Cirrus Entertainment Group

Dear Revdex.com,  We have reached out to Ms. [redacted] and successfully worked to bring this matter to a satisfactory resolution.  Thank you,Dick's Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr.  [redacted] have experienced while attempting to order the Field & Stream Wilderness Cabin 10 Person Tent on June 8, 2017.    It is our desire to ensure each customer has a...

positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”   “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. The inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any time. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colors. Despite our efforts, the information on the Sites [redacted] occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Sites. For example, products or services included on a Site [redacted] be unavailable, [redacted] have different attributes than those listed, or [redacted] carry a different price than what is stated on the Site. In the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.”   Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.   Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,  We have attempted to reach Ms. [redacted] via phone on numerous occasions and have since followed up via email, but have yet to successfully reach her. We will continue to attempt to make contact until we bring this matter to a satisfactory resolution.  Thank you,DICK'S...

Sporting Goods

Dear Revdex.com,  We have reached out to Mr. [redacted] to address his concerns and are working through a satisfactory resolution.  Thank you,Dick's Sporting Goods

Dear Revdex.com,   We regret to hear that Ms. XXXXXX was having difficult receiving her prize from the local fair. We reached out to Ms. XXXXXX and offered a resolution which was mutually acceptable. If she needs additional assistance she can reach out to us by phone or email.   Thank you,...

DICK’S Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the delay in processing Mr. [redacted]’s return. Due to holiday demand, our return processing center was slightly behind. However, our records do...

indicate that the refund of $53.16 was processed as of Wednesday, January 5, 2017.     Again, we apologize for any delays and any inconvenience regarding this situation on behalf of DICK’S Sporting Goods.   Thank you, DICK’S Sporting Goods

Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his online order. Although we do show receipt of the reship for both items, as they were sent out with overnight delivery, we have also mailed Mr. [redacted] a gift card for the...

mistakes made. While we understand that this does not make up for the service issues, we do hope that we can restore Mr. [redacted]'s confidence in another purchase.  Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,
For the purpose of clarification, the "Earn $20 back in rewards with a total gift card purchase of $100 or more" promotion was valid from November 29, 2015 through December 5, 2015. In reviewing Ms. [redacted]'s loyalty account, her $100 gift card purchase was made on December 8, 2015....

However, our records indicate that Ms. [redacted] already contacted our offices and as a one-time courtesy, 600 points (equates to a $20 reward) were already added to her loyalty account.
It is important to note that we do disclose to our loyalty account holders, that our rewards are only processed once a month.  So if a customer qualifies for a Reward the day after we process a Rewards cycle, it could be up to 30 days before their Reward is available to redeem online and 50 days before they receive it in the mail.
          If a customer has opted to receive their Rewards via mail, they will receive it within approximately 50 days of qualifying.
          If a customer is signed up for eRewards, they will receive their Rewards via email within approximately 30 days of qualifying.
          A customer can also print their available Rewards by logging in to MyScoreCardAccount.com and clicking "View Rewards" under "My Account."
Lastly, a customer can see when their points convert into a Reward by logging in to MyScoreCardAccount.com and visiting the "My Points" section under "My Account."
Thank you,DICK'S Sporting Goods

Dear Revdex.com,   DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or confusion that Ms. [redacted] may have experienced. We have since confirmed that the order was cancelled on December 19 per her...

request.   Additionally, we understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:        What is the "Guaranteed To Get There" (GTGT) promotion?      This is a program where we guarantee delivery of certain item(s) by 12/24/16 or the customer will get their item(s) for free.        Who will qualify? (Must meet ALL criteria below) Eligible items indicated with the “Guaranteed Holiday Delivery” tag and noted as “Usually ships in 1-2 business days”Delivery Methods:  Orders received and cleared credit authorization before 11:59 PM PT on Monday, December 19, 2016 for Standard Shipping, before 11:59 PM PT on Tuesday, December 20, 2016 for 2- Day Shipping, or before 11:59 PM PT on Wednesday, December 21, 2016 for 1- Day ShippingOrders shipped to a valid address in the contiguous United StatesAttempted delivery on or before Saturday December 24, 2016 satisfies this offer   Again, we regret and misunderstanding or inconvenience regarding our GTGT promotion, but the item ordered was not eligible for delivery before Christmas.   Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, The credit was processed on 12/3/2016 in the amount of $42.42. The refund was processed back to the original from of payment, VISA. Thank you,DICK'S Sporting Goods

We are sorry to hear of Mr. XXXXX's experience with his Buy Online, Pick up In Store order at the Fashion Island, CA store location. We looked into this further and have addressed the customer service issues and reviewed the process for these orders at the store level. In addition, we do see that...

the customer was refunded for the duplicate charge.We reached out to Mr. XXXXX on 7/27/15 and left a voicemail to speak with him further about his concerns. He is still more than welcome to call us back if he has any additional comments or questions at ###-###-####.Sincerely,Dick's Sporting Goods

Dear Revdex.com,
We understand Mr. [redacted]'s frustration regarding our merchandise being out-of -stock during promotions. While advertisements in our circulars do go out, they are being sent out district wide. This means that not all stores may receive the same amount of the inventory as the other neighboring stores. It is certainly not our intent to make our customers upset. We have forwarded and shared Mr. [redacted]'s feedback and concerns with the appropriate business partners.
Thank you,DICK'S Sporting Goods

In reviewing this matter, our records indicate that Ms. [redacted] online order has been refunded as of April 11, 2017. In follow up to Mr. [redacted] online order, the original gift card was revalued. On April 18, 2017, Ms. [redacted] reached out to customer service again and it was reported that the...

originally used gift card was no longer in her possession. At that time, a replacement gift card was mailed directly to the address on file. Thank you,DICK’S Sporting Goods

Dear Revdex.com,  We have reached out to Mr. Stern and successfully worked to bring this matter to a satisfactory resolution.  Thank you,Dick's Sporting Goods

Dear Revdex.com,   Our records indicate that the referenced online order has been refunded for all returned merchandise.   Thank you, DICK’S Sporting Goods

Dear Revdex.com,
DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience that Mr. [redacted] may have experienced related to his recent purchase.
In reviewing this matter, our records indicate that Mr. [redacted]...

reached out to our office to file his "Guaranteed To Get There" claim and we apologize for any delay in communicating the processing of his claim while it was in a "under review" status. We have since reached out to Mr. [redacted] to apologize for the delay and assist with processing his claim and approved credit. 
Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,We are very sorry to hear of Mr. XXXXX's experience with a recent online order. Below details are action to resolve this complaint.On July 15, 2015 a customer service representative contacted Mr. XXXXX and informed him that we have the correct putter arranged to be mailed to him from our...

Asheville, NC store. Due to the multiple issues experienced with the putters shipped, we also extended a gift card for the inconvenience which Mr. XXXXX accepted.We are taking the feedback and information to our content team to ensure this does not happen to future customers.Sincerely,Dick's Sporting Goods

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I placed my order on Dec. 19. On Dec. 22, I was told in online chat that the item should have a tracking number by "end of day" and should still arrive by Christmas (see attached). It did not, and I received no communication about my order until Dec. 27, when it was cancelled. I do not accept the validity of a "free by Christmas" guarantee that can simply be labeled as "cancelled" two days AFTER CHRISTMAS, and then say it doesn't fit the criteria of the program. This is false advertising, and especially offensive as the item is still available on their site, and there was no valid reason to not ship it out to me as was promised.

Dear Revdex.com, We want to take this opportunity to offer our sincere apologies for the delays associated with the refund for Ms. [redacted]'s online order. When an item is refused upon delivery, the process can be delayed, especially around Holiday, as we await confirmation of the return to the...

vendor. In reviewing this matter, we show that Ms. [redacted]'s order has since been refunded for the full amount. Thank you,DICK'S Sporting Goods