Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[The business refuses to address the lack of customer protection from fraud.  How can a customer spot fraud, if the bank cannot?  The bank withdrew the funds from my own account after four days (which is greater than the two standard). They state that the two day wait is to ensure a "five point check''to assess for fraudulent checks.  As a customer, I assume this five point test has some validity.  If it has none, make the funds available ASAP and NOTIFY your customers that the check return is then their own responsibility.  Otherwise the bank should accept their part of the responsibility.]
Regards,[redacted]
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on November 2, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way...

of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The matter was not addressed AT ALL. Please advise that multiple attempts at communication occurred and were either ignored or Citizens did NOT HONOR their side of the arrangement. They were to update [redacted] and creditthe money spent on new checks as I was not informed by any Citizens representative that the account had a negative balance or that it had been investigated and the case was closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Tell us why here...
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated...

directly to Mr. [redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with enter [redacted] on August 25, 2015.  A detailed response with enclosures...

has been communicated to the customer by way of letter and fax.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I want to be reimbursed for the charges I should not have been charged. I don't want to hear the businesses garbage response of we are sorry we can't do anything and they give me the run around.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on December 22, 2015.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter as soon as possible.     Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
I spoke to the chairman [redacted] they did refund me 140 but I got 2 more overdraft Dewan over that this has created a terrible ripple effect I've been negative for over two weeks now this took them so very long. I have defaulted on many many other bills due to not being able to pay them I had to cancel auto debit on everything that was going to hit now I owe 35$ fees with all the other credit card companies because if citizens and I can't afford to pay that. Just so I didn't keep going negative in y bank account. Citizens owed me everything not just the overdraft fees I still went negative the money the bills cost too as if today I'm still 205$ negative!!! And three credit card companies in late and owe a late fee now   Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with enter Mr. [redacted] on July 8, 2015.  A detailed response with enclosures has been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
Johnny Brown

He, by no means tried to address my issues. He started the call off wanting to blame me, which immediately put me on the defensive. He didn't want to listen to me or my problems. He explained the issue in the terms they wanted it, not the way it was initially years ago when I opened the account, and by no means did he try to help me. I thanked him for making so much money off of me and hung up on him. He wasn't trying to help, just blame me.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I have already gone through this process.  Your "research" is not going to resolve anything.  Your customer service representative pressured me into opening up multiple accounts that I did not want and performed transactions on my account that I did not want (immediate withdrawal and deposit of my HELOC).  It was as if he was incentivized to do these transactions very similar to the [redacted] scam.  I clearly told him verbally that I did not want accounts with your bank other than the HELOC, and will not be using any of them, and if he opened them for me that I did not accept any monthly fees.  I was told by him to deposit $1000 into the checking account he was creating to avoid any monthly fees, which I did.  Since I did not want these accounts and never planned on using them, I never checked in on them until I received a notice that the I overdrew the checking account due to 4 years of monthly fees.  I believe I was pressured into opening accounts I didn't want and mislead into thinking I did not have monthly fee.  
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns.                     Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter as soon as possible.     Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,       They have not addressed issue they continue to tell me they is nothing they can do --I have since filed complaints with the maine att. general and federal consumer protection  
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on July 28, 2015.  A detailed response has been communicated to the customer by...

way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.
 
Please let us know if we can be of any further assistance.
 
Sincerely,
 
Office of the Chairman

We are in
receipt of the complaint for the customer referenced below and welcome the
opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed response will be communicated directly to Ms....

[redacted] by way of telephone or
letter. This message is merely an interim response until our research is
completed. In the interest of protecting our customer's privacy, we are unable to provide
you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman