Terrible workmanship.product is dangerous, staples sticking out all over
Wife bought couch, love seat,chair.3/18/model numbers-XXXXXXX,XXXXXXX,XXXXXXX.deliered on 3/21/Driver dropped furniture off truckWould not unwrap itMade wife sign off on itHad to dispose of wrappingLove seat damagedStore at XXXXX tamiami tr n *** *** XXXXX was called,they blamed us! Said we did it bringing in houseWe have pictures of it sitting outside because they would not bring it insideGot it inside.Worst workmanship ever! Staples sticking out all overLeg on couch could not be installedLegs on couch & loveseat bifferent heightsCushions not evenShoddy qualityTried to get refundThey refuseThis furniture is cheap and not what they representedNobody should have to pay for something like this!
General manager sold me a more expensive mattress because he said they didn't carry the other model by the same company
I purchased mattresses on 1-17-from City Furniture with the understanding I had days to try the mattressAfter days, my wife and I decided to upgrade our mattressWe went to City Furniture in Naples Florida to purchase a mattress they showed on their websiteOur salesman, which is also the general manager told us they only carry the firm version of the mattressTheir website only shows they carry the plush version.(the one we wanted) He talked us into buying a more expensive mattress and said that it was more plush than the one we were looking atWe bought that mattress and found out later that it was far firmer than the mattress we wanted(Not recommended for side sleepers) After calling City Furniture customer care, I found out they only carry the plush version of the mattress we wanted(the complete opposite of what our salesman told us) City
Lied to, and sold a useless $umbrella that won't give shade where it should do
I bought umbrella, one for $and one for $from City furniture as part of $order that I got from them couple months ago
The reason for the umbrellas is that my elderly mother can't sit in the sun because of her health condition
The $umbrella that I was told that its the best in the market and that it will give us the shade we need and will never move from its spot once we get sand for itWe found out after buying it that the umbrella can't stay still in one direction for minutes!!!!!! and the wind will take it all over the place, and my years old mother can't put such a heavy umbrella back to position
I contacted service and they sent someone who looked at the umbrella for minute and said sorry nothing we can do??!!!!!!!
The store called me and I expressed my frustration and asked to return the umbrella but they told me, too bad!!! No returns??!!!!
This is a terrible
I bought a bed from city furniture it was whitethey delivered it on labor daywhen the driver took it out of the box it was filthy full of handprintsthe driver called customer service they stated they would call us backnow two weeks have gone by no call I have called them twice get the same response we will call you backif I don't get a response I will take my bed and personally deliver it to the wellington store show room this is the second time they do this to methey suck at customer service will never buy from there again invoice
damaged and dirty delivery
I ordered a bedroom set from City FurnitureHaving dealt with them previously and receiving returned, damaged and dirty items I specifically requested new in box itemsSure enough off the truck comes items wrapped in moving blanketsWhen they deliver new items they always manage to come in boxesThis bedroom set arrived DAMAGED AND FILTHY Clearly the pieces that arrived in moving blankets were returnedThe delivery guys claim that the items are "inspected" at the warehouse and that's why the items are opened but if they are inspected than why does every piece of "inspected" furniture arrive damaged? My husband tried to refuse the delivery to get same day re-delivery and the delivery guys said their process is to take pictures and then customer service will call usAlmost hours later and no call! One item has dilapidated drawers that don't sit straightAnother items has a gigantic gash, paint peeling, and was disgustingly dirtyInspectors reall
REALLY DECEIVING BUSINESS PRACTICESTHEY LIE TO THEIR CUSTOMERS TO MAKE A SALE AND THEY DON'T CARE THAT THEY DON'T FOLLOW THROUGH WITH WHAT THEY PROMISEDTHEY LIED TO US TO MAKE A SALE BY SAYING THAT IF WE PURCHASED THE ITEMS WE WOULD MAKE SURE TO SECURE OUR FURNITURE AND WHEN IT WAS TIME FOR DELIVERY THEY TOLD US THAT WE WOULD NOT RECEIVE THE FURNITURE FOR ANOTHER MONTH AS IT WAS OUT OF STOCKTHEY DID NOT EVEN APOLOGIZE FOR LYING TO USE AND BASICALLY SAID WE HAD TO DEAL WITH ITTHEY ARE MAJOR SCAMMERS AND SHOULD NOT EVEN BE IN BUSINESS AS THEY SCAM PEOPLE INTO BUTING FROM THEMTHE WARRANTY IS ALSO A LIE AS THEY DO NOT COVER ANYTHING AND SELL IT TO YOU LIKE LIKE IT IS THE BEST THINGDO NOT BUY FORM THEM!!
Ordered Sofa SetDelivery scheduled for 4/21/Item not available for deliveryNot notifiedRefuse to accomodatePoor service
Order #XXXXXX
Order place on 4/15/and delivery scheduled for 4/21/I went to the store in Tamarac and spent a few hours thereWe saw a sofa/loveseat that we wanted to purchaseIt was the Malone Beige Sofa and LoveseatThe price on the poster/picture listed the Sofa and loveseat for $and the agent tells me that the price is actually $When I showed her the price listed, she stated that is an old pricing sheetShe left to go speak with a manager and after 30mins, she never came backI went looking for her and found another agent who took me to a manager (bald with beard)He said they cannot honor that price because it is old and after I showed him the price is incorrect on the ad, he said that is what they are there for to clarify these thingsHe would not honor the misprint/old ad posted so we left the store due to unethical business
The delivery drivers never showed up and the company did absolutely nothing to resolve the issue
On December 30th I was given a time frame of 3:30-6:for a furniture deliveryMy delivery didn't come and when I called to voice my complaint I was told by the supervisor there was nothing they will doI was told to either wait until the delivery drivers decided to showed up or cancel my order and be left without furnitureThis company is a scam and has absolutely no concern for paying customers
I purchased the couch September 1,As of October 16, the couch is falling apart, my mother who is a senior citizen cannot sit on the couch
Problem date: October Purchase date: September 1, Sku: XXX-XXX-XX,1,0,Invoice: XXXXXXPayment amount: 2,342$There is no reason to charge an exchange fee as this item is defectiveWe want a different couch (brand) in an effort to avoid this inconvenience
We purchased a leather sectional with a three year warrantyThe leather is peeling and crackingThey are not honoring the warranty agreement
We purchased a leather sectional in 8/4/We also purchased an extended warrantyOur invoice # XXXXXX/About March or April of this year We noticed the defectLeather peelingCalled them they sent a rep out he said nothing could be doneHe would not attempt to fix it because he couldn't guarantee his workSo I called City Furniture again and told them this was not acceptableSo they sent another rep outHe called them and put them on the phone with meThey said they would give me a new piece but it was very unlikely that it would match the other piecesOr offer me $to get it fixedSo I took the checkThinking it would look worse if piece was mismatchedHowever in the mean time upon trying to find someone to fix it we noticed another piece started to peel and crackSo I called them againThey said since I took th
Purchased a sectional sofa 1/31/and additional warranty I have not received the cushions promised to me as replacements
Purchase date 1/31/from City Furniture First call about cushions on sofa all crushing, 9/ I was told to submit photos, which I did After a week they finally scheduled a service repto come out and evaluateThat was 10/2/Dennis Furniture came out and got customer service on the line and ordered ALL new cushions He expressed the inferior quality to me as well12/2/Ramon came with one cushion, no cover, and with covers I was still missing the two large chaise lounge end cushionsHe told me again, poor quality and he didn't know why the order was not completeHe re-ordered the cushions neededSince then I have called customer service, Lindsay only appologizes for the delay and her supervisor does the same They are coming soon is the response I getYou can't speak to anyone else, it is a loop of the same people I purchased
Our family purchased a bunk bed for our daughters from City FurnitureThe 1st bed was infested with beetles and the 2nd bed delivered as well
Purchase Date: 10/29/
Delivery Date of 1st bed: 11/5/
Problem Date: 12/9/
Exterminator Appt: 12/13/
Product: Lauren white bunk bed, ladder and (2) twin memory foam mattresses
Original invoice #: XXXXXX/
Payment Amount: $
Payment Method: Visa and MC credit cards (both debit cards)
2nd bed replacement:
Delivery Date of 2nd infested bed: 12/28/
Invoice #: XXXXXX- Replacement/exchange of 2nd bed (headboard, wood planks and outer rails)
Invoice #: XXXXXX- Replacement of mattress (apparently the mattress we have is on back order)(NEVER RECEIVED)
3rd Bed:(Not delivered because morning of delivery they inspected bed and it was damaged- no further details provided)
Invoice #: XXXXXX/Different Style bed- Laguna white bunk bed with rails, ladder and (2) twin memory foam mattresses
Sales Rep: JP Cabrera from
Ordered furniture for pickup only to arrive and they not have it and offer me same pieces at hundreds more
I ordered (#***) and paid using my debit card for 2"Regal Dark Tone 30" Leather Barstools" online on 10/26/for pickup the following dayI received confirmation of my order that day The next day I called the warehouse as instructed for pickup and confirmed my barstools would be ready in hour I then drove from Loxahatchee to Tamarac shortly thereafter which is over an hour drive Upon arrival my order wasnt ready About mins later a warehouse man placed only one barstool in my truck I explained to him I paid for He then told me well he only found and if I wanted a refund for the other I would need to go inside I then proceeded inside as I was not about to pay for barstools when I was only receiving After talking to several people including the customer service manager all they could tell me was that I could have the one but if I wanted the other I
I received a drawer chest from city furniture on July 16th (though I ordered it months prior and delivery date was changed twice so it was recvd months later than it was originally promised)
This item arrived seemingly well, but A few mins later I noticed it was not the same color as the two two pieces from that set I called customer service, told them about issues: draw gets stuck, color, and line on second draw that seemed as if it had been repairedA technician was sent over to my home and he said that was 'normal' I've had too many houseguests agree with me that the color of this furniture does not match the rest of the piece set in the bedroom The other two pieces have white color in the wood crevices, and this one has taupegray color in the crevices of the wood
The worst part is the second draw had a line where the draw all across the draw where a repair was seemingly fly done, at the most noticeable draw - the one at eye level I would like to have an ev
I bought a couch from City Furniture and the color has faded and cushion gone on the inside and we have to sit against a spring
I purchased furniture with the warranty in June of Over the next year I noticed fading in the dark color and eventually a lumbar cushion inside the couch disintegrated and left a spring up against the leatherI have made numerous complaints with city furniture and have asked them to come and see the fading and the cushion damage Several people from City Furniture have come to our home to see the couch The first who came saw it and stated that they would replace the dis-colored cushions and the spot where the spring is.That was almost years agoTheir employee said the parts will come and we will come replace it with no chargeI never received parts or heard from this person againI spoke to the GM at the Wellington store where I purchased the items and he guided me to contact corporate againThis time when they came to our home they changed
On January I contacted Ashley furniture for a warranty issue on my leather couches I was told that a representative from the warrantee department would call me within to hours and after a week I did not hear from them so I called the store in which I purchased the couches they explained to me that they would be nouting my account and someone from the warrantee department would get back to me in about a weekA week goes by still haven't heard from the warranty department so I called the store again spoke to a gentleman who then proceeded to tell me I did not buy leather couches I bought vinyl couches and when I explained to him that was not true he told me he cannot help me and hung up on meI called the customer care line for Ashley furniture made a complaint I was told again I would hear from someone in a few days a week goes by I call the customer cr again and had to leave a message because the lines were too busyI wait about another week because I still have
City furniture sold me a defective couch
I need to report a very serious incident in july of I bought a $Berhardt leather sofa from city furniture (along with several other items from city and Ashley on the same order) The day the items arrived I immediatly noticed the sofa was scrathed and damaged I called city and reported it and was told they would deliver a new one
For a year I called and called and noone ever brought me a new sofa the leather within months of having this sofa ALL came off.!!!! the material was so defictive that the leather came off and the sofa went from dark brown to light cream color the sales lady who sold me the sofa told me that even though I did not buy the warrenty that they would replace the sofa if I came to the store and picked out a new one
So when I went back to the store I was told that the sofa I had that was defective was "discontinued month after I bought it"!! I then had to go back into the store and buy ANOTHE
Furniture was delivered damaged, it took days for a call back and they scheduled a repair that never showed up I want a refund and they wont give it
I purchased a sofa on 2/28/Invoice XXXXXX the sofa was delivered on 3/1/and it was damagedI spoke to customer service and was told I had to fill out a form and take pictures and that someone would be in contact with me in hoursAfter days with no call back I contacted C/S again and I was told to email the pictures and someone would call me back the same day, nobody didI called a 3rd time and had to text the pictures and said I just want a refund to come pick up their couchAfter arguing for a while I was told this company does not do refunds and that my couch will have to be repaired, and that they would call me to set it up withing 24-hours...Well now it has been days and still nothingI am done with their *** service I want them to come pick up the couch and issue me a FULL REFUND!! This is a waste of my ti
Service reimbursement not delivered on time to be used at the store
On May 25, I made a purchase of #3,Invoice #XXXXXX/I purchased the 3-Year In-Home Service, which I was advised if not used I will be reimbursed the money paid for it, $
City furniture reimburse the funds as a voucher to be used in the storeHowever, my voucher was mail and delivered to the wrong addressBut I did not receive the envelope until the end of AugustThe voucher printed date is 06/06/with expiration date of 07/15/I called the corporate office and they told me to take it to the store, because they could not reprint itI took it to the store in Pembroke Pines, and they did not want to take itI called back the corporate office and they simply said they could not do anything about it
First of all, when I bought the furniture I was never told the reimbursement will come back in a way of store creditAnd second, I was never told that I will have to rush to the store to b
Terrible workmanship.product is dangerous, staples sticking out all over
Wife bought couch, love seat,chair.3/18/model numbers-XXXXXXX,XXXXXXX,XXXXXXX.deliered on 3/21/Driver dropped furniture off truckWould not unwrap itMade wife sign off on itHad to dispose of wrappingLove seat damagedStore at XXXXX tamiami tr n *** *** XXXXX was called,they blamed us! Said we did it bringing in houseWe have pictures of it sitting outside because they would not bring it insideGot it inside.Worst workmanship ever! Staples sticking out all overLeg on couch could not be installedLegs on couch & loveseat bifferent heightsCushions not evenShoddy qualityTried to get refundThey refuseThis furniture is cheap and not what they representedNobody should have to pay for something like this!
General manager sold me a more expensive mattress because he said they didn't carry the other model by the same company
I purchased mattresses on 1-17-from City Furniture with the understanding I had days to try the mattressAfter days, my wife and I decided to upgrade our mattressWe went to City Furniture in Naples Florida to purchase a mattress they showed on their websiteOur salesman, which is also the general manager told us they only carry the firm version of the mattressTheir website only shows they carry the plush version.(the one we wanted) He talked us into buying a more expensive mattress and said that it was more plush than the one we were looking atWe bought that mattress and found out later that it was far firmer than the mattress we wanted(Not recommended for side sleepers) After calling City Furniture customer care, I found out they only carry the plush version of the mattress we wanted(the complete opposite of what our salesman told us) City
Lied to, and sold a useless $umbrella that won't give shade where it should do
I bought umbrella, one for $and one for $from City furniture as part of $order that I got from them couple months ago
The reason for the umbrellas is that my elderly mother can't sit in the sun because of her health condition
The $umbrella that I was told that its the best in the market and that it will give us the shade we need and will never move from its spot once we get sand for itWe found out after buying it that the umbrella can't stay still in one direction for minutes!!!!!! and the wind will take it all over the place, and my years old mother can't put such a heavy umbrella back to position
I contacted service and they sent someone who looked at the umbrella for minute and said sorry nothing we can do??!!!!!!!
The store called me and I expressed my frustration and asked to return the umbrella but they told me, too bad!!! No returns??!!!!
This is a terrible
Terrible Customer Service
If you need to use the warranty they never call you back and let you stay hold for more than minutes
I bought a bed from city furniture it was whitethey delivered it on labor daywhen the driver took it out of the box it was filthy full of handprintsthe driver called customer service they stated they would call us backnow two weeks have gone by no call I have called them twice get the same response we will call you backif I don't get a response I will take my bed and personally deliver it to the wellington store show room this is the second time they do this to methey suck at customer service will never buy from there again invoice
damaged and dirty delivery
I ordered a bedroom set from City FurnitureHaving dealt with them previously and receiving returned, damaged and dirty items I specifically requested new in box itemsSure enough off the truck comes items wrapped in moving blanketsWhen they deliver new items they always manage to come in boxesThis bedroom set arrived DAMAGED AND FILTHY Clearly the pieces that arrived in moving blankets were returnedThe delivery guys claim that the items are "inspected" at the warehouse and that's why the items are opened but if they are inspected than why does every piece of "inspected" furniture arrive damaged? My husband tried to refuse the delivery to get same day re-delivery and the delivery guys said their process is to take pictures and then customer service will call usAlmost hours later and no call! One item has dilapidated drawers that don't sit straightAnother items has a gigantic gash, paint peeling, and was disgustingly dirtyInspectors reall
REALLY DECEIVING BUSINESS PRACTICESTHEY LIE TO THEIR CUSTOMERS TO MAKE A SALE AND THEY DON'T CARE THAT THEY DON'T FOLLOW THROUGH WITH WHAT THEY PROMISEDTHEY LIED TO US TO MAKE A SALE BY SAYING THAT IF WE PURCHASED THE ITEMS WE WOULD MAKE SURE TO SECURE OUR FURNITURE AND WHEN IT WAS TIME FOR DELIVERY THEY TOLD US THAT WE WOULD NOT RECEIVE THE FURNITURE FOR ANOTHER MONTH AS IT WAS OUT OF STOCKTHEY DID NOT EVEN APOLOGIZE FOR LYING TO USE AND BASICALLY SAID WE HAD TO DEAL WITH ITTHEY ARE MAJOR SCAMMERS AND SHOULD NOT EVEN BE IN BUSINESS AS THEY SCAM PEOPLE INTO BUTING FROM THEMTHE WARRANTY IS ALSO A LIE AS THEY DO NOT COVER ANYTHING AND SELL IT TO YOU LIKE LIKE IT IS THE BEST THINGDO NOT BUY FORM THEM!!
Ordered Sofa SetDelivery scheduled for 4/21/Item not available for deliveryNot notifiedRefuse to accomodatePoor service
Order #XXXXXX
Order place on 4/15/and delivery scheduled for 4/21/I went to the store in Tamarac and spent a few hours thereWe saw a sofa/loveseat that we wanted to purchaseIt was the Malone Beige Sofa and LoveseatThe price on the poster/picture listed the Sofa and loveseat for $and the agent tells me that the price is actually $When I showed her the price listed, she stated that is an old pricing sheetShe left to go speak with a manager and after 30mins, she never came backI went looking for her and found another agent who took me to a manager (bald with beard)He said they cannot honor that price because it is old and after I showed him the price is incorrect on the ad, he said that is what they are there for to clarify these thingsHe would not honor the misprint/old ad posted so we left the store due to unethical business
The delivery drivers never showed up and the company did absolutely nothing to resolve the issue
On December 30th I was given a time frame of 3:30-6:for a furniture deliveryMy delivery didn't come and when I called to voice my complaint I was told by the supervisor there was nothing they will doI was told to either wait until the delivery drivers decided to showed up or cancel my order and be left without furnitureThis company is a scam and has absolutely no concern for paying customers
I purchased the couch September 1,As of October 16, the couch is falling apart, my mother who is a senior citizen cannot sit on the couch
Problem date: October Purchase date: September 1, Sku: XXX-XXX-XX,1,0,Invoice: XXXXXXPayment amount: 2,342$There is no reason to charge an exchange fee as this item is defectiveWe want a different couch (brand) in an effort to avoid this inconvenience
We purchased a leather sectional with a three year warrantyThe leather is peeling and crackingThey are not honoring the warranty agreement
We purchased a leather sectional in 8/4/We also purchased an extended warrantyOur invoice # XXXXXX/About March or April of this year We noticed the defectLeather peelingCalled them they sent a rep out he said nothing could be doneHe would not attempt to fix it because he couldn't guarantee his workSo I called City Furniture again and told them this was not acceptableSo they sent another rep outHe called them and put them on the phone with meThey said they would give me a new piece but it was very unlikely that it would match the other piecesOr offer me $to get it fixedSo I took the checkThinking it would look worse if piece was mismatchedHowever in the mean time upon trying to find someone to fix it we noticed another piece started to peel and crackSo I called them againThey said since I took th
Purchased a sectional sofa 1/31/and additional warranty I have not received the cushions promised to me as replacements
Purchase date 1/31/from City Furniture First call about cushions on sofa all crushing, 9/ I was told to submit photos, which I did After a week they finally scheduled a service repto come out and evaluateThat was 10/2/Dennis Furniture came out and got customer service on the line and ordered ALL new cushions He expressed the inferior quality to me as well12/2/Ramon came with one cushion, no cover, and with covers I was still missing the two large chaise lounge end cushionsHe told me again, poor quality and he didn't know why the order was not completeHe re-ordered the cushions neededSince then I have called customer service, Lindsay only appologizes for the delay and her supervisor does the same They are coming soon is the response I getYou can't speak to anyone else, it is a loop of the same people I purchased
Our family purchased a bunk bed for our daughters from City FurnitureThe 1st bed was infested with beetles and the 2nd bed delivered as well
Purchase Date: 10/29/
Delivery Date of 1st bed: 11/5/
Problem Date: 12/9/
Exterminator Appt: 12/13/
Product: Lauren white bunk bed, ladder and (2) twin memory foam mattresses
Original invoice #: XXXXXX/
Payment Amount: $
Payment Method: Visa and MC credit cards (both debit cards)
2nd bed replacement:
Delivery Date of 2nd infested bed: 12/28/
Invoice #: XXXXXX- Replacement/exchange of 2nd bed (headboard, wood planks and outer rails)
Invoice #: XXXXXX- Replacement of mattress (apparently the mattress we have is on back order)(NEVER RECEIVED)
3rd Bed:(Not delivered because morning of delivery they inspected bed and it was damaged- no further details provided)
Invoice #: XXXXXX/Different Style bed- Laguna white bunk bed with rails, ladder and (2) twin memory foam mattresses
Sales Rep: JP Cabrera from
Ordered furniture for pickup only to arrive and they not have it and offer me same pieces at hundreds more
I ordered (#***) and paid using my debit card for 2"Regal Dark Tone 30" Leather Barstools" online on 10/26/for pickup the following dayI received confirmation of my order that day The next day I called the warehouse as instructed for pickup and confirmed my barstools would be ready in hour I then drove from Loxahatchee to Tamarac shortly thereafter which is over an hour drive Upon arrival my order wasnt ready About mins later a warehouse man placed only one barstool in my truck I explained to him I paid for He then told me well he only found and if I wanted a refund for the other I would need to go inside I then proceeded inside as I was not about to pay for barstools when I was only receiving After talking to several people including the customer service manager all they could tell me was that I could have the one but if I wanted the other I
I received a drawer chest from city furniture on July 16th (though I ordered it months prior and delivery date was changed twice so it was recvd months later than it was originally promised)
This item arrived seemingly well, but A few mins later I noticed it was not the same color as the two two pieces from that set I called customer service, told them about issues: draw gets stuck, color, and line on second draw that seemed as if it had been repairedA technician was sent over to my home and he said that was 'normal' I've had too many houseguests agree with me that the color of this furniture does not match the rest of the piece set in the bedroom The other two pieces have white color in the wood crevices, and this one has taupegray color in the crevices of the wood
The worst part is the second draw had a line where the draw all across the draw where a repair was seemingly fly done, at the most noticeable draw - the one at eye level I would like to have an ev
I bought a couch from City Furniture and the color has faded and cushion gone on the inside and we have to sit against a spring
I purchased furniture with the warranty in June of Over the next year I noticed fading in the dark color and eventually a lumbar cushion inside the couch disintegrated and left a spring up against the leatherI have made numerous complaints with city furniture and have asked them to come and see the fading and the cushion damage Several people from City Furniture have come to our home to see the couch The first who came saw it and stated that they would replace the dis-colored cushions and the spot where the spring is.That was almost years agoTheir employee said the parts will come and we will come replace it with no chargeI never received parts or heard from this person againI spoke to the GM at the Wellington store where I purchased the items and he guided me to contact corporate againThis time when they came to our home they changed
On January I contacted Ashley furniture for a warranty issue on my leather couches I was told that a representative from the warrantee department would call me within to hours and after a week I did not hear from them so I called the store in which I purchased the couches they explained to me that they would be nouting my account and someone from the warrantee department would get back to me in about a weekA week goes by still haven't heard from the warranty department so I called the store again spoke to a gentleman who then proceeded to tell me I did not buy leather couches I bought vinyl couches and when I explained to him that was not true he told me he cannot help me and hung up on meI called the customer care line for Ashley furniture made a complaint I was told again I would hear from someone in a few days a week goes by I call the customer c
r again and had to leave a message because the lines were too busyI wait about another week because I still have
City furniture sold me a defective couch
I need to report a very serious incident in july of I bought a $Berhardt leather sofa from city furniture (along with several other items from city and Ashley on the same order) The day the items arrived I immediatly noticed the sofa was scrathed and damaged I called city and reported it and was told they would deliver a new one
For a year I called and called and noone ever brought me a new sofa the leather within months of having this sofa ALL came off.!!!! the material was so defictive that the leather came off and the sofa went from dark brown to light cream color the sales lady who sold me the sofa told me that even though I did not buy the warrenty that they would replace the sofa if I came to the store and picked out a new one
So when I went back to the store I was told that the sofa I had that was defective was "discontinued month after I bought it"!! I then had to go back into the store and buy ANOTHE
Furniture was delivered damaged, it took days for a call back and they scheduled a repair that never showed up I want a refund and they wont give it
I purchased a sofa on 2/28/Invoice XXXXXX the sofa was delivered on 3/1/and it was damagedI spoke to customer service and was told I had to fill out a form and take pictures and that someone would be in contact with me in hoursAfter days with no call back I contacted C/S again and I was told to email the pictures and someone would call me back the same day, nobody didI called a 3rd time and had to text the pictures and said I just want a refund to come pick up their couchAfter arguing for a while I was told this company does not do refunds and that my couch will have to be repaired, and that they would call me to set it up withing 24-hours...Well now it has been days and still nothingI am done with their *** service I want them to come pick up the couch and issue me a FULL REFUND!! This is a waste of my ti
Service reimbursement not delivered on time to be used at the store
On May 25, I made a purchase of #3,Invoice #XXXXXX/I purchased the 3-Year In-Home Service, which I was advised if not used I will be reimbursed the money paid for it, $
City furniture reimburse the funds as a voucher to be used in the storeHowever, my voucher was mail and delivered to the wrong addressBut I did not receive the envelope until the end of AugustThe voucher printed date is 06/06/with expiration date of 07/15/I called the corporate office and they told me to take it to the store, because they could not reprint itI took it to the store in Pembroke Pines, and they did not want to take itI called back the corporate office and they simply said they could not do anything about it
First of all, when I bought the furniture I was never told the reimbursement will come back in a way of store creditAnd second, I was never told that I will have to rush to the store to b