Horrible experience furniture keeps getting delivered with holes or brokenBroke my screen door as well
We ordered $worth of furniture on February 16th they have been out to my house times with furniture with holes and cut up after the first experience I asked to return the furniture and they said no only exchanges so my husband and I allowed them to exchange and each time the furniture comes with holes or slitsI've posted pictures and have been very upsetOur bedroom set delivery date was changed times we decided to cancel that part of the order from the horrific customer serve we have receivedYesterday a sofa was delivered and finally with no holes or damage but they broke the handle from my screen doorI called customer service same day and they said that if the drivers do not admit to it they are not held responsibleI've had my whole house furnished with deliveries for the past month and not one single driver has damaged the door or any part of my houseThe
On their website they list a price match guarantee or its free as well as a day satisfaction guarantee or exchange for $Neither were honored
On 11/19/I purchased a couchThe salesman *** advised that it was the best price on the couch and if we found it cheaper somewhere else they would price match guarantee the couchI called *** the next day with the cheaper price I found Online*** told me they will only price match guarantee other Ashley Home Store adsI told him that's not what you told me nor is it what your receipt saysA photo of the receipt was text to *** and he advised me to call the Corporate office thenOnce I called Corporate they advised that they weren't going to be able to honor the price match guarantee that I would have to speak with that stores managerNo one in the store would forward me to a managerAfter writing a bad google review corporate got involved and forwarded me to the store managers voicemailI left a voicemail for the manager on
I bought a rug from their online system that they stated it was black and it was actually brown
I purchased an area rug from City Furniture online that they advertise as blackI received the rug and didn't open it immediately because I was leaving town for the holidays and I was getting new floors installed in my homeWhen I returned a few days later that I opened the rug it was actually brownIt initially looked brown from inside the wrapper but I didn't have time to open itI then called them a few days later and told them that this was advertisement and they lured me into buying a rug they are stating is black when in reality it's brownAll of their employees agree with me and they can see by the pictures I sent them that the rug is brownApparently they don't have enough power to help meThe supervisors don't want to give me a refund because they said that I only had days to look at the productThey stated that online it clearly states that after days they aren'
I was lied to by a sales associate about my purchase with the cleaning warranty
I purchase my sofa set in furniture city by a sales associate named *** I went twice once with my friend to look at the couches and a second time with my significant otherboth times I was told and confirmed by *** that the couches I was buying which are white would come with a service that was additional to come clean my sofas as many time as I would like for the next yearsagain these sofas are white we were very iffy about cause I have a year old boy and dogso I made sure since the sofas were white she convince me and said not to worry repeating again that I can have them cleaned every week if I wanted toWe went forward and purchase the sofasthe first day of delivery which I have pictures taken on that day we open the box and of the sofas pieces were stained, but since we had the cleaning service I didn't pay no mind
It a month later and I call to schedule my first cleaningThe cus
Customer care on 6/24/refuse to resolve my issue, of properly fix my broken doorAfter over two month of phone calls, emails and times sent m
On 4/22/City Furniture delivered me sleeper-sofa and in process to place sofa in my bedroom, they decide for some reason remove my doorAfter install my door back - I even can't close my door
After over two month of phone calls, emails - City Furniture times sent me a useless, unprofessional, even don't knowing what is the cause root of the door issue, repair contractor.every time hi comes, he was argue with me for half an hour - instead simply fix my doorAfter his "professional" explanations -Customer care on 6/24/refuse to resolve my issue and further assistance by some warranty supervisor advice, of properly fix my broken door
Customer Care director Laura *** is ignoring my emails, calls, not responding to my request to call me backThrough the live chat, Kari *** refused to provide me contact information of M
Extremely poor customer service Could not get calls returned Was put on hold for mins before being hung up on while on hold Still waiting on information regarding non delivered furniture I will never do business with this company again
Was delivered wrong color sofaI know it was a salesmen errorI ordered more of a Tan color and got dark brownwill not exchange
I signed for sofa but when my wife got home first thing she said was wrong colorWe did not order
brown1st thing next day I called and told City Customer service that we got wrong colorAfter days of calls I was told that that is the correct color thats on the invoiceI sais I understand that but it is not the color I was shownIn a nutshell City WILL NOT SWAP IT OUT FOR ANOTHER COLORI was told I have to pay percent restock (over $300.00) to replace a sofa that I did not wantAll I want is the color I was shown
I bought a couch and a love seat from city furniture on jan and delivered on jan
I Bought a sofa and love set from the Boca Raton city furniture store on Jan
a couch and love seat I bought because I believed that it was good quality furniture but only after weeks after buying it
there was creases forming on the cushions of the love seat and couch after only weeks I contacted the store times I was given a runaround by the salesman who sold me the couch and love seat I called him times no reply so I went to the store myself and he gave me an email address to take pics of the furniture and send it to them
they sent out a inspector on feb he looked at the furniture and said point blank the quality of the furniture was poor to say the least
he says that It should not be happening after only weeks
I paid 1,for the furniture I must say I though I was getting good stuff from them but I what I got is nothing compared to what I saw
Bed advertised and sold as available but never delivered and installed as promised
On July 6th I was supposed to receive a bed delivery from City FurnitureOne bed was delivered correctly while the 2nd bed was incompleteThe drivers just left a headboard with no rails or bed platformWhen I bought the bed online, it indicated the beds were on stockCity Furniture then told me (7/6/17) the beds were not in stock and I needed to wait until 8/31/to receive the rest of the bedOn 8/30/I checked the delivery window and it said between 8:46am-10:46amI had to pay someone $to stay all day waiting for the bedAt 4:20pm is when the drivers arrived and they again indicated the bed had missing parts and they took all again but the headboard and leftWhen I called the company they said they can't refund me until they pick up the headboardI explained to them I can't miss more days at work and I could leave the headboard outside and they said no (Paula employee number
Got Warranty $, so purchased three items, then returned all of themThen purchased two itemsI over paid by $*** and never received that amount
On 7/27/I was told I had a $*** warranty money that I can use in storeThat day I purchased IN CASH three items(Two vases were over charged but that didn't matter because on 7/30/I returned the whole order - Invoice #***)On 7/30/18, I purchased IN CASH two items (invoice #***) and *** said I owed moneyAfter paying her and going to my car, I realized that I shouldn't have paid anything because technically City Furniture owed me $*** from the difference of the two invoicesShe came to the conclusion that City Furniture owed me $***She told me that she's writing to Accounting for them to send me a check for $***
Later I received a check for $*** I called to tell them the check amount is incorrectThey said it came to that because of taxes taken out(So now we get taxed on overpaying??!)Af
I purchased a service contract and now City Furniture is declining to resolve my claimPaid for Services that were never rendered
I purchased a Service contract to cover Stain removal and In home service for yearsThe furniture I purchased was bought back in November When I got some stains I chose to use this service as bought it for $w tax and they sent a tech outLiterally a man with a bottle of water and a towelInstead of him removing the stain he made it worstI called and complaintThey sent a second tech to fix the first tech issue which he determined the furniture would have to be replaced and is covered under their extended warranty
The second technician never placed the order for the replacement furnitureMy wife called a 3rd time in which they send a 3rd technician which was the same tech that came out the second timeThis time he says he ordered the furniture and which city furniture rep was on the phone and promised to replace the furniture a
Within days of buying pillows from this company, one pillow's stitching came loose during wash This company refused to replace or refund the item
Over the last three years I have spend more than thousand dollars at this company and am utterly shocked that they're willing to loose a loyal customer because of an incident as petty as this:
Recently I bought a series of accent pillows, two of which had to be washed after spilling coffee After washing both I saw that one pillow was as good as new; however, the second pillow's stitching became undone and the fabric pulled down and away from the undone stitching This pulling caused a two inch tear in the pillow's thin fabric
I called City Furniture and filed a manufacture's defect claim The claim was promptly denied because City Furniture stated they "do not cover fabric tears and only cover if stitching comes apart"
I sent photographs showing that the stitching did in fact come apart, proving that the tear would not
Purchased a couch under the pretense that it was "high-endurance " as advertisedIt was far from such seeing as water would stain it
Purchased a couch that was high endurance based on what the description statedIt was notWater would stain itWhen the couch arrived we realized that one of the pillows was coming unsewnWe had to pick up the replacement pieceAs soon as we realized that it was not high endurance, we called and they were dismissive explaining that water stains were not part of the warrantyargument being that high endurance as defined, would hold up to at the very least water! We realized over the holidays that a few of the back rest pillows were coming undoneclearly faulty craftsmanshipYou can tell that the edges never took I called today and they explained that my warranty had expired and could purchase the parts in questionThey are guilty of advertising and poor craftsmanshipThey are selling substandard merchandise!!
Purchased a 100% leather sectional from themIt began falling apart(squeaks, leather peeling, rips seam, discoloration)
Purchased a brown leather Trevor sectional left bumper on 09/03/Was told the couch was 100% leather not bondedDelivery was a mess they initially only delivered piece then after a few other failed attempts because of back order they delivered 2nd pieceThe pieces did not fit together correctly they said it was normalmonths later the leather started to peeling and discoloringThe couch squeaks loudly and seams have rippedThey scheduled a warranty repair person to come look at itThe night before appt he called at 8:45pm to say he would be there btw 11-so took 1/day work offHe called at 1:30pm and said was going to be after 3pm which I couldn't do because already made work arrangementsThen he was supposed to come Thursday so took off againHe called at am and said would have to do next weekI called customer service and complained was tol
Sales rep put the wrong order and now they want to chanrge me 15% plus delivery fee for fixing the sales rep mistake because he's lying saying that we
During black friday sale I went to city furniture to purchase a coffee table and a coach setIt took me close to hours to find the perfect setI was very specific with the sales rep about what I needed sincr I spent $A week passed and I received my furniture with the incorrect piecesI immediately called and reported the troubleSent the pictures and was told to wait for someone to call me and they will replace the piecesAlmost a week later I'm advised that the sales rep stated that we made the mistake not him and they want to charge me 15% pf my purchase plus delivery feeThis is just horrible and I can't believe they are getting away with thisI have tried reaching out tosupervisor and no one wants to help me
Invoice number XXXXXXSales personEmiliano
Requesting a full refund on damaged goods ,damaged by their employeesExchange failed due to they could not take bed apart and no exchange done
I purchased a beautiful canopy bed from city furniture 8-4-18.Delivery day came X-and the guys said they had the wrong screws so have to rescheduleRescheduled X-did not come when agreed and came too earlyRescheduled again X-sundayCity furniture service guys came and put the bed togetherSaid previous guys had right screws and just didnt want to do it because it takes so longThey were extremely rough with the bed and all the screws were strippedThe bed is damagedI asked them if I dont want the bed can you take it with youIts damaged and they refusedTold me to call the warranty insurance in three years and just ask for a new bedThats sounds like fraud to meCustomer service was notified immediately and pics were sent as proofThey reviewed pics n said they agree an exchange must be doneAgain reschedule
I received damage item from my most recent purchase
Large media chest
Small storage unit
Invoice number ***
Problem Date - 8/27/
I called customer set and the items have not been replaced yet
I purchased a couch in February at the Estero location and got the warranty program for rips and tearsWarranty department doesn't respond
I purchased a couch on February 19, (invoice number XXXXXX/20)When I purchased the couch I got the in home warranty service for years which cost an additional $In April my dog ripped the side of my couch (I assume it was the dog as I didn't see her do it)I submitted a claim online with pictures and I have not heard anything from the claim departmentI called the store and was transferred and still didn't get through to anyone on multiple occasions after waiting on hold each time for over an hourIf you request a call back no one ever calls you backThe sales person hasn't even returned my call
I have had a terrible experience with ***! I purchased a mattress, box springs, bed frame, and mattress coverThe only item that was not damaged was the mattress cover! Called to inform them and was told I would have to file a claim onlineI filed the claim and received an email saying someone would get back with me in hoursNo one did, so I called my sales person who said it really takes hoursSo I waited an additional day as instructedI still did not receive a call from customer serviceI called the store back today and was transferred to customer service by my sales person who said "we have to follow the process"Customer service told me they never got the claim despite the confirmation emailI sent the claim information via email while they were on the phoneI was then told the mattress was not in stock and I would have to wait days for another deliveryI asked for some sort of discount for the inconvenience of having to waste another day waiting for replacements of items that should have never been deliveredThey offered me $This does not seem to cover the 8+ hours that will be required for the delivery windowI called my sales person back to see if he could do anythingAt that point he told me NO ONE INSPECTS the items UNLESS YOU GET PREMIUM DELIVERYThis was the first I heard of this and also seems to contradict the initials on the mattress and box spring tagsHe was rude and ended up hanging up on me because I told him that it seemed as if he got his sale and now didn't care (and was unwilling to help) about the situation
I purchased a dining table and a piece was missingNow city furniture says I have to purchase what should of came with the table
I purchased a dining table on 1/17/When I received the table I noticed the hardware where the glass sits on was missingSo I called them the next day as is there policy to tell them what happened and they sent me a replacementThey just sent me a bag of screws with out the hardware neededCalled them again and they said they would send me the hardwareThis time they sent me a large box with four seats in themSo I called again and they sent another item outThis item I received had nothing to do with the tableSo I called again and they said they would sent a whole new tableSo when the delivery man showed up I told him I didn't need the whole table just the hardware piece He was very rude and said he needed to take the whole tableSo he stormed into the my home with out my permission and looked at the tableHe then told me that I bought t
Horrible experience furniture keeps getting delivered with holes or brokenBroke my screen door as well
We ordered $worth of furniture on February 16th they have been out to my house times with furniture with holes and cut up after the first experience I asked to return the furniture and they said no only exchanges so my husband and I allowed them to exchange and each time the furniture comes with holes or slitsI've posted pictures and have been very upsetOur bedroom set delivery date was changed times we decided to cancel that part of the order from the horrific customer serve we have receivedYesterday a sofa was delivered and finally with no holes or damage but they broke the handle from my screen doorI called customer service same day and they said that if the drivers do not admit to it they are not held responsibleI've had my whole house furnished with deliveries for the past month and not one single driver has damaged the door or any part of my houseThe
On their website they list a price match guarantee or its free as well as a day satisfaction guarantee or exchange for $Neither were honored
On 11/19/I purchased a couchThe salesman *** advised that it was the best price on the couch and if we found it cheaper somewhere else they would price match guarantee the couchI called *** the next day with the cheaper price I found Online*** told me they will only price match guarantee other Ashley Home Store adsI told him that's not what you told me nor is it what your receipt saysA photo of the receipt was text to *** and he advised me to call the Corporate office thenOnce I called Corporate they advised that they weren't going to be able to honor the price match guarantee that I would have to speak with that stores managerNo one in the store would forward me to a managerAfter writing a bad google review corporate got involved and forwarded me to the store managers voicemailI left a voicemail for the manager on
I bought a rug from their online system that they stated it was black and it was actually brown
I purchased an area rug from City Furniture online that they advertise as blackI received the rug and didn't open it immediately because I was leaving town for the holidays and I was getting new floors installed in my homeWhen I returned a few days later that I opened the rug it was actually brownIt initially looked brown from inside the wrapper but I didn't have time to open itI then called them a few days later and told them that this was advertisement and they lured me into buying a rug they are stating is black when in reality it's brownAll of their employees agree with me and they can see by the pictures I sent them that the rug is brownApparently they don't have enough power to help meThe supervisors don't want to give me a refund because they said that I only had days to look at the productThey stated that online it clearly states that after days they aren'
I was lied to by a sales associate about my purchase with the cleaning warranty
I purchase my sofa set in furniture city by a sales associate named *** I went twice once with my friend to look at the couches and a second time with my significant otherboth times I was told and confirmed by *** that the couches I was buying which are white would come with a service that was additional to come clean my sofas as many time as I would like for the next yearsagain these sofas are white we were very iffy about cause I have a year old boy and dogso I made sure since the sofas were white she convince me and said not to worry repeating again that I can have them cleaned every week if I wanted toWe went forward and purchase the sofasthe first day of delivery which I have pictures taken on that day we open the box and of the sofas pieces were stained, but since we had the cleaning service I didn't pay no mind
It a month later and I call to schedule my first cleaningThe cus
Customer care on 6/24/refuse to resolve my issue, of properly fix my broken doorAfter over two month of phone calls, emails and times sent m
On 4/22/City Furniture delivered me sleeper-sofa and in process to place sofa in my bedroom, they decide for some reason remove my doorAfter install my door back - I even can't close my door
After over two month of phone calls, emails - City Furniture times sent me a useless, unprofessional, even don't knowing what is the cause root of the door issue, repair contractor.every time hi comes, he was argue with me for half an hour - instead simply fix my doorAfter his "professional" explanations -Customer care on 6/24/refuse to resolve my issue and further assistance by some warranty supervisor advice, of properly fix my broken door
Customer Care director Laura *** is ignoring my emails, calls, not responding to my request to call me backThrough the live chat, Kari *** refused to provide me contact information of M
Extremely poor customer service Could not get calls returned Was put on hold for mins before being hung up on while on hold Still waiting on information regarding non delivered furniture I will never do business with this company again
Was delivered wrong color sofaI know it was a salesmen errorI ordered more of a Tan color and got dark brownwill not exchange
I signed for sofa but when my wife got home first thing she said was wrong colorWe did not order
brown1st thing next day I called and told City Customer service that we got wrong colorAfter days of calls I was told that that is the correct color thats on the invoiceI sais I understand that but it is not the color I was shownIn a nutshell City WILL NOT SWAP IT OUT FOR ANOTHER COLORI was told I have to pay percent restock (over $300.00) to replace a sofa that I did not wantAll I want is the color I was shown
I bought a couch and a love seat from city furniture on jan and delivered on jan
I Bought a sofa and love set from the Boca Raton city furniture store on Jan
a couch and love seat I bought because I believed that it was good quality furniture but only after weeks after buying it
there was creases forming on the cushions of the love seat and couch after only weeks I contacted the store times I was given a runaround by the salesman who sold me the couch and love seat I called him times no reply so I went to the store myself and he gave me an email address to take pics of the furniture and send it to them
they sent out a inspector on feb he looked at the furniture and said point blank the quality of the furniture was poor to say the least
he says that It should not be happening after only weeks
I paid 1,for the furniture I must say I though I was getting good stuff from them but I what I got is nothing compared to what I saw
Bed advertised and sold as available but never delivered and installed as promised
On July 6th I was supposed to receive a bed delivery from City FurnitureOne bed was delivered correctly while the 2nd bed was incompleteThe drivers just left a headboard with no rails or bed platformWhen I bought the bed online, it indicated the beds were on stockCity Furniture then told me (7/6/17) the beds were not in stock and I needed to wait until 8/31/to receive the rest of the bedOn 8/30/I checked the delivery window and it said between 8:46am-10:46amI had to pay someone $to stay all day waiting for the bedAt 4:20pm is when the drivers arrived and they again indicated the bed had missing parts and they took all again but the headboard and leftWhen I called the company they said they can't refund me until they pick up the headboardI explained to them I can't miss more days at work and I could leave the headboard outside and they said no (Paula employee number
Got Warranty $, so purchased three items, then returned all of themThen purchased two itemsI over paid by $*** and never received that amount
On 7/27/I was told I had a $*** warranty money that I can use in storeThat day I purchased IN CASH three items(Two vases were over charged but that didn't matter because on 7/30/I returned the whole order - Invoice #***)On 7/30/18, I purchased IN CASH two items (invoice #***) and *** said I owed moneyAfter paying her and going to my car, I realized that I shouldn't have paid anything because technically City Furniture owed me $*** from the difference of the two invoicesShe came to the conclusion that City Furniture owed me $***She told me that she's writing to Accounting for them to send me a check for $***
Later I received a check for $*** I called to tell them the check amount is incorrectThey said it came to that because of taxes taken out(So now we get taxed on overpaying??!)Af
I purchased a service contract and now City Furniture is declining to resolve my claimPaid for Services that were never rendered
I purchased a Service contract to cover Stain removal and In home service for yearsThe furniture I purchased was bought back in November When I got some stains I chose to use this service as bought it for $w tax and they sent a tech outLiterally a man with a bottle of water and a towelInstead of him removing the stain he made it worstI called and complaintThey sent a second tech to fix the first tech issue which he determined the furniture would have to be replaced and is covered under their extended warranty
The second technician never placed the order for the replacement furnitureMy wife called a 3rd time in which they send a 3rd technician which was the same tech that came out the second timeThis time he says he ordered the furniture and which city furniture rep was on the phone and promised to replace the furniture a
Within days of buying pillows from this company, one pillow's stitching came loose during wash This company refused to replace or refund the item
Over the last three years I have spend more than thousand dollars at this company and am utterly shocked that they're willing to loose a loyal customer because of an incident as petty as this:
Recently I bought a series of accent pillows, two of which had to be washed after spilling coffee After washing both I saw that one pillow was as good as new; however, the second pillow's stitching became undone and the fabric pulled down and away from the undone stitching This pulling caused a two inch tear in the pillow's thin fabric
I called City Furniture and filed a manufacture's defect claim The claim was promptly denied because City Furniture stated they "do not cover fabric tears and only cover if stitching comes apart"
I sent photographs showing that the stitching did in fact come apart, proving that the tear would not
Purchased a couch under the pretense that it was "high-endurance " as advertisedIt was far from such seeing as water would stain it
Purchased a couch that was high endurance based on what the description statedIt was notWater would stain itWhen the couch arrived we realized that one of the pillows was coming unsewnWe had to pick up the replacement pieceAs soon as we realized that it was not high endurance, we called and they were dismissive explaining that water stains were not part of the warrantyargument being that high endurance as defined, would hold up to at the very least water! We realized over the holidays that a few of the back rest pillows were coming undoneclearly faulty craftsmanshipYou can tell that the edges never took I called today and they explained that my warranty had expired and could purchase the parts in questionThey are guilty of advertising and poor craftsmanshipThey are selling substandard merchandise!!
Purchased a 100% leather sectional from themIt began falling apart(squeaks, leather peeling, rips seam, discoloration)
Purchased a brown leather Trevor sectional left bumper on 09/03/Was told the couch was 100% leather not bondedDelivery was a mess they initially only delivered piece then after a few other failed attempts because of back order they delivered 2nd pieceThe pieces did not fit together correctly they said it was normalmonths later the leather started to peeling and discoloringThe couch squeaks loudly and seams have rippedThey scheduled a warranty repair person to come look at itThe night before appt he called at 8:45pm to say he would be there btw 11-so took 1/day work offHe called at 1:30pm and said was going to be after 3pm which I couldn't do because already made work arrangementsThen he was supposed to come Thursday so took off againHe called at am and said would have to do next weekI called customer service and complained was tol
Sales rep put the wrong order and now they want to chanrge me 15% plus delivery fee for fixing the sales rep mistake because he's lying saying that we
During black friday sale I went to city furniture to purchase a coffee table and a coach setIt took me close to hours to find the perfect setI was very specific with the sales rep about what I needed sincr I spent $A week passed and I received my furniture with the incorrect piecesI immediately called and reported the troubleSent the pictures and was told to wait for someone to call me and they will replace the piecesAlmost a week later I'm advised that the sales rep stated that we made the mistake not him and they want to charge me 15% pf my purchase plus delivery feeThis is just horrible and I can't believe they are getting away with thisI have tried reaching out tosupervisor and no one wants to help me
Invoice number XXXXXXSales personEmiliano
Requesting a full refund on damaged goods ,damaged by their employeesExchange failed due to they could not take bed apart and no exchange done
I purchased a beautiful canopy bed from city furniture 8-4-18.Delivery day came X-and the guys said they had the wrong screws so have to rescheduleRescheduled X-did not come when agreed and came too earlyRescheduled again X-sundayCity furniture service guys came and put the bed togetherSaid previous guys had right screws and just didnt want to do it because it takes so longThey were extremely rough with the bed and all the screws were strippedThe bed is damagedI asked them if I dont want the bed can you take it with youIts damaged and they refusedTold me to call the warranty insurance in three years and just ask for a new bedThats sounds like fraud to meCustomer service was notified immediately and pics were sent as proofThey reviewed pics n said they agree an exchange must be doneAgain reschedule
I received damage item from my most recent purchase
Large media chest
Small storage unit
Invoice number ***
Problem Date - 8/27/
I called customer set and the items have not been replaced yet
I purchased a couch in February at the Estero location and got the warranty program for rips and tearsWarranty department doesn't respond
I purchased a couch on February 19, (invoice number XXXXXX/20)When I purchased the couch I got the in home warranty service for years which cost an additional $In April my dog ripped the side of my couch (I assume it was the dog as I didn't see her do it)I submitted a claim online with pictures and I have not heard anything from the claim departmentI called the store and was transferred and still didn't get through to anyone on multiple occasions after waiting on hold each time for over an hourIf you request a call back no one ever calls you backThe sales person hasn't even returned my call
I have had a terrible experience with ***! I purchased a mattress, box springs, bed frame, and mattress coverThe only item that was not damaged was the mattress cover! Called to inform them and was told I would have to file a claim onlineI filed the claim and received an email saying someone would get back with me in hoursNo one did, so I called my sales person who said it really takes hoursSo I waited an additional day as instructedI still did not receive a call from customer serviceI called the store back today and was transferred to customer service by my sales person who said "we have to follow the process"Customer service told me they never got the claim despite the confirmation emailI sent the claim information via email while they were on the phoneI was then told the mattress was not in stock and I would have to wait days for another deliveryI asked for some sort of discount for the inconvenience of having to waste another day waiting for replacements of items that should have never been deliveredThey offered me $This does not seem to cover the 8+ hours that will be required for the delivery windowI called my sales person back to see if he could do anythingAt that point he told me NO ONE INSPECTS the items UNLESS YOU GET PREMIUM DELIVERYThis was the first I heard of this and also seems to contradict the initials on the mattress and box spring tagsHe was rude and ended up hanging up on me because I told him that it seemed as if he got his sale and now didn't care (and was unwilling to help) about the situation
I purchased a dining table and a piece was missingNow city furniture says I have to purchase what should of came with the table
I purchased a dining table on 1/17/When I received the table I noticed the hardware where the glass sits on was missingSo I called them the next day as is there policy to tell them what happened and they sent me a replacementThey just sent me a bag of screws with out the hardware neededCalled them again and they said they would send me the hardwareThis time they sent me a large box with four seats in themSo I called again and they sent another item outThis item I received had nothing to do with the tableSo I called again and they said they would sent a whole new tableSo when the delivery man showed up I told him I didn't need the whole table just the hardware piece He was very rude and said he needed to take the whole tableSo he stormed into the my home with out my permission and looked at the tableHe then told me that I bought t