Cirrus Entertainment Group

As a customer of Dick's, while I can appreciate things such as "quick turnaround times with production", "all sales are final disclosures", and execution against internal processes and policies, none of these things supercede doing the right thing for the customer In the eyes of the customer, having quick turn around times with production, having well-documented disclosures, and strictly adhering to internal processes and policies are all well and great, but truthfully all for naught if in the end your customer(s) are disappointed and unsatisfied In the eyes of your customer, no visible, tangible efforts were made by any Dick's employee (all the way up to executive leadership) to accomodate my request pertaining to this order The executive leadership team has remained silent, cold and distant Unfortunately, throughout this process, the predominant messages were "we can't guarantee" and "unfortunately it's too late." Never at any time through the process did any Dick's employee step up and take ownership to do the right thing for the customer Perhaps this highlights a fundamental deficiency in their customer service and customer experience processes.From your customer's perspective, the issue remains unresolved Your customer remains unhappy and dissatisfied

Dear Revdex.com, Our systems show that Mr***’s online order was placed at 7:PM on December 23, 2016, which would make the following day (Christmas Eve) the first business day Our online orders undergo a processing time (separate from the shipment time frame) of up to business days That being said, the order processed within that time frame with the exception of excluding Christmas day, as our fulfillment locations, mail carriers, etcwere all closedMr [redacted] had requested the order to be intercepted and returned to sender, which was also done per his requestHe has since been refunded for the order Thank you, DICK’S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that MsVinsant may have experienced while attempting to order the Scent Crusher Deluxe Ozone Hunter's Closet on August 21, It is our desire to ensure each customer has a positive experience shopping in our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without noticeThe inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any timeCertain weights, measures and similar descriptions are approximate and are provided for convenience purposes onlyWe attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colorsDespite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SitesFor example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,We are very sorry to hear of MrXXXXX's experience with a recent online orderBelow details are action to resolve this complaint.On July 15, a customer service representative contacted MrXXXXX and informed him that we have the correct putter arranged to be mailed to him from our Asheville, NC storeDue to the multiple issues experienced with the putters shipped, we also extended a gift card for the inconvenience which MrXXXXX accepted.We are taking the feedback and information to our content team to ensure this does not happen to future customers.Sincerely,Dick's Sporting Goods

Dear Revdex.com, We are sorry to hear of MrXXXXX's frustration with his experience ordering a golf club from usMrXXXXX requested to speak with a supervisor with our online team on 4/and we have reached out to him multiple timesA supervisor attempted to reach MrXXXXX through phone and email on 4/19, 4/21, 4/26, and again today 5/but was not able to reach himWe are happy to assist further so if the customer would like any additional assistance he may reach our office at ###-###-####Sincerely,Dick's Sporting Goods

Dear Revdex.com, Our office has successfully worked with the warranty company to bring this customer to a satisfactory resolution Thank you, DICK’S Sporting Goods

Dear Revdex.com, Thank you for notifying us if MrXXXX's complaint We certainly apologize for any defects the customer is experiencing with his Remington shot gun According to our return policy located on the back of each receipt - firearms and ammunition cannot be returned All firearm sales are finalTo offer assistance and maintain a consistent process for all customers, we offer to work with the customer and the manufacturer Our store would be more than happy to send the firearm directly to Remington on MrXXXX's behalf so the firearm can be assessed for defects and any necessary repairs can be completed If MrXXXX needs assistance sending the firearm to Remington he can return to his local store our contact our Corporate Customer Service Team at ###-###-#### and we will help move this forward Sincerely, Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the delay in processing Mr [redacted] ’s returnDue to holiday demand, our return processing center was slightly behindHowever, our records do indicate that the refund of $was processed as of Wednesday, January 5, Again, we apologize for any delays and any inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowField & Stream has offered 20% off my next order, but that is unacceptableI just want Field & Stream to honor their 15% off my previous order as they honored for other customers that same dayAs stated before, they gave the 15% off an order only five hours after my order for the same products

Dear Revdex.com, We have reached out to Ms [redacted] to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, It is always DICK'S Sporting Good's goal to ensure our customers' satisfaction.Please know that we regret any inconvenience or misunderstanding that Mr [redacted] may have experienced related to his product return on 7/30/back on his VISA Debit accountWe researched Mr [redacted] 's refund and see that it went through or register on 7/30/and was successfully submitted through our bank on 7/31/for $If he doesn't already, he should see the funds in his account very shortlyAcross all retail, it is expected that Debit card refunds take approximately 3-business days to fully postMr [redacted] 's refund is still within this timelineIt is our hope that Mr [redacted] continues to make DICK'S Sporting Goods the destination for all of his golf, outdoor and athletic needsIf he still does not see his refund or has more questions, he may contact our customer service team at ###-###-#### Thank you and best regards, DICK'S Sporting Goods Customer Service

Dear Revdex.com, We sincerely regret to hear of Ms [redacted] 's complaint regarding a store visitIn order to review the concerns made by Ms [redacted] , we offered various options to help bring this matter to a satisfactory resolution:We advised Ms [redacted] that we did not have record of a corporate contact, but we asked if she could have provided different contact information, in which we would have entered into her caseIn the event it would be more convenient, we also arranged for her come back to the store to meet with the Store Manager in order to review the coupons and the transaction so that any applicable price adjustments could be madeLastly, we offered our customer service phone number to call us directly to discuss this matter in more detailHowever, all options to assist and resolve this matter were declined by Ms [redacted] Without the additional information or the ability to review the transaction and coupons mentioned, we are unable to assist in the matterThank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Ms [redacted] to successfully resolve her complaint Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, We regret to hear that Mr [redacted] was having difficult redeeming our 10% off promotion for signing up for our emailsTo redeem the offer, a customer must click through the email with the promotion listedThe customer will be automatically redirected to our homepage, where he/she can then shop as usualOnce he/she arrives at the checkout screen, if the items are eligible for the promotion, the discount will automatically appear and be applied to the customer’s order totalIf the items are not eligible, the discount will not appear or be appliedOur exclusions listed can be viewed at any time by selecting “Promo Exclusions” in the footer of our website Thank you, DICK’S Sporting Goods

Dear Revdex.com, We have provided [redacted] the proof of purchase needed to proceed with the claimWe ask that Mr [redacted] reach out to us directly if he needs any additional assistanceThank you, DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availabilityWe understand our customers’ urgency to have their gift selections shipped on time and we truly regret any disappointmentDue to the popularity and high demand of the online Holiday deals, our site did cancel the order as the units in the sizes ordered did deplete during the process of validating the payment and order availabilityWith so much interest in these very special events, product can go quickly in some cases In an effort to attempt to secure our customer’s satisfaction, we offered a 15% discount for Mr [redacted] ’s next orderWe understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Mr [redacted] confidence in another purchase Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, We have worked with our Delivery and Assembly provider to attempt to bring resolution to this matter, but the attempts to reach the customer have been unsuccessfulWe will continue to attempt to reach Mr [redacted] in order to resolve this matter Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Mr [redacted] and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, Dick's Sporting Goods is committed to ensuring a positive customer experience We regret to hear of Ms [redacted] 's experience while shopping online for her "under the weather tent." We strive to make every shopping experience a pleasant one whether online or in store We reviewed Ms [redacted] 's order and processing time and found that it is fulfilling within the expectations set on our web site We try to make sure that our customers have multiple chances to review our shipping policies and timelines before they finalize their transaction If you follow the below link, which is included on each product page, you will see a very detailed description of our shipping terms and conditions I have copied below the portion related to orders with day shipping http://www.dickssportinggoods.com/helpdesk/popup.jsp?display=ship&subdisplay=shi...⇄ When Will My Order Ship? Each product on Dicks.com has an estimated processing time, which is given in business days and provided on the product's pageProcessing times vary based on how your item is being shipped and where it is being fulfilledYour full delivery timeframe includes both processing time and the time your item is in transitBusiness days are Monday to Friday and do not include federal holidays within the United StatesWhat shipping methods are available? DICK'S Sporting Goods offers many fast and convenient shipping methods for items purchased online, including small-item shipping methods, large-item shipping methods and gift cardsGift Card Shipping Methods: Ground shipping, 6-business days Third-Day shipping, 3-business days Overnight shipping, business day Small Item Shipping Methods: Small items include products like apparel and footwearThree shipping methods are available: Standard shipping, 3-business days Two-day shipping, business days One-day shipping, business day Please Note:If you select one or two-day shipping, your order must be received and credit must be approved by p.mEST, or it may not be processed until the next business dayExpedited shipping is available for select productsYou can view complete shipping options for your product in your shopping cartWe also see that Ms [redacted] was issued a percent discount / partial refund for her frustrations as well as bonus points on her loyalty card We believe the issue has been resolved since her order processed and shipped within our well documented estimates and she was given a thorough explanation of shipping times as well as an appeasement Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of Dick's Sporting Goods Thank you and best regards, Dick's Sporting Goods Customer ServiceTell us why here

Dear Revdex.com, In reviewing Mr***’s online order, we show that the order has been delivered as of Friday, December 16, Thank you, Dick's Sporting Goods