I recently purchased a few items from Ashley and City furniture and it was delivered to my home.The delivery service was beyond pathetic and unprofessional.They were very rough and damaged my wood floor and stairs.I was very upset and called the customer care and I had a very bad experience with them making me feel worst .The person who picked up my call was very rude and provoking and it added to my misery.I hope they give more training to the delivery team so that they wouldn't damage other people's property and also give more training to the customer service so that when a person is calling for an issue caused because of their team they treat the caller with respect and not arrogance
Stuck with damaged, poorly made furniture and no returned calls from an unprofessional company Order date: 04/22/Order number:XXXXXX
I went to the City Furniture located by Dadeland mall looking for a bedroom setI went ahead and purchased the Gianna Dark Tone bedroom setdelivery was scheduled for the following day between the hours of 3:00-6:PMOn Monday, the delivery drivers arrived a few minutes before PMIt goes downhill from hereThe two delivery drivers brought in the furniture with excessive force, they couldn't fit the dresser through the front door, although there was space, they kept trying to force it inBecause of this, they slammed the front door against a large vase that was on the front entranceI could hear the door hitting the vase several times, in which I told the drivers to please be careful, not that they caredI have cameras at the front of door and you could see how many times their forceful entrance made the door slam against the vase, scr
I purchased weeks ago the Raegan White slip covered sectional I am very unhappy with itthe sofa they delivered the cushions are paper thin and not at all how they look online or in the show roomToday when I called customer service was they were very apologetic but said sorry I had hrs that I should have returned it I guess expecting that City Furniture would stand behind their product is too much to expect The quality of this sofa is terrible and i'm lucky if it will last a year I'm so upset and just threw away all my money on this sofa that is poorly built : ( do not buy @ City Furniture if you want quality products I only wrote this review to prevent someone from throwing away $dollars
Did not receive full order, Was notified day of order was off, on second delivery was notified day of order would not be delivered for another month
We placed our order on the 20th of November and were informed we would see the order the following Friday the 23rd
We received the text informing us of the delivery on the 22nd
On the day of our delivery we found out that one of the pieces would not be with the order
We were told by customer service that we would see our final piece on the 30th of the month (notification sent via email)
On the 29th we received the text saying our delivery window was between 12:and 3:on the 30th
On the 30th at 1:I receive a call from same customer service rep informing me that I would not see my chair today and that we would get it delivered after the 2nd of January
I purchased a warrantyCity Furniture is refusing to honor the warranty they sold meI want my item fixed
Invoice XXXXXXCity has hired a third party vendor that refuses to come outI haves customer service and they hung up on me
City Furniture not honoring the exchange policy when they sell defective products
Order number 771798, Placed on October 26, in the amount of $Payment made with my debit cardWhen I received the initial delivery on October 29, 2017, the Belair Chair was great; however, the two mirrors were defectiveItem Name: Adiva Silver Floor Mirror (2820055) $and Adiva Silver Large Mirror (2820066) $I called customer service on that day to exchange the item per the store policy and the rep processed an exchangeWhen we received the new delivery on Nov 3, the Adiva Silver Large Mirror was too defective to my taste and the Floor mirror only had minor flaws so I opted to keep that oneSo I called customer service to request an exchange for the Large Mirror and spoke with KAY who told me that all of the items have some defects because it is antique each one just has something different wrong with itI told her that was unacceptable and I need to speak with a mana
We cannot get any satisfaction from the customer service department
On 08-10-we had a couch delivered to our homeOn 09-28-as we were sitting on the couch it collapsedThis sofa is used a maximum of 2hours dailyThe model # is XXX-XXX-XThe invoice # is XXXXXX/21, the price was $We paid cash for most of the furniture we purchased on that date and financed the restCustomer service is not responding to our complaintThis sofa is still under warrantyWe even contacted the store we purchased it from and they tell it is out of their hands
Invoice XXXXXX
I have written to the Revdex.com and will be considering punitive action, if I cannot get this issue resolved
I have herniated discs in my neck and have not been able to sleep on the mattress I cannot as *** *** Suggests, 'walk up and down on the mattress to break it in'
I also cannot wait days to exchange the mattress I have an appointment with my orthopedist who suggested buying an adjustable bed, and if he indicates there is a problem with me trying to sleep on this mattress for more nights I will have to move forward to find another way to deal with you people
I am currently on hold with customer service for an hour and minutes ( on hold) while being told before escalation that I have to take a picture of the problem because in addition to everything the bed does not rise level nor sit on the floor level I was promised by *** *** I would never have to worry about taking a photo of the problem and sending it to you NO
My wood floors were damaged during delivery and corporate refuses to accept responsibilityThey won't even come to look at the damage
During my late night furniture delivery on 10/30/17, the two men delivering my bedroom set were setting the dressers and night stands down on my wood floors and dragging them across the roomWhen I saw them do this, I immediately told them that they need to pick the furniture up to move itThey insisted that the floors would be fine, and that there were plastic pads on the bottom of the furniture that would protect the floorsI again said that I still wanted the stuff picked up to be moved, and one of the men started to argue with meI had no interest in arguing, I now just wanted them out of my houseOnce they finished, I checked the areas that they set and moved the furniture and found grooves left in two areas of the floor and a gouge in my stair treadI tried to call customer service, but they were closed (the delivery was finished around
STOPWhatever you do don't buy anything from this company Read all the reviews They don't care about customer service the "head" of customer services does not even call you back,,,, shes to GOOD to talk to clients still waiting after they took my money for them to deliver a clean couch on timeweeks LATE deliverers (one of them at 1:12am) and yet still not right
Purchased furniture contract promised to deliver on 9/11/and no deliveryNow told it's on backorder several times and no know date as to when
As per contract and agreement furniture was to be delivered on 9/12/and never arrivedWhen I called to check on it I was told it was on backorder and will be delivered 10/4/I called again and told that date has changed to 10/8/but they are not sure and no one can provide me with actual delivery dateMy grandaughter is sleeping on air matress because her bedroom set was sold to make room for her new set that never cameAshley Furniture and City furniture advertise next day delivery! I can understand things happen but when no sales person or manager can provide customer with correct information it not only but also bait-and switch since told it was in stock and on sale!! They can't even deliver on their promise
Deliver furniture not in good conditionExchange and delivered timesunable to get refund or issue resolved several phone calls and no resolution
Purchase brand new furniture when delivered pieces not fitting properly, furniture legs not same colorfurniture has been exchange timestech sent not able to fix problemEach new delivery has new furniture with worse alignment problemHas expend hours in Company web site and other showroomsI want a full refund and Company to take damage furniture backI have spoken with multiple people and seen to another employee each timePhone call snot being return at this time
Fraud on my credit card for $6,
Advertizing Issues
Delivery Issues
Sales man Issues
Refund checks Issues
Deffect on merchandise issues
On 7/31/I went to the store located at South Dixie Hwy because there was a promotion of months without interestThe sales man Alfredo Torres told me there was no minimun purchase required for the promotionI asked him several times and he replied "NO MINIMUN"
I bought a cheap bedroom set for $1,and I did a 10% advance payment for the months promotionI paid $in cash and the rest on my credit card
The delivery was scheduled 8/3/with a backorder of the rails for the bed and the mirror for the dresserThe headboard was in the middle of my living room until the second delivery of the rails on 8/19/The box felt and almost killed my dogThe mirror was scheduled for a third delivery
I'm gonna spend days of work for City Furniture deliveries????? I don't think so!!!!!!!
The night stand had to be rep
I paid for a service nothing was delivered
MAY 14th I went into city furniture to check out the showroom I explained to a sales person what I wanted and he introduc me to a design consultant who suggested we looked in various stores to achieve an old world/traditional lookThere was nothing that had that feel in City FurnitureI explained my urgency to pull my house together quickly before the summer and I was assured by an immediate accommodation that same afternoon for a consultation along with measuring of the rooms I knew Memorial Day weekend meant great sales and I was excited to shop w a professional That didn't go as planned unfortunately the employee had a death in the family as well as a migraine and I went about my shopping myself and completed the purchases withNO DIRECTIONI had everything purchased by May 24th, alone Prior there were (2) home visits, at which both times the same rooms were measured
Bottom line is
1)There is no reason to pay twice to
Lack of Customer Service
8/18/order was place for several bedroom furniture items totaling $ The blanket chest item number *** was back ordered and set to be delivered after all other pieces Delivery date 9/5/ That date came and went with no delivery or call I reached out on 9/12/18, to inquire At that time was told it did not come in and new date of 9/25/there were coming in Representative could not give reason why we were not contacted but assured me he would have salesman *** *** or *** *** follow up with me New delivery date scheduled for 9/26/ Morning of 9/26, no call received in delivery time, prompted me to again call company I was told it was slotted for today and I was transferred to confirm a time or delivery However, I was left on continuous hold My next call was to a supervisor ***, he looked into further and stated it again was not received and does not know why I was not contactedNew delivery date was setup f
Was sold a waterbed from the FtMyers store on 6/26/ Was told they had a special promotion of 0% for months that wasn't true
Wanted to charge on Visa but was told by our salesperson *** they had a special of 0% for months which I agreed to Just before we left the store we were told the promotion would begin after the second payment to*** Bank I contacted the bank and they were unaware of the 0% promotion I would like the promotion or City furniture to pay the financing charges plus the rebate I would have received from my credit card company Needless to say I will not return to this store for any other purchases and will consider taking this matter to small claims
I have been waiting for a bed I purchased for daysThey have scheduled deliveries.They showed up twice without the hardware and didn't show once
On Thursday April 14,I ordered a bed (model Preston Canopy XXX-XXX-X)from City furnitureIt was supposed to be delivered Friday April 15th along with other pieces purchased form Ashley FurnitureWhen the delivery truck arrived we were told they did not have a bed for usAfter asking them to check again they realized that they did have the bed in the truckThey unloaded and began to put it together but were missing hardware for the headboardAfter talking to customer service We were told that the delivery truck would leave the pieces for the bed except for the headboardThis was an inconvenience as we were moving into a new house and doing many projects and there were pieces all over the floorThey would return Sunday April with the head board and missing hardwareWe asked that they come next day ( Saturday April 16) but
Furniture not delivered
I purchased a bedroom set in early august All but the headboard was delivered promptly I was told that the headboard would be delivered on 8/ Also, their sister company Ashley Furniture was to deliver a chest that I had ordered that same day After not hearing from them, I called on 8/to find out what time the delivery would occur However, they told me that because the headboard was on backorder, the entire order was cancelled I took the day off today I have company coming on 9/and needed the bedroom set for them I am cancelling my entire order
I ordered furniture from city furniture it was a kitchen tableThey sent me everything but the base of the tableI ordered my furniture on july 4th No one called me to tell me it will not come in I had to call and ask***
I recently purchased a few items from Ashley and City furniture and it was delivered to my home.The delivery service was beyond pathetic and unprofessional.They were very rough and damaged my wood floor and stairs.I was very upset and called the customer care and I had a very bad experience with them making me feel worst .The person who picked up my call was very rude and provoking and it added to my misery.I hope they give more training to the delivery team so that they wouldn't damage other people's property and also give more training to the customer service so that when a person is calling for an issue caused because of their team they treat the caller with respect and not arrogance
Stuck with damaged, poorly made furniture and no returned calls from an unprofessional company Order date: 04/22/Order number:XXXXXX
I went to the City Furniture located by Dadeland mall looking for a bedroom setI went ahead and purchased the Gianna Dark Tone bedroom setdelivery was scheduled for the following day between the hours of 3:00-6:PMOn Monday, the delivery drivers arrived a few minutes before PMIt goes downhill from hereThe two delivery drivers brought in the furniture with excessive force, they couldn't fit the dresser through the front door, although there was space, they kept trying to force it inBecause of this, they slammed the front door against a large vase that was on the front entranceI could hear the door hitting the vase several times, in which I told the drivers to please be careful, not that they caredI have cameras at the front of door and you could see how many times their forceful entrance made the door slam against the vase, scr
I purchased weeks ago the Raegan White slip covered sectional I am very unhappy with itthe sofa they delivered the cushions are paper thin and not at all how they look online or in the show roomToday when I called customer service was they were very apologetic but said sorry I had hrs that I should have returned it I guess expecting that City Furniture would stand behind their product is too much to expect The quality of this sofa is terrible and i'm lucky if it will last a year I'm so upset and just threw away all my money on this sofa that is poorly built : ( do not buy @ City Furniture if you want quality products I only wrote this review to prevent someone from throwing away $dollars
Did not receive full order, Was notified day of order was off, on second delivery was notified day of order would not be delivered for another month
We placed our order on the 20th of November and were informed we would see the order the following Friday the 23rd
We received the text informing us of the delivery on the 22nd
On the day of our delivery we found out that one of the pieces would not be with the order
We were told by customer service that we would see our final piece on the 30th of the month (notification sent via email)
On the 29th we received the text saying our delivery window was between 12:and 3:on the 30th
On the 30th at 1:I receive a call from same customer service rep informing me that I would not see my chair today and that we would get it delivered after the 2nd of January
I purchased a warrantyCity Furniture is refusing to honor the warranty they sold meI want my item fixed
Invoice XXXXXXCity has hired a third party vendor that refuses to come outI haves customer service and they hung up on me
City Furniture not honoring the exchange policy when they sell defective products
Order number 771798, Placed on October 26, in the amount of $Payment made with my debit cardWhen I received the initial delivery on October 29, 2017, the Belair Chair was great; however, the two mirrors were defectiveItem Name: Adiva Silver Floor Mirror (2820055) $and Adiva Silver Large Mirror (2820066) $I called customer service on that day to exchange the item per the store policy and the rep processed an exchangeWhen we received the new delivery on Nov 3, the Adiva Silver Large Mirror was too defective to my taste and the Floor mirror only had minor flaws so I opted to keep that oneSo I called customer service to request an exchange for the Large Mirror and spoke with KAY who told me that all of the items have some defects because it is antique each one just has something different wrong with itI told her that was unacceptable and I need to speak with a mana
We cannot get any satisfaction from the customer service department
On 08-10-we had a couch delivered to our homeOn 09-28-as we were sitting on the couch it collapsedThis sofa is used a maximum of 2hours dailyThe model # is XXX-XXX-XThe invoice # is XXXXXX/21, the price was $We paid cash for most of the furniture we purchased on that date and financed the restCustomer service is not responding to our complaintThis sofa is still under warrantyWe even contacted the store we purchased it from and they tell it is out of their hands
Invoice XXXXXX
I have written to the Revdex.com and will be considering punitive action, if I cannot get this issue resolved
I have herniated discs in my neck and have not been able to sleep on the mattress I cannot as *** *** Suggests, 'walk up and down on the mattress to break it in'
I also cannot wait days to exchange the mattress I have an appointment with my orthopedist who suggested buying an adjustable bed, and if he indicates there is a problem with me trying to sleep on this mattress for more nights I will have to move forward to find another way to deal with you people
I am currently on hold with customer service for an hour and minutes ( on hold) while being told before escalation that I have to take a picture of the problem because in addition to everything the bed does not rise level nor sit on the floor level I was promised by *** *** I would never have to worry about taking a photo of the problem and sending it to you NO
My wood floors were damaged during delivery and corporate refuses to accept responsibilityThey won't even come to look at the damage
During my late night furniture delivery on 10/30/17, the two men delivering my bedroom set were setting the dressers and night stands down on my wood floors and dragging them across the roomWhen I saw them do this, I immediately told them that they need to pick the furniture up to move itThey insisted that the floors would be fine, and that there were plastic pads on the bottom of the furniture that would protect the floorsI again said that I still wanted the stuff picked up to be moved, and one of the men started to argue with meI had no interest in arguing, I now just wanted them out of my houseOnce they finished, I checked the areas that they set and moved the furniture and found grooves left in two areas of the floor and a gouge in my stair treadI tried to call customer service, but they were closed (the delivery was finished around
STOPWhatever you do don't buy anything from this company Read all the reviews They don't care about customer service the "head" of customer services does not even call you back,,,, shes to GOOD to talk to clients still waiting after they took my money for them to deliver a clean couch on timeweeks LATE deliverers (one of them at 1:12am) and yet still not right
Purchased furniture contract promised to deliver on 9/11/and no deliveryNow told it's on backorder several times and no know date as to when
As per contract and agreement furniture was to be delivered on 9/12/and never arrivedWhen I called to check on it I was told it was on backorder and will be delivered 10/4/I called again and told that date has changed to 10/8/but they are not sure and no one can provide me with actual delivery dateMy grandaughter is sleeping on air matress because her bedroom set was sold to make room for her new set that never cameAshley Furniture and City furniture advertise next day delivery! I can understand things happen but when no sales person or manager can provide customer with correct information it not only but also bait-and switch since told it was in stock and on sale!! They can't even deliver on their promise
Deliver furniture not in good conditionExchange and delivered timesunable to get refund or issue resolved several phone calls and no resolution
Purchase brand new furniture when delivered pieces not fitting properly, furniture legs not same colorfurniture has been exchange timestech sent not able to fix problemEach new delivery has new furniture with worse alignment problemHas expend hours in Company web site and other showroomsI want a full refund and Company to take damage furniture backI have spoken with multiple people and seen to another employee each timePhone call snot being return at this time
Fraud on my credit card for $6,
Advertizing Issues
Delivery Issues
Sales man Issues
Refund checks Issues
Deffect on merchandise issues
On 7/31/I went to the store located at South Dixie Hwy because there was a promotion of months without interestThe sales man Alfredo Torres told me there was no minimun purchase required for the promotionI asked him several times and he replied "NO MINIMUN"
I bought a cheap bedroom set for $1,and I did a 10% advance payment for the months promotionI paid $in cash and the rest on my credit card
The delivery was scheduled 8/3/with a backorder of the rails for the bed and the mirror for the dresserThe headboard was in the middle of my living room until the second delivery of the rails on 8/19/The box felt and almost killed my dogThe mirror was scheduled for a third delivery
I'm gonna spend days of work for City Furniture deliveries????? I don't think so!!!!!!!
The night stand had to be rep
I paid for a service nothing was delivered
MAY 14th I went into city furniture to check out the showroom I explained to a sales person what I wanted and he introduc me to a design consultant who suggested we looked in various stores to achieve an old world/traditional lookThere was nothing that had that feel in City FurnitureI explained my urgency to pull my house together quickly before the summer and I was assured by an immediate accommodation that same afternoon for a consultation along with measuring of the rooms I knew Memorial Day weekend meant great sales and I was excited to shop w a professional That didn't go as planned unfortunately the employee had a death in the family as well as a migraine and I went about my shopping myself and completed the purchases withNO DIRECTIONI had everything purchased by May 24th, alone Prior there were (2) home visits, at which both times the same rooms were measured
Bottom line is
1)There is no reason to pay twice to
They're selling products that they can't fill the order such as beds
Lack of Customer Service
8/18/order was place for several bedroom furniture items totaling $ The blanket chest item number *** was back ordered and set to be delivered after all other pieces Delivery date 9/5/ That date came and went with no delivery or call I reached out on 9/12/18, to inquire At that time was told it did not come in and new date of 9/25/there were coming in Representative could not give reason why we were not contacted but assured me he would have salesman *** *** or *** *** follow up with me New delivery date scheduled for 9/26/ Morning of 9/26, no call received in delivery time, prompted me to again call company I was told it was slotted for today and I was transferred to confirm a time or delivery However, I was left on continuous hold My next call was to a supervisor ***, he looked into further and stated it again was not received and does not know why I was not contactedNew delivery date was setup f
Was sold a waterbed from the FtMyers store on 6/26/ Was told they had a special promotion of 0% for months that wasn't true
Wanted to charge on Visa but was told by our salesperson *** they had a special of 0% for months which I agreed to Just before we left the store we were told the promotion would begin after the second payment to*** Bank I contacted the bank and they were unaware of the 0% promotion I would like the promotion or City furniture to pay the financing charges plus the rebate I would have received from my credit card company Needless to say I will not return to this store for any other purchases and will consider taking this matter to small claims
I have been waiting for a bed I purchased for daysThey have scheduled deliveries.They showed up twice without the hardware and didn't show once
On Thursday April 14,I ordered a bed (model Preston Canopy XXX-XXX-X)from City furnitureIt was supposed to be delivered Friday April 15th along with other pieces purchased form Ashley FurnitureWhen the delivery truck arrived we were told they did not have a bed for usAfter asking them to check again they realized that they did have the bed in the truckThey unloaded and began to put it together but were missing hardware for the headboardAfter talking to customer service We were told that the delivery truck would leave the pieces for the bed except for the headboardThis was an inconvenience as we were moving into a new house and doing many projects and there were pieces all over the floorThey would return Sunday April with the head board and missing hardwareWe asked that they come next day ( Saturday April 16) but
Furniture not delivered
I purchased a bedroom set in early august All but the headboard was delivered promptly I was told that the headboard would be delivered on 8/ Also, their sister company Ashley Furniture was to deliver a chest that I had ordered that same day After not hearing from them, I called on 8/to find out what time the delivery would occur However, they told me that because the headboard was on backorder, the entire order was cancelled I took the day off today I have company coming on 9/and needed the bedroom set for them I am cancelling my entire order
I ordered furniture from city furniture it was a kitchen tableThey sent me everything but the base of the tableI ordered my furniture on july 4th No one called me to tell me it will not come in I had to call and ask***