectedIt's getting close to a month of me being wi

IN FEBRUARY MADE THE PURCHASE OF A COMPUTER AND DID NOT WORK AND SPEAK WITH CUSTOMER SERVICE AND MAKE THE REPORT AND REPAIR IT AND AFTER REPAIR IT APARETHLY RETURN SAME OR WITH MORE PROBLEMS AND I HAVE REPORT AND I HAVE NOT HELP ME

This tablet has failed due to faulty power issues times since purchase, all within the warranty periodThree times we followed Dell instructions and sent it in for warranty serviceEach time they swapped out the motherboard, essential the entire working guts of the productThis number of failures in this time span indicates a defective manufacturing processBy the fourth failure, it seemed probable that Dell had failed to address the underlying cause of repeated failures, and another effort of the same kind would give us only a few weeks or months of use before a fifth failureThis time, the tablet would be out-of-warranty by the time it was returned, leaving us stuck with a defective product and no coverage from Dell We tried repeatedly in communication with Dell Customer Service by email and telephone to get them to provide a resolution to this problem, preferably a refund of the purchase price of the tablet and the accessory case and keyboard which fit this tablet only, a

I placed an order with Dell computers on August for a laptop and they had a promotion for a free tv which I took advantage of I chose to get a bigger tv for an extra dollars I received the TV first on September On September I received a call for a customer service agent that stated that the generation lap top that I ordered was not available anymoreNow mind you this is weeks after my original order I agreed to the new generation as long as everything would be the same and the promotional deal would still apply I was told that everything would be the same on the lap top and that my promotional deal would still apply I did not receive my lap top until September after placing the original order August I received a call from a customer service agent on September asking if I like my computer and I again asked about the promotional deal and was told that yes it would still apply Now I check my billing statement and I see that I am being charged for

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