Where can I begin with this horrible experience in purchasing a bunk bed from City Furniture for my young children ( and year old)We noticed the wood planks had some extensive marks and holes supporting the bedAt first, we didn't think nothing of it but as time passed the bed started to release some saw dust powder unto the covers of the bottom bed and the floor under the bedThen came the dead bugs and live bugs falling onto the bed coversThis is when I knew something was definitely not rightA call to customer care (long hold to actually get a live person) and they said they would set up an appt with their in home pest control companyThis took a few days too long to have the actual pest control person scheduled in part by city furniture not having the correct fax # to fax the service orderI had to get involved and call pest company to make sure they received the order and schedule appt to figure out what bugs I had in my houseAt this point my children were not sleeping in bunk beds that we purchased for themAs soon as the pest control tech arrived he saw the sample of the bugs I collected in a Ziploc and the saw dust on the mattress and confirmed we had powder post beetlesHe stated that bed needed to go because in his words there was a severe infestation of these bugs(this was also told to the customer care rep in front of me)The wood was their home and they were there to stayApparently the saw dust we thought was on the bed was actually the beetles droppings !!! So these bugs were having a feast and dropping their excrement on the bed my kids sleep onHe immediately called customer care and they had him waiting for eternity so that he can give them a report of what he foundCustomer care rep showed no sympathy at all(Like a trained robot just regurgitating some corporate City Furniture lingo)Her only resolution was to have a new bed delivered however it would take almost week because according to her they were in the holiday seasonYou would think the fact that they delivered an infested bed with bugs I would have presidency over other customers with no issuesInstead I was left to have this bed with bugs in my home exposing a spread throughout my homeThe pest control tech mentioned these bugs are worse to get rid of then termitesThe customer service rep did mention if I wanted it sooner I can go disassemble the bed and taking to their Tamarac warehouse and exchange itAre you serious? This shows how unempathic and clueless these people areBefore the exchange came my husband contacted customer care spent again an eternity holding to make sure that the exchange would include the entire bed including mattressGlad he did call they were just going to exchange the bed and we would have to stay with the nasty mattress which had beetle excrements on itYou would think that would be common sense to also replace that as wellFinally the day of exchange came to my home and I was assured my customer care that this was a premium delivery and the wood planks had been inspected to make sure no creatures had a homeI took time off work to receive delivery and to my surprise the delivery people told me the boxes were sealed and we could open in my house and check(Really???) Premium delivery? Sealed boxes brought into my home and the wood planks were damaged as well, visible excess of saw dust in the box and this excess saw dust on my floorOne of the delivery guys swept the floor and right there in my dust pan we saw two dead bugsThe wood was the same as the first however not as bad but potential was thereI told them to take it that I did not want another bed with bugsDriver had to call customer care and confirm they could leaveThey suggested I stay with new (still infested bug) bed and I could pick another oneI politely said no thanks that is not staying in my houseNote I already had the previous infested bed in my home for over a weekNOW we have no bed for our kids after we had fully paid for this piece of furnitureWhat is more insulting is that this company is trying to nickel and dime me for the inconvenience this company has made me go through due to their negligenceI wish I had read the reviews on Facebook before I decided to purchase from this companyI would compare their customer care dept to a cross between Spirit airlines and a used car sales manWhy call it customer care when you really don't care about the customer at all because if you did you would find a resolution to the issue and show some empathy for their problem with their purchase instead of trying to nickel and dime customers Like a used car sales man they try to keep you on hold for long periods of time in hopes of wearing you downPLEASE PLEASE PLEASE stay away from CITY FURNITURE do not give this company any of your hard earned money for crappy customer service and even worse bad and damaged furnitureThis is still a pending issue
Purchased same brand and model mattress as displayed in showroom floorDid not receive the same product as sold
on 6/22/my husband and I went into City Furniture located in Stuart, Fl to purchase a brand new King Size mattressWe paid $ plus tax on our Visa credit cardDescription of the mattress we purchased: Kevin Charles King sized mattressProduct # XXX-XXX-X: ZS BANZAIUPL MF MATWe tested many mattresses until we found the one that was suitable for our needsWe waited a few days for our deliveryOnce the mattress got there we gave it the full plus days to adjust to per their policyHowever, the mattress is still rock solid and not what we were under the impression of what we were purchasingWe selected a mattress based off the models in the storeThe mattress we purchased is NOT the same as the mattress we tested out in their show roomMy husband and I both called customer service on 7/8/I spoke with both Carol, and MichelleCarol is a cust
We purchased leather recliner set at City Furniture and months later we noticed that the leather is peelingClaim Denied
We purchased leather recliner set at City Furniture and months later we noticed that the leather is peelingAfter unsuccessful attempts to have City furniture fix the problem, I have decided to take them to small claims court and attempt to inform folks that everyone needs to be attentive when purchasing insurance/extended warrantyWe are led to believe that everything will be fixed by the extended warranty, but sadly this is not the caseThe sad thing is that in my interpretation of the extended warranty, this is something that should be coveredI am really hoping for things
to have them contact me and reconsider their decision and repair the piece
to spread this message to as many people as possible
I am currently having the worst shopping experience with City FurnitureI received my order on 8/and noticed that it was missing small but crucial pieces that are needed to complete the assemblyOnce I noticed that they were missing, I called up and followed the process in order to receive these piecesI was told that I would hear back from someone in 24-48hrsI decided to followup with another phone call the next day, to see if we could expedite the processOn 8/I was told that they would be shipping out immediately and I could expect them in 3-business daysI never received an updateOn the fifth business day, I still had not received the components and called for an updateI was told the latest they would arrive would be the following dayI did not receive them, so I decided to call back again to see where they are and why I haven't received my partsI was now told that these parts were on back order and that I would be expecting them not the upcoming Friday, but the Friday after thatThat would be tomorrow, 9/I still have not received themI spoke to someone earlier this evening and was now told that the parts that I need to complete the assembly of my bedroom set will be in on 9/If it weren't for me contacting City Furniture for updates on this, I would have never knownNobody ever reached out to me to inform, me of the current situation of partsThis is unacceptable and needs to be rectified immediately
Ordered a complete canopy bedroom setWhen delivered said I did order the bed posts to complete the bed I said I ordered and already paid for the bed
To whom it may concern,
I am writing to you because we recently purchased a bedroom set from you and are extremely disappointed with the lack of customer service in the delivery department The order invoice number is XXXXXX/ We went to your Oakland Park location and had a pleasant time with your sales associate, Racquel *** We picked out a bedroom set that had a canopy top, night tables, a dresser, and a chest We finalized the order and made the purchase We picked a delivery date of 3/21/2016; about weeks after we purchased the furniture Upon delivery, around 11:am, the men chipped the corner wall in our brand new house which had just been painted We got the keys to our home on 3/17/and have not even moved in yet Already, the delivery was frustrating To make matters worse, when the delivery men sta
Purchased sectional with service and couch broke first month and waiting months for serviceHorrible products and supportStay away from City
We purchased a few items from City Furniture- The Sectional we purchased with ottoman had problems from day The pillows were all ripping at the seams, the ottoman and couch were uneven and the horrible qualityWe called for service and they said they will be out to us in a few days, We are over month later and they still are not here and refuse to call back or assist
Received no legs for one the chase section of couch Couch is sitting on the floor
Made this purchase on the of July by cash Invoice number is XXXXXX Sales person was *** *** Couches came with an ink spot on the back of one couch and this was sold as new I believe this was previously sold because it appeared to have had an attempt to be cleaned City Furniture sent out a company that amazingly fixed the spot Told me I would receive the legs by the end of the week then I get a phone call that the couch was no longer available and the manufacturer didn't have any more legs I want this couch, I have decorated around this couch and I suggested they take the legs off of the showroom couch display I was told they can't They have no explanation for why they can't solve this issue It's always I'm sorry you are going through this, choose another couch I wanted gray and all they have is white or black The point here is if they don't give me the legs off of the ch
Ashley Furniture did not provide the service that promised
Invoice number: #***
I bought a sofa bed on 10/31/In June of 2018, facing the sofa, the left side frame brokeI called the company and they said because it is not under warranty anymore they could send a carpenter but it will cost me $** dollarsI said okThey said before that I need to send a picture of the sofa and they will get back to meI sent the picture to [email protected] in 7/18/
They called me back and said that they could send a carpenter to fix it but I need to pay this person $** in cashI set a day and two weeks later the carpenter arrivedHe said he fixed itI asked me to take a look and he needed to call***urniture and I will say over the phone that I was satisfy with the serviceThe next day, the sofa was in the same conditions that it was before the carpenter fixed itIt was broken againI called the carpenter and said it is broken againHe asked me if I am jumping
Poor customer relations department so if you do have a issue don't expect them to provide proper customer service it's just not going to happenThey are a bunch of lackey robots and need proper training in how to effectively address customer issuesI would buy anything from them ever again huge mistake
Damaged Products
Bad costumer service
Disrespectful delivery company
Hello, I bought some furniture with city furniture on the last labor day weekend september We received the items on november 16th Invoice number XXXXXX / At first one of the dresser was damaged since the beginningAfter several call and emails they decided to repair the dresserThe repair was not goodSo the calling process started all over again after they decided to replace itThen my brand new $sofa bed had a broken frameI had to call and send emails againAnd had to pay $for the repairThe techinician ended up saying that could not be fixedSo I had to call and send emails again to get to replace the sleeper sofaI payed $for shipping and waited for weeks with a broken sofaWhen the finally arrived home with the itemThe delivery guy were extremely rude and disrespectfulAnd while handling the sofa they damaged the corners of it while putting it inside homeI tried to t
Purchased a mattress on 09/with year warranty and also additional extended warrantyMattress is sagging badly but they are not honoring warranty
They have sent a technician to our house to look at the mattress and the technician told us that the mattress has more than inches of decline to the left sideAfter his report they called us and told us that they are not covering anythingI have been having very bad back problems because of this mattress and this needs to be fixed
Negotiated a monetary settlement and still awaiting some months later!
City furniture sold us bonded leather furniture A sleeper and sofa for our living room and a total of 6000$ Worth of purchases from their storeSeveral discussions over the phone with Ms*** *** from the CT headquarters and finally want to end all of this and agreed to a 250$ settlement which is ridiculous! Still awaiting the cheque promised by Ms*** All excuses are good(ex wrong address, maybe it came back, US to Canada mail is long etc!!)
Bonded leather furniture should not be sold It is ripping not only the furniture but ripping off clients who purchase itIt will last for about one year and then it starts to rip and tearAs a client I was not informed of this and maybe that is how they do business Get the cash , then forget the *** No refunds, no replacement of said article and certainly they are not going to take back the furnitureI purchassed it for our condo in Florida which
Complete lack of responsiveness to warranty request
I bought a couch and chair from City Furniture on 7/27/ I included an "In Home Service" warranty in the purchase (Invoice XXXXXX)
The arm rest on the left end of the couch is leaning outwards
On 3/3/I sent an email to City Furniture customer service describing the problem A picture was included
On their website they state that a reply will be provided within hours
On 3/6, I called City Furniture to request a status After waiting on hold for over minutes, I was told that the email had been received, but they didn't get the picture I re-sent the email and picture to Taviaj
On 3/9, I called the warranty number Once again, I waited on hold for an extended period of time The person that I spoke to could see my email, but could offer no explanation as to why an appointment had not been set She said that someone would be contacting me within hours
I told her that was unacceptable and ask
Ordered table with chairs in November and had delivery set for Dec Delivery came with no chairs as the said it was back ordered, I set up delivery for next week and once again no chairsTalked with cust support and they said chairs back ordered until 30th of ***I stated that I wanted order canceled and they agreed to give my money backAfter numerous phone calls, I have yet to receive my money backEvery time I call they say it is being processedI just want my money back, it took minutes to take it and months to get it back
Product_Or_Service: table and hcairs
Account_Number: XXXXXX
We bought leather furniture from Ashley Furniture years ago and also added year stain removal protection planProtection plan states that ANY stain, caused by common household items, such as ink will be cleanedIf it cannot be cleaned, then the furniture will be replacedRecently kids draw on the sofa with permanent markersI immediately contacted Ashley furniture and they sent a specialist to check it outSpecialist did not even try to clean, took pictures and sent to customer serviceCustomer service rep (Tamara, ID XXXXX) evaluated the pictures and said that those are not stains, but artwork (I wonder how much will she pay for this kind of artwork)She also talked to her supervisor and they have refused any exchanges or refunds for the furnitureWhen we contacted the sales rep (Donald Douze), he also said that it is an artworkDefinition of stain in webster and other dictionaries says that stain - to leave a mark on something, a discoloration produced by foreign matter
Damage to doorframe when a sofa was delivered
On 4/19/16, they delivered a sofa and were having problems getting it in the house I did examine the sofa once it was inside and it seemed fineHowever, after the delivery men left, I saw the damage to the door frame It was severe and I'm sure they need what they did, since they were having problems getting the sofa into the house I immediately took pictures and called customer service and also went to the store Now I am being told that unless the delivery drivers admit to causing the damage, they will not pay for the damage This was a brand new house and everything was new The damage wasn't there before hand and I have a video to prove it They need to fix the damage or pick up the furniture and refund my money so I can then afford to fix the damage They have told me for a week that they have tried to get in touch with the drivers It doesn't take that long to get in touch with them
I had three different issues with this company that I truly believed were handled unprofessionally and with little care or concern for the customer
On 06/23/I purchases a dining room table from City furniture invoice # XXXXXX Because of their strict no return policy, I decided not purchase the China cabinet until I received the table to make sure that everything fit I paid the delivery charge to make sure everything ran smoothly The following day the table was delivered with a defect I told the delivery men to take it back They said no since they can damage it more that they would prefer to call customer service and have someone come fix it in our home When I spoke to customer service they offered me $to keep it as is I said no, I wanted a functional table They said that they would call me when a repair person could come out I received a call 0n 06/28/18, days later letting me know that they could only come on the 12th I said that was unacceptable They
Company delivered Broken furniture,and refused take product back,and return the money.Terrible business practice
Delivered broken furniture and refused to refund money
My wife and I went to purchase a mattress and a base but when the delivery was made we did not get what we were told that we purchase
My wife and I purchased a media center, two night stands, a king bed frame, a Serta king mattress, and what we thought was a Serta adjustable base With the purchase of the Serta mattress we were suppose to receive a rebate for Serta pillows, which my wife ask for continually but never receive it I went to the store to schedule the delivery and to also purchase the media center The sale rep(Trenesse) assure me that everything was inAbout two day before the delivery my wife receive a phone call that we will only be getting a partial delivery because all the items were not available for delivery My wife inform the caller that was unacceptable because we were told everything was in stock for delivery and she had already requested time off from work for the delivery She spoke with the manger and reschedule the date when everything would be in st
Where can I begin with this horrible experience in purchasing a bunk bed from City Furniture for my young children ( and year old)We noticed the wood planks had some extensive marks and holes supporting the bedAt first, we didn't think nothing of it but as time passed the bed started to release some saw dust powder unto the covers of the bottom bed and the floor under the bedThen came the dead bugs and live bugs falling onto the bed coversThis is when I knew something was definitely not rightA call to customer care (long hold to actually get a live person) and they said they would set up an appt with their in home pest control companyThis took a few days too long to have the actual pest control person scheduled in part by city furniture not having the correct fax # to fax the service orderI had to get involved and call pest company to make sure they received the order and schedule appt to figure out what bugs I had in my houseAt this point my children were not sleeping in bunk beds that we purchased for themAs soon as the pest control tech arrived he saw the sample of the bugs I collected in a Ziploc and the saw dust on the mattress and confirmed we had powder post beetlesHe stated that bed needed to go because in his words there was a severe infestation of these bugs(this was also told to the customer care rep in front of me)The wood was their home and they were there to stayApparently the saw dust we thought was on the bed was actually the beetles droppings !!! So these bugs were having a feast and dropping their excrement on the bed my kids sleep onHe immediately called customer care and they had him waiting for eternity so that he can give them a report of what he foundCustomer care rep showed no sympathy at all(Like a trained robot just regurgitating some corporate City Furniture lingo)Her only resolution was to have a new bed delivered however it would take almost week because according to her they were in the holiday seasonYou would think the fact that they delivered an infested bed with bugs I would have presidency over other customers with no issuesInstead I was left to have this bed with bugs in my home exposing a spread throughout my homeThe pest control tech mentioned these bugs are worse to get rid of then termitesThe customer service rep did mention if I wanted it sooner I can go disassemble the bed and taking to their Tamarac warehouse and exchange itAre you serious? This shows how unempathic and clueless these people areBefore the exchange came my husband contacted customer care spent again an eternity holding to make sure that the exchange would include the entire bed including mattressGlad he did call they were just going to exchange the bed and we would have to stay with the nasty mattress which had beetle excrements on itYou would think that would be common sense to also replace that as wellFinally the day of exchange came to my home and I was assured my customer care that this was a premium delivery and the wood planks had been inspected to make sure no creatures had a homeI took time off work to receive delivery and to my surprise the delivery people told me the boxes were sealed and we could open in my house and check(Really???) Premium delivery? Sealed boxes brought into my home and the wood planks were damaged as well, visible excess of saw dust in the box and this excess saw dust on my floorOne of the delivery guys swept the floor and right there in my dust pan we saw two dead bugsThe wood was the same as the first however not as bad but potential was thereI told them to take it that I did not want another bed with bugsDriver had to call customer care and confirm they could leaveThey suggested I stay with new (still infested bug) bed and I could pick another oneI politely said no thanks that is not staying in my houseNote I already had the previous infested bed in my home for over a weekNOW we have no bed for our kids after we had fully paid for this piece of furnitureWhat is more insulting is that this company is trying to nickel and dime me for the inconvenience this company has made me go through due to their negligenceI wish I had read the reviews on Facebook before I decided to purchase from this companyI would compare their customer care dept to a cross between Spirit airlines and a used car sales manWhy call it customer care when you really don't care about the customer at all because if you did you would find a resolution to the issue and show some empathy for their problem with their purchase instead of trying to nickel and dime customers Like a used car sales man they try to keep you on hold for long periods of time in hopes of wearing you downPLEASE PLEASE PLEASE stay away from CITY FURNITURE do not give this company any of your hard earned money for crappy customer service and even worse bad and damaged furnitureThis is still a pending issue
Purchased same brand and model mattress as displayed in showroom floorDid not receive the same product as sold
on 6/22/my husband and I went into City Furniture located in Stuart, Fl to purchase a brand new King Size mattressWe paid $ plus tax on our Visa credit cardDescription of the mattress we purchased: Kevin Charles King sized mattressProduct # XXX-XXX-X: ZS BANZAIUPL MF MATWe tested many mattresses until we found the one that was suitable for our needsWe waited a few days for our deliveryOnce the mattress got there we gave it the full plus days to adjust to per their policyHowever, the mattress is still rock solid and not what we were under the impression of what we were purchasingWe selected a mattress based off the models in the storeThe mattress we purchased is NOT the same as the mattress we tested out in their show roomMy husband and I both called customer service on 7/8/I spoke with both Carol, and MichelleCarol is a cust
We purchased leather recliner set at City Furniture and months later we noticed that the leather is peelingClaim Denied
We purchased leather recliner set at City Furniture and months later we noticed that the leather is peelingAfter unsuccessful attempts to have City furniture fix the problem, I have decided to take them to small claims court and attempt to inform folks that everyone needs to be attentive when purchasing insurance/extended warrantyWe are led to believe that everything will be fixed by the extended warranty, but sadly this is not the caseThe sad thing is that in my interpretation of the extended warranty, this is something that should be coveredI am really hoping for things
to have them contact me and reconsider their decision and repair the piece
to spread this message to as many people as possible
I am currently having the worst shopping experience with City FurnitureI received my order on 8/and noticed that it was missing small but crucial pieces that are needed to complete the assemblyOnce I noticed that they were missing, I called up and followed the process in order to receive these piecesI was told that I would hear back from someone in 24-48hrsI decided to followup with another phone call the next day, to see if we could expedite the processOn 8/I was told that they would be shipping out immediately and I could expect them in 3-business daysI never received an updateOn the fifth business day, I still had not received the components and called for an updateI was told the latest they would arrive would be the following dayI did not receive them, so I decided to call back again to see where they are and why I haven't received my partsI was now told that these parts were on back order and that I would be expecting them not the upcoming Friday, but the Friday after thatThat would be tomorrow, 9/I still have not received themI spoke to someone earlier this evening and was now told that the parts that I need to complete the assembly of my bedroom set will be in on 9/If it weren't for me contacting City Furniture for updates on this, I would have never knownNobody ever reached out to me to inform, me of the current situation of partsThis is unacceptable and needs to be rectified immediately
Ordered a complete canopy bedroom setWhen delivered said I did order the bed posts to complete the bed I said I ordered and already paid for the bed
To whom it may concern,
I am writing to you because we recently purchased a bedroom set from you and are extremely disappointed with the lack of customer service in the delivery department The order invoice number is XXXXXX/ We went to your Oakland Park location and had a pleasant time with your sales associate, Racquel *** We picked out a bedroom set that had a canopy top, night tables, a dresser, and a chest We finalized the order and made the purchase We picked a delivery date of 3/21/2016; about weeks after we purchased the furniture Upon delivery, around 11:am, the men chipped the corner wall in our brand new house which had just been painted We got the keys to our home on 3/17/and have not even moved in yet Already, the delivery was frustrating To make matters worse, when the delivery men sta
Purchased sectional with service and couch broke first month and waiting months for serviceHorrible products and supportStay away from City
We purchased a few items from City Furniture- The Sectional we purchased with ottoman had problems from day The pillows were all ripping at the seams, the ottoman and couch were uneven and the horrible qualityWe called for service and they said they will be out to us in a few days, We are over month later and they still are not here and refuse to call back or assist
Received no legs for one the chase section of couch Couch is sitting on the floor
Made this purchase on the of July by cash Invoice number is XXXXXX Sales person was *** *** Couches came with an ink spot on the back of one couch and this was sold as new I believe this was previously sold because it appeared to have had an attempt to be cleaned City Furniture sent out a company that amazingly fixed the spot Told me I would receive the legs by the end of the week then I get a phone call that the couch was no longer available and the manufacturer didn't have any more legs I want this couch, I have decorated around this couch and I suggested they take the legs off of the showroom couch display I was told they can't They have no explanation for why they can't solve this issue It's always I'm sorry you are going through this, choose another couch I wanted gray and all they have is white or black The point here is if they don't give me the legs off of the ch
Ashley Furniture did not provide the service that promised
Invoice number: #***
I bought a sofa bed on 10/31/In June of 2018, facing the sofa, the left side frame brokeI called the company and they said because it is not under warranty anymore they could send a carpenter but it will cost me $** dollarsI said okThey said before that I need to send a picture of the sofa and they will get back to meI sent the picture to [email protected] in 7/18/
They called me back and said that they could send a carpenter to fix it but I need to pay this person $** in cashI set a day and two weeks later the carpenter arrivedHe said he fixed itI asked me to take a look and he needed to call***urniture and I will say over the phone that I was satisfy with the serviceThe next day, the sofa was in the same conditions that it was before the carpenter fixed itIt was broken againI called the carpenter and said it is broken againHe asked me if I am jumping
Poor customer relations department so if you do have a issue don't expect them to provide proper customer service it's just not going to happenThey are a bunch of lackey robots and need proper training in how to effectively address customer issuesI would buy anything from them ever again huge mistake
Damaged Products
Bad costumer service
Disrespectful delivery company
Hello, I bought some furniture with city furniture on the last labor day weekend september We received the items on november 16th Invoice number XXXXXX / At first one of the dresser was damaged since the beginningAfter several call and emails they decided to repair the dresserThe repair was not goodSo the calling process started all over again after they decided to replace itThen my brand new $sofa bed had a broken frameI had to call and send emails againAnd had to pay $for the repairThe techinician ended up saying that could not be fixedSo I had to call and send emails again to get to replace the sleeper sofaI payed $for shipping and waited for weeks with a broken sofaWhen the finally arrived home with the itemThe delivery guy were extremely rude and disrespectfulAnd while handling the sofa they damaged the corners of it while putting it inside homeI tried to t
Purchased a mattress on 09/with year warranty and also additional extended warrantyMattress is sagging badly but they are not honoring warranty
They have sent a technician to our house to look at the mattress and the technician told us that the mattress has more than inches of decline to the left sideAfter his report they called us and told us that they are not covering anythingI have been having very bad back problems because of this mattress and this needs to be fixed
Negotiated a monetary settlement and still awaiting some months later!
City furniture sold us bonded leather furniture A sleeper and sofa for our living room and a total of 6000$ Worth of purchases from their storeSeveral discussions over the phone with Ms*** *** from the CT headquarters and finally want to end all of this and agreed to a 250$ settlement which is ridiculous! Still awaiting the cheque promised by Ms*** All excuses are good(ex wrong address, maybe it came back, US to Canada mail is long etc!!)
Bonded leather furniture should not be sold It is ripping not only the furniture but ripping off clients who purchase itIt will last for about one year and then it starts to rip and tearAs a client I was not informed of this and maybe that is how they do business Get the cash , then forget the *** No refunds, no replacement of said article and certainly they are not going to take back the furnitureI purchassed it for our condo in Florida which
Complete lack of responsiveness to warranty request
I bought a couch and chair from City Furniture on 7/27/ I included an "In Home Service" warranty in the purchase (Invoice XXXXXX)
The arm rest on the left end of the couch is leaning outwards
On 3/3/I sent an email to City Furniture customer service describing the problem A picture was included
On their website they state that a reply will be provided within hours
On 3/6, I called City Furniture to request a status After waiting on hold for over minutes, I was told that the email had been received, but they didn't get the picture I re-sent the email and picture to Taviaj
On 3/9, I called the warranty number Once again, I waited on hold for an extended period of time The person that I spoke to could see my email, but could offer no explanation as to why an appointment had not been set She said that someone would be contacting me within hours
I told her that was unacceptable and ask
Ordered table with chairs in November and had delivery set for Dec Delivery came with no chairs as the said it was back ordered, I set up delivery for next week and once again no chairsTalked with cust support and they said chairs back ordered until 30th of ***I stated that I wanted order canceled and they agreed to give my money backAfter numerous phone calls, I have yet to receive my money backEvery time I call they say it is being processedI just want my money back, it took minutes to take it and months to get it back
Product_Or_Service: table and hcairs
Account_Number: XXXXXX
We bought leather furniture from Ashley Furniture years ago and also added year stain removal protection planProtection plan states that ANY stain, caused by common household items, such as ink will be cleanedIf it cannot be cleaned, then the furniture will be replacedRecently kids draw on the sofa with permanent markersI immediately contacted Ashley furniture and they sent a specialist to check it outSpecialist did not even try to clean, took pictures and sent to customer serviceCustomer service rep (Tamara, ID XXXXX) evaluated the pictures and said that those are not stains, but artwork (I wonder how much will she pay for this kind of artwork)She also talked to her supervisor and they have refused any exchanges or refunds for the furnitureWhen we contacted the sales rep (Donald Douze), he also said that it is an artworkDefinition of stain in webster and other dictionaries says that stain - to leave a mark on something, a discoloration produced by foreign matter
Damage to doorframe when a sofa was delivered
On 4/19/16, they delivered a sofa and were having problems getting it in the house I did examine the sofa once it was inside and it seemed fineHowever, after the delivery men left, I saw the damage to the door frame It was severe and I'm sure they need what they did, since they were having problems getting the sofa into the house I immediately took pictures and called customer service and also went to the store Now I am being told that unless the delivery drivers admit to causing the damage, they will not pay for the damage This was a brand new house and everything was new The damage wasn't there before hand and I have a video to prove it They need to fix the damage or pick up the furniture and refund my money so I can then afford to fix the damage They have told me for a week that they have tried to get in touch with the drivers It doesn't take that long to get in touch with them
The worst service after deliveries of damaged furniture I cannot get a call from the Corpoffice Do not order from this company !
I had three different issues with this company that I truly believed were handled unprofessionally and with little care or concern for the customer
On 06/23/I purchases a dining room table from City furniture invoice # XXXXXX Because of their strict no return policy, I decided not purchase the China cabinet until I received the table to make sure that everything fit I paid the delivery charge to make sure everything ran smoothly The following day the table was delivered with a defect I told the delivery men to take it back They said no since they can damage it more that they would prefer to call customer service and have someone come fix it in our home When I spoke to customer service they offered me $to keep it as is I said no, I wanted a functional table They said that they would call me when a repair person could come out I received a call 0n 06/28/18, days later letting me know that they could only come on the 12th I said that was unacceptable They
Company delivered Broken furniture,and refused take product back,and return the money.Terrible business practice
Delivered broken furniture and refused to refund money
My wife and I went to purchase a mattress and a base but when the delivery was made we did not get what we were told that we purchase
My wife and I purchased a media center, two night stands, a king bed frame, a Serta king mattress, and what we thought was a Serta adjustable base With the purchase of the Serta mattress we were suppose to receive a rebate for Serta pillows, which my wife ask for continually but never receive it I went to the store to schedule the delivery and to also purchase the media center The sale rep(Trenesse) assure me that everything was inAbout two day before the delivery my wife receive a phone call that we will only be getting a partial delivery because all the items were not available for delivery My wife inform the caller that was unacceptable because we were told everything was in stock for delivery and she had already requested time off from work for the delivery She spoke with the manger and reschedule the date when everything would be in st