I purchased Computers from Dell and they are not even a month oldthese computer's include a Alienware 18, Three xps Laptopsthey have Faulty compound on the Cpu and it spreads on the Motherboard to the north bridge and kills the computer, Once the compound is on the north bridge of the board it makes the computer's SmokeThen powers down, For the Alienware I was promised a Replacement computer I never did Receive It I have a Case number and so on for this matter, Fedex Tracking Shows Delivered but never did getIt was Signed for by [redacted] ***Which is going to be : [redacted] The Service tag of the xps that is Question is [redacted] Then I get a Email Stating this: I am not able to approve the warranty assistance on this system for several reasons The first is that it is not registered in your name You would need to have the ownership transferred to you before we could do anything In order to do that you would need to provide my department with proof of purc
Computer under warrenty has had numerous attempts to repair including on site attempt, and sent to repair depotNow they want it shipped back to the depot for another attempt yet they did not provide the shipping box as promisedThis has been an ongoing issue for days with numerous calls that had me spending hours attempting to load drivers and then reload WindowsThe computer will not boot and even the phone technicians were at a loss of what to do nextMore than one promised follow up response was never returned
I ordered a computer in July, this particular computer was to have a DVD ROM driveWhen I got the computer I didn't think to check for this until about a week after I received it and was trying to install softwareI contacted the company and told them the issueThey advised me I was going to have to use an external DVD ROM driveI advised that I wasn't going to purchase one because my laptop should have come with this already installedThey said they would send me one at no costI waited a week and never received the driveI called back only to be told that they were sorry but they are unsure what happened but will send one next day out to meI waited and it never cameSO I called the company back and was advised there was an error on FexEx's part and they would resend it immediatelyIt is one two days later, I still have no drive and I am not very happy with this situation
I have been a very loyal customer of Dell.I bought a new laptop of over $1,just over a month ago.I have been having so much technical difficulties with this computer.It shuts of and restarts by itself several times.It makes me lose so many things I am working on including conference calls and work related issues because I work from home.I have not been able to call early because I traveled and have been a very loyal customer with dell.It also makes so much noise and becoming unbearable.I spoke with technical support on 9/10/and the customer service was terrible.No sympathy and the person was not helpful at all.Is that how you train your agents?He could not fix my problem after so many hours on the phone with him.I demand a better treatment from Dell having to spend that much for this laptop.I need this issue to return or replace as soon a s possible.Thank you
I was in the market for a new high powered lap top and went on Dell's website due to all the advertising they had been doing on TV Found exactly the one I wanted and placed the order on line., which was an option The website said there was a problem with the credit card and told me to call the credit card company, they gave me a phone number I called the credit card company, they ask me a myriad of questions and after I told them what happened they said I had the highest security available and if there was a problem with the order going through it had to be on Dell's end I called Dell back and they said that the order had gone through and was placed That I would receive an email confirmation I got up the next morning (10/3/17) and instead received an email that the order had been cancelled I called and they run me through a myriad of questions, said the cancellation was from the first order but it had been replaced and that the replacement order was placed, no
I purchased a Dell Inspiron series - on 4/7/I begin having problems with the speaker and it would just shut down on me while I was attempting to work on itOne day the hard drive just crashed and I lost everything on itI contacted Dell and I returned it to them for repairI received it back and it is loading extremely slow and now they are saying it sounds like a software issue and want me to continue the back and forth thing with themI am currently a full-time parent and a full-time student and I explained to them that I do not have time for thatI want a full refund on this purchase
On 12/24/I purchased a Dell desktop computer Inspiron SeriesSeven months later the computer did not boot upDell told me to return it to their repair depot in Houston, Texas, which I didOn 9/7/they returned the computer to me in a very damaged condition with large cracks in several places on the screen and a crushed plastic frame I sent them a brand new computer and they returned a very damaged computer back to meAfter contacting Dell they stated that they would send me a refurbished computerI told them I would not accept that as they were the ones that damaged my new computerI feel it is their obligation to send me a new computer since they were the ones responsible for the damages on my new computer
I received a Dell.com/business advertisement offering $credit off a Latitude making the final price $valid from 9/26/to 10/9/ On 10/1/I went online to the website and tried to order the specific laptop with the specific configuration(Windows Pro, Office 2016, 4gb memory, 500gb HDD) (order number [redacted] ) listed on the advertisement, but the coupon code [redacted] did not take the $off the price I contacted sales support via the Chat and spoke to [redacted] * ID for this incident is [redacted] [redacted] explained that they had to escalate the issue and would have someone call me back with a solution I tried to order the laptop several times over the next week or so and the coupon still did not work I waited nearly weeks for a response and did not receive one so on 10/12/I called and was directed back to [redacted] who informed me that they ran out of stock so that offer was no longer valid I told him on 10/1/when I was tryi
I purchased a Dell computer online from Dell, I did not like Windows 10, which came installed, so I returned it within the time frameThis was in March I should have received a credit back to my credit card in April or MayI am still waiting for the creditI have contacted Dell SEVERAL times, only to be told that it will be on my next statementI have not received my creditI have threatened them with the Revdex.com and a credit card complaint and posting the problem to Facebook (it seems Facebook "gets the word out")Now it is one excuse after anotherIt has to be approved by the financial deptbut they are having a problem with their systemSince April/May ???????
On February 1, 2018, I ordered a computer from Dell online Dell canceled my order because they claimed that they could not verify that the credit card I was using belonged to meOn February 6, 2018, Dell charged my credit card for a computer that they canceled the order forI have been calling Dell for months asking for a refund of my credit card to no availIt is sheer fraud to charge someone's credit card after canceling their order
My company has purchased a laptop from Dell June of Since then we have had service calls to address various issues with the laptop Despite having next business day on-site warranty service, every service has taken 3-days due to Dell not having parts, or not having people available The person who uses this laptop is unable to work for an estimated cumulative weeks My company purchases all Dell equipment Dell has said that their policy is that if there are issues within 1-mo, then they would replace the laptop They also said, that my only option was to continue to service the laptop This is unacceptable My company purchased a laptop for a worker so that they can work and are causing issues by not supplying a working laptop Moreover, when I asked to speak to a supervisor, MrRohan A M [redacted] said that there was no one higher This continued 3-day turn around time, plus the refusal to acknowledge this issue with the laptop is frustrating They conti
Required purchased a brand new laptop computer in December (Inspiron Service TAG # [redacted] ) and last week it failed When I ran the diagnostic, it came back that the hard drive had failed I also did purchase Dell Premium Support When the technical support explained that the hard drive had failed, I explained that I didn’t want this computer to be fixed, I wanted it replaced I compared the hard drive of a computer to the motor of a car I wouldn’t want a car with a failed motor nor did I want the this computer On March 17th I spoke to Mamatha He told me he couldn’t authorize that and would have someone from the Escalated Team to call me first thing Monday morning (3/19) between and AM Someone didn’t call me until Monday evening at 7:PM The person was very rude and refused to help me get a new computer and further refused to put a manager on the phone when I requested one He basically hung up on me I called the number back that he called me on and talked to
I got a replacement laptop back in and it worked good for a while and the past months ive contacted dell they went into laptop times to try and fix it again and couldnt and today I called dell got hung up on twice different departments and I told them I wanted to use the lemon law seeing this is the third time ive contacted them bout these issues and once I said lemon law the phone went dead and im under warranty till july this year and they should be able to replace it again but they said no and also when I sent out original laptop the replacement they sent out wasnt the same one I originally purchased same model but original laptop had a button that would light up keyboard so at night I could see it I have trouble seeing at night why I bought that certain laptop this replacement didnt have that feature ive been having multiple issues since I got replacement
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
I purchased an item that sell advertised on their websiteAfter billing me and my canceling other orders dell decided to cancel this orderThis is after they took all my information down and, I'm sure, many other consumer's now to be spamming usThis is terrible business practiceAll I want is the item that I purchased for the price that I purchasedThis is not a price mistake because as of this writing it is still listed on thier website for this priceUnless this is fixed I will not be using dell and would urge nobody to use themThis is not like dell of the old days I would not like to be contacted by dell as they have already sent me enough messagesPlease just have them send me the item I have ordered
On 8/26/2016, I purchased Linksys WRT1900AC bundle deal which includes (1) Linksys WRT1900AC (2) BUFFALO 3TB external hard drive (3) dell promo e-gift card $ I received (1) and (2) about a week later via ground shippingHowever the package did not include (3) dell promo e-gift card of $So on 9/2/I contacted dell via Dell Chat service that I am missing $gift card and they said it will be sent via e-mail within 10-days from the date of purchaseSo I waited until 9/20, but still didn't receive the e-mailContacted dell chat again on 9/20/and the agent said it'll take 3-business days for them to send me the gift cardSo again I waited until 9/29/and contacted dell chat because I still haven't received the itemNow this time the agent told me I am not eligible for $gift card because the deal was ended on 8/25/2016, so I complained because I saw $gift card when I ordered and that is the reason why I purchased the itemSo the agent told me that she'l
I made a purchase with Dell in July and received my laptop and Microsoft Office membership The laptop had malfunctions and I returned it I was notified from Dell on 8/1/they received the return and I would be refunded in business daysI was refunded for the laptop on 9/6/which was within the business days I still haven't been refunded for the Microsoft office and I have emailed numerous times and called when I call no one in customer service or billing can help me when I email I either don't get a response or they say it is being processed "again" The refund is on $I don't understand why I can't get this refund when it has been well over their return policy and no one at Dell is helping me
So I ordered an Alienware Laptop from the dell website on 12/12/for the total of $2,(this was cash straight from my paypal account)The video card that I ordered was a NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDRand this card added $to the total of may purchaseWell, when I received my laptop and took a look from the NVIDIA Control Panel then it states that the video card I have in my laptop is a NVIDIA(R) GeForce(R) GTX 980M with 4GB GDDRSo this means I only have a 4GB 980m when I paid $extra for an 8GB 980mNot only that but the laptop had issue to where it would just shut off by itself and issue with the integrated graphics completely stoppingAlong with some diagonal line that appears fully in some games and web pages I visitAnd some weird KERNAL errorI contacted dell support (first time of many) and told them about the issue and customer support confirmed that my system says it has a 980m with 4GB GDDRand not the one that I orderedSo I asked
On 12/30, I ordered a computer and two pieces of digital software Corel Paint Pro and Microsoft Office I had to cancel the entire order and was promptly refunded the amount for the computer, but am still waiting after weeks of runaround excuses to receive the refunds for the unused digital software I even wrote [redacted] an email detailing the ridiculous amount of back and forth phone calls and emails about the empty promises concerning these refunds
purchased a Dell Latitude laptop online have not been able to use it, since the automatic updates do not work have had calls into tech support, lasting about hour each time, and then are told to call Microsoft They still cannot get this work properly If you sell a computer with software installed, it should be checked before the unit is shipped I should not have to spend hours on the phone trying to get support This computer is useless to me and I am thoroughly dissatisfied with your product and especially service
I purchased Computers from Dell and they are not even a month oldthese computer's include a Alienware 18, Three xps Laptopsthey have Faulty compound on the Cpu and it spreads on the Motherboard to the north bridge and kills the computer, Once the compound is on the north bridge of the board it makes the computer's SmokeThen powers down, For the Alienware I was promised a Replacement computer I never did Receive It I have a Case number and so on for this matter, Fedex Tracking Shows Delivered but never did getIt was Signed for by [redacted] ***Which is going to be : [redacted] The Service tag of the xps that is Question is [redacted] Then I get a Email Stating this: I am not able to approve the warranty assistance on this system for several reasons The first is that it is not registered in your name You would need to have the ownership transferred to you before we could do anything In order to do that you would need to provide my department with proof of purc
Computer under warrenty has had numerous attempts to repair including on site attempt, and sent to repair depotNow they want it shipped back to the depot for another attempt yet they did not provide the shipping box as promisedThis has been an ongoing issue for days with numerous calls that had me spending hours attempting to load drivers and then reload WindowsThe computer will not boot and even the phone technicians were at a loss of what to do nextMore than one promised follow up response was never returned
I ordered a computer in July, this particular computer was to have a DVD ROM driveWhen I got the computer I didn't think to check for this until about a week after I received it and was trying to install softwareI contacted the company and told them the issueThey advised me I was going to have to use an external DVD ROM driveI advised that I wasn't going to purchase one because my laptop should have come with this already installedThey said they would send me one at no costI waited a week and never received the driveI called back only to be told that they were sorry but they are unsure what happened but will send one next day out to meI waited and it never cameSO I called the company back and was advised there was an error on FexEx's part and they would resend it immediatelyIt is one two days later, I still have no drive and I am not very happy with this situation
I have been a very loyal customer of Dell.I bought a new laptop of over $1,just over a month ago.I have been having so much technical difficulties with this computer.It shuts of and restarts by itself several times.It makes me lose so many things I am working on including conference calls and work related issues because I work from home.I have not been able to call early because I traveled and have been a very loyal customer with dell.It also makes so much noise and becoming unbearable.I spoke with technical support on 9/10/and the customer service was terrible.No sympathy and the person was not helpful at all.Is that how you train your agents?He could not fix my problem after so many hours on the phone with him.I demand a better treatment from Dell having to spend that much for this laptop.I need this issue to return or replace as soon a s possible.Thank you
I was in the market for a new high powered lap top and went on Dell's website due to all the advertising they had been doing on TV Found exactly the one I wanted and placed the order on line., which was an option The website said there was a problem with the credit card and told me to call the credit card company, they gave me a phone number I called the credit card company, they ask me a myriad of questions and after I told them what happened they said I had the highest security available and if there was a problem with the order going through it had to be on Dell's end I called Dell back and they said that the order had gone through and was placed That I would receive an email confirmation I got up the next morning (10/3/17) and instead received an email that the order had been cancelled I called and they run me through a myriad of questions, said the cancellation was from the first order but it had been replaced and that the replacement order was placed, no
I purchased a Dell Inspiron series - on 4/7/I begin having problems with the speaker and it would just shut down on me while I was attempting to work on itOne day the hard drive just crashed and I lost everything on itI contacted Dell and I returned it to them for repairI received it back and it is loading extremely slow and now they are saying it sounds like a software issue and want me to continue the back and forth thing with themI am currently a full-time parent and a full-time student and I explained to them that I do not have time for thatI want a full refund on this purchase
On 12/24/I purchased a Dell desktop computer Inspiron SeriesSeven months later the computer did not boot upDell told me to return it to their repair depot in Houston, Texas, which I didOn 9/7/they returned the computer to me in a very damaged condition with large cracks in several places on the screen and a crushed plastic frame I sent them a brand new computer and they returned a very damaged computer back to meAfter contacting Dell they stated that they would send me a refurbished computerI told them I would not accept that as they were the ones that damaged my new computerI feel it is their obligation to send me a new computer since they were the ones responsible for the damages on my new computer
I received a Dell.com/business advertisement offering $credit off a Latitude making the final price $valid from 9/26/to 10/9/ On 10/1/I went online to the website and tried to order the specific laptop with the specific configuration(Windows Pro, Office 2016, 4gb memory, 500gb HDD) (order number [redacted] ) listed on the advertisement, but the coupon code [redacted] did not take the $off the price I contacted sales support via the Chat and spoke to [redacted] * ID for this incident is [redacted] [redacted] explained that they had to escalate the issue and would have someone call me back with a solution I tried to order the laptop several times over the next week or so and the coupon still did not work I waited nearly weeks for a response and did not receive one so on 10/12/I called and was directed back to [redacted] who informed me that they ran out of stock so that offer was no longer valid I told him on 10/1/when I was tryi
I purchased a Dell computer online from Dell, I did not like Windows 10, which came installed, so I returned it within the time frameThis was in March I should have received a credit back to my credit card in April or MayI am still waiting for the creditI have contacted Dell SEVERAL times, only to be told that it will be on my next statementI have not received my creditI have threatened them with the Revdex.com and a credit card complaint and posting the problem to Facebook (it seems Facebook "gets the word out")Now it is one excuse after anotherIt has to be approved by the financial deptbut they are having a problem with their systemSince April/May ???????
On February 1, 2018, I ordered a computer from Dell online Dell canceled my order because they claimed that they could not verify that the credit card I was using belonged to meOn February 6, 2018, Dell charged my credit card for a computer that they canceled the order forI have been calling Dell for months asking for a refund of my credit card to no availIt is sheer fraud to charge someone's credit card after canceling their order
My company has purchased a laptop from Dell June of Since then we have had service calls to address various issues with the laptop Despite having next business day on-site warranty service, every service has taken 3-days due to Dell not having parts, or not having people available The person who uses this laptop is unable to work for an estimated cumulative weeks My company purchases all Dell equipment Dell has said that their policy is that if there are issues within 1-mo, then they would replace the laptop They also said, that my only option was to continue to service the laptop This is unacceptable My company purchased a laptop for a worker so that they can work and are causing issues by not supplying a working laptop Moreover, when I asked to speak to a supervisor, MrRohan A M [redacted] said that there was no one higher This continued 3-day turn around time, plus the refusal to acknowledge this issue with the laptop is frustrating They conti
Required purchased a brand new laptop computer in December (Inspiron Service TAG # [redacted] ) and last week it failed When I ran the diagnostic, it came back that the hard drive had failed I also did purchase Dell Premium Support When the technical support explained that the hard drive had failed, I explained that I didn’t want this computer to be fixed, I wanted it replaced I compared the hard drive of a computer to the motor of a car I wouldn’t want a car with a failed motor nor did I want the this computer On March 17th I spoke to Mamatha He told me he couldn’t authorize that and would have someone from the Escalated Team to call me first thing Monday morning (3/19) between and AM Someone didn’t call me until Monday evening at 7:PM The person was very rude and refused to help me get a new computer and further refused to put a manager on the phone when I requested one He basically hung up on me I called the number back that he called me on and talked to
I got a replacement laptop back in and it worked good for a while and the past months ive contacted dell they went into laptop times to try and fix it again and couldnt and today I called dell got hung up on twice different departments and I told them I wanted to use the lemon law seeing this is the third time ive contacted them bout these issues and once I said lemon law the phone went dead and im under warranty till july this year and they should be able to replace it again but they said no and also when I sent out original laptop the replacement they sent out wasnt the same one I originally purchased same model but original laptop had a button that would light up keyboard so at night I could see it I have trouble seeing at night why I bought that certain laptop this replacement didnt have that feature ive been having multiple issues since I got replacement
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
I purchased an item that sell advertised on their websiteAfter billing me and my canceling other orders dell decided to cancel this orderThis is after they took all my information down and, I'm sure, many other consumer's now to be spamming usThis is terrible business practiceAll I want is the item that I purchased for the price that I purchasedThis is not a price mistake because as of this writing it is still listed on thier website for this priceUnless this is fixed I will not be using dell and would urge nobody to use themThis is not like dell of the old days I would not like to be contacted by dell as they have already sent me enough messagesPlease just have them send me the item I have ordered
On 8/26/2016, I purchased Linksys WRT1900AC bundle deal which includes (1) Linksys WRT1900AC (2) BUFFALO 3TB external hard drive (3) dell promo e-gift card $ I received (1) and (2) about a week later via ground shippingHowever the package did not include (3) dell promo e-gift card of $So on 9/2/I contacted dell via Dell Chat service that I am missing $gift card and they said it will be sent via e-mail within 10-days from the date of purchaseSo I waited until 9/20, but still didn't receive the e-mailContacted dell chat again on 9/20/and the agent said it'll take 3-business days for them to send me the gift cardSo again I waited until 9/29/and contacted dell chat because I still haven't received the itemNow this time the agent told me I am not eligible for $gift card because the deal was ended on 8/25/2016, so I complained because I saw $gift card when I ordered and that is the reason why I purchased the itemSo the agent told me that she'l
I made a purchase with Dell in July and received my laptop and Microsoft Office membership The laptop had malfunctions and I returned it I was notified from Dell on 8/1/they received the return and I would be refunded in business daysI was refunded for the laptop on 9/6/which was within the business days I still haven't been refunded for the Microsoft office and I have emailed numerous times and called when I call no one in customer service or billing can help me when I email I either don't get a response or they say it is being processed "again" The refund is on $I don't understand why I can't get this refund when it has been well over their return policy and no one at Dell is helping me
So I ordered an Alienware Laptop from the dell website on 12/12/for the total of $2,(this was cash straight from my paypal account)The video card that I ordered was a NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDRand this card added $to the total of may purchaseWell, when I received my laptop and took a look from the NVIDIA Control Panel then it states that the video card I have in my laptop is a NVIDIA(R) GeForce(R) GTX 980M with 4GB GDDRSo this means I only have a 4GB 980m when I paid $extra for an 8GB 980mNot only that but the laptop had issue to where it would just shut off by itself and issue with the integrated graphics completely stoppingAlong with some diagonal line that appears fully in some games and web pages I visitAnd some weird KERNAL errorI contacted dell support (first time of many) and told them about the issue and customer support confirmed that my system says it has a 980m with 4GB GDDRand not the one that I orderedSo I asked
On 12/30, I ordered a computer and two pieces of digital software Corel Paint Pro and Microsoft Office I had to cancel the entire order and was promptly refunded the amount for the computer, but am still waiting after weeks of runaround excuses to receive the refunds for the unused digital software I even wrote [redacted] an email detailing the ridiculous amount of back and forth phone calls and emails about the empty promises concerning these refunds
purchased a Dell Latitude laptop online have not been able to use it, since the automatic updates do not work have had calls into tech support, lasting about hour each time, and then are told to call Microsoft They still cannot get this work properly If you sell a computer with software installed, it should be checked before the unit is shipped I should not have to spend hours on the phone trying to get support This computer is useless to me and I am thoroughly dissatisfied with your product and especially service