Cirrus Entertainment Group

Dear BBB, The credit was processed on 12/3/2016 in the amount of $42.42. The refund was processed back to the original from of payment, VISA. Thank you,DICK'S Sporting Goods

Dear Revdex.com, We have reached issued the credit as of 1/10/and have since reached out to PayPal to ensure that the credit was successfully processedThey have confirmed the credit was processed on their end as wellIn summary, this matter has been resolved Thank you, Dick's Sporting Goods

Thank you for allowing us the opportunity to investigate this customer complaint In regards to the Buy Online Pick Up In Store Promotion - the details are as follows and available at Dick's Sporting Goods.com by clicking on the promotion details icon "Earn $Dick's Cash Code when you spend $when you Buy Online Pick up In store" We are sorry to hear that the promotion wasn't clearly communicated when contacting our customer service team however, the details are posted on the site In regards to the 10% off when signing up for emails - that is a separate email all customers should receive 24-hours after signing up and is to be used to place a future order Exclusions do apply We apologize for the inconvenience How Promotion Works To participate, add the qualifying product to your cart! Earn a $Cash Code with Buy Online Pick Up in Store Purchase of $or MoreBuy Online Pick Up in Store Order must Total $or moreCash Card will not be earned until Order is Picked UpYour Order must be placed by 11:PM EST on June 11, to earn codeYour code will not display in your cart and will be emailed to you between May – June 17, This will depend on when your Order was PlacedCannot be combined with any other promotional offer and it is not valid on previous purchasesHow Cash Code Works Your code will only be redeemable online May 18, until June 25, at 11:PM (EST)You are limited to one DICK’S cash code per customer, per transactionIf you do not receive your code on or around designated date, please check your spam folderFor Cash Code details click “View Offer Types and Exclusions”and navigate to DICK’S Cash Thank you for notifying us of this complaint.Sincerely, Dick's Sporting Goods

Dear Revdex.com, We regret to hear of the delay MrXXXXX has encountered in receiving his basketball hoopWe contacted our allocations team to get one sent to the store for MrXXXXX to pick upOne of the managers reached out to me this morning stating that the hoop has arrived and she called Mr XXXXX to let him know it was available at his convenienceIf MrXXXXX would like to discuss further he can call ###-###-####Sincerely,Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr [redacted] ’s complaint regarding his professional delivery and installation servicesIn reviewing this matter, we do show that the assembly should have been included and we are working diligently on Mr***'s behalf to have the carrier return and assemble the unit(s), as that should have been completed at the time of deliveryThank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the delay in processing Mr [redacted] ’s refundsDue to post-holiday demand, our refund processing team was slightly behindHowever, our records do indicate that the gift cards used on the cancelled items and orders were all revalued as of January 30, Again, we apologize for any delays and any inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

The business responded with all the information that was already included in my complaint They are correct in the fact they sent me a gift care, but isn't it advertisement by posting a model online with a price, and then saying sorry we put the wrong product up I believe that is called a bait and switch In the past, I have been at a store that has had the wrong product on sale and they honored the price even though it was wrong because it was their fault I believe that I should be able to purchase the firearm listed for the price that it was listed It is not my fault the company screwed up and then said they didn't have the product because they did not want to honor the price they had posted They immediately removed the picture and sale price after I brought to their attention they had screwed upIt is a good thing I took a screen shot of the item or I would have no proof I am not asking for a free firearm just the model named in the attached picture for the price stated

Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Mr [redacted] may have experienced related to his online orderAlthough we do show receipt of the reship for both items, as they were sent out with overnight delivery, we have also mailed Mr [redacted] a gift card for the mistakes madeWhile we understand that this does not make up for the service issues, we do hope that we can restore Mr [redacted] 's confidence in another purchase Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the inconvenience surrounding authorization chargesWhen an order is placed, the payment amount is authorized and held by a customer's financial institution at the time the order is placed to confirm the card is validPlease be assured, this is not a charge and this authorization will be removedFor credit or debit cards, this authorization hold usually drops off within -business days, however it depends on your financial institution as to when it is releasedAgain, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Best regards, DICK'S Sporting Goods

Dear Revdex.com, We have attempted to reach out to resolve this matter with MrCain directlyOur attempts have been unsuccessful thus far, but should he need anything additional or want to discuss in more detail, we ask that he respond via the direct contact information provided to him Thank you, DICK'S Sporting Goods

We are truly disappointed to hear of the experience MsXXXX encountered at our store location MsXXXX contacted our Customer Service Department the day of the incident (6/10/2015) and once we received the Revdex.com report a Representative contacted MsXXX again today on 6/11/2015.We have thoroughly documented the incident in a report at our Corporate office The details have been shared the Manager and District Manager that oversees this location We will be closely monitoring this location for similar reports Having the opportunity to investigate this complaint will prevent situations like this from happening in the future.We sincerely thank MxXXX for bringing this matter to our attention We extended a gift card to Ms.XXXX as an extension of our apology and hope she will use this to come back in our store and receive the exceptional customer service we know we are capable of providing.Sincerely,DICK's Sporting Goods

Dear Revdex.com, We want to take this opportunity to apologize for any disappointment in our skate sharpening serviceWe have forwarded this complaint to our Risk Department for handling given the claim of damaged propertyThey have reached out to the customer via the contact information (phone and email) provided and will work to bring the customer to a satisfactory resolution Thank you,DICK'S Sporting Goods

Dear Revdex.com, We again regret to hear of any confusion, frustration or miscommunication regarding Ms***'s order or our promotional offersHowever, we can confirm that the order was in fact canceled due to a pricing error Thank you,DICK'S Sporting Goods

I was called by Dicks sporting goods, however I was not able to call them back for a couple of days, at which time I left a vm to let them know that I worked during their business hours and it was hard for me to call them, asked them to please email me instead and gave them my email, after receiving the response that they had called me different times and to call them I had to actually take time off from my work to make that call, advised them at the time what happened and the agent Cheyenne said if Dicks could not find the bike then they would have to replace it, I asked them to correspond via email because it was something I could check thru out the day, Cheyenne was the person of contact at Dicks and she advised she would email meWill wait for their answer Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI called Customer Service today, to verify the amounts credited to my gift CArds of the listed in your email are correct thank you for that However, the first one on your list of 6/8/states that the Current balance on card # is $162.29; I was told today that it only holds a balance of $According to your math in the columnthe total should be $$ Pls correct this amount and I will be happy to resolve this complaint Regards, [redacted]

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the delay in processing Mr***'s returnDue to holiday demand, our return processing center was behindHowever, our records do indicate that the refund has since been processed as of Thursday, January 26, Again, we apologize for any delays and any inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

Dear Revdex.com, We again want to take this opportunity to apologize for Ms [redacted] experience with the poor service and frustration with the referenced promotionIt is important to note that the details provided by Ms [redacted] were addressed with upper management that oversees the store as we are constantly looking for customer insight to allow us to make improvements in the customer experience It is also important to note that in the event that a consumer has questions regarding a coupon and/or promotion, our associates and managers, can assist a customer in aligning the promotion/coupons with the applicable merchandiseWe apologize this did not occur as we expect, but we hope that Ms [redacted] gives us an opportunity in the future to provide her the level of service that we expect and that she deserves Again, we regret any frustration or inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

Dear Revdex.com, In an effort to overcome Mr [redacted] 's disappointment with our promotional offer, we have reached out to him directly in hopes to bring this matter to a satisfactory resolution.Thank you,DICK'S Sporting Goods

Dear Revdex.com, Our office has attempted to reach Mr [redacted] numerous times without success Regardless, our records indicate that the item was delivered on December 17, Thank you, DICK’S Sporting Goods

Dear Revdex.com, In reviewing this matter, our records indicate that this matter has been resolved as of May when the customer was provide the receipt after the additional information was provided Additionally, the request for a receipt was submitted, but the details of the how the merchandise performed was not reportedThe additional information provided to us was reported by our team to our Risk department Thank you, DICK'S Sporting Goods