Purchased sofa, love seat and chair from Stuart store...Nov 9th..called a week or so later about marks on chair cushion..sent a sub contractor in upholstery on Nov.29thHe said he had to order a new cushion cover..take about three months..(it was coming from over seas..China ?) .also said the spring for the chair cushion was the problem but nothing was mentioned to be done about the springPushing four months now and quite disgusted I made complaints to City Last week a consumer advocate from the company called and was very nice promising to send someone over to check out the complaints as now the cushions are crushing..after only months with only two people living here.Sent photo of these problems as was asked to and the man in customer service said it was'wear and tear So what will this furniture that cost over $look like in a year ? Ready for Good Will ? Their sub contractor /upholsterer was supposed to get in touch with me today for an appointment for tomorrow and just now at five to eight pm ..after calling three times today ..yes, they called and set up another appointment for tomorrow..My impression of this company is...you bought it and now you are on your own..So far not happy and feel cheated They take forever to respond to the problem and in the meantime you have bought new furniture that is falling apart and they are stretching it out so you either get disgusted and give up or by then they will tell me the furniture is old..and I will never do business with this company and do not recommend it as well
I purchased weeks ago the Raegan White slip covered sectional I am very unhappy with itthe sofa they delivered the cushions are paper thin and not at all how they look online or in the show roomToday when I called customer service was they were very apologetic but said sorry I had hrs that I should have returned it I guess expecting that City Furniture would stand behind their product is too much to expect The quality of this sofa is terrible and i'm lucky if it will last a year I'm so upset and just threw away all my money on this sofa that is poorly built : ( do not buy @ City Furniture if you want quality products I only wrote this review to prevent someone from throwing away $dollars
City Furniture not honoring the exchange policy when they sell defective products
Order number 771798, Placed on October 26, in the amount of $Payment made with my debit cardWhen I received the initial delivery on October 29, 2017, the Belair Chair was great; however, the two mirrors were defectiveItem Name: Adiva Silver Floor Mirror (2820055) $and Adiva Silver Large Mirror (2820066) $I called customer service on that day to exchange the item per the store policy and the rep processed an exchangeWhen we received the new delivery on Nov 3, the Adiva Silver Large Mirror was too defective to my taste and the Floor mirror only had minor flaws so I opted to keep that oneSo I called customer service to request an exchange for the Large Mirror and spoke with KAY who told me that all of the items have some defects because it is antique each one just has something different wrong with itI told her that was unacceptable and I need to speak with a mana
over charged small amount to bank for furniture purchase in Naples Florida to Ashley Furniture asked for refund never supplied
ppaid $for furniture 11/10/Ashley billed my bank $bank told me to contact themDid so salesman Erick *** said they would send a check they never did It is not the amount it is dishonest and unfair
We cannot get any satisfaction from the customer service department
On 08-10-we had a couch delivered to our homeOn 09-28-as we were sitting on the couch it collapsedThis sofa is used a maximum of 2hours dailyThe model # is XXX-XXX-XThe invoice # is XXXXXX/21, the price was $We paid cash for most of the furniture we purchased on that date and financed the restCustomer service is not responding to our complaintThis sofa is still under warrantyWe even contacted the store we purchased it from and they tell it is out of their hands
I recently purchased a few items from Ashley and City furniture and it was delivered to my home.The delivery service was beyond pathetic and unprofessional.They were very rough and damaged my wood floor and stairs.I was very upset and called the customer care and I had a very bad experience with them making me feel worst .The person who picked up my call was very rude and provoking and it added to my misery.I hope they give more training to the delivery team so that they wouldn't damage other people's property and also give more training to the customer service so that when a person is calling for an issue caused because of their team they treat the caller with respect and not arrogance
Stuck with damaged, poorly made furniture and no returned calls from an unprofessional company Order date: 04/22/Order number:XXXXXX
I went to the City Furniture located by Dadeland mall looking for a bedroom setI went ahead and purchased the Gianna Dark Tone bedroom setdelivery was scheduled for the following day between the hours of 3:00-6:PMOn Monday, the delivery drivers arrived a few minutes before PMIt goes downhill from hereThe two delivery drivers brought in the furniture with excessive force, they couldn't fit the dresser through the front door, although there was space, they kept trying to force it inBecause of this, they slammed the front door against a large vase that was on the front entranceI could hear the door hitting the vase several times, in which I told the drivers to please be careful, not that they caredI have cameras at the front of door and you could see how many times their forceful entrance made the door slam against the vase, scr
My wood floors were damaged during delivery and corporate refuses to accept responsibilityThey won't even come to look at the damage
During my late night furniture delivery on 10/30/17, the two men delivering my bedroom set were setting the dressers and night stands down on my wood floors and dragging them across the roomWhen I saw them do this, I immediately told them that they need to pick the furniture up to move itThey insisted that the floors would be fine, and that there were plastic pads on the bottom of the furniture that would protect the floorsI again said that I still wanted the stuff picked up to be moved, and one of the men started to argue with meI had no interest in arguing, I now just wanted them out of my houseOnce they finished, I checked the areas that they set and moved the furniture and found grooves left in two areas of the floor and a gouge in my stair treadI tried to call customer service, but they were closed (the delivery was finished around
Purchased furniture contract promised to deliver on 9/11/and no deliveryNow told it's on backorder several times and no know date as to when
As per contract and agreement furniture was to be delivered on 9/12/and never arrivedWhen I called to check on it I was told it was on backorder and will be delivered 10/4/I called again and told that date has changed to 10/8/but they are not sure and no one can provide me with actual delivery dateMy grandaughter is sleeping on air matress because her bedroom set was sold to make room for her new set that never cameAshley Furniture and City furniture advertise next day delivery! I can understand things happen but when no sales person or manager can provide customer with correct information it not only but also bait-and switch since told it was in stock and on sale!! They can't even deliver on their promise
Invoice XXXXXX
I have written to the Revdex.com and will be considering punitive action, if I cannot get this issue resolved
I have herniated discs in my neck and have not been able to sleep on the mattress I cannot as *** *** Suggests, 'walk up and down on the mattress to break it in'
I also cannot wait days to exchange the mattress I have an appointment with my orthopedist who suggested buying an adjustable bed, and if he indicates there is a problem with me trying to sleep on this mattress for more nights I will have to move forward to find another way to deal with you people
I am currently on hold with customer service for an hour and minutes ( on hold) while being told before escalation that I have to take a picture of the problem because in addition to everything the bed does not rise level nor sit on the floor level I was promised by *** *** I would never have to worry about taking a photo of the problem and sending it to you NO
STOPWhatever you do don't buy anything from this company Read all the reviews They don't care about customer service the "head" of customer services does not even call you back,,,, shes to GOOD to talk to clients still waiting after they took my money for them to deliver a clean couch on timeweeks LATE deliverers (one of them at 1:12am) and yet still not right
Fraud on my credit card for $6,
Advertizing Issues
Delivery Issues
Sales man Issues
Refund checks Issues
Deffect on merchandise issues
On 7/31/I went to the store located at South Dixie Hwy because there was a promotion of months without interestThe sales man Alfredo Torres told me there was no minimun purchase required for the promotionI asked him several times and he replied "NO MINIMUN"
I bought a cheap bedroom set for $1,and I did a 10% advance payment for the months promotionI paid $in cash and the rest on my credit card
The delivery was scheduled 8/3/with a backorder of the rails for the bed and the mirror for the dresserThe headboard was in the middle of my living room until the second delivery of the rails on 8/19/The box felt and almost killed my dogThe mirror was scheduled for a third delivery
I'm gonna spend days of work for City Furniture deliveries????? I don't think so!!!!!!!
The night stand had to be rep
Deliver furniture not in good conditionExchange and delivered timesunable to get refund or issue resolved several phone calls and no resolution
Purchase brand new furniture when delivered pieces not fitting properly, furniture legs not same colorfurniture has been exchange timestech sent not able to fix problemEach new delivery has new furniture with worse alignment problemHas expend hours in Company web site and other showroomsI want a full refund and Company to take damage furniture backI have spoken with multiple people and seen to another employee each timePhone call snot being return at this time
I paid for a service nothing was delivered
MAY 14th I went into city furniture to check out the showroom I explained to a sales person what I wanted and he introduc me to a design consultant who suggested we looked in various stores to achieve an old world/traditional lookThere was nothing that had that feel in City FurnitureI explained my urgency to pull my house together quickly before the summer and I was assured by an immediate accommodation that same afternoon for a consultation along with measuring of the rooms I knew Memorial Day weekend meant great sales and I was excited to shop w a professional That didn't go as planned unfortunately the employee had a death in the family as well as a migraine and I went about my shopping myself and completed the purchases withNO DIRECTIONI had everything purchased by May 24th, alone Prior there were (2) home visits, at which both times the same rooms were measured
Bottom line is
1)There is no reason to pay twice to
Invoice # XXXXXX - I finally got the exchange I been requesting since November BUT I got a defected mattress!
While the delivery man was here we called City Furniture regarding the defect, I emailed pictures, they offered me $back as a credit of $as a gift card and will get it 7-business days, well I never got itI called *** service on 4/8/and advised me they made a mistake and they can not issue the gift card bc they credit the account! I DO NOT WANT A CREDIT I WANT A MATTRESS THAT DOES NOT HAVE A DEFECT! AND MY GIFT CARD AS PROMISED!
Lack of Customer Service
8/18/order was place for several bedroom furniture items totaling $ The blanket chest item number *** was back ordered and set to be delivered after all other pieces Delivery date 9/5/ That date came and went with no delivery or call I reached out on 9/12/18, to inquire At that time was told it did not come in and new date of 9/25/there were coming in Representative could not give reason why we were not contacted but assured me he would have salesman *** *** or *** *** follow up with me New delivery date scheduled for 9/26/ Morning of 9/26, no call received in delivery time, prompted me to again call company I was told it was slotted for today and I was transferred to confirm a time or delivery However, I was left on continuous hold My next call was to a supervisor ***, he looked into further and stated it again was not received and does not know why I was not contactedNew delivery date was setup f
This is the second time I purchased furniture from city furnitureI have had trouble with their warranty departmentnow I have reclining chairs built into my couch , are stuck in the fully opened stage in my living roomThe furniture is only months old and I spent $4000,on this furniture, customer service has known about this for months,They tell me that they are waiting the parts Customer service is hard to get them to answer the phone, but if you stay on hold for about minutes they will eventually answer and basically tell me there is nothing they can do except wait for the parts to come in and then schedule a technician to come and install the new switchesmonths I have been waiting can you imagine that ? im stuck with this I hope you don't get stuck like me
Was sold a waterbed from the FtMyers store on 6/26/ Was told they had a special promotion of 0% for months that wasn't true
Wanted to charge on Visa but was told by our salesperson *** they had a special of 0% for months which I agreed to Just before we left the store we were told the promotion would begin after the second payment to*** Bank I contacted the bank and they were unaware of the 0% promotion I would like the promotion or City furniture to pay the financing charges plus the rebate I would have received from my credit card company Needless to say I will not return to this store for any other purchases and will consider taking this matter to small claims
refusal to honor line of credit also to sell us furniture with any form of payment other than cash
we went to buy furniture for a new home we just constructed in plantation florida they told us after we paid with our syncrony account that they could not do buisness with us and that they would only accept cash from usThey at first blamed the bank but then changed it to there own department doing thisWe contacted the bank and the bank never declined any transaction this was done by city furniture they made that clear to us
Purchased sofa, love seat and chair from Stuart store...Nov 9th..called a week or so later about marks on chair cushion..sent a sub contractor in upholstery on Nov.29thHe said he had to order a new cushion cover..take about three months..(it was coming from over seas..China ?) .also said the spring for the chair cushion was the problem but nothing was mentioned to be done about the springPushing four months now and quite disgusted I made complaints to City Last week a consumer advocate from the company called and was very nice promising to send someone over to check out the complaints as now the cushions are crushing..after only months with only two people living here.Sent photo of these problems as was asked to and the man in customer service said it was'wear and tear So what will this furniture that cost over $look like in a year ? Ready for Good Will ? Their sub contractor /upholsterer was supposed to get in touch with me today for an appointment for tomorrow and just now at five to eight pm ..after calling three times today ..yes, they called and set up another appointment for tomorrow..My impression of this company is...you bought it and now you are on your own..So far not happy and feel cheated They take forever to respond to the problem and in the meantime you have bought new furniture that is falling apart and they are stretching it out so you either get disgusted and give up or by then they will tell me the furniture is old..and I will never do business with this company and do not recommend it as well
I purchased weeks ago the Raegan White slip covered sectional I am very unhappy with itthe sofa they delivered the cushions are paper thin and not at all how they look online or in the show roomToday when I called customer service was they were very apologetic but said sorry I had hrs that I should have returned it I guess expecting that City Furniture would stand behind their product is too much to expect The quality of this sofa is terrible and i'm lucky if it will last a year I'm so upset and just threw away all my money on this sofa that is poorly built : ( do not buy @ City Furniture if you want quality products I only wrote this review to prevent someone from throwing away $dollars
City Furniture not honoring the exchange policy when they sell defective products
Order number 771798, Placed on October 26, in the amount of $Payment made with my debit cardWhen I received the initial delivery on October 29, 2017, the Belair Chair was great; however, the two mirrors were defectiveItem Name: Adiva Silver Floor Mirror (2820055) $and Adiva Silver Large Mirror (2820066) $I called customer service on that day to exchange the item per the store policy and the rep processed an exchangeWhen we received the new delivery on Nov 3, the Adiva Silver Large Mirror was too defective to my taste and the Floor mirror only had minor flaws so I opted to keep that oneSo I called customer service to request an exchange for the Large Mirror and spoke with KAY who told me that all of the items have some defects because it is antique each one just has something different wrong with itI told her that was unacceptable and I need to speak with a mana
over charged small amount to bank for furniture purchase in Naples Florida to Ashley Furniture asked for refund never supplied
ppaid $for furniture 11/10/Ashley billed my bank $bank told me to contact themDid so salesman Erick *** said they would send a check they never did It is not the amount it is dishonest and unfair
We cannot get any satisfaction from the customer service department
On 08-10-we had a couch delivered to our homeOn 09-28-as we were sitting on the couch it collapsedThis sofa is used a maximum of 2hours dailyThe model # is XXX-XXX-XThe invoice # is XXXXXX/21, the price was $We paid cash for most of the furniture we purchased on that date and financed the restCustomer service is not responding to our complaintThis sofa is still under warrantyWe even contacted the store we purchased it from and they tell it is out of their hands
I recently purchased a few items from Ashley and City furniture and it was delivered to my home.The delivery service was beyond pathetic and unprofessional.They were very rough and damaged my wood floor and stairs.I was very upset and called the customer care and I had a very bad experience with them making me feel worst .The person who picked up my call was very rude and provoking and it added to my misery.I hope they give more training to the delivery team so that they wouldn't damage other people's property and also give more training to the customer service so that when a person is calling for an issue caused because of their team they treat the caller with respect and not arrogance
Stuck with damaged, poorly made furniture and no returned calls from an unprofessional company Order date: 04/22/Order number:XXXXXX
I went to the City Furniture located by Dadeland mall looking for a bedroom setI went ahead and purchased the Gianna Dark Tone bedroom setdelivery was scheduled for the following day between the hours of 3:00-6:PMOn Monday, the delivery drivers arrived a few minutes before PMIt goes downhill from hereThe two delivery drivers brought in the furniture with excessive force, they couldn't fit the dresser through the front door, although there was space, they kept trying to force it inBecause of this, they slammed the front door against a large vase that was on the front entranceI could hear the door hitting the vase several times, in which I told the drivers to please be careful, not that they caredI have cameras at the front of door and you could see how many times their forceful entrance made the door slam against the vase, scr
My wood floors were damaged during delivery and corporate refuses to accept responsibilityThey won't even come to look at the damage
During my late night furniture delivery on 10/30/17, the two men delivering my bedroom set were setting the dressers and night stands down on my wood floors and dragging them across the roomWhen I saw them do this, I immediately told them that they need to pick the furniture up to move itThey insisted that the floors would be fine, and that there were plastic pads on the bottom of the furniture that would protect the floorsI again said that I still wanted the stuff picked up to be moved, and one of the men started to argue with meI had no interest in arguing, I now just wanted them out of my houseOnce they finished, I checked the areas that they set and moved the furniture and found grooves left in two areas of the floor and a gouge in my stair treadI tried to call customer service, but they were closed (the delivery was finished around
Purchased furniture contract promised to deliver on 9/11/and no deliveryNow told it's on backorder several times and no know date as to when
As per contract and agreement furniture was to be delivered on 9/12/and never arrivedWhen I called to check on it I was told it was on backorder and will be delivered 10/4/I called again and told that date has changed to 10/8/but they are not sure and no one can provide me with actual delivery dateMy grandaughter is sleeping on air matress because her bedroom set was sold to make room for her new set that never cameAshley Furniture and City furniture advertise next day delivery! I can understand things happen but when no sales person or manager can provide customer with correct information it not only but also bait-and switch since told it was in stock and on sale!! They can't even deliver on their promise
Invoice XXXXXX
I have written to the Revdex.com and will be considering punitive action, if I cannot get this issue resolved
I have herniated discs in my neck and have not been able to sleep on the mattress I cannot as *** *** Suggests, 'walk up and down on the mattress to break it in'
I also cannot wait days to exchange the mattress I have an appointment with my orthopedist who suggested buying an adjustable bed, and if he indicates there is a problem with me trying to sleep on this mattress for more nights I will have to move forward to find another way to deal with you people
I am currently on hold with customer service for an hour and minutes ( on hold) while being told before escalation that I have to take a picture of the problem because in addition to everything the bed does not rise level nor sit on the floor level I was promised by *** *** I would never have to worry about taking a photo of the problem and sending it to you NO
They're selling products that they can't fill the order such as beds
STOPWhatever you do don't buy anything from this company Read all the reviews They don't care about customer service the "head" of customer services does not even call you back,,,, shes to GOOD to talk to clients still waiting after they took my money for them to deliver a clean couch on timeweeks LATE deliverers (one of them at 1:12am) and yet still not right
Fraud on my credit card for $6,
Advertizing Issues
Delivery Issues
Sales man Issues
Refund checks Issues
Deffect on merchandise issues
On 7/31/I went to the store located at South Dixie Hwy because there was a promotion of months without interestThe sales man Alfredo Torres told me there was no minimun purchase required for the promotionI asked him several times and he replied "NO MINIMUN"
I bought a cheap bedroom set for $1,and I did a 10% advance payment for the months promotionI paid $in cash and the rest on my credit card
The delivery was scheduled 8/3/with a backorder of the rails for the bed and the mirror for the dresserThe headboard was in the middle of my living room until the second delivery of the rails on 8/19/The box felt and almost killed my dogThe mirror was scheduled for a third delivery
I'm gonna spend days of work for City Furniture deliveries????? I don't think so!!!!!!!
The night stand had to be rep
Deliver furniture not in good conditionExchange and delivered timesunable to get refund or issue resolved several phone calls and no resolution
Purchase brand new furniture when delivered pieces not fitting properly, furniture legs not same colorfurniture has been exchange timestech sent not able to fix problemEach new delivery has new furniture with worse alignment problemHas expend hours in Company web site and other showroomsI want a full refund and Company to take damage furniture backI have spoken with multiple people and seen to another employee each timePhone call snot being return at this time
I paid for a service nothing was delivered
MAY 14th I went into city furniture to check out the showroom I explained to a sales person what I wanted and he introduc me to a design consultant who suggested we looked in various stores to achieve an old world/traditional lookThere was nothing that had that feel in City FurnitureI explained my urgency to pull my house together quickly before the summer and I was assured by an immediate accommodation that same afternoon for a consultation along with measuring of the rooms I knew Memorial Day weekend meant great sales and I was excited to shop w a professional That didn't go as planned unfortunately the employee had a death in the family as well as a migraine and I went about my shopping myself and completed the purchases withNO DIRECTIONI had everything purchased by May 24th, alone Prior there were (2) home visits, at which both times the same rooms were measured
Bottom line is
1)There is no reason to pay twice to
Invoice # XXXXXX - I finally got the exchange I been requesting since November BUT I got a defected mattress!
While the delivery man was here we called City Furniture regarding the defect, I emailed pictures, they offered me $back as a credit of $as a gift card and will get it 7-business days, well I never got itI called *** service on 4/8/and advised me they made a mistake and they can not issue the gift card bc they credit the account! I DO NOT WANT A CREDIT I WANT A MATTRESS THAT DOES NOT HAVE A DEFECT! AND MY GIFT CARD AS PROMISED!
Lack of Customer Service
8/18/order was place for several bedroom furniture items totaling $ The blanket chest item number *** was back ordered and set to be delivered after all other pieces Delivery date 9/5/ That date came and went with no delivery or call I reached out on 9/12/18, to inquire At that time was told it did not come in and new date of 9/25/there were coming in Representative could not give reason why we were not contacted but assured me he would have salesman *** *** or *** *** follow up with me New delivery date scheduled for 9/26/ Morning of 9/26, no call received in delivery time, prompted me to again call company I was told it was slotted for today and I was transferred to confirm a time or delivery However, I was left on continuous hold My next call was to a supervisor ***, he looked into further and stated it again was not received and does not know why I was not contactedNew delivery date was setup f
This is the second time I purchased furniture from city furnitureI have had trouble with their warranty departmentnow I have reclining chairs built into my couch , are stuck in the fully opened stage in my living roomThe furniture is only months old and I spent $4000,on this furniture, customer service has known about this for months,They tell me that they are waiting the parts Customer service is hard to get them to answer the phone, but if you stay on hold for about minutes they will eventually answer and basically tell me there is nothing they can do except wait for the parts to come in and then schedule a technician to come and install the new switchesmonths I have been waiting can you imagine that ? im stuck with this I hope you don't get stuck like me
Was sold a waterbed from the FtMyers store on 6/26/ Was told they had a special promotion of 0% for months that wasn't true
Wanted to charge on Visa but was told by our salesperson *** they had a special of 0% for months which I agreed to Just before we left the store we were told the promotion would begin after the second payment to*** Bank I contacted the bank and they were unaware of the 0% promotion I would like the promotion or City furniture to pay the financing charges plus the rebate I would have received from my credit card company Needless to say I will not return to this store for any other purchases and will consider taking this matter to small claims
refusal to honor line of credit also to sell us furniture with any form of payment other than cash
we went to buy furniture for a new home we just constructed in plantation florida they told us after we paid with our syncrony account that they could not do buisness with us and that they would only accept cash from usThey at first blamed the bank but then changed it to there own department doing thisWe contacted the bank and the bank never declined any transaction this was done by city furniture they made that clear to us