Dear Sir/Madam, Good Morning My name is [redacted] I have placed an order for a laptop and the Laptop model is Dell Latitude EUltrabookI have placed this order on July 5th 2016, at the URL [redacted] using my Citi Credit CardThis is a Dell outlet order for a refurbished laptopDell Order number is [redacted] , and Dell Purchase ID is [redacted] This order is intended for use with Small and Medium businessThis laptop comes with years "Onsite/In-Home Service After Remote Diagnosis" warranty As I don't need years warranty I have decided to keep only year warranty on this laptop and I have contacted their sales team on July 7th and requested them to remove years warranty on the laptop I purchased and I told them instead of years warranty I need year of "Onsite/In-Home Service After Remote Diagnosis" warrantyTheir sales person informed me they are not able to provide year of "Onsite/In-Home Service After Remote Diagnosis" war
On November 21, I purchased from wwwDell.com a Dell UltraSharp Dual Monitor Bundle - U2412M with a stand MDSfor an advertised price of $The total amount including tax and delivery was $which was immediately billed to my credit card On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is [redacted] Later in the day I received an email from Dell stating my order [redacted] has been shipped and provided a tacking number Yesterday, November 25, [redacted] deliver the package To my surprise and disappointment the delivery only included the Stand MDSand no monitors I looked up Dell’s cr and called them to inquire about the missing two monitors The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected I then called again and got hold of another customer representative ( [redacted] ) who informed me the advertised price was
Our Dell laptop had hardware failures while under warranty Dell customer service provided us a shipping label to ship back under warranty with Dell's carrier Fedex Fedex had lost the package and Dell customer service has told us that they will be providing us with a refurbished laptop This has been weeks ago It has been over a month and we keep getting the run around with Customer Service and no resolution We have been speaking to and emailing back and forth with customer service for weeks and no one can get anything done This service is absolutely terrible Our case number is [redacted] and we've been emailing Jessie in warranty support and have spoken with *** Another time I spoke with [redacted] could not get anything done so I spoke with is supervisor *** I was promised a call from the higher team in the ARG department who never did call I am so fed up and absolutely furious with Dell and their terrible support They have strikes against them in my book #th
I purchased a monitor from Best BuyIt is a Dell S2316MPart of the reason I purchased this monitor was because of the warranty offered"Limited Hardware Warranty Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase your Dell Monitor – S2316M with confidence" The monitor died after roughly months of useI have had it sitting (dead) for a couple monthsI am now getting after doing the warranty exchange only to be told it was a year warranty and expired less than days agoThe Dell website still says year warranty, but cannot get Dell to honor itI am being told that I need to purchase an extended warraty when I buy their equipment to get that year warranty, but that is not stated or even offered to me upon purchasingI would have chosen a different manufacturer if I knew this would have been the case
Terrible customer service when they cancelled an order recently They emailed me to contact them, I did same day The issue should have ended there Next day I get both a confirmation email and another request for verification within next business day, I was busy that day, but they wound up cancelling the order same day as that email I spent a total of hours trying to get the order reset, but at the end of that time, while they admitted fault, they refused to honor the deal as the window had passed As far as I can tell this qualifies 100% as bait and switch, an illegal practice in the United States As far as I can tell I have no recourse for this behavior besides never doing business with them again
On Dec 22, I ordered a $computer from Dell The order included a $rebate Order # [redacted] *** I received the computer Dec 28, On Mar 5, I realized I had not received a rebate, or information regarding how to obtain my rebate I emailed the individual I purchased the computer from ( [redacted] ***) and received no response On Mar 10, 2015, I emailed the individual's supervisor ( [redacted] ***) who responded immediately via phone He reviewed my inquiry and stated that there was nothing he could do to help, nor did he have the authority to process a store credit After several requests to escalate my call to a higher authority, [redacted] transferred my call ***, Employee # [redacted] , reviewed my situation and insisted there was nothing he can to do help nor could anyone else at Dell After multiple requests to escalate my call, he transferred my call [redacted] , Employee # [redacted] , reviewed my situation and insisted there was nothing she could do nor wou
My new Dell Laptop started having touch pad issues and I have been on the phone and twitter with dell they keep giving me the run around and I believe they are just stalling until my warranty runs outThere is something internally wrong with this computer and I believe Dell is simply buying time until my warranty runs out
I was trying to price match an item, and also use a Dell gift card that I had received for an earlier purchaseThe gift card was going to expire soon, so I messaged in that I wanted to make a purchaseSpoke to multiple representatives regarding the item, through chat as well as on the phoneWas told that the order was fine, that it would be price matchedNever received the itemDidn't have time to constantly follow up on the orderCalled a few times, didn't get throughTried reordering the itemNow they won't take the gift cardWhen I finally got to speak to someone, I was transferred like times, hung up on, disconnectedHad to call multiple times, and was on the phone for a few hoursRepresentatives that I spoke to all gave me different responsesSome saying that they would be able to use the gift card and price match, to others saying that they couldn't use the gift card
I recently had to cancel an order with DellThey are telling me I have to provide them with a fax number to my bank in order to complete the refundI have never had to provide a fax number to a bank for any refunds that I have received in the past
I received an email with a promo price When I went onto the site, the price didn't reflect correctly I called the small business depart, they agreed that there was a problem but they couldn't help me but pawned me to the consumer department (about minutes on the phone) [redacted] @dell.com Then I started over and spoke to the consumer department, after over an hour of speaking with [redacted] @dell.com & manager [redacted] @DELL.com, the final conclusion was that yes, they see the same issue but can't do anything to help me I was told that it was a 3rd party promotion not Dell sponsored - THAT WAS A LIE I felt that there were using creative word, but never took any accountability This issues should never have escalated, Wesley should have price matched the ad and he did not He kept saying I want to help and continue to justify why he could not honor the price with slick creative words complete script, no sincerity When I asked to speak to
I bought a Dell laptop from [redacted] online store and received it on July 30, On September 10, it stopped functioning and would not startIt would get stuck at some loading screen or a black screen, then give a blue windowI called Dell and was told that I have a software problem which is not covered by the limited hardware only problemThey asked me to pay at least something around $130-to provide further support, which I refusedI showed the computer the [redacted] computer repair desk which told me it does not resemble any software problem they knowI spent all that weekend trying to re-install or reset the Windows on itI took the computer to a local repair shop and paid them a diagnosis fee which I think was $They tried re-installing Windows and checking other problems for over a day and then told me they cannot fix it without replacing the motherboard [redacted] told me it was out of the return period, and I had to go through with Dell to get any warranty servi
It's complicatedWe purchased a laptop directly from Dell in November of The machine delivered did not operate correctly and I spent ten months with Dell's customer service until they relented and sent me a replacement, and I had purchased the Premium Warranty but did not get much Premium ServiceThey finally sent me a replacement in September of That laptop operated correctly up until recentlyWe also purchased a 2nd monitor whch we hooked up to the laptop, but there were connection problemsThe first thing here is to update drivers, and Dell has a website based system where you enter your service tag # and it supposedly will update your driversWhat I found was that Dell had no record of my service tag I have spent multiple days attempting to get this resolved, but keep getting shuttled from one office to another with no resultsYesterday I spent over five hours on the telephone and was shuttled off to over fifteen people, none of which could resolve what should b
On the 28th of March, I contacted Dell because my computer had an error code and would not openI contacted Dell and the customer Service Technician said that I would need a new Hard DriveI gave her all of the information that she requested and she placed one on orderApproximately hour later I contacted Dell and requested a refund because I was going to buy a completely new computerI spoke with [redacted] in the Customer Care Department and he stated that the refund had been processedHe then gave me a refund processing number (I have tried to included the refund number here, but the Revdex.com System sees this as a Social Security Number and will not process this claim, so I had to remove it) and sent me an email showing that the refund had been submittedTo date I have not received my refund
I received a system without proper drivers installed This created an unsolvable problem with my ability to sa valid email address or to activate my Microsoft Office Suite I have been talking with Dell since February and they cannot help me I hired a computer company to try to help me and they advise me to request a new computer I talked with Dell today and they say my problem doesn't meet the criteria for a new computer, however, in all these months they have not been able to help me get this one working I paid $(via Dell account) for this machine for a new business I am trying to start in Michigan I think after spending nearly $dollars to get outside help and spending probably x hours on the telephone letting Dell technicians take over my machine this issue would be fixed it that were possible Today, Dell told me to contact Microsoft (I did send them a letter) to get my email fixed Why, when the initial problem of drivers not being installed at t
I purchased a monitor from Dell with the intent to receive it by 12/8/per the estimated delivery date providedAfter no word regarding the shipmentI reached out to dell.com order support on 12/7/to find out about the delayI was told that my order would be investigated regarding the delay and that I would be contacted soonI received no contact from Dell as of this point in timeOn 12/9/16, I proceeded to check on another order with Dell and from there learned that a delay of almost weeks in my monitor was given without any email of phone call from DellThe updated delivery date was made without my knowledge or consent for what is now greater than days from the order date of 11/17/I believe this to be a breach of the Prompt Delivery Rules as I only consented to getting the product between the original estimated delivery of 11/30-12/It is troubling that I have still not received communication regarding the order change and a request for my consent
I've purchase a brand new Dell laptop from Micro Center (an Dell authorized dealer) on 05/13/ The laptop should carry a one year manufacture warranty from May The operating system crashed on the laptop and I am seeking help from Dell support under warranty However, my warranty was denied and Dell do not honor the year manufacture warranty Dell support said Micro Center acquired the laptop in June of and the warranty starts to count once the laptop has been shipped However, Micro Center is a authorized dealer for Dell and they are selling this product with Dell's one year manufacture warranty from the date of purchase
I have attempted to make a purchase ID # [redacted] which is Dell Power Companion (mAh) [redacted] and have spent over hours trying to make the purchaseI spoke with credit card person twice then the sales person then the gift card person and each person sent me back and forthI have charged via my credit card bu no order has been submittedI just want my order and am prepared to file a lawsuit to get itThis is the worst customer service I have ever received in my lifeI expect more from dell, a company I have paid over $2+k in the last couple of years with
Our company purchased a very expensive Dell Precision Mlaptop September 2014, and in the fall of the machine began crashing on a regular basisAlthough, computer lifespans seems to be shorter and shorter these days, our company has a policy of purchasing high-end business-grade hardware with the hope that it will have greater longevity than consumer-grade electronicsBased on the Dell Precision's $2,200+ sticker, it was expected that the machine would serve us well for 4-yearsCrashing regularly at the three year mark was very disappointing, and the unit was out of warrantyWe contracted for a repair through Dell's out-of-warranty repair serviceThe initial diagnosis was a bad CMOS battery, and Dell performed the repair, for a feeUpon receipt of the laptop, it was found that the problem was not resolved, i.ethe crashes continued as beforeDell was notified of the issue, and the machine was sent to Dell againA second diagnosis was reported to us from Dell where t
My Dell XPS AIO computer has been having issues with a complete non-working system due to black screen issuesDell is well aware of these issues and has basically refused to help its customers that own this systemThe have refused to develop drivers as well as support unless customers pay for an extended warranty which I did last year (which I shouldn't have had to do for a hardware issue that is the fault of Dell 100%)It is sad that customers are being left in the dark about extremely faulty hardware in this particular computer and then force them to buy a warrantyMore importantly this has now happened to me multiple times and now it has happened for a third timeAgain Dell has no parts or anything available to replace in these models and are not sure if or when they can get the partsEven if they had the parts, what will happens is that a tech will replace the main board and then a month or two later your computer will again have the same hardware issues leaving you stuc
Dear Sir/Madam, Good Morning My name is [redacted] I have placed an order for a laptop and the Laptop model is Dell Latitude EUltrabookI have placed this order on July 5th 2016, at the URL [redacted] using my Citi Credit CardThis is a Dell outlet order for a refurbished laptopDell Order number is [redacted] , and Dell Purchase ID is [redacted] This order is intended for use with Small and Medium businessThis laptop comes with years "Onsite/In-Home Service After Remote Diagnosis" warranty As I don't need years warranty I have decided to keep only year warranty on this laptop and I have contacted their sales team on July 7th and requested them to remove years warranty on the laptop I purchased and I told them instead of years warranty I need year of "Onsite/In-Home Service After Remote Diagnosis" warrantyTheir sales person informed me they are not able to provide year of "Onsite/In-Home Service After Remote Diagnosis" war
On November 21, I purchased from wwwDell.com a Dell UltraSharp Dual Monitor Bundle - U2412M with a stand MDSfor an advertised price of $The total amount including tax and delivery was $which was immediately billed to my credit card On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is [redacted] Later in the day I received an email from Dell stating my order [redacted] has been shipped and provided a tacking number Yesterday, November 25, [redacted] deliver the package To my surprise and disappointment the delivery only included the Stand MDSand no monitors I looked up Dell’s c
r and called them to inquire about the missing two monitors The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected I then called again and got hold of another customer representative ( [redacted] ) who informed me the advertised price was
Our Dell laptop had hardware failures while under warranty Dell customer service provided us a shipping label to ship back under warranty with Dell's carrier Fedex Fedex had lost the package and Dell customer service has told us that they will be providing us with a refurbished laptop This has been weeks ago It has been over a month and we keep getting the run around with Customer Service and no resolution We have been speaking to and emailing back and forth with customer service for weeks and no one can get anything done This service is absolutely terrible Our case number is [redacted] and we've been emailing Jessie in warranty support and have spoken with *** Another time I spoke with [redacted] could not get anything done so I spoke with is supervisor *** I was promised a call from the higher team in the ARG department who never did call I am so fed up and absolutely furious with Dell and their terrible support They have strikes against them in my book #th
I purchased a monitor from Best BuyIt is a Dell S2316MPart of the reason I purchased this monitor was because of the warranty offered"Limited Hardware Warranty Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase your Dell Monitor – S2316M with confidence" The monitor died after roughly months of useI have had it sitting (dead) for a couple monthsI am now getting after doing the warranty exchange only to be told it was a year warranty and expired less than days agoThe Dell website still says year warranty, but cannot get Dell to honor itI am being told that I need to purchase an extended warraty when I buy their equipment to get that year warranty, but that is not stated or even offered to me upon purchasingI would have chosen a different manufacturer if I knew this would have been the case
Terrible customer service when they cancelled an order recently They emailed me to contact them, I did same day The issue should have ended there Next day I get both a confirmation email and another request for verification within next business day, I was busy that day, but they wound up cancelling the order same day as that email I spent a total of hours trying to get the order reset, but at the end of that time, while they admitted fault, they refused to honor the deal as the window had passed As far as I can tell this qualifies 100% as bait and switch, an illegal practice in the United States As far as I can tell I have no recourse for this behavior besides never doing business with them again
On Dec 22, I ordered a $computer from Dell The order included a $rebate Order # [redacted] *** I received the computer Dec 28, On Mar 5, I realized I had not received a rebate, or information regarding how to obtain my rebate I emailed the individual I purchased the computer from ( [redacted] ***) and received no response On Mar 10, 2015, I emailed the individual's supervisor ( [redacted] ***) who responded immediately via phone He reviewed my inquiry and stated that there was nothing he could do to help, nor did he have the authority to process a store credit After several requests to escalate my call to a higher authority, [redacted] transferred my call ***, Employee # [redacted] , reviewed my situation and insisted there was nothing he can to do help nor could anyone else at Dell After multiple requests to escalate my call, he transferred my call [redacted] , Employee # [redacted] , reviewed my situation and insisted there was nothing she could do nor wou
My new Dell Laptop started having touch pad issues and I have been on the phone and twitter with dell they keep giving me the run around and I believe they are just stalling until my warranty runs outThere is something internally wrong with this computer and I believe Dell is simply buying time until my warranty runs out
I was trying to price match an item, and also use a Dell gift card that I had received for an earlier purchaseThe gift card was going to expire soon, so I messaged in that I wanted to make a purchaseSpoke to multiple representatives regarding the item, through chat as well as on the phoneWas told that the order was fine, that it would be price matchedNever received the itemDidn't have time to constantly follow up on the orderCalled a few times, didn't get throughTried reordering the itemNow they won't take the gift cardWhen I finally got to speak to someone, I was transferred like times, hung up on, disconnectedHad to call multiple times, and was on the phone for a few hoursRepresentatives that I spoke to all gave me different responsesSome saying that they would be able to use the gift card and price match, to others saying that they couldn't use the gift card
I recently had to cancel an order with DellThey are telling me I have to provide them with a fax number to my bank in order to complete the refundI have never had to provide a fax number to a bank for any refunds that I have received in the past
I received an email with a promo price When I went onto the site, the price didn't reflect correctly I called the small business depart, they agreed that there was a problem but they couldn't help me but pawned me to the consumer department (about minutes on the phone) [redacted] @dell.com Then I started over and spoke to the consumer department, after over an hour of speaking with [redacted] @dell.com & manager [redacted] @DELL.com, the final conclusion was that yes, they see the same issue but can't do anything to help me I was told that it was a 3rd party promotion not Dell sponsored - THAT WAS A LIE I felt that there were using creative word, but never took any accountability This issues should never have escalated, Wesley should have price matched the ad and he did not He kept saying I want to help and continue to justify why he could not honor the price with slick creative words complete script, no sincerity When I asked to speak to
For Dell order # [redacted] , I am supposed to get a $Dell gift card through this order but I did not get it until nowThis order was placed on 09-10-
I bought a Dell laptop from [redacted] online store and received it on July 30, On September 10, it stopped functioning and would not startIt would get stuck at some loading screen or a black screen, then give a blue windowI called Dell and was told that I have a software problem which is not covered by the limited hardware only problemThey asked me to pay at least something around $130-to provide further support, which I refusedI showed the computer the [redacted] computer repair desk which told me it does not resemble any software problem they knowI spent all that weekend trying to re-install or reset the Windows on itI took the computer to a local repair shop and paid them a diagnosis fee which I think was $They tried re-installing Windows and checking other problems for over a day and then told me they cannot fix it without replacing the motherboard [redacted] told me it was out of the return period, and I had to go through with Dell to get any warranty servi
It's complicatedWe purchased a laptop directly from Dell in November of The machine delivered did not operate correctly and I spent ten months with Dell's customer service until they relented and sent me a replacement, and I had purchased the Premium Warranty but did not get much Premium ServiceThey finally sent me a replacement in September of That laptop operated correctly up until recentlyWe also purchased a 2nd monitor whch we hooked up to the laptop, but there were connection problemsThe first thing here is to update drivers, and Dell has a website based system where you enter your service tag # and it supposedly will update your driversWhat I found was that Dell had no record of my service tag I have spent multiple days attempting to get this resolved, but keep getting shuttled from one office to another with no resultsYesterday I spent over five hours on the telephone and was shuttled off to over fifteen people, none of which could resolve what should b
On the 28th of March, I contacted Dell because my computer had an error code and would not openI contacted Dell and the customer Service Technician said that I would need a new Hard DriveI gave her all of the information that she requested and she placed one on orderApproximately hour later I contacted Dell and requested a refund because I was going to buy a completely new computerI spoke with [redacted] in the Customer Care Department and he stated that the refund had been processedHe then gave me a refund processing number (I have tried to included the refund number here, but the Revdex.com System sees this as a Social Security Number and will not process this claim, so I had to remove it) and sent me an email showing that the refund had been submittedTo date I have not received my refund
I received a system without proper drivers installed This created an unsolvable problem with my ability to sa valid email address or to activate my Microsoft Office Suite I have been talking with Dell since February and they cannot help me I hired a computer company to try to help me and they advise me to request a new computer I talked with Dell today and they say my problem doesn't meet the criteria for a new computer, however, in all these months they have not been able to help me get this one working I paid $(via Dell account) for this machine for a new business I am trying to start in Michigan I think after spending nearly $dollars to get outside help and spending probably x hours on the telephone letting Dell technicians take over my machine this issue would be fixed it that were possible Today, Dell told me to contact Microsoft (I did send them a letter) to get my email fixed Why, when the initial problem of drivers not being installed at t
I purchased a monitor from Dell with the intent to receive it by 12/8/per the estimated delivery date providedAfter no word regarding the shipmentI reached out to dell.com order support on 12/7/to find out about the delayI was told that my order would be investigated regarding the delay and that I would be contacted soonI received no contact from Dell as of this point in timeOn 12/9/16, I proceeded to check on another order with Dell and from there learned that a delay of almost weeks in my monitor was given without any email of phone call from DellThe updated delivery date was made without my knowledge or consent for what is now greater than days from the order date of 11/17/I believe this to be a breach of the Prompt Delivery Rules as I only consented to getting the product between the original estimated delivery of 11/30-12/It is troubling that I have still not received communication regarding the order change and a request for my consent
I've purchase a brand new Dell laptop from Micro Center (an Dell authorized dealer) on 05/13/ The laptop should carry a one year manufacture warranty from May The operating system crashed on the laptop and I am seeking help from Dell support under warranty However, my warranty was denied and Dell do not honor the year manufacture warranty Dell support said Micro Center acquired the laptop in June of and the warranty starts to count once the laptop has been shipped However, Micro Center is a authorized dealer for Dell and they are selling this product with Dell's one year manufacture warranty from the date of purchase
I have attempted to make a purchase ID # [redacted] which is Dell Power Companion (mAh) [redacted] and have spent over hours trying to make the purchaseI spoke with credit card person twice then the sales person then the gift card person and each person sent me back and forthI have charged via my credit card bu no order has been submittedI just want my order and am prepared to file a lawsuit to get itThis is the worst customer service I have ever received in my lifeI expect more from dell, a company I have paid over $2+k in the last couple of years with
Our company purchased a very expensive Dell Precision Mlaptop September 2014, and in the fall of the machine began crashing on a regular basisAlthough, computer lifespans seems to be shorter and shorter these days, our company has a policy of purchasing high-end business-grade hardware with the hope that it will have greater longevity than consumer-grade electronicsBased on the Dell Precision's $2,200+ sticker, it was expected that the machine would serve us well for 4-yearsCrashing regularly at the three year mark was very disappointing, and the unit was out of warrantyWe contracted for a repair through Dell's out-of-warranty repair serviceThe initial diagnosis was a bad CMOS battery, and Dell performed the repair, for a feeUpon receipt of the laptop, it was found that the problem was not resolved, i.ethe crashes continued as beforeDell was notified of the issue, and the machine was sent to Dell againA second diagnosis was reported to us from Dell where t
My Dell XPS AIO computer has been having issues with a complete non-working system due to black screen issuesDell is well aware of these issues and has basically refused to help its customers that own this systemThe have refused to develop drivers as well as support unless customers pay for an extended warranty which I did last year (which I shouldn't have had to do for a hardware issue that is the fault of Dell 100%)It is sad that customers are being left in the dark about extremely faulty hardware in this particular computer and then force them to buy a warrantyMore importantly this has now happened to me multiple times and now it has happened for a third timeAgain Dell has no parts or anything available to replace in these models and are not sure if or when they can get the partsEven if they had the parts, what will happens is that a tech will replace the main board and then a month or two later your computer will again have the same hardware issues leaving you stuc