We ordered a over 5k worth of furniture and we missing a chair Despite multiple emails and calls nothing has been done It has been over days
We were told the chair would be here on two separate occasions I took of work and stayed home only to have the chair not delivered I have sent multiple emails and called several times with no service or update
TERRIBLE SERVICETERRIBLE CUSTOMER SERVICE SUPPORT STAFFNOT CUSTOMER FRIENDLY
"FIRST LET ME START OFF POSITIVEHAD A GREAT SALESMAN FOR MY PURCHASEJOHN BHIGHLY KNOWLEDGEABLE, PERSONABLE AND EASY TO CHAT WITHPURCHASED THIS BEAUTIFUL AK ADAM TAUPE"SECTIONAL" TO PAY $AND BE DISAPPOINTED AS SOON AS I SEE ITI WAS NOT DELIVERED THE SECTIONAL IN WHICH I WAITED ALL DAY FOR AND TOOK OFF OF WORK FORINSTEAD I RECEIVED TWO SEPARATE SOFAS, A DELIVERY IN WHICH I PAID OVER $FORONCE DELIVERED THE DELIVERY GUYS TELL ME I HAVE HOURS TO "COMPLAIN" AND I INSPECT AND REALIZE THESE TWO SOFAS I RECEIVED DO NOT FIT TOGETHER AS THEY BOTH HAVE TWO ARMS EACHI CALL THE PHONE NUMBER THAT ORIGINALLY CALLED ME WITH THE MIN CALL AHEAD(XXXXXXXXXX)NOT THE SAME GUY I ORIGINALLY SPOKE WITH AS THE DELIVERY MEN WERE NICE I GET A MISERABLE MAN BY THE NAME OF MATTHEWAS SOON AS I DESCRIBED MY DELIVERY ISSUE AND PROVIDED HIM WITH MY NAME HE TELLS ME "YOU ORDERED TWO SOFAS, YOU GOT TWO SOFA
City Furniture delivered a faulty table
service person unable to Repair.customer service claimed problem occurred after delivery
Customer problem
We purchased a pedestal dining table from City Furniture on 3/26/It was delivered on 3/39/I requested that the Ciy Furniture delivery team set up the table and I paid them a fee for their servicesThey reminded me that I needed to contact customer service, within hours of delivery, if I found any physical problems with the tableI immediately called customer service, and sent them an email showing, chips, scratches and major instability issues They said they would call backThe next afternoon I called them back They said they had received the email showing damages
I requested an exchange or refundCustomer service offered $offI said it was unacceptable as the table was too unstableCustomer service they were sure if they sent out their repair person, he would be able to repair the table to my satisfaction
Received wrong table legsWas refused correct size replacement legs to be sent to my ownPoor customer service in store after resolution
During a visit to West Palm Beach we were visiting the *** Homestore/*** and looking to purchase a table for our new UNFURNISHED apartmentWe found a table we liked at the *** sectionWe were heartbroken to find that it would not be able to be delivered to our home in Daytona BeachA relative was purchasing this table for usWe enjoyed dealing with the store and since they worked hard to find us the right table fit for our apartment we thought only fair to purchase from that particular sales agentThey were going to deliver the table to a relative in Satellite Beach as that was as far north they could deliverWe were given no other optionWe accepted, thinking nothing could go wrongHowever upon deliver it was discovered that we were given the wrong table legsWe ordered table *** - We were not g
Was forced to pay cost of labor, when warranty states it's covered
I purchased a piece sectional couch on May 22, In total I paid $1,I saved the warranty that was physically attached to my couch upon deliveryIt states that Parts including springs and webbed seating is covered for years, labor is covered for yearI discovered in January 2017, just over months after purchase, that a spring popped through the bottom of a section and was hitting my floorI went through the appropriate steps of uploading photo's and filing a claimThere was technical error with their site, so it was not until 2/25/did a service man came to fix the spring
In the warranty attached to my couch it states that service is covered for yearI was told that the "service" is covered but I would have to pay a "transportation fee" of $When the gentleman arrived I asked how much he charged for the service for someone who did not purchase from City Furniture, he told me it's $
I purchased merchandise on Friday which was delivered on Sunday 4/24/It was the wrong color and they refuse to credit or pick it upI really need helpXXX XXX XXXX
City Furniture sold me a defective and dangerous product
We purchased a bedroom set for my daughter less than a year ago for her apartmentMy daughter is a student in college and is living off of campusWe contacted City furniture after multiple drawers came apartThey told us that we would have to take pictures and forward it to them and we didWe were told that someone would call us right away to schedule an appointment to see the drawersAfter weeks a "technician" finally came to view the problemThey claim that the drawer broke because my daughter put too many articles of clothing in the drawers and they can only offer me 30% off the next purchase or they can send me the drawers so that I can assemble them myselfIt is obvious that they sold a defective product because dressers do not come with warnings to not overload drawersThe fact that are not willing to att least assemble the drawers proves that they do not trust them eitherI spoke to four different people who
Your delivery drivers be delivery messed up GARBAGE instead of be quality and acting foolish with each other when deliverying as if they is at a club
ASHLEY AND CITY FUNRITURE is DELIVERED GARBAGE THAT IS DAMAGED SEVERAL TIMES AND OFFERED ME HALF OFF IN THE FORM OF A GIFT CARD I PAID WITH A REGULAR CARD NOT A GIFT AND THEREFORE REFUND THE MONEY THERE YOU GUYS IS BEEN WASTING ALOt OF TIME THE ORDER PHONE NUMBER XXX XXX XXXX I ain't got time for all of yo foolishness y'all think I is got all day for yo horrible customer service
We ordered several rooms of furniture that came damaged and we can't get anyone to replace the units or service the furniture
We ordered several rooms of furniture and every piece that has been delivered with so sort of damageBedroom set ordered on 09/10/Invoice # XXXXXX/delivered on 11/30/had a damaged side rail, damaged foot board, damaged dresser and drawer, damaged mirror and night stand & the night stand and dresser wobbleThe foot board, side rail, and dresser have been replaced and the second dresser has a damaged draw, they offer gift cards, we have been calling for days to get repairs and they want to give us gift cards to use in the storeWe want undamaged goods and service to back up the goods
We also ordered a dining room set on 11/29/
Invoice # XXXXXX/and it was delivered on 12/08/and one chair had to be taken back and the other of chairs have issues they refused to take back saying they can be repaired, we were supposed to be con
Replacement of damaged merchandise (Sofa)Invoice #XXXXXX/
On March 25, I purchased a Sofa & a Love Seat recommended by one of the sales person, *** *** I told her clearly that I have a pet (cat) in my house and that I needed a very strong material to avoid exchanging the furniture or losing my moneyShe assured me that the furniture was very strong, that it will be impossible for the cat to tear the material which this wasn't true because the Sofa is now damaged She also told me that if something happens I will be able to return or exchange the furniture at no cost On December 9th, I contacted Quality Control at City Furniture via email to schedule an appointment to repair the sofaI then had to email them two additional times because I didn't receive any response from them, which is extremely disappointing and unprofessional
My last attempt was on January 3rd, when I decided to call your Customer Service Department, which I was very disappointed
***- WEINSTEIN
Hi there, as you can see the arm of my sofa that I JUST bought is brokenI'm not sure how crappy it was made that the arm snapped
I bought a couch and only a few months later the arm snapped as my husband was laying his head on itI sent in a complaint and said that I was movingWe had professional photos taken that showed the couch was broken before the move and the photos are dated, after I moved they finally got back to me and said they would send over someone to look at itThey sent over a man who asked me incessantly for $to cover the fee of him repairing the couchHe kept saying "this must have been made with crappy wood and that's why it was so weak and must have snapped." I asked him ten times what the next step was and why he wasn't taking the couch with him to which he said "city furniture will call you back to schedule a pick up." an hour later city furniture called me and said that he reported it's not a vendor problem and you moved recently a
I purchased Ashley's Furniture piece North Shore line bedroom set last yearBy early this year I felt one side feel less sturdy and it go to the point where the hinge joining the foot-board to bed frame was loseIt seems the screws gave and they were creating holes larger than their diameter hence could not hold the weight of the frame and mattress setAlso the middle support legs had buckledThis should not be the case for their "top of the line" brand of furnitureAfter I placed a service call, I was informed I had to pay $for a service person to show up since I did not purchase the protection plan and this is what the manufacturers warranty calls forI reluctantly agreed to this since I needed the problems resolvedOnce the service person showed up he acknowledged the issue and I thought the solution would be a replacement and restore to floor or factory conditionsHe to my surprise went ahead to use "longer" screws on the side affected as this would solve the problem
Poor quality on furniture and the warranty paid is not being complying
We bought a leather reclining sofa and love seat on 0714/with year in home serviceInvoice XXXXXX/ sku:XXX-XXX-X AF lensar LT brown lthr/ vinyl reclining sofa skuXXX-XXX-X AF lensar LT brown lthr/ vinyl rock reclining love1sku: XXX-XXX-X AF lanquist dark tone glass pack tablessku: UA large pure cara kit Plus year stain removal (home service program)Total $Down payment $1800, months without interestBy 11/the full amount was paid
The furniture was peeling off around 02/I contacted the home service program and after an inspection they replaced the piece damaged,and a few weeks after that I noticed different parts with same damages, now that I am still on warranty, the whole sofa and love seat is peeled offI sent pictures, placed a complaint times, and called them many times and waited for months to call meFinally I spoke with the technician who said
Customer Service reps have awful customer serviceThey were not helpful or kind after the first and second delivery of furniture was damaged
Purchase Date: 3/12/Invoice #: XXXXXX
First delivery date: 3/23/(damaged pieces)
Exchange delivery date: 4/14/(same pieces damaged again)
Customer Service #: 1-866-930-
After the first delivery of bedroom furniture (where I had to take time off work to be home), I submitted a damage claim online and by phone for damages to the headboard, sideboard, and foot board, with picturesI got confirmation that my claim was received by emailThe next day I received a call that they did not get my complaint and I had to email the pictures to themWhen they called to confirm the exchange and delivery, they only allowed delivery on Thursday and Friday and I would have to take a second day off work for this deliveryI asked that they could at least give me a smaller time frame of expected delivery (time frame is 9:30am - 7:00pm) or a la
I bought a new couch before the hurricane it was defective they want more money to replace or take back item
I bought a new couch before the storm the first day we used it the rails and feet broke then we had the hurrican I tried for weeks to get customer service to repair or replace, then I went for Jaw surgary I was not able to speak to I was texting the sales rep she said they wanted to talk to me this could not happen then she said she wanted me to bring the entire couch back to the store I am Disabled I can not move of lift and I just went thru another surgary then she said if I paid them bucks they will add a warrenty to the new defective item and replace it , I told her and they are aware and this is in email and text im diabled they said they dont care they gonna charge me bucks to come out, I wated another weeks as I have medical treatments and are always being taken to the hospital the tech shows up says the couch I bought has a history of being bad it will take
Stay away from Furniture City! Worst customer service we have ever been subject tooThere is an issue with almost every piece we boughtThe final straw is a dining room table that is unusable because of missing parts that we have waited for months! Multiple calls to cancel delivery of parts because they don't haveThey call and schedule, then the day of, cancelSpoke to manager at Vero Beach store on Monday who promised to take care of thisWe explained table is useless and we have guests coming WednesdayCustomer rep called to tell us it would be repaired on ThursdayThis morning, Thursday, they called to say they can't repair today! They have a "no return" policy that they say they won't take a table, never used because it's useless the way it was deliveredDelivery people knew there was an issue and tell you to call customer serviceThis company is a joke! Bunch of common theivesIf you choose to buy from them, don't accept anything that has an issue because you will be stuck with it!!! They don't care about making things right for the customerIt's all about their B.Spolicies! STAY AWAY!!!
City Furniture Does not Stand by Their ProductSell worthless Insurance at additional cost to consumerTotal lack of Customer Service, no follow up
In February I purchased a leather sectional at City Furniture along with a table I was talked into buying the extended guarantee, as it would protect me against any damage to the furniture I truly believed this, I had just remodeled my home, we had tiled the entire house, and bought new Furniture, I decided to go to City Furniture as I felt they were a reputable company
We had problems starting with the delivery, when they came in the delivery people broke the tile in the front entrance of the house I called and complained I was asked for a picture, which I sent right away, nothing was done about this I also complained about my furniture being broken in the lower back, I have been asked for the invoice, for pictures, and nothing was resolved Just yesterday I was told they can't fix it, so here I am with a broken leather so
Multiple times has this company gave me a delivery date and multiple times has called and told me the item is on backorder
Started 8/11/when I went into city furniture to pick a desk and a chair outThey gave me a delivery date that same week received a call that the desk and chair were back ordered so they gave me another date in august so than when we got to that week they gave me another called stating it wasnt avaliable until october I told her thats too long a wait I need to cancel she said she would get the process started never recieved any type of email that it was cancelled so I called again the new person stated it was never cancelled scheduled to be delivered september but I never approved that so then she stated well we can pick a date to get it delivered or cancel it I stated since we were so close to that september it would be fine and I would accept the deliverySeptember came around the delivery date and the delivery truck finally came after receiving
Refusal to replace junk product that was purchased less than year ago Horrible customer service
I purchased furniture for my new home and it was delivered October, Other than the company delivering me the WRONG mattress and the WRONG pieces for my bed, I am having issues with the dinner table I purchased There are very noticeable bubbles in the dinner table on the left side of the table and in the middle of the table I filed a warranty claim on Friday, July 13th with no response until today when I contacted them and they had no knowledge of my claim I spoke with the warranty department and they stated I should have no put a drink on the table This is unacceptable as this is a DINNER TABLE! The sales rep at the wellington location did not warn me about this product not being able to withstand drinks or hot or cold objects such as a dinner table would There is damage to the table and it is less than one year old and I want a credit for the table or for the
We ordered a over 5k worth of furniture and we missing a chair Despite multiple emails and calls nothing has been done It has been over days
We were told the chair would be here on two separate occasions I took of work and stayed home only to have the chair not delivered I have sent multiple emails and called several times with no service or update
TERRIBLE SERVICETERRIBLE CUSTOMER SERVICE SUPPORT STAFFNOT CUSTOMER FRIENDLY
"FIRST LET ME START OFF POSITIVEHAD A GREAT SALESMAN FOR MY PURCHASEJOHN BHIGHLY KNOWLEDGEABLE, PERSONABLE AND EASY TO CHAT WITHPURCHASED THIS BEAUTIFUL AK ADAM TAUPE"SECTIONAL" TO PAY $AND BE DISAPPOINTED AS SOON AS I SEE ITI WAS NOT DELIVERED THE SECTIONAL IN WHICH I WAITED ALL DAY FOR AND TOOK OFF OF WORK FORINSTEAD I RECEIVED TWO SEPARATE SOFAS, A DELIVERY IN WHICH I PAID OVER $FORONCE DELIVERED THE DELIVERY GUYS TELL ME I HAVE HOURS TO "COMPLAIN" AND I INSPECT AND REALIZE THESE TWO SOFAS I RECEIVED DO NOT FIT TOGETHER AS THEY BOTH HAVE TWO ARMS EACHI CALL THE PHONE NUMBER THAT ORIGINALLY CALLED ME WITH THE MIN CALL AHEAD(XXXXXXXXXX)NOT THE SAME GUY I ORIGINALLY SPOKE WITH AS THE DELIVERY MEN WERE NICE I GET A MISERABLE MAN BY THE NAME OF MATTHEWAS SOON AS I DESCRIBED MY DELIVERY ISSUE AND PROVIDED HIM WITH MY NAME HE TELLS ME "YOU ORDERED TWO SOFAS, YOU GOT TWO SOFA
City Furniture delivered a faulty table
service person unable to Repair.customer service claimed problem occurred after delivery
Customer problem
We purchased a pedestal dining table from City Furniture on 3/26/It was delivered on 3/39/I requested that the Ciy Furniture delivery team set up the table and I paid them a fee for their servicesThey reminded me that I needed to contact customer service, within hours of delivery, if I found any physical problems with the tableI immediately called customer service, and sent them an email showing, chips, scratches and major instability issues They said they would call backThe next afternoon I called them back They said they had received the email showing damages
I requested an exchange or refundCustomer service offered $offI said it was unacceptable as the table was too unstableCustomer service they were sure if they sent out their repair person, he would be able to repair the table to my satisfaction
Received wrong table legsWas refused correct size replacement legs to be sent to my ownPoor customer service in store after resolution
During a visit to West Palm Beach we were visiting the *** Homestore/*** and looking to purchase a table for our new UNFURNISHED apartmentWe found a table we liked at the *** sectionWe were heartbroken to find that it would not be able to be delivered to our home in Daytona BeachA relative was purchasing this table for usWe enjoyed dealing with the store and since they worked hard to find us the right table fit for our apartment we thought only fair to purchase from that particular sales agentThey were going to deliver the table to a relative in Satellite Beach as that was as far north they could deliverWe were given no other optionWe accepted, thinking nothing could go wrongHowever upon deliver it was discovered that we were given the wrong table legsWe ordered table *** - We were not g
Was forced to pay cost of labor, when warranty states it's covered
I purchased a piece sectional couch on May 22, In total I paid $1,I saved the warranty that was physically attached to my couch upon deliveryIt states that Parts including springs and webbed seating is covered for years, labor is covered for yearI discovered in January 2017, just over months after purchase, that a spring popped through the bottom of a section and was hitting my floorI went through the appropriate steps of uploading photo's and filing a claimThere was technical error with their site, so it was not until 2/25/did a service man came to fix the spring
In the warranty attached to my couch it states that service is covered for yearI was told that the "service" is covered but I would have to pay a "transportation fee" of $When the gentleman arrived I asked how much he charged for the service for someone who did not purchase from City Furniture, he told me it's $
I purchased merchandise on Friday which was delivered on Sunday 4/24/It was the wrong color and they refuse to credit or pick it upI really need helpXXX XXX XXXX
City Furniture sold me a defective and dangerous product
We purchased a bedroom set for my daughter less than a year ago for her apartmentMy daughter is a student in college and is living off of campusWe contacted City furniture after multiple drawers came apartThey told us that we would have to take pictures and forward it to them and we didWe were told that someone would call us right away to schedule an appointment to see the drawersAfter weeks a "technician" finally came to view the problemThey claim that the drawer broke because my daughter put too many articles of clothing in the drawers and they can only offer me 30% off the next purchase or they can send me the drawers so that I can assemble them myselfIt is obvious that they sold a defective product because dressers do not come with warnings to not overload drawersThe fact that are not willing to att least assemble the drawers proves that they do not trust them eitherI spoke to four different people who
Your delivery drivers be delivery messed up GARBAGE instead of be quality and acting foolish with each other when deliverying as if they is at a club
ASHLEY AND CITY FUNRITURE is DELIVERED GARBAGE THAT IS DAMAGED SEVERAL TIMES AND OFFERED ME HALF OFF IN THE FORM OF A GIFT CARD I PAID WITH A REGULAR CARD NOT A GIFT AND THEREFORE REFUND THE MONEY THERE YOU GUYS IS BEEN WASTING ALOt OF TIME THE ORDER PHONE NUMBER XXX XXX XXXX I ain't got time for all of yo foolishness y'all think I is got all day for yo horrible customer service
We ordered several rooms of furniture that came damaged and we can't get anyone to replace the units or service the furniture
We ordered several rooms of furniture and every piece that has been delivered with so sort of damageBedroom set ordered on 09/10/Invoice # XXXXXX/delivered on 11/30/had a damaged side rail, damaged foot board, damaged dresser and drawer, damaged mirror and night stand & the night stand and dresser wobbleThe foot board, side rail, and dresser have been replaced and the second dresser has a damaged draw, they offer gift cards, we have been calling for days to get repairs and they want to give us gift cards to use in the storeWe want undamaged goods and service to back up the goods
We also ordered a dining room set on 11/29/
Invoice # XXXXXX/and it was delivered on 12/08/and one chair had to be taken back and the other of chairs have issues they refused to take back saying they can be repaired, we were supposed to be con
Replacement of damaged merchandise (Sofa)Invoice #XXXXXX/
On March 25, I purchased a Sofa & a Love Seat recommended by one of the sales person, *** *** I told her clearly that I have a pet (cat) in my house and that I needed a very strong material to avoid exchanging the furniture or losing my moneyShe assured me that the furniture was very strong, that it will be impossible for the cat to tear the material which this wasn't true because the Sofa is now damaged She also told me that if something happens I will be able to return or exchange the furniture at no cost On December 9th, I contacted Quality Control at City Furniture via email to schedule an appointment to repair the sofaI then had to email them two additional times because I didn't receive any response from them, which is extremely disappointing and unprofessional
My last attempt was on January 3rd, when I decided to call your Customer Service Department, which I was very disappointed
***- WEINSTEIN
Hi there, as you can see the arm of my sofa that I JUST bought is brokenI'm not sure how crappy it was made that the arm snapped
I bought a couch and only a few months later the arm snapped as my husband was laying his head on itI sent in a complaint and said that I was movingWe had professional photos taken that showed the couch was broken before the move and the photos are dated, after I moved they finally got back to me and said they would send over someone to look at itThey sent over a man who asked me incessantly for $to cover the fee of him repairing the couchHe kept saying "this must have been made with crappy wood and that's why it was so weak and must have snapped." I asked him ten times what the next step was and why he wasn't taking the couch with him to which he said "city furniture will call you back to schedule a pick up." an hour later city furniture called me and said that he reported it's not a vendor problem and you moved recently a
I purchased Ashley's Furniture piece North Shore line bedroom set last yearBy early this year I felt one side feel less sturdy and it go to the point where the hinge joining the foot-board to bed frame was loseIt seems the screws gave and they were creating holes larger than their diameter hence could not hold the weight of the frame and mattress setAlso the middle support legs had buckledThis should not be the case for their "top of the line" brand of furnitureAfter I placed a service call, I was informed I had to pay $for a service person to show up since I did not purchase the protection plan and this is what the manufacturers warranty calls forI reluctantly agreed to this since I needed the problems resolvedOnce the service person showed up he acknowledged the issue and I thought the solution would be a replacement and restore to floor or factory conditionsHe to my surprise went ahead to use "longer" screws on the side affected as this would solve the problem
Poor quality on furniture and the warranty paid is not being complying
We bought a leather reclining sofa and love seat on 0714/with year in home serviceInvoice XXXXXX/ sku:XXX-XXX-X AF lensar LT brown lthr/ vinyl reclining sofa skuXXX-XXX-X AF lensar LT brown lthr/ vinyl rock reclining love1sku: XXX-XXX-X AF lanquist dark tone glass pack tablessku: UA large pure cara kit Plus year stain removal (home service program)Total $Down payment $1800, months without interestBy 11/the full amount was paid
The furniture was peeling off around 02/I contacted the home service program and after an inspection they replaced the piece damaged,and a few weeks after that I noticed different parts with same damages, now that I am still on warranty, the whole sofa and love seat is peeled offI sent pictures, placed a complaint times, and called them many times and waited for months to call meFinally I spoke with the technician who said
Customer Service reps have awful customer serviceThey were not helpful or kind after the first and second delivery of furniture was damaged
Purchase Date: 3/12/Invoice #: XXXXXX
First delivery date: 3/23/(damaged pieces)
Exchange delivery date: 4/14/(same pieces damaged again)
Customer Service #: 1-866-930-
After the first delivery of bedroom furniture (where I had to take time off work to be home), I submitted a damage claim online and by phone for damages to the headboard, sideboard, and foot board, with picturesI got confirmation that my claim was received by emailThe next day I received a call that they did not get my complaint and I had to email the pictures to themWhen they called to confirm the exchange and delivery, they only allowed delivery on Thursday and Friday and I would have to take a second day off work for this deliveryI asked that they could at least give me a smaller time frame of expected delivery (time frame is 9:30am - 7:00pm) or a la
Bought a Chaise and the legs come undone leaving the Chaise unstable to sit on Have to tighten legs and it is definitely defective
I bought a new couch before the hurricane it was defective they want more money to replace or take back item
I bought a new couch before the storm the first day we used it the rails and feet broke then we had the hurrican I tried for weeks to get customer service to repair or replace, then I went for Jaw surgary I was not able to speak to I was texting the sales rep she said they wanted to talk to me this could not happen then she said she wanted me to bring the entire couch back to the store I am Disabled I can not move of lift and I just went thru another surgary then she said if I paid them bucks they will add a warrenty to the new defective item and replace it , I told her and they are aware and this is in email and text im diabled they said they dont care they gonna charge me bucks to come out, I wated another weeks as I have medical treatments and are always being taken to the hospital the tech shows up says the couch I bought has a history of being bad it will take
Stay away from Furniture City! Worst customer service we have ever been subject tooThere is an issue with almost every piece we boughtThe final straw is a dining room table that is unusable because of missing parts that we have waited for months! Multiple calls to cancel delivery of parts because they don't haveThey call and schedule, then the day of, cancelSpoke to manager at Vero Beach store on Monday who promised to take care of thisWe explained table is useless and we have guests coming WednesdayCustomer rep called to tell us it would be repaired on ThursdayThis morning, Thursday, they called to say they can't repair today! They have a "no return" policy that they say they won't take a table, never used because it's useless the way it was deliveredDelivery people knew there was an issue and tell you to call customer serviceThis company is a joke! Bunch of common theivesIf you choose to buy from them, don't accept anything that has an issue because you will be stuck with it!!! They don't care about making things right for the customerIt's all about their B.Spolicies! STAY AWAY!!!
City Furniture Does not Stand by Their ProductSell worthless Insurance at additional cost to consumerTotal lack of Customer Service, no follow up
In February I purchased a leather sectional at City Furniture along with a table I was talked into buying the extended guarantee, as it would protect me against any damage to the furniture I truly believed this, I had just remodeled my home, we had tiled the entire house, and bought new Furniture, I decided to go to City Furniture as I felt they were a reputable company
We had problems starting with the delivery, when they came in the delivery people broke the tile in the front entrance of the house I called and complained I was asked for a picture, which I sent right away, nothing was done about this I also complained about my furniture being broken in the lower back, I have been asked for the invoice, for pictures, and nothing was resolved Just yesterday I was told they can't fix it, so here I am with a broken leather so
Multiple times has this company gave me a delivery date and multiple times has called and told me the item is on backorder
Started 8/11/when I went into city furniture to pick a desk and a chair outThey gave me a delivery date that same week received a call that the desk and chair were back ordered so they gave me another date in august so than when we got to that week they gave me another called stating it wasnt avaliable until october I told her thats too long a wait I need to cancel she said she would get the process started never recieved any type of email that it was cancelled so I called again the new person stated it was never cancelled scheduled to be delivered september but I never approved that so then she stated well we can pick a date to get it delivered or cancel it I stated since we were so close to that september it would be fine and I would accept the deliverySeptember came around the delivery date and the delivery truck finally came after receiving
Refusal to replace junk product that was purchased less than year ago Horrible customer service
I purchased furniture for my new home and it was delivered October, Other than the company delivering me the WRONG mattress and the WRONG pieces for my bed, I am having issues with the dinner table I purchased There are very noticeable bubbles in the dinner table on the left side of the table and in the middle of the table I filed a warranty claim on Friday, July 13th with no response until today when I contacted them and they had no knowledge of my claim I spoke with the warranty department and they stated I should have no put a drink on the table This is unacceptable as this is a DINNER TABLE! The sales rep at the wellington location did not warn me about this product not being able to withstand drinks or hot or cold objects such as a dinner table would There is damage to the table and it is less than one year old and I want a credit for the table or for the