I am writing to request a refund and return of my Dell XPS I arranged to purchase a Dell Laptop through the [redacted] in April of with my [redacted] research funds We submitted the initial order on or about April or 5, The order was delayed for weeks on the Dell end due to “parts shortages”Part of the order did arrive to the [redacted] in mid-April (the laptop "sleeve” and the desktop monitor) After several more weeks with no laptop, we contacted Dell to discover that the order for the laptop had been cancelledA new order was placed on May 16, by the IT staff at the [redacted] As an aside, the machine finally arrived at [redacted] on May 25, while I was on research travel in [redacted] , which was annoying I specifically ordered the laptop to take on that trip, hence the inception of the order on April Not having the laptop for this extended research trip was highly problematic and disappointing As soon as I returned stateside (in early July
I bought the Inspiron laptop from the Dell online website, [redacted] in December After sometime the "right hinge" started to give a cracking sound and had it repaired for "once" timeBut the problem repeated for the second time , but this time the hinge completely opened up and now my warranty is over by a weekEvery time I give it for repair I lose 2-weeks of workIf I had to move to repair centre continuously, there's no point of buying this laptop which makes it worthlessSeveral people has faced the same problem with the same laptop modelSpoke to an agent and he suggested me to either give for repair (which is disappointing) or talk to the store manager for a replacement of the laptopToday , I talked to the store manager and he said that I don't have "accidental damage coverage" so they can only repair and not replace the laptop and said only Dell could help meThen I called the customer service which was really frustratingBeen on call for nearly an hour and ev
I paid for an extra two years of warranty on a Dell Server, and Keep your Hard Drive protection to match, and Dell refuses to replace a drive that their software has identified as bad even though I still have several month left, because of something about the type of drive it is
Tried to use the warranty that I purchased almost years ago for a crack on my laptop where it closes Was told that my warranty did not cover that When first purchasing my warranty, I was told that accidental damage was covered I am shocked to be told that it does not My order number is [redacted]
Summary I purchased my Dell laptop months ago and from the beginning it had problems Call to Dell tech regarding problemsAfter spending months and numerous e mails, l and talking on the phone with numerous individuals and groups unable to reach Dell upper managementYou can talk to them on the phone only when they call youDell Escalation refuses to give me the upper management info plus refuse to replace laptop There is big problem with communication within Dell they do not read emails and they do not have a common communication system within DellWhat right hand does left hand does not know vice versa I do not have my system since Jan 8th The Dell support person is rude and do not care about customersI was told by Dell Escalation team they do not give guarantee about their product only warrantyThey do not replace laptop after days it is Dell policy according to themThey waited days and told me send system to depotThey waited days so they do not ha
After purchasing a Dell laptop computer from their Dell Outlet (with a month warranty), I began experiencing issues right away with the battery not lasting more that 30-minutes once unplugged from the power sourceI contacted them right at the return threshold only to be told that my "service tag" was not validThat was in September of The issue has only worsened and now the laptop randomly freezes and must be shot down to reboot I have called and "escalated" the issue at least times over the last years only to be told today (May 13, 2016) by Technical service that my warranty was "red tagged." After being transferred to Customer "Care" I was told by [redacted] that my service tag was in fact valid, but there was a temporary hold and my warranty could not be honored until it was removedI had her transfer me to her "supervisor", [redacted] who stated that he would escalate my request to the "internal team" to whom I could not be transferred for resolution, nor contact di
Ordered two hard drives that went on sale two weeks ago and it was shipped Last Monday the tracking showed the item was intercepted by Dell and was returning back to Dell No emailNo update on order statusI find via online that it was probably due to price mistake But I check my credit card and they took my money already I chat with CS who says his internal team won't let him issue a refund and that I have to wait hours after item is returned to DellThis is nutsI didn't return the items nor did I even touch the item but Dell treats it like a return I check return tracking and it shows that it was returned to them on Wednesday but still no refund on Friday I contact CS again and this time told to wait days b/c it's their policy It's now days since they took my money but they still decided to take my money and keep my moneyMy order detail doesn't show the item was returned(by them)They are unwilling to help I rarely order from Dell but I work in co
My screen on my month old dell computer cracked due to dramatic temperature changes, and in [redacted] , it is very easy to have dramatic temperature changes I have tried contacting them a couple of times and each time they are trying to make me pay for it saying that it is my fault that this product cracked due to me living in [redacted] They are trying to make me pay for repairs even though I have a month warranty on this computer
I purchased a dell computer about months ago and also purchased the extended warranty When the computer began to overheat and the hinge appeared damaged I telephoned Dell and they told me to send it in to determine the damage properly Subsequently they responded to tell me that the extended warranty did not cover the damage they located and I could pursue a repair for a fee Having received such information, I e-mailed and telephoned them asking them to return my computer absent the repairs This was over one week ago I requested the return On Saturday August 20th, I made another telephone request which lasted hour and minutes At the end I was told to expect the computer in business days This was confirmed via e-mail Now on the second business day 8/23/I contacted them to find out why it did not arrive After another minutes on the telephone, I was told it was now being packaged to be returned and that would take another business days No one contacted
Horrible horrrible customer service and responsibility to their paying customersAbsolute jokeCustomer service reps sp by months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent months trying to fix issue after issue with no results
Ordered the computer of Inspiron on Jan23, and I was in the process of moving my home from Louisiana to Texas, I didn't get to open the box of the package till we got settle down in Texas, and today, I turned on the computer and tried to set up the Brand New Computer, and it was asking me to put my personal information on the setting up process and it suddenly became black screen, all I can see is the the arrow of the mouse, nothing elseI spent hours talking to technicians of Dell, customer service, and I was told that probably it's the issue of the hardware already, and I called to return the computer and I was told that it already PASSED the days return policy and no way to get it returned, and there was nothing saying about the days return policy from my order nor on the shipping case at all, not even inside the package, and I just spent $for a piece of garbage! And the talking to the customer services, supervisor and the technicians are so terrible and
Tech support has attempted times so far to fix the numerous issues on my computer, and they have failed, resulting in them asking for I to send my computer in for a fourth timeThey keep trying to fix the issue of my Dell XPS of my screen flashing different colors, and black and white lines, and they have not been able toWorking this much with support is very time consuming and not what I expect from a warrantySupport has been unhelpful and they are not trying anything new this fourth time to try to fix itAs a student, I need a reliable computer, being my intention of having a warranty, but Dell has not been capable of fixing the system
This complain is TWO FOLD The first being the most recent On 11/26/2016, I purchased a laptop online It was "delivered" by [redacted] - the driver left the package on our porch 12/01/2016, and someone stole it We filed a police report, filed a report with ***, filled out Dell's lost and stolen report & spoke to one of the customer service reps She told me they would send me a replacement I have not received any further contact since 12/06/2016, have contacted them in writing two more times, and have been completely IGNORED! This is for a Christmas present and I am not only being charged for a product I did not receive, and now this, am unsure what the status is I asked them so make sure when they resend the laptop, that they make sure they ask for signature delivery, and do not just leave it out in plain view sight!
I ordered a computer on November 28th Free shipping was offered, and I was told the computer would ship within 3-business daysThe money was taken from my account December 1stA week later, my order hadn't shipped yetI called and was told there was a "credit problem" I told them I had not paid with credit and the money had already been taken from my accountI was told it would be looked into I called again and asked when my computer would be shipped and to tell them I had been charged shipping and shipping was supposed to be freeI was told it would be refunded On December 5th I cancelled my order as no one could tell me when my order would be shipped and I needed the computer for workSo I went to a local store and bought a computerI was told my refund would be processed in hours, and I have now been told that no fewer then timesAs of today, I still have not received my refund and I keep being told many different things and no one seems to know where my money i
Purchased a new computer XPS with Windows Pro Computer won't connect to internet Customer service refuses to help unless I pay because they said I didn't buy software insuranceNO sales person said anything about buying insurance on software specifically My computer is a few months old It appears there is old operating system information on the computer too One customer service person said there was a mistake and another blamed me! They refuse to help me without me paying I don't know if the problem with the internet hardware or software on the computer and no one ever bothered to inquire They just want me to pay when this computer is under warranty and it appears it was not put together properly or old information was not deleted before sending me this computer If they withheld information during the sale, that is a lie of omission Whenever I ask to speak with someone in the US they refuse to transfer Just say to keep calling the 800#
I purchased a Dell Inspiron series in August There was a lot of problems trying to get Dell to give me correct information on the PC prior to ordering, to include sending units when all was said and doneCustomer Service was very poor and very time consuming, to where I have avoided calling them even though there has been some issues with the unitAlso, their billing was erroneous and that took additional time to resolve The system is slow and erratic and spottyCurrently, the unit had an issue and I again had issues with calling their technical supportThis is not a quality unit and Dell's technical support is even lower qualityCombined, this was a very poor purchase for m and can only imagine the future problems I will continue to have with the unit as well as Dell's Customer Service
My boyfriend purchased an Inspiron Dell computer from [redacted] located in [redacted] , **After only having the laptop for months I found one random day that I couldn't put my charger into the port located on the side of the computerWe took it back to [redacted] who said that it was a "faulty motherboard part" and that we should call Dell as their warranty should cover itJust got off the phone after being connected with two departments that said it was not covered under warranty, that it was "accident coverage" that I neededI told them I have never dropped or spilled anything, it wasn't an accident, it was a gland part they sold meThey wouldn't even offer a discount for the repair which would cost $The laptop is only months and it's still covered under a manufacturer warrantySeeing this is a faulty part and is a mani factor problem they should at least replace itI am not even asking for a new computer just for them to fix itminutes on the phone and no one helped
Precision Mlaptop Hard disk died No recovery media After an hour on the phone I find that there seems to be no recovery media available for this system at this time and no ETA for additional recovery media
I purchased a Dell laptop from [redacted] last JanuaryThe laptop had three primary issues: (1) the keyboard did not work, thus I could not type (2) the laptop did not always recognize the charger that it came with and (3) the hinge between the screen and laptop was brokenI called in late December to both [redacted] and Dell to have it repairedI spent approximately hours that night going back and forth between [redacted] and Dell regarding the laptop; Dell repeatedly told me that the product was not under warrantyEventually, Dell acknowledged that the laptop was under warrantyThey then claimed that while the laptop was under warranty, they were not responsible for "cosmetic" repairs, they then claimed that I purchased the laptop in [redacted] I still am not sure why this is relevant, but I continued to tell them that I purchased the laptop at a [redacted] in [redacted] ***Because the claimed that laptop was purchased in [redacted] , [redacted] then had to provide proof of purchase so that they could
cancelled order but after 40days still no refund
I am writing to request a refund and return of my Dell XPS I arranged to purchase a Dell Laptop through the [redacted] in April of with my [redacted] research funds We submitted the initial order on or about April or 5, The order was delayed for weeks on the Dell end due to “parts shortages”Part of the order did arrive to the [redacted] in mid-April (the laptop "sleeve” and the desktop monitor) After several more weeks with no laptop, we contacted Dell to discover that the order for the laptop had been cancelledA new order was placed on May 16, by the IT staff at the [redacted] As an aside, the machine finally arrived at [redacted] on May 25, while I was on research travel in [redacted] , which was annoying I specifically ordered the laptop to take on that trip, hence the inception of the order on April Not having the laptop for this extended research trip was highly problematic and disappointing As soon as I returned stateside (in early July
I bought the Inspiron laptop from the Dell online website, [redacted] in December After sometime the "right hinge" started to give a cracking sound and had it repaired for "once" timeBut the problem repeated for the second time , but this time the hinge completely opened up and now my warranty is over by a weekEvery time I give it for repair I lose 2-weeks of workIf I had to move to repair centre continuously, there's no point of buying this laptop which makes it worthlessSeveral people has faced the same problem with the same laptop modelSpoke to an agent and he suggested me to either give for repair (which is disappointing) or talk to the store manager for a replacement of the laptopToday , I talked to the store manager and he said that I don't have "accidental damage coverage" so they can only repair and not replace the laptop and said only Dell could help meThen I called the customer service which was really frustratingBeen on call for nearly an hour and ev
I paid for an extra two years of warranty on a Dell Server, and Keep your Hard Drive protection to match, and Dell refuses to replace a drive that their software has identified as bad even though I still have several month left, because of something about the type of drive it is
Tried to use the warranty that I purchased almost years ago for a crack on my laptop where it closes Was told that my warranty did not cover that When first purchasing my warranty, I was told that accidental damage was covered I am shocked to be told that it does not My order number is [redacted]
Summary I purchased my Dell laptop months ago and from the beginning it had problems Call to Dell tech regarding problemsAfter spending months and numerous e mails, l and talking on the phone with numerous individuals and groups unable to reach Dell upper managementYou can talk to them on the phone only when they call youDell Escalation refuses to give me the upper management info plus refuse to replace laptop There is big problem with communication within Dell they do not read emails and they do not have a common communication system within DellWhat right hand does left hand does not know vice versa I do not have my system since Jan 8th The Dell support person is rude and do not care about customersI was told by Dell Escalation team they do not give guarantee about their product only warrantyThey do not replace laptop after days it is Dell policy according to themThey waited days and told me send system to depotThey waited days so they do not ha
After purchasing a Dell laptop computer from their Dell Outlet (with a month warranty), I began experiencing issues right away with the battery not lasting more that 30-minutes once unplugged from the power sourceI contacted them right at the return threshold only to be told that my "service tag" was not validThat was in September of The issue has only worsened and now the laptop randomly freezes and must be shot down to reboot I have called and "escalated" the issue at least times over the last years only to be told today (May 13, 2016) by Technical service that my warranty was "red tagged." After being transferred to Customer "Care" I was told by [redacted] that my service tag was in fact valid, but there was a temporary hold and my warranty could not be honored until it was removedI had her transfer me to her "supervisor", [redacted] who stated that he would escalate my request to the "internal team" to whom I could not be transferred for resolution, nor contact di
Ordered two hard drives that went on sale two weeks ago and it was shipped Last Monday the tracking showed the item was intercepted by Dell and was returning back to Dell No emailNo update on order statusI find via online that it was probably due to price mistake But I check my credit card and they took my money already I chat with CS who says his internal team won't let him issue a refund and that I have to wait hours after item is returned to DellThis is nutsI didn't return the items nor did I even touch the item but Dell treats it like a return I check return tracking and it shows that it was returned to them on Wednesday but still no refund on Friday I contact CS again and this time told to wait days b/c it's their policy It's now days since they took my money but they still decided to take my money and keep my moneyMy order detail doesn't show the item was returned(by them)They are unwilling to help I rarely order from Dell but I work in co
My screen on my month old dell computer cracked due to dramatic temperature changes, and in [redacted] , it is very easy to have dramatic temperature changes I have tried contacting them a couple of times and each time they are trying to make me pay for it saying that it is my fault that this product cracked due to me living in [redacted] They are trying to make me pay for repairs even though I have a month warranty on this computer
I purchased a dell computer about months ago and also purchased the extended warranty When the computer began to overheat and the hinge appeared damaged I telephoned Dell and they told me to send it in to determine the damage properly Subsequently they responded to tell me that the extended warranty did not cover the damage they located and I could pursue a repair for a fee Having received such information, I e-mailed and telephoned them asking them to return my computer absent the repairs This was over one week ago I requested the return On Saturday August 20th, I made another telephone request which lasted hour and minutes At the end I was told to expect the computer in business days This was confirmed via e-mail Now on the second business day 8/23/I contacted them to find out why it did not arrive After another minutes on the telephone, I was told it was now being packaged to be returned and that would take another business days No one contacted
Horrible horrrible customer service and responsibility to their paying customersAbsolute jokeCustomer service reps sp by months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent months trying to fix issue after issue with no results
Ordered the computer of Inspiron on Jan23, and I was in the process of moving my home from Louisiana to Texas, I didn't get to open the box of the package till we got settle down in Texas, and today, I turned on the computer and tried to set up the Brand New Computer, and it was asking me to put my personal information on the setting up process and it suddenly became black screen, all I can see is the the arrow of the mouse, nothing elseI spent hours talking to technicians of Dell, customer service, and I was told that probably it's the issue of the hardware already, and I called to return the computer and I was told that it already PASSED the days return policy and no way to get it returned, and there was nothing saying about the days return policy from my order nor on the shipping case at all, not even inside the package, and I just spent $for a piece of garbage! And the talking to the customer services, supervisor and the technicians are so terrible and
Tech support has attempted times so far to fix the numerous issues on my computer, and they have failed, resulting in them asking for I to send my computer in for a fourth timeThey keep trying to fix the issue of my Dell XPS of my screen flashing different colors, and black and white lines, and they have not been able toWorking this much with support is very time consuming and not what I expect from a warrantySupport has been unhelpful and they are not trying anything new this fourth time to try to fix itAs a student, I need a reliable computer, being my intention of having a warranty, but Dell has not been capable of fixing the system
This complain is TWO FOLD The first being the most recent On 11/26/2016, I purchased a laptop online It was "delivered" by [redacted] - the driver left the package on our porch 12/01/2016, and someone stole it We filed a police report, filed a report with ***, filled out Dell's lost and stolen report & spoke to one of the customer service reps She told me they would send me a replacement I have not received any further contact since 12/06/2016, have contacted them in writing two more times, and have been completely IGNORED! This is for a Christmas present and I am not only being charged for a product I did not receive, and now this, am unsure what the status is I asked them so make sure when they resend the laptop, that they make sure they ask for signature delivery, and do not just leave it out in plain view sight!
I ordered a computer on November 28th Free shipping was offered, and I was told the computer would ship within 3-business daysThe money was taken from my account December 1stA week later, my order hadn't shipped yetI called and was told there was a "credit problem" I told them I had not paid with credit and the money had already been taken from my accountI was told it would be looked into I called again and asked when my computer would be shipped and to tell them I had been charged shipping and shipping was supposed to be freeI was told it would be refunded On December 5th I cancelled my order as no one could tell me when my order would be shipped and I needed the computer for workSo I went to a local store and bought a computerI was told my refund would be processed in hours, and I have now been told that no fewer then timesAs of today, I still have not received my refund and I keep being told many different things and no one seems to know where my money i
Purchased a new computer XPS with Windows Pro Computer won't connect to internet Customer service refuses to help unless I pay because they said I didn't buy software insuranceNO sales person said anything about buying insurance on software specifically My computer is a few months old It appears there is old operating system information on the computer too One customer service person said there was a mistake and another blamed me! They refuse to help me without me paying I don't know if the problem with the internet hardware or software on the computer and no one ever bothered to inquire They just want me to pay when this computer is under warranty and it appears it was not put together properly or old information was not deleted before sending me this computer If they withheld information during the sale, that is a lie of omission Whenever I ask to speak with someone in the US they refuse to transfer Just say to keep calling the 800#
I purchased a Dell Inspiron series in August There was a lot of problems trying to get Dell to give me correct information on the PC prior to ordering, to include sending units when all was said and doneCustomer Service was very poor and very time consuming, to where I have avoided calling them even though there has been some issues with the unitAlso, their billing was erroneous and that took additional time to resolve The system is slow and erratic and spottyCurrently, the unit had an issue and I again had issues with calling their technical supportThis is not a quality unit and Dell's technical support is even lower qualityCombined, this was a very poor purchase for m and can only imagine the future problems I will continue to have with the unit as well as Dell's Customer Service
My boyfriend purchased an Inspiron Dell computer from [redacted] located in [redacted] , **After only having the laptop for months I found one random day that I couldn't put my charger into the port located on the side of the computerWe took it back to [redacted] who said that it was a "faulty motherboard part" and that we should call Dell as their warranty should cover itJust got off the phone after being connected with two departments that said it was not covered under warranty, that it was "accident coverage" that I neededI told them I have never dropped or spilled anything, it wasn't an accident, it was a gland part they sold meThey wouldn't even offer a discount for the repair which would cost $The laptop is only months and it's still covered under a manufacturer warrantySeeing this is a faulty part and is a mani factor problem they should at least replace itI am not even asking for a new computer just for them to fix itminutes on the phone and no one helped
Precision Mlaptop Hard disk died No recovery media After an hour on the phone I find that there seems to be no recovery media available for this system at this time and no ETA for additional recovery media
I purchased a Dell laptop from [redacted] last JanuaryThe laptop had three primary issues: (1) the keyboard did not work, thus I could not type (2) the laptop did not always recognize the charger that it came with and (3) the hinge between the screen and laptop was brokenI called in late December to both [redacted] and Dell to have it repairedI spent approximately hours that night going back and forth between [redacted] and Dell regarding the laptop; Dell repeatedly told me that the product was not under warrantyEventually, Dell acknowledged that the laptop was under warrantyThey then claimed that while the laptop was under warranty, they were not responsible for "cosmetic" repairs, they then claimed that I purchased the laptop in [redacted] I still am not sure why this is relevant, but I continued to tell them that I purchased the laptop at a [redacted] in [redacted] ***Because the claimed that laptop was purchased in [redacted] , [redacted] then had to provide proof of purchase so that they could