Cirrus Entertainment Group

Dear Revdex.com,As previously noted, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Thank you, DICK’S Sporting Goods

We regret to hear of MsXXXXX's dissatisfaction with our sale on North Face itemsBy clicking on the email advertisement and our website the customer could view the specific styles of the North Face and other winter gear that was included in the saleItems that were not included in the sale were
not listed on the sale pageThe pants that MsXXXXX purchased were not included in the sale as listed on the website, therefore we will not be honoring the 40% offIf MsXXXXX has any further questions she can call us at ###-###-####. Sincerely,Dick's Sporting Goods

Dear Revdex.com, We regret to hear of MrXXXXX's dissatisfaction with the charges for his online orderOnce MrXXXXX placed his order, customer service placed an authorization hold on his card for the total of $The customer actually gets charged once the order ships, so because the order
shipped from two different fulfillment centers he was charged twice on 9/7, once for $and once for $The original authorization hold of $was removed by our customer service team on 9/so it should have dropped off of MrXXXXX's accountIf it has not, MrXXXXX would need to file a dispute with his bank, as we confirmed he was charged the proper amount based on our processesIf MrXXXXX has any further questions he can reach us at ###-###-####. Sincerely, Dick's Sporting Goods

Dear Revdex.com,Thank you for allowing us to investigate this situation. We apologize for any disappointment MrXXXX encountered when shopping online with us. The 20% offer did have additional exclusions outside of PING. When clicking on "Details" of the offer our products listed on our
exclusions list were not eligible for the 20% off. Unfortunately, Garmin is one of the products listed under our exclusions. We apologize if the details were unclear and appreciate the feedback. We will certainly share this with our Marketing and Promotions Team for future improvements to our site messaging. Sincerely,Dick's Sporting Goods

*** *** I have friends who in fact did receive the DrDre headphoes at the advertised priceI also spoke to your repwho told me to check store availability bc they said the stores were out of themI did in fact do as they said, and they were not out, but refused to honor the price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand I have days to reject or accept - however I have not received payment*** contacted me 2/informing me that the claim would be paid and I should expect the check this weekI called *** yesterday and left a voicemail for Rebecca that I still have not received paymentAs soon as I receive payment I will accept the response
Regards,
*** ***

Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Field & Stream Wilderness Cabin Person Tent on June 8, 2017. It is our desire to ensure each customer
has a positive experience shopping in our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without noticeThe inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any timeCertain weights, measures and similar descriptions are approximate and are provided for convenience purposes onlyWe attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colorsDespite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SitesFor example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK’S Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the email that I received from them, (attached)so different reasons now why they are not paying for the coat. But in the email the item was part of the GHD promotion and was canceled, so they could not pay on the promotion even though the item was in stock. I called minutes after I received the cancelation email and they put it in the system and I received the coat after the Christmas holiday.
Regards,
*** ***

Dear Revdex.com, We were unable to reach the customer by phone, but have credited the $for any confusion with our price match policyThank you,DICK'S Sporting Goods

Dear Revdex.com, For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”"Confirmation, Cancellation and CouponsWhile it is our practice to confirm online orders via email, the receipt of an email order confirmation does not constitute our acceptance of an order nor our confirmation of an offer to sell a product or serviceWe reserve the right, without prior notice and at any time: (a) to limit the order quantity on any product or service and/or to refuse service or fulfillment of any order or to any customer; (b) to discontinue any product or service; (c) to bar any user from making or completing a transaction; and (d) to limit or impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion. For clarification, orders may be limited or cancelled at any time including after receipt of a confirmation or shipping emailWe also may require additional information and/or verification of information prior to the acceptance and/or shipment of any order."Thank you, DICK'S Sporting Goods

Dear Revdex.com, We apologize for the day in processing the credit promised to Mr***, but the credit has since been processed Thank you,Dick's Sporting Goods

We regret to hear of MrXXXXX's frustration with the availability of ammunition at his local storeWhen we run advertisements in a specific area, the stores in that area are sent stock of the merchandise that is advertisedWe reached out to our buyer to see if we could get some of the LR
ammunition allocated to MrXXXXX's local store, and our buyer informed us that there were a number of units on hand of different ammunition that we have had on sale within the last two weeksWe called MrXXXXX on 10/and left a voicemail informing him there was merchandise available at his local store and provided him with our direct contact information if he wanted us to have the store set some aside for himWe have not heard back from him at this point. Thank you and best regards,Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***i have made attempt contact them no response they are just telling your company better busses bureau what want hear so you think they are correct problem they have you fooled

Dear Revdex.com, We regret to hear of Mr***'s dissatisfaction with a recent purchase and the terms of the financing on his new credit account. We shared his concerns with *** *** which manages all customer credit card accounts. *** was kind enough to credit his account for
$eliminating the interest charges he accrued. They also apologized for the poor service delivered by one of their representatives and assured us they will continue to monitor interactions for any service gapsThe refund of his interest charge was completed back on 12/4/and they supplied a customer service number to Mr*** if he had any additional concernsAgain, we regret any inconvenience caused by Mr***'s new credit card but are confident that the steps taken to remove his interest charge were sufficient to resolve his issueThank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, It is our understanding that the Delivery and Assembly company and Mr*** have been corresponding to bring this matter to a satisfactory resolution Thank you, DICK’S Sporting Goods

Dear Revdex.com, We regret to hear of MrXXXXX's frustration with his purchase and our return policyWe made contact with MrXXXXX by phone and reached an amenable solutionIf he has any further concerns he can contact our office at ###-###-####. Sincerely, Dick's Sporting Goods

Dear Revdex.com,
DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any disappointment that Ms***'s may have experienced, as we understand our customer's urgency to have their gift selections shipped on time and without
issueHowever, our "Guaranteed To Get There" (GTGT) promotion was limited to some exclusions and terms and conditionsRegretfully, Ms***'s order did not meet the requirementsThe Razor ALux Kick Scooter was not designated as a qualifying GTGT item
Again, we regret and misunderstanding or inconvenience regarding our GTGT promotion
Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, In reviewing this matter, we do see that Ms*** contacted the office of Synchrony Financial, which manages the credit cardThe purchase was originally placed on a month promotion, but when Ms*** spoke to a supervisor on May 13, 2015, the promotion was extended to months as a
one time courtesy due to the confusion and inconvenienceThe interest charges were waived and it was explained that we did not have an offering for an month promotionThank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Mr*** and successfully worked to bring this matter to a satisfactory resolution Thank you, Dick's Sporting Goods

Revdex.com: To be clecomplaint was not that I was unable to claim a prizeMy complaint was that the "raffle" I signed up for turned out to be a scam and I was receiving fraudulent calls telling me I'd won things I had clearly not wonThe business did reach out to me with an apology (which I appreciate most of all) and a gift card as a peace offeringI accepted it, and am satisfied with the resolution, provided this practice does not continue. Thank you,***
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