Citizens Financial Group, Inc.

Please note that we have received the rejection notice pertaining to this complaint. However, there were no rejection comments entered by the customer.   Please let us know if we can be of any further assistance.   Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's concerns. As communicated via telephone to Mr. [redacted] on October 14, 2016, we are still researching this matter. A detailed response will be provided to our customer...

by way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the Chairman

.We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follow-up with Mr. [redacted] directly. A detailed response will be communicated to our...

customer by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:  I WANT MY SOCIAL SECURITY NUMBER AND ANY PERSONAL INFORMATION YOU HAVE REMOVED ENTIRELY FROM YOUR SYSTEM.  I AM NOT, NOR HAVE I EVER BEEN - YOUR CUSTOMER.  I BEGAN, BUT DECIDED NOT TO COMPLETE, AN APPLICATION WITH YOUR COMPANY.  YOU ACKNOWLEDGED THAT MY APPLICATION WOULD NOT BE CONTINUED - BUT YOU CLAIMED YOU WERE KEEPING MY SOCIAL SEC. NUMBER!!!.  YOU DO NOT HAVE THE RIGHT TO RETAIN MY INFORMATION.I WANT A DIRECT RESPONSE FROM YOU THAT THIS HAS BEEN DONE, IN WRITING:[redacted]ANDIN EMAIL: [redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I have not heard any response from this company as of yet I am still trying to have this issue resolved but I am not getting any resolution from the business. I have been told by [redacted] that she turned the informtion over to the business office when I talked to her on June 14. 2016 and if she did not hear from them that she would contact the business office the following week however I have not heard back from her as of June 23, 2016. I still want my complaint kept open because this has not been resolved. At this point I will have to write our Attorney General [redacted] to see if she can help with this frustrating situation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Dear Sir/Madam/Office of the Chairman:Although I am glad that I am receiving your response, it has been a long time since any action has been taken on the bank's part to resolve my problem. The Office of the Chairman at Citizens Bank has indicated that the problem is under review and a response will be sent out to me directly. With all due respect I prefer to continue to manage this problem with the Revdex.com involved as a mediator. As I stated, there has been no previous action taken by you (Citizens Bank) to resolve my issue until the Revdex.com became involved. Any comments or concerns you wish to express to me should be made using the Revdex.com website. Thank you.
Regards,
[redacted]

Revdex.com:
While I am still concerned that no fraud detection was activated during the ATM fraud of which I was a victim, and that the thieves were able to withdraw nearly $2,000 in less than 24 hours (despite having a significantly lower per-day cash limit on my account), Citizens bank replaced the stolen funds within just a few business days.  I'm not confident that I would have received the same level of treatment had I not filed complaints with Revdex.com and CFPB, and posted my concerns on [redacted] and [redacted].  Nevertheless, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  My rejection is not because I didn't get the outcome I had hope for. My rejection is because questions were not answered, such as the arbitrary amount that was withdrawn from my account. I asked this question numerous times and mentioned it in my original complaint, but it has yet to be addressed. Also in the letter I received it stated I was given information about the loans that I could set up a payment plan, but that is just false. In fact, I was told that the representative didn't even know why the money had been withdrawn. She refused to give me any more information and in fact told me I can see everything she can see (alarming to say the least if they don't have more information than their website).Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on August 11, 2016.  A detailed response has been communicated to the...

customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I HAVE LEFT VOICE MAILS FOR [redacted] WITH NO CALL BACK ON 11/4 @ 12:48, 11/11 @ 1:17. I NEED SOMEONE WHO I CAN TALK TO THAT CAN PROVIDE A SOLID UPDATE AND TIMEFRAME.
Regards,
[redacted]

Good Afternoon,  We would like to provide more information regarding Case #[redacted] for [redacted], a complaint currently being reported as “Closed as Unresolved”.  On February 16, 2018 we received a rebuttal complaint from Ms. [redacted]. On February 23, 2018 we provided a status update stating our response was in the final stages of approval and we would be providing a detailed resolution by way of letter as soon as possible.   A detailed response letter has been provided to our customer via mail on March 1, 2018. ( Copy attached for your files) Although the outcome may not have been what Ms. [redacted] had hoped for, we feel we have fully addressed this matter and consider this issue resolved. We request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,[redacted]Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on November 15, 2016.  A detailed response with enclosures has been communicated to the customer by way of letter.  Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support.  In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Sincerely, Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr. [redacted] by way of...

letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am aware of the refunding of the overdraft fees and such. But I am not going to close this complaint until I am reimbursed the fees incurred with having to have my paycheck direct deposited elsewhere during this time and having to pay fees to remove funds when I wouldn't have had to do so if my acct. hadn't got " screwed up. " The total for fees incurred for withdrawing funds totals $10.50.
Regards,
[redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr. [redacted] on February 13, 2018, we are still researching his concerns.A detailed response will be provided to our customer by...

way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.   Please be assured that we are working to resolve this matter as quickly as possible.   A detailed response will be communicated directly to Mr. [redacted]...

by way of telephone or letter.   This message is merely an interim response until our research is completed.   Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms. [redacted]...

by way of telephone or letter. This message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.     Sincerely,   Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approval and we will be providing a detailed resolution to Mr. [redacted] by way of letter, shortly.   This message is merely an interim status update.   Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Mr. [redacted] on April 29, 2016.  A detailed response has been communicated to the...

customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  A representative from the online customer care center called.  The bank refunded the over draft fees.  I was able to make my car payment.
Regards,
[redacted]