They sent me wrong size mattress and REFUSE to allow me to select the correct one and I have had nothing but good purchases and good things to say about Ashley/City until now
Product_Or_Service: Invoice XXXXXX
Finish on outside pub table top is coming off AGAINBought year warranty when we purchased this set a little over a year agoWe had a issue with the same glass before and they agreed to replace glassTold it comes from overseas and will receive in weeks Seven months later glass never received Takes over an hour every time you call customer service where they cannot give you any updates and are very rudeFinally talked to store manager who finally got them to agree to exchange tableA few months later have same problem with glass again! Spoke to their supervisor *** today and he was very RUDE and told us we would have to start process all over again and start the wait time of weeks for a glass top which will NOT come inI believe they are hoping that your warranty will expire before the problem is resolvedTERRIBLE customer serviceWill never purchase anything from them again, Buyer beware
Sales associated misrepresented estimated delivery of recently purchased productsManager failed to remedy the issue
On August 7, 2016, I purchased two items from City Furniture, a king size bedframe and one large painting (wall décor).I worked with a sale associate by the name of EwonCity Furniture advertised free delivery within daysThe sales associate brought to my attention that the bedframe was out of stock and would be delivered almost one month later due to the back order of the itemI was unhappy about the delay in delivery but proceeded with the purchase nonethelessAs to the large painting, it too was out of stock and there would be a delay for that item as wellThe paining was far too large for take it home the same day in my vehicleI asked the sale associate, Ewon, if it was possible for me to purchase the painting from the showroom in order to expedite the delivery, as I was expecting family in town that weekend and was in a rush to have this particular item
Damaged furniture and delivered non assembled
When I purchased the furniture I was offered free delivery but was never advised that the furniture would not be assembledThe delivery men dropped off the furniture non assembled and when we unwrapped the furniture the small sofa was scratched & damaged
We purchased sofas Just over years, the furniture is wearing outWe bought the extended warranty too
Purchased 03/28/ Both sofas are wearing out The material is discoloring and there are patches where the material is worn out We paid $1,for these sofas including the extended warranty This is the second set of sofas in years that we have had issues with The first set, they replaced because the leather material was actually flaking When we purchased our current set, our sales rep, John Wayne, said these sofas were top of the line and that we would have no issues with them Two years later and we do There are only people living in the house This furniture is not over used When I called the warranty department, they were very rude and basically told me that it was my family's fault that they were wearing out and that they would not do anything about it At this point, I would just like a refund I will NEVER purchase from City Furniture again nor
Scheduled delivery on the 26th of December and I was missing an itemCSR stated that the item was on backorder until 1/9/no call to schedule del
I recieved a call on 1/8/stating they were minutes away with the deliveone at homeAgain, no one called me to schedule deliveryI was told the item was no longer available(due to waitlist for item from other buyers) and I had to wait until March to have it deliveredThis is unnacceptable
Dressser purchased is damaged and they will not refund money, or replace
I purchased a dresser from City Furniture on Bichara Blvd., Lady Lake, Fl in the amount of $the dresser was delivered to my home on August 11, The delivers put the dresser in my bedroom, first of all on top of the wires for my cable and had to have them move itThey made me sign a computer screen and left before I could examine the dresser I tried to remove the styrofoam wrapping around each drawer but had difficulty with the one on the bottom right I finally got I t out and the drawer kept making a scarping sound as I tried to open and close the drawer I figured out how to take the drawer out and saw that the bottom of the dresser is completely broken, the drawer is of sub quality with damages to the drawer both inside and out along the dovetailing the front of the dresser has a gauge/knick in it as well I immediately called the company and they told me I had to take pictures and se
I placed an order for a Reclining Sofa on August 7thThey offer to delivery on August 10thUntil today, they are change the delivery time times
On 8/7/I bought online for $1,a Reclining Sofa (Model: AltonDk Brown Leather)When a bought it online, the delivey date would be on 8/10/I received a phone call explaining that the Sofa was Out of Stock and they offer a new date: 8/21/to be delivered, and they told me that I was number in the waiting list
Few days before, I receive a phone call with a new delivery date 8/30/AgainI received an automatic message by phone the day before the delivery, informing me that the Sofa was Out of Stock
I call on 8/30/and talk with Erick and later with his Supervisor JudithIn few words, She told me that they are not responsible for the delayThe problem should be the manufacturerI explain her, that I bought the Sofa directly to City Furniture, and I am waiting more than weeks for this SofaTh
Defective Sofa need replacement or creditI feel very frustrated and cheated by your company because of your company's refusal to properly honor the ex
Dear City Furniture representative,
I feel very frustrated and cheated by your company because of your company's refusal to properly honor the extended warranty on a defective sofaI haven been waiting considerable time for a resolution and have only been offered partial reliefThe parts sent to replace the broken springs only fixed the issue on one cushion and not the remaining piecesAt this point, almost every cushion has a broken springI, along with my family, have been a City Furniture customer for over yearsBoth my daughters have purchased sofas from your company and they have had no issuesThe particular style that I purchased has been discontinued and I am certain it is due to the qualityI know City Furniture would not intentionally sell bad merchandise considering their longstanding reputation in the industry
defective delivery no refund
hi my husband and I are very upset
We have purchased a reclining sofa and chair set from Ashley furniture and it was delivered with multible defects including a tear, a very dangerous nail sticking out (which by the way hurt my husband) and all the cushions and the back is coming apart!
Now my English is very limited so even now I have somebody translating this complaint from German into English by a close friend who's phone number I have included as a contact person in the complaint info
We even purchased the extended warranty!
WE called momentarily after the delivery , somebody did come out and indicated to us that yes this sofa was defective! Now this sofa is discontinued so we couldn't even get a replacementNow they are telling us we can't get refund only a store credit and we have to re-select by 8-25-17!!!
This is unacceptable since we don't like anything else in the storeWe don't like any of the other sofas and we don't need any other
Deliverymen damaged walls
Order No, XXXXXX Delivery occurred on April 23, Deliverymen damaged walls and too photos for claimI contacted the company several times via phone, letter and web chat The company refuses to pay for damage
Toxic new bed frame off gassing harmful chemicals and the smell will not stop and is causing me to feel ill
Invoice number XXXXXX
My husband and I recently purchased a bed (headboard/foot board- we had our own mattress) and it arrived days ago It has a terrible chemical smell and no matter how many windows I open and air fresheners I use it continues to smell Last night was the worst and now the whole house smellsI am currently pregnant and I fear health problems not only for myself and my husband but for our unborn child as well
City Furniture has a no refunds/no returns after the furniture is delivered policy, however I never expected in a million years such a problem (because we have never had this problem before with other furniture) I tried contacting our sales rep and haven't been able to get a hold of him but did speak with customer service and they were not helpful and refused the refund
My husband and I are both physicians and we know the health effec
Sales representative Heidy *** ordered a totally diffrent sofa than the one I asked to purchaseI refused the delivery
I went to purchase a sectional sofa on 11/11/INVOICE# XXXXXX/we looked around and finally was interested in one, the sales rep gave me the pricing of the sofa and placed the order for me I would of never thought she could have placed the order for a totally different sofa I trusted what she was telling me and that she knew what she was doingOn Monday 11/was the delivery they delivered the incorrect sofa I called the sales rep she looked and she realized she had placed the order for the incorrect item she apologized to me and said the one that you want its not in stock and its a different priceI was already extremely upset I have no sofa at my house at this moment we have no where to sit we threw away the old sofa expecting the new sofa, (extremely inconvenient for me due to I have little kids)I did not want to pay anything extra due to they have
Poor customer service and poor quality of product Brand new power recliner stopped working less than one week after delivery (of more than $5,worth of furniture) Procedures for fixing are inane Will have to wait a month for replacement parts Then have to wait for a repairman Questions are not answered Go elsewhere
I have bought several pieces spending thousands of dollars I asked after days that I was not happy with chairs and basically they *** at Headquarters Hiatus Rd Tamarac, FL XXXXX-XXXX) told me to eat it, handle it!!! I will continue to give bad reviewsThey lied to me that I had time to change my mind
Material and craftsmanship of the furniture is substandard on mattress, couch and loveseatattempts to deliver good quality furniture has failed
Original order and initial delivery for leather love seat and couch recieved with mulitple defects and damage to leatherPurchased Memory foam mattress did not expand2nd and 3rd deliveries for same leather coucha and loveseat same results damaged and or defectsthe exchanged mattress also has not expanded and adjustable bed frame is noisyI worked out exchange for micro-fiber couch and loveseat which was delivered 8/22/Shoddy craftmanship recliner on couch does not reclinedelivery person offered $figt card to accept the conditioncustomer service has not adequately remedied the issue appears to insist that I should be content with what I purchased and have no options but to keep complaining until I am too weary to complain
Purchased sofa, love seat and chair from Stuart store...Nov 9th..called a week or so later about marks on chair cushion..sent a sub contractor in upholstery on Nov.29thHe said he had to order a new cushion cover..take about three months..(it was coming from over seas..China ?) .also said the spring for the chair cushion was the problem but nothing was mentioned to be done about the springPushing four months now and quite disgusted I made complaints to City Last week a consumer advocate from the company called and was very nice promising to send someone over to check out the complaints as now the cushions are crushing..after only months with only two people living here.Sent photo of these problems as was asked to and the man in customer service said it was'wear and tear So what will this furniture that cost over $look like in a year ? Ready for Good Will ? Their sub contractor /upholsterer was supposed to get in touch with me today for an appointment for tomorrow and just now at five to eight pm ..after calling three times today ..yes, they called and set up another appointment for tomorrow..My impression of this company is...you bought it and now you are on your own..So far not happy and feel cheated They take forever to respond to the problem and in the meantime you have bought new furniture that is falling apart and they are stretching it out so you either get disgusted and give up or by then they will tell me the furniture is old..and I will never do business with this company and do not recommend it as well
White stain on dining table months after purchasedThey state that repair or exchange is not covered becuase stain is due to usage, not a defect
Back in June 15th me and my wife purchased our first home and of course with the new home we wanted new furnitureThe same day we went to City Furniture in Tamarac, FL and purchased everything for the house including the dining setWhile in the showroom the sales person was telling us that their furniture is made out with the highest quality materials and that they are better than Rooms To Go, Ikea, etcWe also bought the extended warranty because the sales repeven told us that the warranty will cover everything, that if we have any isues with the furniture they will fix it and if they can't fix it then they will exchange it, NO Questions AskedWe opened the store credit card and paid for the whole furniture with itFour to five months later around Oct./Novwe noticed a white stain on top of the dining table for which I opene
I purchased a reclining sofa in December When delivered it was damagedSet up appointment to pick up and delivery new oneThey Cancelled 4X
Purchased 12/2/16, delivered 12/5/16, called and report it was damaged, broken leg, tear in arm and several stainsCity Furniture set up four different dates to pick up damaged sofa and replaceLast date being 3/6/Didn't show or call, last three times they said it was on back order needed to rescheduleI paid in full for this damaged sofa and would like a refund
Invoice #XXXXXX/
Invoice date 12/2/
MasterCard payment ending in for $1,on 12/2/
Contacted Customer service on delivery date 12/5/to let them know sofa was damaged I emailed photos and they said they would replace couldn't be fixed
First appointment was 1/2/cancelled on back order
Second appointment was set for 1/23/17, cancelled that day on back order still
Third appointment on 2/8/called day before and said still on back orde
over charged small amount to bank for furniture purchase in Naples Florida to Ashley Furniture asked for refund never supplied
ppaid $for furniture 11/10/Ashley billed my bank $bank told me to contact themDid so salesman Erick *** said they would send a check they never did It is not the amount it is dishonest and unfair
They sent me wrong size mattress and REFUSE to allow me to select the correct one and I have had nothing but good purchases and good things to say about Ashley/City until now
Product_Or_Service: Invoice XXXXXX
Finish on outside pub table top is coming off AGAINBought year warranty when we purchased this set a little over a year agoWe had a issue with the same glass before and they agreed to replace glassTold it comes from overseas and will receive in weeks Seven months later glass never received Takes over an hour every time you call customer service where they cannot give you any updates and are very rudeFinally talked to store manager who finally got them to agree to exchange tableA few months later have same problem with glass again! Spoke to their supervisor *** today and he was very RUDE and told us we would have to start process all over again and start the wait time of weeks for a glass top which will NOT come inI believe they are hoping that your warranty will expire before the problem is resolvedTERRIBLE customer serviceWill never purchase anything from them again, Buyer beware
Sales associated misrepresented estimated delivery of recently purchased productsManager failed to remedy the issue
On August 7, 2016, I purchased two items from City Furniture, a king size bedframe and one large painting (wall décor).I worked with a sale associate by the name of EwonCity Furniture advertised free delivery within daysThe sales associate brought to my attention that the bedframe was out of stock and would be delivered almost one month later due to the back order of the itemI was unhappy about the delay in delivery but proceeded with the purchase nonethelessAs to the large painting, it too was out of stock and there would be a delay for that item as wellThe paining was far too large for take it home the same day in my vehicleI asked the sale associate, Ewon, if it was possible for me to purchase the painting from the showroom in order to expedite the delivery, as I was expecting family in town that weekend and was in a rush to have this particular item
Damaged furniture and delivered non assembled
When I purchased the furniture I was offered free delivery but was never advised that the furniture would not be assembledThe delivery men dropped off the furniture non assembled and when we unwrapped the furniture the small sofa was scratched & damaged
We purchased sofas Just over years, the furniture is wearing outWe bought the extended warranty too
Purchased 03/28/ Both sofas are wearing out The material is discoloring and there are patches where the material is worn out We paid $1,for these sofas including the extended warranty This is the second set of sofas in years that we have had issues with The first set, they replaced because the leather material was actually flaking When we purchased our current set, our sales rep, John Wayne, said these sofas were top of the line and that we would have no issues with them Two years later and we do There are only people living in the house This furniture is not over used When I called the warranty department, they were very rude and basically told me that it was my family's fault that they were wearing out and that they would not do anything about it At this point, I would just like a refund I will NEVER purchase from City Furniture again nor
Scheduled delivery on the 26th of December and I was missing an itemCSR stated that the item was on backorder until 1/9/no call to schedule del
I recieved a call on 1/8/stating they were minutes away with the deliveone at homeAgain, no one called me to schedule deliveryI was told the item was no longer available(due to waitlist for item from other buyers) and I had to wait until March to have it deliveredThis is unnacceptable
Dressser purchased is damaged and they will not refund money, or replace
I purchased a dresser from City Furniture on Bichara Blvd., Lady Lake, Fl in the amount of $the dresser was delivered to my home on August 11, The delivers put the dresser in my bedroom, first of all on top of the wires for my cable and had to have them move itThey made me sign a computer screen and left before I could examine the dresser I tried to remove the styrofoam wrapping around each drawer but had difficulty with the one on the bottom right I finally got I t out and the drawer kept making a scarping sound as I tried to open and close the drawer I figured out how to take the drawer out and saw that the bottom of the dresser is completely broken, the drawer is of sub quality with damages to the drawer both inside and out along the dovetailing the front of the dresser has a gauge/knick in it as well I immediately called the company and they told me I had to take pictures and se
I placed an order for a Reclining Sofa on August 7thThey offer to delivery on August 10thUntil today, they are change the delivery time times
On 8/7/I bought online for $1,a Reclining Sofa (Model: AltonDk Brown Leather)When a bought it online, the delivey date would be on 8/10/I received a phone call explaining that the Sofa was Out of Stock and they offer a new date: 8/21/to be delivered, and they told me that I was number in the waiting list
Few days before, I receive a phone call with a new delivery date 8/30/AgainI received an automatic message by phone the day before the delivery, informing me that the Sofa was Out of Stock
I call on 8/30/and talk with Erick and later with his Supervisor JudithIn few words, She told me that they are not responsible for the delayThe problem should be the manufacturerI explain her, that I bought the Sofa directly to City Furniture, and I am waiting more than weeks for this SofaTh
Defective Sofa need replacement or creditI feel very frustrated and cheated by your company because of your company's refusal to properly honor the ex
Dear City Furniture representative,
I feel very frustrated and cheated by your company because of your company's refusal to properly honor the extended warranty on a defective sofaI haven been waiting considerable time for a resolution and have only been offered partial reliefThe parts sent to replace the broken springs only fixed the issue on one cushion and not the remaining piecesAt this point, almost every cushion has a broken springI, along with my family, have been a City Furniture customer for over yearsBoth my daughters have purchased sofas from your company and they have had no issuesThe particular style that I purchased has been discontinued and I am certain it is due to the qualityI know City Furniture would not intentionally sell bad merchandise considering their longstanding reputation in the industry
defective delivery no refund
hi my husband and I are very upset
We have purchased a reclining sofa and chair set from Ashley furniture and it was delivered with multible defects including a tear, a very dangerous nail sticking out (which by the way hurt my husband) and all the cushions and the back is coming apart!
Now my English is very limited so even now I have somebody translating this complaint from German into English by a close friend who's phone number I have included as a contact person in the complaint info
We even purchased the extended warranty!
WE called momentarily after the delivery , somebody did come out and indicated to us that yes this sofa was defective! Now this sofa is discontinued so we couldn't even get a replacementNow they are telling us we can't get refund only a store credit and we have to re-select by 8-25-17!!!
This is unacceptable since we don't like anything else in the storeWe don't like any of the other sofas and we don't need any other
Deliverymen damaged walls
Order No, XXXXXX Delivery occurred on April 23, Deliverymen damaged walls and too photos for claimI contacted the company several times via phone, letter and web chat The company refuses to pay for damage
Toxic new bed frame off gassing harmful chemicals and the smell will not stop and is causing me to feel ill
Invoice number XXXXXX
My husband and I recently purchased a bed (headboard/foot board- we had our own mattress) and it arrived days ago It has a terrible chemical smell and no matter how many windows I open and air fresheners I use it continues to smell Last night was the worst and now the whole house smellsI am currently pregnant and I fear health problems not only for myself and my husband but for our unborn child as well
City Furniture has a no refunds/no returns after the furniture is delivered policy, however I never expected in a million years such a problem (because we have never had this problem before with other furniture) I tried contacting our sales rep and haven't been able to get a hold of him but did speak with customer service and they were not helpful and refused the refund
My husband and I are both physicians and we know the health effec
Sales representative Heidy *** ordered a totally diffrent sofa than the one I asked to purchaseI refused the delivery
I went to purchase a sectional sofa on 11/11/INVOICE# XXXXXX/we looked around and finally was interested in one, the sales rep gave me the pricing of the sofa and placed the order for me I would of never thought she could have placed the order for a totally different sofa I trusted what she was telling me and that she knew what she was doingOn Monday 11/was the delivery they delivered the incorrect sofa I called the sales rep she looked and she realized she had placed the order for the incorrect item she apologized to me and said the one that you want its not in stock and its a different priceI was already extremely upset I have no sofa at my house at this moment we have no where to sit we threw away the old sofa expecting the new sofa, (extremely inconvenient for me due to I have little kids)I did not want to pay anything extra due to they have
Poor customer service and poor quality of product Brand new power recliner stopped working less than one week after delivery (of more than $5,worth of furniture) Procedures for fixing are inane Will have to wait a month for replacement parts Then have to wait for a repairman Questions are not answered Go elsewhere
I have bought several pieces spending thousands of dollars I asked after days that I was not happy with chairs and basically they *** at Headquarters Hiatus Rd Tamarac, FL XXXXX-XXXX) told me to eat it, handle it!!! I will continue to give bad reviewsThey lied to me that I had time to change my mind
Material and craftsmanship of the furniture is substandard on mattress, couch and loveseatattempts to deliver good quality furniture has failed
Original order and initial delivery for leather love seat and couch recieved with mulitple defects and damage to leatherPurchased Memory foam mattress did not expand2nd and 3rd deliveries for same leather coucha and loveseat same results damaged and or defectsthe exchanged mattress also has not expanded and adjustable bed frame is noisyI worked out exchange for micro-fiber couch and loveseat which was delivered 8/22/Shoddy craftmanship recliner on couch does not reclinedelivery person offered $figt card to accept the conditioncustomer service has not adequately remedied the issue appears to insist that I should be content with what I purchased and have no options but to keep complaining until I am too weary to complain
Purchased sofa, love seat and chair from Stuart store...Nov 9th..called a week or so later about marks on chair cushion..sent a sub contractor in upholstery on Nov.29thHe said he had to order a new cushion cover..take about three months..(it was coming from over seas..China ?) .also said the spring for the chair cushion was the problem but nothing was mentioned to be done about the springPushing four months now and quite disgusted I made complaints to City Last week a consumer advocate from the company called and was very nice promising to send someone over to check out the complaints as now the cushions are crushing..after only months with only two people living here.Sent photo of these problems as was asked to and the man in customer service said it was'wear and tear So what will this furniture that cost over $look like in a year ? Ready for Good Will ? Their sub contractor /upholsterer was supposed to get in touch with me today for an appointment for tomorrow and just now at five to eight pm ..after calling three times today ..yes, they called and set up another appointment for tomorrow..My impression of this company is...you bought it and now you are on your own..So far not happy and feel cheated They take forever to respond to the problem and in the meantime you have bought new furniture that is falling apart and they are stretching it out so you either get disgusted and give up or by then they will tell me the furniture is old..and I will never do business with this company and do not recommend it as well
White stain on dining table months after purchasedThey state that repair or exchange is not covered becuase stain is due to usage, not a defect
Back in June 15th me and my wife purchased our first home and of course with the new home we wanted new furnitureThe same day we went to City Furniture in Tamarac, FL and purchased everything for the house including the dining setWhile in the showroom the sales person was telling us that their furniture is made out with the highest quality materials and that they are better than Rooms To Go, Ikea, etcWe also bought the extended warranty because the sales repeven told us that the warranty will cover everything, that if we have any isues with the furniture they will fix it and if they can't fix it then they will exchange it, NO Questions AskedWe opened the store credit card and paid for the whole furniture with itFour to five months later around Oct./Novwe noticed a white stain on top of the dining table for which I opene
I purchased a reclining sofa in December When delivered it was damagedSet up appointment to pick up and delivery new oneThey Cancelled 4X
Purchased 12/2/16, delivered 12/5/16, called and report it was damaged, broken leg, tear in arm and several stainsCity Furniture set up four different dates to pick up damaged sofa and replaceLast date being 3/6/Didn't show or call, last three times they said it was on back order needed to rescheduleI paid in full for this damaged sofa and would like a refund
Invoice #XXXXXX/
Invoice date 12/2/
MasterCard payment ending in for $1,on 12/2/
Contacted Customer service on delivery date 12/5/to let them know sofa was damaged I emailed photos and they said they would replace couldn't be fixed
First appointment was 1/2/cancelled on back order
Second appointment was set for 1/23/17, cancelled that day on back order still
Third appointment on 2/8/called day before and said still on back orde
over charged small amount to bank for furniture purchase in Naples Florida to Ashley Furniture asked for refund never supplied
ppaid $for furniture 11/10/Ashley billed my bank $bank told me to contact themDid so salesman Erick *** said they would send a check they never did It is not the amount it is dishonest and unfair