My purchased furniture was returned to City Furniture on November 19, 2018.Receipt received for pick upTo date no refund has been issued
My return was completed on 11/19/A receipt was received confirming the pick up was completedTo date my refund has not been received on the credit card used to pay for the itemI was initially told that "accounting issues" were causing the delayI have been told almost daily to "wait for tomorrow"Now I am being told the accounting department needs to research and that will take more time
I have confirmed with my bank/credit card company that no refund has been initiated
I have bought several pieces spending thousands of dollars I asked after days that I was not happy with chairs and basically they (*** at Headquarters Hiatus Rd Tamarac, FL 33321-6406) told me to eat it, handle it!!! I will continue to give bad reviewsThey lied to me that I had time to change my mind
purchased a section on Saturday 9/and was told one piece was on back order but the latest for delivery would be scheduled for monday, 9/
Delivery was scheduled for 9/received a call to advise part of the sectional would be delivered on 9/6, another piece on 9/and the final piece in November, but not guaranteed since it was on backorderWhen at the store on 9/it was confirmed all pieces would be available and delivered no later than 9/and the Sales Representative even wrote the date on the invoiceI asked her four times and the four time it was confirmed for 9/or before if possibleI can't wait until November, that was a total surprise to me or I would not have purchased the sectionalI am very dissapointed that the company, City Furniture did not have transparencyNot once did they notify me of the change only the driver when he called to confirm delivery of the first pieceA little transparency would have made the world of a differenceIf I could wait until
Inadequate response to warranty repairRecurring problem with poor quality sofa
This letter is to inform you of a complaint filed due to inadequate response in regards to a warranty claim (Invoice # XXXXXX, August 16, 2015)My wife and I had purchased the LW Mercer sofa and chaise lounge and ottoman set originally in After less than a year of owning the couch, the cushions became distorted and the couch springs began to push through the cushions and were misalignedAfter calling the warranty department and scheduling a service visit, we were told that the couch springs and deformed cushions were "wear and tear"I called to complain but was told that regardless of having the warranty on the set that City Furniture would not repair or replace the sofaI filed a complaint with the Revdex.com and also posted the story on multiple online sites as a negative reviewSurprisingly, I received a call from City Furniture Customer Service and was told that they would honor the warran
Failure to back their 3-year Stain Removal Plan after I paid for it
About a year and a half ago, I purchased a table and set of high-top chairs from your CompanyPrior to deciding on this set, I voice my concerns to the sales representative that the chairs were white fabric and may get stainedShe told me not to worry and urged me to purchase your 3-Year Stain Removal Plan
I purchased it for $48, and she gave me a cleaning kit to use in the event that the fabric got stainedShe explained that if the stain did not come out, then City Furniture would professionally clean the productIf that didn't do the trick, City Furniture would replace the damaged furnitureAt no time during this transaction did she state that I needed to report the incident to City Furniture within a certain period of time for this Removal Plan to applyShe kept stating that it was for years for $
One of the chairs got stained last week, so I used the cleaning kit I was given to remove itInstead of
Purchased sectional from City Furniture 2+ years agoBought full warranty on productThey are not upholding warranty for a defective piece
Invoice #XXXXXX We purchased a sectional from city furniture and we've been having trouble with it ever since The motors broke on the sectional and the leather is peeling in multiple places According to techs that they've sent to assess the product they conclude it is not peeling They consider what is happening to the couch as fading One technician admitted that the piece is two toned and that is why the top layer is coming off The top layer bubbles then flake off According to the warranty bought they would replace the product if it is peeling or defective They've spray painted sections of the couch that is peeling but those sections continue to peel I wish City Furniture would stand by their warrantyThey keep asking for pictures that I've sent multiple times and we feel we are just getting the run around We purchased the
I purchased a beautiful coffee table for $on March 16th and applied for instant financing I was approved and anticipated waiting as I was told my coffee table was on backorder and would not be in until April 18th On April 18th I took the day off from work expecting the table to arrive at some point but instead I received a call that it was on further backorder and would not now be arriving until May 31st I asked the same question I had asked when I purchased the table? Do I have to start making payments before the table arrives? Oh No you won't I was assured that would not make any sense now would it This morning I received a call from City Furnitures finance company Synchrony Bank to inform me I was being put into collection as I had not made any payments and my statement had been sent back to them because they put down my wrong address I was then asked if I wanted to make an immediate payment to save my credit score? I stated to the operator "I don't have my furniture yet" He didn't care I then called Debra at the Airport road Store and received the same attitude and was informed that I am responsible for making the payments no matter if I have my furniture or not This is quiet a little scam they are running by selling items they dont have and then collecting money on them and then delivering them later like 2-months later This store and their policies simply screams out to me what a bunch of immoral crooks these people are
The salesman said all wear and tear would be covered in the warranty
My husband and I bought a five piece couch set, coffee tables, a sofa table, and a kitchen table and chair set Our salesman told us to get the warranty on the products to cover wear and tear There is now a tear in the sofa When I called the company to get this taken care of, customer service says that it is not part of the warranty package
So they will not cover the repair, nor will the company refund our money 100%
My husband and I do not buy warranties often and we only bought this warranty as we were told it would cover 100% wear and tear
I was sold a product that they do not have in stock to sell
I went to the Sunrise location and the salesman showed me a sectional, bonded leatherI was very specific that I wanted bonded leather not microfiber since I have cats and I had to be cleaning the couch all the time with the microfiber I hadI was there with my daughter that is yrs old and we both sat on the couch and yes it was bonded leather not microfiberI went through financing because I was also buying a dining setMy credit was checked and approved and I went through with the purchase on 4/Yesterday 4/I went on line to check the measurements on the couch and when I typed the item number on the invoice a microfiber sectional came upI sent email to the salesman asking him to correct the invoiceHe calls me and tells me that I was wrong that the couch I saw was a new type of microfiber and that they do not carry the couch in bonded leatherMy daughter and I sat on the couch, it was not microfiberI was
Unable to get my money back for warranty because they claimed it was sent to me
Warranty can be found under *** *** phone number XXX XXX XXXX warranty for my sectional
Horrible company to do business with Never buy anything cash from them, always use a credit card with these people so you can put a stop payment on the order City Furniture took my cash for a large piece of furniture and it was a large chunk of cash City Furniture delivered the wrong piece of furniture to my house I called customer service and tried to talk to a manager and the best I could get on the phone was a customer specialist named *** they would not let me speak to a manager and that lady started laughing at me because I was getting aggravated The Customer Service Specialist told me that it was my fault they delivered the wrong furniture and that I had to take the problem up with the salesman I didn't let the delivery people leave the furniture at my house for very good reason So after the very rude conversation on the phone with the Customer Service Specialist I went down to City Furniture and demanded a refund I was told that City Furniture does not refund cash and that they would mail me a check in to business days A dozen calls and a month and a half later I still don't have my money or a check from City furniture I have every time I've called and who I had talked to documented so I will be contacting an attorney very soon
I purchased a $600+ jute rug in February When the rug came, they took it out of the plastic and rolled it outAlthough it looked fine, it had a very strong mildew smellAt that time I was told that it was due to the plastic it was wrapped in and that it would take time to air out, at least 30-daysSince then, the smell has gotten considerably worse to the point of severe headaches and allergies associated with the smellI've spoken with the local store a few times and they have been extremely rude to me, telling me that odor issues aren't covered and there's nothing they can doI also have s call into Consumer Affairs at this timeI had a professional company come out to give me their opinion and they told me that they believe it is dry rottedI am happy to open my home up for inspection to show how the rug has been cared for; it has been in a very clean environment where the air is coolI don't think this is fair given this rug is only months old
Product_Or_Servic
THE FURNITURE THAT THIS PLACE SELLS IS GARBAGE THEY SAY ITS WOOD AND IT APPEARS TO BE MADE OF RESIN FURNITURE IS DAMAGED UPON DELIVERY AND THEY DO NOT REPAIR DON'T EVER EVER PAY FOR THE IN-HOME SERVICE SINCE IT IS A RUSE AND THEY DON'T HONOR THE AGREEMENT THEY DO NOT PROVIDE ASSISTANCE FOR CUSTOMERS AND THEY SUPPLY THEIR CUSTOMERS WITH DAMAGED GOODS THEY TREAT THEIR CUSTOMERS AS IF THEY ARE IGNORANT AND DO NOT CARE IF THEY SELL GARBAGE DO NOT EVER BUY FROM ASHLEY FURNITURE AND CITY FURNITURE SINCE THEY ARE THE ONE AND SAME COMPANY
City Furniture is a legit bad businessWith their bad sales pitch and poor customer service, they pride themselves in ripping people offI bought a dresser and bed set spend about 1700$Item was delivered twice damaged.(looked like it can from a thrift store) How does this happen twiceStore Manager assured me that these things can happen! Twice!! Full of excuses that are unexceptable! Had to fight to return the dresser and they are charging me a restocking fee of 60$ for something they brought broken! ReallyI will never purchase another item from them again!
Horrible Customer Service, lack of care to correct the issue and now missing items that I paid for
If I could give no stars, I would!
The delivery guys stepped all over the very rug they were delivering, when I pointed out a stain on a chair they delivered, they got very hostile and didnt want to take it back until I demanded they take it out of my home
They promised pillows with some of the furniture that was not delivered, the "manager" made promises to deliver it but never did
When they called to replace the chair that was stained, they changed the delivery time, without any prior notice, to a time I couldn't be home so they charged me $($more than the value of the chair)I can't get a manager on the phone to talk to me about the pillows nor the chair
Now Im without pillows or a chair that were paid for and there is no recourse for me but to dispute it with my credit card company
FYI, the supposed sales manager was Derrick and the store manager who
We purchased our first adjustable bed frame and mattress as a set The frame is faulty and the mattress is incompatible for use with that frame
We spent $(which included a $year
warranty service) for an adjustable bed frame and mattress
Two issues:
A.the frame proved to be faulty Entering or exiting the bed caused loud noises in the frame
Calls to the manufacturer (Mottosleep) resulted in them sending repair parts to our home They then sent their 'furniture technician'(Robin)
Within minutes he determined that the frame was
defective, could not be repaired, and needed to be replaced Additionally, store Mgralso sent
an employee (Patrick) to see the frame He confirmed it was defective
Bthe construction of the mattress is rigid and will not bend This makes it incompatible with the movement of the frame Both representatives noted this problem and agreed the mattress and frame didn't work together as a set
Material on my sectional is flaking off I purchased protection plan, submitted twice and no response from City Furniture
I purchased a white/off-white sectional with the protection plan during memorial day weekend The material of the sectional is flaking off revealing a grey color underneath This is happening on several sections of the sectional both the seat and head areas
As instructed I submitted the requested photos and info on October 5th and 11thEach time I receive an email response stating someone will contact me within hours
There has been no contact from anyone response from CF regarding my warranty submission
Delay in receiving a dining room set purchased from City Furniture near Gulf Coast Center in Fort Myers FL
Dining room set was purchased on 2-3-with delivery date of 2-11- On 2-11-we only received table top with promise of rest of order to be delivered within a week It is now 3-4-and we are receiving another delivery today but the delivery is still not complete
Salesman Manny *** was suppose to call us March 2nd to verify completeness of upcoming delivery He did not call I called him on 3-2-and he said part of order was in and he would call on 3-3-to verify if all the order would be delivered We never got a call on 3-4-delivery man called giving us a window of time for delivery today 3-4- He said that part of order is still back ordered When we purchased on 2-3-we used our Ashley charge card We have since received our first bill and do not have all the merchandise yet The table does not yet have legs and consequently not usable It
DEFECTIVE MATTRESS, THE STORE WARRANTY WILL NOT DO ANYTHING
my husband and I bought a mattress memory foam in the city furniture Store in April invoice # XXXXXX with the value of $ 866.64, about months ago we did not endure back pain due to mattress, call two weeks ago to city furniture for make the claim because we have year warranty with the store and with the company the mattress, furniture city sent us a technician who have to pay $ for that will check the mattress, he told us that the mattress was sunk more than an inch and a half due to the base of the mattress which was sold with the mattress, I call after weeks did this happen after waiting more than minutes on the phone to tell a costumer service the same story finally connect me with the guarantee department, the lady who checked me tells me that the guarantee could not do anything because the technician had reported that the mattress was stained, which is a lie because the mattress has two cover, I te
Customer service will not respond to our claim
On 4/12/we received a replacement section of a couch and purchased the in home service warranty for the leather/vinyl on the new pieceThe sofa has since ripped again and the customer service department will not return our calls againWe submitted a claim online and got a confirmationWe reached out to the store manager who said we would be contacted and that didn't happen eitherOur invoice # is XXXXXX
My purchased furniture was returned to City Furniture on November 19, 2018.Receipt received for pick upTo date no refund has been issued
My return was completed on 11/19/A receipt was received confirming the pick up was completedTo date my refund has not been received on the credit card used to pay for the itemI was initially told that "accounting issues" were causing the delayI have been told almost daily to "wait for tomorrow"Now I am being told the accounting department needs to research and that will take more time
I have confirmed with my bank/credit card company that no refund has been initiated
I have bought several pieces spending thousands of dollars I asked after days that I was not happy with chairs and basically they (*** at Headquarters Hiatus Rd Tamarac, FL 33321-6406) told me to eat it, handle it!!! I will continue to give bad reviewsThey lied to me that I had time to change my mind
purchased a section on Saturday 9/and was told one piece was on back order but the latest for delivery would be scheduled for monday, 9/
Delivery was scheduled for 9/received a call to advise part of the sectional would be delivered on 9/6, another piece on 9/and the final piece in November, but not guaranteed since it was on backorderWhen at the store on 9/it was confirmed all pieces would be available and delivered no later than 9/and the Sales Representative even wrote the date on the invoiceI asked her four times and the four time it was confirmed for 9/or before if possibleI can't wait until November, that was a total surprise to me or I would not have purchased the sectionalI am very dissapointed that the company, City Furniture did not have transparencyNot once did they notify me of the change only the driver when he called to confirm delivery of the first pieceA little transparency would have made the world of a differenceIf I could wait until
Inadequate response to warranty repairRecurring problem with poor quality sofa
This letter is to inform you of a complaint filed due to inadequate response in regards to a warranty claim (Invoice # XXXXXX, August 16, 2015)My wife and I had purchased the LW Mercer sofa and chaise lounge and ottoman set originally in After less than a year of owning the couch, the cushions became distorted and the couch springs began to push through the cushions and were misalignedAfter calling the warranty department and scheduling a service visit, we were told that the couch springs and deformed cushions were "wear and tear"I called to complain but was told that regardless of having the warranty on the set that City Furniture would not repair or replace the sofaI filed a complaint with the Revdex.com and also posted the story on multiple online sites as a negative reviewSurprisingly, I received a call from City Furniture Customer Service and was told that they would honor the warran
Failure to back their 3-year Stain Removal Plan after I paid for it
About a year and a half ago, I purchased a table and set of high-top chairs from your CompanyPrior to deciding on this set, I voice my concerns to the sales representative that the chairs were white fabric and may get stainedShe told me not to worry and urged me to purchase your 3-Year Stain Removal Plan
I purchased it for $48, and she gave me a cleaning kit to use in the event that the fabric got stainedShe explained that if the stain did not come out, then City Furniture would professionally clean the productIf that didn't do the trick, City Furniture would replace the damaged furnitureAt no time during this transaction did she state that I needed to report the incident to City Furniture within a certain period of time for this Removal Plan to applyShe kept stating that it was for years for $
One of the chairs got stained last week, so I used the cleaning kit I was given to remove itInstead of
Purchased sectional from City Furniture 2+ years agoBought full warranty on productThey are not upholding warranty for a defective piece
Invoice #XXXXXX We purchased a sectional from city furniture and we've been having trouble with it ever since The motors broke on the sectional and the leather is peeling in multiple places According to techs that they've sent to assess the product they conclude it is not peeling They consider what is happening to the couch as fading One technician admitted that the piece is two toned and that is why the top layer is coming off The top layer bubbles then flake off According to the warranty bought they would replace the product if it is peeling or defective They've spray painted sections of the couch that is peeling but those sections continue to peel I wish City Furniture would stand by their warrantyThey keep asking for pictures that I've sent multiple times and we feel we are just getting the run around We purchased the
I purchased a beautiful coffee table for $on March 16th and applied for instant financing I was approved and anticipated waiting as I was told my coffee table was on backorder and would not be in until April 18th On April 18th I took the day off from work expecting the table to arrive at some point but instead I received a call that it was on further backorder and would not now be arriving until May 31st I asked the same question I had asked when I purchased the table? Do I have to start making payments before the table arrives? Oh No you won't I was assured that would not make any sense now would it This morning I received a call from City Furnitures finance company Synchrony Bank to inform me I was being put into collection as I had not made any payments and my statement had been sent back to them because they put down my wrong address I was then asked if I wanted to make an immediate payment to save my credit score? I stated to the operator "I don't have my furniture yet" He didn't care I then called Debra at the Airport road Store and received the same attitude and was informed that I am responsible for making the payments no matter if I have my furniture or not This is quiet a little scam they are running by selling items they dont have and then collecting money on them and then delivering them later like 2-months later This store and their policies simply screams out to me what a bunch of immoral crooks these people are
The salesman said all wear and tear would be covered in the warranty
My husband and I bought a five piece couch set, coffee tables, a sofa table, and a kitchen table and chair set Our salesman told us to get the warranty on the products to cover wear and tear There is now a tear in the sofa When I called the company to get this taken care of, customer service says that it is not part of the warranty package
So they will not cover the repair, nor will the company refund our money 100%
My husband and I do not buy warranties often and we only bought this warranty as we were told it would cover 100% wear and tear
I was sold a product that they do not have in stock to sell
I went to the Sunrise location and the salesman showed me a sectional, bonded leatherI was very specific that I wanted bonded leather not microfiber since I have cats and I had to be cleaning the couch all the time with the microfiber I hadI was there with my daughter that is yrs old and we both sat on the couch and yes it was bonded leather not microfiberI went through financing because I was also buying a dining setMy credit was checked and approved and I went through with the purchase on 4/Yesterday 4/I went on line to check the measurements on the couch and when I typed the item number on the invoice a microfiber sectional came upI sent email to the salesman asking him to correct the invoiceHe calls me and tells me that I was wrong that the couch I saw was a new type of microfiber and that they do not carry the couch in bonded leatherMy daughter and I sat on the couch, it was not microfiberI was
Unable to get my money back for warranty because they claimed it was sent to me
Warranty can be found under *** *** phone number XXX XXX XXXX warranty for my sectional
Horrible company to do business with Never buy anything cash from them, always use a credit card with these people so you can put a stop payment on the order City Furniture took my cash for a large piece of furniture and it was a large chunk of cash City Furniture delivered the wrong piece of furniture to my house I called customer service and tried to talk to a manager and the best I could get on the phone was a customer specialist named *** they would not let me speak to a manager and that lady started laughing at me because I was getting aggravated The Customer Service Specialist told me that it was my fault they delivered the wrong furniture and that I had to take the problem up with the salesman I didn't let the delivery people leave the furniture at my house for very good reason So after the very rude conversation on the phone with the Customer Service Specialist I went down to City Furniture and demanded a refund I was told that City Furniture does not refund cash and that they would mail me a check in to business days A dozen calls and a month and a half later I still don't have my money or a check from City furniture I have every time I've called and who I had talked to documented so I will be contacting an attorney very soon
I purchased a $600+ jute rug in February When the rug came, they took it out of the plastic and rolled it outAlthough it looked fine, it had a very strong mildew smellAt that time I was told that it was due to the plastic it was wrapped in and that it would take time to air out, at least 30-daysSince then, the smell has gotten considerably worse to the point of severe headaches and allergies associated with the smellI've spoken with the local store a few times and they have been extremely rude to me, telling me that odor issues aren't covered and there's nothing they can doI also have s call into Consumer Affairs at this timeI had a professional company come out to give me their opinion and they told me that they believe it is dry rottedI am happy to open my home up for inspection to show how the rug has been cared for; it has been in a very clean environment where the air is coolI don't think this is fair given this rug is only months old
Product_Or_Servic
THE FURNITURE THAT THIS PLACE SELLS IS GARBAGE THEY SAY ITS WOOD AND IT APPEARS TO BE MADE OF RESIN FURNITURE IS DAMAGED UPON DELIVERY AND THEY DO NOT REPAIR DON'T EVER EVER PAY FOR THE IN-HOME SERVICE SINCE IT IS A RUSE AND THEY DON'T HONOR THE AGREEMENT THEY DO NOT PROVIDE ASSISTANCE FOR CUSTOMERS AND THEY SUPPLY THEIR CUSTOMERS WITH DAMAGED GOODS THEY TREAT THEIR CUSTOMERS AS IF THEY ARE IGNORANT AND DO NOT CARE IF THEY SELL GARBAGE DO NOT EVER BUY FROM ASHLEY FURNITURE AND CITY FURNITURE SINCE THEY ARE THE ONE AND SAME COMPANY
City Furniture is a legit bad businessWith their bad sales pitch and poor customer service, they pride themselves in ripping people offI bought a dresser and bed set spend about 1700$Item was delivered twice damaged.(looked like it can from a thrift store) How does this happen twiceStore Manager assured me that these things can happen! Twice!! Full of excuses that are unexceptable! Had to fight to return the dresser and they are charging me a restocking fee of 60$ for something they brought broken! ReallyI will never purchase another item from them again!
Horrible Customer Service, lack of care to correct the issue and now missing items that I paid for
If I could give no stars, I would!
The delivery guys stepped all over the very rug they were delivering, when I pointed out a stain on a chair they delivered, they got very hostile and didnt want to take it back until I demanded they take it out of my home
They promised pillows with some of the furniture that was not delivered, the "manager" made promises to deliver it but never did
When they called to replace the chair that was stained, they changed the delivery time, without any prior notice, to a time I couldn't be home so they charged me $($more than the value of the chair)I can't get a manager on the phone to talk to me about the pillows nor the chair
Now Im without pillows or a chair that were paid for and there is no recourse for me but to dispute it with my credit card company
FYI, the supposed sales manager was Derrick and the store manager who
We purchased our first adjustable bed frame and mattress as a set The frame is faulty and the mattress is incompatible for use with that frame
We spent $(which included a $year
warranty service) for an adjustable bed frame and mattress
Two issues:
A.the frame proved to be faulty Entering or exiting the bed caused loud noises in the frame
Calls to the manufacturer (Mottosleep) resulted in them sending repair parts to our home They then sent their 'furniture technician'(Robin)
Within minutes he determined that the frame was
defective, could not be repaired, and needed to be replaced Additionally, store Mgralso sent
an employee (Patrick) to see the frame He confirmed it was defective
Bthe construction of the mattress is rigid and will not bend This makes it incompatible with the movement of the frame Both representatives noted this problem and agreed the mattress and frame didn't work together as a set
Material on my sectional is flaking off I purchased protection plan, submitted twice and no response from City Furniture
I purchased a white/off-white sectional with the protection plan during memorial day weekend The material of the sectional is flaking off revealing a grey color underneath This is happening on several sections of the sectional both the seat and head areas
As instructed I submitted the requested photos and info on October 5th and 11thEach time I receive an email response stating someone will contact me within hours
There has been no contact from anyone response from CF regarding my warranty submission
Delay in receiving a dining room set purchased from City Furniture near Gulf Coast Center in Fort Myers FL
Dining room set was purchased on 2-3-with delivery date of 2-11- On 2-11-we only received table top with promise of rest of order to be delivered within a week It is now 3-4-and we are receiving another delivery today but the delivery is still not complete
Salesman Manny *** was suppose to call us March 2nd to verify completeness of upcoming delivery He did not call I called him on 3-2-and he said part of order was in and he would call on 3-3-to verify if all the order would be delivered We never got a call on 3-4-delivery man called giving us a window of time for delivery today 3-4- He said that part of order is still back ordered When we purchased on 2-3-we used our Ashley charge card We have since received our first bill and do not have all the merchandise yet The table does not yet have legs and consequently not usable It
DEFECTIVE MATTRESS, THE STORE WARRANTY WILL NOT DO ANYTHING
my husband and I bought a mattress memory foam in the city furniture Store in April invoice # XXXXXX with the value of $ 866.64, about months ago we did not endure back pain due to mattress, call two weeks ago to city furniture for make the claim because we have year warranty with the store and with the company the mattress, furniture city sent us a technician who have to pay $ for that will check the mattress, he told us that the mattress was sunk more than an inch and a half due to the base of the mattress which was sold with the mattress, I call after weeks did this happen after waiting more than minutes on the phone to tell a costumer service the same story finally connect me with the guarantee department, the lady who checked me tells me that the guarantee could not do anything because the technician had reported that the mattress was stained, which is a lie because the mattress has two cover, I te
Customer service will not respond to our claim
On 4/12/we received a replacement section of a couch and purchased the in home service warranty for the leather/vinyl on the new pieceThe sofa has since ripped again and the customer service department will not return our calls againWe submitted a claim online and got a confirmationWe reached out to the store manager who said we would be contacted and that didn't happen eitherOur invoice # is XXXXXX