Cirrus Entertainment Group

Thank you for allowing us the opportunity to investigate and resolve this complaint On 6/1/our Customer Service Support Team contacted MsXXXX directly about this situation Our customer service representative discussed the reason for the coupons not applying and offered an appeasement to refund the coupons as a courtesy MsXXXX accepted and this matter has been closedSincerely, Dick's Sporting Goods

Dear Revdex.com, We have reached out to Ms [redacted] via phone to bring this matter to a satisfactory resolution Thank you, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Ms [redacted] to address her concerns and have worked to a satisfactory resolution Thank you,Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms [redacted] may have experienced while attempting to order the Beats by DrDre Studio headphones It is our desire to ensure each customer has a positive experience shopping in our stores and onlineOur site did identify a pricing error found listed for the Beats by DrDre headphonesFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience and therefore, we regret to hear of Mr.***’s complaint regarding any confusion or disappointment in our price matching policyWe have been attempting to contact Mr [redacted] in order to verify the item in question, but we have been unable to connect with him via phoneWe will continue to try and if successful, we will validate the eligible product and sale in which he would like to matchIf the sale is for the same item at an eligible retailer, we will happily price match.Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Ms [redacted] and are working to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, We have reached out to Ms [redacted] to bring this matter to a satisfactory resolution Thank you, DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Mr [redacted] to address his concerns and are working through a satisfactory resolution Thank you,Dick's Sporting Goods

Dick's Sporting Goods manager and I have spoken on two occasionsOnce they offered to credit the installation cost and committed to having the installation completed properly.The installation company came to my home and leveled the rimWhile here at my home the person adjusting the rim advised me of a defect in the product that was installedAccording to the installation agent (employee of the installing company) the two piece pole system has a creased running from the bottom to the top (on both pieces of the pole system)I was contacted by the installing company June @ 3:35pm asking additional questions about this defect in the productI was advised they would be in contact with me to get the pole system replaced and properly installedI contacted a member of the local stores leadership via text on June 5th advising him on the statusHe responded,advising me that he was not in the office but would be calling me the following day at noonHe did not contact me the following dayI made another attempt to update Dick's Sporting Goods local store leader ship that as of June 15th absolutely no response or progress in replacing the defective pole systemThere is absolutely no commitment to correcting the install of what I have been told is a defective pole system,making he entire basketball goal system unstable and wobbling after simple short range shot attemptDick's Sporting Goods and the Installing company are both aware that the issue is not resolved and have been aware of this since June 5, [redacted]

Dear Revdex.com, We apologize for the long wait time at the register in our Hayward, CA store during the Holiday seasonWe always aim to provide you with a prompt and pleasant serviceIt is very important to us that all opportunities to show our customers great service is met, completing an enjoyable visit to our storePlease know that the feedback provided by Ms [redacted] will be documented and shared with the appropriate managementThis provides us with the opportunity to make necessary improvements for the future, ensuring all of your store visits are satisfying Thank you, DICK’S Sporting Goods

We are very sorry to hear how the merchandise MsXXXX ordered on dickssportinggoods.com arrived That is certainly not what we expect The item was shipped directly from our warehouse but it is evident our Quality Control process failed to thoroughly inspect the merchandise before departure.Our Customer Service Team has spoken directly with MsXXXX She was able to purchase the merchandise from another retailer but at an additional $charge We offered MsXXXX a $cash code and a $gift card to cover the additional cost she accrued from ordering with another retailer Ms.XXXX has accepted our offer and we again apologize for the disappointing experience Thank you for allowing us the opportunity to investigate and improve our customer experience.Sincerely,Dick's Sporting Goods

Dear Revdex.com, Our records indicate that Ms [redacted] online order was placed on March 17, and expedited shipping was selectedThe order has since delivered as of March 23, We apologize for any delay in fulfilling her order, but we have confirmed that Ms [redacted] was not charged for the expedited shipping Thank you, DICK’S Sporting Goods

Dear Revdex.com, In reviewing this matter, Ms [redacted] reached out to our team via another channel and we were able to successfully bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com,We are very sorry for the poor customer experience MXXXX has encountered Our records do indicate that MXXXX emailed our Corporate Customer Service Team initially back on 8/18/and did not get a response within hours We did respond on 8/24/offering a $gift card for the coupon that was not granted at the store MXXXX replied validating the mailing address and requesting a $gift card in return.At that point our Corporate Customer Service Team had no further correspondence with the customer It appears that MXXXX contacted us again via email on 9/8/inquiring about the gift card Again, no further response was sent to MXXXX.Once the Revdex.com complaint was received the Supervisor of Customer Service called MrXXXX directly to address this matter A voicemail was left for MXXXX apologizing for the delay and poor experience when trying to contact Customer Service.The gift card for $was placed in the mail on 9/29/with the expectation that it would arrive in 7-business days.We are truly sorry for the breakdown in communication with this matterWe are certainly thankful it was brought to our attention and will use this as a coaching opportunity to prevent this from happening again.Sincerely, Dick's Sporting Goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The refund was applied to a gift card but the store also took our debit card (to supposedly charge ~$in tax, which was already charged on the online order) The whole value of the order was placed on this Visa I left the store with a full gift card Once I figured this out, I called again to charge the gift card and remove the Visa charge I have been waiting for this refund for nearly two months now It has been escalated to the bank, who is conducting an investigation I have all supporting documentation and ticket numbers from online calls I'm sure there are audio recordings and store video footage as well I will continue to pursue a resolution with Dicks until I get my money back I will not accept their "resolution." I'm prepared to speak with whomever necessary to get a resolution as I'm tired of waiting and sick of the back and forth with dozens of people who refuse to help me get my money back At this point, it is essentially stealing $from me Regards, [redacted] ***

Dear Revdex.com, We have reached out to Ms [redacted] and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, We regret to hear of MsXXXXX's issue with her daughter's bikeWe have spoken with the store location and we both are willing to partner to assist herI reached out to her via phone on 8/15, 8/16, and 8/and left messages each time with my direct lineWe are happy to help reach a resolutionIf MsXXXXX has any additional questions she may call my direct line as I have left for her, or reach out at ###-###-#### and we can assist furtherSincerely,Dick's Sporting Goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been in email communication with Liz at Dick's Sporting Goods We have exchanged two emails In both emails, Liz addressed my concerns for the agregious service I received, and offer a $gift card for the inconvenience I experienced I am still waiting to hear about the bait and switch pricing and how this will be handled going forward My frustration with the situation continues to be the pricing changed three times during the course of the checkout and failure to correct and honor the sale prices I am still waiting for this to be addressed Regards, Kristin [redacted]

Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms [redacted] may have experienced while attempting to order the Field & Stream Wilderness Cabin Person Tent on June 8, It is our desire to ensure each customer has a positive experience shopping in our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without noticeThe inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any timeCertain weights, measures and similar descriptions are approximate and are provided for convenience purposes onlyWe attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colorsDespite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SitesFor example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, In reviewing this matter, the customer was assisted in store at our [redacted] location on December with a return of the defective merchandise Thank you, DICK’S Sporting Goods