Citizens Financial Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]  [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. As communicated via telephone to Ms. [redacted] on September 7, 2016 we are still researching her concerns. A detailed response will be provided to our customer by way...

of letter. This message is merely an interim response until our research is completed. Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcomethe opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with [redacted] on 05/19/2015.  A detailed response with enclosureshas been communicated to...

the customer by way of letter.  Please allow 3 to5 business days for delivery of the letter. If the letter is not receivedwithin the allotted time the customer may contact the advocate handling their concerndirectly for additional support.  In the interest of protecting ourcustomer's privacy, we are unable to provide you with any additional details inthis matter. Pleaselet us know if we can be of any further assistance. Sincerely, Officeof the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. As communicated via telephone to Ms. [redacted] on June 20, 2016, we are still researching her concerns. A detailed response will be provided to our...

customer by way of telephone or letter once our research is completed.Thank you,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I made a complaint Citizens bank I just got the notice below but my problem was not resolve I just got a phone call from they saying they would investigateBut have not heard from them since can they  re- open my case pleaseHere is my email address[redacted] Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on 02/07/2018  A detailed response with enclosures has been communicated...

to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 Complaint #[redacted].  Citizens Bank promised to send a reply by letter, and was working on an approval, see prior correspondence.  However, I've NOT received ANY correspondence, nor have I received ANY satisfaction.  As far as I am concerned, this case is still open, as NOTHING has been resolved.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we are presently working to resolve this matter and will follow-up with the customer directly. A detailed response will be communicated to the...

customer by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on September 6, 2016.  A detailed response with enclosures has been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on June 1, 2016.  A detailed response has been communicated to the customer by...

way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Good Morning, We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we are presently working to resolve this matter and will follow-up with the customer directly. A detailed response will be...

communicated to the customer by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on October 31,  2016, we are still researching his concerns.A detailed response will be provided to our customer by...

way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

As I previously stated on my rebuttal to Citizens Bank -- Office of The Chairman, there are three very distinct actions the bank took for which they are directly responsible:1.  Citizens Bank Underwriting Department and Loan Officer [redacted] FAILED to notify the applicant in a timely fashion (April 25th, 2016 or 45 days after contract signing on March 10th, 2016) so that he could back out of the contract without incurring penalty fees from the seller -- in this case $6,500 with a possible impact of 10% of the total contract downpayment of $132,700. 2.  Citizens Bank Loan Officer [redacted] was notified multiple times before April 25th by both the applicant and the buyer's attorney for a status update to receive VAGUE responses that underwriting was still working on the application with no determination of when the decision would be reached.  This was a direct legal contractual obligation that Citizens Bank had to the applicant which they FAILED to deliver on time. 3.  Citizens Bank Upper Management claims to have thoroughly reviewed the documentation provided but indicated through the last two letters that [redacted] sent to me that they found NO BANK ERROR.  They simply state they "are sorry" that it took them longer than the 45 days stated in the contract but assume NO RESPONSIBILITY for the lack of ACCOUNTABILITY on the contract dates which are of essence to both parties to complete the transaction.  4.  Citizens Bank claims that the non-disclosure of my rental property in Mexico was the cause for the delay but they provide no EVIDENCE that the Loan Officer [redacted] correctly explained to me what I was supposed to place on the Uniform Loan Application which to my understanding only included United States owned properties.  The bank instead puts the blame on me for failing to fill out this information when it was not explained to me correctly in the first place. 5.  Citizens Bank has extensive Revdex.com complaints with extensive evidence that they have done treated customers similarly in the past and assumed no responsibility for the financial ramifications to consumers.  This again shows a lack of conducting business transactions with transparency. 6.  I was made aware by my attorney that the Loan Officer [redacted] disclosed without being asked confidential application information that is considered Personal Identifiable Information (PII) that falls outside of the bounds of his license as a Loan Officer in New York without my approval.  7. Loan Officer [redacted] failed multiple times to provide factual timely information and transparency to my lawyer who was charged with ensuring I did not BREACH the contract with the seller.   These multiple failed attempts which were solely the responsibility of Citizens Bank Loan Officer [redacted] ended up costing me $6,500 of my 10% down payment.  He DID NOT contact me directly to state the final underwriting decision on May 6th, 2016 -- 10 BUSINESS DAYS after the contract offer expired.Citizens Bank Underwriting and Loan Officer [redacted] knew very well that they were VERYLATE to the decision and made no attempts to own responsibility or follow up in their lack of timely execution.   Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on July 28, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way...

of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. Karamon May 5, 2016.  A detailed response has been communicated to the customer by...

way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Our response is in the final stages of approval and we will be providing a detailed resolution to Mr. [redacted] by way of letter, shortly.    Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I simply want to add that in the time I messaged the BBC there have been two other unsatisfactory occurrences on my account -1) Citizens charged me another overdraft fee despite my account showing as charges pending when I transferred money from my savings account to checking, by the next morning citizens had pushed those charges through and delayed transfer of my my funds in order to charge me an overdraft fee. The citizens app is the worst mobile banking system I have ever used and is set up to unfairly trick citizens clients because at one point in the day the app will show items as cleared, then they revert back to pending then cleared so it is impossible to keep track of finances.2) I made a deposit via the mobile app of 3183 on August 3rd. The money was meant to clear on August 7. Guess what? Still hasn't cleared.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on May 25, 2017.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman