My family has been loyal Dell customers for years, we own Dell laptops and a Dell computer We bought my daughter a Dell laptop for college, while under warranty it stopped working We sent it back to Dell for repairs and were told that the model was no longer being made and parts were not available for it We agreed to exchange it for a refurbished model with better features Almost a year later this laptop also stopped working My daughter called Dell while her refurbished laptop was still under warranty They asked her for the service tag number, the refurbished laptop does not have a number on it just a tag that says "refurbished" she told them this, they promised to call her back once they located the laptop?? they claim they could not locate the laptop in their system?? even though she provided them with a cr My daughter never heard back from them, she called back again and kept getting put on hold and nobody could help her She told me about it, I contac
11/25/I awoke early and bought a inch Samsung TV from Dell's website for 349.99, after taxes (Dell Purchase ID [redacted] Cr: [redacted] Samsung Inch LED Smart TV U N50J5200AF HDTV) that included day delivery as part of the Black Friday specialAfter about a week of seeing my order confirmed and processing, it was cancelledAt first their support tried to say my card did not go throughWhen put through to the vended company that processes their charges, I was told they were informed the order was cancelled by me, so they could not undo itOf course this was not trueCitibank was able to see that no attempt was made to charge the TVThe account had close to 20,dollars of available creditAfter about hours total I finally got to a supervisor in salesHis assistant [redacted] gave me the option of buying the same TV over again for a total of and a dollar gift card (Dell Purchase ID: [redacted] )The supervisor stated that
The order was returned and the return has been confirmed both the carrier and Dell on AprDell said it may take business days to process the refund Now it's June, the credit card and gift card payment have never been refunded Terrible company with terrible customer services Tracking information Delivered On: Wednesday, 04/20/at 10:A.M Left At: Dock Signed By: [redacted]
I have had numerous problems with my Dell laptop which is still under warrantyI have spent a great deal of time with technical support, giving them remote access to my computer When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problemsThe person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be madeI was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phoneThere have been many problems, with only a temporary fixesIn December my warranty will expireThis is wrong to deny me the repairs neededI have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical supportWhen I asked for the return process to be done the person refusedI asked to spe
Purchased a lap top computer from DellIt was delivered minus the software and with some at a higher price than shown on their web siteI called the customer service department and was able to recover some, not all ,of the overcharge (supposedly, though I have yet to see the credit)Some of the software has now been downloaded, but still do not have the Quicken I purchasedThey initially tried to tell me I had not purchased this software, but I have since proven otherwiseSoftware download was supposed to have been taken care of yesterday as it was "escalated", but still has not happenedI have spent the better part of days on the phone trying to straighten out the mess without successAbsolutely horrible customer serviceThey will tell you anything just to blow you offI have been a Dell customer since and have seen the decline in quality and customer serviceBased on my experience, this will be the last rodeo for DellStill, I want what I paid for or they can take t
I attempted to purchase a laptop through Dell during the cyber week sales (December 2, -Dell Purchase ID [redacted] ) I used a credit card as well as my $Dell Advantage e-gift card to purchaseThe e-gift card had an expiration date of January 9, The laptop was to ship to me within hours As that would fall on a weekend I waited until Tuesday before following up I had not received any email or phone call from Dell that there was a problem with my purchase It took me two days and numerous customer service reps to find out that my purchase had been placed on hold None of the customer service reps could tell me why Finally I was told that my only option was to cancel my purchase and re-purchase the laptop but not at the cyber sales price that I had originally purchased the laptop I chose to cancel and not re-purchase On December 7, I was told that the refund to my e-gift card would be expedited and that it would take 5-days for that to occur
I Bought a Dell Inspirion series laptop on Amazon around January 12, For a long while, months, I heard clicking near the left hinge whenever I opened the lid of the laptop, but never noticed an issue so I let it beJust today part of the laptop came undone when I opened the lidI have taken extraordinary care with this laptop and made sure it has either covered when not in use or placed on a flat surface when in useThe laptop has never been dropped, nor has there been any other damages to the laptop the reason this happened was due to everyday use, and a flaw with the internal design of the laptop I called Dell customer service, and when I was told I would need to pay dollars for a simple repair, that wasn't even my fault, but the fault of the design, I requested a supervisor, and explained I shouldn't have to pay for damages that come from everyday use such as opening the lidThe supervisor said there was nothing that could be done due to my l
I ordered a laptop from Dell on 12/14/based on a promotionI received a confirmation with expected delivery date of 12/By 12/I had received no shipping confirmation and it was a christmas gift so I was worriedOver the next days I spent hours on the phone, email, chat and twitter to find out the status of the orderI was lied to repeatedly, transferred, hung up on etcI was told every day to wait 24-hours for a response and then would not receive anythingI was told my laptop would ship tomorrow twiceNo such thing ever happened On 12/the day after Christmas, I logged in to the order status page to find my order cancelled with no explanation and notificationWhen I contacted Dell again, I was told to reorder the same laptop, now at 150% of the original priceThis is absurd and ruined ChristmasThis is by far the worst customer service experience I have ever hadThe entire time, the outlet store I had ordered from still listed the laptop in stock
Bought Dell PC Sept 2015, never worked Hired PC specialist - diagnosed PC as defective,"Return it", Dell supp says prob is internet connectivity, so talk to AT&TAfter weeks of this, AT&T said, prob is Dell PC - computer said "No Connectivity" Then after paying $15/mo to ATT advanced tech supp, (supposed to be cancellable anytime -not happening, now stuck w/ this billThe device - Dell PC - diagnosis now said on 10-21-15, "THE INTEL(R) DUAL BAND WIRELESS AC ADAPTER IS EXPERIENCING PROBLEM STATUS: NOT FIXED DRIVER-OR-HARDWARE-RELATED PROBLEMS." Supp tech tried download wireless card - didn't work, Dell sent me links - did not work Again b/c no connectivty, another tech got biosfrom Dell, worked for a while, then back to "NO CONNECTIVITY" Tried emailing Michael Dell from HQ to return PC Tried several times before Visa reversed charges Now Dell hounding me to pay
This is the third PC I have purchased that is a Dell all three quit functioning properly before a year eve passed Each time they were taken to a computer tech to run a diagnostic and each time it was always an issue with the hard drive which is covered by Dells warranty Each time including this time upon contacting Dell via the phone as that is the only option to contact them, their technical service person with out even having the computer and through asking one question automatically finds the problem to be a virus and or software issue which is not covered by the warranty and they have not done anything to the PC nor even seen it They come to this conclusion by one question what is your computer doing They never send a box to ship the PC back to them so they can do a real diagnostic on it and they do not care that you have evidence from a diagnostic already ran by the computer tech where the PC was purchased that shows a hard ware issue They do what ever they can so not to
We returned items and requested a refund for the items over months ago and nothing has been resolved We have left numerous emails & phone calls with a number of people at Dell & still have not received our refund We have dealt with Dell in the past and was never more dissatisfied with their service We will not be dealing with Dell ever again but we would appreciate receiving our refund for those items returned We are a public school with limited resources and this has put a strain on completing our Technology Program Thank you for your assistance in this matter
Attempts to order a product, pay for next day delivery, were unsuccessfulThought orders had been cancelled, but item shipped out WEEKS laterBoth items have been returned, but only one was credited back to meI have called several times, but there is a communication breakdownI have sent emails to customer service, but have not received even an acknowledgment Someone needs to contact me
Bought a tv from dell in DecemberWith the promise of $gift cardReceived the gift card December 23rdFound out it expired March Customer service said it was suppose to expire March 22ndBut it state March 21st on the card
I brought a Dell 2-in-laptop, However I am very disappoint with DELL because this laptop has issues continuously since I got itAll parts of the laptop keeps broken one by oneI hope DELL could replace this low quality laptop, but they only replaced partsTill now the hard drive, motherboard, sound card,screen, etc., keeps failed one by one, but the Dell only replaced hard drive and motherboardNow Dell refused to replace their low quality parts such as sound card , screen, etc., for free because they said it is out of warrantHowever, Dell did not solve the problems when it was under warrant period, I think Dell as a company should not sell such a bad quality laptop to harm the consumers
I paid Dell over $for a computer/tv package dealI paid extra for overnight shippingIt was Sunday when I placed the order, the next day was Monday the 4th of July so figured I should get it by Tuesday or WednesdayCalled Dell to confirm order it was confirmedNo packageCalled dell and looked up on line said it was on the wayFed Ex said they requested my computer to be returned to DellI called againThen transferred several times to several departmentsNo one spoke very good English and would not deliver my computer or refund me I need a computer NOWThey have my money I have no product It has been five days and I have received neitherI finally got them to agree to a refundthen when I checked my account they charged me AGAIN for and unauthorized purchase of a second tv No one spoke English well, and the last woman was very rude and REFUSED to give me a managerAs far as I am concerned Dell has stolen money from me, made an unauthorized purchase to my account
I ordered a TV and then they failed to ship it since they kept saying that it was out of stocks So I cancelled the order and they never refunded the money I contacted them several times and escalated the issue and no any solutions, they just kept ignoring
I bought a Dell laptop in the summer of from Best BuyThe computer had back light bleeding, which was covered under their warrantyI sent it in to be serviced in November where they "Dell" replaced the LCD screen I was told that the process would take 7-days when it actually took When the laptop arrived it still had back light bleeding and it was worse than it was originallyAfter countless calls to customer service where I was passed to different departments countless times also hung up on to get updates on the computer I was worried about the second one comingI arranged for the computer to be fixed another time, where it was supposed to be on "escalated status" The second time was supposed to be days...it took a month! Again with passing the buck, hang ups, I don't know answers, unanswered emails & lack of the sense urgency to fulfill their endWith the call center out of the country and the repair depot in Texas giving me the run around on the status of
I called Dell in June, to order a desktop computer, InspironThe salesman assured me that it was a brand new computer, wrapped in plasticThey sent me a Micro computer by mistakeMuch stress involved dealing with foreigners who don't speak English very wellFinally, they agreed that I could send it back for a full credit, cancel the order, and place another order for the computer that I wantedNext I received the correct model computer, but it was refurbishedI called Dell immediately, but they insisted that I ordered a refurbished model, and they would not exchange it for a new computerI spoke to several Dell representatives, but no satisfactory resultsRecently, I decided to transfer pictures from my camera's SD card to my computerIt doesn't workBluetooth doesn't work eitherThey tried remote control of my computerAfter many hours of dealing with these people, and they tell me to ship it to Texas for repairsI just got it back yesterday with a note that they replaced the motherboard with a refurbished oneBluetooth still doesn't workSD card reader still doesn't workI spent half the day in Dell Chat, to no availNow the computer no longer even recognizes that it even has an SD reader Dell tells me that I can send it back for repairs, because it doesn't workThey refuse to exchange it for a new computer, as I was originally promisedThey said that they will keep repairing it, with refurbished parts until it is fixed, or my year warranty runs out The tech support people that I spoke to often cut me off, and hung up for no apparent reasonI was always polite, despite the amount of frustration that their policies cause me BEWARE of DELLTerrible customer serviceNo American call center
Dell listed a monitor for a specific price which even a customer support spokesperson was convinced was correctLater a manager called stating that they would not honor the price even though it is all correct
Purchased Dell Chromebook 12/ Checked status on 11th and 12th ok Check Account Money withdrawn to pay for ordered computer Checked status on 13, order cancelled, check email, no cancel notice, check account, money transfered to dell on 11th Chat via internet with Dell Rep, told me part issue, check dell website, PC still avaiable to order Call Dell, given another reason: No computers to sell, check website, still available, contact dell via facebook, told problem with payment, different LIES from different dell employees What really happened? The decided to terminate discount after contractual sale, lie to this customer, mis inform this customer, and offer no resolution Wasted hour on phone, minutes on chat, min via facebook dell reps
My family has been loyal Dell customers for years, we own Dell laptops and a Dell computer We bought my daughter a Dell laptop for college, while under warranty it stopped working We sent it back to Dell for repairs and were told that the model was no longer being made and parts were not available for it We agreed to exchange it for a refurbished model with better features Almost a year later this laptop also stopped working My daughter called Dell while her refurbished laptop was still under warranty They asked her for the service tag number, the refurbished laptop does not have a number on it just a tag that says "refurbished" she told them this, they promised to call her back once they located the laptop?? they claim they could not locate the laptop in their system?? even though she provided them with a c
r My daughter never heard back from them, she called back again and kept getting put on hold and nobody could help her She told me about it, I contac
11/25/I awoke early and bought a inch Samsung TV from Dell's website for 349.99, after taxes (Dell Purchase ID [redacted] C
r: [redacted] Samsung Inch LED Smart TV U N50J5200AF HDTV) that included day delivery as part of the Black Friday specialAfter about a week of seeing my order confirmed and processing, it was cancelledAt first their support tried to say my card did not go throughWhen put through to the vended company that processes their charges, I was told they were informed the order was cancelled by me, so they could not undo itOf course this was not trueCitibank was able to see that no attempt was made to charge the TVThe account had close to 20,dollars of available creditAfter about hours total I finally got to a supervisor in salesHis assistant [redacted] gave me the option of buying the same TV over again for a total of and a dollar gift card (Dell Purchase ID: [redacted] )The supervisor stated that
The order was returned and the return has been confirmed both the carrier and Dell on AprDell said it may take business days to process the refund Now it's June, the credit card and gift card payment have never been refunded Terrible company with terrible customer services Tracking information Delivered On: Wednesday, 04/20/at 10:A.M Left At: Dock Signed By: [redacted]
I have had numerous problems with my Dell laptop which is still under warrantyI have spent a great deal of time with technical support, giving them remote access to my computer When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problemsThe person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be madeI was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phoneThere have been many problems, with only a temporary fixesIn December my warranty will expireThis is wrong to deny me the repairs neededI have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical supportWhen I asked for the return process to be done the person refusedI asked to spe
Purchased a lap top computer from DellIt was delivered minus the software and with some at a higher price than shown on their web siteI called the customer service department and was able to recover some, not all ,of the overcharge (supposedly, though I have yet to see the credit)Some of the software has now been downloaded, but still do not have the Quicken I purchasedThey initially tried to tell me I had not purchased this software, but I have since proven otherwiseSoftware download was supposed to have been taken care of yesterday as it was "escalated", but still has not happenedI have spent the better part of days on the phone trying to straighten out the mess without successAbsolutely horrible customer serviceThey will tell you anything just to blow you offI have been a Dell customer since and have seen the decline in quality and customer serviceBased on my experience, this will be the last rodeo for DellStill, I want what I paid for or they can take t
I attempted to purchase a laptop through Dell during the cyber week sales (December 2, -Dell Purchase ID [redacted] ) I used a credit card as well as my $Dell Advantage e-gift card to purchaseThe e-gift card had an expiration date of January 9, The laptop was to ship to me within hours As that would fall on a weekend I waited until Tuesday before following up I had not received any email or phone call from Dell that there was a problem with my purchase It took me two days and numerous customer service reps to find out that my purchase had been placed on hold None of the customer service reps could tell me why Finally I was told that my only option was to cancel my purchase and re-purchase the laptop but not at the cyber sales price that I had originally purchased the laptop I chose to cancel and not re-purchase On December 7, I was told that the refund to my e-gift card would be expedited and that it would take 5-days for that to occur
I Bought a Dell Inspirion series laptop on Amazon around January 12, For a long while, months, I heard clicking near the left hinge whenever I opened the lid of the laptop, but never noticed an issue so I let it beJust today part of the laptop came undone when I opened the lidI have taken extraordinary care with this laptop and made sure it has either covered when not in use or placed on a flat surface when in useThe laptop has never been dropped, nor has there been any other damages to the laptop the reason this happened was due to everyday use, and a flaw with the internal design of the laptop I called Dell customer service, and when I was told I would need to pay dollars for a simple repair, that wasn't even my fault, but the fault of the design, I requested a supervisor, and explained I shouldn't have to pay for damages that come from everyday use such as opening the lidThe supervisor said there was nothing that could be done due to my l
I ordered a laptop from Dell on 12/14/based on a promotionI received a confirmation with expected delivery date of 12/By 12/I had received no shipping confirmation and it was a christmas gift so I was worriedOver the next days I spent hours on the phone, email, chat and twitter to find out the status of the orderI was lied to repeatedly, transferred, hung up on etcI was told every day to wait 24-hours for a response and then would not receive anythingI was told my laptop would ship tomorrow twiceNo such thing ever happened On 12/the day after Christmas, I logged in to the order status page to find my order cancelled with no explanation and notificationWhen I contacted Dell again, I was told to reorder the same laptop, now at 150% of the original priceThis is absurd and ruined ChristmasThis is by far the worst customer service experience I have ever hadThe entire time, the outlet store I had ordered from still listed the laptop in stock
Bought Dell PC Sept 2015, never worked Hired PC specialist - diagnosed PC as defective,"Return it", Dell supp says prob is internet connectivity, so talk to AT&TAfter weeks of this, AT&T said, prob is Dell PC - computer said "No Connectivity" Then after paying $15/mo to ATT advanced tech supp, (supposed to be cancellable anytime -not happening, now stuck w/ this billThe device - Dell PC - diagnosis now said on 10-21-15, "THE INTEL(R) DUAL BAND WIRELESS AC ADAPTER IS EXPERIENCING PROBLEM STATUS: NOT FIXED DRIVER-OR-HARDWARE-RELATED PROBLEMS." Supp tech tried download wireless card - didn't work, Dell sent me links - did not work Again b/c no connectivty, another tech got biosfrom Dell, worked for a while, then back to "NO CONNECTIVITY" Tried emailing Michael Dell from HQ to return PC Tried several times before Visa reversed charges Now Dell hounding me to pay
This is the third PC I have purchased that is a Dell all three quit functioning properly before a year eve passed Each time they were taken to a computer tech to run a diagnostic and each time it was always an issue with the hard drive which is covered by Dells warranty Each time including this time upon contacting Dell via the phone as that is the only option to contact them, their technical service person with out even having the computer and through asking one question automatically finds the problem to be a virus and or software issue which is not covered by the warranty and they have not done anything to the PC nor even seen it They come to this conclusion by one question what is your computer doing They never send a box to ship the PC back to them so they can do a real diagnostic on it and they do not care that you have evidence from a diagnostic already ran by the computer tech where the PC was purchased that shows a hard ware issue They do what ever they can so not to
We returned items and requested a refund for the items over months ago and nothing has been resolved We have left numerous emails & phone calls with a number of people at Dell & still have not received our refund We have dealt with Dell in the past and was never more dissatisfied with their service We will not be dealing with Dell ever again but we would appreciate receiving our refund for those items returned We are a public school with limited resources and this has put a strain on completing our Technology Program Thank you for your assistance in this matter
Attempts to order a product, pay for next day delivery, were unsuccessfulThought orders had been cancelled, but item shipped out WEEKS laterBoth items have been returned, but only one was credited back to meI have called several times, but there is a communication breakdownI have sent emails to customer service, but have not received even an acknowledgment Someone needs to contact me
Bought a tv from dell in DecemberWith the promise of $gift cardReceived the gift card December 23rdFound out it expired March Customer service said it was suppose to expire March 22ndBut it state March 21st on the card
I brought a Dell 2-in-laptop, However I am very disappoint with DELL because this laptop has issues continuously since I got itAll parts of the laptop keeps broken one by oneI hope DELL could replace this low quality laptop, but they only replaced partsTill now the hard drive, motherboard, sound card,screen, etc., keeps failed one by one, but the Dell only replaced hard drive and motherboardNow Dell refused to replace their low quality parts such as sound card , screen, etc., for free because they said it is out of warrantHowever, Dell did not solve the problems when it was under warrant period, I think Dell as a company should not sell such a bad quality laptop to harm the consumers
I paid Dell over $for a computer/tv package dealI paid extra for overnight shippingIt was Sunday when I placed the order, the next day was Monday the 4th of July so figured I should get it by Tuesday or WednesdayCalled Dell to confirm order it was confirmedNo packageCalled dell and looked up on line said it was on the wayFed Ex said they requested my computer to be returned to DellI called againThen transferred several times to several departmentsNo one spoke very good English and would not deliver my computer or refund me I need a computer NOWThey have my money I have no product It has been five days and I have received neitherI finally got them to agree to a refundthen when I checked my account they charged me AGAIN for and unauthorized purchase of a second tv No one spoke English well, and the last woman was very rude and REFUSED to give me a managerAs far as I am concerned Dell has stolen money from me, made an unauthorized purchase to my account
I ordered a TV and then they failed to ship it since they kept saying that it was out of stocks So I cancelled the order and they never refunded the money I contacted them several times and escalated the issue and no any solutions, they just kept ignoring
I bought a Dell laptop in the summer of from Best BuyThe computer had back light bleeding, which was covered under their warrantyI sent it in to be serviced in November where they "Dell" replaced the LCD screen I was told that the process would take 7-days when it actually took When the laptop arrived it still had back light bleeding and it was worse than it was originallyAfter countless calls to customer service where I was passed to different departments countless times also hung up on to get updates on the computer I was worried about the second one comingI arranged for the computer to be fixed another time, where it was supposed to be on "escalated status" The second time was supposed to be days...it took a month! Again with passing the buck, hang ups, I don't know answers, unanswered emails & lack of the sense urgency to fulfill their endWith the call center out of the country and the repair depot in Texas giving me the run around on the status of
I called Dell in June, to order a desktop computer, InspironThe salesman assured me that it was a brand new computer, wrapped in plasticThey sent me a Micro computer by mistakeMuch stress involved dealing with foreigners who don't speak English very wellFinally, they agreed that I could send it back for a full credit, cancel the order, and place another order for the computer that I wantedNext I received the correct model computer, but it was refurbishedI called Dell immediately, but they insisted that I ordered a refurbished model, and they would not exchange it for a new computerI spoke to several Dell representatives, but no satisfactory resultsRecently, I decided to transfer pictures from my camera's SD card to my computerIt doesn't workBluetooth doesn't work eitherThey tried remote control of my computerAfter many hours of dealing with these people, and they tell me to ship it to Texas for repairsI just got it back yesterday with a note that they replaced the motherboard with a refurbished oneBluetooth still doesn't workSD card reader still doesn't workI spent half the day in Dell Chat, to no availNow the computer no longer even recognizes that it even has an SD reader Dell tells me that I can send it back for repairs, because it doesn't workThey refuse to exchange it for a new computer, as I was originally promisedThey said that they will keep repairing it, with refurbished parts until it is fixed, or my year warranty runs out The tech support people that I spoke to often cut me off, and hung up for no apparent reasonI was always polite, despite the amount of frustration that their policies cause me BEWARE of DELLTerrible customer serviceNo American call center
Dell listed a monitor for a specific price which even a customer support spokesperson was convinced was correctLater a manager called stating that they would not honor the price even though it is all correct
Purchased Dell Chromebook 12/ Checked status on 11th and 12th ok Check Account Money withdrawn to pay for ordered computer Checked status on 13, order cancelled, check email, no cancel notice, check account, money transfered to dell on 11th Chat via internet with Dell Rep, told me part issue, check dell website, PC still avaiable to order Call Dell, given another reason: No computers to sell, check website, still available, contact dell via facebook, told problem with payment, different LIES from different dell employees What really happened? The decided to terminate discount after contractual sale, lie to this customer, mis inform this customer, and offer no resolution Wasted hour on phone, minutes on chat, min via facebook dell reps