I ordered a brand new Dell Alienware [redacted] from [redacted] through [redacted] that was defective with severe screen flickering issues within the first daysI called Alienware technical support and spent hour troubleshooting and sending videos of the screen flickering issue to the agentI requested a replacement but the Dell agent offered to send a REFURBISHED replacement monitor insteadThis is an unacceptable solution because I bought a NEW monitor that was defective and my replacement monitor should also be NEW
I purchased a Dell computer through [redacted] at the end of September last yearThe hard drive died completely around ThanksgivingDell replaced the hard drive and motherboard and I figured that it was just a random and very inconvenient experience to have such a new computer failAbout two months later, the same computer was again inoperable because the display driver diedAgain, Dell replaced the part, but it took a couple of weeks because they kept trying to contact me when I wasn't free and seemed unable to follow directions regarding the hours that I could talkAt this point, I started to push for a refund or replacement because a new computer dying twice is no longer just slightly inconvenientAlso, a technical support person had told me that Dell would replace my computer if three major parts were replaced, which I had now hit with the display driverHowever, due to a lack of contacting me when I was free and me not being able to contact them when I missed a call, things s
To whom is may concern, My wife and I recently purchased a new computer on dell.com, the exact date was around march 15thDuring that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computerThis dell was only available with the dell credit card so my wife applied and we were approved So my wife and I selected a computer that met the criteria and went ahead with our purchaseUpon receiving our first billing statement we noticed we did not receive our special financingI figured sometimes this happens so we call their customer service to get it straightened out The first call to customer service was acceptableThey took down our information and told us they needed to talk to their financing department and would get back to usAfter days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up During the phone cal
Dell continues to send me marketing and sales materials via the US Postal ServiceI've requested to be removed from their mailing lists no less than times in the last yearsI've already filed one Revdex.com complaint ( [redacted] ), to which they responded, but to no availI continue to get junk mail from themThis must stopI have kept copies of the materials I've receieved and noted the date receievedI can document this
I ordered a inch laptop in August I was given a two week delivery dateWhen I checked the status of the delivery the day before it was due to arrive, I saw the delivery date was extended another two weeks with no notification to meI called to complain and was offered a slightly different model to be shipped the next dayThe new laptop had poor performance and hardware issues from day oneI spent the next two weeks talking to several techinicians who worked on it remotely but to no availI then demanded a replacement as I paid top dollar for a new machine and not one with problemsThey sent me a inch laptopIf I wanted a inch laptop, I would have ordered one in the first placeWhen I complained, I was told there were no inch laptops of the model I had beforeI asked if I could return the inch and get a credit, I was given a bunch of excuses and told I was outside of the return periodI argued that I shouldn't be forced to pay $for something I never wa
On November 10th, I placed an order online with a Customer Service Agent (name can be provided if needed) via chat feature (session id [redacted] )- for a laptop battery, (4) Xbox Live Month Subscription/memberships (a digital delivery), and a digital copy of Fallout Tricentennial Edition for Xbox One (again, a digital delivery)I received the physical laptop battery via UPS but not the rest of my order- which consisted of digital codes that did not physically have to be packaged or shipped anywhere I contacted Customer Service (which is a call center in a foreign country, judging by the service that I received) via telephone on November 14th, because neither the Xbox Live membership codes, nor the game code had been deliveredThe first representative (of FOUR) that I spoke with was barely understandable, and insulting as well- insisting that she could not understand me and asking that I speak English (she spoke very broken, heavily accented English, BTW)After minutes, she
Dear Dell, I have been a loyal customer for over years and I'm so disappointed in you.I have a Dell Laptop and the right hinge has given me some problems since I've owned it but it recently broke offI called to get it replaced and they told be it would be $to buy an entire LCD screen to repair it !! BAD DESIGN! This is not how you treat your loyal customersThe hinges are an issue posted all over the web and you are well aware of this reoccuring problemThis is a common product defect in this computer so I don't know why you don't have a recall on it like other companies do? I worked hard to save my money to buy this computer and can't afford to buy a new one=( This will be a hardship for me I think you need to do the right thing and repair this product defect; otherwise you will lose a very loyal customer for lifeSo disappointed because I have always loved my Dell's!
I purchased a new computer a little over a year ago The computer would crash a few times a week, often with the same error message I reported to Dell and they began working through their troubleshooting They checked drivers, updated some, and looked at software configurations After each tweak, I would ask for a week to determine if the solution was successful It did not fix the issue Eventually they got to the point of replacing the mother board That did not fix it The tech set me up with what I needed, and I reinstalled the operating system That did not fix it (and it actually undid the fixes they did before) They redid the first round of software/driver updates Still didn't fix it The last thing they did was a reinstall of the video/graphics driver After that, instead of crashing with a Blue Screen of Death message, it just crashes with no message Then I was informed that it was outside of warranty, and I had to use their pay service for further troublesho
I have bought lap tops from Dell for years always with in house service, there was some confusion this time, check on line chat and was reasured it was in house I cannot afford lap tops for each I buy for (a year) but based on Dell I should have so I can send one in not in house here but in house there, This lap top that cost me twice what HP wanted and still does not work rightAs if the cache runs out mins in opeerating then have to rebootIf this is what Dells are now, everyone beware and buy HP
The initial reason for my contacting Dell was because my keyboard and trackpad stopped workingAfter going through a representative on the phone it was determined that it needed to be sent in for repairs (Note: I am a college student and not having a laptop makes things like homework very difficult)I agreed to have it sent in, I sent it in on 9/26/and just got it back today 10/16/This was an absurd amount of time to have to go without a laptopWhen I received it back I noticed immediately that the track pad was replaced with a different colored one from the originalMy laptop is all black and had a black track pad and it was replaced with a light gray one, which doesn't match the laptop whatsoever and looks ridiculousUpon further inspection I noticed that the entire screen is crooked (the screen part that folds not the LCD display itself)Its slight but enough to be very bothersomeAlso the chrome trim around the trackpad is significantly scuffed and the trim around the
I purchased an xbox one on Tue 6/14/16, I did so through a price match chat session with a Dell sales repThe rep messed up and put in in someone else's name and address so my item was shipped to somebody in NYI contacted dell the day before delivery was made and tried to get a resolution(tracking showed package headed to NY) I spent the better part of that day trying to prove to them their mistake, I successfully did so finallyI have spoke to them Thursday, Friday, Monday and Tuesday so far, they keep telling me that someone will call me today or tomorrow to let me know when I will get my Item...I purchased on 6/14/with the understanding I would have it no later than the 6/17/16....it is 6/21/and I cant get them to tell me when my order will ship, they have inventory, it was their reps mistake, they have my money
I have purchased Dell Inspiron laptops over the past few monthsAt least of them have significant hardware issues that Dell Support has indicated is not covered by their warrantyOne of the hinges has a manufacturing defect (as reported by many people online) and breaks after a few months of usage (opening and closing the laptop cover)The hinge breaks and renders the laptop unusable since you cannot open it anymore (or cannot close it if it is already open
I have a Dell Inspiron laptop under warranty both hardware & softwareI recently encountered numerous tech issues including the audio compartment (sound, no sound, muffled sound) and freezing while browsingI have called Dell a few times, all techs have ran diagnoses, tested, updated drivers, which they claimed would fix the issue yet, the issues have continued to occurI spoke to a rep on 8/2/expressing my frustration because the issue had not been resolved after several attempts, and I requested my laptop be sent to Dell for further inspection and diagnoses and I was refusedThe tech continued to say he could fix the issues, he wanted to update the drivers again and for me to wait another day "to see what happens"I informed the tech I have waited days, all test have been exhausted and I have a right under my warranty to send my laptop in and to send me a box to do so, it still was refused he stated "We are not sending you a box" I even had a supervisor contact me on
On Friday, November 6, 2015, I purchased an Inspiron Model 3052, Customer No [redacted] , Dell Purchase ID: [redacted] , Order No914858218, Service Tag No [redacted] in the amount of $with a delivery date of Wednesday, November 11, Approximately seven months and two days later on Monday, June 13, 2016, the computer broke down I called my grandson later that evening and he tried effortlessly to get the computer working but to no avail On Tuesday, June 14, at noon, my daughter called Dell's technical department (###-###-####) and was on the phone until 1:pm They had her turn the computer on and off, press the Fand Fkeys countless times only to be told it needed a new hard drive My daughter was told Dell would send a new hard drive in the mail and the old one must be returned within two weeks She was told my files could not be retrieved and I would have to pay to get them retrieved In addition, my daughter informed Dell about my warranty
Dell Laptop still not working after numerous repairs by Dell This is laptop is year old and has the Mother Board Replaced twice already, by Dell as well as other parts and again it quit working There is OBVIOUSLY something very wrong with this particular Laptop and I'm not wanting another repair, I want a replacement Laptop Service Tag [redacted]
I returned a new laptop that did not workDell received the laptop on 2/9/2016, but I have not received the refundI called them today (3/16/2016) and was told they have not "reviewed" the laptop yet Due to Dell's delay, I am now paying interest on this transaction because it was charged to my credit card(I purchased a different laptop from [redacted] but did not have the money in my budget to pay for laptops)
Purchased a laptop in November Since its arrival it has been back to Dell times for repairs (faulty screen upon arrival, bad motherboard, and now an unknown faulty part) The current repair is in need of a part(s) which Dell does not stock and currently does not have an ETA on its arrival Dell offered me a refurbished machine of a similar or better model The warranty on this machine is whatever remains on my warranty for the faulty laptop which is less than weeks So by time this refurbished machine arrives, I will have about week of warranty coverage If I were to purchase that exact machine, I would receive a year warranty I requested that I receive a year warranty on this refurbished machine since they have failed to prove me with a working product (the laptop has been in repairs times) They refused The service rep at Dell told me that I should be happy that my laptop worked in-between service calls I then spoke to a supervisor and when asked to spe
After being PROMISED over and over again by the salesman [redacted] ***, that any and all marketing materials would be sent exclusively to my business address and if there was a mail issue he promised to put it rightBut in all reality, he basically lied I now get dozens and dozens of DELL marketing materials to ALL my addressesSometimes as many as of the same thingI know by the way my name has been randomly modified that this was a deliberate and intentional actI have called every dell number that I can find multiple timesI have spent HOURS on the phone reading off mailing labels to people in INDIA over and over again since The problem only gets WORSEMultiple calls and messages left for Mr [redacted] (who sold me the computer) result in me leaving voicemails and of course he wont call back So by now you may be asking yourself so its mail, whats the problem? Here is the issue I now get SOOOO MUCH MAIL from Dell ( clearly an act of spite ) that my business mai
Aloha, Ok so where do I beginWell this all stated about 1/years ago with a purchase of a dell computerit was a pretty expensive unit, with dual monitors and all the bell and whistles so it wasn’t cheap, about 1500+ dollars weeks later the computer got here, I couldnt wait to set it upI just started my new job for [redacted] which is a [redacted] and could wait to get going The first issue was when I opened itI noticed that it didn’t look entirely like the computer I purchase but I’m ok with that, as long as it worked!! the problem was that it didn’t!! The system crashed everyday and I was forced to try and get it rebooted, restored, redone and that takes allot of timeI basically did that every day for weeks, about hours a day, I would start the process when I turned on my PC in the morning when I got to the office and hopefully by noon, I was ready to use it after finally finding a dell technician that knew what he was doi
On August 1, I purchased a Dell laptop computer for my wife that was delivered August 9th, Only to have a computer glitch thirty three (33) days after! The service code for Dells reference is [redacted] She uses it to access the internet and for email The spyware program was taking one hour minutes to complete a scan that should take ten minutes I checked task manager and found that disk C was 100% used I have a Dell computer I purchased in November and its C drive is usually less than % with many more programs loaded On September 11, I called Dell tech support After a few minutes the Dell representative decided that this was a software issue Since Dell said it was now a software issue it would cost me to fix the computer since the basic warranty only covers hardware On this date I was passed around to several Dell tech support employees and got the same answer I asked to speak to someone from Dell that was not a tech support employee to di
I ordered a brand new Dell Alienware [redacted] from [redacted] through [redacted] that was defective with severe screen flickering issues within the first daysI called Alienware technical support and spent hour troubleshooting and sending videos of the screen flickering issue to the agentI requested a replacement but the Dell agent offered to send a REFURBISHED replacement monitor insteadThis is an unacceptable solution because I bought a NEW monitor that was defective and my replacement monitor should also be NEW
I purchased a Dell computer through [redacted] at the end of September last yearThe hard drive died completely around ThanksgivingDell replaced the hard drive and motherboard and I figured that it was just a random and very inconvenient experience to have such a new computer failAbout two months later, the same computer was again inoperable because the display driver diedAgain, Dell replaced the part, but it took a couple of weeks because they kept trying to contact me when I wasn't free and seemed unable to follow directions regarding the hours that I could talkAt this point, I started to push for a refund or replacement because a new computer dying twice is no longer just slightly inconvenientAlso, a technical support person had told me that Dell would replace my computer if three major parts were replaced, which I had now hit with the display driverHowever, due to a lack of contacting me when I was free and me not being able to contact them when I missed a call, things s
To whom is may concern, My wife and I recently purchased a new computer on dell.com, the exact date was around march 15thDuring that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computerThis dell was only available with the dell credit card so my wife applied and we were approved So my wife and I selected a computer that met the criteria and went ahead with our purchaseUpon receiving our first billing statement we noticed we did not receive our special financingI figured sometimes this happens so we call their customer service to get it straightened out The first call to customer service was acceptableThey took down our information and told us they needed to talk to their financing department and would get back to usAfter days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up During the phone cal
Dell continues to send me marketing and sales materials via the US Postal ServiceI've requested to be removed from their mailing lists no less than times in the last yearsI've already filed one Revdex.com complaint ( [redacted] ), to which they responded, but to no availI continue to get junk mail from themThis must stopI have kept copies of the materials I've receieved and noted the date receievedI can document this
I ordered a inch laptop in August I was given a two week delivery dateWhen I checked the status of the delivery the day before it was due to arrive, I saw the delivery date was extended another two weeks with no notification to meI called to complain and was offered a slightly different model to be shipped the next dayThe new laptop had poor performance and hardware issues from day oneI spent the next two weeks talking to several techinicians who worked on it remotely but to no availI then demanded a replacement as I paid top dollar for a new machine and not one with problemsThey sent me a inch laptopIf I wanted a inch laptop, I would have ordered one in the first placeWhen I complained, I was told there were no inch laptops of the model I had beforeI asked if I could return the inch and get a credit, I was given a bunch of excuses and told I was outside of the return periodI argued that I shouldn't be forced to pay $for something I never wa
On November 10th, I placed an order online with a Customer Service Agent (name can be provided if needed) via chat feature (session id [redacted] )- for a laptop battery, (4) Xbox Live Month Subscription/memberships (a digital delivery), and a digital copy of Fallout Tricentennial Edition for Xbox One (again, a digital delivery)I received the physical laptop battery via UPS but not the rest of my order- which consisted of digital codes that did not physically have to be packaged or shipped anywhere I contacted Customer Service (which is a call center in a foreign country, judging by the service that I received) via telephone on November 14th, because neither the Xbox Live membership codes, nor the game code had been deliveredThe first representative (of FOUR) that I spoke with was barely understandable, and insulting as well- insisting that she could not understand me and asking that I speak English (she spoke very broken, heavily accented English, BTW)After minutes, she
Dear Dell, I have been a loyal customer for over years and I'm so disappointed in you.I have a Dell Laptop and the right hinge has given me some problems since I've owned it but it recently broke offI called to get it replaced and they told be it would be $to buy an entire LCD screen to repair it !! BAD DESIGN! This is not how you treat your loyal customersThe hinges are an issue posted all over the web and you are well aware of this reoccuring problemThis is a common product defect in this computer so I don't know why you don't have a recall on it like other companies do? I worked hard to save my money to buy this computer and can't afford to buy a new one=( This will be a hardship for me I think you need to do the right thing and repair this product defect; otherwise you will lose a very loyal customer for lifeSo disappointed because I have always loved my Dell's!
I purchased a new computer a little over a year ago The computer would crash a few times a week, often with the same error message I reported to Dell and they began working through their troubleshooting They checked drivers, updated some, and looked at software configurations After each tweak, I would ask for a week to determine if the solution was successful It did not fix the issue Eventually they got to the point of replacing the mother board That did not fix it The tech set me up with what I needed, and I reinstalled the operating system That did not fix it (and it actually undid the fixes they did before) They redid the first round of software/driver updates Still didn't fix it The last thing they did was a reinstall of the video/graphics driver After that, instead of crashing with a Blue Screen of Death message, it just crashes with no message Then I was informed that it was outside of warranty, and I had to use their pay service for further troublesho
I have bought lap tops from Dell for years always with in house service, there was some confusion this time, check on line chat and was reasured it was in house I cannot afford lap tops for each I buy for (a year) but based on Dell I should have so I can send one in not in house here but in house there, This lap top that cost me twice what HP wanted and still does not work rightAs if the cache runs out mins in opeerating then have to rebootIf this is what Dells are now, everyone beware and buy HP
The initial reason for my contacting Dell was because my keyboard and trackpad stopped workingAfter going through a representative on the phone it was determined that it needed to be sent in for repairs (Note: I am a college student and not having a laptop makes things like homework very difficult)I agreed to have it sent in, I sent it in on 9/26/and just got it back today 10/16/This was an absurd amount of time to have to go without a laptopWhen I received it back I noticed immediately that the track pad was replaced with a different colored one from the originalMy laptop is all black and had a black track pad and it was replaced with a light gray one, which doesn't match the laptop whatsoever and looks ridiculousUpon further inspection I noticed that the entire screen is crooked (the screen part that folds not the LCD display itself)Its slight but enough to be very bothersomeAlso the chrome trim around the trackpad is significantly scuffed and the trim around the
I purchased an xbox one on Tue 6/14/16, I did so through a price match chat session with a Dell sales repThe rep messed up and put in in someone else's name and address so my item was shipped to somebody in NYI contacted dell the day before delivery was made and tried to get a resolution(tracking showed package headed to NY) I spent the better part of that day trying to prove to them their mistake, I successfully did so finallyI have spoke to them Thursday, Friday, Monday and Tuesday so far, they keep telling me that someone will call me today or tomorrow to let me know when I will get my Item...I purchased on 6/14/with the understanding I would have it no later than the 6/17/16....it is 6/21/and I cant get them to tell me when my order will ship, they have inventory, it was their reps mistake, they have my money
I have purchased Dell Inspiron laptops over the past few monthsAt least of them have significant hardware issues that Dell Support has indicated is not covered by their warrantyOne of the hinges has a manufacturing defect (as reported by many people online) and breaks after a few months of usage (opening and closing the laptop cover)The hinge breaks and renders the laptop unusable since you cannot open it anymore (or cannot close it if it is already open
I have a Dell Inspiron laptop under warranty both hardware & softwareI recently encountered numerous tech issues including the audio compartment (sound, no sound, muffled sound) and freezing while browsingI have called Dell a few times, all techs have ran diagnoses, tested, updated drivers, which they claimed would fix the issue yet, the issues have continued to occurI spoke to a rep on 8/2/expressing my frustration because the issue had not been resolved after several attempts, and I requested my laptop be sent to Dell for further inspection and diagnoses and I was refusedThe tech continued to say he could fix the issues, he wanted to update the drivers again and for me to wait another day "to see what happens"I informed the tech I have waited days, all test have been exhausted and I have a right under my warranty to send my laptop in and to send me a box to do so, it still was refused he stated "We are not sending you a box" I even had a supervisor contact me on
On Friday, November 6, 2015, I purchased an Inspiron Model 3052, Customer No [redacted] , Dell Purchase ID: [redacted] , Order No914858218, Service Tag No [redacted] in the amount of $with a delivery date of Wednesday, November 11, Approximately seven months and two days later on Monday, June 13, 2016, the computer broke down I called my grandson later that evening and he tried effortlessly to get the computer working but to no avail On Tuesday, June 14, at noon, my daughter called Dell's technical department (###-###-####) and was on the phone until 1:pm They had her turn the computer on and off, press the Fand Fkeys countless times only to be told it needed a new hard drive My daughter was told Dell would send a new hard drive in the mail and the old one must be returned within two weeks She was told my files could not be retrieved and I would have to pay to get them retrieved In addition, my daughter informed Dell about my warranty
Dell Laptop still not working after numerous repairs by Dell This is laptop is year old and has the Mother Board Replaced twice already, by Dell as well as other parts and again it quit working There is OBVIOUSLY something very wrong with this particular Laptop and I'm not wanting another repair, I want a replacement Laptop Service Tag [redacted]
I returned a new laptop that did not workDell received the laptop on 2/9/2016, but I have not received the refundI called them today (3/16/2016) and was told they have not "reviewed" the laptop yet Due to Dell's delay, I am now paying interest on this transaction because it was charged to my credit card(I purchased a different laptop from [redacted] but did not have the money in my budget to pay for laptops)
Purchased a laptop in November Since its arrival it has been back to Dell times for repairs (faulty screen upon arrival, bad motherboard, and now an unknown faulty part) The current repair is in need of a part(s) which Dell does not stock and currently does not have an ETA on its arrival Dell offered me a refurbished machine of a similar or better model The warranty on this machine is whatever remains on my warranty for the faulty laptop which is less than weeks So by time this refurbished machine arrives, I will have about week of warranty coverage If I were to purchase that exact machine, I would receive a year warranty I requested that I receive a year warranty on this refurbished machine since they have failed to prove me with a working product (the laptop has been in repairs times) They refused The service rep at Dell told me that I should be happy that my laptop worked in-between service calls I then spoke to a supervisor and when asked to spe
After being PROMISED over and over again by the salesman [redacted] ***, that any and all marketing materials would be sent exclusively to my business address and if there was a mail issue he promised to put it rightBut in all reality, he basically lied I now get dozens and dozens of DELL marketing materials to ALL my addressesSometimes as many as of the same thingI know by the way my name has been randomly modified that this was a deliberate and intentional actI have called every dell number that I can find multiple timesI have spent HOURS on the phone reading off mailing labels to people in INDIA over and over again since The problem only gets WORSEMultiple calls and messages left for Mr [redacted] (who sold me the computer) result in me leaving voicemails and of course he wont call back So by now you may be asking yourself so its mail, whats the problem? Here is the issue I now get SOOOO MUCH MAIL from Dell ( clearly an act of spite ) that my business mai
Aloha, Ok so where do I beginWell this all stated about 1/years ago with a purchase of a dell computerit was a pretty expensive unit, with dual monitors and all the bell and whistles so it wasn’t cheap, about 1500+ dollars weeks later the computer got here, I couldnt wait to set it upI just started my new job for [redacted] which is a [redacted] and could wait to get going The first issue was when I opened itI noticed that it didn’t look entirely like the computer I purchase but I’m ok with that, as long as it worked!! the problem was that it didn’t!! The system crashed everyday and I was forced to try and get it rebooted, restored, redone and that takes allot of timeI basically did that every day for weeks, about hours a day, I would start the process when I turned on my PC in the morning when I got to the office and hopefully by noon, I was ready to use it after finally finding a dell technician that knew what he was doi
On August 1, I purchased a Dell laptop computer for my wife that was delivered August 9th, Only to have a computer glitch thirty three (33) days after! The service code for Dells reference is [redacted] She uses it to access the internet and for email The spyware program was taking one hour minutes to complete a scan that should take ten minutes I checked task manager and found that disk C was 100% used I have a Dell computer I purchased in November and its C drive is usually less than % with many more programs loaded On September 11, I called Dell tech support After a few minutes the Dell representative decided that this was a software issue Since Dell said it was now a software issue it would cost me to fix the computer since the basic warranty only covers hardware On this date I was passed around to several Dell tech support employees and got the same answer I asked to speak to someone from Dell that was not a tech support employee to di