Cirrus Entertainment Group

Mine is taken care of, thank you BBB! RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

They did not offer a solution but instead offered me a coupon code for my troubles, I am still stuck with a bike that was advertised to me wronglyThe customer service representative, Darlene kept saying that this is what I get for that price even when she said hat hey made an advertising mistakeNow I'm stuck with a bike that was falsely advertised to me! Regards, [redacted] *

Dear BBB, We have reached out to Mr. *** and successfully worked to bring this matter to a satisfactory resolution. Thank you, Dick's Sporting Goods

Dear BBB, We have contacted Mr. [redacted] regarding his experience in our store. While we understand it does not make up for the poor experience he had, our customers have our commitment that we use all experiences, such as Mr. [redacted] 's, as service and training opportunities. The experience he had is... unacceptable and has been addressed with upper management. Thank you and best regards, DICK'S Sporting Goods

I contacted Dicks at least three times in the last months.I also contacted them last year a couple of times

Dear Revdex.com, We regret any frustration surrounding Ms***'s order for shoes. It is always our goal to offer a high quality product and convenient return process both in-store and through our web site After reviewing Ms***'s concerns with our ecommerce team we discovered
that a full refund was issued on 9/and very clear expectations were set on when the funds would be available and how to proceed if she did not see them. Additionally, our ecommerce team went outside of the return policy to assist Ms***They issued a credit on an item that would not typically be accepted as a return and allowed the refund to post before the items we even received back They also issued credit above and beyond the purchase price to apologize for her frustrations. We believe that the exceptional service, accurate an thorough explanation and willingness to assist outside of policy is a satisfactory resolution Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK'S Sporting Goods Customer Service

Dear Revdex.com, We have reached out to Ms. *** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Thank you for giving us the opportunity to review this complaint. We are happy to report that our Dick's Sporting Goods online Customer Service Team was able to place a new order with MrXXXXX for piat his local store. We will continue to monitor and review this situation and
appreciate this being raised. If MrXXXX has any further questions he can contact us directly at ###-###-#### and select option 0.Sincerely,Dick's Sporting Goods

Dear Revdex.com, Our office has successfully worked with Ms***to bring this matter to a satisfactory resolution Thank you, DICK’S Sporting Goods

Dear Revdex.com,We have reached out to Ms*** and reached a satisfactory resolutionThank you,DICK'S Sporting Goods

You have not addressed the following:- why you have lied to me about why my order was canceled in the attached communicationThe cancelation was not due to low stock at that time, it was due to your mistake.- why it's taken me hours of phone conversations to finally get to the truth that this was a pricing error.- why you advertise shipping discounts on shipping as you did on Friday with no exclusions available to review and leave consumers unaware until time of payment.- why your display ads soliciting discounts for email oand text odo not link to the exclusions page on your website.- why your facebook moderator publically told me they would work on resolution, yet when I did as requested and PM them with the info, they've yet to even senda computer-generated form responseI believe this is a PR stunt to make your company appear proactive, when in fact, you have no ability or intention of addressing consumer complaintsIf you did, people would be back in their message chains and communicating resolution since many of these chains have become interactive between those wronged.- why you're willing to take a PR hit, waste everyone's time (both employee and valued customer) to protect a $discount? I believe that it's because this practice happens so often and reflects a cavalier attitude towards these mistakes, and that if you did make it policy to honor your mistakes, it would severely impact your earningsConsequently, this equates to a consumer abuse.- what steps are being taken internally to prevent this from happening in the future.- why you are not a member of the Revdex.com in the first place
Regards,
*** ***

Dear Revdex.com, In reviewing Mr***'s email preferences, we did not show record of the opt outWe certainly apologize for any frustration and have since updated the email preferences linked to the email address on fileDue to the pre-planned nature of these mailings, please be aware that it may take
7-days until the information is updated in our databaseWe appreciate Mr***'s patience.Thank you,DICK'S Sporting Goods

We were unsuccessful in reaching Ms*** via phone, but we have reached out to acknowledge and resolve the customer’s unsatisfactory experience Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,
We have been unsuccessful in reaching Ms***, but this matter has been resolved as follows:
11/27/15: Order was placed for the Timberland PRO Men's 6'' PowerWelt Waterproof Steel Toe Work Boots.
12/2/15: Order shipped under UPS Ground Tracking #:
***
12/4/15: Our office was contacted with a request to be refunded, as the customer stated she called in several times to cancel the orderWe were unable to fulfill her cancel request, as the order had already shipped
12/7/15: Tracking #*** shows package was delivered
12/9/15: The customer called in to file a claim that she never received the package. 12/10/15: Our office worked to file a claim with the carrier and a full refund was issued to the customer in the amount of $Of that amount, $was issued back onto the original Gift Card used as paymentThe customer stated that the gift card was no longer in her possessionA request was submitted to replace the gift card
12/15/15: A replacement Gift Card for $was shipped via UPS
Thank you,DICK'S Sporting Goods

Please know that we regret any inconvenience or disappointment that Mr*** may have experienced with his online order
In reviewing this matter, we do show that the customized order was placed on November 2, and a request to have the number altered was made on November 4, At
that time, Mr*** was advised that we would attempt to reach the vendor in time with the order alteration, but it was not a guarantee that we would be able to make the adjustment to the customized order given the quick turnaround time with productionThe vendor replied on November 4, stating that it was unfortunately too late, as the order was already through productionThe customer was notified via email that the order had shipped out on November 5, via UPS tracking ***
It is important to note that throughout the customized product process, we offer the option for our customers to "Preview your finished jersey" before an order is submittedIn addition, we disclose "NOTE: All sales are FINAL for customized products." Despite this disclosure, we will however make every attempt possible to assist a customer with their last minute changes, but if our vendor is unable to make the change due to the timing of production, it is unfortunately, too late for us to intervene
Thank you,DICK'S Sporting Goods

Dear Revdex.com,
We have been attempting to reach Mr*** to resolve this matter, but our efforts to reach him have been unsuccessful vie phone or email
Thank you,DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experienceWe would like to extend our sincerest apology for any inconvenience that Mr*** and his family may have experienced in follow up to their order. We apologize for the error on
the original orderTo remedy our mistake in shipping the wrong item, we did our best to get the correct item to the customer in the desired time frameAll efforts were exhausted to make this happen and the order was delivered on April Although we knew it would not make up for the disappointment, we also processed a credit on Mr***’s order in order to further showcase our apologies in failing our customer. Thank you,DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Ms*** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dick's sporting good just provided reasons why my ordered was not eligible However, my order met all those requirements! Yay for me Dick's please pay up and give me what I am entitled to! OR provide a VALID reason why my order that was placed before the cut off time on December 19th did not meet the requirements
Regards,
*** ***

I do not understand how I could receive the exact same cut & paste response as I did to my last replyNone of the points I made were addressedI have received three different communications from Dick's now -- one said the item was out of stock, one said it was due to the holiday rush, and another said it was a "pricing issue." The most egregious thing about this is that the policies have been carefully constructed so that they will never, ever fulfill their promised guarantee because they can just mark something cancelled, even if none of their customer service reps can agree on the reason it was cancelled.The fact remains: The order was not cancelled until TWO DAYS AFTER CHRISTMASTherefore, they had already not held up their end of the guarantee by that time, and any reason they give for cancellation is irrelevant at that pointSecondly, the item is STILL AVAILABLE on their website, so any claims of it being out of stock are also clearly false, since it is now three weeks later and the status of the item has never changedI can't think of any legitimate business that takes a month to update a single page on their website.I am also stunned that a business would rather continue to have a terrible reputation, with the Web and social media filled with angry accounts similar to mine, and the loss of many unhappy customers, rather than simply fulfill the promise they have made in bold print on their website