I ordered a Dell laptop todayI received a confirmation e-mail with an order numberLater today, I checked my bank accountUnfortunately I used a debit card to purchase this laptopDell erroneous, by their own admission, accidentally billed me twice for over $in errorThey do not answer the phone on weekends and the chat representatives offered no solution although they did tell me that they messed up and duplicated my order thus removing the $from my account I asked them to please tell me when the duplicated unauthorized order would be removed and they refused to answerThe supervisor, Ishan Kaushik, at first refused to call me or chat with meOnly after an hour of pleading did he finally call me but offered no solution to my problemHe wouldn't even tell me when I could expect the money to be refundedHe was completely unprofessional and refused to attempt to find resolution As a result, I most likely will incur overdraft fees which Dell will not payI am a customer and I just bought a $computer and this is the service they offer I can't imagine that the management team would be too pleased to see a customer treated in this mannerI did not authorize this transactionIt is fraudulent, it is stealing and this supervisor could care less I want my money back in my account immediatelyI want the duplicate "on hold" order canceled immediatelyI should not have to wait one day for MY MONEY to be in MY ACCOUNT because I never authorized the removal of the moneyThis is stealing!!!! I am so disappointed after being a loyal Dell customer for over yearsIf this is not resolved to my satisfaction, this will be the last Dell computer I ever purchase The supervisor, Ishan Kaushik, should be fired immediately for his incompetence and his unwillingness to go above his job description and assist a single mother when his company was completely at fault This issue could have so easily been resolvedAll that is required is a cancellation and a phone call to my bank releasing the fundsDid he do this? NoDid he offer to elevate the status of my issue to his boss? No...he claims he doesn't have oneI guess that makes him CEO of DellThat's news to me I expect Dell to rise up and live up to standards I am used toI hope I am not disappointed Debbie Perkins
My Dell Laptop hard drive failedI purchased a new hard drive and needed to reinstall WindowsThe Windows operating system disk was not provided with my computer, the program was pre-installed on machineI called Dell Tech Support and they instructed me to purchase a Windows USB Key and I didUpon paying $to get access to the Windows license I already purchased when buying the machine, it was a miss match with the computerI later learned that Dell imprints the Windows Key onto the Mother Board, so my key did not matchCalled Dell again to which they told me I had to pay they additional money So I purchased a product, Dell Computer + Windows license and now I own a machine that cannot have an operation system loadedIt is worthlessDell has refused to make me whole or fix their issues without charging me for their breakdown Worst service I have ever receivedNever again, never Dell
I purchased a laptop online (Dell Latitude 7480) on 12/30/ Because I was out of the country for most of January, I did not turn the laptop on until January I asked a family member to open the box upon delivery and verify that the contents looked OK, but she did not notice any issues When I returned to the country, I found that the keyboard was rather flexible in the lower right corner - pressing the right arrow key caused the keyboard to flex downward The ports on the right side of the laptop were also not aligned properly with the chassis I contacted Dell technical support and they said they would send a new keyboard and bottom plate for the laptop A technician would visit me onsite to install it The technician arrived, but instead of the keyboard and bottom plate, Dell had sent the palmrest and bottom plate The palmrest is the frame surrounding the keyboard It also contains the trackpad The technician replaced both those parts, which made the ports lin
My Alienware/Dell M18x Laptop is under warranty until October I notified Dell of an issue I was having with my laptop on March 29, They then tried to repair the laptop at their depot, by replacing the Video Cards, Motherboard, Ram, and re-installing the drivers and Operating system The re-install of the OS was done even though I clearly marked "no" with the question can Dell wipe your hard drive and reinstall the OS They called and said it HAD to be done to fix the laptop I received my laptop back and the same issue persisted despite Dell erasing my harddrive and all my saved files/photos/games I notified Dell immediately, and then after hours of calibrating the issues on the phone they sent a technician to repair my computer again They changed both ram sticks again as well as the motherboard The same issue persisted where my laptop would freeze after about 45-1hr of use After this I asked for a replacement laptop since they had now replaced every critical p
I bought my computer a little more than a year ago, and since that time I had to change it timesOn the last time I received a refurbished computer to replace my computer thta I bought as a new oneNow I simply cannot use it, nad I had to purchase e new computer in order to be able to complete my workI want a solution for that, I want my money back
I have been trying to retrieve an operating system I purchased from Dell, this system is out of warranty The OS is located on their web site, but they no longer provide access for out of warranty computers even though I have a valid paid for Microsoft Key Microsoft told me that my OS should be available for download since I own the key for it, but since it's an OEM key, it can't be downloaded from MS, we have to go though dell, who owns wants to charge 21.xx dollars for a sub drive with the OS on it, when in fact they sold m other computers with retail versions of the operating system This is just an outright money making scheme and fraud I own the OS key, this should of Ben a retail copy so I can download this at any time from Microsoft
There was a deal going on awhile back with the new GTX 10XX pascal series, and it involved with purchase of a card or laptop with one in it you would get oneWell I wanted to check and make sure everything was good and I met the requirements and even asked the employees repeatedly if I was going to get the game they said yes, and this was officially launch day when purchasedI receive my laptop after almost four weeks of them not telling me anything and I message them again and ask how do I get gears of war it is supposed to come with it, and after hours of customer service talking mazes they ensure me that I will receive it upon three more weeks of waiting I do not know what for but whatever ok I do itNow after me waiting a two months they are saying that its to late and they where limited and all kinds of other thingsOne of the deciding factors was the game coming with it why I asked and made sure and continued to ask
I Ordered a list of products(products) from dell on Aug I used an online coupon for 75$ for that orderI did not get the order for five days which was supposed to be delivered in two business daysI had to leave for india after five days I placed ordertwo days later, I received email that I have to verify the order by clicking the linkbut the link was not opening to me, not sure probably I was in IndiaI chatted with customer care few times, they said they cannot pull the order because order ID was not generatedI told them I had only one email from dell after the order, that email has PURCHASE ID not ORDER ID Dell Purchase ID: [redacted] THe chat customer executives said they are not able to pull the orderI came back USA and called dell customer care, I spoke for around minutes, they routed the call to all the departments they have, I patiently explained everythingwhen my patience ran out, I quit the call and emailed the customer care deptBelow is the
I purchased a Dell Inspiron Computer through QVC, Order# [redacted] , October for my spouse He decided that he did not need a computer so it sat in the box and was never opened or used until August when I started taking classes The computer was brand new, never used and it only worked for less than a year I contacted Dell warranty service and they informed me that the computer was no longer under warranty so I paid them $to fix the motherboard as they informed me of the issue after performing an over the phone diagnostic, in which the computer powered up but the screen did not light or display Dell then created a work order ticket under service tag# [redacted] , Dispatch Number [redacted] initially on Jan and they sent me a box to ship the computer as instructed I did so The computer was returned to me on Jan from Dell at that time nothing worked The computer did not power up, the screen did not display anything I called Dell yet again and they inst
Firstly I'd like to state that this issue has caused me a great deal of stress, the run around with people who were suppose to call me (Alienware supervisor [redacted] ) but then failed to do soLuckily a post I made on social media started to get a lot of views which prompted Alienware to reach out to me which I provided my service tag and behold I get a call (unfortunately the first time I was called once and was hung up on the moment I answered the call as it came through) My issue stems from wanting a replacement laptop after having motherboard changes, fan change, dism change,battery failures, etc with problems still lastingI simply wanted a replacement laptop because of the simple fact that I've experienced so many part changes that I felt I just needed to be over and done with it but unfortunately Dell has refused to give me one even after all of the issues presented on this PC There's been a long list of back n forth with videos showing my issues (USBs disabling wit
I ordered a LG Smartphone for $+ tax for a total of & $on 12/03/order was shipped on 12/4/& billed to account only after shippedI changed my mind about the phone & decided I could save some of my credit balance with Dell because one of my grandchildren in school needed a tablet when they would return back to school after Christmas & New Year school breakI contacted Dell on 12/14/followed all policies in getting a Service Request # which is [redacted] and a UPS return shipping label tracking # [redacted] which Dell had back in their possession on 12/18/& emailed me to confirmDell financial Serv rep [redacted] on 12/24/emailed me & said my refund was on process & should reflect on next bill which has notI check my acctonline for to see if resolved & now without & any conversation from Dell it says under investigationWhy? They have product return unused/damaged exactly the way I received it & have
The complaint is in regards with my Dell Inspiron Series (Service Tag number - [redacted] ) which I had bought in the last week of December from Best BuyI have maintained the laptop in perfect physical condition till now, and it looks brand new Around May 10th 2017, my laptop suddenly stopped working and I called up Dell Support to understand the issueThey asked me to open up my laptop and run a simple diagnosticAfter doing this, they figured that I should send my laptop to the service center, as they felt that the motherboard has crashed and needed to be replacedI sent the laptop to them and they replaced the motherboard as they found that it had indeed crashedI had to face a period of about days of not having my laptop, during which I faced a great hassle in my workThe laptop was sent back and it worked fine after the repair On the morning of July 23rd 2017, my laptop did not start up and there was no response on it, much like what had happened two month
On 11/22/i ordered Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $They then canceled my order on 11/23/I would like them to complete my order for the monitors at the advertised price
When sold a computer from Dell, the sales agent informed me that the warranty of the computer started at the time of receipt of delivery, which happened to be Wed, Feb 3, 2016, Dell order [redacted] Every time I called Dell for support on same computer, I was informed by the warranty department that the warranty expires on January 28, and not Feb 3, I made calls to Dell Customer service and while the first agents I spoke to assured me that the warranty would be updated to the correct dateThe 4th agent informed me today however that warranty starts ON THE DAY THE COMPUTER WAS INVOICED, which was Jan 28th, I also spoke with [redacted] **, Senior Account Manager, Emerging Business, Dell who assured me he would try to rectify the issueQuote from his follow up email to me on this subject dated Feb 12, 2016: "To [redacted] , [redacted] ***/ [redacted] This order XXXXXXXXXX for service tag XXXXXXX was received by the customer on Feb 3rd I believe warranty sta
My experience working with Dell's customer service via telephone has been very frustrating I did not receive two key pieces of information we needed to get Office started on our new laptop, or to define the premier support service we bought When I called the customer care line, two calls were dropped or I was put on indefinite hold The issue was not resolved until I spent minutes on the phone with a supervisor To make all this more complicated, Dell has out-sourced its customer care to a country where English is not a first language, and although I have extensive experience working with non-English speakers, I had a very difficult time understanding the customer care representatives In addition, I spent an extra $on a premium technology support for four years, but Dell never sent any written instructions on how to access that support or what it does and doesn't cover In the end, Dell promised refund $to us for our time lost to deal with the problems, but, all in all, we have learned our lesson: buy from a brick-and-mortar store with in-house, on-site customer service
I bought a Dell touchscreen laptop Inspiron at [redacted] in [redacted] , **A few weeks after I bought it, I was having problems with the touchscreenIt would work for a while and then it would freeze and stop workingI was able to use the computer with the mouse, just not the touchscreenAfter being on the phone for over hours with Dell for a total of times, They told me I can send it to the depot to have it repaired since it was under warranteeI was in touch with [redacted] from the depot and he walked me through every step and gave me frequent updates almost daily when I returned the computer to the depotWhen I received the computer a few weeks later, it was not repaired properly and the touchscreen had the same problemSome of the multiple problems (circles and squares appearing on the screen when I plugged it in) were fixed but the problem with the touchscreen was notI immediately emailed [redacted] and he was very niceI told him if he did not correct the pr
Almost two months ago, I placed an order on Dell websiteI was offered $credit by the customer service on the order because I originally wanted to cancel the order due to the high price compared to other sellersThe offer made the order very good, so I changed my mind and took back the cancellation requestThey shipped the order to me and everything was fine, until when I talked to them about the $refund offerThey said they would issue it within 5-days or soI believed them and waited for a long time until I emailed them again and the same person still asked me to waitI ordered in mid-MarchNow it is close to mid-MayThis is the Dell's terrible customer service I was thinking tabout returning, but I have used the product and lots of things and work had been transferred to the laptopDoes Dell's CS always use this way (offering refund) to attract buyers to order from their website directly? I kept all the emails including the one with the offer if I don't can
Dell has continued to fail in refunding a return that was purchased on a gift card and returned to them over months They continue to say the issue has been fixed but have failed to deliver on the return of funds
I ordered an LG inch TV from DELL on October 2018, it was delivered October 18th I didn't open the box because it was a Christmas present and the box was undamagedI open the box on December 23rd to set the TV up and found a fist sized shattered area in the screenThe customer support manager basically told me that I was out of luck since I ordered it over days agoNow I am told too bad, we can't help you! DELL order # [redacted] Purchase ID: [redacted]
My Business purchased a new Dell Precision in March of 2107.Received the invoice from Dell Finance well before the machine arrived I financed it knowing once they are paid everything goes through India for Customer supportWell The first machine has a bad mother board, so they sent a new mother board and a tech to installThat mother board again went bad so they shipped another machine that now needs to be set up againDells fix for this is take the hard drive out of the malfunctioning machine and install in the new one Not a good idea is itI have now decided after reading all the complaints of Dell Customer support and shipping bad machines to people it is time to get my costs of setting up malfunctioning machine back from dell then ship them there two machinesAlso I will not deal with India or China in reference to customer supportI want to deal with Americans Supervisor is supposed to get back to me about the IT set up fees I have accrued for the malfunctioni
I ordered a Dell laptop todayI received a confirmation e-mail with an order numberLater today, I checked my bank accountUnfortunately I used a debit card to purchase this laptopDell erroneous, by their own admission, accidentally billed me twice for over $in errorThey do not answer the phone on weekends and the chat representatives offered no solution although they did tell me that they messed up and duplicated my order thus removing the $from my account I asked them to please tell me when the duplicated unauthorized order would be removed and they refused to answerThe supervisor, Ishan Kaushik, at first refused to call me or chat with meOnly after an hour of pleading did he finally call me but offered no solution to my problemHe wouldn't even tell me when I could expect the money to be refundedHe was completely unprofessional and refused to attempt to find resolution As a result, I most likely will incur overdraft fees which Dell will not payI am a customer and I just bought a $computer and this is the service they offer I can't imagine that the management team would be too pleased to see a customer treated in this mannerI did not authorize this transactionIt is fraudulent, it is stealing and this supervisor could care less I want my money back in my account immediatelyI want the duplicate "on hold" order canceled immediatelyI should not have to wait one day for MY MONEY to be in MY ACCOUNT because I never authorized the removal of the moneyThis is stealing!!!! I am so disappointed after being a loyal Dell customer for over yearsIf this is not resolved to my satisfaction, this will be the last Dell computer I ever purchase The supervisor, Ishan Kaushik, should be fired immediately for his incompetence and his unwillingness to go above his job description and assist a single mother when his company was completely at fault This issue could have so easily been resolvedAll that is required is a cancellation and a phone call to my bank releasing the fundsDid he do this? NoDid he offer to elevate the status of my issue to his boss? No...he claims he doesn't have oneI guess that makes him CEO of DellThat's news to me I expect Dell to rise up and live up to standards I am used toI hope I am not disappointed Debbie Perkins
My Dell Laptop hard drive failedI purchased a new hard drive and needed to reinstall WindowsThe Windows operating system disk was not provided with my computer, the program was pre-installed on machineI called Dell Tech Support and they instructed me to purchase a Windows USB Key and I didUpon paying $to get access to the Windows license I already purchased when buying the machine, it was a miss match with the computerI later learned that Dell imprints the Windows Key onto the Mother Board, so my key did not matchCalled Dell again to which they told me I had to pay they additional money So I purchased a product, Dell Computer + Windows license and now I own a machine that cannot have an operation system loadedIt is worthlessDell has refused to make me whole or fix their issues without charging me for their breakdown Worst service I have ever receivedNever again, never Dell
I purchased a laptop online (Dell Latitude 7480) on 12/30/ Because I was out of the country for most of January, I did not turn the laptop on until January I asked a family member to open the box upon delivery and verify that the contents looked OK, but she did not notice any issues When I returned to the country, I found that the keyboard was rather flexible in the lower right corner - pressing the right arrow key caused the keyboard to flex downward The ports on the right side of the laptop were also not aligned properly with the chassis I contacted Dell technical support and they said they would send a new keyboard and bottom plate for the laptop A technician would visit me onsite to install it The technician arrived, but instead of the keyboard and bottom plate, Dell had sent the palmrest and bottom plate The palmrest is the frame surrounding the keyboard It also contains the trackpad The technician replaced both those parts, which made the ports lin
My Alienware/Dell M18x Laptop is under warranty until October I notified Dell of an issue I was having with my laptop on March 29, They then tried to repair the laptop at their depot, by replacing the Video Cards, Motherboard, Ram, and re-installing the drivers and Operating system The re-install of the OS was done even though I clearly marked "no" with the question can Dell wipe your hard drive and reinstall the OS They called and said it HAD to be done to fix the laptop I received my laptop back and the same issue persisted despite Dell erasing my harddrive and all my saved files/photos/games I notified Dell immediately, and then after hours of calibrating the issues on the phone they sent a technician to repair my computer again They changed both ram sticks again as well as the motherboard The same issue persisted where my laptop would freeze after about 45-1hr of use After this I asked for a replacement laptop since they had now replaced every critical p
I bought my computer a little more than a year ago, and since that time I had to change it timesOn the last time I received a refurbished computer to replace my computer thta I bought as a new oneNow I simply cannot use it, nad I had to purchase e new computer in order to be able to complete my workI want a solution for that, I want my money back
I have been trying to retrieve an operating system I purchased from Dell, this system is out of warranty The OS is located on their web site, but they no longer provide access for out of warranty computers even though I have a valid paid for Microsoft Key Microsoft told me that my OS should be available for download since I own the key for it, but since it's an OEM key, it can't be downloaded from MS, we have to go though dell, who owns wants to charge 21.xx dollars for a sub drive with the OS on it, when in fact they sold m other computers with retail versions of the operating system This is just an outright money making scheme and fraud I own the OS key, this should of Ben a retail copy so I can download this at any time from Microsoft
There was a deal going on awhile back with the new GTX 10XX pascal series, and it involved with purchase of a card or laptop with one in it you would get oneWell I wanted to check and make sure everything was good and I met the requirements and even asked the employees repeatedly if I was going to get the game they said yes, and this was officially launch day when purchasedI receive my laptop after almost four weeks of them not telling me anything and I message them again and ask how do I get gears of war it is supposed to come with it, and after hours of customer service talking mazes they ensure me that I will receive it upon three more weeks of waiting I do not know what for but whatever ok I do itNow after me waiting a two months they are saying that its to late and they where limited and all kinds of other thingsOne of the deciding factors was the game coming with it why I asked and made sure and continued to ask
I Ordered a list of products(products) from dell on Aug I used an online coupon for 75$ for that orderI did not get the order for five days which was supposed to be delivered in two business daysI had to leave for india after five days I placed ordertwo days later, I received email that I have to verify the order by clicking the linkbut the link was not opening to me, not sure probably I was in IndiaI chatted with customer care few times, they said they cannot pull the order because order ID was not generatedI told them I had only one email from dell after the order, that email has PURCHASE ID not ORDER ID Dell Purchase ID: [redacted] THe chat customer executives said they are not able to pull the orderI came back USA and called dell customer care, I spoke for around minutes, they routed the call to all the departments they have, I patiently explained everythingwhen my patience ran out, I quit the call and emailed the customer care deptBelow is the
I purchased a Dell Inspiron Computer through QVC, Order# [redacted] , October for my spouse He decided that he did not need a computer so it sat in the box and was never opened or used until August when I started taking classes The computer was brand new, never used and it only worked for less than a year I contacted Dell warranty service and they informed me that the computer was no longer under warranty so I paid them $to fix the motherboard as they informed me of the issue after performing an over the phone diagnostic, in which the computer powered up but the screen did not light or display Dell then created a work order ticket under service tag# [redacted] , Dispatch Number [redacted] initially on Jan and they sent me a box to ship the computer as instructed I did so The computer was returned to me on Jan from Dell at that time nothing worked The computer did not power up, the screen did not display anything I called Dell yet again and they inst
Firstly I'd like to state that this issue has caused me a great deal of stress, the run around with people who were suppose to call me (Alienware supervisor [redacted] ) but then failed to do soLuckily a post I made on social media started to get a lot of views which prompted Alienware to reach out to me which I provided my service tag and behold I get a call (unfortunately the first time I was called once and was hung up on the moment I answered the call as it came through) My issue stems from wanting a replacement laptop after having motherboard changes, fan change, dism change,battery failures, etc with problems still lastingI simply wanted a replacement laptop because of the simple fact that I've experienced so many part changes that I felt I just needed to be over and done with it but unfortunately Dell has refused to give me one even after all of the issues presented on this PC There's been a long list of back n forth with videos showing my issues (USBs disabling wit
I ordered a LG Smartphone for $+ tax for a total of & $on 12/03/order was shipped on 12/4/& billed to account only after shippedI changed my mind about the phone & decided I could save some of my credit balance with Dell because one of my grandchildren in school needed a tablet when they would return back to school after Christmas & New Year school breakI contacted Dell on 12/14/followed all policies in getting a Service Request # which is [redacted] and a UPS return shipping label tracking # [redacted] which Dell had back in their possession on 12/18/& emailed me to confirmDell financial Serv rep [redacted] on 12/24/emailed me & said my refund was on process & should reflect on next bill which has notI check my acctonline for to see if resolved & now without & any conversation from Dell it says under investigationWhy? They have product return unused/damaged exactly the way I received it & have
The complaint is in regards with my Dell Inspiron Series (Service Tag number - [redacted] ) which I had bought in the last week of December from Best BuyI have maintained the laptop in perfect physical condition till now, and it looks brand new Around May 10th 2017, my laptop suddenly stopped working and I called up Dell Support to understand the issueThey asked me to open up my laptop and run a simple diagnosticAfter doing this, they figured that I should send my laptop to the service center, as they felt that the motherboard has crashed and needed to be replacedI sent the laptop to them and they replaced the motherboard as they found that it had indeed crashedI had to face a period of about days of not having my laptop, during which I faced a great hassle in my workThe laptop was sent back and it worked fine after the repair On the morning of July 23rd 2017, my laptop did not start up and there was no response on it, much like what had happened two month
On 11/22/i ordered Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $They then canceled my order on 11/23/I would like them to complete my order for the monitors at the advertised price
When sold a computer from Dell, the sales agent informed me that the warranty of the computer started at the time of receipt of delivery, which happened to be Wed, Feb 3, 2016, Dell order [redacted] Every time I called Dell for support on same computer, I was informed by the warranty department that the warranty expires on January 28, and not Feb 3, I made calls to Dell Customer service and while the first agents I spoke to assured me that the warranty would be updated to the correct dateThe 4th agent informed me today however that warranty starts ON THE DAY THE COMPUTER WAS INVOICED, which was Jan 28th, I also spoke with [redacted] **, Senior Account Manager, Emerging Business, Dell who assured me he would try to rectify the issueQuote from his follow up email to me on this subject dated Feb 12, 2016: "To [redacted] , [redacted] ***/ [redacted] This order XXXXXXXXXX for service tag XXXXXXX was received by the customer on Feb 3rd I believe warranty sta
My experience working with Dell's customer service via telephone has been very frustrating I did not receive two key pieces of information we needed to get Office started on our new laptop, or to define the premier support service we bought When I called the customer care line, two calls were dropped or I was put on indefinite hold The issue was not resolved until I spent minutes on the phone with a supervisor To make all this more complicated, Dell has out-sourced its customer care to a country where English is not a first language, and although I have extensive experience working with non-English speakers, I had a very difficult time understanding the customer care representatives In addition, I spent an extra $on a premium technology support for four years, but Dell never sent any written instructions on how to access that support or what it does and doesn't cover In the end, Dell promised refund $to us for our time lost to deal with the problems, but, all in all, we have learned our lesson: buy from a brick-and-mortar store with in-house, on-site customer service
I bought a Dell touchscreen laptop Inspiron at [redacted] in [redacted] , **A few weeks after I bought it, I was having problems with the touchscreenIt would work for a while and then it would freeze and stop workingI was able to use the computer with the mouse, just not the touchscreenAfter being on the phone for over hours with Dell for a total of times, They told me I can send it to the depot to have it repaired since it was under warranteeI was in touch with [redacted] from the depot and he walked me through every step and gave me frequent updates almost daily when I returned the computer to the depotWhen I received the computer a few weeks later, it was not repaired properly and the touchscreen had the same problemSome of the multiple problems (circles and squares appearing on the screen when I plugged it in) were fixed but the problem with the touchscreen was notI immediately emailed [redacted] and he was very niceI told him if he did not correct the pr
Almost two months ago, I placed an order on Dell websiteI was offered $credit by the customer service on the order because I originally wanted to cancel the order due to the high price compared to other sellersThe offer made the order very good, so I changed my mind and took back the cancellation requestThey shipped the order to me and everything was fine, until when I talked to them about the $refund offerThey said they would issue it within 5-days or soI believed them and waited for a long time until I emailed them again and the same person still asked me to waitI ordered in mid-MarchNow it is close to mid-MayThis is the Dell's terrible customer service I was thinking tabout returning, but I have used the product and lots of things and work had been transferred to the laptopDoes Dell's CS always use this way (offering refund) to attract buyers to order from their website directly? I kept all the emails including the one with the offer if I don't can
Dell has continued to fail in refunding a return that was purchased on a gift card and returned to them over months They continue to say the issue has been fixed but have failed to deliver on the return of funds
I ordered an LG inch TV from DELL on October 2018, it was delivered October 18th I didn't open the box because it was a Christmas present and the box was undamagedI open the box on December 23rd to set the TV up and found a fist sized shattered area in the screenThe customer support manager basically told me that I was out of luck since I ordered it over days agoNow I am told too bad, we can't help you! DELL order # [redacted] Purchase ID: [redacted]
My Business purchased a new Dell Precision in March of 2107.Received the invoice from Dell Finance well before the machine arrived I financed it knowing once they are paid everything goes through India for Customer supportWell The first machine has a bad mother board, so they sent a new mother board and a tech to installThat mother board again went bad so they shipped another machine that now needs to be set up againDells fix for this is take the hard drive out of the malfunctioning machine and install in the new one Not a good idea is itI have now decided after reading all the complaints of Dell Customer support and shipping bad machines to people it is time to get my costs of setting up malfunctioning machine back from dell then ship them there two machinesAlso I will not deal with India or China in reference to customer supportI want to deal with Americans Supervisor is supposed to get back to me about the IT set up fees I have accrued for the malfunctioni