Cirrus Entertainment Group

Dear Revdex.com, Our office worked with the local store to bring this customer to a satisfactory resolutionThank you,DICK'S Sporting Goods

An offer to buy more from Dicks is not acceptable I wasted $buying ammo that does not work in the rifle a Dicks employee told me it would work I will never shop there again and will advise anyone else that I know not to also Regards [redacted]

Dear Revdex.com, We regret to hear of MrXXXXX's dissatisfaction with this experience purchasing a treadmill from our store locationWe have contacted MrXXXXX and together we reached an amenable resolutionIf he has any further questions he can call our office at ###-###-####Sincerely,Dick's Sporting Goods

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction Please know that we regret any inconvenience or disappointment that Mr [redacted] may have experienced related to his recent Fit Bit purchaseWe understand the importance of a product meeting the needs of the customers’ expectations for performance and/or durabilityShould Mr [redacted] feel he purchased used product, he should return the merchandise to the store for evaluation by a Store Manager Additionally, DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policyIf a customer's purchase does not meet our return policy, our staff will assist the customer with the manufacturers contact information, which we have provided below: [redacted] Thank you, DICK'S Sporting Goods

Dear Revdex.com, We regret to hear that Mr [redacted] had trouble attempting to redeem a recent online promotion for $off an order of $or more and feels that our promotions are not representative of the actual saleWe take great care to ensure that any exclusions are easily accessible for customers on our website and through links embedded into our marketing emailsIf you go to our website, www.dickssportinggoods.com and scroll to the bottom of the page, you will see a link called “Promo Exclusions” on the left side If you click there, you will see the brands and a few general categories of merchandise that we are not able to include in our general promotionsThese brands are very competitive and do not allow licensed retailers of their merchandise to discount their products We carry their products under the agreement that we will not sell their merchandise at a discount and the items Mr [redacted] wanted to buy unfortunately fell into this categoryOur complete list of manufacturers that have opted out of participating in our promotional offers:http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&ab=F...⇄ Thank you and best regards,DICK’S Sporting Goods

Thanks for seeing this issue through to resolution.I was simply looking for you to honor the original discounts per my initial transaction I spoke to Sarah today from Dick's, and she was exceptional in accommodating my request We have now completed a transaction which matches my originally received discounts.Thanks,***

Dear Revdex.com, We have reached out to Ms [redacted] and successfully worked to bring this matter to a satisfactory resolution Thank you,Dick's Sporting Goods

We truly apologize for the inconvenience MrXXXX experience with his order Our records indicate that the customer placed the order on 5/21/at 3:AM At 8:AM on 5/22/customer called in to cancel the order We offer a minute remorse period where the customer and our service team can cancel orders Once this timeframe has passed the order begins the order processing phase and is not able to be canceled We advise the customer that we can make efforts to locate the order and if not in the processing phase may have a small window of opportunity to cancel but it is never a guarantee Unfortunately, this was being fulfilled directly by our vendor and could not be canceled once the remorse period passed The order shipped on 5/27/and customer was charged for the order placed, $127.20.5/27/customer contacted Customer Service and was offered 20% off his next purchase with us due to the frustrating experience The customer is also able to do a free return if he does not want his order.5/28/customer emailed his continued frustration with the order process and the level of service he received regarding the misinformation on the cancelation request and checking the order statusOur Supervisory team contacted the customer on 5/and offered an additional $appeasement which was accepted.We have documented all of MrXXXX complaints regarding this order and will certainly use this feedback as a coaching opportunity for our customer service team.Sincerely,Dick's Sporting Goods

Dear Revdex.com,DICK'S Sporting Goods is committed to ensuring a positive customer experience We sincerely regret to hear of Ms [redacted] 's concerns regarding two refunds for a recent online orderIn reviewing the matter our office was able to see that on 2/26/two credits were issued back to the card on file for $each These two credits together represent the refund of $Ms [redacted] inquired aboutOn 3/12/three credits were issued back to the same card for $2.95, $and $ These refunds together represent the $portion.We reached out to Ms [redacted] on 3/via email and provided contact information so we could discuss her refunds After not hearing back we reached out again via email on 3/with more detail and explaining how the funds were returnedMs [redacted] has our email and phone number if she has any additional concernsAgain, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK'S Sporting Goods Customer Service

Dear Revdex.com, We have reached out to the customer and reached a satisfactory resolutionThank you,DICK'S Sporting Goods

Dear Revdex.com, For the purpose of clarification, the "Earn $back in rewards with a total gift card purchase of $or more" promotion was valid from November 29, through December 5, In reviewing Ms [redacted] 's loyalty account, her $gift card purchase was made on December 8, However, our records indicate that Ms [redacted] already contacted our offices and as a one-time courtesy, points (equates to a $reward) were already added to her loyalty account It is important to note that we do disclose to our loyalty account holders, that our rewards are only processed once a month So if a customer qualifies for a Reward the day after we process a Rewards cycle, it could be up to days before their Reward is available to redeem online and days before they receive it in the mail If a customer has opted to receive their Rewards via mail, they will receive it within approximately days of qualifying If a customer is signed up for eRewards, they will receive their Rewards via email within approximately days of qualifying A customer can also print their available Rewards by logging in to MyScoreCardAccount.com and clicking "View Rewards" under "My Account." Lastly, a customer can see when their points convert into a Reward by logging in to MyScoreCardAccount.com and visiting the "My Points" section under "My Account." Thank you,DICK'S Sporting Goods

Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Mr [redacted] may have experienced related to his Stoeger shotgun purchasedWe understand the importance of a customer’s product selection meet their wants and needsHowever, DICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receiptsWhen a product is outside of our return policy (as in the case of a firearm), if a customer has a concern with their product, our stores assist with providing the manufacturer's contact information to determine if there is a defect in materials or workmanship In this case, the manufacturer, Stoeger would need to make the determination of whether Mr [redacted] ’s firearm is defective and present options as to whether their service center can repair or replace the firearmStoeger's warranty information can be found at http://www.stoegerindustries.com/warranty or by calling [redacted] ( [redacted] or ###-###-#### (option 2), a.mto p.mEST, Monday through Friday Thank you,DICK'S Sporting Goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time while we attempted to fulfill the orderWe understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret any disappointmentHowever, due to the popularity and high demand of the online Holiday deals, our site did cancel the order, as the units available did depleteWith so much interest in these very special events, product can go quickly in some cases In an effort to attempt to secure our customer’s satisfaction, we offered a 25% discount for Ms [redacted] ’s next orderWe understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Ms [redacted] confidence in another purchase Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Mr [redacted] to bring this matter to a satisfactory resolution Thank you,DICK'S Sporting Goods

Dear Revdex.com, In reviewing this matter, the order was delivered on Tuesday, December 20, Thank you, DICK’S Sporting Goods

7/20/2016Dear Revdex.com Thank you for allowing us the opportunity to review this complaint We are so sorry for the frustrating experience and we want to MrXXXXX that we have taken the appropriate steps to coach the representative involved and ensure they follow the proper escalation protocol when requested.MrXXX was contacted on July 18th and advised that a credit for this promotion would be applied to his order We are very sorry that it had to get to the level of filing a Revdex.com complaint to get to this resolution the customer accepted We consider this matter resolved We apologize for the inconvenienceSincerely,Dick's Sporting Goods

Hi this retailer has not contacted me since they last email and I do not know why they are saying such a thing! Regards, [redacted] *

Dear Revdex.com, We continue to reach out to [redacted] in order to follow up on the Diamondback Adult Century Road Bike purchase, but we have been unsuccessfulWe will continue to reach out in hopes to bring closure to this matter Thank you, DICK'S Sporting Goods

Dear Revdex.com, Our records indicate that Ms [redacted] had already reached out via phone and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods