I ordered a Dell laptop todayI received a confirmation e-mail with an order numberLater today, I checked my bank accountUnfortunately I used a debit card to purchase this laptopDell erroneous, by their own admission, accidentally billed me twice for over $in errorThey do not answer the phone on weekends and the chat representatives offered no solution although they did tell me that they messed up and duplicated my order thus removing the $from my account I asked them to please tell me when the duplicated unauthorized order would be removed and they refused to answerThe supervisor, Ishan Kaushik, at first refused to call me or chat with meOnly after an hour of pleading did he finally call me but offered no solution to my problemHe wouldn't even tell me when I could expect the money to be refundedHe was completely unprofessional and refused to attempt to find resolution As a result, I most likely will incur overdraft fees which Dell will not payI am a customer and I just bought a $computer and this is the service they offer I can't imagine that the management team would be too pleased to see a customer treated in this mannerI did not authorize this transactionIt is fraudulent, it is stealing and this supervisor could care less I want my money back in my account immediatelyI want the duplicate "on hold" order canceled immediatelyI should not have to wait one day for MY MONEY to be in MY ACCOUNT because I never authorized the removal of the moneyThis is stealing!!!! I am so disappointed after being a loyal Dell customer for over yearsIf this is not resolved to my satisfaction, this will be the last Dell computer I ever purchase The supervisor, Ishan Kaushik, should be fired immediately for his incompetence and his unwillingness to go above his job description and assist a single mother when his company was completely at fault This issue could have so easily been resolvedAll that is required is a cancellation and a phone call to my bank releasing the fundsDid he do this? NoDid he offer to elevate the status of my issue to his boss? No...he claims he doesn't have oneI guess that makes him CEO of DellThat's news to me I expect Dell to rise up and live up to standards I am used toI hope I am not disappointed Debbie Perkins
I bought a Dell Inspiron from Best Buy 2/ It would not connect to the Internet thru the Ethernet port I talked to my ISP The problem was with the computer "IP configuration." I talked to multiple Dell tech support staff over multiple hours I was instructed to download and update my bios, Ethernet driver, and chipset I did that over the weekend because I had to go buy a flashdrive to transfer the files from the Dell website (using my old Vista based computer) to the new Windows Dell laptop The updates didn't do any good because the files on the new Dell were the same as the files I downloaded from the support website Dell tech support called me 2/to see if the updates worked I said no Dell tech support said the problem was the Ethernet port/motherboard They recommend sending me a new/replacement Dell laptop It was to take 7-business days It took business days It arrived 6:30pm on 3/ It did not connect to the Internet thru the Ethernet port either I called Dell tech support They went thru the same stuff as before Finally they said I needed to Reset the computer With their instructions, I started the Reset command It took hours and hours to Reset the computer At midnight, I checked and the reset had finished I tried the Ethernet connection It still didn't connect I called Dell tech support Nothing they said worked They recommended that they either send me another replacement or send a tech to my home I had had enough I just wanted my money back It was 1:30am and the Dell tech told me I could call customer service in the morning I called Dell customer service in the morning I talked to or people They said because I bought the computer from Best Buy they could not give me a refund, replacement, or upgradeI called Best Buy They said they could not give me a refund because the time period (days) to get a refund had passed I called Dell customer service again but no one would or could do anything about taking a nonworking product off my hands I called Dell tech support again They were willing to send a tech to my house to attempt a repair I am waiting for his call This means I may be stuck with a product I no longer want assuming the tech can correct the problem This experience leads me to condemn Dell products and support even if I have to use one that may get fixed by a tech who may or may not be able correct the problem
This company has been horrible since the day I received this computer customer service is clearly outsourceThere is NO WAY to reach someone in the corporate office! I have sent in my computer as stated on the notice on the return box, it required me to send in my keyboard and mouse! I received my computer today FILTYDirty The keyboard I sent was in NEW condition and I received a WORN OUT AND SCRATCHED keyboard without my mouseI now have a computer that is filthy, and NO MOUSEI would rather prefer returning this computer to dell and getting a FULL REFUND than dealing with this HORRIBLE companyI have had nothing but issues and lost all my information prior to sending my computer in for repair these people waste your time to drive you outside of your return date for a full refundI wish to never ever do business with dell again and have someone in corporate contact me directly to take this computer back and do RIGHT BY THEIR CUSTOMER!
I ordered my computer at the end of September over chat/phone because I could not add ProSupport Plus online I was quoted a price on chat for the items and warranty I selected The chat disconnected, so someone called on the phone and another person took over on chat I completed the order at the quoted price with the person on the phone I have a problem with my PC and called for support After three hours of problems and at least people, I was finally told that the reason I did not have support from a US-based agent was because I only had Premium Support and not ProSupport Plus, which I ordered I was told I had to contact Returns for them to fix it after I was told by another representative that Warranty Services would fix the issue I have the chat log from the order that indicates I wanted ProSupport Plus and that it was $more than the other warranty After contacting Returns has told me it is after days, so they will not fix the issue I am appalled and frustra
I bought computers for my daughtersI had warranty for one year on both of these computersAfter weeks both tablets motherboard went on themI return them bothOne computer came back refurbished and the back of it was all scratched upThe other computer came back not workingI return both of these computers back twice for same issue and came back as refurbished even though we had warrantyI called consumer service several times and we were transferred back and forth wanting to credit our account back after we want to return themafter being transferred then they hung up
On the May the audio to my Dell Inspiron shut offI called Dell the next day and, after hours spent with technical support, the problem was not fixedThe problem was escalated a person named ***, and given an incident numberAfter two weeks with a limping computer, I have just gotten off the phone with ***, who refuses to help me today, but will make a "window" of opportunity to call me tomorrow to re-install an earlier BIOSIf that does not work, he wishes to take my computer for another week to have it diagnosedIf I don't wish to do that, he will send a technician to fix my computer, but he will not say whenHe gives a minimum wait time, but no maximum wait timeI have already waited much too long for this repairHere is what my warranty asserts: "Onsite service after remote diagnosis within 1-business days." Because this is the third major issue with this computer, I would like my computer repaired or replaced, without having to spend more time on this issu
I Ordered a list of products(products) from dell on Aug I used an online coupon for 75$ for that orderI did not get the order for five days which was supposed to be delivered in two business daysI had to leave for india after five days I placed ordertwo days later, I received email that I have to verify the order by clicking the linkbut the link was not opening to me, not sure probably I was in IndiaI chatted with customer care few times, they said they cannot pull the order because order ID was not generatedI told them I had only one email from dell after the order, that email has PURCHASE ID not ORDER ID Dell Purchase ID: [redacted] THe chat customer executives said they are not able to pull the orderI came back USA and called dell customer care, I spoke for around minutes, they routed the call to all the departments they have, I patiently explained everythingwhen my patience ran out, I quit the call and emailed the customer care deptBelow is the
I ordered a LG Smartphone for $+ tax for a total of & $on 12/03/order was shipped on 12/4/& billed to account only after shippedI changed my mind about the phone & decided I could save some of my credit balance with Dell because one of my grandchildren in school needed a tablet when they would return back to school after Christmas & New Year school breakI contacted Dell on 12/14/followed all policies in getting a Service Request # which is [redacted] and a UPS return shipping label tracking # [redacted] which Dell had back in their possession on 12/18/& emailed me to confirmDell financial Serv rep [redacted] on 12/24/emailed me & said my refund was on process & should reflect on next bill which has notI check my acctonline for to see if resolved & now without & any conversation from Dell it says under investigationWhy? They have product return unused/damaged exactly the way I received it & have
I purchased a certified refurbished Dell XPS on Dell financingIt arrived in October and was a beautiful computer Unfortunately, I discovered a separation between the kevlar and the metal on the bottom one dayI only noticed it because of the coarseness against my wristI thought that maybe it wasn't a big deal but I had spent so much money on the device that I decided it should be fixedI called Dell's customer support team and we walked through things togetherI was asked to provide a picture and on closer examination with the technician on the phone I found that the separation at the bottom was being caused by a ridge at the topI then realized that the machine was actually dented on the sideIt was such a slight dent that I'd not noticed itI explained to the customer service agent that it was brand new and had never been anywhere other than on my desk and that I didn't drop it - if I had, it would have been a large dent and surely more visible damageI was tol
I was a victim of fraud on 5/21/ I called both my financial institution and Dell to try and stop the purchase It was still pending in my account so there was nothing my bank could do Dell said that they would stop the shipment The next day I received a text message that it was in fact shipped so I had to call FEDEX to stop the shipment, they told me that it will be returned to the shipper (DELL) because they already stopped it It is now 5/30/ I have called multiple times, spoken to multiple people at their company and no one is helping me They told me they have to receive the product back This was a fraudulent charge, which they recognized as soon as they saw the sale because the email and contact information was bogus It was a $charge The product never reached the criminal in California I live in Massachusetts They are now telling me that they should be able to update me on the status next week!!!!!!! This is unacceptable They should have flagge
There was a deal going on awhile back with the new GTX 10XX pascal series, and it involved with purchase of a card or laptop with one in it you would get oneWell I wanted to check and make sure everything was good and I met the requirements and even asked the employees repeatedly if I was going to get the game they said yes, and this was officially launch day when purchasedI receive my laptop after almost four weeks of them not telling me anything and I message them again and ask how do I get gears of war it is supposed to come with it, and after hours of customer service talking mazes they ensure me that I will receive it upon three more weeks of waiting I do not know what for but whatever ok I do itNow after me waiting a two months they are saying that its to late and they where limited and all kinds of other thingsOne of the deciding factors was the game coming with it why I asked and made sure and continued to ask
When sold a computer from Dell, the sales agent informed me that the warranty of the computer started at the time of receipt of delivery, which happened to be Wed, Feb 3, 2016, Dell order [redacted] Every time I called Dell for support on same computer, I was informed by the warranty department that the warranty expires on January 28, and not Feb 3, I made calls to Dell Customer service and while the first agents I spoke to assured me that the warranty would be updated to the correct dateThe 4th agent informed me today however that warranty starts ON THE DAY THE COMPUTER WAS INVOICED, which was Jan 28th, I also spoke with [redacted] **, Senior Account Manager, Emerging Business, Dell who assured me he would try to rectify the issueQuote from his follow up email to me on this subject dated Feb 12, 2016: "To [redacted] , [redacted] ***/ [redacted] This order XXXXXXXXXX for service tag XXXXXXX was received by the customer on Feb 3rd I believe warranty sta
I contacted Dell weeks ago because I lost all my data when I tranferred over to Microsoft 10, I was on the phone for hours trying to get someone to send me a CD for Microsoft which is what I orginally had on my computer Finally I emailed some of the corporate office staff and received a call from a Mr [redacted] after explaining to him what had happened Mr [redacted] sent me a Recovery Disc for Windows and told me I would have to go online to Dell to get the drivers to reinstall on my computer After several attempts to download the drivers that do not work for my computer I contacted Mr [redacted] again by email and he told me that a Resource disc for my computer no longer exsited and that I would need to go online However the drivers online do not work for my computer I am really frustrated with Dell I spent $for a computer and now I cannot get the drivers I need
I purchased a dell desk top computer on nov28th The hard drive is still under warrantyI have tried to contact dell but spend endless hours being transferred or hung up onNo one seems to know their job there I am using lenux and they do not know how to get in to find the error codesI have had my computer checked by a professional and he told me the hard drive is goingI just keep getting the run around with all dell numbers I have calledVery frustrated
I purchased this Dell Inspersion Laptop on March 5, I have had numeral problems with itThe last technician advised me there was a High CPU causing the laptop to run slowTicket # [redacted] I was transfered to the Software Technial suppuort departmentI explained what was told to me by previous techThe person I spoke said I had a software problem and I would have to pay for it because I didn't have software warrantyI told himThis is a scam operationI haven't had this computer for monthsIf there is a software problem or any problem with it , I bought it like this and Dell put inferior software in the laptopI have nothing to cause High CPU, what ever that meanI shouldn't have to $to have Dell fix the software they issued when they manufactured this laptopIt's a scam to make consumers pay for service that should operate at least months before it breaks downIf Dell refuse to correct the problemI will take it to an independent computer company to ha
Went to purchase an astro atr gaming headset and I did a Google searchONE of the first few links was dell.com (the full link is: [redacted] )At this link it showed that the price is $with free shippingI try to add it to the cart and checkout but the page wouldn't let meSo I contact dell and tell them of the problem and they say sorry that price is no longer valid but we can give it to you for the $price with 5% off ($142.50) with free day shippingThis seems like bait-and-switch advertising to me
I have been a customer of Dell for years and the quality has been consistently going down, the customer service is non existent and the people in India are rude and can barely speak English If you ask to be transferred to an American speaking person they tell you they can not do that There is no loyalty to their customers especialky in America on any level, they will nickel and dime you to death
My Business purchased a new Dell Precision in March of 2107.Received the invoice from Dell Finance well before the machine arrived I financed it knowing once they are paid everything goes through India for Customer supportWell The first machine has a bad mother board, so they sent a new mother board and a tech to installThat mother board again went bad so they shipped another machine that now needs to be set up againDells fix for this is take the hard drive out of the malfunctioning machine and install in the new one Not a good idea is itI have now decided after reading all the complaints of Dell Customer support and shipping bad machines to people it is time to get my costs of setting up malfunctioning machine back from dell then ship them there two machinesAlso I will not deal with India or China in reference to customer supportI want to deal with Americans Supervisor is supposed to get back to me about the IT set up fees I have accrued for the malfunctioni
Dear Sir/Madam, I purchase a Dell Insipiron Latptop in February, While the laptop is nice in many ways, I am having an issue with [redacted] Outlook as it relates to syncing my contacts and calendar with my iPhone and iPad with iTunesiTunes does not recognize Outlook either in a direct sync with Outlook or through iCloud for WindowsI spend over hours in the phone with *** and they said that iTunes is working fine but Outlook either was corrupt or there are files missing in OutlookThey have exhausted all options and stated that Outlook needs to be reinstalled on the PC The laptop had to have come to me this wayCalls to the Dell support only resulted in them trying to sell me extended warranties for over $which is 20% of the cost of the PCHow can Dell not stand behind their products after only weeks? I want the issue resolved or to be able to return the PC for an exact replacement or full refundI shouldn’t to have to pay extra for thisThey don’t
Almost two months ago, I placed an order on Dell websiteI was offered $credit by the customer service on the order because I originally wanted to cancel the order due to the high price compared to other sellersThe offer made the order very good, so I changed my mind and took back the cancellation requestThey shipped the order to me and everything was fine, until when I talked to them about the $refund offerThey said they would issue it within 5-days or soI believed them and waited for a long time until I emailed them again and the same person still asked me to waitI ordered in mid-MarchNow it is close to mid-MayThis is the Dell's terrible customer service I was thinking tabout returning, but I have used the product and lots of things and work had been transferred to the laptopDoes Dell's CS always use this way (offering refund) to attract buyers to order from their website directly? I kept all the emails including the one with the offer if I don't can
I ordered a Dell laptop todayI received a confirmation e-mail with an order numberLater today, I checked my bank accountUnfortunately I used a debit card to purchase this laptopDell erroneous, by their own admission, accidentally billed me twice for over $in errorThey do not answer the phone on weekends and the chat representatives offered no solution although they did tell me that they messed up and duplicated my order thus removing the $from my account I asked them to please tell me when the duplicated unauthorized order would be removed and they refused to answerThe supervisor, Ishan Kaushik, at first refused to call me or chat with meOnly after an hour of pleading did he finally call me but offered no solution to my problemHe wouldn't even tell me when I could expect the money to be refundedHe was completely unprofessional and refused to attempt to find resolution As a result, I most likely will incur overdraft fees which Dell will not payI am a customer and I just bought a $computer and this is the service they offer I can't imagine that the management team would be too pleased to see a customer treated in this mannerI did not authorize this transactionIt is fraudulent, it is stealing and this supervisor could care less I want my money back in my account immediatelyI want the duplicate "on hold" order canceled immediatelyI should not have to wait one day for MY MONEY to be in MY ACCOUNT because I never authorized the removal of the moneyThis is stealing!!!! I am so disappointed after being a loyal Dell customer for over yearsIf this is not resolved to my satisfaction, this will be the last Dell computer I ever purchase The supervisor, Ishan Kaushik, should be fired immediately for his incompetence and his unwillingness to go above his job description and assist a single mother when his company was completely at fault This issue could have so easily been resolvedAll that is required is a cancellation and a phone call to my bank releasing the fundsDid he do this? NoDid he offer to elevate the status of my issue to his boss? No...he claims he doesn't have oneI guess that makes him CEO of DellThat's news to me I expect Dell to rise up and live up to standards I am used toI hope I am not disappointed Debbie Perkins
I bought a Dell Inspiron from Best Buy 2/ It would not connect to the Internet thru the Ethernet port I talked to my ISP The problem was with the computer "IP configuration." I talked to multiple Dell tech support staff over multiple hours I was instructed to download and update my bios, Ethernet driver, and chipset I did that over the weekend because I had to go buy a flashdrive to transfer the files from the Dell website (using my old Vista based computer) to the new Windows Dell laptop The updates didn't do any good because the files on the new Dell were the same as the files I downloaded from the support website Dell tech support called me 2/to see if the updates worked I said no Dell tech support said the problem was the Ethernet port/motherboard They recommend sending me a new/replacement Dell laptop It was to take 7-business days It took business days It arrived 6:30pm on 3/ It did not connect to the Internet thru the Ethernet port either I called Dell tech support They went thru the same stuff as before Finally they said I needed to Reset the computer With their instructions, I started the Reset command It took hours and hours to Reset the computer At midnight, I checked and the reset had finished I tried the Ethernet connection It still didn't connect I called Dell tech support Nothing they said worked They recommended that they either send me another replacement or send a tech to my home I had had enough I just wanted my money back It was 1:30am and the Dell tech told me I could call customer service in the morning I called Dell customer service in the morning I talked to or people They said because I bought the computer from Best Buy they could not give me a refund, replacement, or upgradeI called Best Buy They said they could not give me a refund because the time period (days) to get a refund had passed I called Dell customer service again but no one would or could do anything about taking a nonworking product off my hands I called Dell tech support again They were willing to send a tech to my house to attempt a repair I am waiting for his call This means I may be stuck with a product I no longer want assuming the tech can correct the problem This experience leads me to condemn Dell products and support even if I have to use one that may get fixed by a tech who may or may not be able correct the problem
This company has been horrible since the day I received this computer customer service is clearly outsourceThere is NO WAY to reach someone in the corporate office! I have sent in my computer as stated on the notice on the return box, it required me to send in my keyboard and mouse! I received my computer today FILTYDirty The keyboard I sent was in NEW condition and I received a WORN OUT AND SCRATCHED keyboard without my mouseI now have a computer that is filthy, and NO MOUSEI would rather prefer returning this computer to dell and getting a FULL REFUND than dealing with this HORRIBLE companyI have had nothing but issues and lost all my information prior to sending my computer in for repair these people waste your time to drive you outside of your return date for a full refundI wish to never ever do business with dell again and have someone in corporate contact me directly to take this computer back and do RIGHT BY THEIR CUSTOMER!
I ordered my computer at the end of September over chat/phone because I could not add ProSupport Plus online I was quoted a price on chat for the items and warranty I selected The chat disconnected, so someone called on the phone and another person took over on chat I completed the order at the quoted price with the person on the phone I have a problem with my PC and called for support After three hours of problems and at least people, I was finally told that the reason I did not have support from a US-based agent was because I only had Premium Support and not ProSupport Plus, which I ordered I was told I had to contact Returns for them to fix it after I was told by another representative that Warranty Services would fix the issue I have the chat log from the order that indicates I wanted ProSupport Plus and that it was $more than the other warranty After contacting Returns has told me it is after days, so they will not fix the issue I am appalled and frustra
I bought computers for my daughtersI had warranty for one year on both of these computersAfter weeks both tablets motherboard went on themI return them bothOne computer came back refurbished and the back of it was all scratched upThe other computer came back not workingI return both of these computers back twice for same issue and came back as refurbished even though we had warrantyI called consumer service several times and we were transferred back and forth wanting to credit our account back after we want to return themafter being transferred then they hung up
On the May the audio to my Dell Inspiron shut offI called Dell the next day and, after hours spent with technical support, the problem was not fixedThe problem was escalated a person named ***, and given an incident numberAfter two weeks with a limping computer, I have just gotten off the phone with ***, who refuses to help me today, but will make a "window" of opportunity to call me tomorrow to re-install an earlier BIOSIf that does not work, he wishes to take my computer for another week to have it diagnosedIf I don't wish to do that, he will send a technician to fix my computer, but he will not say whenHe gives a minimum wait time, but no maximum wait timeI have already waited much too long for this repairHere is what my warranty asserts: "Onsite service after remote diagnosis within 1-business days." Because this is the third major issue with this computer, I would like my computer repaired or replaced, without having to spend more time on this issu
I Ordered a list of products(products) from dell on Aug I used an online coupon for 75$ for that orderI did not get the order for five days which was supposed to be delivered in two business daysI had to leave for india after five days I placed ordertwo days later, I received email that I have to verify the order by clicking the linkbut the link was not opening to me, not sure probably I was in IndiaI chatted with customer care few times, they said they cannot pull the order because order ID was not generatedI told them I had only one email from dell after the order, that email has PURCHASE ID not ORDER ID Dell Purchase ID: [redacted] THe chat customer executives said they are not able to pull the orderI came back USA and called dell customer care, I spoke for around minutes, they routed the call to all the departments they have, I patiently explained everythingwhen my patience ran out, I quit the call and emailed the customer care deptBelow is the
I ordered a LG Smartphone for $+ tax for a total of & $on 12/03/order was shipped on 12/4/& billed to account only after shippedI changed my mind about the phone & decided I could save some of my credit balance with Dell because one of my grandchildren in school needed a tablet when they would return back to school after Christmas & New Year school breakI contacted Dell on 12/14/followed all policies in getting a Service Request # which is [redacted] and a UPS return shipping label tracking # [redacted] which Dell had back in their possession on 12/18/& emailed me to confirmDell financial Serv rep [redacted] on 12/24/emailed me & said my refund was on process & should reflect on next bill which has notI check my acctonline for to see if resolved & now without & any conversation from Dell it says under investigationWhy? They have product return unused/damaged exactly the way I received it & have
I purchased a certified refurbished Dell XPS on Dell financingIt arrived in October and was a beautiful computer Unfortunately, I discovered a separation between the kevlar and the metal on the bottom one dayI only noticed it because of the coarseness against my wristI thought that maybe it wasn't a big deal but I had spent so much money on the device that I decided it should be fixedI called Dell's customer support team and we walked through things togetherI was asked to provide a picture and on closer examination with the technician on the phone I found that the separation at the bottom was being caused by a ridge at the topI then realized that the machine was actually dented on the sideIt was such a slight dent that I'd not noticed itI explained to the customer service agent that it was brand new and had never been anywhere other than on my desk and that I didn't drop it - if I had, it would have been a large dent and surely more visible damageI was tol
I was a victim of fraud on 5/21/ I called both my financial institution and Dell to try and stop the purchase It was still pending in my account so there was nothing my bank could do Dell said that they would stop the shipment The next day I received a text message that it was in fact shipped so I had to call FEDEX to stop the shipment, they told me that it will be returned to the shipper (DELL) because they already stopped it It is now 5/30/ I have called multiple times, spoken to multiple people at their company and no one is helping me They told me they have to receive the product back This was a fraudulent charge, which they recognized as soon as they saw the sale because the email and contact information was bogus It was a $charge The product never reached the criminal in California I live in Massachusetts They are now telling me that they should be able to update me on the status next week!!!!!!! This is unacceptable They should have flagge
There was a deal going on awhile back with the new GTX 10XX pascal series, and it involved with purchase of a card or laptop with one in it you would get oneWell I wanted to check and make sure everything was good and I met the requirements and even asked the employees repeatedly if I was going to get the game they said yes, and this was officially launch day when purchasedI receive my laptop after almost four weeks of them not telling me anything and I message them again and ask how do I get gears of war it is supposed to come with it, and after hours of customer service talking mazes they ensure me that I will receive it upon three more weeks of waiting I do not know what for but whatever ok I do itNow after me waiting a two months they are saying that its to late and they where limited and all kinds of other thingsOne of the deciding factors was the game coming with it why I asked and made sure and continued to ask
When sold a computer from Dell, the sales agent informed me that the warranty of the computer started at the time of receipt of delivery, which happened to be Wed, Feb 3, 2016, Dell order [redacted] Every time I called Dell for support on same computer, I was informed by the warranty department that the warranty expires on January 28, and not Feb 3, I made calls to Dell Customer service and while the first agents I spoke to assured me that the warranty would be updated to the correct dateThe 4th agent informed me today however that warranty starts ON THE DAY THE COMPUTER WAS INVOICED, which was Jan 28th, I also spoke with [redacted] **, Senior Account Manager, Emerging Business, Dell who assured me he would try to rectify the issueQuote from his follow up email to me on this subject dated Feb 12, 2016: "To [redacted] , [redacted] ***/ [redacted] This order XXXXXXXXXX for service tag XXXXXXX was received by the customer on Feb 3rd I believe warranty sta
I contacted Dell weeks ago because I lost all my data when I tranferred over to Microsoft 10, I was on the phone for hours trying to get someone to send me a CD for Microsoft which is what I orginally had on my computer Finally I emailed some of the corporate office staff and received a call from a Mr [redacted] after explaining to him what had happened Mr [redacted] sent me a Recovery Disc for Windows and told me I would have to go online to Dell to get the drivers to reinstall on my computer After several attempts to download the drivers that do not work for my computer I contacted Mr [redacted] again by email and he told me that a Resource disc for my computer no longer exsited and that I would need to go online However the drivers online do not work for my computer I am really frustrated with Dell I spent $for a computer and now I cannot get the drivers I need
I purchased a dell desk top computer on nov28th The hard drive is still under warrantyI have tried to contact dell but spend endless hours being transferred or hung up onNo one seems to know their job there I am using lenux and they do not know how to get in to find the error codesI have had my computer checked by a professional and he told me the hard drive is goingI just keep getting the run around with all dell numbers I have calledVery frustrated
I purchased this Dell Inspersion Laptop on March 5, I have had numeral problems with itThe last technician advised me there was a High CPU causing the laptop to run slowTicket # [redacted] I was transfered to the Software Technial suppuort departmentI explained what was told to me by previous techThe person I spoke said I had a software problem and I would have to pay for it because I didn't have software warrantyI told himThis is a scam operationI haven't had this computer for monthsIf there is a software problem or any problem with it , I bought it like this and Dell put inferior software in the laptopI have nothing to cause High CPU, what ever that meanI shouldn't have to $to have Dell fix the software they issued when they manufactured this laptopIt's a scam to make consumers pay for service that should operate at least months before it breaks downIf Dell refuse to correct the problemI will take it to an independent computer company to ha
Went to purchase an astro atr gaming headset and I did a Google searchONE of the first few links was dell.com (the full link is: [redacted] )At this link it showed that the price is $with free shippingI try to add it to the cart and checkout but the page wouldn't let meSo I contact dell and tell them of the problem and they say sorry that price is no longer valid but we can give it to you for the $price with 5% off ($142.50) with free day shippingThis seems like bait-and-switch advertising to me
I have been a customer of Dell for years and the quality has been consistently going down, the customer service is non existent and the people in India are rude and can barely speak English If you ask to be transferred to an American speaking person they tell you they can not do that There is no loyalty to their customers especialky in America on any level, they will nickel and dime you to death
My Business purchased a new Dell Precision in March of 2107.Received the invoice from Dell Finance well before the machine arrived I financed it knowing once they are paid everything goes through India for Customer supportWell The first machine has a bad mother board, so they sent a new mother board and a tech to installThat mother board again went bad so they shipped another machine that now needs to be set up againDells fix for this is take the hard drive out of the malfunctioning machine and install in the new one Not a good idea is itI have now decided after reading all the complaints of Dell Customer support and shipping bad machines to people it is time to get my costs of setting up malfunctioning machine back from dell then ship them there two machinesAlso I will not deal with India or China in reference to customer supportI want to deal with Americans Supervisor is supposed to get back to me about the IT set up fees I have accrued for the malfunctioni
Dear Sir/Madam, I purchase a Dell Insipiron Latptop in February, While the laptop is nice in many ways, I am having an issue with [redacted] Outlook as it relates to syncing my contacts and calendar with my iPhone and iPad with iTunesiTunes does not recognize Outlook either in a direct sync with Outlook or through iCloud for WindowsI spend over hours in the phone with *** and they said that iTunes is working fine but Outlook either was corrupt or there are files missing in OutlookThey have exhausted all options and stated that Outlook needs to be reinstalled on the PC The laptop had to have come to me this wayCalls to the Dell support only resulted in them trying to sell me extended warranties for over $which is 20% of the cost of the PCHow can Dell not stand behind their products after only weeks? I want the issue resolved or to be able to return the PC for an exact replacement or full refundI shouldn’t to have to pay extra for thisThey don’t
Almost two months ago, I placed an order on Dell websiteI was offered $credit by the customer service on the order because I originally wanted to cancel the order due to the high price compared to other sellersThe offer made the order very good, so I changed my mind and took back the cancellation requestThey shipped the order to me and everything was fine, until when I talked to them about the $refund offerThey said they would issue it within 5-days or soI believed them and waited for a long time until I emailed them again and the same person still asked me to waitI ordered in mid-MarchNow it is close to mid-MayThis is the Dell's terrible customer service I was thinking tabout returning, but I have used the product and lots of things and work had been transferred to the laptopDoes Dell's CS always use this way (offering refund) to attract buyers to order from their website directly? I kept all the emails including the one with the offer if I don't can