I received an email with a promo price When I went onto the site, the price didn't reflect correctly I called the small business depart, they agreed that there was a problem but they couldn't help me but pawned me to the consumer department (about minutes on the phone) [redacted] @dell.com Then I started over and spoke to the consumer department, after over an hour of speaking with [redacted] @dell.com & manager [redacted] @DELL.com, the final conclusion was that yes, they see the same issue but can't do anything to help me I was told that it was a 3rd party promotion not Dell sponsored - THAT WAS A LIE I felt that there were using creative word, but never took any accountability This issues should never have escalated, Wesley should have price matched the ad and he did not He kept saying I want to help and continue to justify why he could not honor the price with slick creative words complete script, no sincerity When I asked to speak to
Purchased an Inspiron tablet from Dell in September of The machine could not be woken after going to sleep In April 2016, I registered a complaint with Dell After a day on the phone, they were unable to fix the problem and blamed it on software I was disgusted and let the issue go until August During this time, the keyboard started sticking and the speakers became scratchy I resurrected my claim and after another day on the phone, Dell agreed to accept the machine for repair One of the procedures they had me try was to revert to factory settings This erased Windows and reverted to Windows I sent the computer in for repair and Dell fixed the keyboard problem and replaced the speakers The original problem of not being able to wake the computer still exists and they installed Windows instead of Windows I explained this to the service people and they said that Windows was the original software and I would have to install Window myself (I had g
I purchased a monitor from Dell with the intent to receive it by 12/8/per the estimated delivery date providedAfter no word regarding the shipmentI reached out to dell.com order support on 12/7/to find out about the delayI was told that my order would be investigated regarding the delay and that I would be contacted soonI received no contact from Dell as of this point in timeOn 12/9/16, I proceeded to check on another order with Dell and from there learned that a delay of almost weeks in my monitor was given without any email of phone call from DellThe updated delivery date was made without my knowledge or consent for what is now greater than days from the order date of 11/17/I believe this to be a breach of the Prompt Delivery Rules as I only consented to getting the product between the original estimated delivery of 11/30-12/It is troubling that I have still not received communication regarding the order change and a request for my consent
I purchased a monitor from Best BuyIt is a Dell S2316MPart of the reason I purchased this monitor was because of the warranty offered"Limited Hardware Warranty Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase your Dell Monitor – S2316M with confidence" The monitor died after roughly months of useI have had it sitting (dead) for a couple monthsI am now getting after doing the warranty exchange only to be told it was a year warranty and expired less than days agoThe Dell website still says year warranty, but cannot get Dell to honor itI am being told that I need to purchase an extended warraty when I buy their equipment to get that year warranty, but that is not stated or even offered to me upon purchasingI would have chosen a different manufacturer if I knew this would have been the case
Dell sent me a defective laptop which Technical Support was unable to fixAfter the replacement unit Dell sent also failed to function properly, I sent both laptops back to the company via the shipping labels provided by DellI was told my refund would be processed and credited to back to me within 15-daysIt has been over two months and no refund/creditContacted Customer Support regarding this matter three times, and no one has contacted me, and Dell still has not refunded my money
Hello, I have purchased a Dell laptop (service tag [redacted] ) which started making problems immediatelyInitially I had problems of Windows, playstore, then keyboard, mouse then motherboard (replaced three times), speaker, fan etc All above parts have been replaced several times and still problem not solvedSince last three months (days) Dell is providing commitment of replacement and refund Now I am fed up, and want refund
I purchased a computer from Dell in December and immediately began having issues with it It would freeze, give me blue screens with different errors and then restart At first I tried dealing with it, however it dd not get any better I called in March to try to get it resolved They had me run through some online tests which came back negative They told me I needed to reinstall windows and guided me to a website to download windows After re-installation, the problem still continued In April I called again, requesting an exchange I don't expect a refund, but after only months and with constant problems, I don't think an exchange is out of the question, especially since I have bought computers from them over the past years During the callI spoke to different people The first basically just passed me on The 3rd one told me that I had no software warranty and would have to pay them for service to repair the brand new computer they just sold me When I compl
On November 21, I purchased from wwwDell.com a Dell UltraSharp Dual Monitor Bundle - U2412M with a stand MDSfor an advertised price of $The total amount including tax and delivery was $which was immediately billed to my credit card On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is [redacted] Later in the day I received an email from Dell stating my order [redacted] has been shipped and provided a tacking number Yesterday, November 25, [redacted] deliver the package To my surprise and disappointment the delivery only included the Stand MDSand no monitors I looked up Dell’s cr and called them to inquire about the missing two monitors The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected I then called again and got hold of another customer representative ( [redacted] ) who informed me the advertised price was
My new Dell Laptop started having touch pad issues and I have been on the phone and twitter with dell they keep giving me the run around and I believe they are just stalling until my warranty runs outThere is something internally wrong with this computer and I believe Dell is simply buying time until my warranty runs out
Our Dell laptop had hardware failures while under warranty Dell customer service provided us a shipping label to ship back under warranty with Dell's carrier Fedex Fedex had lost the package and Dell customer service has told us that they will be providing us with a refurbished laptop This has been weeks ago It has been over a month and we keep getting the run around with Customer Service and no resolution We have been speaking to and emailing back and forth with customer service for weeks and no one can get anything done This service is absolutely terrible Our case number is [redacted] and we've been emailing Jessie in warranty support and have spoken with *** Another time I spoke with [redacted] could not get anything done so I spoke with is supervisor *** I was promised a call from the higher team in the ARG department who never did call I am so fed up and absolutely furious with Dell and their terrible support They have strikes against them in my book #th
I received a system without proper drivers installed This created an unsolvable problem with my ability to sa valid email address or to activate my Microsoft Office Suite I have been talking with Dell since February and they cannot help me I hired a computer company to try to help me and they advise me to request a new computer I talked with Dell today and they say my problem doesn't meet the criteria for a new computer, however, in all these months they have not been able to help me get this one working I paid $(via Dell account) for this machine for a new business I am trying to start in Michigan I think after spending nearly $dollars to get outside help and spending probably x hours on the telephone letting Dell technicians take over my machine this issue would be fixed it that were possible Today, Dell told me to contact Microsoft (I did send them a letter) to get my email fixed Why, when the initial problem of drivers not being installed at t
I was trying to price match an item, and also use a Dell gift card that I had received for an earlier purchaseThe gift card was going to expire soon, so I messaged in that I wanted to make a purchaseSpoke to multiple representatives regarding the item, through chat as well as on the phoneWas told that the order was fine, that it would be price matchedNever received the itemDidn't have time to constantly follow up on the orderCalled a few times, didn't get throughTried reordering the itemNow they won't take the gift cardWhen I finally got to speak to someone, I was transferred like times, hung up on, disconnectedHad to call multiple times, and was on the phone for a few hoursRepresentatives that I spoke to all gave me different responsesSome saying that they would be able to use the gift card and price match, to others saying that they couldn't use the gift card
I ordered a laptop from them in March, I had changed the delivery address to a pick up location as I knew we would not be home on that dayThey confirmed everything was changed, however on the day of delivery they delivered this to the old addressSince I was not home they returned it to their shipping location in [redacted] I could not make it to another address for pickup so I requested for this to be returnedAll of this was confirmed with both [redacted] & DellSince then I have had to make multiple follow ups in regards to my refundEvery conversation involved them saying the refund would be processed in 3-business daysLast week I spoke with someone and they informed me that my order hadn't been processed as there was an issue with tracing the itemThey have lied on mulitple occasions and recently today they said they never confirmed a refund
It's complicatedWe purchased a laptop directly from Dell in November of The machine delivered did not operate correctly and I spent ten months with Dell's customer service until they relented and sent me a replacement, and I had purchased the Premium Warranty but did not get much Premium ServiceThey finally sent me a replacement in September of That laptop operated correctly up until recentlyWe also purchased a 2nd monitor whch we hooked up to the laptop, but there were connection problemsThe first thing here is to update drivers, and Dell has a website based system where you enter your service tag # and it supposedly will update your driversWhat I found was that Dell had no record of my service tag I have spent multiple days attempting to get this resolved, but keep getting shuttled from one office to another with no resultsYesterday I spent over five hours on the telephone and was shuttled off to over fifteen people, none of which could resolve what should b
Being a severely [redacted] , I am obviously very patriotic Therefore, when my current laptop computer started giving me lots of problems, I decided I needed a new, reliable laptop so I decided to purchase a laptop from an American company, Dell I ordered my new laptop online on APR I made the purchase very quickly because I knew I would likely have another [redacted] coming up (I didn't know the date at the time) and with my current computer randomly crashing, I knew I needed the new computer as soon as possible and definitely before my [redacted] because I had a lot of important things to do online during my recovery Also, the Dell laptop I ordered literally weighs 1/of what my current laptop weighs and therefore will be easier for me to use in my [redacted] and will put less pressure on my thighs and hence, less pressure on my hamstring which is likely where my incision from my [redacted] will be Also, my current computer gets very hot on the bottom and reviews
Dear Sir/Madam, Good Morning My name is [redacted] I have placed an order for a laptop and the Laptop model is Dell Latitude EUltrabookI have placed this order on July 5th 2016, at the URL [redacted] using my Citi Credit CardThis is a Dell outlet order for a refurbished laptopDell Order number is [redacted] , and Dell Purchase ID is [redacted] This order is intended for use with Small and Medium businessThis laptop comes with years "Onsite/In-Home Service After Remote Diagnosis" warranty As I don't need years warranty I have decided to keep only year warranty on this laptop and I have contacted their sales team on July 7th and requested them to remove years warranty on the laptop I purchased and I told them instead of years warranty I need year of "Onsite/In-Home Service After Remote Diagnosis" warrantyTheir sales person informed me they are not able to provide year of "Onsite/In-Home Service After Remote Diagnosis" war
I have attempted to make a purchase ID # [redacted] which is Dell Power Companion (mAh) [redacted] and have spent over hours trying to make the purchaseI spoke with credit card person twice then the sales person then the gift card person and each person sent me back and forthI have charged via my credit card bu no order has been submittedI just want my order and am prepared to file a lawsuit to get itThis is the worst customer service I have ever received in my lifeI expect more from dell, a company I have paid over $2+k in the last couple of years with
I purchased a Dell computer through [redacted] at the end of September last yearThe hard drive died completely around ThanksgivingDell replaced the hard drive and motherboard and I figured that it was just a random and very inconvenient experience to have such a new computer failAbout two months later, the same computer was again inoperable because the display driver diedAgain, Dell replaced the part, but it took a couple of weeks because they kept trying to contact me when I wasn't free and seemed unable to follow directions regarding the hours that I could talkAt this point, I started to push for a refund or replacement because a new computer dying twice is no longer just slightly inconvenientAlso, a technical support person had told me that Dell would replace my computer if three major parts were replaced, which I had now hit with the display driverHowever, due to a lack of contacting me when I was free and me not being able to contact them when I missed a call, things s
Aloha, Ok so where do I beginWell this all stated about 1/years ago with a purchase of a dell computerit was a pretty expensive unit, with dual monitors and all the bell and whistles so it wasn’t cheap, about 1500+ dollars weeks later the computer got here, I couldnt wait to set it upI just started my new job for [redacted] which is a [redacted] and could wait to get going The first issue was when I opened itI noticed that it didn’t look entirely like the computer I purchase but I’m ok with that, as long as it worked!! the problem was that it didn’t!! The system crashed everyday and I was forced to try and get it rebooted, restored, redone and that takes allot of timeI basically did that every day for weeks, about hours a day, I would start the process when I turned on my PC in the morning when I got to the office and hopefully by noon, I was ready to use it after finally finding a dell technician that knew what he was doi
I received an email with a promo price When I went onto the site, the price didn't reflect correctly I called the small business depart, they agreed that there was a problem but they couldn't help me but pawned me to the consumer department (about minutes on the phone) [redacted] @dell.com Then I started over and spoke to the consumer department, after over an hour of speaking with [redacted] @dell.com & manager [redacted] @DELL.com, the final conclusion was that yes, they see the same issue but can't do anything to help me I was told that it was a 3rd party promotion not Dell sponsored - THAT WAS A LIE I felt that there were using creative word, but never took any accountability This issues should never have escalated, Wesley should have price matched the ad and he did not He kept saying I want to help and continue to justify why he could not honor the price with slick creative words complete script, no sincerity When I asked to speak to
Purchased an Inspiron tablet from Dell in September of The machine could not be woken after going to sleep In April 2016, I registered a complaint with Dell After a day on the phone, they were unable to fix the problem and blamed it on software I was disgusted and let the issue go until August During this time, the keyboard started sticking and the speakers became scratchy I resurrected my claim and after another day on the phone, Dell agreed to accept the machine for repair One of the procedures they had me try was to revert to factory settings This erased Windows and reverted to Windows I sent the computer in for repair and Dell fixed the keyboard problem and replaced the speakers The original problem of not being able to wake the computer still exists and they installed Windows instead of Windows I explained this to the service people and they said that Windows was the original software and I would have to install Window myself (I had g
I purchased a monitor from Dell with the intent to receive it by 12/8/per the estimated delivery date providedAfter no word regarding the shipmentI reached out to dell.com order support on 12/7/to find out about the delayI was told that my order would be investigated regarding the delay and that I would be contacted soonI received no contact from Dell as of this point in timeOn 12/9/16, I proceeded to check on another order with Dell and from there learned that a delay of almost weeks in my monitor was given without any email of phone call from DellThe updated delivery date was made without my knowledge or consent for what is now greater than days from the order date of 11/17/I believe this to be a breach of the Prompt Delivery Rules as I only consented to getting the product between the original estimated delivery of 11/30-12/It is troubling that I have still not received communication regarding the order change and a request for my consent
I purchased a monitor from Best BuyIt is a Dell S2316MPart of the reason I purchased this monitor was because of the warranty offered"Limited Hardware Warranty Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase your Dell Monitor – S2316M with confidence" The monitor died after roughly months of useI have had it sitting (dead) for a couple monthsI am now getting after doing the warranty exchange only to be told it was a year warranty and expired less than days agoThe Dell website still says year warranty, but cannot get Dell to honor itI am being told that I need to purchase an extended warraty when I buy their equipment to get that year warranty, but that is not stated or even offered to me upon purchasingI would have chosen a different manufacturer if I knew this would have been the case
Dell sent me a defective laptop which Technical Support was unable to fixAfter the replacement unit Dell sent also failed to function properly, I sent both laptops back to the company via the shipping labels provided by DellI was told my refund would be processed and credited to back to me within 15-daysIt has been over two months and no refund/creditContacted Customer Support regarding this matter three times, and no one has contacted me, and Dell still has not refunded my money
For Dell order # [redacted] , I am supposed to get a $Dell gift card through this order but I did not get it until nowThis order was placed on 09-10-
Hello, I have purchased a Dell laptop (service tag [redacted] ) which started making problems immediatelyInitially I had problems of Windows, playstore, then keyboard, mouse then motherboard (replaced three times), speaker, fan etc All above parts have been replaced several times and still problem not solvedSince last three months (days) Dell is providing commitment of replacement and refund Now I am fed up, and want refund
I purchased a computer from Dell in December and immediately began having issues with it It would freeze, give me blue screens with different errors and then restart At first I tried dealing with it, however it dd not get any better I called in March to try to get it resolved They had me run through some online tests which came back negative They told me I needed to reinstall windows and guided me to a website to download windows After re-installation, the problem still continued In April I called again, requesting an exchange I don't expect a refund, but after only months and with constant problems, I don't think an exchange is out of the question, especially since I have bought computers from them over the past years During the callI spoke to different people The first basically just passed me on The 3rd one told me that I had no software warranty and would have to pay them for service to repair the brand new computer they just sold me When I compl
On November 21, I purchased from wwwDell.com a Dell UltraSharp Dual Monitor Bundle - U2412M with a stand MDSfor an advertised price of $The total amount including tax and delivery was $which was immediately billed to my credit card On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is [redacted] Later in the day I received an email from Dell stating my order [redacted] has been shipped and provided a tacking number Yesterday, November 25, [redacted] deliver the package To my surprise and disappointment the delivery only included the Stand MDSand no monitors I looked up Dell’s c
r and called them to inquire about the missing two monitors The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected I then called again and got hold of another customer representative ( [redacted] ) who informed me the advertised price was
My new Dell Laptop started having touch pad issues and I have been on the phone and twitter with dell they keep giving me the run around and I believe they are just stalling until my warranty runs outThere is something internally wrong with this computer and I believe Dell is simply buying time until my warranty runs out
Our Dell laptop had hardware failures while under warranty Dell customer service provided us a shipping label to ship back under warranty with Dell's carrier Fedex Fedex had lost the package and Dell customer service has told us that they will be providing us with a refurbished laptop This has been weeks ago It has been over a month and we keep getting the run around with Customer Service and no resolution We have been speaking to and emailing back and forth with customer service for weeks and no one can get anything done This service is absolutely terrible Our case number is [redacted] and we've been emailing Jessie in warranty support and have spoken with *** Another time I spoke with [redacted] could not get anything done so I spoke with is supervisor *** I was promised a call from the higher team in the ARG department who never did call I am so fed up and absolutely furious with Dell and their terrible support They have strikes against them in my book #th
I received a system without proper drivers installed This created an unsolvable problem with my ability to sa valid email address or to activate my Microsoft Office Suite I have been talking with Dell since February and they cannot help me I hired a computer company to try to help me and they advise me to request a new computer I talked with Dell today and they say my problem doesn't meet the criteria for a new computer, however, in all these months they have not been able to help me get this one working I paid $(via Dell account) for this machine for a new business I am trying to start in Michigan I think after spending nearly $dollars to get outside help and spending probably x hours on the telephone letting Dell technicians take over my machine this issue would be fixed it that were possible Today, Dell told me to contact Microsoft (I did send them a letter) to get my email fixed Why, when the initial problem of drivers not being installed at t
I was trying to price match an item, and also use a Dell gift card that I had received for an earlier purchaseThe gift card was going to expire soon, so I messaged in that I wanted to make a purchaseSpoke to multiple representatives regarding the item, through chat as well as on the phoneWas told that the order was fine, that it would be price matchedNever received the itemDidn't have time to constantly follow up on the orderCalled a few times, didn't get throughTried reordering the itemNow they won't take the gift cardWhen I finally got to speak to someone, I was transferred like times, hung up on, disconnectedHad to call multiple times, and was on the phone for a few hoursRepresentatives that I spoke to all gave me different responsesSome saying that they would be able to use the gift card and price match, to others saying that they couldn't use the gift card
I ordered a laptop from them in March, I had changed the delivery address to a pick up location as I knew we would not be home on that dayThey confirmed everything was changed, however on the day of delivery they delivered this to the old addressSince I was not home they returned it to their shipping location in [redacted] I could not make it to another address for pickup so I requested for this to be returnedAll of this was confirmed with both [redacted] & DellSince then I have had to make multiple follow ups in regards to my refundEvery conversation involved them saying the refund would be processed in 3-business daysLast week I spoke with someone and they informed me that my order hadn't been processed as there was an issue with tracing the itemThey have lied on mulitple occasions and recently today they said they never confirmed a refund
It's complicatedWe purchased a laptop directly from Dell in November of The machine delivered did not operate correctly and I spent ten months with Dell's customer service until they relented and sent me a replacement, and I had purchased the Premium Warranty but did not get much Premium ServiceThey finally sent me a replacement in September of That laptop operated correctly up until recentlyWe also purchased a 2nd monitor whch we hooked up to the laptop, but there were connection problemsThe first thing here is to update drivers, and Dell has a website based system where you enter your service tag # and it supposedly will update your driversWhat I found was that Dell had no record of my service tag I have spent multiple days attempting to get this resolved, but keep getting shuttled from one office to another with no resultsYesterday I spent over five hours on the telephone and was shuttled off to over fifteen people, none of which could resolve what should b
Being a severely [redacted] , I am obviously very patriotic Therefore, when my current laptop computer started giving me lots of problems, I decided I needed a new, reliable laptop so I decided to purchase a laptop from an American company, Dell I ordered my new laptop online on APR I made the purchase very quickly because I knew I would likely have another [redacted] coming up (I didn't know the date at the time) and with my current computer randomly crashing, I knew I needed the new computer as soon as possible and definitely before my [redacted] because I had a lot of important things to do online during my recovery Also, the Dell laptop I ordered literally weighs 1/of what my current laptop weighs and therefore will be easier for me to use in my [redacted] and will put less pressure on my thighs and hence, less pressure on my hamstring which is likely where my incision from my [redacted] will be Also, my current computer gets very hot on the bottom and reviews
Dear Sir/Madam, Good Morning My name is [redacted] I have placed an order for a laptop and the Laptop model is Dell Latitude EUltrabookI have placed this order on July 5th 2016, at the URL [redacted] using my Citi Credit CardThis is a Dell outlet order for a refurbished laptopDell Order number is [redacted] , and Dell Purchase ID is [redacted] This order is intended for use with Small and Medium businessThis laptop comes with years "Onsite/In-Home Service After Remote Diagnosis" warranty As I don't need years warranty I have decided to keep only year warranty on this laptop and I have contacted their sales team on July 7th and requested them to remove years warranty on the laptop I purchased and I told them instead of years warranty I need year of "Onsite/In-Home Service After Remote Diagnosis" warrantyTheir sales person informed me they are not able to provide year of "Onsite/In-Home Service After Remote Diagnosis" war
I have attempted to make a purchase ID # [redacted] which is Dell Power Companion (mAh) [redacted] and have spent over hours trying to make the purchaseI spoke with credit card person twice then the sales person then the gift card person and each person sent me back and forthI have charged via my credit card bu no order has been submittedI just want my order and am prepared to file a lawsuit to get itThis is the worst customer service I have ever received in my lifeI expect more from dell, a company I have paid over $2+k in the last couple of years with
I purchased a Dell computer through [redacted] at the end of September last yearThe hard drive died completely around ThanksgivingDell replaced the hard drive and motherboard and I figured that it was just a random and very inconvenient experience to have such a new computer failAbout two months later, the same computer was again inoperable because the display driver diedAgain, Dell replaced the part, but it took a couple of weeks because they kept trying to contact me when I wasn't free and seemed unable to follow directions regarding the hours that I could talkAt this point, I started to push for a refund or replacement because a new computer dying twice is no longer just slightly inconvenientAlso, a technical support person had told me that Dell would replace my computer if three major parts were replaced, which I had now hit with the display driverHowever, due to a lack of contacting me when I was free and me not being able to contact them when I missed a call, things s
Aloha, Ok so where do I beginWell this all stated about 1/years ago with a purchase of a dell computerit was a pretty expensive unit, with dual monitors and all the bell and whistles so it wasn’t cheap, about 1500+ dollars weeks later the computer got here, I couldnt wait to set it upI just started my new job for [redacted] which is a [redacted] and could wait to get going The first issue was when I opened itI noticed that it didn’t look entirely like the computer I purchase but I’m ok with that, as long as it worked!! the problem was that it didn’t!! The system crashed everyday and I was forced to try and get it rebooted, restored, redone and that takes allot of timeI basically did that every day for weeks, about hours a day, I would start the process when I turned on my PC in the morning when I got to the office and hopefully by noon, I was ready to use it after finally finding a dell technician that knew what he was doi