Citizens Financial Group, Inc.

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms*** by way of letter as soon as possible Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms*** on May 19, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of
telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr*** by way of telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the
ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated
directly to Ms*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
To date (August 14, 2017) I still have not received a letter from Citizens Bank, have not received a phone call from Citizens Bank, have not had anything done to resolve this issue
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on May 16, A detailed response has been communicated to our customer by way of
telephone Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Good Morning, We would like to provide more information regarding Case #*** for *** ***, a complaint currently being reported as “Closed as Unresolved”. In Ms***’s rebuttal complaint of May 13, contact information for her attorney was provided and she requested future correspondence be directed thereWe communicated with customer’s attorney via telephone on May 16, We advised the ChexSystems reporting was updated as of May 14, 2016.We also provided the attorney with a detailed response letter via mail on May 20, 2016. Ms***’s attorney and the Bank consider this matter resolved and request the Revdex.com status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,***

We are in receipt of the rebuttal complaint for the customer referenced below and are still researching our customer's additional concerns.We will be providing a detailed resolution to *** *** by way of letter as soon as possible. This message is merely an interim response until our research is completed Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I received a call from *** on 11/15, I returned her call on 11/and 11/ I still have not heard back I just want my account credited the $that was charged to me on items that had already posted to my account when there was plenty of money to pay them.]
Regards,
*** ***

.We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on April 30, 2015. A detailed response has been communicated to the customer by
way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcomethe opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with *** on 07/21/2015. A detailed response has been communicatedto the customer by
way of telephoneIn the interest of protecting ourcustomer's privacy, we are unable to provide you with any additional details inthis matter. Please let us know if we can be of any further assistance. Sincerely,Office of the Chairman

Tell us why here...We are in receipt of the rebuttal complaint from the customer referenced below and welcome the opportunity to respond to our customer's additional concerns.A detailed response will be communicated directly to Ms*** by way of letter. This message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on July 30, 2015. A detailed response has been communicated to the
customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryAs communicated via telephone to Mr*** on September 26, 2016, we are still researching his concernsA detailed response will be provided to our customer by
way of letterThis message is merely an interim response until our research is completed Sincerely, Office of the Chairman Citizens Bank

Revdex.com: Yes I would still like a formal response from citizens bank on why they are so slow at taking care of business and not doing things in a timely manner which caused me to become a victim of fraud 2x since it took them a month to open a new account and in the process was not able to transfer funds in or out of the other scam merchants account and back into my bank accountI had spoken to several citizens bankReps and they never had the information correctEven when I was on the website reiterating the info and was told the info on the website was incorrectFurthermore the reps that were handling my case filed paperwork incorrectly and delayed the process multiple timesAlso called 1x and the rep sounded like she was sleeping on the phone which caused more confusion down the lineIt is entirely unfair that a financial institution would handle things in this manner and cause such problems for the customer
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. Our response is in the final stages of approval and we will be providing a detailed resolution to Mr*** by way of letter, shortly. Sincerely,Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
How can I update my complaint? The company responded that they would provide a response directly to me on 4/6/ As of 4/27/2016, the company has not provided a response or resolved my matter I have repeatedly called the company and left voice messages requesting an update.Thank you,*** ***
Regards,
*** ***