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Cirrus Entertainment Group

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Reviews Cirrus Entertainment Group

Cirrus Entertainment Group Reviews (469)

Dear Revdex.com, We have reached out to MrLindberg to bring this matter to a satisfactory resolution. Thank you,DICK’S Sporting Goods

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr***’s complaint regarding his recent bat purchases and our return policyWhile not all products are available for return, we do strive to equip our customers with clear and
convenient options when encountering a product with a manufacturer defectWe apologize that we missed this goal when working with Mr*** at his local storeFor that, we want to offer our sincere apologiesWe have emailed Mr*** an the instructions provided by Mizuno for his bat warranty claim, along with his proof of purchaseAgain, we regret any misunderstanding and inconvenience regarding our return policyThank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, We regret to hear of Mr***'s dissatisfaction with his basketball hoop purchase and the interactions followingWe contacted Mr*** and reached a mutually agreeable resolutionIf Mr*** has any additional questions he can reach us at ###-###-#### Sincerely,Dick's
Sporting Goods

Dear Revdex.com, We regret any inconvenience and disappointment that Ms*** may have experienced related to her online order of a mountain bike. It is always our intent to fulfill every online order quickly and accuratelyWhen it was discovered that the incorrect bike was sent, our team worked
to review all options with Ms*** including reshipping the correct bike, sending out a comparable bike or returning and refunding her purchase.After much discussion, we came to an amicable decision to refund and return the bike. Ms*** was satisfied with the level of service and willingness to help and agreed that a return and refund worked best for her. While her situation was not ideal, our team provided many options for resolution and a very personalized customer service experience with consistent and frequent follow up to ensure her satisfactionThank you, DICK'S Sporting Goods

Dear Revdex.com, We regret to hear of MsXXXXX's frustration regarding our mailing listWe have worked with internal partners to have MsXXXXX removed from the mailing list completely and advised of the time frame that might take due to some mailings being preplannedIf MsXXXXX has any further
questions or concerns she can reach us at ###-###-####. Regards,Dick's Sporting Goods

We regret to hear of XXXXX's dissatisfaction with their relatives' experience at our store locationThe store completed the transaction according to our non-receipted return policy, which is that returns without a receipt will receive a gift card for the lowest selling price nationwideThe
cashier should have asked if there was a Scorecard they could look it up with and we have addressed the way in which the customers felt they were treated as wellIf XXXXX wishes to receive the full value back for the return, they may reach out to us at ###-###-#### with both the purchase and return receipts and we can adjust the amount on the gift card to reflect the purchase price. Sincerely,Dick's Sporting Goods

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customers' satisfaction. It is important to express that DICK’S Sporting Goods regrets any frustration regarding Mr***’s recent online order. DICK’S Sporting Goods is committed to ensuring a positive and friendly
online shopping experience and we certainly understand the needs of a customer to have a timely refund and consistent follow up to an issue. In reviewing this order information, our office was able to determine that Mr***’s refund has been issued in full. The credit was processed in two parts over 1/18/and 1/19/and will post to his bank account in approximately business days from these dates. He also received confirmation of these refunds via the email address on file which provided him a reference number and contact information should he have anymore questions.Again, we regret any inconvenience regarding the online order and refund. Thank you and best regards,DICK'S Sporting GoodsCustomer ServiceTell us why here

Dear Revdex.com, Our records indicate that Mr***’ order was placed on April 26, delivered on May 1 and returned/credited on May 10, We apologize for any confusion, but at all times and for our customer’s convenience, our return policy can be accessed by selecting Return
Policy from the footer of our websiteIn the event of an error with an order, such as with Mr***, it would not be a matter of falling within our return policy as our customer service should assist with a convenient, customer friendly resolutionWe sincerely apologize that this was not the case in follow up to Mr***’ orderHowever, our records indicate that this order has since been refunded in fullRegardless, we have since reached out to Mr*** by phone to apologize, advise that this experience is uncharacteristic and offer a discount on a future order to secure his confidence in our brand. It is our hope that Mr*** gives us another opportunity to provide him with the service he deserves and that we expect. Thank you,DICk’S Sporting Goods

Dear Revdex.com,
DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Beats by DrDre Studio Wireless Headphones on December 1,
It is our desire to ensure each customer has a positive experience
shopping in our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”
“We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”
Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response timeWe understand our customers’ urgency to have their orders shipped on time and without issue and
we truly regret any disappointmentDue to the popularity and high demand of the online Holiday deals, our site did cancel the order as the units in the sizes ordered did deplete during the process of validating the payment and order availabilityWith so much interest in these very special events, product can go quickly in some cases.
Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, We understand our customer's urgency to have their gift selections shipped on time and without issue and therefore, offered our Guaranteed to Get There (GTGT) promotionIn order to qualify, the following terms and conditions needed to be met: Delivery is not made or
attempted by end-of-day on Saturday, December 24, for eligible item(s) Credits are not automatically applied to your account and must be requestedTo request your credit, call Customer Service on or before 11:PM PT on Tuesday January 3, In reviewing Mr***’s referenced online order, he filed his claim and it has been approved as meeting the terms and conditions of the GTGT promotionHis refund has been processed on the original form of payment Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,
The order referenced was placed on November and shows delivered on December The tracking shows that there was a delay in the shipment “Due to operating conditions, your package may be delayed.” It is certainly not ideal to have a shipment delay and we always strive for timely
deliveries, but weather conditions are outside of our control
Thank you,
DICK’S Sporting Goods

Dear Revdex.com,Thank you for giving us the opportunity to investigate this complaint. We are sorry for the delayed response. As of August 5th 2015, we have credited the order the shipping (D&A) fees associated with this order per the customer's request. We recognize the inconvenience
this caused our customer. We were given confirmation that the unit was assembled on 7/22. Our Corporate Team contacted the customer on 8/and left a message stating that the credit they requested was applied and we are working diligently to prevent this type of experience in the future.Sincerely,Dick's Sporting Goods

Dear Revdex.com, We have reached out to Ms*** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,
Our office has successfully worked to bring this customer to a satisfactory resolution
Thank you,DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Ms. *** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, The second charge was for an in-store purchase, not a duplicate chargeThe customer has been contacted and provided this informationThank you,DICK'S Sporting Goods

Dear Revdex.com, We regret to hear that MrXXXXX is not satisfied with our attempts at resolutionWe reached out to him by phone on 5/9/and 5/10/16, then on 5/21/and 5/24/and left our contact information each timeWe are willing to assist MrXXXXX but have not been able to make contact nor have we received contact backIf he has further concerns we can be reached at ***. Thanks,Dick's Sporting Goods

Dear Revdex.com, In reviewing Ms***’s recent online order, we did confirm that the order appears to be lost in transitThe customer contacted our Customer Service team on December 1, and the refund request was submittedWe do see that the refund has since processed back to the original
form of payment used on the order (***) Thank you,DICK’S Sporting Goods

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Address: 345 Court St, Coraopolis, New Hampshire, United States, 15108-3817

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