My boyfriend purchased an Inspiron Dell computer from [redacted] located in [redacted] , **After only having the laptop for months I found one random day that I couldn't put my charger into the port located on the side of the computerWe took it back to [redacted] who said that it was a "faulty motherboard part" and that we should call Dell as their warranty should cover itJust got off the phone after being connected with two departments that said it was not covered under warranty, that it was "accident coverage" that I neededI told them I have never dropped or spilled anything, it wasn't an accident, it was a gland part they sold meThey wouldn't even offer a discount for the repair which would cost $The laptop is only months and it's still covered under a manufacturer warrantySeeing this is a faulty part and is a mani factor problem they should at least replace itI am not even asking for a new computer just for them to fix itminutes on the phone and no one helped
I ordered a computer on November 28th Free shipping was offered, and I was told the computer would ship within 3-business daysThe money was taken from my account December 1stA week later, my order hadn't shipped yetI called and was told there was a "credit problem" I told them I had not paid with credit and the money had already been taken from my accountI was told it would be looked into I called again and asked when my computer would be shipped and to tell them I had been charged shipping and shipping was supposed to be freeI was told it would be refunded On December 5th I cancelled my order as no one could tell me when my order would be shipped and I needed the computer for workSo I went to a local store and bought a computerI was told my refund would be processed in hours, and I have now been told that no fewer then timesAs of today, I still have not received my refund and I keep being told many different things and no one seems to know where my money i
I purchased a dell computer about months ago and also purchased the extended warranty When the computer began to overheat and the hinge appeared damaged I telephoned Dell and they told me to send it in to determine the damage properly Subsequently they responded to tell me that the extended warranty did not cover the damage they located and I could pursue a repair for a fee Having received such information, I e-mailed and telephoned them asking them to return my computer absent the repairs This was over one week ago I requested the return On Saturday August 20th, I made another telephone request which lasted hour and minutes At the end I was told to expect the computer in business days This was confirmed via e-mail Now on the second business day 8/23/I contacted them to find out why it did not arrive After another minutes on the telephone, I was told it was now being packaged to be returned and that would take another business days No one contacted
I received the promotional code from Dell Advantage Rewards on 1/15/with a day expiration from the date of issuance, which I believed to be 1/15/ However, when I called today on 4/6/to make a purchase for a Dell printer, I was informed that the Promotional Code was expired as of 2/2/ I would like the date changed given that Dell did not provide me the promotional code until 1/15/ I had no idea that the promotional code had been "issued" since I never received it until I called and received it on 1/15/ The reason for the delay was because Dell made an error on my order from the beginning Dell sent my computer order to another address Dell never sent me my statements nor new credit card to my correct address even after I provided them with my correct address Dell never sent me the promotional code like they said they would do Today I learned that they should have sent that to me days after purchase, which that never occurred Again, I rece
I have had the worst experience with DellI used to absolutely love them, and in November I bought a battery for my Dell laptopIn December, randomly, they charged me AGAIN for the battery, shipped one out to the address that I no longer live at, and took the money straight from my bank accountWhen I called to tell them, they gave me a really hard time about getting the money back (for something that I never purchased) and still, three and a half weeks later, have not given me my money backI message them almost daily asking for updates, and they continually make excuses for why they have not given me my money back yetThey illegally pulled money from my bank account without my consent and all I want is my money back, and yet they continue putting it off and saying they need "confirmation" from different departments, approval, etc
Ordered an Xbox November 25th Got a confirmation email that it would arrive Dec 5th When it did not, I called them Was transferred to multiple departments, was on hold for hours, customer service repswere not helpful and rude This issue has not been resolved
I have placed many orders with Dell and I have sent my Tax Exempt Documentation to the Tax Exempt Department of Dell, unfortunately Dell is the only company who makes it a nightmare to handle the Tax Exempt portion or the ordersIn the past I have successfully received tax refund from Dell in the form of a check many months after the order was placed and it was after many times contacting the company, pressuring again and againThis time I have placed many more orders worth well over $10,all requiring tax exempt status, yet I receive very little assistance from Dell in resolving this matter and they advise me that the process will take a very long time, and that all communications must be done through email to a department who does not assistThis has become a nightmare and I will be taking my business to other companies if you guys don't get your act together, this is a lack of professionalism and it is unacceptable
Worst customer service I have ever hadRefused to issue a refund on a defective monitorWas told a new monitor could be shipped 1-days, and now im told it will take WEEKS
I bought computers for my daughtersI had warranty for one year on both of these computersAfter weeks both tablets motherboard went on themI return them bothOne computer came back refurbished and the back of it was all scratched upThe other computer came back not workingI return both of these computers back twice for same issue and came back as refurbished even though we had warrantyI called consumer service several times and we were transferred back and forth wanting to credit our account back after we want to return themafter being transferred then they hung up
I have a Dell Inspiron that been having an issueI've been hearing a clicking sound every time I open and close this laptopThen I noticed that the right side hinge has been popping open and close every time I open and close the laptopIt's clearly a product/hardware design issueCalled Dell a few times talked to their warranty dept and they sent me to their owarranty deptThey said they would not cover this unless I pay themI did some looking around for support and it turns out I'm not the only one this same exact issueI called back and asked if there is a known issue or recall on this laptop lineThey told me noI did state that there is a support forum on their own website ( [redacted] ) that has pages of the same issue that I have and how can they not see a trendShe claimed she had no such knowledge of the issue(Strange she knew my exact issue and pricing when I explained my situation but cla
About a month ago I bought a Dell laptop through my college who ordered the laptop for meI picked it up from campus and took it homeI noticed that the computer had a noticeable crackling noise coming from it so I contacted Dell to get a replacementI did not have the computer for long so I new I would still be able to get an exchange for itWhen I contacted them I was told I could not get an exchange because the system was days oldBut I had owned the computer for just one weekCustomer service told me I could send in the computer for repair but they did not fix the problemI received the computer back with the annoying noise still stuck with itI believe I should have gotten a replacement for the computer since the computer was not in my procession for more then a weekOn top of this it took an entire month of contacting customer service at Dell to fix the problem which was not fixed at the end
I purchased a certified refurbished Dell XPS on Dell financingIt arrived in October and was a beautiful computer Unfortunately, I discovered a separation between the kevlar and the metal on the bottom one dayI only noticed it because of the coarseness against my wristI thought that maybe it wasn't a big deal but I had spent so much money on the device that I decided it should be fixedI called Dell's customer support team and we walked through things togetherI was asked to provide a picture and on closer examination with the technician on the phone I found that the separation at the bottom was being caused by a ridge at the topI then realized that the machine was actually dented on the sideIt was such a slight dent that I'd not noticed itI explained to the customer service agent that it was brand new and had never been anywhere other than on my desk and that I didn't drop it - if I had, it would have been a large dent and surely more visible damageI was tol
I ordered my computer at the end of September over chat/phone because I could not add ProSupport Plus online I was quoted a price on chat for the items and warranty I selected The chat disconnected, so someone called on the phone and another person took over on chat I completed the order at the quoted price with the person on the phone I have a problem with my PC and called for support After three hours of problems and at least people, I was finally told that the reason I did not have support from a US-based agent was because I only had Premium Support and not ProSupport Plus, which I ordered I was told I had to contact Returns for them to fix it after I was told by another representative that Warranty Services would fix the issue I have the chat log from the order that indicates I wanted ProSupport Plus and that it was $more than the other warranty After contacting Returns has told me it is after days, so they will not fix the issue I am appalled and frustra
I was a victim of fraud on 5/21/ I called both my financial institution and Dell to try and stop the purchase It was still pending in my account so there was nothing my bank could do Dell said that they would stop the shipment The next day I received a text message that it was in fact shipped so I had to call FEDEX to stop the shipment, they told me that it will be returned to the shipper (DELL) because they already stopped it It is now 5/30/ I have called multiple times, spoken to multiple people at their company and no one is helping me They told me they have to receive the product back This was a fraudulent charge, which they recognized as soon as they saw the sale because the email and contact information was bogus It was a $charge The product never reached the criminal in California I live in Massachusetts They are now telling me that they should be able to update me on the status next week!!!!!!! This is unacceptable They should have flagge
Purchased an XPS laptop from Dell at the end of NovemberI received the computer 12/On 1/6/the computer completely failed and required it to be sent to the Dell depot for replacement of the hardrive and reinstallation of the operating system Returned to me in the end of JanuaryFirst week to February, the operating system fails againHours are spent on the phone with ITThey send a USB drive with the Operating system on it, but after installing, it does not have WIFI on itIn total I have had this computer for daysof which it did not function or it was in Dell's possessionThey have made no attempt to fix this situation and only send me back to technical supportWhere is the responsibility to the consumer? Clearly the computer is a dudIt has now effectively become a $paperweightThey refuse to send me a new computer or refund meI have been given the run around on the phone and they make it impossible to reach a true conclusionOriginally the comlute
This company has been horrible since the day I received this computer customer service is clearly outsourceThere is NO WAY to reach someone in the corporate office! I have sent in my computer as stated on the notice on the return box, it required me to send in my keyboard and mouse! I received my computer today FILTYDirty The keyboard I sent was in NEW condition and I received a WORN OUT AND SCRATCHED keyboard without my mouseI now have a computer that is filthy, and NO MOUSEI would rather prefer returning this computer to dell and getting a FULL REFUND than dealing with this HORRIBLE companyI have had nothing but issues and lost all my information prior to sending my computer in for repair these people waste your time to drive you outside of your return date for a full refundI wish to never ever do business with dell again and have someone in corporate contact me directly to take this computer back and do RIGHT BY THEIR CUSTOMER!
On the May the audio to my Dell Inspiron shut offI called Dell the next day and, after hours spent with technical support, the problem was not fixedThe problem was escalated a person named ***, and given an incident numberAfter two weeks with a limping computer, I have just gotten off the phone with ***, who refuses to help me today, but will make a "window" of opportunity to call me tomorrow to re-install an earlier BIOSIf that does not work, he wishes to take my computer for another week to have it diagnosedIf I don't wish to do that, he will send a technician to fix my computer, but he will not say whenHe gives a minimum wait time, but no maximum wait timeI have already waited much too long for this repairHere is what my warranty asserts: "Onsite service after remote diagnosis within 1-business days." Because this is the third major issue with this computer, I would like my computer repaired or replaced, without having to spend more time on this issu
Requested and was told that I would receive a refund in 10-days on or about October, On November, 2016, was told by company representative that the refund had not been processed because it was awaiting approvalWas told that an internal corporate email would be sent to get approval and that if a positive response was received, result would be a refund in (another) 10-days Have spent three hours on the phone being bounced around to multiple departments and was denied the opportunity for immediate resolution at an appropriate managerial level Want to talk to a corporate representative in Round Rock, TX, but to date haven't been able to get to anyone inside
I bought a Dell Inspiron from Best Buy 2/ It would not connect to the Internet thru the Ethernet port I talked to my ISP The problem was with the computer "IP configuration." I talked to multiple Dell tech support staff over multiple hours I was instructed to download and update my bios, Ethernet driver, and chipset I did that over the weekend because I had to go buy a flashdrive to transfer the files from the Dell website (using my old Vista based computer) to the new Windows Dell laptop The updates didn't do any good because the files on the new Dell were the same as the files I downloaded from the support website Dell tech support called me 2/to see if the updates worked I said no Dell tech support said the problem was the Ethernet port/motherboard They recommend sending me a new/replacement Dell laptop It was to take 7-business days It took business days It arrived 6:30pm on 3/ It did not connect to the Internet thru the Ethernet port either I called Dell tech support They went thru the same stuff as before Finally they said I needed to Reset the computer With their instructions, I started the Reset command It took hours and hours to Reset the computer At midnight, I checked and the reset had finished I tried the Ethernet connection It still didn't connect I called Dell tech support Nothing they said worked They recommended that they either send me another replacement or send a tech to my home I had had enough I just wanted my money back It was 1:30am and the Dell tech told me I could call customer service in the morning I called Dell customer service in the morning I talked to or people They said because I bought the computer from Best Buy they could not give me a refund, replacement, or upgradeI called Best Buy They said they could not give me a refund because the time period (days) to get a refund had passed I called Dell customer service again but no one would or could do anything about taking a nonworking product off my hands I called Dell tech support again They were willing to send a tech to my house to attempt a repair I am waiting for his call This means I may be stuck with a product I no longer want assuming the tech can correct the problem This experience leads me to condemn Dell products and support even if I have to use one that may get fixed by a tech who may or may not be able correct the problem
I bought a Dell Inspiron April of last year (2016)At no surprise the warranty ended and the computer then decided to crap outThe warranty ended April of this year (2017)The Battery went, the wifi adapter went, and the charger wentAll within monthsThe battery itself costs almost 100$ and the laptop was only worth 450$So I contacted support and they did absolutely nothing for meThey actually sold me a piece of junk and could care less that it stopped working within a month of the warranty endingThey design these computers to last for as little as possibleThe customer service was a joke as well as their knowledgeI work for Batteries Plus Bulbs and we deal with laptop batteries on a daily basisThe battery itself was put through the re-conditioner and came back as failedThe battery went as well as the chargerI was planning on buying an Alienware computer but now I will just go with MSINever will I invest another dime into Dell againWhat a joke!
My boyfriend purchased an Inspiron Dell computer from [redacted] located in [redacted] , **After only having the laptop for months I found one random day that I couldn't put my charger into the port located on the side of the computerWe took it back to [redacted] who said that it was a "faulty motherboard part" and that we should call Dell as their warranty should cover itJust got off the phone after being connected with two departments that said it was not covered under warranty, that it was "accident coverage" that I neededI told them I have never dropped or spilled anything, it wasn't an accident, it was a gland part they sold meThey wouldn't even offer a discount for the repair which would cost $The laptop is only months and it's still covered under a manufacturer warrantySeeing this is a faulty part and is a mani factor problem they should at least replace itI am not even asking for a new computer just for them to fix itminutes on the phone and no one helped
I ordered a computer on November 28th Free shipping was offered, and I was told the computer would ship within 3-business daysThe money was taken from my account December 1stA week later, my order hadn't shipped yetI called and was told there was a "credit problem" I told them I had not paid with credit and the money had already been taken from my accountI was told it would be looked into I called again and asked when my computer would be shipped and to tell them I had been charged shipping and shipping was supposed to be freeI was told it would be refunded On December 5th I cancelled my order as no one could tell me when my order would be shipped and I needed the computer for workSo I went to a local store and bought a computerI was told my refund would be processed in hours, and I have now been told that no fewer then timesAs of today, I still have not received my refund and I keep being told many different things and no one seems to know where my money i
I purchased a dell computer about months ago and also purchased the extended warranty When the computer began to overheat and the hinge appeared damaged I telephoned Dell and they told me to send it in to determine the damage properly Subsequently they responded to tell me that the extended warranty did not cover the damage they located and I could pursue a repair for a fee Having received such information, I e-mailed and telephoned them asking them to return my computer absent the repairs This was over one week ago I requested the return On Saturday August 20th, I made another telephone request which lasted hour and minutes At the end I was told to expect the computer in business days This was confirmed via e-mail Now on the second business day 8/23/I contacted them to find out why it did not arrive After another minutes on the telephone, I was told it was now being packaged to be returned and that would take another business days No one contacted
I received the promotional code from Dell Advantage Rewards on 1/15/with a day expiration from the date of issuance, which I believed to be 1/15/ However, when I called today on 4/6/to make a purchase for a Dell printer, I was informed that the Promotional Code was expired as of 2/2/ I would like the date changed given that Dell did not provide me the promotional code until 1/15/ I had no idea that the promotional code had been "issued" since I never received it until I called and received it on 1/15/ The reason for the delay was because Dell made an error on my order from the beginning Dell sent my computer order to another address Dell never sent me my statements nor new credit card to my correct address even after I provided them with my correct address Dell never sent me the promotional code like they said they would do Today I learned that they should have sent that to me days after purchase, which that never occurred Again, I rece
I have had the worst experience with DellI used to absolutely love them, and in November I bought a battery for my Dell laptopIn December, randomly, they charged me AGAIN for the battery, shipped one out to the address that I no longer live at, and took the money straight from my bank accountWhen I called to tell them, they gave me a really hard time about getting the money back (for something that I never purchased) and still, three and a half weeks later, have not given me my money backI message them almost daily asking for updates, and they continually make excuses for why they have not given me my money back yetThey illegally pulled money from my bank account without my consent and all I want is my money back, and yet they continue putting it off and saying they need "confirmation" from different departments, approval, etc
Ordered an Xbox November 25th Got a confirmation email that it would arrive Dec 5th When it did not, I called them Was transferred to multiple departments, was on hold for hours, customer service repswere not helpful and rude This issue has not been resolved
I have placed many orders with Dell and I have sent my Tax Exempt Documentation to the Tax Exempt Department of Dell, unfortunately Dell is the only company who makes it a nightmare to handle the Tax Exempt portion or the ordersIn the past I have successfully received tax refund from Dell in the form of a check many months after the order was placed and it was after many times contacting the company, pressuring again and againThis time I have placed many more orders worth well over $10,all requiring tax exempt status, yet I receive very little assistance from Dell in resolving this matter and they advise me that the process will take a very long time, and that all communications must be done through email to a department who does not assistThis has become a nightmare and I will be taking my business to other companies if you guys don't get your act together, this is a lack of professionalism and it is unacceptable
Worst customer service I have ever hadRefused to issue a refund on a defective monitorWas told a new monitor could be shipped 1-days, and now im told it will take WEEKS
I bought computers for my daughtersI had warranty for one year on both of these computersAfter weeks both tablets motherboard went on themI return them bothOne computer came back refurbished and the back of it was all scratched upThe other computer came back not workingI return both of these computers back twice for same issue and came back as refurbished even though we had warrantyI called consumer service several times and we were transferred back and forth wanting to credit our account back after we want to return themafter being transferred then they hung up
I have a Dell Inspiron that been having an issueI've been hearing a clicking sound every time I open and close this laptopThen I noticed that the right side hinge has been popping open and close every time I open and close the laptopIt's clearly a product/hardware design issueCalled Dell a few times talked to their warranty dept and they sent me to their owarranty deptThey said they would not cover this unless I pay themI did some looking around for support and it turns out I'm not the only one this same exact issueI called back and asked if there is a known issue or recall on this laptop lineThey told me noI did state that there is a support forum on their own website ( [redacted] ) that has pages of the same issue that I have and how can they not see a trendShe claimed she had no such knowledge of the issue(Strange she knew my exact issue and pricing when I explained my situation but cla
About a month ago I bought a Dell laptop through my college who ordered the laptop for meI picked it up from campus and took it homeI noticed that the computer had a noticeable crackling noise coming from it so I contacted Dell to get a replacementI did not have the computer for long so I new I would still be able to get an exchange for itWhen I contacted them I was told I could not get an exchange because the system was days oldBut I had owned the computer for just one weekCustomer service told me I could send in the computer for repair but they did not fix the problemI received the computer back with the annoying noise still stuck with itI believe I should have gotten a replacement for the computer since the computer was not in my procession for more then a weekOn top of this it took an entire month of contacting customer service at Dell to fix the problem which was not fixed at the end
I purchased a certified refurbished Dell XPS on Dell financingIt arrived in October and was a beautiful computer Unfortunately, I discovered a separation between the kevlar and the metal on the bottom one dayI only noticed it because of the coarseness against my wristI thought that maybe it wasn't a big deal but I had spent so much money on the device that I decided it should be fixedI called Dell's customer support team and we walked through things togetherI was asked to provide a picture and on closer examination with the technician on the phone I found that the separation at the bottom was being caused by a ridge at the topI then realized that the machine was actually dented on the sideIt was such a slight dent that I'd not noticed itI explained to the customer service agent that it was brand new and had never been anywhere other than on my desk and that I didn't drop it - if I had, it would have been a large dent and surely more visible damageI was tol
I ordered my computer at the end of September over chat/phone because I could not add ProSupport Plus online I was quoted a price on chat for the items and warranty I selected The chat disconnected, so someone called on the phone and another person took over on chat I completed the order at the quoted price with the person on the phone I have a problem with my PC and called for support After three hours of problems and at least people, I was finally told that the reason I did not have support from a US-based agent was because I only had Premium Support and not ProSupport Plus, which I ordered I was told I had to contact Returns for them to fix it after I was told by another representative that Warranty Services would fix the issue I have the chat log from the order that indicates I wanted ProSupport Plus and that it was $more than the other warranty After contacting Returns has told me it is after days, so they will not fix the issue I am appalled and frustra
I was a victim of fraud on 5/21/ I called both my financial institution and Dell to try and stop the purchase It was still pending in my account so there was nothing my bank could do Dell said that they would stop the shipment The next day I received a text message that it was in fact shipped so I had to call FEDEX to stop the shipment, they told me that it will be returned to the shipper (DELL) because they already stopped it It is now 5/30/ I have called multiple times, spoken to multiple people at their company and no one is helping me They told me they have to receive the product back This was a fraudulent charge, which they recognized as soon as they saw the sale because the email and contact information was bogus It was a $charge The product never reached the criminal in California I live in Massachusetts They are now telling me that they should be able to update me on the status next week!!!!!!! This is unacceptable They should have flagge
Purchased an XPS laptop from Dell at the end of NovemberI received the computer 12/On 1/6/the computer completely failed and required it to be sent to the Dell depot for replacement of the hardrive and reinstallation of the operating system Returned to me in the end of JanuaryFirst week to February, the operating system fails againHours are spent on the phone with ITThey send a USB drive with the Operating system on it, but after installing, it does not have WIFI on itIn total I have had this computer for daysof which it did not function or it was in Dell's possessionThey have made no attempt to fix this situation and only send me back to technical supportWhere is the responsibility to the consumer? Clearly the computer is a dudIt has now effectively become a $paperweightThey refuse to send me a new computer or refund meI have been given the run around on the phone and they make it impossible to reach a true conclusionOriginally the comlute
This company has been horrible since the day I received this computer customer service is clearly outsourceThere is NO WAY to reach someone in the corporate office! I have sent in my computer as stated on the notice on the return box, it required me to send in my keyboard and mouse! I received my computer today FILTYDirty The keyboard I sent was in NEW condition and I received a WORN OUT AND SCRATCHED keyboard without my mouseI now have a computer that is filthy, and NO MOUSEI would rather prefer returning this computer to dell and getting a FULL REFUND than dealing with this HORRIBLE companyI have had nothing but issues and lost all my information prior to sending my computer in for repair these people waste your time to drive you outside of your return date for a full refundI wish to never ever do business with dell again and have someone in corporate contact me directly to take this computer back and do RIGHT BY THEIR CUSTOMER!
On the May the audio to my Dell Inspiron shut offI called Dell the next day and, after hours spent with technical support, the problem was not fixedThe problem was escalated a person named ***, and given an incident numberAfter two weeks with a limping computer, I have just gotten off the phone with ***, who refuses to help me today, but will make a "window" of opportunity to call me tomorrow to re-install an earlier BIOSIf that does not work, he wishes to take my computer for another week to have it diagnosedIf I don't wish to do that, he will send a technician to fix my computer, but he will not say whenHe gives a minimum wait time, but no maximum wait timeI have already waited much too long for this repairHere is what my warranty asserts: "Onsite service after remote diagnosis within 1-business days." Because this is the third major issue with this computer, I would like my computer repaired or replaced, without having to spend more time on this issu
Requested and was told that I would receive a refund in 10-days on or about October, On November, 2016, was told by company representative that the refund had not been processed because it was awaiting approvalWas told that an internal corporate email would be sent to get approval and that if a positive response was received, result would be a refund in (another) 10-days Have spent three hours on the phone being bounced around to multiple departments and was denied the opportunity for immediate resolution at an appropriate managerial level Want to talk to a corporate representative in Round Rock, TX, but to date haven't been able to get to anyone inside
I bought a Dell Inspiron from Best Buy 2/ It would not connect to the Internet thru the Ethernet port I talked to my ISP The problem was with the computer "IP configuration." I talked to multiple Dell tech support staff over multiple hours I was instructed to download and update my bios, Ethernet driver, and chipset I did that over the weekend because I had to go buy a flashdrive to transfer the files from the Dell website (using my old Vista based computer) to the new Windows Dell laptop The updates didn't do any good because the files on the new Dell were the same as the files I downloaded from the support website Dell tech support called me 2/to see if the updates worked I said no Dell tech support said the problem was the Ethernet port/motherboard They recommend sending me a new/replacement Dell laptop It was to take 7-business days It took business days It arrived 6:30pm on 3/ It did not connect to the Internet thru the Ethernet port either I called Dell tech support They went thru the same stuff as before Finally they said I needed to Reset the computer With their instructions, I started the Reset command It took hours and hours to Reset the computer At midnight, I checked and the reset had finished I tried the Ethernet connection It still didn't connect I called Dell tech support Nothing they said worked They recommended that they either send me another replacement or send a tech to my home I had had enough I just wanted my money back It was 1:30am and the Dell tech told me I could call customer service in the morning I called Dell customer service in the morning I talked to or people They said because I bought the computer from Best Buy they could not give me a refund, replacement, or upgradeI called Best Buy They said they could not give me a refund because the time period (days) to get a refund had passed I called Dell customer service again but no one would or could do anything about taking a nonworking product off my hands I called Dell tech support again They were willing to send a tech to my house to attempt a repair I am waiting for his call This means I may be stuck with a product I no longer want assuming the tech can correct the problem This experience leads me to condemn Dell products and support even if I have to use one that may get fixed by a tech who may or may not be able correct the problem
I bought a Dell Inspiron April of last year (2016)At no surprise the warranty ended and the computer then decided to crap outThe warranty ended April of this year (2017)The Battery went, the wifi adapter went, and the charger wentAll within monthsThe battery itself costs almost 100$ and the laptop was only worth 450$So I contacted support and they did absolutely nothing for meThey actually sold me a piece of junk and could care less that it stopped working within a month of the warranty endingThey design these computers to last for as little as possibleThe customer service was a joke as well as their knowledgeI work for Batteries Plus Bulbs and we deal with laptop batteries on a daily basisThe battery itself was put through the re-conditioner and came back as failedThe battery went as well as the chargerI was planning on buying an Alienware computer but now I will just go with MSINever will I invest another dime into Dell againWhat a joke!