Cirrus Entertainment Group

Dear Revdex.com, We want to apologize for the delay in processing the refund back to the gift card used on the order that was in turn cancelledHowever, our customer service teams and our various systems were over capacity in follow up to the HolidaysThe gift card has since been refunded and
redeemed on a new online orderThe new online order is scheduled to deliver via UPS on January 23, Thank you, DICK’S Sporting Goods

Dear Revdex.com, We regret to hear of MrXXXXX's frustration with his purchase and that it was missing partsAt this point, the parts that were reshipped to the customer were out for delivery on 5/We attempted to follow up with MrXXXXX after the delivery to ensure satisfaction but were not able
to connectIf the matter is still unresolved MrXXXXX is welcome to reach out to us at *** and we will be happy to assist. Sincerely, Dick's Sporting Goods

Dear Revdex.com, We certainly apologize for any confusion and disappointment, but the Mossberg Shotgun Barrel is only available in store at this timeFor our customer's convenience, we do provide items such as the shotgun online with the ability to 'Check Store Availability.' Thank you,DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that Mr*** experienced, which resulted in an order cancellation. Ideally, we would like to remain in stock on
all merchandise and we regret the unpredictable inventory status’ onlineAgain, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.At DICK'S Sporting Goods, our mission is relentless improvement and your feedback surely helps!Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, We have reached out to the customer to bring this matter to a satisfactory resolution Thank you, DICK’S Sporting Goods

Dear Revdex.com, We regret to hear of MrXXXXX's frustration with our store and the sale pricing for the sleeping bagThe manager did provide MrXXXXX with the correct information, that it was indeed 50% off of the original price of $199.99, which would make it $99.99, and not the
$149.99 it is currently selling forWe have taken action to document this feedback and forward it to the appropriate individuals at the corporate office to ensure more clear signage in our stores for the futureIf MrXXXXX has any additional questions he may contact our office at ###-###-####. Sincerely,Dick's Sporting Goods

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear Revdex.com,
We have reached out directly to Ms*** to discuss her experience in more detailWe have successfully worked to bring this matter to a satisfactory resolution
Thank you,
Dick's Sporting Goods

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that that Ms*** experiencedWith so much interest in special promotions, product can go quickly in some cases.
Ideally, we would like to remain in stock on all advertised goodsAdvertised items are limited to stock on hand and we regret the unpredictable inventory status’ onlineThank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, Our systems show that Ms***’s online order was placed after 12PM EST on 1/11/2017, which would make the following day the first business day. Our online orders undergo a processing time (separate from the shipment time frame) of up to business daysThat being said,
the order processed well within that time frame and the order was then delivered by 10:AM on 1/13/2017. Regardless, we certainly never want to cause our customers frustration and therefore, as a one-time courtesy, we have processed a credit for the shipping back to the original form of payment used on the order Thank you, DICK’S Sporting Goods

Dear Revdex.com, We have reached out to Mr*** to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Again, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms*** may have experienced while attempting to order the Nikon ProStaff 10xbinocularsWe have shared her feedback with our Marketing and Buying teams

Dear Revdex.com, We have reached out to Ms*** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Dear Revdex.com, We regret to hear of MrXXXXX's dissatisfaction with the telemarketing contacts he has been receivingWe do not sell, rent or trade customers' Personal Information to third parties, as detailed by our Privacy Policy which can be found at
http://www.dickssportinggoods.com/helpdesk/index.jsp?display=safety&subdisplay=p...⇄ MrXXXXX has any additional questions he can contact our office at ###-###-####. Sincerely,Dick's Sporting Goods

We are sorry to learn of Ms XXX's experience at our Dick's Sporting Goods store. We have attempted to contact MsXXXX directly by phone to more personally address her complaint. We were unsuccessful in our attempts on 6/12/and 6/16/to reach MsXXXX.We have left several
messages with direct contact information for MsXXXX. We do want to assure MsXXXX that her complaint has been taken seriously and we have sent the information to the District Manager that oversees the CA area. It is our hope that with this feedback we can continue to monitor for any trends and make the necessary improvements to prevent a similar occurrence in the future.If MsXXXX would like to speak to our Corporate Customer Service Team we advise contacting us directly at ***.Sincerely,DICK's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, We have reached out to Ms. Zimmerman and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

We sincerely apologize for the continued delays surrounding repairs for MsXXXXX's bike.We have reached out to the store to identify what was holding up the completion of MsXXXXX's bike repair. The store has been waiting for a part for an extended period of time and was unable to provide a
date for completion. It was decided that the best resolution for MsXXXX was to exchange the bike.Our Corporate Customer Service Team notified MsXXXX of the approved exchange on 5/21/2015. We also informed the store that MsXXXXX would be returning to the store for the exchange.We again apologize for the poor communication surrounding this repair and resolved the matter per the customer's wishes.Sincerely, Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr*** complaint regarding the fishing reel Our records indicate that our office was contacted by MrDavolio on May 9, where our agent reviewed his concern and
request and then researched the matter with the store managerIt was at that time, our office received information that the product desired was no longer in stock and that MrDavolio was offered a discount on a comparable itemMrDavolio found that offer to be unsatisfactory initiallyRegrettably, our store was/is unable to offer the $sale price for an entry-level reel for the superior reel priced at $We believe our offer to assist in locating a comparable reel at a discount was fair and reasonableThis was discussed in detail with MrDavolio and he accepted the offerHe was going to research the reels and contact the supervisor and/or store manager for further assistance Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

Dear Revdex.com, We apologize for the mix up with the brand of the MrXXXXX's shoesBecause they are Nike shoes, for any defects the customer would contact Nike at *** since it is within their warranty periodIf MrXXXXX has further questions he can reach us at
###-###-####. Sincerely, Dick's Sporting Goods