There is too much to even write aboutHorrible customer service by Paul in Boca RatonWe came in there today Feb 27th
Purchased many pieces of furniture from city furniture in the past yearsCouch we barely used was of such poor quality that today inspector came and agreed it was badThen I called customer service and finally convinced her to let me reselect a new sofaWent to Boca Raton location and unfortunately had a guy named Paul assist usHe had no care to help us, he was yawning, falling asleep, ignoring us, walking away etcThen we finally picked something on our ownCalled him over and told him what we wantedHe had no clue what he was doing and made it like we were annoying himThen we had to add money towards new sofaWe go to pay, still no clue what he was doing, very rude, no thank you, no sorry for this inconvenienceNothing! After we paid he walked away like we were nobodyI am infuriated!!!
The reason if this review is because I'm very unhappy with the service of this companyBack on 8/27/I've purchased a set of couches one for $1,the other for $1,also paid for in home service for years, $a with a pure care kit FOR DOLLARSSo it happened that in our move to our new condo that we had purchased I have taken the cover off the seats because I din't want them to get dirty and placed them in a large trash bagSo my husband by mistake through it out thinking it was debris from our renoSo I gave customer service a call they told me that they were not able to take the payments for the replacements parts over the phone and on May 19, I came into the store to pay for the parts like I was instructed by the warranty customer service DepA lady by the name of *** *** took my payments and as I was giving her my credit card she asked for the address and I told her let me give you my new address which is the same mailing and billing for my deliverySo days passed and though that I should contact them over the phoneI was told that my delivery was send, and to my surprise when I asked the customer service guy where was it send, he gave me the old addressI was told that the delivery was gonna take about weeks and they had send it only two weeks after I made the payment at the storeBy mid June I when back to the store spoke to a supervisor I explained the whole ordeal about my merchandise that I had pay another $for seat covers (never paid this much in my life for cover) was never receivedSo they made another orderJust to follow up on it since last time the shipment was send out only two weeks laterThis time I was on top of the issue to make sure it was send to the right addressfind out that they had placed the new order replacement two weeks after I came into the store to complaint about not received the order in the first placethe second order was placed on July 2, So as I waited very patiently for the coversToday August 16th 2017, I got the knock on my door and there is my shipment, to my disbelieve I've only received the covers for the love seatafter months of waiting for covers from Bernhardt who are the manufacturers for the covers
When people buy quality also buy customer service, expedite service and all of that and this company in my case has failed to provided there end of the bargainHow come your products are so expensive and the return treatment for your customer so poorly? months for seat covers at on top of what I've paid $3,for your furniture and still had to pay another $for the covers which I tough was covered with the year warranty and didn't had to pay forI'm very upset at this whole issueSTILL MISSING THE COVERS FOR THE BIG SOFA
Contacted customer service today 8/16/again about the rest of the covers, spoke to the escalation team member by the name of LidiaSShe took the time to emailed the the parts depat City Furniture to get the tracking number for the second shipmentI demanded to be cc me on it, because at this point for me this company is not reliable to their customer
Invoice # XXXXXX - I finally got the exchange I been requesting since November BUT I got a defected mattress!
While the delivery man was here we called City Furniture regarding the defect, I emailed pictures, they offered me $back as a credit of $as a gift card and will get it 7-business days, well I never got itI called *** service on 4/8/and advised me they made a mistake and they can not issue the gift card bc they credit the account! I DO NOT WANT A CREDIT I WANT A MATTRESS THAT DOES NOT HAVE A DEFECT! AND MY GIFT CARD AS PROMISED!
We were sold on the idea that warranty covered everythingAgents now claiming I 'spilled bleach' on the couch and I have only used products provided
Stain happened 2/28/Purchase was some time in JulyModel number: XXXXXXXInvoice number: XXXXXX Sales rep: JuanThis item was purchased through city furniture credit cardWhen sold to me, it was sold with the warranty which I was told I shouldn't go without as the couch is light in colorThis was sold to me as a guaranteed warranty, no matter what spilled on it, a team would come out and clean it upIf it couldn't be cleaned it would be replacedOnly now am I learning that this is not the caseThe customer sales rep is claiming I 'BLEACHED' my couchWarranty representative 'Aleeka' should not be allowed on the phone with customersWhen I tried to explain to her that I gave her misinformation of the products I used, she continued to talk over me saying there was nothing she could doShe transferred me over to another rep
This is the second time I purchased furniture from city furnitureI have had trouble with their warranty departmentnow I have reclining chairs built into my couch , are stuck in the fully opened stage in my living roomThe furniture is only months old and I spent $4000,on this furniture, customer service has known about this for months,They tell me that they are waiting the parts Customer service is hard to get them to answer the phone, but if you stay on hold for about minutes they will eventually answer and basically tell me there is nothing they can do except wait for the parts to come in and then schedule a technician to come and install the new switchesmonths I have been waiting can you imagine that ? im stuck with this I hope you don't get stuck like me
refusal to honor line of credit also to sell us furniture with any form of payment other than cash
we went to buy furniture for a new home we just constructed in plantation florida they told us after we paid with our syncrony account that they could not do buisness with us and that they would only accept cash from usThey at first blamed the bank but then changed it to there own department doing thisWe contacted the bank and the bank never declined any transaction this was done by city furniture they made that clear to us
To whom it may concern:My name is *** ***We bought furnitures from Ashley Furniture in Sawgrass mills mall in Sunrise, FL sometime in July About a year and a half agoReceipt number : XXXXXXThe reason I am sending an email to Revdex.com because my wife and I are so dissatisfied with the product that we bought from the companyWe bought a white veneer bedroom set that includes the bedframe, dresser and a side tableWe've been complaining about this product since about maybe months after we bought the product starting with the bed frame now the dresserThe problem: The veneer material keeps on coming of from the wood or creates a bubble in betweenAshley furniture finally agreed to taking the bed frame back and gave us a refund after more than months of going back and forth calling costumer serviceThey were able to take it back because the replacement parts that I keep on getting was the same defective material that I was complaining.Last year I have been complaining
I called in February of for someone to come out and replace our sofaI didn't receive a call backA month later I CALLED them back
Invoice # XXXXXX I need to have my sofa replaceThey is a ripe in itThe sofa is NOT a year old and I should be dealing with thisSomeone came out to repair months later afterI have made for warranty and insuranceAnd would like for my sofa to be replaceWhat they are trying to do it obvious, waiting for all of my warranty and insurance is up! THATS UNACCEPTABLE
Missing accessories to bedroom set and keep getting the run around saying it has been sent several times and I have not received it
I ordered a complete king size bedroom set from City Furniture on May 25thI had independent movers, that were suggested by City Furniture, to pick up and assemble my furnitureI was excited when my furniture was delivered the next day, but that excitement quickly disappeared when I realized that the dresser they delivered was the wrong colorLuckily, all the other furniture in the bedroom set was the right colorAs they were assembling my furniture we realized that media chest did not include the screws necessary to assemble the drawer handles and the leg rest
I called City Furniture to inform them of their mistakeAlthough, they admit that they mistaking gave the movers the wrong color dresser they refuse to deliver the appropriate dresser without costTherefore, I had to pay $for the movers to bring the dresser back and re-deliver that dr
I purchased a leather sofa at City Furniture in Fort LauderdaleThe sofa arrived at my house damaged and was replaced by another that presented an electrical problemThe electrical switch was replaced after a few months and also presented a problemInstead of refuding my money and taking the sofa their customer care said I can only exchange it for other items at the store for the same amountIt is ridiculous that they do not take responsibility for what they sell and instead want to hold you hostage to the amount one spent and cannot get backDO NOT BUY FROM THEM! IT IS A RIP OFF!
Irregular invoicing detail
I have recently spent over in purchases in this storeThey Fail to provide documentation to validate their chargesI have repeatedly asked for this information and they insist I have to come into the store I opened a charge with Synchrony bank so I need to see what is chargedSynchrony bank does not detail charges eitherThis is extremely unusual and I feel not in the consumers best interest
Customer service is horribleStill trying to get non damaged furniture from pieces I bought in December
I bought $2,in furniture for a new house in DecemberEVERY single piece head damage upon arrival or broke within a month periodMost has been replaced, one I had to pay for a reshipping fee for a bed frame that had paint flake off the side alreadyThey send a tech out to repair it who admitted it wasn't properly sealed by the factory and repainted and resealed itA day later the work was visible and not blended properly so I called to have the item replaced and they charged me $to replace a piece of furniture that started flaking off paint within a month and their own service technician admitted was made wrong at factoryThe coffee table I had has abrasions on the surface leading to a large dent that was either touched up painted or repaired before delivery as there is large dent but no scratches or mars to the paintIt is hard to see and took me a long time to fi
I ordered a sectional they did not have it in store, told me it was just like leather with the same leather lookI want firm seating had me sit on another sectional said it would be same firmnessI received the sectional one week before I moved in working and busy did not sit on it but it certainly does not resemble leatherAnd when I sat on it the cushions are not firm at allI called to explain about my dislikes of the sectional they asked if it was damaged I said no but it was not what the sales person told me it was going to be and I am very dissatisfiedThe told me the only way they would exchange it for another if it was damagedI explained I bought it without seeing it from what their sales person told meThey where rude and said sorry they could not take it back in exchange for what I really wanted So be forewarned it you buy something there and not happy you are stuck with it
The service from City Furniture has been terrible: unresolved issues pertaining to financing, very poor folland ongoing unproductive communicationI highly recommend you shop elsewhere for furniture
Defective manufactured chaise lounge
CITY FURNITURE HAS THE WORST CUSTOMER SERVICE I'VE EVER DELT WITH AND I WILL NOT DO BUSINESS WITH THEM AGAIN...BUYER BEWARE!
On August 11, 2018, my wife and I purchased a chaise lounge from City Furniture in Jensen Beach FloridaThe chase was delivered August 15th with the front legs brokenI called customer service (what a joke) they informed me they would replace the chase and the soonest available was On August 23, I informed them we have a memorial service scheduled at our home Saturday, August and after hours of complaining they moved the delivery to August and told me a "Premiere Delivery" was scheduled and they would assure no damageThe chase was delivered on August and the delivery personnel were not "Premiere"They drop off the chase just like the first, in my foyer fully wrappedAs I unwrapped the chase, I noticed the front legs were also brokenI stopped the delivery personnel and asked them to return the broken
Couches were misrepresented as leather and are peeling
Purchased and paid for a sofa and love seat that I was told was leather Paid for warranty At only years, the couches were peeling Someone cam out and colored the peeling areas with a magic marker I was unsatisfied but I was told there was moth in I could do The couches look horrible and I can not afford to purchase brand new couches I was assured when these were purchased that they were genuine leather I had a third party leather company come to see them They told me that they are bonded leather and there is no way to repair them
I purchased a sofa from them in or The Sofa is horribleAfter a year the cushions sink in and you can feel the coilsI purchased the warranty and the first time it was replaced was in They brought me a new one and it lasted about a year and a halfThen they brought me a new one in and it came torn at the seamThey sent a "professional to fix it" and it was fine, not perfect but I didn't want to deal with having to call again and go through the warranty processNow in I called again because this time the sofa is even worseThe technician, Edgar came out which was the same person that did the sewing for the torn seamHe said the sofa part could get fixed and he would come back with the parts to fix itHe said the Chaise part could hold off a few more months and since I had warranty I could just call back in to monthsI didn't agree so I called on the same day July 26th and the representative was pretty rudeSo I told him to have a supervisor call
Bought their brand of mattress and it was defectiveEnded up having to come out of pocket another $to have it replaced
Worst customer care ever! in store and on the phone with customer servicePurchased a mattress for $600- not what you would call a cheap mattressThree months later, the mattress is defective and I now have to come out of pocket to have it inspected ($50), spend hours to reselect another (extremely long process to process all paperwork) and pay for delivery again ($60)I have now had to spend an extra $to have a defective (inspector said it's the worst he's seen) mattress cleared to be replaced, to be able to purchase something decent (brand name) instead of their own brand (Kevin Charles) which no one advised us ofI am back to having the original debt of $and no one cares about the inconvenience of all this to the customer (retired, fixed income)I will never shop there again and I am posting this everywhere I canI called customer service to a
I purchased a dining room table in MayThey do not have table because they keep on reselling the table
I purchased a dining room table and chairs, couch and chair in MayCurrently live in NY and arranged for delivery date for now when we flew down just to receive furnitureI received a text and a phone call confirming deliveryThe morning of delivery I received a phone call from the driver that they do not have our dining room table
I called customer service and was told that the policy is that they do not hold merchandise for more than days and it is on back orderWe explained that no one told us about this and we paid in full, how can they resell merchandise that was ordered by us???
After conversations with Customer service and Corporate customer service and stating that we will not be back until September, they again will not guarentee that I will get the table because they only hold the merchandise for daysTHEY ARE HOLDING MY MONEy FOR MONTHS!!!!!!!
I
There is too much to even write aboutHorrible customer service by Paul in Boca RatonWe came in there today Feb 27th
Purchased many pieces of furniture from city furniture in the past yearsCouch we barely used was of such poor quality that today inspector came and agreed it was badThen I called customer service and finally convinced her to let me reselect a new sofaWent to Boca Raton location and unfortunately had a guy named Paul assist usHe had no care to help us, he was yawning, falling asleep, ignoring us, walking away etcThen we finally picked something on our ownCalled him over and told him what we wantedHe had no clue what he was doing and made it like we were annoying himThen we had to add money towards new sofaWe go to pay, still no clue what he was doing, very rude, no thank you, no sorry for this inconvenienceNothing! After we paid he walked away like we were nobodyI am infuriated!!!
The reason if this review is because I'm very unhappy with the service of this companyBack on 8/27/I've purchased a set of couches one for $1,the other for $1,also paid for in home service for years, $a with a pure care kit FOR DOLLARSSo it happened that in our move to our new condo that we had purchased I have taken the cover off the seats because I din't want them to get dirty and placed them in a large trash bagSo my husband by mistake through it out thinking it was debris from our renoSo I gave customer service a call they told me that they were not able to take the payments for the replacements parts over the phone and on May 19, I came into the store to pay for the parts like I was instructed by the warranty customer service DepA lady by the name of *** *** took my payments and as I was giving her my credit card she asked for the address and I told her let me give you my new address which is the same mailing and billing for my deliverySo days passed and though that I should contact them over the phoneI was told that my delivery was send, and to my surprise when I asked the customer service guy where was it send, he gave me the old addressI was told that the delivery was gonna take about weeks and they had send it only two weeks after I made the payment at the storeBy mid June I when back to the store spoke to a supervisor I explained the whole ordeal about my merchandise that I had pay another $for seat covers (never paid this much in my life for cover) was never receivedSo they made another orderJust to follow up on it since last time the shipment was send out only two weeks laterThis time I was on top of the issue to make sure it was send to the right addressfind out that they had placed the new order replacement two weeks after I came into the store to complaint about not received the order in the first placethe second order was placed on July 2, So as I waited very patiently for the coversToday August 16th 2017, I got the knock on my door and there is my shipment, to my disbelieve I've only received the covers for the love seatafter months of waiting for covers from Bernhardt who are the manufacturers for the covers
When people buy quality also buy customer service, expedite service and all of that and this company in my case has failed to provided there end of the bargainHow come your products are so expensive and the return treatment for your customer so poorly? months for seat covers at on top of what I've paid $3,for your furniture and still had to pay another $for the covers which I tough was covered with the year warranty and didn't had to pay forI'm very upset at this whole issueSTILL MISSING THE COVERS FOR THE BIG SOFA
Contacted customer service today 8/16/again about the rest of the covers, spoke to the escalation team member by the name of LidiaSShe took the time to emailed the the parts depat City Furniture to get the tracking number for the second shipmentI demanded to be cc me on it, because at this point for me this company is not reliable to their customer
Invoice # XXXXXX - I finally got the exchange I been requesting since November BUT I got a defected mattress!
While the delivery man was here we called City Furniture regarding the defect, I emailed pictures, they offered me $back as a credit of $as a gift card and will get it 7-business days, well I never got itI called *** service on 4/8/and advised me they made a mistake and they can not issue the gift card bc they credit the account! I DO NOT WANT A CREDIT I WANT A MATTRESS THAT DOES NOT HAVE A DEFECT! AND MY GIFT CARD AS PROMISED!
We were sold on the idea that warranty covered everythingAgents now claiming I 'spilled bleach' on the couch and I have only used products provided
Stain happened 2/28/Purchase was some time in JulyModel number: XXXXXXXInvoice number: XXXXXX Sales rep: JuanThis item was purchased through city furniture credit cardWhen sold to me, it was sold with the warranty which I was told I shouldn't go without as the couch is light in colorThis was sold to me as a guaranteed warranty, no matter what spilled on it, a team would come out and clean it upIf it couldn't be cleaned it would be replacedOnly now am I learning that this is not the caseThe customer sales rep is claiming I 'BLEACHED' my couchWarranty representative 'Aleeka' should not be allowed on the phone with customersWhen I tried to explain to her that I gave her misinformation of the products I used, she continued to talk over me saying there was nothing she could doShe transferred me over to another rep
This is the second time I purchased furniture from city furnitureI have had trouble with their warranty departmentnow I have reclining chairs built into my couch , are stuck in the fully opened stage in my living roomThe furniture is only months old and I spent $4000,on this furniture, customer service has known about this for months,They tell me that they are waiting the parts Customer service is hard to get them to answer the phone, but if you stay on hold for about minutes they will eventually answer and basically tell me there is nothing they can do except wait for the parts to come in and then schedule a technician to come and install the new switchesmonths I have been waiting can you imagine that ? im stuck with this I hope you don't get stuck like me
refusal to honor line of credit also to sell us furniture with any form of payment other than cash
we went to buy furniture for a new home we just constructed in plantation florida they told us after we paid with our syncrony account that they could not do buisness with us and that they would only accept cash from usThey at first blamed the bank but then changed it to there own department doing thisWe contacted the bank and the bank never declined any transaction this was done by city furniture they made that clear to us
To whom it may concern:My name is *** ***We bought furnitures from Ashley Furniture in Sawgrass mills mall in Sunrise, FL sometime in July About a year and a half agoReceipt number : XXXXXXThe reason I am sending an email to Revdex.com because my wife and I are so dissatisfied with the product that we bought from the companyWe bought a white veneer bedroom set that includes the bedframe, dresser and a side tableWe've been complaining about this product since about maybe months after we bought the product starting with the bed frame now the dresserThe problem: The veneer material keeps on coming of from the wood or creates a bubble in betweenAshley furniture finally agreed to taking the bed frame back and gave us a refund after more than months of going back and forth calling costumer serviceThey were able to take it back because the replacement parts that I keep on getting was the same defective material that I was complaining.Last year I have been complaining
Worst customer service I would never buy another piece of furniture from this company all about taking your money
I called in February of for someone to come out and replace our sofaI didn't receive a call backA month later I CALLED them back
Invoice # XXXXXX I need to have my sofa replaceThey is a ripe in itThe sofa is NOT a year old and I should be dealing with thisSomeone came out to repair months later afterI have made for warranty and insuranceAnd would like for my sofa to be replaceWhat they are trying to do it obvious, waiting for all of my warranty and insurance is up! THATS UNACCEPTABLE
Missing accessories to bedroom set and keep getting the run around saying it has been sent several times and I have not received it
I ordered a complete king size bedroom set from City Furniture on May 25thI had independent movers, that were suggested by City Furniture, to pick up and assemble my furnitureI was excited when my furniture was delivered the next day, but that excitement quickly disappeared when I realized that the dresser they delivered was the wrong colorLuckily, all the other furniture in the bedroom set was the right colorAs they were assembling my furniture we realized that media chest did not include the screws necessary to assemble the drawer handles and the leg rest
I called City Furniture to inform them of their mistakeAlthough, they admit that they mistaking gave the movers the wrong color dresser they refuse to deliver the appropriate dresser without costTherefore, I had to pay $for the movers to bring the dresser back and re-deliver that dr
I purchased a leather sofa at City Furniture in Fort LauderdaleThe sofa arrived at my house damaged and was replaced by another that presented an electrical problemThe electrical switch was replaced after a few months and also presented a problemInstead of refuding my money and taking the sofa their customer care said I can only exchange it for other items at the store for the same amountIt is ridiculous that they do not take responsibility for what they sell and instead want to hold you hostage to the amount one spent and cannot get backDO NOT BUY FROM THEM! IT IS A RIP OFF!
Irregular invoicing detail
I have recently spent over in purchases in this storeThey Fail to provide documentation to validate their chargesI have repeatedly asked for this information and they insist I have to come into the store I opened a charge with Synchrony bank so I need to see what is chargedSynchrony bank does not detail charges eitherThis is extremely unusual and I feel not in the consumers best interest
Customer service is horribleStill trying to get non damaged furniture from pieces I bought in December
I bought $2,in furniture for a new house in DecemberEVERY single piece head damage upon arrival or broke within a month periodMost has been replaced, one I had to pay for a reshipping fee for a bed frame that had paint flake off the side alreadyThey send a tech out to repair it who admitted it wasn't properly sealed by the factory and repainted and resealed itA day later the work was visible and not blended properly so I called to have the item replaced and they charged me $to replace a piece of furniture that started flaking off paint within a month and their own service technician admitted was made wrong at factoryThe coffee table I had has abrasions on the surface leading to a large dent that was either touched up painted or repaired before delivery as there is large dent but no scratches or mars to the paintIt is hard to see and took me a long time to fi
I ordered a sectional they did not have it in store, told me it was just like leather with the same leather lookI want firm seating had me sit on another sectional said it would be same firmnessI received the sectional one week before I moved in working and busy did not sit on it but it certainly does not resemble leatherAnd when I sat on it the cushions are not firm at allI called to explain about my dislikes of the sectional they asked if it was damaged I said no but it was not what the sales person told me it was going to be and I am very dissatisfiedThe told me the only way they would exchange it for another if it was damagedI explained I bought it without seeing it from what their sales person told meThey where rude and said sorry they could not take it back in exchange for what I really wanted So be forewarned it you buy something there and not happy you are stuck with it
The service from City Furniture has been terrible: unresolved issues pertaining to financing, very poor folland ongoing unproductive communicationI highly recommend you shop elsewhere for furniture
Defective manufactured chaise lounge
CITY FURNITURE HAS THE WORST CUSTOMER SERVICE I'VE EVER DELT WITH AND I WILL NOT DO BUSINESS WITH THEM AGAIN...BUYER BEWARE!
On August 11, 2018, my wife and I purchased a chaise lounge from City Furniture in Jensen Beach FloridaThe chase was delivered August 15th with the front legs brokenI called customer service (what a joke) they informed me they would replace the chase and the soonest available was On August 23, I informed them we have a memorial service scheduled at our home Saturday, August and after hours of complaining they moved the delivery to August and told me a "Premiere Delivery" was scheduled and they would assure no damageThe chase was delivered on August and the delivery personnel were not "Premiere"They drop off the chase just like the first, in my foyer fully wrappedAs I unwrapped the chase, I noticed the front legs were also brokenI stopped the delivery personnel and asked them to return the broken
Couches were misrepresented as leather and are peeling
Purchased and paid for a sofa and love seat that I was told was leather Paid for warranty At only years, the couches were peeling Someone cam out and colored the peeling areas with a magic marker I was unsatisfied but I was told there was moth in I could do The couches look horrible and I can not afford to purchase brand new couches I was assured when these were purchased that they were genuine leather I had a third party leather company come to see them They told me that they are bonded leather and there is no way to repair them
I purchased a sofa from them in or The Sofa is horribleAfter a year the cushions sink in and you can feel the coilsI purchased the warranty and the first time it was replaced was in They brought me a new one and it lasted about a year and a halfThen they brought me a new one in and it came torn at the seamThey sent a "professional to fix it" and it was fine, not perfect but I didn't want to deal with having to call again and go through the warranty processNow in I called again because this time the sofa is even worseThe technician, Edgar came out which was the same person that did the sewing for the torn seamHe said the sofa part could get fixed and he would come back with the parts to fix itHe said the Chaise part could hold off a few more months and since I had warranty I could just call back in to monthsI didn't agree so I called on the same day July 26th and the representative was pretty rudeSo I told him to have a supervisor call
Bought their brand of mattress and it was defectiveEnded up having to come out of pocket another $to have it replaced
Worst customer care ever! in store and on the phone with customer servicePurchased a mattress for $600- not what you would call a cheap mattressThree months later, the mattress is defective and I now have to come out of pocket to have it inspected ($50), spend hours to reselect another (extremely long process to process all paperwork) and pay for delivery again ($60)I have now had to spend an extra $to have a defective (inspector said it's the worst he's seen) mattress cleared to be replaced, to be able to purchase something decent (brand name) instead of their own brand (Kevin Charles) which no one advised us ofI am back to having the original debt of $and no one cares about the inconvenience of all this to the customer (retired, fixed income)I will never shop there again and I am posting this everywhere I canI called customer service to a
I purchased a dining room table in MayThey do not have table because they keep on reselling the table
I purchased a dining room table and chairs, couch and chair in MayCurrently live in NY and arranged for delivery date for now when we flew down just to receive furnitureI received a text and a phone call confirming deliveryThe morning of delivery I received a phone call from the driver that they do not have our dining room table
I called customer service and was told that the policy is that they do not hold merchandise for more than days and it is on back orderWe explained that no one told us about this and we paid in full, how can they resell merchandise that was ordered by us???
After conversations with Customer service and Corporate customer service and stating that we will not be back until September, they again will not guarentee that I will get the table because they only hold the merchandise for daysTHEY ARE HOLDING MY MONEy FOR MONTHS!!!!!!!
I