Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's concerns. Please be advised we will also be responding to the Consumer Financial Protection Bureau in response to a similar complaint. We will be providing a...

detailed resolution to Ms. [redacted] by way of letter once our research has been completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] September 30, 2016.  A detailed response with enclosures has been communicated...

to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the rebuttal complaint from the customer referenced below.Please be assured we are working as quickly as possible to respond to our customer's concerns.A detailed response will be communicated directly to Ms. [redacted] by way of letter. This message is merely an interim response until our research is completed.  Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on October 6, 2015.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr....

[redacted] by way of telephone or letter. This message is merely an interim response until our research is completed.  Sincerely,Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on June 29, 2017.  A detailed response has been communicated to the customer by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 In regards to claim #[redacted]. the issue is absolutely NOT resolved. I do not want the case closed. [redacted] has not resolved this at all.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. Blocker...

by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I received a phone call from Citizens Financial after my original complaint with the Revdex.com.  I informed the caller his response (which was to send a release of lien) was totally unacceptable.  With a release of lien, it will still cost us $25 to get a title.Citizens Financial never sent us the original title, so we are requesting either a duplicate title provided by them or the $25 as reimbursement to us for never having received a title for a car paid off completely in 2012. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on July 31, 2015.  A detailed response with enclosures has been communicated to the...

customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on November 21,  2017.  A detailed response has been communicated to the...

customer by way of letter.                         Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
It is a great disappointment that the bank “considers this matter closed” after taking no action and making no effort toaddress their misdeeds.Our detailed and careful notes on all correspondence with the bank (by one of us who has spent more than 20 years working in the banking industry) clearly show that the bank made an increase in the agreed upon interest rate without any re-disclosure or amendment to the construction/permanent mortgage loan commitment letter through any means whatsoever.  The bank claims that verbal notification was given, which never happened – a factthat is completely documented by our detailed and careful notes.  Not to mention the fact that a verbal notification of any increase in the agreed upon interest rate without any written re-disclosure or amendment to the construction/permanent mortgage loan commitment letter represents truly unprofessional, unethical and deceitful behavior by the bank.  Despite these facts, the bank refuses to do anything to address their misdeeds.We hope Revdex.com will take appropriate action.  We hope no one will ever have to experience what we went through, which is far more likely to be the case if one deals with Citizens Bank, given the bank’s stance in response to its misdeeds in our case.  We will look elsewhere for any future banking needs and, based on our dealings with the bank, we strongly recommend that others do the same.We are seriously exploring legal options, although our pockets are not as deep as those of Citizens Bank and they seem content in taking no action and making no effort to address their misdeeds.  Once again, we hope Revdex.com will take appropriate action.  We have also reached out to governmentagencies to do the same.Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on September 23, 2015.  A detailed response has been...

communicated to the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. We appreciate the bank's decision to further research our complaint.  We hope that this will bear fruit.  While we are hopeful that the bank will properly rectify the situation, we have not heard back from them as of yet and must respond within 10 days.  We therefore are forced to reject the bank's response at this time.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
#[redacted] FROM [redacted]---PLEASE RE-OPEN CASE--I CLOSED IT IN ERROR THANKS-------NEW INFO CITIZENS BANK CALLED AND INFORMED ME I HAVE TO GO THROUGH MY BANK---THEY LIED  MY BANK DOES NOT SERVICE THERE AMT AT [redacted], AND STATED THEY CAN NOT HELP    THANKS [redacted]   WORK #[redacted] Regards,
[redacted]