Citizens Financial Group

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on April 12, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

Charter one/Citizen bank has requested a contact and received my number but has not followed up contacting Under duress, I have sent the $to prevent the lien process I still expect Charter One to put a lien on my property due to technicality reasons At this point I have not received a response from Charter and do not expect one They are not a local business, they are not from our community, they do not from here, they have no reason to reason because they have good lawyers writing contracts to benefit their bottom line The best they can do is say "Sorry" and yes they are a Sorry bunch

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They have replied in this manner before and it was unresolved The matter cannot be resolved by sending a letter essentially saying -this is how we have always done thingsTimes have changed and so have the con men and women who have gotten the support of the bank by allowing their employees to offer advice They need to educate their bank employees Regards, [redacted]

Revdex.com:See below for my acceptance Thanks for your assistance in resolving this matter! I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am not sure what is the problem Citizens is having correcting this issue? I have been told this would be handled and it hasn'tI had the option to contact the media regarding this complaint when I initialed the complaintI think that is now necessary since no one wants to contact meIt's now been months the account has been openedI have yet to receive the checks I was told would be at my house in 7-daysI still have the line of credit on my account, and I still was never refunded the $they just took from my accountI also have the inquiry on my credit from the teller pulling my credit without my knowledgeThe bank I work for would have had this resolved immediately, not drag their feet and ignore the personI will be contacting the news, I have a feeling this is happening to more people than me and it shouldn't Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] the company has done nothing to fix this issue and what they have done is not close to what they made my account go I've been in a severe ripple effect because of this company and it's their fault Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Nothing was done to resolve the issueNo one has attempted to contact me, either by phone or mail Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on December 23, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns Our response is in the final stages of approval and we will be providing a detailed resolution to Ms [redacted] by way of letter as soon as possible Sincerely, Office of the Chairman Citizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman ?

We have received the rebuttal complaint from Mr [redacted] and welcome the opportunity to respond to our customer's concerns.As previously communicated, we will be providing a detailed resolution by way of mailed letter as soon as our response is completed.Thank you,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedSincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I made a complaint Citizens bank I just got the notice below but my problem was not resolve I just got a phone call from they saying they would investigateBut have not heard from them since can they re- open my case pleaseHere is my email address [redacted] Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on December 8, A detailed response with enclosures has been communicated to our customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on June 30, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Good Afternoon, We would like to provide more information regarding Case # [redacted] for [redacted] , a complaint currently being reported as “Closed as Unresolved” On February 2, 2017, we notified the Revdex.com we would be providing a detailed resolution to Mr [redacted] by way of letter On February 3, the Revdex.com closed this complaint as unresolved A detailed response letter with enclosures has been provided to Mr [redacted] via mail on February 7, Although this may not be the outcome Mr [redacted] had hoped for, we have fully addressed our customers concerns and request this complaint status be updated accordinglyPlease let me know if you need any further detailsThank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms [redacted] on September 30, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: Citizen citizen banks financial institute and persons who handle these issues very dishonest and they are in violation of the law Next Step will be legal action I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms [redacted] on May 1, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistance