Citizens Financial Group, Inc.

Revdex.com and Citizen's Bank:Thank you for your time and for investigating this situation!Citizen's Bank has acknowledged and resolved the problem. I don't believe this issue should have went this far or took this much effort, but I am happy now that my ACH bank account isn't accessible anymore merely using the last four of my social security number!
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on November 7, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of...

telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received the letter but they did nothing to correct their bad practice of deciving or tricking their customers. They also had all the information incorrect.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on March 15, 2018.  A detailed response has been communicated to the customer...

by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on October 7, 2016.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's concerns. Please be advised we will also be responding to the Consumer Financial Protection Bureau in response to a similar complaint. We will be providing a...

detailed resolution to Ms. [redacted] by way of letter once our research has been completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  Until I see the contents of their letter they are mailing I will not be accepting any resolutions from them.  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 In regards to claim #[redacted]. the issue is absolutely NOT resolved. I do not want the case closed. [redacted] has not resolved this at all.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on June 29, 2017.  A detailed response has been communicated to the customer by way of letter.     Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on July 31, 2015.  A detailed response with enclosures has been communicated to the...

customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr....

[redacted] by way of telephone or letter. This message is merely an interim response until our research is completed.  Sincerely,Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. Blocker...

by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on November 21,  2017.  A detailed response has been communicated to the...

customer by way of letter.                         Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I received a phone call from Citizens Financial after my original complaint with the Revdex.com.  I informed the caller his response (which was to send a release of lien) was totally unacceptable.  With a release of lien, it will still cost us $25 to get a title.Citizens Financial never sent us the original title, so we are requesting either a duplicate title provided by them or the $25 as reimbursement to us for never having received a title for a car paid off completely in 2012. 
Regards,
[redacted]

.We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follow-up with Mr. [redacted] directly. A detailed response will be communicated to our...

customer by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I have not heard any response from this company as of yet I am still trying to have this issue resolved but I am not getting any resolution from the business. I have been told by [redacted] that she turned the informtion over to the business office when I talked to her on June 14. 2016 and if she did not hear from them that she would contact the business office the following week however I have not heard back from her as of June 23, 2016. I still want my complaint kept open because this has not been resolved. At this point I will have to write our Attorney General [redacted] to see if she can help with this frustrating situation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  My rejection is not because I didn't get the outcome I had hope for. My rejection is because questions were not answered, such as the arbitrary amount that was withdrawn from my account. I asked this question numerous times and mentioned it in my original complaint, but it has yet to be addressed. Also in the letter I received it stated I was given information about the loans that I could set up a payment plan, but that is just false. In fact, I was told that the representative didn't even know why the money had been withdrawn. She refused to give me any more information and in fact told me I can see everything she can see (alarming to say the least if they don't have more information than their website).Regards,
[redacted]

Please note that we have received the rejection notice pertaining to this complaint. However, there were no rejection comments entered by the customer.   Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman

Revdex.com:  I WANT MY SOCIAL SECURITY NUMBER AND ANY PERSONAL INFORMATION YOU HAVE REMOVED ENTIRELY FROM YOUR SYSTEM.  I AM NOT, NOR HAVE I EVER BEEN - YOUR CUSTOMER.  I BEGAN, BUT DECIDED NOT TO COMPLETE, AN APPLICATION WITH YOUR COMPANY.  YOU ACKNOWLEDGED THAT MY APPLICATION WOULD NOT BE CONTINUED - BUT YOU CLAIMED YOU WERE KEEPING MY SOCIAL SEC. NUMBER!!!.  YOU DO NOT HAVE THE RIGHT TO RETAIN MY INFORMATION.I WANT A DIRECT RESPONSE FROM YOU THAT THIS HAS BEEN DONE, IN WRITING:[redacted]ANDIN EMAIL: [redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]