Cirrus Entertainment Group

Dear Revdex.com, We regret to hear of Mr. xxxxx's dissatisfaction with a recent online order.  It is always DICK'S Sporting Goods goal to provide and exceptional online shopping experience.  We reached out to Mr. xxxxxx to make sure that he got a full refund on the item he did not receive. ...

We were happy to meet his expectations and reach an amenable resolution. It is our hope that Mr. xxxxxx continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor needs. If Mr. xxxxxx has any other questions or concerns, he may contact our Customer Service team at 1-866-677-4771.Thank you and best regards, DICK'S Sporting Goods Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11887285, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,
We have reached out to Ms. [redacted] and successfully worked to bring this matter to a satisfactory resolution.
Thank you,
Dick's Sporting Goods

Dear Revdex.com,Mr. XXXXX reached out to us by email on 2/14 and 2/15, through social media on 2/15 and contacted us through the Revdex.com on 2/16. In response to all of these contacts, a senior agent from our office called out to Mr. XXXXX to discuss any of the issues mentioned in his complaint. After addressing his concern of the way he was treated in the store, we asked how else we could assist him and he said that was all. In addition, we have information that Mr. XXXXX has been getting discounts at the store and may be engaging in the unauthorized resale of Field & Stream merchandise (owned and operated by Dick's Sporting Goods). The volume at which Mr. XXXXX is purchasing Field & Stream merchandise indicates that he may be acting in a commercial capacity. Not only are his practices unauthorized, but they are also in breach our numerous vendor agreements and our Terms of Use,    http://www.dickssportinggoods.com/helpdesk/index.jsp?display=safety&subdispl...⇄ both of which preclude such activity. If Mr. XXXXX has any additional questions he can contact our office at ###-###-####.Sincerely, Dick's Sporting Goods

Dear Revdex.com,
We have reached out to Mr. [redacted] to reassure him that the promotional ammunition is en route to his local store and we will follow up with him upon its arrival.
Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,   We have reached out to Mr. Olson and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Mr. XXXXX contacted our office on November 16, 2015 and spoke with one of our agents. We offered him an appeasement which he accepted and we notified the store of his contact with our office. We are using Mr. XXXXX's feedback to address pricing issues in our store from the way it is scanned in our...

system to the signage and tags. If Mr. XXXXX would like to speak further on this issue he may contact us at ###-###-#### and any of our representatives can assist him. Regards,Dick's Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive shopping experience and we would like to apologize for the lack of product availability. Ideally, we would like to remain in stock on all advertised goods. Advertised items are limited to stock on hand and in reviewing this matter,...

we show that we extended efforts to help Mr. [redacted] locate the firearm. It is important to note that our advertisements for firearms online disclose, "Sold In-Store Only" and we provide a link to our Store Locator. After Mr. [redacted] visited our stores to locate the particular firearm, he contacted our office via email and we followed up via phone to advise him that we had checked all of his local stores. We had found the 30 OT 6, but this was not the exact firearm the customer wanted. We extended efforts to try to locate it for him, but unfortunately his neighboring stores were out of stock. Thank you and best regards, DICK'S Sporting Goods

7/20/2016Dear Revdex.com Thank you for allowing us the opportunity to review this complaint.  We are so sorry for the frustrating experience and we want to Mr. XXXXX that we have taken the appropriate steps to coach the representative involved and ensure they follow the proper escalation protocol...

when requested.Mr. XXX was contacted on July 18th and advised that a credit for this promotion would be applied to his order.  We are very sorry that it had to get to the level of filing a Revdex.com complaint to get to this resolution the customer accepted.  We consider this matter resolved.  We apologize for the inconvenience. Sincerely,Dick's Sporting Goods

Dear Revdex.com,
We are not sure the confusion, but the email stated that you would be refunded. The total refund will be $1306.48, which was the total paid during the transaction on 9/10/2015. That total reflects the following: $120.00 delivery and service fee, $199.99 cardio plan and the unit at...

$899.98 (plus applicable tax).
Thank you,
DICK'S Sporting Goods

Dear Revdex.com, We are sorry to hear of Mr. XXXXX's experience with ordering an air hockey table online. We reached out to Mr. XXXXX and have honored the sale price on that item, as it is back in stock. In addition, we are using his feedback to do further research into our processes and evaluate...

which areas need improvement. If Mr. XXXXX needs any additional help he has my direct line and can reach out by phone or email, or can call ###-###-####. Sincerely,Dick's Sporting Goods

I am not willing to accept their admission of error and request to close complaint as they have not yet completed their assurances of (1) a new proof of purchasae (without which I have been told by Sole and the Warranty company that I cannot receive any service -- the extended warranty company reminded me that I have lost more than a month on the original warranty date as well) and (2) the $240 compensation. I spoke to Jessica yesterday and she told me is "working on it" but based upon prior dealings with DSG I will be satisfied when this is completed but do not have faith in their promises. Will advise if and when I receive the above items.

Dear Revdex.com,
We have reached out to Mr. [redacted] to apologize for any confusion surrounding our "Buy 1, Get 1" promotion, as well as the delay in having his concern addressed and properly handled. We have worked to bring Mr. [redacted] to a satisfactory resolution.
Thank you and best regards,DICK'S Sporting...

Goods

Dear Revdex.com,   We have reached out to Mr. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,   DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr. [redacted] may have experienced. Our records do indicate that Mr. [redacted]'s item was shipped and delivered on December 30,...

2016.   We understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:        What is the "Guaranteed To Get There" (GTGT) promotion?      This is a program where we guarantee delivery of certain item(s) by 12/24/16 or the customer will get their item(s) for free.        Who will qualify? (Must meet ALL criteria below) Eligible items indicated with the “Guaranteed Holiday Delivery” tag and noted as “Usually ships in 1-2 business days”Delivery Methods:  Orders received and cleared credit authorization before 11:59 PM PT on Monday, December 19, 2016 for Standard Shipping, before 11:59 PM PT on Tuesday, December 20, 2016 for 2- Day Shipping, or before 11:59 PM PT on Wednesday, December 21, 2016 for 1- Day ShippingOrders shipped to a valid address in the contiguous United StatesAttempted delivery on or before Saturday December 24, 2016 satisfies this offer   Again, we regret and misunderstanding or inconvenience regarding our GTGT promotion.   Thank you and best regards, DICK'S Sporting Goods

In reviewing this matter, our records indicate that Mr. [redacted] contacted our office on December 31, 2015 regarding this matter. Our representative attempted to locate the requested merchandise for Mr. [redacted] and in successfully doing so, arranged for the firearm to be allocated to Mr. [redacted]'s local...

store. However, upon the firearm's arrival, it was found to be the wrong model. In researching the issue further, the requested firearm was no longer available. In order to further assist and make up for any frustration, Mr. [redacted] was offered  a $30.00 gift card to use towards the purchase of another firearm, or anything else in store or online. This resolution was discussed and accepted by Mr. [redacted] on January 28, 2016. The gift card was sent out that same day, January 28, 2016.
Thank you,DICK'S Sporting Goods

Dear Revdex.com,   We have attempted to connect with Ms. [redacted] via phone on multiple occasions to resolve this matter. As discussed via phone, Ms. [redacted] has committed to following up with the receipt information so that we may properly assist. This matter is considered closed at this time...

until we hear back from Ms. [redacted].   Thank you, DICK’S Sporting Goods

We are very sorry to hear how the merchandise Ms. XXXX ordered on dickssportinggoods.com arrived.  That is certainly not what we expect.  The item was shipped directly from our warehouse but it is evident our Quality Control process failed to thoroughly inspect the merchandise before...

departure.Our Customer Service Team has spoken directly with Ms. XXXX.  She was able to purchase the merchandise from another retailer but at an additional $40.00 charge.  We offered Ms. XXXX a $15 cash code and a $25.00 gift card to cover the additional cost she accrued from ordering with another retailer.  Ms.XXXX has accepted our offer and we again apologize for the disappointing experience.  Thank you for allowing us the opportunity to investigate and improve our customer experience.Sincerely,Dick's Sporting Goods

Dear Revdex.com,   We regret to hear that Mr. [redacted] was having difficult redeeming our 10% off promotion for signing up for our emails. To redeem the offer, a customer must click through the email with the promotion listed. The customer will be automatically redirected to our homepage, where he/she...

can then shop as usual. Once he/she arrives at the checkout screen, if the items are eligible for the promotion, the discount will automatically appear and be applied to the customer’s order total. If the items are not eligible, the discount will not appear or be applied. Our exclusions listed can be viewed at any time by selecting “Promo Exclusions” in the footer of our website.   Thank you, DICK’S Sporting Goods

Dear Revdex.com,   We have reached out to Ms. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods