Citizens Financial Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[I did clear clarification to the agent on August 10,2017 that 1.The appraiser came on May 17 and he reported to loan processor that the house is illegal while its legal and the appraiser stop working  from that day on until June 19 I spoke with the loan processor they are not proceeding the loan until I demolish the upper unit and I inform him for the purpose of getting loan I informed the loan processor that I will not demolish my house at this point I asked him to refund me the money I paid for the processing and appraisal and the loan processor told me yes we will refund you and stop the loan processing.] after we agreed to refund me and stop loan processing meaning after 2 weeks of waiting the refund I got mail that shows they make the appraisal report dated and signed on June 22 2 weeks thus that is completelydifferent story and I do not agree and accept their letter of resolution for this issue I need the money back that I paid for the service that I didn't recieve.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr....

[redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to [redacted]...

by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Citizens bank did send a letter. However the letter does not state true facts. In the letter it stats the bank kept my account open due to it being over drawn. This is not accurate. The account was in fact brought to $0.00 and closed out at my local branch on [redacted]. [redacted], NY. The woman at the service desk explained to me the account was in fact closed out and no further action was necessary. Citizens bank DID NOT actually close out the account that day and allowed an automatic payment to be made 2 weeks later. This payment that was not authorized caused the account to be over drawn by $37.00 . Citizens did not contact me in regards to this over draw. Instead they charged the account nearly $40 for an over draft and continued to charge the account numerous times to bring the account to a negative $300+As of today September 13, 2016 Citizens bank is 60 days past due in paying [redacted]/ [redacted] $960.00 for invoice #[redacted] bringing actual balance due $1104.00 with 15% late fee
Regards,
[redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms....

[redacted] by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.  Sincerely, Office of the Chairman ?

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with [redacted] on 01/15/2016.  A detailed response has been communicated to the customer by...

way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on February 15, 2017.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.   Please let us know if we can be of any further assistance.   Sincerely,   Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on June 17, 2015.  A detailed response with enclosures has...

been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms. [redacted] by way of letter, shortly....

   Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I'm not seeing any Response from this Company so I can't Accept anything from them if I can't and isn't seeing anything or any type of Response from this Company
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Since my contact with the Office of the Chairman on 8/5, with a very nice Supervisor from that office, I have not heard back. I would patiently wait, however since that time I have received a warning letter from Citizens bank that my interest in the loan would be canceled if I did not provide specific documentation, one piece of which is agreeing to the new terms that were a part of my bait-and-switch complaint.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on July 17, 2015.  A detailed response has been communicated to the customer by way...

of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms. [redacted] on June 4, 2015.  A detailed response with enclosures has been...

communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Good Afternoon,  We would like to provide more information regarding Case #[redacted] for [redacted], a complaint currently being reported as “Closed as Unresolved”.  On July 25, 2017, we received a Revdex.com rebuttal communication from Ms. [redacted] stating she had not yet received any response from the Bank.Previously, a detailed resolution letter had been mailed to Ms. [redacted] (June 29, 2017).  We provided a copy of that response letter to both the Revdex.com and Ms. [redacted] on July 25, 2017, via the Revdex.com Portal.  (copy attached)  On August 5, 2017, the Revdex.com notified us this complaint would be filed as  “Closed as Answered”  but it is currently being reported as “Closed as Unresolved”. Although Ms. [redacted] may remain dissatisfied, we have taken her concerns seriously and have fully addressed this matter and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,[redacted]Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with [redacted] on 08/07/2015.  A detailed response has been communicated to the customer by way of letter. Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concerndirectly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely,Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted] by way of...

telephone or letter. This message is merely an interim response until our research is completed.   Sincerely, Office of the Chairman Citizens Bank

Good Afternoon,  We would like to provide more information regarding Case #[redacted] for [redacted], a complaint currently being reported as “Closed as Unresolved”.  On January 3, 2018 we received a rebuttal communication from Ms. [redacted] in response to our status update stating we were still researching her concerns and would be providing a detailed resolution by way of telephone or letter once our research was completed.   On January 5, 2018 we provided a second status update to which Ms. [redacted] communicated a second rebuttal complaint. A detailed response letter has been provided to our customer via mail on January 25,  2018. ( Copy attached for your files) We have fully addressed Ms. [redacted]’s concerns and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,[redacted]Office of the ChairmanCitizens Bank

Revdex.com:See below for my acceptance.  Thanks for your assistance in resolving this matter!
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Afternoon,   We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. Our response is in the final stages of approval and we will be providing a detailed resolution to Customer Name by way of letter, shortly.    In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the Chairman Citizens Bank