Sales associated misrepresented estimated delivery of recently purchased productsManager failed to remedy the issue
On August 7, 2016, I purchased two items from City Furniture, a king size bedframe and one large painting (wall décor).I worked with a sale associate by the name of EwonCity Furniture advertised free delivery within daysThe sales associate brought to my attention that the bedframe was out of stock and would be delivered almost one month later due to the back order of the itemI was unhappy about the delay in delivery but proceeded with the purchase nonethelessAs to the large painting, it too was out of stock and there would be a delay for that item as wellThe paining was far too large for take it home the same day in my vehicleI asked the sale associate, Ewon, if it was possible for me to purchase the painting from the showroom in order to expedite the delivery, as I was expecting family in town that weekend and was in a rush to have this particular item
Scheduled delivery on the 26th of December and I was missing an itemCSR stated that the item was on backorder until 1/9/no call to schedule del
I recieved a call on 1/8/stating they were minutes away with the deliveone at homeAgain, no one called me to schedule deliveryI was told the item was no longer available(due to waitlist for item from other buyers) and I had to wait until March to have it deliveredThis is unnacceptable
Furniture was delivered damaged, it took days for a call back and they scheduled a repair that never showed up I want a refund and they wont give it
I purchased a sofa on 2/28/Invoice XXXXXX the sofa was delivered on 3/1/and it was damagedI spoke to customer service and was told I had to fill out a form and take pictures and that someone would be in contact with me in hoursAfter days with no call back I contacted C/S again and I was told to email the pictures and someone would call me back the same day, nobody didI called a 3rd time and had to text the pictures and said I just want a refund to come pick up their couchAfter arguing for a while I was told this company does not do refunds and that my couch will have to be repaired, and that they would call me to set it up withing 24-hours...Well now it has been days and still nothingI am done with their *** service I want them to come pick up the couch and issue me a FULL REFUND!! This is a waste of my ti
City furniture sold me a defective couch
I need to report a very serious incident in july of I bought a $Berhardt leather sofa from city furniture (along with several other items from city and Ashley on the same order) The day the items arrived I immediatly noticed the sofa was scrathed and damaged I called city and reported it and was told they would deliver a new one
For a year I called and called and noone ever brought me a new sofa the leather within months of having this sofa ALL came off.!!!! the material was so defictive that the leather came off and the sofa went from dark brown to light cream color the sales lady who sold me the sofa told me that even though I did not buy the warrenty that they would replace the sofa if I came to the store and picked out a new one
So when I went back to the store I was told that the sofa I had that was defective was "discontinued month after I bought it"!! I then had to go back into the store and buy ANOTHE
We purchased sofas Just over years, the furniture is wearing outWe bought the extended warranty too
Purchased 03/28/ Both sofas are wearing out The material is discoloring and there are patches where the material is worn out We paid $1,for these sofas including the extended warranty This is the second set of sofas in years that we have had issues with The first set, they replaced because the leather material was actually flaking When we purchased our current set, our sales rep, John Wayne, said these sofas were top of the line and that we would have no issues with them Two years later and we do There are only people living in the house This furniture is not over used When I called the warranty department, they were very rude and basically told me that it was my family's fault that they were wearing out and that they would not do anything about it At this point, I would just like a refund I will NEVER purchase from City Furniture again nor
Dressser purchased is damaged and they will not refund money, or replace
I purchased a dresser from City Furniture on Bichara Blvd., Lady Lake, Fl in the amount of $the dresser was delivered to my home on August 11, The delivers put the dresser in my bedroom, first of all on top of the wires for my cable and had to have them move itThey made me sign a computer screen and left before I could examine the dresser I tried to remove the styrofoam wrapping around each drawer but had difficulty with the one on the bottom right I finally got I t out and the drawer kept making a scarping sound as I tried to open and close the drawer I figured out how to take the drawer out and saw that the bottom of the dresser is completely broken, the drawer is of sub quality with damages to the drawer both inside and out along the dovetailing the front of the dresser has a gauge/knick in it as well I immediately called the company and they told me I had to take pictures and se
They sent me wrong size mattress and REFUSE to allow me to select the correct one and I have had nothing but good purchases and good things to say about Ashley/City until now
Product_Or_Service: Invoice XXXXXX
defective delivery no refund
hi my husband and I are very upset
We have purchased a reclining sofa and chair set from Ashley furniture and it was delivered with multible defects including a tear, a very dangerous nail sticking out (which by the way hurt my husband) and all the cushions and the back is coming apart!
Now my English is very limited so even now I have somebody translating this complaint from German into English by a close friend who's phone number I have included as a contact person in the complaint info
We even purchased the extended warranty!
WE called momentarily after the delivery , somebody did come out and indicated to us that yes this sofa was defective! Now this sofa is discontinued so we couldn't even get a replacementNow they are telling us we can't get refund only a store credit and we have to re-select by 8-25-17!!!
This is unacceptable since we don't like anything else in the storeWe don't like any of the other sofas and we don't need any other
Toxic new bed frame off gassing harmful chemicals and the smell will not stop and is causing me to feel ill
Invoice number XXXXXX
My husband and I recently purchased a bed (headboard/foot board- we had our own mattress) and it arrived days ago It has a terrible chemical smell and no matter how many windows I open and air fresheners I use it continues to smell Last night was the worst and now the whole house smellsI am currently pregnant and I fear health problems not only for myself and my husband but for our unborn child as well
City Furniture has a no refunds/no returns after the furniture is delivered policy, however I never expected in a million years such a problem (because we have never had this problem before with other furniture) I tried contacting our sales rep and haven't been able to get a hold of him but did speak with customer service and they were not helpful and refused the refund
My husband and I are both physicians and we know the health effec
Poor customer service and poor quality of product Brand new power recliner stopped working less than one week after delivery (of more than $5,worth of furniture) Procedures for fixing are inane Will have to wait a month for replacement parts Then have to wait for a repairman Questions are not answered Go elsewhere
Defective Sofa need replacement or creditI feel very frustrated and cheated by your company because of your company's refusal to properly honor the ex
Dear City Furniture representative,
I feel very frustrated and cheated by your company because of your company's refusal to properly honor the extended warranty on a defective sofaI haven been waiting considerable time for a resolution and have only been offered partial reliefThe parts sent to replace the broken springs only fixed the issue on one cushion and not the remaining piecesAt this point, almost every cushion has a broken springI, along with my family, have been a City Furniture customer for over yearsBoth my daughters have purchased sofas from your company and they have had no issuesThe particular style that I purchased has been discontinued and I am certain it is due to the qualityI know City Furniture would not intentionally sell bad merchandise considering their longstanding reputation in the industry
Deliverymen damaged walls
Order No, XXXXXX Delivery occurred on April 23, Deliverymen damaged walls and too photos for claimI contacted the company several times via phone, letter and web chat The company refuses to pay for damage
Material and craftsmanship of the furniture is substandard on mattress, couch and loveseatattempts to deliver good quality furniture has failed
Original order and initial delivery for leather love seat and couch recieved with mulitple defects and damage to leatherPurchased Memory foam mattress did not expand2nd and 3rd deliveries for same leather coucha and loveseat same results damaged and or defectsthe exchanged mattress also has not expanded and adjustable bed frame is noisyI worked out exchange for micro-fiber couch and loveseat which was delivered 8/22/Shoddy craftmanship recliner on couch does not reclinedelivery person offered $figt card to accept the conditioncustomer service has not adequately remedied the issue appears to insist that I should be content with what I purchased and have no options but to keep complaining until I am too weary to complain
Sales representative Heidy *** ordered a totally diffrent sofa than the one I asked to purchaseI refused the delivery
I went to purchase a sectional sofa on 11/11/INVOICE# XXXXXX/we looked around and finally was interested in one, the sales rep gave me the pricing of the sofa and placed the order for me I would of never thought she could have placed the order for a totally different sofa I trusted what she was telling me and that she knew what she was doingOn Monday 11/was the delivery they delivered the incorrect sofa I called the sales rep she looked and she realized she had placed the order for the incorrect item she apologized to me and said the one that you want its not in stock and its a different priceI was already extremely upset I have no sofa at my house at this moment we have no where to sit we threw away the old sofa expecting the new sofa, (extremely inconvenient for me due to I have little kids)I did not want to pay anything extra due to they have
I have bought several pieces spending thousands of dollars I asked after days that I was not happy with chairs and basically they *** at Headquarters Hiatus Rd Tamarac, FL XXXXX-XXXX) told me to eat it, handle it!!! I will continue to give bad reviewsThey lied to me that I had time to change my mind
I placed an order for a Reclining Sofa on August 7thThey offer to delivery on August 10thUntil today, they are change the delivery time times
On 8/7/I bought online for $1,a Reclining Sofa (Model: AltonDk Brown Leather)When a bought it online, the delivey date would be on 8/10/I received a phone call explaining that the Sofa was Out of Stock and they offer a new date: 8/21/to be delivered, and they told me that I was number in the waiting list
Few days before, I receive a phone call with a new delivery date 8/30/AgainI received an automatic message by phone the day before the delivery, informing me that the Sofa was Out of Stock
I call on 8/30/and talk with Erick and later with his Supervisor JudithIn few words, She told me that they are not responsible for the delayThe problem should be the manufacturerI explain her, that I bought the Sofa directly to City Furniture, and I am waiting more than weeks for this SofaTh
I purchased a reclining sofa in December When delivered it was damagedSet up appointment to pick up and delivery new oneThey Cancelled 4X
Purchased 12/2/16, delivered 12/5/16, called and report it was damaged, broken leg, tear in arm and several stainsCity Furniture set up four different dates to pick up damaged sofa and replaceLast date being 3/6/Didn't show or call, last three times they said it was on back order needed to rescheduleI paid in full for this damaged sofa and would like a refund
Invoice #XXXXXX/
Invoice date 12/2/
MasterCard payment ending in for $1,on 12/2/
Contacted Customer service on delivery date 12/5/to let them know sofa was damaged I emailed photos and they said they would replace couldn't be fixed
First appointment was 1/2/cancelled on back order
Second appointment was set for 1/23/17, cancelled that day on back order still
Third appointment on 2/8/called day before and said still on back orde
White stain on dining table months after purchasedThey state that repair or exchange is not covered becuase stain is due to usage, not a defect
Back in June 15th me and my wife purchased our first home and of course with the new home we wanted new furnitureThe same day we went to City Furniture in Tamarac, FL and purchased everything for the house including the dining setWhile in the showroom the sales person was telling us that their furniture is made out with the highest quality materials and that they are better than Rooms To Go, Ikea, etcWe also bought the extended warranty because the sales repeven told us that the warranty will cover everything, that if we have any isues with the furniture they will fix it and if they can't fix it then they will exchange it, NO Questions AskedWe opened the store credit card and paid for the whole furniture with itFour to five months later around Oct./Novwe noticed a white stain on top of the dining table for which I opene
Did not receive full order, Was notified day of order was off, on second delivery was notified day of order would not be delivered for another month
We placed our order on the 20th of November and were informed we would see the order the following Friday the 23rd
We received the text informing us of the delivery on the 22nd
On the day of our delivery we found out that one of the pieces would not be with the order
We were told by customer service that we would see our final piece on the 30th of the month (notification sent via email)
On the 29th we received the text saying our delivery window was between 12:and 3:on the 30th
On the 30th at 1:I receive a call from same customer service rep informing me that I would not see my chair today and that we would get it delivered after the 2nd of January
I purchased a warrantyCity Furniture is refusing to honor the warranty they sold meI want my item fixed
Invoice XXXXXXCity has hired a third party vendor that refuses to come outI haves customer service and they hung up on me
Sales associated misrepresented estimated delivery of recently purchased productsManager failed to remedy the issue
On August 7, 2016, I purchased two items from City Furniture, a king size bedframe and one large painting (wall décor).I worked with a sale associate by the name of EwonCity Furniture advertised free delivery within daysThe sales associate brought to my attention that the bedframe was out of stock and would be delivered almost one month later due to the back order of the itemI was unhappy about the delay in delivery but proceeded with the purchase nonethelessAs to the large painting, it too was out of stock and there would be a delay for that item as wellThe paining was far too large for take it home the same day in my vehicleI asked the sale associate, Ewon, if it was possible for me to purchase the painting from the showroom in order to expedite the delivery, as I was expecting family in town that weekend and was in a rush to have this particular item
Scheduled delivery on the 26th of December and I was missing an itemCSR stated that the item was on backorder until 1/9/no call to schedule del
I recieved a call on 1/8/stating they were minutes away with the deliveone at homeAgain, no one called me to schedule deliveryI was told the item was no longer available(due to waitlist for item from other buyers) and I had to wait until March to have it deliveredThis is unnacceptable
Furniture was delivered damaged, it took days for a call back and they scheduled a repair that never showed up I want a refund and they wont give it
I purchased a sofa on 2/28/Invoice XXXXXX the sofa was delivered on 3/1/and it was damagedI spoke to customer service and was told I had to fill out a form and take pictures and that someone would be in contact with me in hoursAfter days with no call back I contacted C/S again and I was told to email the pictures and someone would call me back the same day, nobody didI called a 3rd time and had to text the pictures and said I just want a refund to come pick up their couchAfter arguing for a while I was told this company does not do refunds and that my couch will have to be repaired, and that they would call me to set it up withing 24-hours...Well now it has been days and still nothingI am done with their *** service I want them to come pick up the couch and issue me a FULL REFUND!! This is a waste of my ti
City furniture sold me a defective couch
I need to report a very serious incident in july of I bought a $Berhardt leather sofa from city furniture (along with several other items from city and Ashley on the same order) The day the items arrived I immediatly noticed the sofa was scrathed and damaged I called city and reported it and was told they would deliver a new one
For a year I called and called and noone ever brought me a new sofa the leather within months of having this sofa ALL came off.!!!! the material was so defictive that the leather came off and the sofa went from dark brown to light cream color the sales lady who sold me the sofa told me that even though I did not buy the warrenty that they would replace the sofa if I came to the store and picked out a new one
So when I went back to the store I was told that the sofa I had that was defective was "discontinued month after I bought it"!! I then had to go back into the store and buy ANOTHE
We purchased sofas Just over years, the furniture is wearing outWe bought the extended warranty too
Purchased 03/28/ Both sofas are wearing out The material is discoloring and there are patches where the material is worn out We paid $1,for these sofas including the extended warranty This is the second set of sofas in years that we have had issues with The first set, they replaced because the leather material was actually flaking When we purchased our current set, our sales rep, John Wayne, said these sofas were top of the line and that we would have no issues with them Two years later and we do There are only people living in the house This furniture is not over used When I called the warranty department, they were very rude and basically told me that it was my family's fault that they were wearing out and that they would not do anything about it At this point, I would just like a refund I will NEVER purchase from City Furniture again nor
Dressser purchased is damaged and they will not refund money, or replace
I purchased a dresser from City Furniture on Bichara Blvd., Lady Lake, Fl in the amount of $the dresser was delivered to my home on August 11, The delivers put the dresser in my bedroom, first of all on top of the wires for my cable and had to have them move itThey made me sign a computer screen and left before I could examine the dresser I tried to remove the styrofoam wrapping around each drawer but had difficulty with the one on the bottom right I finally got I t out and the drawer kept making a scarping sound as I tried to open and close the drawer I figured out how to take the drawer out and saw that the bottom of the dresser is completely broken, the drawer is of sub quality with damages to the drawer both inside and out along the dovetailing the front of the dresser has a gauge/knick in it as well I immediately called the company and they told me I had to take pictures and se
They sent me wrong size mattress and REFUSE to allow me to select the correct one and I have had nothing but good purchases and good things to say about Ashley/City until now
Product_Or_Service: Invoice XXXXXX
defective delivery no refund
hi my husband and I are very upset
We have purchased a reclining sofa and chair set from Ashley furniture and it was delivered with multible defects including a tear, a very dangerous nail sticking out (which by the way hurt my husband) and all the cushions and the back is coming apart!
Now my English is very limited so even now I have somebody translating this complaint from German into English by a close friend who's phone number I have included as a contact person in the complaint info
We even purchased the extended warranty!
WE called momentarily after the delivery , somebody did come out and indicated to us that yes this sofa was defective! Now this sofa is discontinued so we couldn't even get a replacementNow they are telling us we can't get refund only a store credit and we have to re-select by 8-25-17!!!
This is unacceptable since we don't like anything else in the storeWe don't like any of the other sofas and we don't need any other
Toxic new bed frame off gassing harmful chemicals and the smell will not stop and is causing me to feel ill
Invoice number XXXXXX
My husband and I recently purchased a bed (headboard/foot board- we had our own mattress) and it arrived days ago It has a terrible chemical smell and no matter how many windows I open and air fresheners I use it continues to smell Last night was the worst and now the whole house smellsI am currently pregnant and I fear health problems not only for myself and my husband but for our unborn child as well
City Furniture has a no refunds/no returns after the furniture is delivered policy, however I never expected in a million years such a problem (because we have never had this problem before with other furniture) I tried contacting our sales rep and haven't been able to get a hold of him but did speak with customer service and they were not helpful and refused the refund
My husband and I are both physicians and we know the health effec
Poor customer service and poor quality of product Brand new power recliner stopped working less than one week after delivery (of more than $5,worth of furniture) Procedures for fixing are inane Will have to wait a month for replacement parts Then have to wait for a repairman Questions are not answered Go elsewhere
Defective Sofa need replacement or creditI feel very frustrated and cheated by your company because of your company's refusal to properly honor the ex
Dear City Furniture representative,
I feel very frustrated and cheated by your company because of your company's refusal to properly honor the extended warranty on a defective sofaI haven been waiting considerable time for a resolution and have only been offered partial reliefThe parts sent to replace the broken springs only fixed the issue on one cushion and not the remaining piecesAt this point, almost every cushion has a broken springI, along with my family, have been a City Furniture customer for over yearsBoth my daughters have purchased sofas from your company and they have had no issuesThe particular style that I purchased has been discontinued and I am certain it is due to the qualityI know City Furniture would not intentionally sell bad merchandise considering their longstanding reputation in the industry
Deliverymen damaged walls
Order No, XXXXXX Delivery occurred on April 23, Deliverymen damaged walls and too photos for claimI contacted the company several times via phone, letter and web chat The company refuses to pay for damage
Material and craftsmanship of the furniture is substandard on mattress, couch and loveseatattempts to deliver good quality furniture has failed
Original order and initial delivery for leather love seat and couch recieved with mulitple defects and damage to leatherPurchased Memory foam mattress did not expand2nd and 3rd deliveries for same leather coucha and loveseat same results damaged and or defectsthe exchanged mattress also has not expanded and adjustable bed frame is noisyI worked out exchange for micro-fiber couch and loveseat which was delivered 8/22/Shoddy craftmanship recliner on couch does not reclinedelivery person offered $figt card to accept the conditioncustomer service has not adequately remedied the issue appears to insist that I should be content with what I purchased and have no options but to keep complaining until I am too weary to complain
Sales representative Heidy *** ordered a totally diffrent sofa than the one I asked to purchaseI refused the delivery
I went to purchase a sectional sofa on 11/11/INVOICE# XXXXXX/we looked around and finally was interested in one, the sales rep gave me the pricing of the sofa and placed the order for me I would of never thought she could have placed the order for a totally different sofa I trusted what she was telling me and that she knew what she was doingOn Monday 11/was the delivery they delivered the incorrect sofa I called the sales rep she looked and she realized she had placed the order for the incorrect item she apologized to me and said the one that you want its not in stock and its a different priceI was already extremely upset I have no sofa at my house at this moment we have no where to sit we threw away the old sofa expecting the new sofa, (extremely inconvenient for me due to I have little kids)I did not want to pay anything extra due to they have
I have bought several pieces spending thousands of dollars I asked after days that I was not happy with chairs and basically they *** at Headquarters Hiatus Rd Tamarac, FL XXXXX-XXXX) told me to eat it, handle it!!! I will continue to give bad reviewsThey lied to me that I had time to change my mind
I placed an order for a Reclining Sofa on August 7thThey offer to delivery on August 10thUntil today, they are change the delivery time times
On 8/7/I bought online for $1,a Reclining Sofa (Model: AltonDk Brown Leather)When a bought it online, the delivey date would be on 8/10/I received a phone call explaining that the Sofa was Out of Stock and they offer a new date: 8/21/to be delivered, and they told me that I was number in the waiting list
Few days before, I receive a phone call with a new delivery date 8/30/AgainI received an automatic message by phone the day before the delivery, informing me that the Sofa was Out of Stock
I call on 8/30/and talk with Erick and later with his Supervisor JudithIn few words, She told me that they are not responsible for the delayThe problem should be the manufacturerI explain her, that I bought the Sofa directly to City Furniture, and I am waiting more than weeks for this SofaTh
I purchased a reclining sofa in December When delivered it was damagedSet up appointment to pick up and delivery new oneThey Cancelled 4X
Purchased 12/2/16, delivered 12/5/16, called and report it was damaged, broken leg, tear in arm and several stainsCity Furniture set up four different dates to pick up damaged sofa and replaceLast date being 3/6/Didn't show or call, last three times they said it was on back order needed to rescheduleI paid in full for this damaged sofa and would like a refund
Invoice #XXXXXX/
Invoice date 12/2/
MasterCard payment ending in for $1,on 12/2/
Contacted Customer service on delivery date 12/5/to let them know sofa was damaged I emailed photos and they said they would replace couldn't be fixed
First appointment was 1/2/cancelled on back order
Second appointment was set for 1/23/17, cancelled that day on back order still
Third appointment on 2/8/called day before and said still on back orde
White stain on dining table months after purchasedThey state that repair or exchange is not covered becuase stain is due to usage, not a defect
Back in June 15th me and my wife purchased our first home and of course with the new home we wanted new furnitureThe same day we went to City Furniture in Tamarac, FL and purchased everything for the house including the dining setWhile in the showroom the sales person was telling us that their furniture is made out with the highest quality materials and that they are better than Rooms To Go, Ikea, etcWe also bought the extended warranty because the sales repeven told us that the warranty will cover everything, that if we have any isues with the furniture they will fix it and if they can't fix it then they will exchange it, NO Questions AskedWe opened the store credit card and paid for the whole furniture with itFour to five months later around Oct./Novwe noticed a white stain on top of the dining table for which I opene
Did not receive full order, Was notified day of order was off, on second delivery was notified day of order would not be delivered for another month
We placed our order on the 20th of November and were informed we would see the order the following Friday the 23rd
We received the text informing us of the delivery on the 22nd
On the day of our delivery we found out that one of the pieces would not be with the order
We were told by customer service that we would see our final piece on the 30th of the month (notification sent via email)
On the 29th we received the text saying our delivery window was between 12:and 3:on the 30th
On the 30th at 1:I receive a call from same customer service rep informing me that I would not see my chair today and that we would get it delivered after the 2nd of January
I purchased a warrantyCity Furniture is refusing to honor the warranty they sold meI want my item fixed
Invoice XXXXXXCity has hired a third party vendor that refuses to come outI haves customer service and they hung up on me