Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with *** *** on 07/26/2016. A detailed response has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on May 20, 2016. A detailed response has been communicated to the customer by
way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated
directly to Mr*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Sincerely, Office of the Chairman

Although I appreciate the return of moneys taken for purchases that I did not make there are two outstanding transactions that have not been correctedOnce those two have been corrected there will still be the matter of the overdrafts that they caused and the overdraft fees that Citizens bank charged meUntil all matters currently being disputed and all over drafts fees returned this matter must remain unresolvedI will go into the branch in the morning see if there is something on my part that can be done to resolve this matter as well. Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on April 1, 2016. A detailed response has been communicated to the
customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on May 25, 2017. A detailed response with enclosures has been communicated
to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with *** *** on June 4, 2015. A detailed response has been communicated
to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on March 30, 2017. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Good Afternoon, We would like to provide more information regarding Case #*** for *** ***, a complaint currently being reported as “Closed as Unresolved”. On March 15, 2017, Ms*** notified the Revdex.com she had not received our resolution letter which was mailed on March 7, 2017. The Revdex.com closed this complaint as unresolved on March 16, 2017. On March 23rd via telephone, we confirmed Ms*** has received our detailed response letter with enclosures. Although this may not be the outcome Ms*** hoped for, we have fully addressed our customers concerns and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr*** on July 24, 2015. A detailed response has been
communicated to Mr*** by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follwith the customer directlyA detailed response will be communicated to the customer by way of telephone or letterIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on August 16, A detailed response has been communicated to our customer by way
of telephonePlease let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We
are in receipt of the complaint for the customer referenced below and welcome
the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on November 24, 2015. A detailed response with
enclosures has been communicated
to the customer by way of letter
Please allow to business days for delivery of the letterIf the
letter is not received within the allotted time the customer may contact the
advocate handling their concern directly for additional support. In the
interest of protecting our customer's privacy, we are unable to provide you
with any additional details in this matter.Please
let us know if we can be of any further assistance.Sincerely,Office
of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on August 17, 2017. A detailed response has been communicated to the customer
by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The issue has been resolved regarding Citizens BankThank you

Good Afternoon,We would like to provide more information regarding Revdex.com complaint #*** for *** *** , a complaint currently being reported as “Closed as Unresolved”. On December 2, we received a second rebuttal communication from Mr*** in response to our notification that we were still researching his additional concerns and would also be responding in writing to a similar complaint provided by the Consumer Financial Protection Bureau once our research was completed.On December 5, 2016, the Revdex.com closed this complaint as unresolved.We communicated with Mr*** via telephone on January 5, Also, a detailed response letter with enclosures has been provided to our customer via mail on January 17, 2017.Although the outcome may not have been what Mr*** had hoped for, we feel we have fully addressed this matter and consider this issue resolved.We request to have the Revdex.com reporting status updated accordingly. Please let me know if you need any further details.Thank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on October 12, 2016. A detailed response has been communicated to the customer by
way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on June 24, 2016. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank