I purchased an XPS-laptop and Ddocking station, which were two pieces of a larger orderThe laptop was not deployed until its docking station arrived one month laterWithin hours of deployment, I called Dell tech support to troubleshoot why a keyboard feature needed for my line of work was not working properlyTech support took two weeks to inform me that the XPS laptop keyboard did not support that featureDell suggested I return the XPS laptop and purchase a more expensive Latitude laptop which does support that featureWhen I attempted to do so, I was told I would have to pay a 15% restocking fee, which I feel is unreasonable, given that the delay beyond the 30-day return period was due to delays by Dell, not by me Here's the timeline: 09/13/Received XPS laptop and left it in box to await its Ddocking station needed for deployment 10/12/Received Ddocking station 10/13/Deployed laptop and docking station 10/13/Discovered I could not exe
Purchased a computer through Dell Business using a coupon code on 08/27/Without contacting me prior to, Dell canceled my order and sent me an email saying they had done so without any explanation to the nature of the cancellationUpon contacting Dell customer service, I was transferred to multiple customer service representatives, each time having to explain my entire situation again along with my informationAfter an hour, I finally get someone who know's what is going on with my situationThe coupon code isn't valid fr some reasonHowever, when I originally placed the order the code was valid and workedI was told by one rep that we can reprocess the orderTransfers me to a sales rep, who hangs up on meI return the call and get transferred to the sales rep againShe informs me she cannot complete the order for me and transfers me to another rep who disconnects on mehours in and repeating my information again, I am told that they cannot match the original priceA
I sent in my laptop for repair for now days and it has been hijacked by dell incWhen I called the representative for technical support they asked me to pack the laptop and I should receive the laptop back in days and days in case there is a problemI sent my laptop via *** and was in perfect conditionIt took days to ship out the laptopTook another days for them to inform me that there is damage to the laptopScreen and the base has been affectedMy laptop was sent in to do repair on the battery as the battery light was on and the power cord issueThere is no physical damage on the laptopSo I disputed the damage to the dell representativeSo he told me he will provide with the picturesIt has been days and I have not recieved any pictures from themI called today and I was informed by them that it will take another days to get the pictures
In early Jul I called Dell and ordered a new computer, two monitors with a stand and some other computer accessories I received the monitors and stands within a few days, however not the computer After several weeks I still had not received the computer so I call Dell Salesperson ( [redacted] ) and was told that the computer order was cancelled because it was not a configuration that Dell supported So I ordered a different Computer (order confirmation number [redacted] ) which arrived in early August After arrival of the Computer I opened the monitor and stand box and found that the monitors that the Salesman had selected did not go with the stand he selected I called Dell and was told that since days had expired that they would not allow me to return the stand and/or the monitors After numerous phone calls spread over many days (last call was Oct 16) no one at Dell as willing to help me Basically I was stuck with two monitors that can't be mounted on the s
Order [redacted] was nevered delivered Dell did a "return to sender" request to FedEx and returned the package to Dell before it made it to my house Dell claims to have issues a refund but there must be a bug in thier process They have provided a copy of an internal note that says they refunded I have checked the credit card activity from 1/1/through current and there is NO refund from Dell I have spents several hours on the phone with Dell and they don't understand They continue to state they refunded even though there is NO refund on my credit card I have issued a credit card dispute and now waiting on Citicard
Paid Dell for computer cleaning service to increase speed, efficiency Dell ran several programs, system then lost WiFi capability and became slowerAfter numerous calls, hours spent in phone and techs remotel running programs to trouble shoot and fix WiFi issue, system no longer able to browse the Internet, failed and extended boot up now occurs each time system is restartedCannot use Internet at all No response from Dell, just passed from tech to tech with no resolutionDell will not replace laptop which they ruined, not will they reimburse service paid
I placed a SINGLE order for a PS VR bundle and not only was I double charged for the one purchase but then the order was canceled and I have nothing at all Tried contacting customer service but nothing no help at all
Dealing with Dell has been an absolute nightmare with several calls to and from customer service in India, where nothing is ever accomplishedI ordered a Dell XPS 2-in-and it was supposed to be delivered to me on May It wasn'tI filed a case (# [redacted] ), sent a police report as expected, and was told I would be sent a replacement once everything is approvedThen, I was sent a new one (order [redacted] )I eventually returned that because the screen had too much light bleedOn May 21, I received a letter asking me to return the original, and sent an angry email back, hoping your company would realize it's a mistakeI received calls from customer service people (in another country) in June, and continued to explain what happenedI was shocked to receive another threatening letter todayBecause Dell hasn't dealt with this correctly, I am forced to go to the Revdex.comI have also received notices for late payment for my products, BUT I HAVE NONE OF THE PRODUCTS I'VE BEEN CHARGED
Hello, I've completely dissatisfied with the Dell Alienware Area Rproducts from Dell and their Tech supportDue to this crappy product and support, seem like I'm going to miss my Crucial and critical project deadline to submit to my client, this may be a black mark on my carrier if I miss my deadlinesThis Dell Alienware Area Ris a roadblock to my current project to finish by May 11, 2018, I'm frustrated with Dell technical supportIn Virtual Reality, It seems to me I’m working for Dell calling their Tech supportI spent hours with Tech Support explaining the system problemsI have been fighting over this issue for almost days to get the right service, but they are very irresponsible and highly negligent that they send wrong replacement products and refurbished parts every time they send a technician to my homeI and my wife spent several hours talking to them on the phone and making one of us available at home whenever the technician comes in for service, but
We purchased a $2,Dell Alien computer The power source was stolen We tried to call to get assistance with purchase a new $charger They refused to assist in selecting a charger They refer all calls to India, where we can not understand anyone They do not answer at corporate headquarters They ask 100's of personal question prior to letting you talk to a sales person That is illegal They do not need to know my ethinicy, sex and age Do not buy from Dell I am filing a complaint with the Federal Consumer Complaints division
I bought Dell Alienware for around $Since I bought this laptop it used to heat so badly that at the bottom of the laptop I can barely touchI thought it is my be as I am not from IT background I didn't realize that is a manufacturing defectAfter few months when batter of same laptop started giving problems I called customer care & they found that batter wear level is much higher then what I should have after that much timeSo at that time I asked customer care executive that if my laptop is heating so much could that be an defect or it's just normalSo he ran several test & that time he told me computer is overheating & Thermal throttling is happeningSo he suggested me replace motherboard as laptop is still under warrantyI sent the laptop & they repaired & sent me backI did some testings & again it was heating very badlySo I again called customer care & they ran testing again & they suggested me to send this laptop againI s
My laptop is still under warranty until 5/2017, I called Dell today, about an issue with the computer 3/8/17, what happened was two pins flew out of the left side of the computer opens and closes, this caused the top to come down because the whole left side was out of the hinge When the lid was coming down, it hit where the pin came out, and it made a scratch on the screen this scratch then spider webbed I use this computer daily and there has neve3r been a problem with it, it scared me when the pin flew out and I noticed screws were missing now, also the keyboard is acting very strangely half of it is lit up, the other isn't, the keys don't work when you hit the keys it takes a while for words to show up This is also a touchscreen, so I can't use that anymore I feel this is a defect from the company, I feel it should be fixed under warranty I was on the phone with them for hours today, explaining this, and they were only focusing on the screen not what caused the scr
Dell has been running TV ads that they price match computers from different manufacturers with similar hardware and specificationsThey have a web page on their site that lists the criteria for price matchingDespite the criteria being laid out very specifically, they do not honor their offerMy mother called yesterday to purchase a laptop for my father's upcoming birthday, but the Dell agent refused to honor their offerShe doesn't know much about computers or technology and I figured she did not explain herself to the Dell agent on the phone so I told her I would place the order for her as there is no reason why Dell shouldn't match the price because it meets all of the criteria specifically laid out in their offerYet, when I tried to accept Dell's price match offer, they refused to honor their offerThis is clearly a bait and switch tactic as they try to sell you a cheaper, inferior computer that supposedly is more comparable to the computer you found Specifically, the fo
I purchased a Dell XPS (service tag [redacted] ) about a year and a half agoI also purchased the premium warranty (with technician at home) for years (expires on March 2018)Few weeks ago I called the technical support complaining about an issue with the laptopThe top left bottom part of the computer detached completely and it makes it difficult to useThe pc itself works fine I told them that about year ago I procured an accidental damage on the top part of the computer but this issue just started few weeks ago on the bottom partI spent about hour at the phone and the representative told me specifically he had permission from his supervisors to fix the bottom part under my premium warranty even if I don't carry accidental damageHe told me three times he got special permission from his supervisor and I didn't have to worryThe only thing they told me is that they couldn't send a technician at my place (even tho I paid for it) but I had to send the pc to the depotI
My Dell computer ,bought less than a year ago has a warranty with more days .I sent my computer to be fixed because out of nowhere while I was using the computer,the screen became fuzzy.I sent the faulty computer via FedEx and was received by Dell.I then received a voicemail and email stating that I have to pay for repairs to the lemon computer and was not covered by the warranty.No part of the warranty states clearly which parts /repairs are not covered I told them via email that email was the best form to communicate with me which they did half of the time and stated that they were trying to contact me via telephone.I received an email from team manager [redacted] that they will escalate my case to the Advance Resolution Group to see if they can proceed with the repair.Email was dated Oct 10,at pm..Also received an email from [redacted] of the Advance Resolution Group that they were trying to reach me via telephone.I work a lot and informed them that email was the b
I ordered a laptop from DellFedEx said it was delivered and signed for, but I never received itAfter working with FedEx and Dell for a week, I filled a police report for the stolen laptop and filed it with DellAfter more weeks, Dell reordered the laptop and said it would take more weeks, but never informed meAfter a week of waiting for Dell, I checked the site and saw that they ordered the wrong productThey cancelled that orderI have been trying to get my money back for almost monthsEvery time I call Dell I get sent in a circle of transfers literallyI am usually transferred at least timesThey all say that the account is on hold, but cannot UNhold it, so they transfer me to someone who can UNhold the account, but that person knows nothing and I start all over again before they transfer me again No one should go through that cycle of "hi how can I help, oh I can't help, but they can >> hi how can I help, oh I can't help, but they can >> hi how can
We purchased this computer in July and it came with a month subscription for McAfee LiveSafe I never received the McAfee but did not realize I didn't have it until recently I started by contacting Dell customer service via live chats on 6/27/ Customer Care said they could not assist and transferred the chat to Technical Support who then said they could not assist and I needed to call the Warranty dept at ###-###-#### I called that number on July 5th and spent minutes with [redacted] She used remote access to look at my PC by downloading an app that she said I could delete later She confirmed I did not have McAfee and went to the McAfee website to set up an account for me Then she asked me to check my email to see if I had anything from McAfee Once I opened my email, she took control of the remote and searched my emails looking for any emails from Dell I questioned her about this as the terms I agreed to said she would not access/touch any personal files She
I ordered what I thought was supposed to be a hard disc software product,they sent me a downloadable item which would not download, as I do Not have high speed internet serviceWhen I talked with Customer service they informed me they do not REFUND online downloads,I stated that is fine just send me Coral Word-perfect Hard discIn which the Agent replied we do not sell Hard-dics for this applicationIn which I replied this was a Total Rip-off! I
There is a problems with the batteries installed in the XPS laptopsThe battery swells and it is unsafe to use because it is a fire hazardDell has already recalled batteries for other models This battery should also be recalled and replaced at no charge to the consumer even if the computer is out of warranty
I purchased an XPS-laptop and Ddocking station, which were two pieces of a larger orderThe laptop was not deployed until its docking station arrived one month laterWithin hours of deployment, I called Dell tech support to troubleshoot why a keyboard feature needed for my line of work was not working properlyTech support took two weeks to inform me that the XPS laptop keyboard did not support that featureDell suggested I return the XPS laptop and purchase a more expensive Latitude laptop which does support that featureWhen I attempted to do so, I was told I would have to pay a 15% restocking fee, which I feel is unreasonable, given that the delay beyond the 30-day return period was due to delays by Dell, not by me Here's the timeline: 09/13/Received XPS laptop and left it in box to await its Ddocking station needed for deployment 10/12/Received Ddocking station 10/13/Deployed laptop and docking station 10/13/Discovered I could not exe
Purchased a computer through Dell Business using a coupon code on 08/27/Without contacting me prior to, Dell canceled my order and sent me an email saying they had done so without any explanation to the nature of the cancellationUpon contacting Dell customer service, I was transferred to multiple customer service representatives, each time having to explain my entire situation again along with my informationAfter an hour, I finally get someone who know's what is going on with my situationThe coupon code isn't valid fr some reasonHowever, when I originally placed the order the code was valid and workedI was told by one rep that we can reprocess the orderTransfers me to a sales rep, who hangs up on meI return the call and get transferred to the sales rep againShe informs me she cannot complete the order for me and transfers me to another rep who disconnects on mehours in and repeating my information again, I am told that they cannot match the original priceA
I bought an all in one printer from dell,when I opened it was broken
I sent in my laptop for repair for now days and it has been hijacked by dell incWhen I called the representative for technical support they asked me to pack the laptop and I should receive the laptop back in days and days in case there is a problemI sent my laptop via *** and was in perfect conditionIt took days to ship out the laptopTook another days for them to inform me that there is damage to the laptopScreen and the base has been affectedMy laptop was sent in to do repair on the battery as the battery light was on and the power cord issueThere is no physical damage on the laptopSo I disputed the damage to the dell representativeSo he told me he will provide with the picturesIt has been days and I have not recieved any pictures from themI called today and I was informed by them that it will take another days to get the pictures
In early Jul I called Dell and ordered a new computer, two monitors with a stand and some other computer accessories I received the monitors and stands within a few days, however not the computer After several weeks I still had not received the computer so I call Dell Salesperson ( [redacted] ) and was told that the computer order was cancelled because it was not a configuration that Dell supported So I ordered a different Computer (order confirmation number [redacted] ) which arrived in early August After arrival of the Computer I opened the monitor and stand box and found that the monitors that the Salesman had selected did not go with the stand he selected I called Dell and was told that since days had expired that they would not allow me to return the stand and/or the monitors After numerous phone calls spread over many days (last call was Oct 16) no one at Dell as willing to help me Basically I was stuck with two monitors that can't be mounted on the s
Order [redacted] was nevered delivered Dell did a "return to sender" request to FedEx and returned the package to Dell before it made it to my house Dell claims to have issues a refund but there must be a bug in thier process They have provided a copy of an internal note that says they refunded I have checked the credit card activity from 1/1/through current and there is NO refund from Dell I have spents several hours on the phone with Dell and they don't understand They continue to state they refunded even though there is NO refund on my credit card I have issued a credit card dispute and now waiting on Citicard
Paid Dell for computer cleaning service to increase speed, efficiency Dell ran several programs, system then lost WiFi capability and became slowerAfter numerous calls, hours spent in phone and techs remotel running programs to trouble shoot and fix WiFi issue, system no longer able to browse the Internet, failed and extended boot up now occurs each time system is restartedCannot use Internet at all No response from Dell, just passed from tech to tech with no resolutionDell will not replace laptop which they ruined, not will they reimburse service paid
I placed a SINGLE order for a PS VR bundle and not only was I double charged for the one purchase but then the order was canceled and I have nothing at all Tried contacting customer service but nothing no help at all
Dealing with Dell has been an absolute nightmare with several calls to and from customer service in India, where nothing is ever accomplishedI ordered a Dell XPS 2-in-and it was supposed to be delivered to me on May It wasn'tI filed a case (# [redacted] ), sent a police report as expected, and was told I would be sent a replacement once everything is approvedThen, I was sent a new one (order [redacted] )I eventually returned that because the screen had too much light bleedOn May 21, I received a letter asking me to return the original, and sent an angry email back, hoping your company would realize it's a mistakeI received calls from customer service people (in another country) in June, and continued to explain what happenedI was shocked to receive another threatening letter todayBecause Dell hasn't dealt with this correctly, I am forced to go to the Revdex.comI have also received notices for late payment for my products, BUT I HAVE NONE OF THE PRODUCTS I'VE BEEN CHARGED
Hello, I've completely dissatisfied with the Dell Alienware Area Rproducts from Dell and their Tech supportDue to this crappy product and support, seem like I'm going to miss my Crucial and critical project deadline to submit to my client, this may be a black mark on my carrier if I miss my deadlinesThis Dell Alienware Area Ris a roadblock to my current project to finish by May 11, 2018, I'm frustrated with Dell technical supportIn Virtual Reality, It seems to me I’m working for Dell calling their Tech supportI spent hours with Tech Support explaining the system problemsI have been fighting over this issue for almost days to get the right service, but they are very irresponsible and highly negligent that they send wrong replacement products and refurbished parts every time they send a technician to my homeI and my wife spent several hours talking to them on the phone and making one of us available at home whenever the technician comes in for service, but
We purchased a $2,Dell Alien computer The power source was stolen We tried to call to get assistance with purchase a new $charger They refused to assist in selecting a charger They refer all calls to India, where we can not understand anyone They do not answer at corporate headquarters They ask 100's of personal question prior to letting you talk to a sales person That is illegal They do not need to know my ethinicy, sex and age Do not buy from Dell I am filing a complaint with the Federal Consumer Complaints division
I bought Dell Alienware for around $Since I bought this laptop it used to heat so badly that at the bottom of the laptop I can barely touchI thought it is my be as I am not from IT background I didn't realize that is a manufacturing defectAfter few months when batter of same laptop started giving problems I called customer care & they found that batter wear level is much higher then what I should have after that much timeSo at that time I asked customer care executive that if my laptop is heating so much could that be an defect or it's just normalSo he ran several test & that time he told me computer is overheating & Thermal throttling is happeningSo he suggested me replace motherboard as laptop is still under warrantyI sent the laptop & they repaired & sent me backI did some testings & again it was heating very badlySo I again called customer care & they ran testing again & they suggested me to send this laptop againI s
My laptop is still under warranty until 5/2017, I called Dell today, about an issue with the computer 3/8/17, what happened was two pins flew out of the left side of the computer opens and closes, this caused the top to come down because the whole left side was out of the hinge When the lid was coming down, it hit where the pin came out, and it made a scratch on the screen this scratch then spider webbed I use this computer daily and there has neve3r been a problem with it, it scared me when the pin flew out and I noticed screws were missing now, also the keyboard is acting very strangely half of it is lit up, the other isn't, the keys don't work when you hit the keys it takes a while for words to show up This is also a touchscreen, so I can't use that anymore I feel this is a defect from the company, I feel it should be fixed under warranty I was on the phone with them for hours today, explaining this, and they were only focusing on the screen not what caused the scr
Dell has been running TV ads that they price match computers from different manufacturers with similar hardware and specificationsThey have a web page on their site that lists the criteria for price matchingDespite the criteria being laid out very specifically, they do not honor their offerMy mother called yesterday to purchase a laptop for my father's upcoming birthday, but the Dell agent refused to honor their offerShe doesn't know much about computers or technology and I figured she did not explain herself to the Dell agent on the phone so I told her I would place the order for her as there is no reason why Dell shouldn't match the price because it meets all of the criteria specifically laid out in their offerYet, when I tried to accept Dell's price match offer, they refused to honor their offerThis is clearly a bait and switch tactic as they try to sell you a cheaper, inferior computer that supposedly is more comparable to the computer you found Specifically, the fo
I purchased a Dell XPS (service tag [redacted] ) about a year and a half agoI also purchased the premium warranty (with technician at home) for years (expires on March 2018)Few weeks ago I called the technical support complaining about an issue with the laptopThe top left bottom part of the computer detached completely and it makes it difficult to useThe pc itself works fine I told them that about year ago I procured an accidental damage on the top part of the computer but this issue just started few weeks ago on the bottom partI spent about hour at the phone and the representative told me specifically he had permission from his supervisors to fix the bottom part under my premium warranty even if I don't carry accidental damageHe told me three times he got special permission from his supervisor and I didn't have to worryThe only thing they told me is that they couldn't send a technician at my place (even tho I paid for it) but I had to send the pc to the depotI
My Dell computer ,bought less than a year ago has a warranty with more days .I sent my computer to be fixed because out of nowhere while I was using the computer,the screen became fuzzy.I sent the faulty computer via FedEx and was received by Dell.I then received a voicemail and email stating that I have to pay for repairs to the lemon computer and was not covered by the warranty.No part of the warranty states clearly which parts /repairs are not covered I told them via email that email was the best form to communicate with me which they did half of the time and stated that they were trying to contact me via telephone.I received an email from team manager [redacted] that they will escalate my case to the Advance Resolution Group to see if they can proceed with the repair.Email was dated Oct 10,at pm..Also received an email from [redacted] of the Advance Resolution Group that they were trying to reach me via telephone.I work a lot and informed them that email was the b
I ordered a laptop from DellFedEx said it was delivered and signed for, but I never received itAfter working with FedEx and Dell for a week, I filled a police report for the stolen laptop and filed it with DellAfter more weeks, Dell reordered the laptop and said it would take more weeks, but never informed meAfter a week of waiting for Dell, I checked the site and saw that they ordered the wrong productThey cancelled that orderI have been trying to get my money back for almost monthsEvery time I call Dell I get sent in a circle of transfers literallyI am usually transferred at least timesThey all say that the account is on hold, but cannot UNhold it, so they transfer me to someone who can UNhold the account, but that person knows nothing and I start all over again before they transfer me again No one should go through that cycle of "hi how can I help, oh I can't help, but they can >> hi how can I help, oh I can't help, but they can >> hi how can
We purchased this computer in July and it came with a month subscription for McAfee LiveSafe I never received the McAfee but did not realize I didn't have it until recently I started by contacting Dell customer service via live chats on 6/27/ Customer Care said they could not assist and transferred the chat to Technical Support who then said they could not assist and I needed to call the Warranty dept at ###-###-#### I called that number on July 5th and spent minutes with [redacted] She used remote access to look at my PC by downloading an app that she said I could delete later She confirmed I did not have McAfee and went to the McAfee website to set up an account for me Then she asked me to check my email to see if I had anything from McAfee Once I opened my email, she took control of the remote and searched my emails looking for any emails from Dell I questioned her about this as the terms I agreed to said she would not access/touch any personal files She
I ordered what I thought was supposed to be a hard disc software product,they sent me a downloadable item which would not download, as I do Not have high speed internet serviceWhen I talked with Customer service they informed me they do not REFUND online downloads,I stated that is fine just send me Coral Word-perfect Hard discIn which the Agent replied we do not sell Hard-dics for this applicationIn which I replied this was a Total Rip-off! I
There is a problems with the batteries installed in the XPS laptopsThe battery swells and it is unsafe to use because it is a fire hazardDell has already recalled batteries for other models This battery should also be recalled and replaced at no charge to the consumer even if the computer is out of warranty