Summary: The business which I own has Dell Pro Support coverage of a Dell personal computer that has failed The system is currently under warranty and has a professional services support plan, both of which I paid for in full at the time of initial purchase Dell Support provides for the "avoidance of downtime" in the event of a problem My system has been down for weeks and continues to have no resolution date Additional Information: After a series of Dell support service errors (self-admitted) in response to remediating the aforementioned issue, the problem remains unresolved I have now shipped this particular system to Dell at Dell's request for centralized repair While Dell's client resolution center had indicated that the system would be back to me by the end of the week of 11/18/16, I was noticed today that it will not When I asked to speak to someone who could resolve the issue more expeditiously, I was told there was no one else further to whom I could appeal or
I bought a Dell Alienware laptop on July 24th, Order number is [redacted] Within a week, the computer starts turning black screen and freezing randomlySo I returned my computer and want to get a refundDell receives my computer on August 6th, and tells me that I will receive my refund within business daysI don't get my refund in days, so I call them for the first timeThey told me to keep waiting a couple more daysI wait another week, still don't get my money backI call them second timeThe agent told me that the only thing he can do is to resend a request to the accounting departmentHe said his department has no other way to contact accounting department but sending a requestAnd he refuses to give me accounting department contact information because he said I am not allowed to call them directlyWhen I asked him to transfer me to a manager, he said he has no supervisor, and his voice is turing loud and impatientI followed what he told me to wait another c
Tried to use the warranty that I purchased almost years ago for a crack on my laptop where it closes Was told that my warranty did not cover that When first purchasing my warranty, I was told that accidental damage was covered I am shocked to be told that it does not My order number is [redacted]
I bought the Inspiron laptop from the Dell online website, [redacted] in December After sometime the "right hinge" started to give a cracking sound and had it repaired for "once" timeBut the problem repeated for the second time , but this time the hinge completely opened up and now my warranty is over by a weekEvery time I give it for repair I lose 2-weeks of workIf I had to move to repair centre continuously, there's no point of buying this laptop which makes it worthlessSeveral people has faced the same problem with the same laptop modelSpoke to an agent and he suggested me to either give for repair (which is disappointing) or talk to the store manager for a replacement of the laptopToday , I talked to the store manager and he said that I don't have "accidental damage coverage" so they can only repair and not replace the laptop and said only Dell could help meThen I called the customer service which was really frustratingBeen on call for nearly an hour and ev
Upon purchasing a laptop from dell.com, it was non functioning out of the box The laptop was claiming that there was no hard drive installed and dell diagnostic logs would confirm that the device is experiences issues with the hard drive I contacted dell support and have so far worked with them on sending in the device times now but for some reason they are refusing to address the issue There was even an interaction I had with a supervisor where she was telling me they would not replace the hard drive even when Dell software was clearly stating there was no hard drive present The laptop essentially shuts down randomly making it unable It was purchased on 9/14/and as of today they for some reason they are not honoring their warranty, I fear they are trying to let if lapse with no resolution on the matter
My laptop makes a beeping noise and shuts down when it gets hot I have been trying to get it repaired but I keep getting the run around I have been working on this for months now and have not gotten any resolution I keep getting call center and been told several things, a technician would be sent out after weeks called back and they said a tech tried to call me times but left no message and have given them numbers/hours for each number I have been told that a tech would call me back in hours....no one calls I haven't used my laptop to its full use because of it shutting down I cannot get resolution and when I call back I am being passed to at least to different people and the one of the biggest issues is the language barrier....they seemed to not understand or are having difficulty with phone and can't hear (frustrated beyond repair) I have a SR# [redacted] -
I am writing to request a refund and return of my Dell XPS I arranged to purchase a Dell Laptop through the [redacted] in April of with my [redacted] research funds We submitted the initial order on or about April or 5, The order was delayed for weeks on the Dell end due to “parts shortages”Part of the order did arrive to the [redacted] in mid-April (the laptop "sleeve” and the desktop monitor) After several more weeks with no laptop, we contacted Dell to discover that the order for the laptop had been cancelledA new order was placed on May 16, by the IT staff at the [redacted] As an aside, the machine finally arrived at [redacted] on May 25, while I was on research travel in [redacted] , which was annoying I specifically ordered the laptop to take on that trip, hence the inception of the order on April Not having the laptop for this extended research trip was highly problematic and disappointing As soon as I returned stateside (in early July
I ordered a computer on September The computer was delivered, but did not workI have requested that Dell either provide me with a working computer or refund my moneyThey refuse to do eitherI am giving Dell this one final chance to perform on their contract before I file suit against them
This complain is TWO FOLD The first being the most recent On 11/26/2016, I purchased a laptop online It was "delivered" by [redacted] - the driver left the package on our porch 12/01/2016, and someone stole it We filed a police report, filed a report with ***, filled out Dell's lost and stolen report & spoke to one of the customer service reps She told me they would send me a replacement I have not received any further contact since 12/06/2016, have contacted them in writing two more times, and have been completely IGNORED! This is for a Christmas present and I am not only being charged for a product I did not receive, and now this, am unsure what the status is I asked them so make sure when they resend the laptop, that they make sure they ask for signature delivery, and do not just leave it out in plain view sight!
Ordered the computer of Inspiron on Jan23, and I was in the process of moving my home from Louisiana to Texas, I didn't get to open the box of the package till we got settle down in Texas, and today, I turned on the computer and tried to set up the Brand New Computer, and it was asking me to put my personal information on the setting up process and it suddenly became black screen, all I can see is the the arrow of the mouse, nothing elseI spent hours talking to technicians of Dell, customer service, and I was told that probably it's the issue of the hardware already, and I called to return the computer and I was told that it already PASSED the days return policy and no way to get it returned, and there was nothing saying about the days return policy from my order nor on the shipping case at all, not even inside the package, and I just spent $for a piece of garbage! And the talking to the customer services, supervisor and the technicians are so terrible and
I purchased a Dell laptop from [redacted] last JanuaryThe laptop had three primary issues: (1) the keyboard did not work, thus I could not type (2) the laptop did not always recognize the charger that it came with and (3) the hinge between the screen and laptop was brokenI called in late December to both [redacted] and Dell to have it repairedI spent approximately hours that night going back and forth between [redacted] and Dell regarding the laptop; Dell repeatedly told me that the product was not under warrantyEventually, Dell acknowledged that the laptop was under warrantyThey then claimed that while the laptop was under warranty, they were not responsible for "cosmetic" repairs, they then claimed that I purchased the laptop in [redacted] I still am not sure why this is relevant, but I continued to tell them that I purchased the laptop at a [redacted] in [redacted] ***Because the claimed that laptop was purchased in [redacted] , [redacted] then had to provide proof of purchase so that they could
Horrible horrrible customer service and responsibility to their paying customersAbsolute jokeCustomer service reps sp by months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent months trying to fix issue after issue with no results
Tech support has attempted times so far to fix the numerous issues on my computer, and they have failed, resulting in them asking for I to send my computer in for a fourth timeThey keep trying to fix the issue of my Dell XPS of my screen flashing different colors, and black and white lines, and they have not been able toWorking this much with support is very time consuming and not what I expect from a warrantySupport has been unhelpful and they are not trying anything new this fourth time to try to fix itAs a student, I need a reliable computer, being my intention of having a warranty, but Dell has not been capable of fixing the system
I had ordered a Dell laptop and was not satisfied with the product so therefore returned it to the company Dell received my returned laptop on October 11th As of November 16th, I have yet to receive my refund I’ve called Dell on several occasions and after a few lengthy conversations the best they can tell me is I should receive my refund shortly This length of time for a refund is unacceptable
My screen on my month old dell computer cracked due to dramatic temperature changes, and in [redacted] , it is very easy to have dramatic temperature changes I have tried contacting them a couple of times and each time they are trying to make me pay for it saying that it is my fault that this product cracked due to me living in [redacted] They are trying to make me pay for repairs even though I have a month warranty on this computer
Precision Mlaptop Hard disk died No recovery media After an hour on the phone I find that there seems to be no recovery media available for this system at this time and no ETA for additional recovery media
I am a full-time student in collegeI purchased a Dell 2-n-laptop that was over $at the beginning of FebruarySince then I have sent my laptop in or had a technician come to repair it times I am weeks into classes and I am having to send my laptop in again because the charger isn't working correctlyEvery time I call customer support they make me send it in again, the last time I sent it in the issue didn't even get repaired correctlyI have asked for a refund or a new laptop so I wouldn't have to send it in again but they denied my request because it has been over days since I purchased my product I am thoroughly frustrated with this product and their "customer support"
I ordered some SSD (WD blue 250gb) hard drives from Dell.com when they had the hard drive for sale and ordered it for use in my server hardware (pcs)The order went through they had those in stock and I even have order confirmation email for my orderesNow they turned their back saying that there was a price error in the website and they are trying to cancel my order when there are people who have proof that their order for the same thing was deliveredI think it is highly unethical for huge businesses like these to do thatThey have already charged my credit card for that as well
Purchased a new computer XPS with Windows Pro Computer won't connect to internet Customer service refuses to help unless I pay because they said I didn't buy software insuranceNO sales person said anything about buying insurance on software specifically My computer is a few months old It appears there is old operating system information on the computer too One customer service person said there was a mistake and another blamed me! They refuse to help me without me paying I don't know if the problem with the internet hardware or software on the computer and no one ever bothered to inquire They just want me to pay when this computer is under warranty and it appears it was not put together properly or old information was not deleted before sending me this computer If they withheld information during the sale, that is a lie of omission Whenever I ask to speak with someone in the US they refuse to transfer Just say to keep calling the 800#
I purchased a Dell Inspiron series in August There was a lot of problems trying to get Dell to give me correct information on the PC prior to ordering, to include sending units when all was said and doneCustomer Service was very poor and very time consuming, to where I have avoided calling them even though there has been some issues with the unitAlso, their billing was erroneous and that took additional time to resolve The system is slow and erratic and spottyCurrently, the unit had an issue and I again had issues with calling their technical supportThis is not a quality unit and Dell's technical support is even lower qualityCombined, this was a very poor purchase for m and can only imagine the future problems I will continue to have with the unit as well as Dell's Customer Service
Summary: The business which I own has Dell Pro Support coverage of a Dell personal computer that has failed The system is currently under warranty and has a professional services support plan, both of which I paid for in full at the time of initial purchase Dell Support provides for the "avoidance of downtime" in the event of a problem My system has been down for weeks and continues to have no resolution date Additional Information: After a series of Dell support service errors (self-admitted) in response to remediating the aforementioned issue, the problem remains unresolved I have now shipped this particular system to Dell at Dell's request for centralized repair While Dell's client resolution center had indicated that the system would be back to me by the end of the week of 11/18/16, I was noticed today that it will not When I asked to speak to someone who could resolve the issue more expeditiously, I was told there was no one else further to whom I could appeal or
I bought a Dell Alienware laptop on July 24th, Order number is [redacted] Within a week, the computer starts turning black screen and freezing randomlySo I returned my computer and want to get a refundDell receives my computer on August 6th, and tells me that I will receive my refund within business daysI don't get my refund in days, so I call them for the first timeThey told me to keep waiting a couple more daysI wait another week, still don't get my money backI call them second timeThe agent told me that the only thing he can do is to resend a request to the accounting departmentHe said his department has no other way to contact accounting department but sending a requestAnd he refuses to give me accounting department contact information because he said I am not allowed to call them directlyWhen I asked him to transfer me to a manager, he said he has no supervisor, and his voice is turing loud and impatientI followed what he told me to wait another c
Tried to use the warranty that I purchased almost years ago for a crack on my laptop where it closes Was told that my warranty did not cover that When first purchasing my warranty, I was told that accidental damage was covered I am shocked to be told that it does not My order number is [redacted]
I bought the Inspiron laptop from the Dell online website, [redacted] in December After sometime the "right hinge" started to give a cracking sound and had it repaired for "once" timeBut the problem repeated for the second time , but this time the hinge completely opened up and now my warranty is over by a weekEvery time I give it for repair I lose 2-weeks of workIf I had to move to repair centre continuously, there's no point of buying this laptop which makes it worthlessSeveral people has faced the same problem with the same laptop modelSpoke to an agent and he suggested me to either give for repair (which is disappointing) or talk to the store manager for a replacement of the laptopToday , I talked to the store manager and he said that I don't have "accidental damage coverage" so they can only repair and not replace the laptop and said only Dell could help meThen I called the customer service which was really frustratingBeen on call for nearly an hour and ev
Upon purchasing a laptop from dell.com, it was non functioning out of the box The laptop was claiming that there was no hard drive installed and dell diagnostic logs would confirm that the device is experiences issues with the hard drive I contacted dell support and have so far worked with them on sending in the device times now but for some reason they are refusing to address the issue There was even an interaction I had with a supervisor where she was telling me they would not replace the hard drive even when Dell software was clearly stating there was no hard drive present The laptop essentially shuts down randomly making it unable It was purchased on 9/14/and as of today they for some reason they are not honoring their warranty, I fear they are trying to let if lapse with no resolution on the matter
My laptop makes a beeping noise and shuts down when it gets hot I have been trying to get it repaired but I keep getting the run around I have been working on this for months now and have not gotten any resolution I keep getting call center and been told several things, a technician would be sent out after weeks called back and they said a tech tried to call me times but left no message and have given them numbers/hours for each number I have been told that a tech would call me back in hours....no one calls I haven't used my laptop to its full use because of it shutting down I cannot get resolution and when I call back I am being passed to at least to different people and the one of the biggest issues is the language barrier....they seemed to not understand or are having difficulty with phone and can't hear (frustrated beyond repair) I have a SR# [redacted] -
I am writing to request a refund and return of my Dell XPS I arranged to purchase a Dell Laptop through the [redacted] in April of with my [redacted] research funds We submitted the initial order on or about April or 5, The order was delayed for weeks on the Dell end due to “parts shortages”Part of the order did arrive to the [redacted] in mid-April (the laptop "sleeve” and the desktop monitor) After several more weeks with no laptop, we contacted Dell to discover that the order for the laptop had been cancelledA new order was placed on May 16, by the IT staff at the [redacted] As an aside, the machine finally arrived at [redacted] on May 25, while I was on research travel in [redacted] , which was annoying I specifically ordered the laptop to take on that trip, hence the inception of the order on April Not having the laptop for this extended research trip was highly problematic and disappointing As soon as I returned stateside (in early July
I ordered a computer on September The computer was delivered, but did not workI have requested that Dell either provide me with a working computer or refund my moneyThey refuse to do eitherI am giving Dell this one final chance to perform on their contract before I file suit against them
This complain is TWO FOLD The first being the most recent On 11/26/2016, I purchased a laptop online It was "delivered" by [redacted] - the driver left the package on our porch 12/01/2016, and someone stole it We filed a police report, filed a report with ***, filled out Dell's lost and stolen report & spoke to one of the customer service reps She told me they would send me a replacement I have not received any further contact since 12/06/2016, have contacted them in writing two more times, and have been completely IGNORED! This is for a Christmas present and I am not only being charged for a product I did not receive, and now this, am unsure what the status is I asked them so make sure when they resend the laptop, that they make sure they ask for signature delivery, and do not just leave it out in plain view sight!
Ordered the computer of Inspiron on Jan23, and I was in the process of moving my home from Louisiana to Texas, I didn't get to open the box of the package till we got settle down in Texas, and today, I turned on the computer and tried to set up the Brand New Computer, and it was asking me to put my personal information on the setting up process and it suddenly became black screen, all I can see is the the arrow of the mouse, nothing elseI spent hours talking to technicians of Dell, customer service, and I was told that probably it's the issue of the hardware already, and I called to return the computer and I was told that it already PASSED the days return policy and no way to get it returned, and there was nothing saying about the days return policy from my order nor on the shipping case at all, not even inside the package, and I just spent $for a piece of garbage! And the talking to the customer services, supervisor and the technicians are so terrible and
I purchased a Dell laptop from [redacted] last JanuaryThe laptop had three primary issues: (1) the keyboard did not work, thus I could not type (2) the laptop did not always recognize the charger that it came with and (3) the hinge between the screen and laptop was brokenI called in late December to both [redacted] and Dell to have it repairedI spent approximately hours that night going back and forth between [redacted] and Dell regarding the laptop; Dell repeatedly told me that the product was not under warrantyEventually, Dell acknowledged that the laptop was under warrantyThey then claimed that while the laptop was under warranty, they were not responsible for "cosmetic" repairs, they then claimed that I purchased the laptop in [redacted] I still am not sure why this is relevant, but I continued to tell them that I purchased the laptop at a [redacted] in [redacted] ***Because the claimed that laptop was purchased in [redacted] , [redacted] then had to provide proof of purchase so that they could
Horrible horrrible customer service and responsibility to their paying customersAbsolute jokeCustomer service reps sp by months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent months trying to fix issue after issue with no results
Tech support has attempted times so far to fix the numerous issues on my computer, and they have failed, resulting in them asking for I to send my computer in for a fourth timeThey keep trying to fix the issue of my Dell XPS of my screen flashing different colors, and black and white lines, and they have not been able toWorking this much with support is very time consuming and not what I expect from a warrantySupport has been unhelpful and they are not trying anything new this fourth time to try to fix itAs a student, I need a reliable computer, being my intention of having a warranty, but Dell has not been capable of fixing the system
I had ordered a Dell laptop and was not satisfied with the product so therefore returned it to the company Dell received my returned laptop on October 11th As of November 16th, I have yet to receive my refund I’ve called Dell on several occasions and after a few lengthy conversations the best they can tell me is I should receive my refund shortly This length of time for a refund is unacceptable
My screen on my month old dell computer cracked due to dramatic temperature changes, and in [redacted] , it is very easy to have dramatic temperature changes I have tried contacting them a couple of times and each time they are trying to make me pay for it saying that it is my fault that this product cracked due to me living in [redacted] They are trying to make me pay for repairs even though I have a month warranty on this computer
Precision Mlaptop Hard disk died No recovery media After an hour on the phone I find that there seems to be no recovery media available for this system at this time and no ETA for additional recovery media
I am a full-time student in collegeI purchased a Dell 2-n-laptop that was over $at the beginning of FebruarySince then I have sent my laptop in or had a technician come to repair it times I am weeks into classes and I am having to send my laptop in again because the charger isn't working correctlyEvery time I call customer support they make me send it in again, the last time I sent it in the issue didn't even get repaired correctlyI have asked for a refund or a new laptop so I wouldn't have to send it in again but they denied my request because it has been over days since I purchased my product I am thoroughly frustrated with this product and their "customer support"
I ordered some SSD (WD blue 250gb) hard drives from Dell.com when they had the hard drive for sale and ordered it for use in my server hardware (pcs)The order went through they had those in stock and I even have order confirmation email for my orderesNow they turned their back saying that there was a price error in the website and they are trying to cancel my order when there are people who have proof that their order for the same thing was deliveredI think it is highly unethical for huge businesses like these to do thatThey have already charged my credit card for that as well
Purchased a new computer XPS with Windows Pro Computer won't connect to internet Customer service refuses to help unless I pay because they said I didn't buy software insuranceNO sales person said anything about buying insurance on software specifically My computer is a few months old It appears there is old operating system information on the computer too One customer service person said there was a mistake and another blamed me! They refuse to help me without me paying I don't know if the problem with the internet hardware or software on the computer and no one ever bothered to inquire They just want me to pay when this computer is under warranty and it appears it was not put together properly or old information was not deleted before sending me this computer If they withheld information during the sale, that is a lie of omission Whenever I ask to speak with someone in the US they refuse to transfer Just say to keep calling the 800#
I purchased a Dell Inspiron series in August There was a lot of problems trying to get Dell to give me correct information on the PC prior to ordering, to include sending units when all was said and doneCustomer Service was very poor and very time consuming, to where I have avoided calling them even though there has been some issues with the unitAlso, their billing was erroneous and that took additional time to resolve The system is slow and erratic and spottyCurrently, the unit had an issue and I again had issues with calling their technical supportThis is not a quality unit and Dell's technical support is even lower qualityCombined, this was a very poor purchase for m and can only imagine the future problems I will continue to have with the unit as well as Dell's Customer Service