Dear Dell, I have been a loyal customer for over years and I'm so disappointed in you.I have a Dell Laptop and the right hinge has given me some problems since I've owned it but it recently broke offI called to get it replaced and they told be it would be $to buy an entire LCD screen to repair it !! BAD DESIGN! This is not how you treat your loyal customersThe hinges are an issue posted all over the web and you are well aware of this reoccuring problemThis is a common product defect in this computer so I don't know why you don't have a recall on it like other companies do? I worked hard to save my money to buy this computer and can't afford to buy a new one=( This will be a hardship for me I think you need to do the right thing and repair this product defect; otherwise you will lose a very loyal customer for lifeSo disappointed because I have always loved my Dell's!
I purchased an XPS-laptop and Ddocking station, which were two pieces of a larger orderThe laptop was not deployed until its docking station arrived one month laterWithin hours of deployment, I called Dell tech support to troubleshoot why a keyboard feature needed for my line of work was not working properlyTech support took two weeks to inform me that the XPS laptop keyboard did not support that featureDell suggested I return the XPS laptop and purchase a more expensive Latitude laptop which does support that featureWhen I attempted to do so, I was told I would have to pay a 15% restocking fee, which I feel is unreasonable, given that the delay beyond the 30-day return period was due to delays by Dell, not by me Here's the timeline: 09/13/Received XPS laptop and left it in box to await its Ddocking station needed for deployment 10/12/Received Ddocking station 10/13/Deployed laptop and docking station 10/13/Discovered I could not exe
On Friday, November 6, 2015, I purchased an Inspiron Model 3052, Customer No [redacted] , Dell Purchase ID: [redacted] , Order No914858218, Service Tag No [redacted] in the amount of $with a delivery date of Wednesday, November 11, Approximately seven months and two days later on Monday, June 13, 2016, the computer broke down I called my grandson later that evening and he tried effortlessly to get the computer working but to no avail On Tuesday, June 14, at noon, my daughter called Dell's technical department (###-###-####) and was on the phone until 1:pm They had her turn the computer on and off, press the Fand Fkeys countless times only to be told it needed a new hard drive My daughter was told Dell would send a new hard drive in the mail and the old one must be returned within two weeks She was told my files could not be retrieved and I would have to pay to get them retrieved In addition, my daughter informed Dell about my warranty
I purchased an xbox one on Tue 6/14/16, I did so through a price match chat session with a Dell sales repThe rep messed up and put in in someone else's name and address so my item was shipped to somebody in NYI contacted dell the day before delivery was made and tried to get a resolution(tracking showed package headed to NY) I spent the better part of that day trying to prove to them their mistake, I successfully did so finallyI have spoke to them Thursday, Friday, Monday and Tuesday so far, they keep telling me that someone will call me today or tomorrow to let me know when I will get my Item...I purchased on 6/14/with the understanding I would have it no later than the 6/17/16....it is 6/21/and I cant get them to tell me when my order will ship, they have inventory, it was their reps mistake, they have my money
I sent in my laptop for repair for now days and it has been hijacked by dell incWhen I called the representative for technical support they asked me to pack the laptop and I should receive the laptop back in days and days in case there is a problemI sent my laptop via *** and was in perfect conditionIt took days to ship out the laptopTook another days for them to inform me that there is damage to the laptopScreen and the base has been affectedMy laptop was sent in to do repair on the battery as the battery light was on and the power cord issueThere is no physical damage on the laptopSo I disputed the damage to the dell representativeSo he told me he will provide with the picturesIt has been days and I have not recieved any pictures from themI called today and I was informed by them that it will take another days to get the pictures
Dell Laptop still not working after numerous repairs by Dell This is laptop is year old and has the Mother Board Replaced twice already, by Dell as well as other parts and again it quit working There is OBVIOUSLY something very wrong with this particular Laptop and I'm not wanting another repair, I want a replacement Laptop Service Tag [redacted]
I have a Dell Inspiron laptop under warranty both hardware & softwareI recently encountered numerous tech issues including the audio compartment (sound, no sound, muffled sound) and freezing while browsingI have called Dell a few times, all techs have ran diagnoses, tested, updated drivers, which they claimed would fix the issue yet, the issues have continued to occurI spoke to a rep on 8/2/expressing my frustration because the issue had not been resolved after several attempts, and I requested my laptop be sent to Dell for further inspection and diagnoses and I was refusedThe tech continued to say he could fix the issues, he wanted to update the drivers again and for me to wait another day "to see what happens"I informed the tech I have waited days, all test have been exhausted and I have a right under my warranty to send my laptop in and to send me a box to do so, it still was refused he stated "We are not sending you a box" I even had a supervisor contact me on
I have purchased Dell Inspiron laptops over the past few monthsAt least of them have significant hardware issues that Dell Support has indicated is not covered by their warrantyOne of the hinges has a manufacturing defect (as reported by many people online) and breaks after a few months of usage (opening and closing the laptop cover)The hinge breaks and renders the laptop unusable since you cannot open it anymore (or cannot close it if it is already open
This is also a customer service complaint as well as an issue with the warranty; I was told a repair to my computer (purchased under a year ago) would be completed under the warrantyThe technician arrived late and with the wrong part for my computerHe called Dell to inquire about the part and was then told by Dell that my repair would now not be covered under warranty despite the previous promiseAfter further contact with Dell I was told I need to send my computer away to be assessed and was not offered a loaner in the meantimeI was forced to wait until a less busy time for me because my computer is vital to my work and I can't just send it away for a weekDell then e-mailed to tell me I had three days to send my computer, but had never previously mentioned that there would be a deadline for the inspectionI was sent a box previous to this to send my computer in, but the instructions for proper packaging were unreadable (due too poor printing quality)I e-mailed multiple tim
I ordered what I thought was supposed to be a hard disc software product,they sent me a downloadable item which would not download, as I do Not have high speed internet serviceWhen I talked with Customer service they informed me they do not REFUND online downloads,I stated that is fine just send me Coral Word-perfect Hard discIn which the Agent replied we do not sell Hard-dics for this applicationIn which I replied this was a Total Rip-off! I
Dell advertised a refurbished monitor (model E2216H) on Black Friday at a deal price of $I placed an order for quantity (2) of this monitor and received confirmation emails from Dell affirming this purchase, including the correct model numberI am happy to provide screenshots and/or the original emails proving this pointUpon checking my order on the Dell website several days later, I noticed that the product model number had changed by Dell, and upon piof my items, I in fact received (2) different models of monitor than I had originally orderedWhich I cannot use, and would not have ordered, because I am physically unable to connect them to my computer (missing the needed ports, which are included on the model I originally ordered, of course.) After spending minutes on the phone and chatting on the website with Dell representatives - connecting with LITERALLY different people in that timeframe - Dell was unwilling/ unable to make good on the original advertised
Dell has been running TV ads that they price match computers from different manufacturers with similar hardware and specificationsThey have a web page on their site that lists the criteria for price matchingDespite the criteria being laid out very specifically, they do not honor their offerMy mother called yesterday to purchase a laptop for my father's upcoming birthday, but the Dell agent refused to honor their offerShe doesn't know much about computers or technology and I figured she did not explain herself to the Dell agent on the phone so I told her I would place the order for her as there is no reason why Dell shouldn't match the price because it meets all of the criteria specifically laid out in their offerYet, when I tried to accept Dell's price match offer, they refused to honor their offerThis is clearly a bait and switch tactic as they try to sell you a cheaper, inferior computer that supposedly is more comparable to the computer you found Specifically, the fo
I bought last year a Dell Venue Tablets, one of them was not working properly with the battery and I had the year warranty and I sent the product back times to the shop and they did not fix itThe third time I had to pay the shipping because It was already out of the year warranty but they knew about the problem so they didn't charge to fix itI got back without any repairIt was not working so I stop calling because I spent dollars when I bought the product and for me it was not worth it to spend more money and time to send it backThis year I bought a Desktop For $dollars, after a month when I try to make the first video call I noticed that the microphone was not working, I called dell and they told me to send it back to the shop to get the microphone replacedI got the computer today after two weeks and the microphone still not working properlyI called Dell and they say that I have to send it back againThey can not do anything elseWhat about to fix it?????
We purchased a $2,Dell Alien computer The power source was stolen We tried to call to get assistance with purchase a new $charger They refused to assist in selecting a charger They refer all calls to India, where we can not understand anyone They do not answer at corporate headquarters They ask 100's of personal question prior to letting you talk to a sales person That is illegal They do not need to know my ethinicy, sex and age Do not buy from Dell I am filing a complaint with the Federal Consumer Complaints division
I made a purchase with dell with the item in stockI waited two weeks for my package and never received anythingI checked my e-mail and never found an e-mail about my order being delayedI even checked my junk folderAfter much confusion, I log into my dell account to find that the item I want is no longer in stock and there is no confirmed date in when the item will be availableI decide to cancel my order with a representativeI complained about how I never received any notice about the update of my orderI decide to cancel my order and take my business elsewhere since the order I bought was a gift for a loved one I was assured that my card would not be charged and the cancellation was confirmedTwo hours after my cancelation, I see that my credit card was charged and my item was shippedI spoke to customer service again and they told me that they cancelled my cancellation without my permission
I placed an order twice with Dell but both got cancelledThe order numbers were: [redacted] and [redacted] In their order cancellation email, it said that “As requested, some or all of the items in this order have been cancelled”However, I did not cancel my order and want it to be processedI emailed Dell sales department, but never got any responseI called Dell twice, each time the agent told me that they would transfer me to sales department to fulfill the order, but I never got connectedI once left an voice mail as suggested by their phone system,, but nobody called me back The computer was on sale and I used $Dell rewards I earned through previous purchase before I applied my credit cardPer Dell's website, it was allowedI found no reason that the order should get cancelledIf the reason was because I applied $Dell rewards, then I think they were misleading and deceiving customers by introduce the rewards program, but do not allow them to use the reward
There is a problems with the batteries installed in the XPS laptopsThe battery swells and it is unsafe to use because it is a fire hazardDell has already recalled batteries for other models This battery should also be recalled and replaced at no charge to the consumer even if the computer is out of warranty
My Dell computer ,bought less than a year ago has a warranty with more days .I sent my computer to be fixed because out of nowhere while I was using the computer,the screen became fuzzy.I sent the faulty computer via FedEx and was received by Dell.I then received a voicemail and email stating that I have to pay for repairs to the lemon computer and was not covered by the warranty.No part of the warranty states clearly which parts /repairs are not covered I told them via email that email was the best form to communicate with me which they did half of the time and stated that they were trying to contact me via telephone.I received an email from team manager [redacted] that they will escalate my case to the Advance Resolution Group to see if they can proceed with the repair.Email was dated Oct 10,at pm..Also received an email from [redacted] of the Advance Resolution Group that they were trying to reach me via telephone.I work a lot and informed them that email was the b
Dealing with Dell has been an absolute nightmare with several calls to and from customer service in India, where nothing is ever accomplishedI ordered a Dell XPS 2-in-and it was supposed to be delivered to me on May It wasn'tI filed a case (# [redacted] ), sent a police report as expected, and was told I would be sent a replacement once everything is approvedThen, I was sent a new one (order [redacted] )I eventually returned that because the screen had too much light bleedOn May 21, I received a letter asking me to return the original, and sent an angry email back, hoping your company would realize it's a mistakeI received calls from customer service people (in another country) in June, and continued to explain what happenedI was shocked to receive another threatening letter todayBecause Dell hasn't dealt with this correctly, I am forced to go to the Revdex.comI have also received notices for late payment for my products, BUT I HAVE NONE OF THE PRODUCTS I'VE BEEN CHARGED
I purchase a Dell OptiPlex Micro Dell OptiPlex Micro I've been having issues with this computer from day The USB ports to not work I called Dell, and they shipped me a new computer, but it did not look new WE had the same issue with this computer A technician came to my house to replace the part The computer still was not working Another technician came to replace another part Computer is still not working I tried calling customer support, but my case needs to be handled by Client Resolution Expert They are in central time I tried calling that technician several times, but was another available when I was available I am missing work due to this issue
Dear Dell, I have been a loyal customer for over years and I'm so disappointed in you.I have a Dell Laptop and the right hinge has given me some problems since I've owned it but it recently broke offI called to get it replaced and they told be it would be $to buy an entire LCD screen to repair it !! BAD DESIGN! This is not how you treat your loyal customersThe hinges are an issue posted all over the web and you are well aware of this reoccuring problemThis is a common product defect in this computer so I don't know why you don't have a recall on it like other companies do? I worked hard to save my money to buy this computer and can't afford to buy a new one=( This will be a hardship for me I think you need to do the right thing and repair this product defect; otherwise you will lose a very loyal customer for lifeSo disappointed because I have always loved my Dell's!
I purchased an XPS-laptop and Ddocking station, which were two pieces of a larger orderThe laptop was not deployed until its docking station arrived one month laterWithin hours of deployment, I called Dell tech support to troubleshoot why a keyboard feature needed for my line of work was not working properlyTech support took two weeks to inform me that the XPS laptop keyboard did not support that featureDell suggested I return the XPS laptop and purchase a more expensive Latitude laptop which does support that featureWhen I attempted to do so, I was told I would have to pay a 15% restocking fee, which I feel is unreasonable, given that the delay beyond the 30-day return period was due to delays by Dell, not by me Here's the timeline: 09/13/Received XPS laptop and left it in box to await its Ddocking station needed for deployment 10/12/Received Ddocking station 10/13/Deployed laptop and docking station 10/13/Discovered I could not exe
On Friday, November 6, 2015, I purchased an Inspiron Model 3052, Customer No [redacted] , Dell Purchase ID: [redacted] , Order No914858218, Service Tag No [redacted] in the amount of $with a delivery date of Wednesday, November 11, Approximately seven months and two days later on Monday, June 13, 2016, the computer broke down I called my grandson later that evening and he tried effortlessly to get the computer working but to no avail On Tuesday, June 14, at noon, my daughter called Dell's technical department (###-###-####) and was on the phone until 1:pm They had her turn the computer on and off, press the Fand Fkeys countless times only to be told it needed a new hard drive My daughter was told Dell would send a new hard drive in the mail and the old one must be returned within two weeks She was told my files could not be retrieved and I would have to pay to get them retrieved In addition, my daughter informed Dell about my warranty
I purchased an xbox one on Tue 6/14/16, I did so through a price match chat session with a Dell sales repThe rep messed up and put in in someone else's name and address so my item was shipped to somebody in NYI contacted dell the day before delivery was made and tried to get a resolution(tracking showed package headed to NY) I spent the better part of that day trying to prove to them their mistake, I successfully did so finallyI have spoke to them Thursday, Friday, Monday and Tuesday so far, they keep telling me that someone will call me today or tomorrow to let me know when I will get my Item...I purchased on 6/14/with the understanding I would have it no later than the 6/17/16....it is 6/21/and I cant get them to tell me when my order will ship, they have inventory, it was their reps mistake, they have my money
I sent in my laptop for repair for now days and it has been hijacked by dell incWhen I called the representative for technical support they asked me to pack the laptop and I should receive the laptop back in days and days in case there is a problemI sent my laptop via *** and was in perfect conditionIt took days to ship out the laptopTook another days for them to inform me that there is damage to the laptopScreen and the base has been affectedMy laptop was sent in to do repair on the battery as the battery light was on and the power cord issueThere is no physical damage on the laptopSo I disputed the damage to the dell representativeSo he told me he will provide with the picturesIt has been days and I have not recieved any pictures from themI called today and I was informed by them that it will take another days to get the pictures
Dell Laptop still not working after numerous repairs by Dell This is laptop is year old and has the Mother Board Replaced twice already, by Dell as well as other parts and again it quit working There is OBVIOUSLY something very wrong with this particular Laptop and I'm not wanting another repair, I want a replacement Laptop Service Tag [redacted]
I have a Dell Inspiron laptop under warranty both hardware & softwareI recently encountered numerous tech issues including the audio compartment (sound, no sound, muffled sound) and freezing while browsingI have called Dell a few times, all techs have ran diagnoses, tested, updated drivers, which they claimed would fix the issue yet, the issues have continued to occurI spoke to a rep on 8/2/expressing my frustration because the issue had not been resolved after several attempts, and I requested my laptop be sent to Dell for further inspection and diagnoses and I was refusedThe tech continued to say he could fix the issues, he wanted to update the drivers again and for me to wait another day "to see what happens"I informed the tech I have waited days, all test have been exhausted and I have a right under my warranty to send my laptop in and to send me a box to do so, it still was refused he stated "We are not sending you a box" I even had a supervisor contact me on
I have purchased Dell Inspiron laptops over the past few monthsAt least of them have significant hardware issues that Dell Support has indicated is not covered by their warrantyOne of the hinges has a manufacturing defect (as reported by many people online) and breaks after a few months of usage (opening and closing the laptop cover)The hinge breaks and renders the laptop unusable since you cannot open it anymore (or cannot close it if it is already open
This is also a customer service complaint as well as an issue with the warranty; I was told a repair to my computer (purchased under a year ago) would be completed under the warrantyThe technician arrived late and with the wrong part for my computerHe called Dell to inquire about the part and was then told by Dell that my repair would now not be covered under warranty despite the previous promiseAfter further contact with Dell I was told I need to send my computer away to be assessed and was not offered a loaner in the meantimeI was forced to wait until a less busy time for me because my computer is vital to my work and I can't just send it away for a weekDell then e-mailed to tell me I had three days to send my computer, but had never previously mentioned that there would be a deadline for the inspectionI was sent a box previous to this to send my computer in, but the instructions for proper packaging were unreadable (due too poor printing quality)I e-mailed multiple tim
I ordered what I thought was supposed to be a hard disc software product,they sent me a downloadable item which would not download, as I do Not have high speed internet serviceWhen I talked with Customer service they informed me they do not REFUND online downloads,I stated that is fine just send me Coral Word-perfect Hard discIn which the Agent replied we do not sell Hard-dics for this applicationIn which I replied this was a Total Rip-off! I
Dell advertised a refurbished monitor (model E2216H) on Black Friday at a deal price of $I placed an order for quantity (2) of this monitor and received confirmation emails from Dell affirming this purchase, including the correct model numberI am happy to provide screenshots and/or the original emails proving this pointUpon checking my order on the Dell website several days later, I noticed that the product model number had changed by Dell, and upon piof my items, I in fact received (2) different models of monitor than I had originally orderedWhich I cannot use, and would not have ordered, because I am physically unable to connect them to my computer (missing the needed ports, which are included on the model I originally ordered, of course.) After spending minutes on the phone and chatting on the website with Dell representatives - connecting with LITERALLY different people in that timeframe - Dell was unwilling/ unable to make good on the original advertised
Dell has been running TV ads that they price match computers from different manufacturers with similar hardware and specificationsThey have a web page on their site that lists the criteria for price matchingDespite the criteria being laid out very specifically, they do not honor their offerMy mother called yesterday to purchase a laptop for my father's upcoming birthday, but the Dell agent refused to honor their offerShe doesn't know much about computers or technology and I figured she did not explain herself to the Dell agent on the phone so I told her I would place the order for her as there is no reason why Dell shouldn't match the price because it meets all of the criteria specifically laid out in their offerYet, when I tried to accept Dell's price match offer, they refused to honor their offerThis is clearly a bait and switch tactic as they try to sell you a cheaper, inferior computer that supposedly is more comparable to the computer you found Specifically, the fo
I bought last year a Dell Venue Tablets, one of them was not working properly with the battery and I had the year warranty and I sent the product back times to the shop and they did not fix itThe third time I had to pay the shipping because It was already out of the year warranty but they knew about the problem so they didn't charge to fix itI got back without any repairIt was not working so I stop calling because I spent dollars when I bought the product and for me it was not worth it to spend more money and time to send it backThis year I bought a Desktop For $dollars, after a month when I try to make the first video call I noticed that the microphone was not working, I called dell and they told me to send it back to the shop to get the microphone replacedI got the computer today after two weeks and the microphone still not working properlyI called Dell and they say that I have to send it back againThey can not do anything elseWhat about to fix it?????
We purchased a $2,Dell Alien computer The power source was stolen We tried to call to get assistance with purchase a new $charger They refused to assist in selecting a charger They refer all calls to India, where we can not understand anyone They do not answer at corporate headquarters They ask 100's of personal question prior to letting you talk to a sales person That is illegal They do not need to know my ethinicy, sex and age Do not buy from Dell I am filing a complaint with the Federal Consumer Complaints division
I made a purchase with dell with the item in stockI waited two weeks for my package and never received anythingI checked my e-mail and never found an e-mail about my order being delayedI even checked my junk folderAfter much confusion, I log into my dell account to find that the item I want is no longer in stock and there is no confirmed date in when the item will be availableI decide to cancel my order with a representativeI complained about how I never received any notice about the update of my orderI decide to cancel my order and take my business elsewhere since the order I bought was a gift for a loved one I was assured that my card would not be charged and the cancellation was confirmedTwo hours after my cancelation, I see that my credit card was charged and my item was shippedI spoke to customer service again and they told me that they cancelled my cancellation without my permission
I placed an order twice with Dell but both got cancelledThe order numbers were: [redacted] and [redacted] In their order cancellation email, it said that “As requested, some or all of the items in this order have been cancelled”However, I did not cancel my order and want it to be processedI emailed Dell sales department, but never got any responseI called Dell twice, each time the agent told me that they would transfer me to sales department to fulfill the order, but I never got connectedI once left an voice mail as suggested by their phone system,, but nobody called me back The computer was on sale and I used $Dell rewards I earned through previous purchase before I applied my credit cardPer Dell's website, it was allowedI found no reason that the order should get cancelledIf the reason was because I applied $Dell rewards, then I think they were misleading and deceiving customers by introduce the rewards program, but do not allow them to use the reward
There is a problems with the batteries installed in the XPS laptopsThe battery swells and it is unsafe to use because it is a fire hazardDell has already recalled batteries for other models This battery should also be recalled and replaced at no charge to the consumer even if the computer is out of warranty
My Dell computer ,bought less than a year ago has a warranty with more days .I sent my computer to be fixed because out of nowhere while I was using the computer,the screen became fuzzy.I sent the faulty computer via FedEx and was received by Dell.I then received a voicemail and email stating that I have to pay for repairs to the lemon computer and was not covered by the warranty.No part of the warranty states clearly which parts /repairs are not covered I told them via email that email was the best form to communicate with me which they did half of the time and stated that they were trying to contact me via telephone.I received an email from team manager [redacted] that they will escalate my case to the Advance Resolution Group to see if they can proceed with the repair.Email was dated Oct 10,at pm..Also received an email from [redacted] of the Advance Resolution Group that they were trying to reach me via telephone.I work a lot and informed them that email was the b
Dealing with Dell has been an absolute nightmare with several calls to and from customer service in India, where nothing is ever accomplishedI ordered a Dell XPS 2-in-and it was supposed to be delivered to me on May It wasn'tI filed a case (# [redacted] ), sent a police report as expected, and was told I would be sent a replacement once everything is approvedThen, I was sent a new one (order [redacted] )I eventually returned that because the screen had too much light bleedOn May 21, I received a letter asking me to return the original, and sent an angry email back, hoping your company would realize it's a mistakeI received calls from customer service people (in another country) in June, and continued to explain what happenedI was shocked to receive another threatening letter todayBecause Dell hasn't dealt with this correctly, I am forced to go to the Revdex.comI have also received notices for late payment for my products, BUT I HAVE NONE OF THE PRODUCTS I'VE BEEN CHARGED
I purchase a Dell OptiPlex Micro Dell OptiPlex Micro I've been having issues with this computer from day The USB ports to not work I called Dell, and they shipped me a new computer, but it did not look new WE had the same issue with this computer A technician came to my house to replace the part The computer still was not working Another technician came to replace another part Computer is still not working I tried calling customer support, but my case needs to be handled by Client Resolution Expert They are in central time I tried calling that technician several times, but was another available when I was available I am missing work due to this issue