Order [redacted] was nevered delivered Dell did a "return to sender" request to FedEx and returned the package to Dell before it made it to my house Dell claims to have issues a refund but there must be a bug in thier process They have provided a copy of an internal note that says they refunded I have checked the credit card activity from 1/1/through current and there is NO refund from Dell I have spents several hours on the phone with Dell and they don't understand They continue to state they refunded even though there is NO refund on my credit card I have issued a credit card dispute and now waiting on Citicard
My Dell XPS AIO computer has been having issues with a complete non-working system due to black screen issuesDell is well aware of these issues and has basically refused to help its customers that own this systemThe have refused to develop drivers as well as support unless customers pay for an extended warranty which I did last year (which I shouldn't have had to do for a hardware issue that is the fault of Dell 100%)It is sad that customers are being left in the dark about extremely faulty hardware in this particular computer and then force them to buy a warrantyMore importantly this has now happened to me multiple times and now it has happened for a third timeAgain Dell has no parts or anything available to replace in these models and are not sure if or when they can get the partsEven if they had the parts, what will happens is that a tech will replace the main board and then a month or two later your computer will again have the same hardware issues leaving you stuc
Our company purchased a very expensive Dell Precision Mlaptop September 2014, and in the fall of the machine began crashing on a regular basisAlthough, computer lifespans seems to be shorter and shorter these days, our company has a policy of purchasing high-end business-grade hardware with the hope that it will have greater longevity than consumer-grade electronicsBased on the Dell Precision's $2,200+ sticker, it was expected that the machine would serve us well for 4-yearsCrashing regularly at the three year mark was very disappointing, and the unit was out of warrantyWe contracted for a repair through Dell's out-of-warranty repair serviceThe initial diagnosis was a bad CMOS battery, and Dell performed the repair, for a feeUpon receipt of the laptop, it was found that the problem was not resolved, i.ethe crashes continued as beforeDell was notified of the issue, and the machine was sent to Dell againA second diagnosis was reported to us from Dell where t
After being PROMISED over and over again by the salesman [redacted] ***, that any and all marketing materials would be sent exclusively to my business address and if there was a mail issue he promised to put it rightBut in all reality, he basically lied I now get dozens and dozens of DELL marketing materials to ALL my addressesSometimes as many as of the same thingI know by the way my name has been randomly modified that this was a deliberate and intentional actI have called every dell number that I can find multiple timesI have spent HOURS on the phone reading off mailing labels to people in INDIA over and over again since The problem only gets WORSEMultiple calls and messages left for Mr [redacted] (who sold me the computer) result in me leaving voicemails and of course he wont call back So by now you may be asking yourself so its mail, whats the problem? Here is the issue I now get SOOOO MUCH MAIL from Dell ( clearly an act of spite ) that my business mai
I have bought lap tops from Dell for years always with in house service, there was some confusion this time, check on line chat and was reasured it was in house I cannot afford lap tops for each I buy for (a year) but based on Dell I should have so I can send one in not in house here but in house there, This lap top that cost me twice what HP wanted and still does not work rightAs if the cache runs out mins in opeerating then have to rebootIf this is what Dells are now, everyone beware and buy HP
In early Jul I called Dell and ordered a new computer, two monitors with a stand and some other computer accessories I received the monitors and stands within a few days, however not the computer After several weeks I still had not received the computer so I call Dell Salesperson ( [redacted] ) and was told that the computer order was cancelled because it was not a configuration that Dell supported So I ordered a different Computer (order confirmation number [redacted] ) which arrived in early August After arrival of the Computer I opened the monitor and stand box and found that the monitors that the Salesman had selected did not go with the stand he selected I called Dell and was told that since days had expired that they would not allow me to return the stand and/or the monitors After numerous phone calls spread over many days (last call was Oct 16) no one at Dell as willing to help me Basically I was stuck with two monitors that can't be mounted on the s
I ordered a brand new Dell Alienware [redacted] from [redacted] through [redacted] that was defective with severe screen flickering issues within the first daysI called Alienware technical support and spent hour troubleshooting and sending videos of the screen flickering issue to the agentI requested a replacement but the Dell agent offered to send a REFURBISHED replacement monitor insteadThis is an unacceptable solution because I bought a NEW monitor that was defective and my replacement monitor should also be NEW
Purchased a laptop in November Since its arrival it has been back to Dell times for repairs (faulty screen upon arrival, bad motherboard, and now an unknown faulty part) The current repair is in need of a part(s) which Dell does not stock and currently does not have an ETA on its arrival Dell offered me a refurbished machine of a similar or better model The warranty on this machine is whatever remains on my warranty for the faulty laptop which is less than weeks So by time this refurbished machine arrives, I will have about week of warranty coverage If I were to purchase that exact machine, I would receive a year warranty I requested that I receive a year warranty on this refurbished machine since they have failed to prove me with a working product (the laptop has been in repairs times) They refused The service rep at Dell told me that I should be happy that my laptop worked in-between service calls I then spoke to a supervisor and when asked to spe
To whom is may concern, My wife and I recently purchased a new computer on dell.com, the exact date was around march 15thDuring that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computerThis dell was only available with the dell credit card so my wife applied and we were approved So my wife and I selected a computer that met the criteria and went ahead with our purchaseUpon receiving our first billing statement we noticed we did not receive our special financingI figured sometimes this happens so we call their customer service to get it straightened out The first call to customer service was acceptableThey took down our information and told us they needed to talk to their financing department and would get back to usAfter days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up During the phone cal
Purchased a computer through Dell Business using a coupon code on 08/27/Without contacting me prior to, Dell canceled my order and sent me an email saying they had done so without any explanation to the nature of the cancellationUpon contacting Dell customer service, I was transferred to multiple customer service representatives, each time having to explain my entire situation again along with my informationAfter an hour, I finally get someone who know's what is going on with my situationThe coupon code isn't valid fr some reasonHowever, when I originally placed the order the code was valid and workedI was told by one rep that we can reprocess the orderTransfers me to a sales rep, who hangs up on meI return the call and get transferred to the sales rep againShe informs me she cannot complete the order for me and transfers me to another rep who disconnects on mehours in and repeating my information again, I am told that they cannot match the original priceA
I placed a SINGLE order for a PS VR bundle and not only was I double charged for the one purchase but then the order was canceled and I have nothing at all Tried contacting customer service but nothing no help at all
The initial reason for my contacting Dell was because my keyboard and trackpad stopped workingAfter going through a representative on the phone it was determined that it needed to be sent in for repairs (Note: I am a college student and not having a laptop makes things like homework very difficult)I agreed to have it sent in, I sent it in on 9/26/and just got it back today 10/16/This was an absurd amount of time to have to go without a laptopWhen I received it back I noticed immediately that the track pad was replaced with a different colored one from the originalMy laptop is all black and had a black track pad and it was replaced with a light gray one, which doesn't match the laptop whatsoever and looks ridiculousUpon further inspection I noticed that the entire screen is crooked (the screen part that folds not the LCD display itself)Its slight but enough to be very bothersomeAlso the chrome trim around the trackpad is significantly scuffed and the trim around the
Paid Dell for computer cleaning service to increase speed, efficiency Dell ran several programs, system then lost WiFi capability and became slowerAfter numerous calls, hours spent in phone and techs remotel running programs to trouble shoot and fix WiFi issue, system no longer able to browse the Internet, failed and extended boot up now occurs each time system is restartedCannot use Internet at all No response from Dell, just passed from tech to tech with no resolutionDell will not replace laptop which they ruined, not will they reimburse service paid
On August 1, I purchased a Dell laptop computer for my wife that was delivered August 9th, Only to have a computer glitch thirty three (33) days after! The service code for Dells reference is [redacted] She uses it to access the internet and for email The spyware program was taking one hour minutes to complete a scan that should take ten minutes I checked task manager and found that disk C was 100% used I have a Dell computer I purchased in November and its C drive is usually less than % with many more programs loaded On September 11, I called Dell tech support After a few minutes the Dell representative decided that this was a software issue Since Dell said it was now a software issue it would cost me to fix the computer since the basic warranty only covers hardware On this date I was passed around to several Dell tech support employees and got the same answer I asked to speak to someone from Dell that was not a tech support employee to di
I ordered a inch laptop in August I was given a two week delivery dateWhen I checked the status of the delivery the day before it was due to arrive, I saw the delivery date was extended another two weeks with no notification to meI called to complain and was offered a slightly different model to be shipped the next dayThe new laptop had poor performance and hardware issues from day oneI spent the next two weeks talking to several techinicians who worked on it remotely but to no availI then demanded a replacement as I paid top dollar for a new machine and not one with problemsThey sent me a inch laptopIf I wanted a inch laptop, I would have ordered one in the first placeWhen I complained, I was told there were no inch laptops of the model I had beforeI asked if I could return the inch and get a credit, I was given a bunch of excuses and told I was outside of the return periodI argued that I shouldn't be forced to pay $for something I never wa
I returned a new laptop that did not workDell received the laptop on 2/9/2016, but I have not received the refundI called them today (3/16/2016) and was told they have not "reviewed" the laptop yet Due to Dell's delay, I am now paying interest on this transaction because it was charged to my credit card(I purchased a different laptop from [redacted] but did not have the money in my budget to pay for laptops)
Dell continues to send me marketing and sales materials via the US Postal ServiceI've requested to be removed from their mailing lists no less than times in the last yearsI've already filed one Revdex.com complaint ( [redacted] ), to which they responded, but to no availI continue to get junk mail from themThis must stopI have kept copies of the materials I've receieved and noted the date receievedI can document this
I purchased a new computer a little over a year ago The computer would crash a few times a week, often with the same error message I reported to Dell and they began working through their troubleshooting They checked drivers, updated some, and looked at software configurations After each tweak, I would ask for a week to determine if the solution was successful It did not fix the issue Eventually they got to the point of replacing the mother board That did not fix it The tech set me up with what I needed, and I reinstalled the operating system That did not fix it (and it actually undid the fixes they did before) They redid the first round of software/driver updates Still didn't fix it The last thing they did was a reinstall of the video/graphics driver After that, instead of crashing with a Blue Screen of Death message, it just crashes with no message Then I was informed that it was outside of warranty, and I had to use their pay service for further troublesho
On November 10th, I placed an order online with a Customer Service Agent (name can be provided if needed) via chat feature (session id [redacted] )- for a laptop battery, (4) Xbox Live Month Subscription/memberships (a digital delivery), and a digital copy of Fallout Tricentennial Edition for Xbox One (again, a digital delivery)I received the physical laptop battery via UPS but not the rest of my order- which consisted of digital codes that did not physically have to be packaged or shipped anywhere I contacted Customer Service (which is a call center in a foreign country, judging by the service that I received) via telephone on November 14th, because neither the Xbox Live membership codes, nor the game code had been deliveredThe first representative (of FOUR) that I spoke with was barely understandable, and insulting as well- insisting that she could not understand me and asking that I speak English (she spoke very broken, heavily accented English, BTW)After minutes, she
Order [redacted] was nevered delivered Dell did a "return to sender" request to FedEx and returned the package to Dell before it made it to my house Dell claims to have issues a refund but there must be a bug in thier process They have provided a copy of an internal note that says they refunded I have checked the credit card activity from 1/1/through current and there is NO refund from Dell I have spents several hours on the phone with Dell and they don't understand They continue to state they refunded even though there is NO refund on my credit card I have issued a credit card dispute and now waiting on Citicard
My Dell XPS AIO computer has been having issues with a complete non-working system due to black screen issuesDell is well aware of these issues and has basically refused to help its customers that own this systemThe have refused to develop drivers as well as support unless customers pay for an extended warranty which I did last year (which I shouldn't have had to do for a hardware issue that is the fault of Dell 100%)It is sad that customers are being left in the dark about extremely faulty hardware in this particular computer and then force them to buy a warrantyMore importantly this has now happened to me multiple times and now it has happened for a third timeAgain Dell has no parts or anything available to replace in these models and are not sure if or when they can get the partsEven if they had the parts, what will happens is that a tech will replace the main board and then a month or two later your computer will again have the same hardware issues leaving you stuc
Our company purchased a very expensive Dell Precision Mlaptop September 2014, and in the fall of the machine began crashing on a regular basisAlthough, computer lifespans seems to be shorter and shorter these days, our company has a policy of purchasing high-end business-grade hardware with the hope that it will have greater longevity than consumer-grade electronicsBased on the Dell Precision's $2,200+ sticker, it was expected that the machine would serve us well for 4-yearsCrashing regularly at the three year mark was very disappointing, and the unit was out of warrantyWe contracted for a repair through Dell's out-of-warranty repair serviceThe initial diagnosis was a bad CMOS battery, and Dell performed the repair, for a feeUpon receipt of the laptop, it was found that the problem was not resolved, i.ethe crashes continued as beforeDell was notified of the issue, and the machine was sent to Dell againA second diagnosis was reported to us from Dell where t
After being PROMISED over and over again by the salesman [redacted] ***, that any and all marketing materials would be sent exclusively to my business address and if there was a mail issue he promised to put it rightBut in all reality, he basically lied I now get dozens and dozens of DELL marketing materials to ALL my addressesSometimes as many as of the same thingI know by the way my name has been randomly modified that this was a deliberate and intentional actI have called every dell number that I can find multiple timesI have spent HOURS on the phone reading off mailing labels to people in INDIA over and over again since The problem only gets WORSEMultiple calls and messages left for Mr [redacted] (who sold me the computer) result in me leaving voicemails and of course he wont call back So by now you may be asking yourself so its mail, whats the problem? Here is the issue I now get SOOOO MUCH MAIL from Dell ( clearly an act of spite ) that my business mai
I have bought lap tops from Dell for years always with in house service, there was some confusion this time, check on line chat and was reasured it was in house I cannot afford lap tops for each I buy for (a year) but based on Dell I should have so I can send one in not in house here but in house there, This lap top that cost me twice what HP wanted and still does not work rightAs if the cache runs out mins in opeerating then have to rebootIf this is what Dells are now, everyone beware and buy HP
In early Jul I called Dell and ordered a new computer, two monitors with a stand and some other computer accessories I received the monitors and stands within a few days, however not the computer After several weeks I still had not received the computer so I call Dell Salesperson ( [redacted] ) and was told that the computer order was cancelled because it was not a configuration that Dell supported So I ordered a different Computer (order confirmation number [redacted] ) which arrived in early August After arrival of the Computer I opened the monitor and stand box and found that the monitors that the Salesman had selected did not go with the stand he selected I called Dell and was told that since days had expired that they would not allow me to return the stand and/or the monitors After numerous phone calls spread over many days (last call was Oct 16) no one at Dell as willing to help me Basically I was stuck with two monitors that can't be mounted on the s
I ordered a brand new Dell Alienware [redacted] from [redacted] through [redacted] that was defective with severe screen flickering issues within the first daysI called Alienware technical support and spent hour troubleshooting and sending videos of the screen flickering issue to the agentI requested a replacement but the Dell agent offered to send a REFURBISHED replacement monitor insteadThis is an unacceptable solution because I bought a NEW monitor that was defective and my replacement monitor should also be NEW
Purchased a laptop in November Since its arrival it has been back to Dell times for repairs (faulty screen upon arrival, bad motherboard, and now an unknown faulty part) The current repair is in need of a part(s) which Dell does not stock and currently does not have an ETA on its arrival Dell offered me a refurbished machine of a similar or better model The warranty on this machine is whatever remains on my warranty for the faulty laptop which is less than weeks So by time this refurbished machine arrives, I will have about week of warranty coverage If I were to purchase that exact machine, I would receive a year warranty I requested that I receive a year warranty on this refurbished machine since they have failed to prove me with a working product (the laptop has been in repairs times) They refused The service rep at Dell told me that I should be happy that my laptop worked in-between service calls I then spoke to a supervisor and when asked to spe
To whom is may concern, My wife and I recently purchased a new computer on dell.com, the exact date was around march 15thDuring that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computerThis dell was only available with the dell credit card so my wife applied and we were approved So my wife and I selected a computer that met the criteria and went ahead with our purchaseUpon receiving our first billing statement we noticed we did not receive our special financingI figured sometimes this happens so we call their customer service to get it straightened out The first call to customer service was acceptableThey took down our information and told us they needed to talk to their financing department and would get back to usAfter days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up During the phone cal
Purchased a computer through Dell Business using a coupon code on 08/27/Without contacting me prior to, Dell canceled my order and sent me an email saying they had done so without any explanation to the nature of the cancellationUpon contacting Dell customer service, I was transferred to multiple customer service representatives, each time having to explain my entire situation again along with my informationAfter an hour, I finally get someone who know's what is going on with my situationThe coupon code isn't valid fr some reasonHowever, when I originally placed the order the code was valid and workedI was told by one rep that we can reprocess the orderTransfers me to a sales rep, who hangs up on meI return the call and get transferred to the sales rep againShe informs me she cannot complete the order for me and transfers me to another rep who disconnects on mehours in and repeating my information again, I am told that they cannot match the original priceA
I placed a SINGLE order for a PS VR bundle and not only was I double charged for the one purchase but then the order was canceled and I have nothing at all Tried contacting customer service but nothing no help at all
The initial reason for my contacting Dell was because my keyboard and trackpad stopped workingAfter going through a representative on the phone it was determined that it needed to be sent in for repairs (Note: I am a college student and not having a laptop makes things like homework very difficult)I agreed to have it sent in, I sent it in on 9/26/and just got it back today 10/16/This was an absurd amount of time to have to go without a laptopWhen I received it back I noticed immediately that the track pad was replaced with a different colored one from the originalMy laptop is all black and had a black track pad and it was replaced with a light gray one, which doesn't match the laptop whatsoever and looks ridiculousUpon further inspection I noticed that the entire screen is crooked (the screen part that folds not the LCD display itself)Its slight but enough to be very bothersomeAlso the chrome trim around the trackpad is significantly scuffed and the trim around the
Paid Dell for computer cleaning service to increase speed, efficiency Dell ran several programs, system then lost WiFi capability and became slowerAfter numerous calls, hours spent in phone and techs remotel running programs to trouble shoot and fix WiFi issue, system no longer able to browse the Internet, failed and extended boot up now occurs each time system is restartedCannot use Internet at all No response from Dell, just passed from tech to tech with no resolutionDell will not replace laptop which they ruined, not will they reimburse service paid
On August 1, I purchased a Dell laptop computer for my wife that was delivered August 9th, Only to have a computer glitch thirty three (33) days after! The service code for Dells reference is [redacted] She uses it to access the internet and for email The spyware program was taking one hour minutes to complete a scan that should take ten minutes I checked task manager and found that disk C was 100% used I have a Dell computer I purchased in November and its C drive is usually less than % with many more programs loaded On September 11, I called Dell tech support After a few minutes the Dell representative decided that this was a software issue Since Dell said it was now a software issue it would cost me to fix the computer since the basic warranty only covers hardware On this date I was passed around to several Dell tech support employees and got the same answer I asked to speak to someone from Dell that was not a tech support employee to di
I ordered a inch laptop in August I was given a two week delivery dateWhen I checked the status of the delivery the day before it was due to arrive, I saw the delivery date was extended another two weeks with no notification to meI called to complain and was offered a slightly different model to be shipped the next dayThe new laptop had poor performance and hardware issues from day oneI spent the next two weeks talking to several techinicians who worked on it remotely but to no availI then demanded a replacement as I paid top dollar for a new machine and not one with problemsThey sent me a inch laptopIf I wanted a inch laptop, I would have ordered one in the first placeWhen I complained, I was told there were no inch laptops of the model I had beforeI asked if I could return the inch and get a credit, I was given a bunch of excuses and told I was outside of the return periodI argued that I shouldn't be forced to pay $for something I never wa
I returned a new laptop that did not workDell received the laptop on 2/9/2016, but I have not received the refundI called them today (3/16/2016) and was told they have not "reviewed" the laptop yet Due to Dell's delay, I am now paying interest on this transaction because it was charged to my credit card(I purchased a different laptop from [redacted] but did not have the money in my budget to pay for laptops)
Dell continues to send me marketing and sales materials via the US Postal ServiceI've requested to be removed from their mailing lists no less than times in the last yearsI've already filed one Revdex.com complaint ( [redacted] ), to which they responded, but to no availI continue to get junk mail from themThis must stopI have kept copies of the materials I've receieved and noted the date receievedI can document this
I purchased a new computer a little over a year ago The computer would crash a few times a week, often with the same error message I reported to Dell and they began working through their troubleshooting They checked drivers, updated some, and looked at software configurations After each tweak, I would ask for a week to determine if the solution was successful It did not fix the issue Eventually they got to the point of replacing the mother board That did not fix it The tech set me up with what I needed, and I reinstalled the operating system That did not fix it (and it actually undid the fixes they did before) They redid the first round of software/driver updates Still didn't fix it The last thing they did was a reinstall of the video/graphics driver After that, instead of crashing with a Blue Screen of Death message, it just crashes with no message Then I was informed that it was outside of warranty, and I had to use their pay service for further troublesho
On November 10th, I placed an order online with a Customer Service Agent (name can be provided if needed) via chat feature (session id [redacted] )- for a laptop battery, (4) Xbox Live Month Subscription/memberships (a digital delivery), and a digital copy of Fallout Tricentennial Edition for Xbox One (again, a digital delivery)I received the physical laptop battery via UPS but not the rest of my order- which consisted of digital codes that did not physically have to be packaged or shipped anywhere I contacted Customer Service (which is a call center in a foreign country, judging by the service that I received) via telephone on November 14th, because neither the Xbox Live membership codes, nor the game code had been deliveredThe first representative (of FOUR) that I spoke with was barely understandable, and insulting as well- insisting that she could not understand me and asking that I speak English (she spoke very broken, heavily accented English, BTW)After minutes, she
I bought an all in one printer from dell,when I opened it was broken